RIEMER FLOORS INC

4.2
|
76 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Riemer Floors 1865 S Telegraph Rd, Bloomfield Hills, MI 48302-0163 248-335-3500 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.2
|
76 Reviews

Reviews


5.0
2 weeks ago This customer did not leave a comment.
1.0
last month WARNING: Terrible place to shop for carpet. Salesman was very rude and unprofessional. When I told the store manager/owner my complaints, he told me to go somewhere else. He did not even validate my concerns or issues....just sent on my way. RUDE. STAY AWAY. ***complaints had nothing to do with asbestos testing. Obviously not listening. 🤦🏻‍♀️
3 weeks ago Business Owner Dear S.C., I apologize that even after our discussion on July 20th that we were unable to come to mutually agreeable conditions for performing flooring renovations in your home. Due to the type of tile and year your home is built it may contain asbestos - asbestos was widely used in the flooring industry as an adhesive through the 1980s. It is Riemer Floors policy that all tile from the asbestos era is tested and any detected asbestos be professionally remediated prior to our crews commencing work. On July 20th my sales team sent you a Work Order to sign to test a tile sample for asbestos and explained Riemer Floors requirement. You responded that the floor was already tested during the home inspection and would not be signing our Work Order. We requested you provide the lab results from the home inspection and have not received them. Unfortunately, until we have asbestos results we cannot move forward. Again, I apologize if you consider our stance rude it is meant strictly for your safety and our teams safety. If you come to the conclusion that you would like your floor tested for asbestos and agree to remediate any discovered asbestos, we would be happy to move forward with you through floor renovations. Sincerely, Paul Riemer
5.0
4 months ago Good experience from start to end. Would highly recommend!
5.0
5 months ago Was dealing with Paul he really cares about his business !
5.0
5 months ago This customer did not leave a comment.
5.0
7 months ago I had carpet installed this week from Riemer Floors.. I am very very pleased.. I have many stays & landings.. The carpet I chose had a difficult pattern to match.. The installers, Mario & Brad did a perfect job.. Dave Gola was my salesperson & did my measuring.. They were professional & great with moving my furniture & cleaning up.. I would recommend Riemer!!
5.0
7 months ago We have a relatively new hardwood floor in our new house, and needed warranty service due to some squeaks that popped up and a plank that needed to be replaced. �Riemer sent Maik Trendel, and he did an amazing job. He took his time, got rid of each and every squeak. �Some of the planks were not as bad and I did not care about, but he spent more time than needed just to get them up to his own standard. �If you are a perfectionist or have had bad luck with any of the other techs, ask for "Maik" and I think you will be impressed.
3.0
7 months ago Trying to figure out how to delete my review.
5.0
8 months ago Phenomenal service and quality from beginning to end! Riemer Floors installed new Alterna Luxury Vinyl Tile in our kitchen and cut a custom Karastan rug for our bedroom. My wife and I were more than happy with the outcome. Our kitchen looks amazing and the rug in bedroom matches perfectly!!!
5.0
9 months ago We have used Riemer Flooring several times for our home(s) and our parents have as well. �Always professional and very accommodating. � � This is one part of home remodeling that I know I don't have to sweat, as Riemer never disappoints! � �They are not pushy either. �Their workmanship is top notch and I've never had any issue that needed attention. � Thank you Riemer Flooring!
5.0
9 months ago 5
9 months ago Business Owner Our salesperson was a seasoned professional who guided us on the right choices for our stairway and bedroom. The installers were amazing. Took total care and cleaned up thoroughly after the job was done. We were completely satisfied.
5.0
9 months ago Most of my house was carpeted by Riemer Floors and was just completed tody. Everyone at Riemer was great to work with, from Kirk Bearse, our salesperson to Ken Stark and Jake Lawson, our installers. A truly very professional and helpful team all around, we could be happier with our new carpet. Thanks so much, I will recommend you to everyone!!
5.0
11 months ago good selection of product. Able to look at different styles and price.
5.0
11 months ago We were really impressed with the installation. Time will tell with how well the carpets hold up..Patrick has now carpeted our house twice. He was a great help.
