FLOORING AMERICA

4.5
|
47 Reviews
Shaw believes in its people, products and mission. Purchasing flooring can be daunting, but we’re committed to making easier for you every step of the way. Shaw creates a better future – for our customers, our people, our company and our communities. This attention to detail and extreme focus can be found in our beautiful, innovative products.
Flooring America 10200 Hickman Ct Ste 300, Clive, IA 50325-5330 515-650-9298 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.5
|
47 Reviews

Reviews


5.0
last month This customer did not leave a comment.
5.0
3 months ago This customer did not leave a comment.
5.0
3 months ago Jaci was very helpful in finding the flooring that was right for us. She worked to ensure the installers could work around our schedule. The installation process went very smooth. And my floor looks great!!
5.0
3 months ago Jaci Wright was excellent to work with as she guided us through options. Her coordination of the installers was timely and fit our schedule well. Bob Davis installed our tile flooring. He is a craftsman and took extra care to make sure the job was done right. I would definitely recommend both Jaci and Bob and plan to use them again on future projects.
5.0
3 months ago This customer did not leave a comment.
5.0
3 months ago 22 Mar 2017 We had to replace all of the carpet in the family room and the bedroom in our home resulting from water damage. Our first contact at Flooring America was with Danny. He was very knowledgeable and patient with us as we went through the process of selecting carpeting for the two rooms. His years of experience was obvious as he provided valuable feedback regarding carpet quality and color that would complement the paint colors we selected for the two rooms while staying within the budget we had determined. The day before the carpet was scheduled to be installed, Danny called us to confirm the time and the names of the installers we were to expect. Mike and Steve arrived promptly at the designated time. Mike and Steve assessed the two rooms where the carpet was going to be installed and then carefully relocated the furniture in those rooms to another area so they could begin the installation. Both men were careful not to hit the walls in the stairwell when they brought the carpet, padding and equipment into the house. After a meticulous installation, they cleaned up the carpet scraps and moved all the furniture back to its proper location. We appreciate everything Danny, Mike and Steve did for our family regarding the selection and installation of our carpet.Greg and Debbie Kaz West Des Moines, IA
3 months ago Thanks so much for sharing your experience!
1.0
3 months ago The carpet we had installed is fine - I mean it's carpet. Who gets excited about that. The installation and service after the sale was terrible. First off, they charge for the full price up front. Then the installer shows up in a beat up truck looking like he's been living in the truck. My wife let him in because she saw our carpet hanging out the back of his truck. (Glad it wasn't raining that day). The installation looks fine but our walls, woodwork, and cabinet fronts may never be the same. At a minimum I need to repaint our newly finished walls and woodwork as well as replace the cabinet drawer pulls and closet door guides. Their customer service guy stopped by and said "send us the receipts for the new guides and pulls." Ok , fine, that will cost them all of about $50. To repaint the walls and woodwork will be closer to $600-$700. This for a carpet job that I paid $1400 for. Dang.
5.0
5 months ago This customer did not leave a comment.
5.0
7 months ago If your looking for great flooring with prices that match Floorong America is the place. After shopping around at several different flooring stores we stoped in to see what they had to offer. Megan was our sales person we visited with her about several options for our new house. After a short conversation with her we had our carpet and laminate floors picked out. She was helpful throughout the entire process we can not thank her enough ! We will definitely be back to visit Flooring America and Megan again soon.
5.0
7 months ago Andy was terrific is helping us identify what we wanted. He is a thorough professional and very personable too. Kept us informed throughout the process. We are so pleased with how the flooring has turned out. Nick and crew have made our house look beautiful. The furniture was put back in the original places and there was really no cleaning up we had to do.
5.0
7 months ago This customer did not leave a comment.
5.0
7 months ago I recently replaced some carpet in my home with hardwood flooring that I installed myself. I had two doorways that needed the carpet tucked at after the installation was complete. I called Andrea at Flooring America and she promptly scheduled an appointment to get it done for me. Aaron arrived and had the job done in no time and did a fantastic job! Would recommend to anyone and definitely use them again!
5.0
8 months ago Our carpet was replaced in our home and Danny assisted us and was right on with every process of it, there was never a delay he was right on with everything he said he would do. When it was installed, Mike and assistant were excellent, efficient and all that I expected in doing a beautiful install. I would definitely recommend Flooring America.
5.0
8 months ago I bought a new house, then realized the carpet in the master bedroom was not acceptable. Was referred to Flooring America by my long-time carpet cleaner (Green Cleaning Solutions). Picked out an in-stock piece, great price, they got it in before my move! Such a relief. Dave was my installer - professional, pleasant, very skilled, fast and tidy. Great experience!
5.0
10 months ago This customer did not leave a comment.
5.0
11 months ago We built a new house and Alison Gaskell was by far the best sub contractor we worked with! We have a beautiful finished product, Alison helped us pick out all of the flooring (tile, carpet, and wood): tile for the bathroom showers, and kitchen backsplash; quartz and marble countertops; and blinds! Not only was she pleasant and professional to work with, she kept the crews on schedule, enabling the finished time line to actually stay on track!! We have and would recommend Alison and Flooring America to anyone!
2.0
11 months ago Worst place we have ever dealt with, the man who laid our laminate floor did not do a good job, pop ups all over the place, he came back and tried to get the pop ups to lay flat, before he left he said the other pop ups would lay down in time, well it did not work, the store sent two men out they did ok except in a couple of other areas still floor would not lay down.... the woman that was our salesperson over estimated the Sq. Ft. by about 4 cases, we will never go back to flooring America!!
