FAQs

We're here to help you through every step of your floor shopping experience. Find answers, expert advice, warranties and much more.  

Live Chat

Get your questions answered on the spot. Our friendly service representatives are ready to assist you. 

In cooperation with the U.S. Consumer Product Safety Commission, we’re recalling carpet style Aristocrat II and can help you through the process. 

Order Tracking

Get the current status on your flooring samples and find out when to expect them on your doorstep.  

Contact Us

If you have something to share or questions to ask, we're ready to listen. 

Customer Care
My Shaw Floors – Snapshot