DISCOUNT CARPET WAREHOUSE, INC.
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
2 weeks ago
Our experiences have been very positive. We have had ceramic tile, slate, carpet and vinyl laminate put in and the products plus service from the installers has been great. In fact, we had to ask them to come back after two years to re-install our kitchen vinyl because we were remodeling the kitchen and took out two walls, as well as putting in new cabinets and island. We had ordered (based on Gary's estimate) two additional boxes of tiles and then when we saw how many areas needed "fixes", we were worried we did not have enough. No need to worry -- Randy pulled up the older tiles and put in new where needed and reused pieces when possible. All fixed and looks like new and saved a ton of $$.
My first business with Discount Carpet was to procure tile, grout, mortar etc. for our master bath project. I was doing all the work myself and we wanted to purchase through Virginia Tile again as was done for our kitchen project because we liked being able to visit their immensely stocked, well laid out showrooms and needed a retailer since VT doesn't sell direct. DC was very close by and I thought it would be good to support a local business. We mostly worked with Rick for this and it quickly became apparent that these were good folks to know. I got lots of good advice and help for my first tile job. (Our kitchen was done by the worst hacks [entirely unrelated to Discount Carpet] who ruined fresh painted walls and did a poor job overall with many tiles having come loose since. This was why I wanted to the do the bath myself.) When it came time to do the carpet in the master bedroom we knew we'd be hard pressed to do better than going back to Discount Carpet. Here we worked with both Gary and Rick. Once again we got lots of great advice to help make our selection and it was surprising how many samples are here. The showroom doesn't seem that big, but they make great use of the space to get you what need to decide. We went with Shaw brand carpet and had DC do the install. The installer was not fast, but he was very competent and took the time to do the job right. It was obvious he had pride in his work, much to our relief. We did have troubles with dye consistency from one edge of the roll to the other. Here's where Gary really stepped up to take care of us. It took 3 tries to get an invisible seam due to this dye problem from Shaw and I have no doubt Gary would have persisted further until we were satisfied somehow. It's unfortunate that this color was so difficult but we sure were glad to have Discount Carpet on our side of the battle. We've got lots of house to go in our renovation work and we'll keep going back to Discount Carpet in the future. It's hard to find businesses that care this much. That they have very good pricing too is just an added plus!
3 months ago
Great selection of carpet and tile. and the store was neat and clean in appearance. Went in to price out some tile. It would have been an easy sell for him. I wanted what my neighbor had. I had all the info on the tile. All he needed to do was take my money. BUT the salesman helping me was more involved in using his phone to text and help me out. WILL not go back !
Gary at Discount Carpet is a huge part of the property transformations I orchestrate for my Real Estate Clients. Fresh carpets, stylish wood floors and tremendous high quality ceramic work in kitchens and baths have reduced market times while raising profits for my sellers AND the worry-free affordable work that he does for my buyers allows them to purchase homes that need a little fixing up without fear.
2 years ago
Worked with Rick. �Patient, curtious, fast, and honest service. �The prices are competitive and everything is at hand to touch and see first hand.
2 years ago
We do a great deal of business with them and would never consider dealing with anyone else.
3 years ago
I had shopped around and was actually already contracted with a big retailer. �The big retailer was giving me a hard time on installation date and some other work. �I came here and noted a similar carpet and the price I was already paying and the price was closely matched, not exact, but close enough. �They installed super quick and it looks great. �Gave me instructions to properly care for the carpet right for the first 24 hours after install. �Don't call for prices, go in.
4 years ago
Came in on a Thursday, picked out a beautiful remnant, carpet was installed by noon the next day. I couldn't have asked for better service or selection. Wonderful professional installation in a difficult space. Give these guys a try!
4 years ago
Terrible customer service. Called to get prices and when I asked if that was the best deal because I got a quote for a lot less around the corner, the guy hung up on me. Wow.