GREAT WESTERN FLOORING

4.4
|
235 Reviews
Great Service. Great Products. Great Western.
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Great Western Flooring 2061 Lincoln Hwy Unit B, St Charles, IL 60174-1778 630-488-3000 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.4
|
235 Reviews

Reviews


5.0
last month Picking out tiles, backsplash, etc does not come easy for me but Brianna from day 1 was very helpful is explaining options, heard what I was looking for and found the perfect fit for me. Her expertise and guidance through the process was great along with the installation group and everyone I've worked with at Great Western Flooring. I'd highly recommend going there for great options and helpful and professional service.
last month Business Owner Great to hear - thank you for your business! Please feel free to send us some pics of the finished product :)
5.0
3 months ago Great place to buy flooring! Tracey was prompt and courteous. She returned my calls and emails right away. She helped me make a decision. She was also very patient with me. I haven't had the floors laid yet, but they came in really fast and Van was very prompt and…
5.0
3 months ago Julie did an out standing job in helping me make my selections and being so wonderful to work with. Julie and Great Western were wonderful and made the experience so much fun!!!
5.0
3 months ago Rough Trip but Great Ending This is the second time we have used Great Western. The first was for carpet replacement throughout our town home and it went flawlessly start to finish. This time, we wanted to redo wall tiles in the kitchen. It took six months to…
5.0
3 months ago Very friendly and fat service! Tracy in the office was extremely nice and very helpful!
5.0
3 months ago Excellent company and product I purchased subway tile from Great Western for a kitchen backsplash. The selection and assistance at the St. Charles store was excellent. Jacob, the installer, was skilled and professional. I would highly recommend this company.
5.0
3 months ago efficient, friendly service wonderful! will definitely recommend to others
1.0
4 months ago STAY FAR AWAY. You do not want a company in this much disarray having access to your home or doing work there. There is complete disorganization and lack of communication happening between the warehouse, laborers and everyone else I have spoken with at this mess of a company. I have not gotten a consistent message from anyone. I paid $10,000 for vinyl flooring through the Costco program, thinking anything through Costco is trustworthy and well vetted. BOY WAS I WRONG. First, mess: I am originally told that because it was such a big job (whole house project, demo of existing floor in addition to installation) they were going to drop off and start the project on the same day, yesterday Friday 6/2 and continue work onto Saturday 6/3. I receive email confirmations of a 6/2 start date. So I arranged my entire work schedule to be home to start this project yesterday, put most of our stuff into storage, cleared my house of any personal belongings (as instructed), and bought breakfast and beverages for the crew. I am ready to go. Imagine my surprise on 6/2 when a single laborer in a small SUV arrives and informs me he was instructed by Great Western to drop off the product only, not start the project today as I was scheduled. He doesn't know when they are supposed to come back to actually install it. Umm what?! I immediately call Great Western and I am informed that the laborers were double booked (if this so actually the case, why wasn't I called ahead and informed my work would no longer start at the scheduled time?!?!) and they would start on Monday. I reminded him that he told me Friday into Saturday is what I am SCHEDULED FOR, but for some reason he has to call me back to make sure they can start on Saturday instead. He calls me back and informs me that will start Saturday, today. So the crew arrived today and immediately sees that the things I discussed with the salesperson and was originally quoted for when I sat down with him at my home, most importantly the underlay, and are not included in my order and they cannot start work at all because they don't have the proper materials. I am told explicitly by the laborers that the floor cannot be installed without underlayment, which is obvious in seeing how thin and flimsy the floor itself is. In fact, these men they sent to do the job are not comfortable starting the work at all because it is a way bigger project than they were scheduled for. HOW IS THIS HAPPENING?!?! Great Western measured and walked through my home themselves, I have a quote detailing the work required and I paid 10,000... how exactly was this information not passed along to the men doing the work?!?! So I paid $10,000 and am left with NOTHING. This company is a waste of your time, energy, and money.
5.0
4 months ago We are very happy! Great Western in St. Charles is an excellent business. My husband and I are completely satisfied with your representative, Ellie. She is knowledgeable, personable and very helpful in guiding decisions.
1.0
4 months ago THIS COMPANY IS A MESS STAY FAR AWAY. You do not want a company in this much disarray having access to your home or doing work there. There is complete disorganization and lack of communication happening between the warehouse, laborers and everyone else I have…
5.0
4 months ago Very satisfied I would recommend them
1.0
4 months ago they dont stock tile and prices to high as a general contractor... will not use and will try to steer homeowners away from selecting tile from here
5.0
4 months ago Excellent!!! I've used Great Western for several projects. They do beautiful work and are helpful and fairly priced
5.0
4 months ago Partnered With Great Western Flooring On Construction Work For Clients I'm a builder and Great Western Flooring got materials out to my clients. Brianna was my point of contact and made sure the entire process went smooth. There was a great level of attention to detail, short response time from sales, and…
5.0
4 months ago Unbelieveable Design Skills I just got some carpet and tile from Great Western Flooring Co. and both were very high end. Every step of the way they were in control. The installation was a fantastic service and the price was right in line with everyone else. They have…
5.0
5 months ago Great experience This was our 2nd time working with Great Western. Our Design Consultant, Brianna, was a talented, delightful young lady . She was knowledgeable , organized and her helpful assistance made each project an enjoyable endeavor. Highly…
5.0
5 months ago Good Service I am a contractor and have used Great Western Flooring Company for about 10 years. They provide and install all kinds of flooring for me. They do a great job. The also provide wonderful service in the store for my customers. I have…
5.0
5 months ago Excellent Customer Service! We have been extremely pleased with the entire process thus far at Great Western Flooring!! Dana has done an amazing job of providing us with multiple options and price points. She was so helpful tha we decided to complete two projects…
5.0
6 months ago Very efficient Friendly, helpful
5.0
6 months ago Professional, knowledgeable & friendly service. I met with Kim Holt at least three times and found her to be professional, knowledgeable & friendly. She had great suggestions and advice. Very easy to work with.
5.0
6 months ago Great service would highly recommend Julie was always on top of everything and kept in constant contact with us. We were always aware of what was going on with our remodel. There is nothing I would change with the service we were given.
4.0
6 months ago good service It was good service, however I believe they need someone to just handle the phone calls while someone is personally in the store trying to fulfill an order. Because the customer always being interrupted to wait.
5.0
6 months ago Amazing experience! LJ worked with me to select a wood flooring product. This was my first time buying hardwood so I had a lot to learn. Her knowledge and patience were exactly what I needed-won't go anywhere else for my flooring and tile needs!
4.0
6 months ago Staff at the Naperville location were very friendly and helpful! The installer showed up on time and did a great job installing the runner on our front stairs. Highly recommend! Wool runner installed a few years back, but never too late to leave a positive review! �
6 months ago
6 months ago Thanks for the kind words, Cheryl! We appreciate your business & LOVE to see a happy customer enjoying a beautiful end-result!
5.0
6 months ago very well so far We are hoping our installation goes as well.
5.0
6 months ago EXCELLENT Job The St. Charles location was phenomenal. Julie went above and beyond to find us exactly what we wanted and needed for our family room. We are very excited to see the final product in our home. THANK YOU!
