No carpet is stain proof, but since many are stain resistant, you have time to act. It is very important to treat your specific spill as accurately as possible. For example, a water-based substance will require a different cleaning method than an oil-based substance. We have provided cleaning methods for over 40 potential spills, so be sure to select the one that most closely matches.
Select your stain from the drop-down menu to get specific instructions and always keep the following guidelines in mind when cleaning. Remove as much of food spills as possible by scraping the carpet gently with a spoon or a dull knife. Absorb wet spills quickly by blotting repeatedly with white paper or white cloth towels. Always blot; never rub or scrub abrasively, as a fuzzy area may result. When blotting, work from the outer edge in toward the center of the spot to avoid spreading the spill. Remove the stain using one of the cleaning items from the checklist below. Rinse the cleaned carpet area with water to remove detergent residue that may become sticky and cause rapid re-soiling. Absorb any remaining moisture by placing several layers of white towels over the spot and weighing them down with a heavy object. This step is necessary even when the carpet doesn't seem particularly damp.
In addition to the substances listed here, you can find additional information by downloading our Carpet Stain Center application at the iTunes store. This application houses almost 1,000 stains and the recommended cleaning procedures.
Contact Shaw's Information Center at 800-441-7429 if previous removal procedures have not been successful or if you need assistance with a substance that is not listed. Do not over apply, over-wet or use excessive chemicals.
Special note about Stainmaster
Stainmaster is a branded fiber and Stainmaster offers their own warranties and requirements for carpet care. Please contact Stainmaster for spot removal and care information at the number below:
Stainmaster: 800-438-7668 Shaw / Anso: 800-441-7429
You can also refer to our cleaning brochure for additional information. Carpet Care and Maintenance