Shaw Warranties

With Shaw, making the best selection is written in the stars. Shaw's Star Assurance makes it easy to shop for carpet. You can compare the features that are most important to you, which means you can be sure you're making the right choice.

Shaw's Star Assurance groups product features, price ranges, and warranty packages into three easy-to-understand categories: 3-Star, 4-Star, and 5-Star. You'll find the distinctive star rating on the top right-hand corner of most Shaw residential brands. Although there are a few exceptions within categories, the packages of features and benefits for each of the star ratings are outlined below:

3-Star Products

Residential products in this category carry the following warranties:

• Shaw Limited 5-Year Quality Assurance Warranty (warranty against manufacturing defects)


• Limited 5-year generic stain warranty (Stain Safety or other)


• Limited 5-year TEXTUREGARD texture retention warranty, if the product meets stringent performance requirements and rating guidelines

4-Star Products

Residential products in this category carry the following warranties:

• Shaw Limited 7-Year Quality Assurance Warranty


• Limited 7-year stain and soil warranty (either Shaw's R2X Stain and Soil Repellent, DuPont Stainmaster, or Scotchgard Soil and Stain Release)


• Limited 7-year texture retention warranty, if the product meets stringent performance requirements and rating guidelines

5-Star Products

The 5-Star, or luxury, products in this category carry the following warranties:

• Shaw Limited 10-Year Quality Assurance Warranty
  
• Limited 10-year stain and soil warranty (either Shaw's R2X Stain and Soil Repellent, DuPont Stainmaster, or Scotchgard Soil and Stain Release)


• Limited 10-year texture retention warranty, if the product meets stringent performance requirements and rating guidelines


• 30-Day Customer Satisfaction Guarantee


• Backed with SoftBac Platinum, which carries a ten-year no-wrinkle/no re-stretch guarantee