5.0
6 months ago Great service! Great quality! Great service! Quality products! Quality workmanship!
5.0
7 months ago Used Great Western for my first house, nicest people around!! Love My Tile, and Carpet!! Thanks Steve!!
5.0
7 months ago Julie helped me tile selection for a bathroom. She's the best. Julie McCaffrey- Wonderful!
5.0
7 months ago Great experience from start to finish I received excellent service from everyone involved. I ordered a area rug , a custom order and got exactly what I wanted. The delivery was very reasonably priced. I was so pleased. They even rushed my delivery to accomadate my schedule!!!
5.0
7 months ago very good work crew. they were careful and cleanup the area well the two people worked together very well
1.0
7 months ago Horrible experience Installed defective flooring in new construction home. Had to wait 9 months. We had to repackage everything move furniture and clean up afterwards. People hired to fix floors ruined cabinets and had to return to fix bubbles in finish etc…
4.0
7 months ago All good from quote to install. From quoting, to install, a great process. Nice people and easy to work with.
5.0
7 months ago Installation was quick and neat. Installers were prompt, neat appearing and friendly. 1st class all the way
1.0
7 months ago Terrible Service I wish I could give a zero star to this company. We came through COSTCO for a hardwood flooring job. The crew ran out of material 3 days into the job and the office didn't respond when we found out about this. It has been nearly a…
1.0
7 months ago Your installation team is wonderful and knew what they were doing. Your customer service is TERRIBLE!!!!! The only one who helped me and knew what he was doing was Van Den Hartog, He was great! Gerade Would NOT recommend.
5.0
8 months ago Carpeting purchase Problem: we needed to carpet the den, but our tastes ran in separate directions. Solution: Tracey worked with us to provide the finest carpeting in our budget and on time, even when we couldn't decide what we wanted. She made sure her A…
5.0
8 months ago A job well done The team was efficient, clean and great to work with.
5.0
8 months ago Excellent Service, Tracey was MOST HELPFUL !! Tracey's product knowledge was most helpful in choosing our new tile. In fact after checking around, we decided to buy at Great Western mainly because we felt comfortable trusting her. Thanks Tracey !!
5.0
8 months ago courteous,professional,fast, and beautifully done. very awesome process from start to finish. price was right, workers were great, job finished fast and looks fantastic. everything great western said was done, always in the loop on material,dates, and work. great job, i highly recommend…
5.0
8 months ago I am always given great customer service! Great Western has the best selection in the western suburbs with the latest products available.
5.0
8 months ago professional professional!
5.0
9 months ago Best selection and service Don't bother with the big box home improvement stores if you are shopping for tile - Great Western has it all, and they also remember who you are! Seriously, don't buy tile before you look here.
4.0
9 months ago Great work, excellent customer service. I had Great Western Flooring Co come out recently to do some work at our home and thought the work went quite well. We did have to have them come back as they had done a plate for us in the wood, but the corners weren't done very well,…
5.0
9 months ago Very professional and high quality products. Brianne was great to work with and very knowledgeable ,professional,and very friendly! Love her!!
5.0
9 months ago Their customer service has been important. We have been using Great Western Flooring Co. for a while and their customer service has been important. They have always been very helpful and reliable with the work that they do.
4.0
10 months ago So far so good. Friendly and helpful. I have no complaints about Great Western Flooring Co. I don't have the product yet so I'm only providing feedback on the experience I've had with the ordering of the tiles. So far, I have no complaints. They are communicative and friendly…
5.0
10 months ago So far they have been great. Informative and communicative. Great Western Flooring Co has been really great so far but they still have to do the actual installation. We found out them through someone that was working with them and they were very pleased with the company. So, the person we talked…
5.0
10 months ago Absolutely recommend them. Reliable, punctual and I love the carpet they installed. Well, this is funny because I work for Great Western Flooring Co but they also installed new caropets in my home so I am also a customer of theirs now. I would absolutely recommend them because it was easy to deal with them and I also love…
4.0
10 months ago Friendly, communicative and prompt. Great Western Flooring Co. was fine. We are still waiting for the order to be delivered so they are not quite done but they have been very friendly, communicative and prompt. Everything has been just fine so far. This is our first time…
5.0
10 months ago Great service Knowledgeable, helpful and punctual.
5.0
10 months ago Another journey with Great Western Great Western Flooring and I are old friends. They have worked on three other projects in our home. Great Western is with you every step of the way. Their professionalism is second to none Always my pleasure to work with Great Western.
5.0
10 months ago Very friendly and efficient I just think that the people over at Great Western Flooring were very friendly and they made working with them a good experience. They gave me all of the information I needed which I really appreciated. They did good work and were very…
5.0
10 months ago Excellent and helpful staff The staff over at Great Western Flooring as a whole are just excellent. They are very friendly and I like that they listened to what I wanted before making suggestions. They were very helpful and they showed me a wide variety of carpet…
5.0
10 months ago Remodeling Stress Remodeling can be costly, especially when you make mistakes. But with Great Western you get so much guidance and they challenge your decisions to make sure it's right for you. Customer service is excellent all the way through your…
5.0
10 months ago Impressive Products Great Western Flooring Co. are in the area, so, I have always known about them. In comparison to other companies they had the most impressive products to select from; it's above from what I have seen thus far. At the moment we are only…
5.0
10 months ago Julie had great ideas and helped us tremendously! We enjoyed working with Julie on floor ideas. She's pleasant , helpful and knows her stuff. Sue and jp
5.0
10 months ago Very professional and I really enjoyed working with them. I would recommend Great Western Flooring Co. because they are just very professional. They provide a great service and even thought they didn't measure things correctly in the beginning and we had to to order more from them they had the…
5.0
10 months ago Beautiful store, nice employees The product has not yet been installed, so only a 1/2 revi.
5.0
10 months ago Great work, floor looks excellent! I am quite happy with how the work Great Western Flooring Co provided went. They were able to get out to us quickly and began work right away. The work went very well and the install went quicker than expected. I would definitely use Great…
5.0
10 months ago Very Satisfied The installation crew was excellent. Very professional and quality workmanship. Would definitely recommend.
5.0
11 months ago Best employees hands down ... The employees and sub contractors at Great Western Flooring are the best! Always kind and courteous. Their work is exemplary. Cannot say enough good things about the people who work at Great Western Flooring!
1.0
11 months ago Spent thousands on a floor I may have to rip up Our hickory floor was laid in January in the kitchen and family room which are both over a basement and after a couple months it started to buckle and cup. Now they tell us we have too much moisture in the basement and they will do…
5.0
11 months ago Timely, professional and honest. As far as what I liked about Great Western Flooring Co. is that the company was very timely, very professional and very honest about the pros and cons of what they had to offer. I would say the only feedback that I have that could make it…
5.0
11 months ago I felt everything was excellent, from the designer to the completion The designer helped by coming out, seeing house and then setting the plan. Working with the scheduler was easy and I love it. This finished my kitchen. I had one concern, they immediately responded and fixed it. I would highly…
5.0
11 months ago 5 out of 5 stars! This is the first time I have used Great Western Flooring and I was really impressed. We remodeled our bathroom, and used them for the flooring. Our sales contact, Tracy, is absolutely customer driven, and provided excellent customer…
1.0
11 months ago Kimberly was very helpful and professional Great selection of tile. Better than other stores I had checked out.
