JACK'S TILE & CARPET

4.8
|
44 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Jack's Tile & Carpet 11842 Canon Blvd Ste 300, Newport News, VA 23606-2556 757-873-6853 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.8
|
44 Reviews

Reviews


5.0
4 days ago Our new floors look amazing and the job was complete in a timely manner. Highly recommend Jacks tile and carpet. Oh and that Robert Hall is a pleasure to work with, will use him for all other flooring needs.
5 days ago Looking forward to my Backsplash in a couple weeks Robert Hall !!
5.0
last month Jack's installers were not only timely and professional they were highly skilled and worked well with each other. I am pleased with the outcome and we recommend Jack's to anyone.
5.0
3 months ago Great salesmanship and follow through, the Installers were very professional. Thanks guys!
5.0
4 months ago Their customer service is top notch. We worked with Robert Hall who was helpful and personable. They showed us many options explaining each one in detail and then making great recommendations for our needs. When it was time for installation some of our Shaw flooring got delivered damaged at no fault of Jack's Tile and Carpet. They got it reordered and installed before the estimated time. They also contacted Shaw flooring on our behalf to get us compensation for the delay because of the damaged flooring. The installation went smoothly and quickly. The installers were professional and friendly. The house looks great and if we ever need flooring again we will go through them. A good, solid family run business.
5.0
10 months ago From our salesperson, Kevan, to Cody, Dylan, Eric & John, the installers, to Jack (the owner) & Robert, this experience was absolutely awesome. We waited for two years for this installation and Kevan was patient, checking in to make sure where we, making us aware of any special deals to scheduling during my Spring Break, to the installers who were kind and helpful (not to mention, big Harrison Ford & Benedict Cumberbatch fans) who did fantastic work and patiently answered any questions, to Jack & Robert, when there were some minor issues, they took the time to come the house and go over them before they sent a workman to fix them. I cannot say enough postive things and no, they are not paying me. Great job, gentlemen!
1.0
last year This customer did not leave a comment.
5.0
last year Fabuloso "Jacks did a fabulous job. On time. Perfect measurements. Matched all the wood work. The leader on the job really knew his ""stuff""."
5.0
last year Excellent business! Our floors and carpet are beautiful! Jack and Robert Hall offer very reasonable prices and great customer service. Highly recommend Jack's Tile & Carpet.
5.0
last year Great service starting with the first hello followed by A very prompt installation. Absolutely amazing results. So happy! Highly recommended.
5.0
last year This was our second experience with Jack's Tile and Carpet. About 8 years ago, we had a major water leak in our bathroom in Newport News. Jack's staff totally dismantled the 30 year old bathroom, made repairs, and retiled our bathroom. The workmanship was wonderful and Jack was so helpful in helping me pick our tile. When a water disaster occurred in our basement in Williamsburg recently, Jack's was the only place we went to for our new carpet. The service is always outstanding. Our new pad and carpet was installed by two very polite young men. They did an outstanding job. I highly recommend Jack's Tile and Carpet.
5.0
last year Professional all the way "My husband and I could not be happier with the work Jack's Tile and Carpet did for us. Kevan guided us through the selection process by listening to our requirements and at the same time coming up with some creative suggestions that we have and will be putting to use with our living room flooring and later, with our kitchen tile. The crew installed our new floor in less than four hours; all the time they were courteous to our needs to be moving around the area. They cleaned not only as they worked but also at the end of the job. We have already received many positive comments on the new flooring from visitors. We plan to use Jack's for future kitchen flooring work and would not hesitate to recommend them to others."
5.0
last year We were very pleased with every aspect of working with Jack's Tile & Carpet. Our salesperson was very helpful from in the initial visit to our home to discuss options and measuring all the way through choosing the right flooring for us. The install team was also very friendly and courteous. They did a very nice job. We definitely plan to use Jack's Tile & Carpet again for any future flooring changes.
5.0
last year Excellent experience! We were very pleased with every aspect of working with Jack's Tile & Carpet. Our salesperson was very helpful from in the initial visit to our home to discuss options and measuring all the way through choosing the right flooring for us. The install team was also very friendly and courteous. They did a very nice job. We definitely plan to use Jack's Tile & Carpet again for any future flooring changes.
5.0
last year WONDERFUL TILE WORK I was having a new bathroom including the shower tiled and the work done by Jacks was amazing. They did an incredible job and everyone at the company was very professional and friendly to work with through this project.
5.0
last year From the first greeting in the shop to the installation, this is the very best carpet buying experience we've ever had. Thank you Krystal, Jack and the hard-working installers for great customer service and a job well done!
5.0
last year Highly satisfied customers in Williamsburg "We tried a number of dealers before we found Jack's, and will never look further for carpets in future. Polite, on time, good feedback, quality workmanship, attention to detail, no hassles"
5.0
2 years ago Our carpet was installed several months ago, the installation process was efficient, when the crew of 3 arrived on time, each crew member had a job, and worked as a team, completed the install in a minimum amount of time, and cleaned up afterwards.
5.0
2 years ago Jacks Tile did a complete bathroom remodel for me. Not only were they $5,000-$7,000 less than some of the larger remodel companies in the area, they completed the job in three and a half weeks- about half the amount of time I was told by others for my size of project. I knew their tile work would be top notch but they also have a network of subcontractors who completed the plumbing, electrical, painting, cabinetry, and shower glass who were all great. They kept the work area very clean and protected the rest of my house from dust and damage. I will be using their team again to complete another bathroom soon.
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago Great all-around experience! "I had a water leak that look out my entire first floor. I contacted Robert at Jacks and he helped me act immediately. Within a few days we had picked out a new product that met my needs and his crew was onsite working to get the project done before my house guests arrived a few days later. Prompt attention, excellent quality, great service."