11 months ago Business Owner "
Thank you for choosing Riemer Floors! We are glad to hear our installation impressed you.
"
5.0
11 months ago "We have used Reimer for the past 26 years in our home and have been 100% pleased with their service and installation every time. When my Mom recently needed carpeting up in Bay City, we still came to Reimer. Wouldn't go anywhere else!!"
11 months ago Business Owner "
Thank you for continuing to choose Riemer Floors! We are pleased to hear about your satisfaction with the service and installation. Enjoy your new carpet!
"
5.0
last year "Riemers did a great job installing both a new hard wood floor in our living room, but a wool berber carpet in our family room, office, stairs and hallway. Great quality products and installation and service from the sales and office staff."
last year Business Owner "
We appreciate your feedback on your experience; there is nothing like a happy customer! We are so pleased you were satisfied with your service from start to finish!
"
5.0
last year From start to finish, working with Riemer floors on my recently purchased home remodel project has been a pleasure. �Our sales person (Connie) is very professional and offers excellent suggestions and options on flooring. �She starts the project and ends the project at your side. �Her follow-up and follow through are top notch. �The installers were prompt, courteous, and professional. �Brad was polite and accommodating. �He and Mario worked diligently and with precision throughout the entire day to complete my project. �I look forward to working with the entire team again soon.
5.0
last year "My Wife and I have now used Riemer floors multiple times. They helped us with carpet in our original home. When we moved to a newer home 4 years ago they did a great job matching and extending the hardwood floors to connect the kitchen to the front foyer (previous owners had carpet). They also provided new carpet to a few high traffic areas. It still looks new 4 years later! Just this month we went back to get a backsplash installed in our kitchen after upgrading to granite countertops. The service was excellent with Dave leading our design efforts. He came to the house, helped us pick out a design (Tavertine tile in Baja Cream color) and had the crew out shortly after. The crew was friendly and did a wonderful job installing it. We couldn't be happier!! Thank you Dave and the Riemer Floors Team!! Jon and Alexis."
5.0
last year Mark Wiacek was very patient while I kept changing my mind and helpful in finding what it was that I was actually looking for. Ending up with Shaggerific and Love the carpeting. The installation team as well worked very hard in bringing it up 3 flights and was great in laying it down.
4.0
last year The floor is very nice. The prep work was fast and the installation was done in 2 days. The installer was very professional and friendly.
5.0
last year This customer did not leave a comment.
5.0
last year Stop shopping and go to Riemer Floors for your flooring needs. I recently purchased new LVP floors and they are amazing. Aside from the product my experience with this retailer is second to none. From the professional sales staff to the owner and most importantly the quality installation tech they sent to my home. I was very easy for me to see why they have been doing business for 70 years. Thanks Paul Riemer!
5.0
last year I have used Reimer Floors for over 20 years in 9 different homes. They have done dozens of different installs at these locations. I have never had a single problem. They do quality work and stand behind their products. Their sales staff is knowledgable and trustworthy. Carl is my salesman who is wonderful to work with. The front desk staff is easy and friendly, the installation crews are great and scheduling is easy.
5.0
last year We had such a great experience with this company! Carl was fantastic! He came to our house after a phone consultation with several samples matching the paint and thickness that we discussed. He provided us a quote the same day, came out and measured everything, and had us come into the store to discuss alternatives to the carpet he picked; we ended up going with his selection anyways. We will be giving Carl a call when we decide to finish our basement.
last year Business Owner Happy to hear you love your new carpet! We look forward to helping you finish your basement!