2.0
11 months ago new bill needed I need a new revised bill. First bill not correct. Have requested new bill at least 5 times from Gerade Hutson and customer service rep Van. Nothing done! Next I will go to Costco direct.
5.0
11 months ago Very helpful Ellie was great!
4.0
11 months ago Great customer service. Great customer service!
5.0
11 months ago Our second time using Western flooring in Oswego and would highly recommend to anyone. We love Tracey W!! She is super patient and has spent so much time with me. She knows her stuff and recommends products based on my needs. She is a gem!!
5.0
12 months ago excellent experience Good price, prompt delivery, excellent installer. Product exactly as shown.
5.0
12 months ago A great company to work with on all levels. We have used Great Western Flooring as our primary flooring company since their inception. They've always been a great company to work with and our clients have been very happy with them as well which is very important to us. They have a…
5.0
12 months ago I am pleased with my experience at Great Western Flooring of Naperville I had a good experience with staff at Great Western Flooring of Naperville. My husband and I were interesting in replacing old carpeting in our family room and received helpful and professional advice from our counsultant. Once we made our…
5.0
12 months ago We have used great western flooring 3 times and have always had a great experience The service is impeccable !!
4.0
last year Great Service, large selection, pricey Been here before and really like the store The displays are great visuals Have bought tile for projects The designers are very helpful I realize this is high end and many of the products are expensive, but it is quite pricey and there is…
5.0
last year Great Western Flooring's customer service is second to none. From the very beginning, the helpful selection of the flooring material, to the delivery, and the installation was flawless. The whole proc Great service, follow through was flawless!
1.0
last year This company is a fraud. They gave me a quote to pull the carpet in my business to then install vinyl floors. I wanted them there may be additional carpet below the first layer of carpet. On the day of install they discover there is and slap a thousand dollar extra fee to rent a machine to excavate padding glued to the floors. This company is far from professional. They are in the business of making money by executing multiple jobs at the same time. While my project was under way half the team disappeared one day to go work on another job in Naperville. Do not even think for a minute because they are a subcontractor of Costco that they will be honest in their quote and do a stand up job. They damaged my walls and base boards. The list goes on. Be careful if you even dare work with this company on any project.
10 months ago Business Owner Hi Ajay, Thanks so much for reaching out to us regarding your project. I'm so glad we were able to provide you a full resolution for all of the items you noted and complete the project successfully and to your satisfaction. I know this review was written before completion, but we do hope that your experience has changed. If not, please reach back out to us - we are always happy to help with anything you need. Thank you for your business and best of luck with your new dental practice!
5.0
last year Great Western Flooring-Great Place Great Western Flooring Co is great to do business with. Everyone is friendly, courteous and very helpful. I highly recommend them for your carpet, tile and flooring needs and they have a large selection to choose from.
5.0
last year Tracey has been very helpful Tracey has been very helpful
5.0
last year Bree is an excellent salesperson. Very patient and with good ideas. Cant say anything more at this time as the job has not been completed. Used Great Western some years ago for a total bathroom completion. Was very satisfied. That's why I came back.
5.0
last year excellent so far Past experience is excellent; So far so good but the job has not started yet. Sales rep LJ is top notch!
5.0
last year Very satisfied with service and product selections. We were very pleased with designer Bree. I reviewed our style with her and what we were seeking for our kitchen backsplash. Bree brought out two samples that were exactly what we had been searching for. She ordered samples , they arrived…
5.0
last year Many style & pricing options are availabie. Julie was great to work with. She was knowledgeable about the products, listened to my likes/dislikes, and worked with me to provide outstanding results. Her knowledge and expertise, combined with her willingness to offer various pricing…
5.0
last year Great experience. Brianna was extremely helpful in putting together tiles, with flooring, counters with back splashes. She has a great eye for color and detail.
5.0
last year The best thing about Great Western is their people! Our salesperson, Julie McCaffrey is absolutely the best person we have EVER worked with! Her design talent is fabulous and current with the trends. She is so very consciousness about everything that she does. This makes working with her…
3.0
last year Never receive the product I received this email on the day I should have received the product. The store was under the impression that I had already received it
5.0
last year Service was great and friendly! Julie Mccaffrey is awesome! Van was patient and friendly!
5.0
last year Easy to work with and very courteous! Every staff member that I worked with was kind and very courteous. Great customer service!
2.0
last year Terrible service . I still waiting for them to finish the installation that they started 3 weeks ago. They didn't bring enough material . Also, we scheduled yesterday Saturday for them to finish the j Terrible service . I still waiting for them to finish the installation that they started 3 weeks ago. They didn't bring enough material . Also, we scheduled yesterday Saturday for them to finish the job and they call an cancell the same…
5.0
last year Great working with Kimberly. Kimberly was awesome to work with. Any questions we had she was able to answer and help.
5.0
last year Tracey my sale person was very helpful in assisting me with the vast choices that I had to choose from. I would definitely shop there again. Tracy was very warm and welcoming and allowed me to shop without being pushy. Very knowledgeable about the products .
5.0
last year Great service and attention to detail Very helpful with excellent product knowledge
2.0
last year go somewhere else --dont take the chance with the installers I had bought tile before from GWF for my bathroom and they sent two different color tiles but were very good about fixing the problem--this time I had them install a ceramic floor in my kitchen--the showroom staff were fine I had worked…
5.0
last year Good customer service Great Western Flooring did a great job and were very helpful in the showroom. I asked questions--and they gave any input if I asked for it. They called me right away when my product was ready. Also, Great Western Flooring has a nice…
5.0
last year So incredibly nice I just have to say that the people over at Great Western Flooring are so incredibly nice. When everything was said and done they did a really good job and we are happy with how everything turned out. We did have some hiccups and snags in…
5.0
last year Wonderful! I liked that Great Western Flooring was really nice when we went into the store, and that they followed up on everything. We got flooring for two bedrooms and a loft and they installed it for us. The installation went perfectly. Everything…
5.0
last year Helpful I have used Great Western Flooring once before; I had some tiling done from them and I was satisfied with the results. And for this most recent time the company installed new carpeting in 2 bedrooms and in our living room as well. Lori was…
5.0
last year Love my floors! After 28 years with parquet flooring you should see our Shaw hand scraped laminate floors. They're gorgeous! So, is our carpeting on the 2nd floor. It was a huge job (for us), but couldn't have gone smoother with Great Western Flooring.…
5.0
last year Great! We had an excellent experience with Great Western Flooring. We purchased about 1400 square feet of flooring and they provided an installer for us. The installation went excellently and we are very happy with our new flooring!
