CARPET SYSTEMS OF HUNTSVILLE INC

4.1
|
39 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Haley's Flooring & Interiors 2806 Bob Wallace Ave SW, Huntsville, AL 35805-4106 256-536-8086 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.1
|
39 Reviews

Reviews


5.0
2 months ago They are great here! Super helpful when we were looking for a rug. They even let you check it out and try it in your space before you buy it.
2 months ago Thank you for the review! It's our pleasure to serve you.
5.0
2 months ago I have done business with Haley's for over 20 years. They are the finest family you would ever want to know. They are dedicated to service even when it means going the extra mile. I have bought carpet , hardwood, and tile at the best prices you could find anywhere.
2 months ago Thank you Greg for sharing your experience in doing business with us. We appreciate your business and the nice review!
5.0
3 months ago We purchased a beautiful crimson and gold wool rug for our foyer in 2007. It looks as new today as it did the day of purchase. They also have a great selection of high-end home accessories that you can't find anywhere else. We love Haley's!
3 months ago Thank you for taking time to let us know about your experience! It's our pleasure to serve you.
5.0
4 months ago This customer did not leave a comment.
4 months ago Thank you for taking the time to review us; we appreciate your feedback!
1.0
5 months ago I visited Haley's today for the first time with the intent of redoing the granite/quartz in my kitchen and bath, and buying a gun safe. They did not seem interested in my business AT ALL! A lady told me they were backed up, and it could be up to 120 days for them to start my kitchen/bath project. They never offered to show me any products, discuss options, or expressed any interest in selling me anything. I have never had an experience like this anywhere. It really is too bad because I have a decent budget for this project and had expected to spend it all there. So disappointed. UPDATE: Thank you. I did speak with Mr. Haley today, and he was reassuring. I will try again and have hopes that my next visit will be a better experience.
4 months ago J. Stewart, we are sorry that your experience with us was not up to your expectations. Never is it our intent to have a customer leave our business dis-satisfied; it goes against our vision and mission. Excellence of work, professional customer service and ethical business is our standard. We would like to discuss the matter with you in a effort to re-gain the opportunity to serve you well. Our showroom is open M-F (9-5pm) and Sat (10-2pm). Please ask for our store manager (Sharon) or one of our owners (Chris Haley) so we can resolve this matter. The showroom number is 256.536.8086. Thank you for your time and consideration.
5.0
6 months ago I went to look for a floor to be put in before thanksgiving knowing this would be difficult to find. I am thankful I was able to meet Misty, Chris, and Jeff at Haley's who were able to make my dream a reality. Thank you all so much!
6 months ago So glad we were able to make your dream come true! It was a pleasure working with you!!!
1.0
8 months ago I was not at all pleased with my experience. I originally worked with a really nice salesman and was pleased with the product and price. We made an appointment to have someone come out and take measurements. He was the only person who was on time. I never saw or heard from the first salesman again. I had to go back to the store to order my flooring since they never called me back with the estimate. My house was torn apart and I really needed the floor installed. The next week I had to call the store to find out when they could install. I also found out that they charge you for everything extra. If they moved any furniture, it was by the sq ft., whether it was one item or a room full of items. They didn't tell me these things when I placed the order. They played musical sales people on me. It seemed like once I placed my order they were only interested in new customers and didn't work with me through the process to make sure that I was happy. They didn't tell me anything that I needed to do to have the house ready for the install. The flooring people were three hours late (not their fault) and didn't have their whole team with them at first so they didn't finish until late in the evening. These guys were very polite and did a beautiful job installing but couldn't finish because some of the parts were not ordered. I had to call again to find out when they would finish the job and talked to a different person who said that the coordinator would contact me but he never did. The flooring person ended up calling me a week later to see if he could come over and finish the work. I received a bill a week later that was more than I agreed to because of the extra parts that they didn't order and included extra labor. I had to go back into the store to get this corrected since it was their mistake. They never once asked me if I was happy with the job. I will not recommend Haley's to anyone as a result of my experience with them and many of my neighbors are redoing their flooring at this time too. They didn't make the customer (me) feel important.
5.0
10 months ago Awesome quality and fast service on all of our granite installation and sinks that were all purchased at Haley's!!
10 months ago Thank you for taking the time to share your experience with us! It is our goal to serve every customer with excellence. Let us know if we can help you with your future product needs.
5.0
last year Wonderful People! "All my flooring and blinds were installed by Haley's, and although it was done in 2011, everything still looks great! Kudos!"
5.0
last year Incredibly awesome service! "Haley's Floorings and Interiors installed blinds at our house. The blinds turned out even better than I dreamed they would. The gentleman that measured for the blinds as well as the one who came and installed them were professional, couteous, and pros at what did. No mistake made, they were right the first time! Highly recommend them!"
