B&B MILL SALES
Hardwood, Tile, Stone, Laminate, Carpet & Granite/Quartz
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
2 weeks ago
I do not recommend B & B Sales if you are interested in customer service, especially if you have an issue AFTER you've made your purchase. They're very attentive while making the sale, but Bill & staff would not assist us AFTER our flooring was purchased and installed & wouldn't even return our phone calls! Additionally, he's either oblivious to how his installers work or misrepresented how they work when he told us 1) there was no need to remove all the furniture in each room in preparation for the install because the installers "push the furniture from one end of each room to the other"; 2) they would take 2 days to complete the install and 3) he would come by to check on their work/status. All of these statements proved false. The installers were NOT happy we hadn't cleared out our furniture even though we explained we were told that wasn't necessary. They planned on finishing the job in 1 day, so we were unable to settle back in our house until after 10 p.m. when they finally cleared out. We love our floor, but we could have purchased it elsewhere with a customer-focused business open to negotiation and with professional, competent and conscientious staff.
We just purchased carpet from B&B for the second time and had another wonderful experience! Jody, who helped us in the showroom and coordinated everything, and Carlos, our installer, were so helpful and genuinely nice! We will definitely recommend B&B to all!
We just had B &B install new laminate wood floors in our home as well as tile the hearth in front of two of our fireplaces. Our total experience with B&B was great, more than we expected. When we first walked into their showroom, Nicole helped us. We really had no idea what we wanted and wanted to know about the newest products. Nicole was very helpful, she listened to our comments and made recommendations based on what she thought we would like. They were quick to schedule the installation and all their workers are employed by B &B. Bill came out to our home to measure and was here the day the demolition of the old floor began to answer any questions as well as when the install crew began the installation. The workers are top notch, professional, friendly, and did an awesome job. I could go on and on about how helpful everyone at B & B was. It is great to know there are businesses out there that carry quality products and care about their customers. I highly recommend this place.
I called to have a piece of carpet in my hall repaired since my dog chewed the edge off. The lady who answered was very very helpful and was the first person to take the time and say they could fix it- I called about 5 places in the area. We scheduled time for an installer to come out within a day...he did a fantastic job, you can't tell that there was ever a problem. Great work and great customer service. Thank you!
2 years ago
My wife and I were referred her by a friend who was doing our kitchen countertops. Their show room is impressive and their customer service was top notch. They helped us design and match an awesome glass back splash with a beautiful Quartz countertop. We used their installers for the glass backsplash and it turned out great. We had one minor hiccup with the border but B&B Mill Sales made sure the job turned out just like how we imagined it at our initial meeting. I highly recommend them.
2 years ago
This place was so awesome when I called. I had to call regarding a floor one of my workers damaged during a delivery and usually when I call a place.. they immediately want to rip the floor out and get the most money out of you. But I spoke with Jody and she was very understanding to the situation and gave me the most affordable option while still maintaining a good service level for my customer. It was so nice to speak to a company that I felt I could trust. I don't know if they will do the job for us, but I do know I will be calling them first the next time I have a situation like this.
3 years ago
I own many rental properties. I was early to an appointment and walked into this "showroom." The salesman came over after 15 minutes. He never gave his name. No items had prices posted. I asked where the pre-gab granite was. He told me only he could take me to a yard where they were on display. There were no samples there. I then asked about the price of travertine displayed. I asked to start with the least expensive first. The "gentlemen" told me to go to Home Depot for $1.99 a piece. I politely informed him that they are not that price. I have many contractors and am always looking for new supply places. I let him know that I would pass the word about how rude this place is to customers. They are snotty and condescending. I didn't ask him to call me Dr. You never know who you are speaking with so The Golden Rule should always be implemented. Stay away from this place! They are rude. No prices are shown and I would bet they don't know what they are doing. There is no reason to be rude to a customer-especially before 8 in the morning!
4 years ago
An amazing selection on their showroom floor and great friendly service from Jodi made it a great experience to shop and purchase from here. I first walked in with my parents a couple months ago and we helped ourselves to look at some tile while the staff was helping other customers. Jodi walked to us after she was done and answered all of our questions. We chose out some tile we liked and she gave is a quote. A month later (after delays in my home remodel) I can back to make some final purchase decisions and she remembered me! I went back and forth between tiles with a couple more visits before putting in the order. Never any pressure to purchase. Always super helpful. The way customer service should be done :-)
4 years ago
4 years ago
We were aware of the situation, and asked you to file a police report so that we could take the necessary legal action (statements and finger prints). Please contact us again if these are the steps you are willing to take so we can resolve this. Thank you.
5 years ago
B&B Mill Sales is amazing. Jodi so nice and helpful. When we came in, I had some ideas about how I wanted to re-do my bathrooms and she was great about giving creative advice and ideas. Jodi was very patient with me and spent as much time with me as I needed. The result is that I ended up with a gorgeous bathroom. Their crews are on-time, keep things clean and do great work. Although there was a small issue, she sent someone to fix it without any complaints or argument. I would definitely recommend them to anyone!
5 years ago
Needed to replace the carpet in our condo. B & B Mill Sales has quality products and awesome customer service. I would recommend and use them again. Thank you Jody, Bill and team!
5 years ago
We had hardwood floors installed in our living room. This company was fair and patient during the selection process. Their salespeople knew their product and were very open our taking samples home prior to picking our floor. The installers were prompt and efficient. They did a great job! We will be using them to do other rooms.
6 years ago
Thank you for connecting on MC! We wish B & B Mill Sales/Old Mill Design Center the best of success! Scentsy makes perfect gifts and last minute stocking stuffers. Best wishes and Happy Holidays! www.classyscents.com
6 years ago
Thanks for the connection on Merchant Circle. Here's wishing B & B Mill Sales continued success in your business venture. Giving 5 stars and other "compliments" to your great MC site for your kindness. If you should need skin care services, Reiki or Reflexology service please give Tamara's a call.
6 years ago
Thanks for the connection on Merchant Circle. Here's wishing B & B Mill Sales/Old Mill Design Center continued success in your business venture. Giving 5 stars and other "compliments" to your great MC site for your kindness. If you should need an accountant, part time CFO, part time controller, or just have accounting and bookkeeping questions, please give us a call. Thanks, Jesse www.AccountingForProfits.Net
6 years ago
Centrally located in Orange County, B&B Mills is accessible to all of OC residents and worth the commute from LA, Riverside and San Diego counties. B&B helped me to redesign both my condo and later my home. Their work is impeccable and the attention to detail is second to none. On short notice, Bill came out to my house and measured during the home inspection and was able to have the entire house ready for move-in within a week of closing escrow. It is this dedication to their clients that puts B&B among the upper echelon of home design retailers.