5.0
last year very happy My clients were very pleased with the runner and the installation
5.0
last year Satisfied customer I purchased a non-stock item from Great Western Flooring and they ordered it for me. I have been using them for about eight or nine years now, and I have stayed with them because they have the product I need. They are always pleasant to…
5.0
last year Very helpful and professional. Well I go in to Great Western Flooring and buy materials from them and cleaning products, so that's how I know Great Western. But every time I have been there the staff has been very helpful, they don't mind showing you different products…
5.0
last year Overall experience great Bree was wonderful to work with. I explained what type of backsplash I was looking for. She pulled out two samples that were perfect. I ordered samples to view at home. Bree is very professional and you can tell she loves her work. We are…
3.0
last year Sales service exceptional, but now that you have had over $4000 of my money for about week (wood) and 1/2 a week (carpet), I really do need to know the installation schedule!! See above. Need the installation schedule as movers need to be schedule. I have 2 house payments. I am renting temporarily as I wait for the townhouse I bought to be carpeted and wood floors installed by your company. I would like to…
1.0
last year Avoid them at all costs. � ********************* Ordered carpet via flooring program of Costco. Set up for measurement was a breeze. However, my appointment is cancelled the evening before. Reason, the tech has "medical emergency" and no one is able to cover him. The earliest I could reschedule was a week later. (I live outside the town, hence I could not take the appointment 4 days later). Mr Victor shows up next week. Limited product choices if you go through Costco flooring program. �Anyways, no quotes have been received from Victor, and it has been two weeks. I tried following up, he claims to be"very busy" or "I don't have your email address". Seriously? All contact information was exchanged at the time of measurement. �If you are too busy, then don't accept new clients. I am usually very trusting in products and services of Costco, but this will be one big exception. � Mr Victor, people are on deadline. �They aren't going to wait indefinitely for you especially when they are paying for the service.
last year Business Owner Hi Anterpreet, Thank you for your feedback. I am very sorry that you have had a sub-standard experience with GWF and the Costco program. As of last week, your sales representative is no longer with our company. We are working to get up to speed on the backlog as quickly as we can. Please reach out to Dana at 630-445-0619 or danac@greatwesternfloori& for any questions or updates that she can assist you with.
5.0
last year Great service and prodcut Laid a floor over concrete for us and did an awesome job at a reasonable price
5.0
last year Elle Elle was the best
5.0
last year Vintage bathroom remodel-Excellant Customer Service and Price- We are remodeling a Vintage bathroom and getting all of our subway tile, decorative floor tile and trim from Great Western in St Charles, IL. We have had a great experience working with Laurie from start to finish. She helped us choose the…
3.0
last year Disappointed I really was looking forward to a great experience and I really wanted to love everything about my two jobs with them. Our tile backsplash job...the installer cancelled two times due to personal problems and I had to ask for a…
5.0
last year Great service and design Outstanding
5.0
last year tile installer was great and salesperson was helpful and attentive I worked with the folks in the Geneva branch, and had tile work done in my bathroom. Laurie was my sales rep. She always responded quickly to my phone calls and emails, and was very helpful by recommending tiles in the styles I was…
5.0
last year Always love working with Julie Floor looks great!
5.0
last year We were very satisfied with our experience with Great Western Flooring! They were very helpful assisting us in making our selection, the order came in on time, and the installation was painless! We lo We were very happy with the whole process of getting our new hardwood floors and new carpet! Thanks for your help and professionalism!
5.0
last year great experiance Laurie at the St. Charles store was extremely helpful and patient with me as we worked together to select the perfect back splash tile.
5.0
last year Great products and service. Showroom staff was knowledgeable and friendly but gave us space to discuss and decide. Installers were prompt and respectful of our house and its furnishings. Overall experience was stress free.
5.0
last year Julie McCaffrey is easy and fun to work with; very knowledgable Worked with Julie on an area rug, backsplash, and window treatments. GWF is easy to work with and had the best selection I could find
5.0
last year Very good experience Good show room, ordering, installation and follow up
5.0
last year Great quality and customer service Efficient and personalized.
5.0
last year Satisfaction guaranteed! We have been using Great Western Flooring for over 10 years and have been thoroughly satisfied. Tracey (Oswego Store) offers many suggestions and is always very thorough and exceeds our expectations! Installers worked very hard and made…
5.0
last year keep up the good work! Several projects were done at my home over the years; all very good. I am especially pleased with the wood floor, tile work, and skills of your employees. The obvious pride in their work, and attention to detail and finished appearance…
5.0
last year I have worked with GWF on several projects and even when there have been problems, they are great about working through to get the no done right. I would recommend this company as they have presented a good track record with my clients in going the extra mile to please the customer.
5.0
last year Excellent customer service and product I had a wonderful experience with Great Western Flooring. Bree was a great person to work with and I love my new carpet.
5.0
last year I order all of my carpet from great western I order all my carpet from great western flooring. The choices are endless and the service is the best!!! They come quickly and do a great job and always clean up. I highly reccomend them.
5.0
last year Perfect as usual Each time I enter the store I am warmly greeted, makes shopping pleasant!
5.0
last year Guaranteed satisfaction! We have been purchasing from Great Western Flooring for over 10 years and have been completely satisfied with their service, recommendations and quality. Highly recommend!
2.0
last year Purchased carpeting through Costco. �Carpet ordering via Great Western was the worst experience you can imagine. �We placed order, scheduled delivery, we moved all furniture, Great Western cancels the day before, tells us it takes another week, house in a mess for 7 days, Great Western finally shows up, installers are great. �Nobody knows why my order was messed-up. �Called Costco, they don't care. �Costco says its happens....really? �Costco stinks as well in customer service, which is surprising.
last year Business Owner Thank you for your review, Bill. Your feedback regarding the experience you had is very helpful and appreciated. We apologize for the inconveniences that you experienced with your home remodeling/carpeting project. We do our very best to catch any issues before we arrive for installations. In this case, we caught one before coming to your home and wanted to make sure it was fully resolved before proceeding. We do hope that you are satisfied with the additional rebate benefits that we have provided you as a goodwill & with the final results of your installation.
2.0
last year Messed-up house for 7 days!!! Carpet ordering was the worst experience you can imagine. Placed order, scheduled delivery, we moved all furniture, GWF cancels the day before, tells us it takes another week, house in a mess for 7 days, finally show up, installers great.
5.0
last year The whole experience was positive. Efficient and courteous. I would certainly recommend Great Western Flooring. There was some tile installed in my house, along the counter and they also did tiling work underneath all the cabinets. This is the first time I've used the company and I was very…
2.0
last year Carpet ordering via Costco was the worst experience you can imagine. Placed order with GWF,, scheduled delivery, we move all furniture, GWF cancels the day before, tells us it takes another week, house in a mess for 7 days, finally show up, installers great. Nobody at GWF can explain the 7-day delay. Imagine your house in boxes stacked all over for 7-days just for a carpet delivery. Yeah, Costco cared less as well.
last year Thank you for your review, Bill! Your feedback regarding the experience you had is very helpful and appreciated. We apologize for the inconveniences that you experienced with your home remodeling/carpeting project. We do our very best to catch any issues before we arrive for installations. In this case, we caught one before coming to your home and wanted to make sure it was fully resolved before proceeding. We do hope that you are satisfied with the additional rebate benefits that we have provided you as a goodwill as well as the final results of your installation.
last year I appreciate the offer which I guess came from Costco. Jeff from Costco called and left a message. I've tried calling him four times over 8 days or so and left VMs. He never returns my call so I can accept the offer. Do you know this guy at 425.313.6117? I then emailed Chelsey Abbott at Special Kiosk Ordering on 04.14.16. No reply. Can you help? Costco is basically non-responsive to your offer...and they were taking credit for it in Jeff's only VM to to me. What's going on?