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago Great from start to finish!!! "I purchased carpet from Jack's Tile and Carpet via Costco. From start to finish,I was pleased. First of all, the saleman was wonderful! He responded to my intial phone call immediately and came over a few days later to show samples of carpet etc. He was an expert on measuring for a huge job. So I placed the order, and the carpet arrived in the timeframe promised. The installers were extremely professional. We loved that they work for the company as salaried employees, so they were not subcontractors. I am extremly happy with the carpet and am so happy I went through Costco and Jack's Tile and Carpet to purchase Shaw carpet and padding."
5.0
2 years ago Great Service Your installer were on time and worked hard all day completing the carpet installation. They were considerate in answering our questions and we appreciate that they presented different options on the stair treds installation
5.0
2 years ago "Professional, courteous and efficient" "We recently replaced all of the carpeting in our 3600 sqft home. From the sales call to the installation, Jack's Tile & Carpet did an excellent job. The installation took two days. The installers took great care handling our furniture, working quickly but carefully. They were polite and left the job neat a tidy. We were very pleased and would recommend them to neighbors and friends."
5.0
2 years ago Great Experience The end product is gorgeous. Solid wood on the entire first floor with no transitions. The installer was beyond professional. Steve is a craftsman. He ensured everything was perfect. We were concerned that a long run of wood through 4 open concept rooms could easily look crooked if not done right. The floors look 100% square despite the house not being square. Took more time than estimated but we could not be happier with the results.
5.0
2 years ago Flooring 2015 "I got them from Costco. After my indecisions, they helped me pick out my carpet, luxury vinyl, and engineered flooring. Everyone from the showroom, to sales and installation were great. I am very pleased with all the products and the service was exceptional. I had an issue with the hardwood and it was resolved immediately. Planning on doing 2 more rooms in a few months. Would recommend them to a friend."
5.0
2 years ago Excellent customer service and quality installatio I am a contractor and have used Jack's for installation in my home and have subcontracted work to them for various jobs I have done for customers.
5.0
2 years ago "Excellent service, excellent product!" "Jack's did a great job installing hardwood floors, cork flooring, and hardwood stair treads with a runner in our home. There were a few hiccups along the way (what job doesn't have them?) and Jack's did their best to make everything turn out right. They were responsive, above board, and true to their word. And the outcome is gorgeous!"
5.0
2 years ago Super service "Very professional and skilled, completed floor and carpet install very expediently."
5.0
2 years ago Outstanding job! "�Jack�s Tile did a complete bathroom remodel for me. Not only were they $5,000-$7,000 less than some of the larger remodel companies in the area, they completed the job in three and a half weeks- about half the amount of time I was told by others for my size of project. I knew their tile work would be top notch but they also have a network of subcontractors who completed the plumbing, electrical, painting, cabinetry, and shower glass who were all great. They kept the work area very clean and protected the rest of my house from dust and damage. I will be using their team again to complete another bathroom soon."
5.0
2 years ago Outstanding installers "The installers were very qualified, respectable, and on time. David was the lead carpet installer and he was very professional, answered all my questions, and took care of the job to completion. Thank you Jack's Tile and Carpet!"
5.0
2 years ago Dependable "Our firm builds one of a kind custom homes, and Jacks Tile consistently delivers the high end service and installation our clients expect. JTAC is a very valuable member of our team."
5.0
2 years ago Great Service at a Fair Price "I had 4 estimates done. Robert from Jack's listened to our needs, and gave us a fair price. Our situation was a little special, and both Robert and the installers really worked with us. We had to replace carpet with wood due to an allergy in the family. The installers did all their cutting outside, and were extra careful about dust. And the floor was matched to existing floor unbelievably well. We are very happy!"
5.0
2 years ago Beyond our expectations !!! "We had all the carpet in our home removed and Jack's Tile and Carpet installed beautiful Shaw red oak through out the home. Our initial contact with manager Robert Hall was very positive. He provided all information regarding flooring options, pricing , and delivery. The actual delivery was amazing and the entire job was completed in 4 days including vinyl in the laundry area. We are so pleased with the results and we recommend Jack's Tile and Carpet 1000%."
5.0
2 years ago Great service! Outstanding selection and service with no up sell. Quote with installation made the whole process easy and the installation team was 100% professional. Will definitely use them again and highly recommend Jack's Tile & Carpet.
5.0
2 years ago Great Service "Did an awesome job, responsive, and no pressure. Very nice to work wirh."
5.0
2 years ago Excellent marketing and installation experience "Our carpet was installed several months ago, the installation process was efficient, when the crew of 3 arrived on time, each crew member had a job, and worked as a team, completed the install in a minimum amount of time, and cleaned up afterwards."
5.0
2 years ago I couldn't have asked for anything better! I love my new carpet. Jack's Tile and Carpet people are very professional from the staff in the showroom down to the installers! I would recommend them to anyone and have already told a few friends about them.
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago Jacks Tile has been doing our floor covering work for over 20 years. Both Jack and Robert's knowledge, professionalism and expertise is evident with each job they do, and each client of ours they meet. We build some of the most highly detailed homes in the area, and our clients have very high expectations. Its a pleasure to work with a firm that knows how to meet those expectations.
5.0
2 years ago The installers arrived on time. They were very professional and did an excellent job installing my new tile floor. They were very neat and tidy. I highly recommend Jacks Tile and Carpet for any of your flooring needs.
5.0
2 years ago Awesome job! We are very pleased and impressed in this companies ability to take care of our carpet needs. They showed up on time and were done in a timely manner installing carpet in our 3 Br's. We highly recommend them for all your floor needs.
5.0
3 years ago This customer did not leave a comment.
2.0
7 years ago This customer did not leave a comment.