CARPET COUNTRY INC.

4.5
|
27 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Carpet Country Flooring and Design Center 9331 Darrow Rd, Twinsburg, OH 44087-1825 330-425-9131 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.5
|
27 Reviews

Reviews


5.0
last week Extremely helpful with explaining the carpet selection they have. Let me check out samples and carried them to my car.
5.0
2 weeks ago Sold. we went to the other family flooring place and were ready to buy but no one called us back to check in. i guess they didnt want our business....went to carpet country and they followed up twice after we stopped in. service is all we ask and they did it. just gave our $8k deposit today.
1.0
3 weeks ago Wow - I guess they just didn’t want my business. We made a special trip to look at hardwood floor because they carried both brands we were looking for and we could made to feel more not unwelcome in the showroom. After they showed us where the flooring was we were left on our own the entire time. We had to ask for help. We explained what we were looking for and the one man spent about 2 minutes talking telling us about floor types. After we picked out a few different samples we asked for pricing and from his desk he yelled over a few prices. Never asked if we wanted samples, never asked if we needed anything else. We gathered our kids (who sat quietly on the floor playing the entire time) and walked out. Not a thank you from them. Not a have a nice day. Nothing. I’m not sure if it was because of the timing or the fact we said we only wanted material and not installation but worst customer experience ever! And here I was about to purchase 2,000 sq. ft of hardwood for my first floor and come back next year for more flooring for my basement next year. I like to shops local but this place will NEVER see my business.
5.0
3 months ago Pleasantly surprised by the staff. Their friendly and knowledgeable attitude made us feel at ease. There was no rush or pressure in their approach. All they seemed to care about is if we had what we needed and if we were happy with it.
5.0
3 months ago Good selection of flooring and friendly / knowledgeable service. Have worked with them for years.
5.0
3 months ago We would like to share our experience with the service from Carpet Country. When we visited the store, the sales guy was very helpful and provide us with the quote very quickly. Placing the order was painless and the delivery was on time. Unfortunately, the tile we got had too much of the pattern variation from the showroom and we were not happy with it. Mike (the owner) was very understanding of our issue and immediately solved it by accepting the tile back. The next morning delivery guys came to pick tile up, they were very friendly and helpful. I don’t remember last time I had this type of the service.
0.0
3 months ago We would like to share our experience with the service from Carpet Country. When we visited the store, the sales guy was very helpful and provide us with the quote very quickly. Placing the order was painless and the delivery was on time. Unfortunately, the tile we got had too much of the pattern variation from the showroom and we were not happy with it. Mike (the owner) was very understanding of our issue and immediately solved it by accepting the tile back. The next morning delivery guys came to pick tile up, they were very friendly and helpful. I don’t remember last time I had this type of the service.
4.0
5 months ago Ron Codner and the installers do great work. Carpet and flooring is expensive no matter where you go, but they helped us make good choices. Final product was very appealing.
5.0
5 months ago Awesome people and experience+ very funny installer.
5.0
6 months ago I was impressed on how knowledgeable they are about the different challenges you may encounter when remodeling.
5.0
7 months ago This customer did not leave a comment.
2.0
8 months ago Used Carpet Country twice before and was happy. Third time, had issues, not happy. Won't be going back. �
8 months ago I understand a Service was scheduled and the installer didn’t make it.We stand behind what we do and it is rescheduled,sorry for any inconvenience this may have caused.
8 months ago Understand things happen, just wasn't a good experience this time around. Today was my topper. Thank you for responding.
2.0
11 months ago Nice selection, but I took the day off work to get errands done and planned my whole day around a carpet measure midday. When he was 20 minutes late, I called to see what was going on and they said he was working with another customer, apparently who he thought was more important than me. He would have been at my house well over an hour late without even letting me know.
5.0
last year This customer did not leave a comment.
5.0
last year Friendly staff and knowledgeable. Great choices and prices.
5.0
3 years ago Carpet Country provided excellent service to me. They provided a fair estimate and install within a very tight deadline. The installers were very professional...
5.0
3 years ago They installed new vinyl tile in my kitchen and laundry and they did a great job. They also installed new carpet in my family room, living room, dining room, hall and stairs. All the rooms are wonderful. The entire staff from Steve my salesmen to the installers were very nice and extremely helpful. The installers were very neat and made sure things were cleaned up prior to leaving. I would definitely recommend them!
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago Carpet Country was great they installed laminate wood flooring and carpeting throughout the rest of our home. They were reasonable in price, great product line, reliable and on time.
5.0
4 years ago Very good service, great selection, and competitive prices. We have used this store for over 20 years and have been very satisfied.
5.0
4 years ago Best customer service! Love love my carpet I got at carpet country!!
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago They just installed my carpet today and it looks wonderful. So easy to work with such a fine staff.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago Carpet Country Flooring and Design Center has the best selection of flooring in Northeast Ohio. Their showroom is spacious and beautiful. Their sales staff is knowledgeable, helpful and kind. The owner, Mike Kovach, wants his customers experience to be positive and he goes out of his way to ensure that it is. I definitely recommend them to any and all who are looking to update their living space....you'll be glad you did!
4.0
4 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.