5.0
last year This customer did not leave a comment.
1.0
last year You are told a price and then the bill says 2x what was quoted. We are working with a builder. Every time we go in and are quoted a price that we can live with and walk out happy, the e price changes. The first time it doubled, so we went back in and downgraded. The second time we were told $987.00…
5.0
last year This customer did not leave a comment.
5.0
last year Excellent workmanship I am a builder primarily in the Fox Valley area ! I am very happy with the quality , craftsmanship , and customer care I have been getting from the showroom to the actual job site . From Laurie Leahy and Julie in the showroom spending as…
5.0
last year Fantastic products and customer service! Bree was a dream to work with...what an asset to your company! Thank you!
last year Thanks Lisa! We appreciate your business - and we love Bree Ringe, too :)
1.0
last year They lost my business mainly because they do not follow up. Plain and simple. I'm in sales myself, and I know for a fact that follow up with your existing clients is key. And I know that if a client emails you (the sales rep) and says "I have a few questions regarding my estimate can you please call me?" as a sales rep you have business to call them back as soon as possible. Yeah, they don't do that. I even went into their showroom in Naperville to ask a few questions after I could not get a hold of my sales rep via email or phone. I was greeted by a girl named Bree, who was very friendly and seemed apologetic and eager to help despite her limited knowledge of the estimate I had been given back in December. She assured me that my sales rep (who's name was LJ) would call me first thing the next day and address any outstanding questions I had. Well, the next day came and went and there was no call. This disappointed me very much, as a contractor friend of mine had reccommended this company to me and I had high hopes. But in the end I'm afraid that's all it was: hope. And I think that the owner of this company is now the Mayor of Naperville, but who ever the owner of this company is, I hope you're reading this. Your follow up is non-existant, and that really should change, but based on other reviews here on Yelp, this seems to be a recurring theme.
5.0
last year I was happy with their work I used Great Western Flooring to floor my lower level. They did a good amount of space, about 800 square feet. The prices were okay. The workers were great. Friendly, professional and efficient.
5.0
last year Every experience with Shaw was Excellent! From the salesman's visit to my home for the estimate, to the installation and crew, to their follow-up to make sure that everything was perfect I was blown away by their service. Would highly recommend them to anyone!!
5.0
last year I enjoyed working with Ellie and Great Western My only issue was that the installer was a little crabby
5.0
last year Good Great Western Flooring provided excellent service. They handled the job in a timely manner. They were very professional and did a good job. They had it done within a really expedient time frame.
5.0
last year Absolutely incredible! I grew up with the owner of Great Western Flooring. I have used them for multiple carpeting projects. Their prices are excellent. I was able to catch them during a sale they were having on some Mohawk carpeting. Their selection is good-…
5.0
last year I'm telling everyone about them! Great Western Flooring was outstanding! They did the hardwood floors in almost every room of my home, and porcelain tile in two of them. I knew that I wanted oak floors, but they helped me chose which type, and certainly assisted in the…
5.0
last year Efficient and on the ball! This was not my first time using Great Western Flooring. They have completed work for my daughter in the past and she recommended them to me. They came when they said, returned all my calls and did a good job. Everything that they did was…
5.0
last year Outstanding workmanship & service The crew from Great Western Flooring totally exceeded my expectations. They were extremely professional and responded quickly to my questions. There were some transitions that presented problems. With creativity and skill, they made the…
5.0
last year Excellent Work Just had two rooms refinished; and new wood floor put in hallways.Also had new carpet installed in two other rooms. Both crews, flooring and carpet were very efficient in their work. Removing furniture and replacing with not a scratch.…
4.0
last year Installation guys are perfect, trustworthy and knowledgeable. No need to worry! There was a lot of communication problems between the sales department and the installers from Great Western Flooring. In fact, I think the installers saved this company from getting a bad rating from me. My ratings reflect the average…
2.0
last year We used Great Western Flooring Co. for our carpet installation. The carpet installation itself went pretty smoothly but there a few things we weren't happy about: 1. We end up with a lot of extra carpet (13 inches by 9 inches) and was told that we can not return it. This means we paid almost $500 extra. There was on-site measurements and consultation so I honestly don't know why there is such inaccurate measurements. 2. We were promised that the floor gap will be significantly reduced, but it was not. I have emphasized several times during the consultation that this is what i cared about a lot since it imposes a tripping hazard, and it was promised to be reduced significantly after the carpet installation, but it was not. We feel lied to and there is no response from the company after several email.
5.0
last year Excellent quality and installation Replacing a lot of the flooring in an old house we live in was a complicated situation for us and for Great Western Flooring. The installers had to work around the facility of the house, but the actual installation went very well and looks…
4.0
last year The disappointing part of the experience was that the carpet was on backorder, then it was cut wrong at the factory causing another delay, It was also hard to schedule because we needed someone to bin see above for review
5.0
last year Professional, friendly and affordable I live in a high rise condo in Chicago and sometimes this causes issues with home repairs and working with some companies but this was not an issue for Great Western. I was so impressed with customer service from start to finish. This is a…
5.0
2 years ago You won't be disappointed, give them a try! I have been using Great Western Flooring for close to eight years. I have bought hardwood and carpet. They have excellent product, service, and communication. They don't get any demerits. You won't be disappointed!
5.0
2 years ago The designers at Great Western Flooring at the Naperville location have always been very well versed in their trade whether it came to designing a floor or a back splash. They offer a generous amount of product to chose from at an extremely fair value. It has always been a pleasure to coordinate with the designers at Great Western when working on a project and the customer service has always been exceptional.
5.0
2 years ago I had a wonderful experience working with Brianna in the Naperville showroom. I had a vision of what I wanted the bathroom to look like, but no idea how to pull floor, shower and trim tiles together. I was initially a walk in on a slow day, so I was very fortunate to get a good start on choosing samples. I made appointments for all future visits and really enjoyed Brianna's sense of humor and experience pointing me in the right direction. She saw the project through right to the grout color and edging for the tile. It was my pleasure working with her and choosing GWT for my bathroom.