last year "
Fantastic! Thank you for sharing your experience!
"
5.0
last year Love my Liberty Safe! We have a 2 year old and are out of town a lot! We keep all of our valubles in our safe as well as our guns! Our sales person really helped us pick out the perfect size for our needs! It was delivered fast! Such great service at Haleys so glad we purchased from them!
last year "
Thank you for sharing your experience with us!
"
1.0
last year Horrible Service and install "Currently going through install, entry and bathroom. Communication with installers very hard. Day-1 Demo turned house into a dust pile since they chose not to contain demo areas with plastic. Entry tile sent was completelying unusable. Bathroom tile installed, but not level since no level was used. Told by installer too much trouble to fix. Will use level in entry. Day-2 Bathroom could have been grouted, but crew was no show. Day-3 Late start. Crew had to go pickup new tile somewhere. Not what we were told Day 2."
1.0
last year For 8 months, trying to get Haleys to come fix the new carpet they installed with builder. Master bedroom and closet, 2 bedrooms and office the carpet is bunching up and has to be stretched when we have been our new home for a year and half. After calling Adam and staff in September 2015 through December 2015, they send someone to look at the condition and estimate to fix. A month goes by and in January 2016 I called Adam again because he did not call me back with am estimate. He states they cannot fix the carpets and they not in the business to stretch caprets. They won't even fix the problem they installed. Buyer beware. I have also reported them to the builder to not use their services and writing better business Bureau in Huntsville and Madison.
11 months ago Our goal is to always strive to maintain a higher standard of excellence, and believe that our customers should be treated with the same respect. We believe it's important to address every matter with quality. We've spoken with your builder and they have informed us of the issue. They received your request several months out of the warranty period. Haley's received your request 1 year after the builder's Workmanship and Materials Warranty had expired. According to our contract, with the builder, we were under no obligation to do any repairs since the warranty had expired with your builder a year ago. Even though this is an expired warranty issue, we have attempted to close the matter by stretching the carpet. If you have any other concerns or future projects, contact us and we would be happy to serve you. Best regards.
5.0
last year Nice Product & Service We are very pleased with our new safe and our sales experience was very pleasing and the delivery service was very good.
4.0
last year We could not be happier with our new carpet and kitchen vinyl tile! The products are beautiful and the installation was good but we had a small problem. Jeff @ Haley's took care of the problem and second installation was so much better than the first! Overall I would use Haley's again.
11 months ago Ginny, Thank you for sharing your experience with Haley's. It is our goal to provide excellence in service and products. We hope to see you again in our showroom and have the opportunity to serve you on another project.
5.0
last year Amazing sales staff, service, help, instillation! I have spent my fair share of time at Haley's looking at rugs, fabric, furniture. ... they always make you feel at home. Thank you Haley's staff!
5.0
last year I have done business with this company for many many years. They are a family owned and operated company who puts the customer first. This is a rare quality to find in any company in today's age. If you are thinking about getting any type of flooring or interior designs, Haley's is definitely the place to go.
last year
last year I wish my experience was as great as yours
last year If you had a negative experience then you are the exception to the rule. I would advise you to give Chris Haley a call and let him know whatever it may be that may have dissatisfied you. If at all possible I know they will do whatever it takes within reason to satisfy you and make your experience a positive one. I wish you luck and have a great day.
5.0
last year Great Prices and Great Service I used them a couple of weeks ago and they were so easy to work with and their prices were great! Definitely go to Haley's again!
3.0
2 years ago The home really came together well . The flooring ,tile ,light fixtures to all the plumbing . Hard Work that paid off !!
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Great Company! Everyone is so helpful and Jenny has been amazing with helping me find everything for the perfect look!!
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
3.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
1.0
4 years ago This customer did not leave a comment.
4.0
4 years ago This customer did not leave a comment.
4.0
4 years ago This customer did not leave a comment.
4.0
4 years ago This customer did not leave a comment.
4.0
4 years ago This customer did not leave a comment.
4.0
4 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago I've dealt with Haley's only once through their granite installation folks and our experience was great. The installers were courteous and the job was well done and done promptly. Although I've only dealt with Haley's once, I've dealt with the granite installer previously, before they became affiliated with Haley's and had excellent service on that job as well. If the other services from Haley's are handled as well as their granite installation I'd definitely consider them for other services.
1.0
6 years ago Bad Customer Service Schedule an appointment for hardwood floor installation and refinishing. They never showed up or called to say they were not coming. Did not return calls after leaving message.