11 months ago Hi Eolo, We reviewed your installation from 2010. This was reviewed by the manufacturer and found to be an invalid claim. We’d happily offer a discount if you’d like to stop in and pick out new flooring. If you’d like to chat further, please call Chris Miller at 515.331.4613. Thanks!
5.0
12 months ago This customer did not leave a comment.
5.0
last year The Clive store provided a wonderful experience when purchasing and installing hardwood floors. Friendly, knowledgeable staff, and a great selection of products at good prices. Don't waste your time anywhere else!
last year Thank you Shelly!
5.0
last year Our Floors Direct sales rep was great to work with! He is very knowledgeable about flooring products and installation. Everybody went the extra mile to ensure we received quality products and workmanship. They worked around our schedule and displayed honesty and integrity in their dealings with us.  We believe we received quality products and installation and are very happy with the laminate flooring, carpet and vinyl we had installed. The installers were top-notch, and also displayed integrity in dealing with us.  They did a great job cleaning up after the installation was completed.  We were very happy with the whole experience and plan to work with this store and sales rep again on future projects. We have already recommended this store to friends and highly recommend the store to anyone needing flooring.
5.0
last year Had a great experience from the start. The salesperson was very knowledgeable and patient with my selection process :). Once I was sure I had picked out the perfect hardwood floor and fireplace stone, we pulled the trigger. Setting up installation was a breeze and the installer was super nice and very accommodating. He even arranged to work over the weekend to keep my project on schedule when we had gotten behind due to a drywall delay. It's always a pleasure doing business with Flooring America, and I love my new floor and stone!!!
1.0
last year Went in to store to get some ideas for hardwood for our home. Looked at solid hardwood, engineered, and laminate and felt the sales lady was quite rude. Didn't feel she listened to our needs. When I was talking with her on differences between laminate and engineered felt I received a lecture. Ended up not truly understanding what we were looking for. We did not receive the solution we needed. Not interested in working with them.
5.0
last year Great experience at Flooring America! The customer service from the owner was top notch and installation was wonderful and very well done! If you are in the market for a nice quality carpet that is VERY stain resistant, I would highly recommend the Tigressa carpet. After only having our carpet 6 months, my daughter spilled red nail polish on it and we didn't find the polish until it was dry. I was very nervous we would never get it out and our new carpet would be ruined. However, within 5 minutes of dabbing with remover the polish was gone! It came up very easily with no evidence of ever being there! I am beyond pleased with the look, quality, and stain resistance of this carpet.
5.0
last year Flooring America had far better customer service than the competitor flooring companies and loved that we were greeted immediately upon walking in the store. The (staffed) Interior Designer narrowed down our selection and we had a representative taking on-site measurements the very next day. We purchased approximately 1500 Sq ft of carpet, 800 Sq ft of hardwoods and 500 of tile, all of which were also installed by FA. Not only did someone from the store call the day before to confirm installation, but the contractor was actually early when he showed up. The quality of our amazing floors almost surpassed the overall, excellent experience we had. If only the rest of our remodel had been this seamless?! Highly recommended and would give more than 5 stars, if possible.
last year Thank you, Kim!
5.0
last year These guys are great. Helped with a carpet repair issue fast and affordable. Nice clean store with lots of selection! Great staff!
5.0
last year This customer did not leave a comment.
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago Flooring America did an exceptional job with quality of products and customer service in our recent remodel. Having to pick out flooring for several rooms & a backsplash could have been a nightmare. But Shane & the other staff made it an enjoyable & easy experience. Better yet we love how everything came together. I highly recommend them!!
2.0
2 years ago Thought I would get better service from a smaller store. I was sadly mistaken. Salesman didn't care that my simple special order was not done correctly and took weeks to be re-done. We'll be carpeting four rooms soon, but I won't use these guys. I'll go to the big "blue" box store rather than set foot here again. Much better customer service over there. If you can't handle a $300 order properly, there's no way I'll use you for a $3,000 project!
5.0
2 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Flooring America was nothing but the best in regard's to customer service, having wide a variety of quality products, knowledge about their products, and installation. It was so nice to walk in the door and have employees who were friendly and ready to help with smiles on their faces. I have no doubt anyone would be happy with Flooring America's products and services.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Absolutely the best in Iowa!!!
5.0
3 years ago Excellent Customer Service. I have bought carpet, hardwoods and tile from Flooring America at both the Clive and Ankeny locations. I would recommend them to anyone looking for new floors!
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
1.0
3 years ago Poor Customer Service. Poor Accountability. Have no understanding that the customer is paying money to hire them to perform a service. Do not shop at Floors Direct either, same owner. Save yourself the headache.
3 years ago Laura- I am very sorry that you had an unpleasant experience with our company. We try very hard to exceed all our customers expectations. That being said, Chris, our customer service manager talked to your husband and it is our understanding that he went above and beyond to resolve your situation. If this is not the case, please call Chris at 515-577-9300 at your earliest convenience. Thank you for your comments!
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
4.0
4 years ago This customer did not leave a comment.
4.0
4 years ago Just got carpeting for entire house... they were quick, timely and did a quality job.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago They had tile installed, on time and did great job
1.0
6 years ago Owner is a poor business man. Don't do business with them poor customer service.