5.0
2 years ago Best service for the money Great Western Flooring refinished our hardwood floors and installed new flooring in the family room and a closet. Before the work began, a staff member walked though the area we wanted refinished and looked at what needed to be done. They…
1.0
2 years ago Worst company to deal with from start to finish. Called Costco to set an appointment. They said someone from Great Western would call us to set up an appointment. A week later, no appointment. Finally got one set up. Gerade calls the day of the appointment and LEAVES A MESSAGE (doesn't talk to us live) that he needs to reschedule because he was in the City and another appointment came up in the City. I finally got him on the phone and told him we were not canceling and he waskeeping the appointment with us. He showed up at 7:30 that night. Several hours after we were originally scheduled. Gerard gave us a free upgrade on padding for his tardiness. Because we have had such great experience with Costco's other vendors, we proceeded with an order. Our mistake! Ordered two different carpets for different rooms in the house. First carpet install takes place--wrong carpet installed. Called Gerade--didn't believe us. Finally got him to come over to see the carpet--he admitted when he walked in the door that he ordered the wrong carpet. They corrected it. After we installed some new baseboard, the remainder of the carpet was installed. They did not remove all the old tack board from an area where we did not reinstall carpeting. We're installing tile in this area. My husband didn't notice until he stepped on the tack board and put 2 holes in his foot. Also stair runners were installed wrong. They didn't tuck the carpet around the risers and there were gaps on each stair. When my husband called, they basically said it was our fault. They said they were not supposed to remove the old tack board (we paid for them to remove the old carpeting) and our order did not indicate "Hollywood" style so they installed "waterfall" style. We never heard these descriptions in our discussion with Gerade but we definitely discussed having the ends of the carpet bound and the carpet tucked because our dog previously slid down the hardwood stairs and injured herself. Gerade and my husband had words at this point. Gerade said he would call him back, but never did. Called Costco and Great Western's customer service took care of the stairs and tack boards. Gerade disappeared. Each time there was an issue, we ended up calling Costco. Then we would get a call back from Great Western. We spent $10,000 and they treated us like second class citizens. Errors by Great Western every step of the way. If this wasn't through Costco, I suspect it would have been tougher to get things resolved. To add insult to injury, their installers walked away with our carpet remnants. Basically stealing from us. When we raised the issue, Great Western says it was an "efficient" installation and there wasn't much left. By their own number, there was 6.7% of the carpet left. That would be 81.4 sq. ft. Multiply that by $4.57/sf and it's $372. Seems like a lot to me.
last year Thank you for your review. GWF provided a cut and seam diagram for you to review. Everything was clearly explained and the waste factors were well below the industry standards (in this case 6-10% of total). It is never our intention to over-order or mislead our customers. The waste factor is the not the intended amount to have left over, but the amount that is ordered in addition to your actual room sizes. Carpet is installed much like wall paper and you almost never would order the exact amount that your measurements are. Waste factors are applied to all flooring purchases as a standard. Unfortunately, home improvement and construction projects can have complications and there were a few issues that did come up on your job. We have taken the timeline & concerns and reviewed them carefully to ensure that these issues do not become routine. We did receive notice from you about not liking the waterfall stair installation and returned the next day to tear out and install new carpet in Hollywood style (tightly wrapped around the stairnose) on the stairway and to fix other punch list issues you had pointed out. Costco was informed by GWF throughout the process and was in agreement with our resolutions. We do have a customer service team that handles post-installation items as opposed to our sales team, which is who you were trying to get in touch with. We do apologize for the lack of follow up on our front lines, regardless. We do hope that you are satisfied with the end result as we have addressed all installation items that concerned you. Thank you for your feedback!
last year Clarification to your response--your installers left with our leftover carpet, which we paid for and never received. As far as the waterfall or Hollywood stair application-- we were never given the choice between the two. The discussion with Jared was that the stairs would be tucked, which from your description afterward is termed Hollywood. He either didn't write it down and your installers assumed the easier application or he wrote down the wrong one. Why not do the honorable thing and admit you TOTALLY screwed up this order/installation from start to finish? The quality of the carpet is great but I could have gotten the quality carpet anywhere. I assumed because you were a Costco supplier that the installation would be just as great. I was wrong. Thanks for responding. You've reminded me that I need to call Costco about this matter.
1.0
2 years ago Contacted Costco to get info on carpeting. They said someone from Great Western Flooring would contact us in 2 days. �A week went by and contacted Costco again. They apologized and said someone will call in 2 days . Jared called and set an appt for a Saturday. �We changed our plans to make the appt . Jared never called to cancel the appt. set another appt for following weekend and Jared called to state he's going to Chicago to do an estimate and he wouldn't make our appt. after voicing our disgust , he showed up at 7:30 pm and we ordered carpet. We had 3 separate areas to carpet at a cost of 10000.00$ the mancave was installed first and the wrong carpet was installed. Jared took responsibility and took care of the problem. The right carpet was installed. The 2 other areas were installed . Stairs weren't wrapped around the risers, they were just hanging off each stair. We had a 10by 8 area that was left open , as we are installing ceramic tiles. Installers left the carpet tac strips on the exposed concrete. Really? There were exposed spikes sticking up. Very dangerous . I contacted Jared and he said "I never said those carpet tac strips would be removed" Are you serious. That's idiotic.jJared said he would call me back but never did. I reached out to Costco and they got the crew to come out and fix the problems. I've had a lot of experience with contractors in my 55 years on this earth but this by far was the worst experience I've ever had. By the way Jared never called me back.
last year Business Owner GWF provided a cut and seam diagram for you to review. Everything was clearly explained and the waste factors were well below the industry standards (in this case 6-10% of total). It is never our intention to over-order or mislead our customers. Unfortunately, home improvement and construction projects can have complications and there were a few issues that did come up on your job. We have taken the timeline & concerns and reviewed them carefully to ensure that these issues do not become routine. We did receive notice from you about not liking the waterfall stair installation and returned the next day to tear out and install new carpet in Hollywood style (tightly wrapped around the stairnose) on the stairway and to fix other punch list issues you had pointed out. Costco was informed by GWF throughout the process and was in agreement with our resolutions. We do have a customer service team that handles post-installation items as opposed to our sales team, which is who you were in touch with. We do hope that you are satisfied with the end result as we have addressed all installation items that concerned you. Thank you for your feedback!
4.0
2 years ago Very happy with my new floor! I received very good customer service from beginning to end from Great Western Flooring. My questions were answered completely, and I received an estimate for the job in a reasonable amount of time. It took several days to hear about…
5.0
2 years ago Highly professional establishment. Exceeded my expectations. I had a wonderful experience with Great Western Flooring. I wanted to place my residence on the market and needed a new carpet in a large family room. I spoke with Laurie Leahy and told her what I was looking to do. She was very…
1.0
2 years ago We went to this location last July 3rd 2015 as we wanted to replace our carpet to either hardwood or laminate. We are shopping around for costs and materials. We were greeted by LJ Studniarz one of the design consultant, she pointed us to the laminate section because that was what we asked for. As we started to look at each samples, we decided laminate is not what we want. So we went to the hardwood section and decided to take home some samples. we were told that we need to return the samples back. We took 5 huge samples that are displayed in the floor which was really, really heavy. No one bothered to open the door for us or even help us carry the samples to our car. We return July 6th 2015 with the samples and hoping someone can come and do estimates. The dates that i gave to LJ was July 17-18 & 24-25 but she said she's off during the weekends so someone else will probably come by to do the estimates. she even mentioned that the earliest they can do was 9am which is not a problem for me. She said she will call the following day to confirm the date, time and the name of the person who will do it. Today is August 12th and I have not receive a call yet. The product seems of good quality but customer service and follow through is terrible. Not going back to this place.
5.0
2 years ago Excellent craftsmanship, excellent design center assistance Overall everyone was very attentive to detail from the time we started looking at tiles until the completion of the job yesterday.
5.0
2 years ago Quality one-stop shop for sales, service, and installation! First of all, the sales staff at Great Western are competent and knowledgeable. They go above and beyond to meet customer expectations with delivery and ensuring you're selecting the proper materials to renovate your home. Tracy was the…
5.0
2 years ago Good products, great service, great experience. Great Western Flooring was great and refaced our fireplace for us. Laurie was our salesperson and she was just great. She was helpful with her design knowledge and she came out several times to make sure everything was okay. They gave us…
5.0
2 years ago Positive experience, easy buying, will go back! Great Western Flooring was pleasant, easy to deal with. The salesperson was also very knowledgeable.
