Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Serena was so great she took care of me and my family will be sending people here
3 weeks ago
Over 10 years ago Carpet King (then on San Bernardino Rd, Covina) installed flooring in four rooms of my home. �To this day I am very happy with it and with only 2 adults it shows no wear. Last week discovered my recessed refrigerator leaking which damaged the flooring directly under it. � �I found online that Armstrong still carried the style & color of my like new flooring. � On 8/27/17 I went to the Valley Blvd, La Puente location to order the minimum amount I could so that my contractor could repair the damaged flooring. �I was first helped by a young man at the counter who showed no interest or willingness to help and made 3 phone calls to someone upstairs to find 3 different ways to say they "wouldn't do that". � I persisted, telling them I needed to order their �"minimum" amount of flooring possible for my small repair which I knew would be more product than I needed, but this is a business, and there would be delivery fees - I understand. �He asked the person upstairs to come down and help me. �"Mary" repeated they would not do that - I could replace the entire 4 rooms. �When I reiterated the flooring was in perfect condition and I only wanted to repair under the recessed refrigerator area, she relented and said she would contact Armstrong the next day and call me with a price. �She took a picture of my ORIGINAL contract with the product info, my name and contact phone number. �It was obvious to me I would not hear my phone ring but in all fairness I waited to post a review giving them the benefit of a doubt. �It has been 3 business days and to no surprise I have not heard from Carpet King. � I feel it is misleading to give them one "STAR" as it indicates some level of service which I did not receive. �Yes, they have the product, beautifully displayed, �but not the service to back it up if indicated by the two individuals I met. �I went straight to Home Depot and was met by a most helpful lady who helped me with a solution to my problem and find the closest match possible which will be just fine.
4 months ago
5 months ago
This place is incredible They have huge warehouse and a lots of carpet for sale.I was referral here from my friend,there sales person was very kind and helpful,they helped me find the carpet that i really like and the carpet quality was fantastic,they also gave me a good price,i will definitely come this store again!!
11 months ago
We were referred to Diana from a friend and she was great to work with. Helped us find the right carpet to meet our needs, worked around our schedule to plan for measuring and installing the carpet and the installation guys were excellent. They went above and beyond to fix the squeaky spots in our floor and stayed late into the evening to get the large job done in one day. Will definitely use Carpet King when we need new carpets in the future!
Friendly and knowledgeable staff, great deals on everything.
3 years ago
This place is shady. My mom went to go pick out carpets here and finagled $200 from her for an estimate. After they showed her selections (these are all warehouse available carpets) and she didn't like any of their options, she asked for the money back as she didn't like any of the colors (only white and beige). They then refused to give her back her estimate money, saying that it would disrupt their order from their own warehouse! The manager then told her that he would give her the money back if she recommended new business to them. Thinking about going to the BBB and possibly small claims court. AVOID AT ALL COSTS.
5 years ago
We got some carpets on sale, looks similar to what we had in our old house. The guy we work with was great, until they got paid, and the carpet looks beautiful until all carpet is installed. Later on, we found out that just having water…
6 years ago
Avoid Carpet King!
Carpet King should install/sell carpets ONLY. The sales rep Sam tried to sell us hardwood floor and lied to us about the floor is real solid wood and it turns out to be laminate wood. They also is completely inexperienced in installing…
9 years ago
really cheap carpet!
my experience with Carpet King has been one of the best companies I ever worked with.\r I decided to buy carpets for my new home. I found their Ad on the newspaper and I just walked in.\r One really nice saleperson named Bill Zhao walked…
10 years ago
Poor Service- Carpet King
I recently had Carpet King to installed carpet in my home. The sales Allen told me it would be finished in one day. The total price is $1,600, he wanted me to pay $1,280 and the $320 pay after the job was done. I was so stupid and I…