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 Residential Carpet Fiber Hierarchy & Warranties

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Residential Carpet Fiber Hierarchy and Warranties

Understand Warranties with Shaw's Residential Carpet Fiber Warranties at a Glance


Shaw is more than a name or label. It’s a promise of outstanding performance, unique styling and overall value. For more than 50 years, consumers just like you have trusted Shaw products to stand up to their busy lifestyles. We have four residential fiber brands that support the Shaw brand. Each brand includes exclusive features and benefits. Warranties that apply to Shaw fibers are outlined below:

Anso Nylon


Anso® Nylon:

  • Lifetime: Stain, Soil & Pet Certain Stains.
  • 20-Year: Texture Retention, Abrasive Wear,
    Quality Assurance, SoftBac® Platinum.
  • Non-Prorated
  • Transferable
  • Labor Inclusive
  • 30 Day Customer Satisfaction (labor excluded).
  • Recyclable / Cradle to Cradle Certified®
  • Stairs Included

Caress™ by Shaw


This special warranty is applicable to Caress by
Shaw styles only:

  • Lifetime: Stain, Soil & Certain Pet Stains.
  • 20-Year: Texture Retention, Abrasive Wear,
    Quality Assurance, SoftBac® Platinum.
  • Non-Prorated
  • Transferable
  • Labor Inclusive
  • 30 Day Customer Satisfaction (labor excluded).
  • Recyclable / Cradle to Cradle Certified®

Caress by Shaw Care & Warranty brochure.
VIEW or DOWNLOAD

EverTouch


EverTouch® Nylon:

  • Lifetime: Stain, Soil & Pet Stains.
  • 15-Year: Texture Retention, Abrasive Wear, Quality Assurance, SoftBac® Platinum.
  • 30 Day Customer Satisfaction (labor excluded).
  • Recyclable / Cradle to Cradle Certified®

ClearTouch® Platinum PET:

  • Lifetime: Stain, Soil & Certain Pet Stains.
  • 15-Year: Texture Retention, Abrasive Wear, Quality Assurance, SoftBac® Platinum.
  • 30 Day Customer Satisfaction (labor excluded).
  • 50% Recycled Content

ClearTouch PET Polyester


ClearTouch® PET Polyester:

  • Lifetime: Stain, Certain Pet Stains
  • 15-Year: Soil
  • 10-Year: Texture Retention, Abrasive Wear, Quality Assurance, SoftBac® Platinum
  • 30-Day Customer Satisfaction (labor excluded)
  • 25% Recycled Content

View, Download or Print a Complete Copy of your Warranty


Be sure to keep a copy of your warranty and a proof of purchase in the event you need warranty service

This guide also includes informative sections on how to maintain your Shaw carpet, stain removal procedures, and how to start the warranty service process. VIEW or DOWNLOAD.

Warranties that apply to other Shaw carpets


For those Shaw carpets not made with Anso® nylon, EverTouch® nylon, or ClearTouch® PET polyester, below is a list of applicable warranties:

  • Limited 10-Year Quality Assurance Warranty
  • Limited 10-Year Stain and Soil Warranty
  • Limited 10-Year SoftBac® Platinum Warranty where applicable
    • For more information, including informative sections on how to maintain your Shaw carpet, stain removal procedures, and the warranty service process, please refer to the Shaw Comprehensive Carpet Warranty brochure. VIEW or DOWNLOAD.


      Shaw Carpet Fiber Hierarchy


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