5.0
2 years ago Great service, great value, highly recommended. I have already recommended Great Western Flooring to others. The rep that helped me was excellent, always got back to me in a timely manner, and scheduled the install according to my needs. I was happy with the price and it was all around…
1.0
2 years ago Seems like they don't want our business. Was supposed to have someone out for a consultation / measurement last week, on a work day. He called and said he'd be two hours late, and asked to reschedule to next week. Disappointed but understanding, we agree to meet next week (now this week). And guess what, nobody shows up. What is going on?
5.0
2 years ago Excellent customer service. From start to Finnish the customer service was excellent. We have beautiful custom tile flooring.
1.0
2 years ago DO NOT get laminate wood flooring from Great Western Flooring. �I was very disappointed with Great Western Flooring's blaming me for their poor installation and selling me a product that never should have been installed in my basement. �But of course they made that my fault and Costco conveniently disappeared when it came to customer satisfaction. �Costco let Great Western Flooring off the hook and from their lack of action I can only conclude they don't care. �After all, I'm a single parent w/ a full time job who doesn't have the time to constantly be chasing down these two parties. �And is that really for me to do anyway? �Can't they just deliver what they were supposed to? �Is that too much to ask?
2 years ago Business Owner GWF & Costco assessed this job with and independent, third party inspection and determined that moisture issues were the cause of the flooring damages. GWF offered several times to come back for repairs, but noted that the moisture had to be remediated before any repairs or replacements would be successful. Unfortunately, we did not hear back from the customer on this and have not been given an opportunity to help get the project back to a satisfactory state. We appreciate the feedback on the project and issues thereafter. Improved processes have been put in place to educate our team and our customers on job site conditions and how they will impact an otherwise successful installation.
1.0
2 years ago I had to give them one star because Yelp would not allow me to give them zero stars. � It started off by poor response to my inquiry, took almost 3 weeks to touch base with them. �I decided to go with another reputable vendor from Angies List. � � �You might want to check Angies List before using this outfit
5.0
3 years ago Excellent! "My hardwood floors are beautiful! Great recommenations,service and follow up"
5.0
3 years ago Great Service I have been very pleased with Great Western Flooring. Service is excellent and the products they sell are FANTASTIC....premium quality.
5.0
3 years ago Good prices, great service! Great Western Flooring laid carpeting down for us in two rooms. It was easy working with them, and their prices were fair!
5.0
3 years ago We are very happy with the outcome of the project. Great Western Flooring did my entire floor which was mostly wood. They tore out the old pine floor and replaced it with cherry. It was very new and turned out nice. They also stained it with a nice color.
5.0
3 years ago Great Western Flooring is the best! �From the start the consultation and recommendations were spot on. �While construction is never fun, they made it as efficient and clean as possible. The end product is gorgeous and involved tearing out existing hardwood and reconstructing two layers of sub flooring and matching to another type of flooring. �It matches seamlessly and looks brand new.
5.0
3 years ago Kim Holt helped make our house beautiful. We've had our new floors for 3 years and we still get compliments on our hand scraped hardwood and our lush carpeting. I wouldn't recommend anyone or anywhere else for flooring!
5.0
3 years ago Great Western Flooring delivered on what they promised. I would definitely recommend Great Western Flooring's service. Recently, they did tile work in our bathroom, which included the floors and walls. In the past they installed wood flooring for us. The representatives were wonderful both…
5.0
3 years ago Professional, Efficient, Great Price! I hadn't been familiar with Great Western Flooring, but a friend of mine had used them through a special at Costco and I decided to follow suit. What a great choice I made! They replaced the flooring in my family room, with the guy coming…
5.0
3 years ago Completely satisfied. Everyone from Great Western Flooring was really friendly, professional, and hardworking. They did a marvelous job installing a new carpet for our bedrooms. The color was exactly what we wanted and everything was done really well. The…
5.0
3 years ago Outstanding, professional organization. I have utilized Great Western Flooring through the years for hardwood flooring, tile backsplash, and most recently, carpet selection and installation. They never disappoint you with their high levels of service, customer care, and…
5.0
3 years ago No problems. Great Western Flooring was great and I would recommend them to anyone. The sales people were nice and the installers were efficient. We had no problems with anyone. I usually don't like to hire people I don't know, but these guys were an…
5.0
3 years ago Very pleasant experience from start to finish. We had a very pleasant experience with Great Western Flooring from start to finish. When we went to their store we were allowed to bring home a number of samples to see how it would go with the rest of our house. The process of getting the…
5.0
3 years ago They went above and beyond. Great Western Flooring could not have done a better job on our floors. They were very efficient and left no mess at all. The service was expedient and all of the installers were cordial and a pleasure to work with. Our salesperson, Briana,…
5.0
3 years ago Flooring material and installation were satisfactory. It is not my practice to write reviews; I expect the job to be done properly, and if so, then I'm satisfied.
5.0
3 years ago You get what you pay for! Great Western Flooring did a backsplash tile installation for us in our kitchen. The service was expensive, but then again, the installer was fabulous and everything went well, so it was worth it. The saleswoman that helped me was…
5.0
3 years ago Professional and efficient service! I have hired Great Western Flooring to install carpet for us twice now. The first time they did a great job. Everything was professional, the price was right, and they did a fantastic and fast installation. I'd highly recommend them!
5.0
3 years ago Trustworthy and efficient. Great Western Flooring helped us install a new hardwood floor for our kitchen and hallways. The installers were really organized, diligent, and friendly. We're very pleased with the products that they used. They really applied their…
5.0
3 years ago Helped me create my style for home renovation I hired Great Western Flooring to help with my whole house renovation. They put in hardwood floors on the bottom of my home, and carpets in the upper levels. The sales representative, or point of contact, was fantastic. She was able to…
5.0
3 years ago Highly recommend We have used Great Western for three projects and were very pleased. After they refinished our terribly beat up kitchen floor, one neighbor thought we had installed a new floor. First rate!
5.0
3 years ago Top quality products in a beautiful showroom. LJ and Laura are great. I purchase from this business frequently and will continue to do so. Their warehouse is nearby which makes it great for quick pick ups.
last year Business Owner Thanks, Paul! We are thrilled that you are happy with our team & services. Come back and see us soon.
1.0
3 years ago The installers of Great Western Flooring damaged my 2-week old newly refinished wood floor with a deep 4-foot scratch and also dented a wooden door. GWF accepted the responsibility; but the damage was severe as the repair did not remove the scratch. GWF REFUSED to assist further as this is an inconvenience which is part of the remodeling process. Here is their verbatim: “At the end of the day, we always do our best to make the remodeling process as seamless and enjoyable as we can for our customers. However, in virtually all cases, they experience inconvenience that is sometimes preventable, but often times not. Either way, inconvenience is part of any remodeling job.” So do you want them in your home to do damage and walk away stating it’s just an inconvenience to be expected during remodeling?
5.0
3 years ago This customer did not leave a comment.
4.0
3 years ago Installation was a bit messy. I had a wonderful experience with Laurie at the St. Charles store. She could not have done more for me. I highly recommend her. The installation crew was not as careful as I expected. I have been contacted and met with a representative…
5.0
3 years ago Excellent, professional, great design Would highly recommend.
5.0
3 years ago Great job! We had ceramic tile done last year and the countertop and back splash this year. I was very pleased with everything they have done. The person I worked with was a huge help to me in making choices. Thanks, Tracy!
5.0
3 years ago Very nice experience The whole experience with Great Western Flooring was great. Everything from buying and picking up the tile until the job was finished was very nice. The guy was excellent and he left the place completely cleaned up.
5.0
3 years ago I've already recommended them! We had Great Western Flooring install a new tile back splash for us. There was a small issue that the installer had that unnecessarily prolonged the experience, but they were thorough in fixing it. Apart from that, the job went well.
5.0
3 years ago Really nice job I did two bathroom remodels and Katelyn Gallagher was my rep from Great Western Flooring who helped me select and design floor and wall tile. The people that laid the tile were fabulous and very clean. They did a really nice job.
5.0
3 years ago Timely, efficient and very professional Great Western Flooring has been excellent to deal with and their work ethic from start to finish really showed me that they care about finishing the job when they say they will, on time and properly. The outcome was great, I am very…
5.0
3 years ago Floor looks better than ever! Great Western Flooring put in an engineering floor. They had to take out my old floor due to flood damage. The work was really good. My floor looks beautiful! They were efficient and on time.
5.0
3 years ago Everything was beautiful Great Western Flooring did back splash and put hardwood flooring in our entire home. The workers were prompt, clean, and everything was meticulously done with no errors. I couldn't have asked for more and I recommend them to all my friends.
5.0
3 years ago Very easy to work with Great Western Flooring most recently did our kitchen backsplash. Their sales rep came out and brought samples and helped us pick the color and tile. I liked that they showed up when they said they would (that's already half the battle!)…
1.0
3 years ago Damaged my newly refinished wooden floor with a deep 4-foot scratch. The installers of Great Western Flooring damaged my 2-week old newly refinished wood floor with a deep 4-foot scratch and also dented a wooden door. GWF accepted the responsibility; but the damage was severe as the repair did not remove…
5.0
4 years ago The sales staff is incredibly informative and knowledgeable on their products. They do a great job of educating the customer!
5.0
4 years ago Outstanding Great Western Flooring really delivered us superb service. I was so impressed that they installed hardwood flooring for almost every room in my home in just one day. They did such a beautiful job too. It was for my kitchen, dining area,…
5.0
4 years ago Our new carpeting makes the basement! We recently remodeled our basement and we used Great Western Flooring. We bought our house already built and the builder recommended them for the ceramic in our kitchen and bath. When we decided to do the basement, we went down there and…
5.0
4 years ago Great Western Flooring came through for us again, with great service. We have used Great Western Flooring in the past with always helpful sales associates, great product selection and good installation. We decided to replace some carpet before Thanksgiving with only a four week window from our decision to…
5.0
4 years ago Pretty wonderful experience Great Western Flooring completely redid all of the hardwood flooring in our condo. They came out and showed us samples and were there the whole was through until we got everything rectified. They also did the two bathrooms' flooring and…
5.0
4 years ago Great service! Very pleased with our new carpeting! We would highly recommend Great Western Flooring. The service at the store was great and the installation was done when promised. We are very pleased with our new carpeting. It looks great!
5.0
4 years ago Excellent and outstanding service! I was very pleased with Great Western Flooring. I had dealt with them before when I wanted blinds for the windows in my front room. They did an excellent job and came in a timely fashion. Since I was pleased with the work they did, this…
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago Easy, hassle-free, and responsive Great Western Flooring has done multiple projects for our new house. They refinished floors before we moved in. Put in new carpet and also did an entire bathroom in tile and heated floors. Then we came back and they redid our floors in…
3.0
4 years ago This customer did not leave a comment.
5.0
4 years ago Great People :)
5.0
4 years ago Very good overall experience and i would use them again Great Western Flooring did the tilework, back splash in the kitchen, and carpeting for the entire home. The customer service was fine but we did have one issue with the installation of the custom tile in the fireplace that took a few…
4.0
4 years ago Good products and service. My history with Great Western Flooring as been okay. One exception was that I called the salesperson at least two weeks ago to see if someone would come out because I've got some grain that is splitting on the floor. She called back and…
1.0
4 years ago This customer did not leave a comment.
5.0
4 years ago On time. Quick service. Beautiful flooring! Our experience with Great Western Flooring was very nice. They put wood floors in the entire lower level of our home. My wife went to the store in Naperville, where they set a date for the installation. They said they would be here at…
5.0
4 years ago Great company overall. Great Western Flooring did my hardwood and all of the carpets in my bedrooms. I have a great amount of love for them! They have excellent customer service and workmanship.
5.0
4 years ago Very creative and accommodating people Great Western Flooring did three things for me. They did a custom backsplash, put carpeting in the lower part of my house, and they made a custom rug that's in the kitchen. Everything was done to perfect and didn't go over the price. The…
5.0
4 years ago They did a great job. We're well pleased! Our niece recommended Great Western Flooring when we wanted our carpeting removed to get to the floors underneath. We had seen and liked the floors that Great Western did for her, so we went ahead and gave them a call. The men who work…
5.0
4 years ago FANTASTIC. Did a lot of work and were very pleasant. Great Western Flooring put tile in our bathroom, engineered flooring in the upstairs area, carpeting going from the first level to the upstairs, and more carpeting from the main level to the basement. They also refinished the floor in our…
5.0
4 years ago Our floors look brand new. Great Western Flooring refinished the wood floors in our kitchen and dining room. It was fantastic quality at a reasonable price. One of our neighbors walked in to look at it and thought we'd put in entirely new flooring. That's how great…
4.0
4 years ago This customer did not leave a comment.
2.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
4.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
4.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
3.0
4 years ago This customer did not leave a comment.
5.0
6 years ago A business that has been around for 20+ years has no reviews? Do people not update their floors?! I recently had water damage in my condo and had to replace my floor. �This was my first major update to my home and I was very nervous about making such a big decision, that could affect many other aspects of my home. I worked with Lauren, and she helped me choose a floor within my budget and desired shades (I purchased Mohawk laminate flooring). Friendly service, delivery included with the purchase, and easy online payment options made this choice a great one. "Great" Western isn't just a clever name. I highly recommend them! They also have three locations.
1.0
6 years ago I absolutely would not encourage anyone to do business with Great Western Flooring! They are happy to make the sale, but when the tile arrives in a different color than the sample used to make the selection, they will not make it right. I have over $2000 of unusable tile that I can not have installed and GWF will not take it �back or exchange it. The sales person and store manager are inexperienced, unprofessional and have limited product knowledge. Please think twice before conducting business at any of their locations!
5.0
7 years ago Great Western = GREAT JOB! Great Western just replaced the carpeting in my entire upstairs and also refinished all of my hardwood in the first floor. I am SO happy with everything that they did. We made great selections in the store with the designers' help and the…

October 1 - November 11, 2017
24 Months Financing**