1.0
last year Rude sales staff. �I visited Reimers to look at potential wood flooring for my family room and kitchen. Sales person was very rude and condescending. Wanted to know the square footage of my house. I told him that I needed wood floors just for the kitchen and the family room. He demanded to know what area I lived in and the total square footage of our house. It was an unnecessary question besides the fact that he left me in the showroom in order to talk to another sales associate in the front of the store for 15 minutes. I finally left when I realize the customer service was lousy. �Go to Telesco Floors. They are wonderful to work with and have a much better selection.
last year Business Owner Dear Linda, I sincerely apolgoize that you felt our sales associate was rude. I never want a customer to leave our showroom feeling disastisified or unhappy. Myself or one of my brothers (Dennis and Keith) are always at the store, I wish you would have asked for one of us at the time so we could address your concerns immediately. While assisting customers with their home remodeling project it is useful to know the square footage as well as location to ensure we are guiding you towards products that will be compatible with your home and project. Homes have different construction types based on location which would impact the flooring product and installation process. For example, homes on a lake are often on concrete slabs due to the water table, where as other homes may be suspended with a basement below; both impact the products that would be most suitable for your space. We often ask customers the total square footage to estimate the area being remodeled. For example, a 3,000 square foot colonial would have about 1,500 square feet per floor and a kitchen would be about 30% of that or 450 square feet. I apologize that you were put-off by the questions, but I assure you the salesperson had the best interest of a successful remodel in mind. I also understand your salesperson may have stepped away, and I do acknoweledge that the communication with you could have been better. I believe the other salesmen you are referring to him conversing with was our hard surface Operations Manager. There was a matter occuring at a job-site and our Operations Manager needed the input from the salesperson to make sure the job went smoothly. I have reiterated the importance of open communication with the entire sales staff when stepping away from a customer. Again, I am deeply upset that you left our showroom disastisfied and that we were not provided the opportunity to make it right. I hope you have a successful remodel and consider us in the future. Sincerely, Paul Riemer
5.0
last year I have used Riemer Floors for the past 20 years in 9 different homes. They have done dozens of different installs at these locations. �I have never had a single problem. They do quality work and stand behind their products. Their sales staff is knowledgable and trust worthy. �Karl my salesman is wonderful to work with and I highly recommend him. The rest of the team from installers to the front desk staff are all friendly and helpful.
5.0
last year From the onset of the showroom experience to the installation of the carpet in my home (entire second floor and stairs) Riemer Floors exceeded my expectations. �The salesman including the owner helped my wife and I select the perfect carpeting for our home. �Riemer was also flexible when I had to change my install date several times due to a stair project in my home. �Lastly the installers were fantastic. �Not one scratch, dent, scuff, etc. to walls or molding. �The carpet install on the newly constructed stairs is amazing. �The look and feel of the new carpeting is wonderful and transformed the look of our home. �I look for companies with superior customer service and Riemer has it. �I have used them in the past on 2-3 other occasions and each time it has been a great experience. �I will be back for future flooring needs. �Thank you to the entire Riemer staff. Kevin - Shelby Township, MI
last year Business Owner Thank you for your continued patronage at Riemer Floors! So happy to hear your most recent home remodel went so well. Enjoy your new plush carpet!
1.0
last year This customer did not leave a comment.
5.0
last year Everyone at Reimer Floors were very professional. I would definitely recommend them to my family and friends.
1.0
last year "This is the only Armstrong Elite Dealer in Michigan, and we were misled into believing that with this ranking the company would do a quality installation of less than 100 square feet of luxury vinyl planking. Due to extremely poor management, the company managed to extend a day and half of work over a six day period, during which we had no fully functioning kitchen. In the process they did $280 worth of wallpaper damage. Armstrong's ""Elite"" rating is obviously no indication of the quality of work the company does, and is presumably only an indication of a high dollar sales amount."
4.0
last year Professional and courteous salesman. Installation team did an awesome job. Only negative was a slight delay in the installation date
last year Business Owner Hi Glenn, Thanks for the review and for posting pictures of your new carpet. I'm glad you had a great experience with us and I'm sorry for the delay in your installation date. Thank you for your support, it's customers like you that have kept us in business all these years. We look forward to serving you in the future. Sincerely, Paul Riemer, VP
4.0
last year Salesman was very professional and installers were awesome. The only reason I didn't give them a 5 star rating was due to the installation getting pushed back a little bit but it was only a couple of days. I would definately use them again.
5.0
last year I was very pleased with Riemer Floors and my salesman! Knew exactly what I was looking for and offered great options at a reasonable price. Definitely beat the big box places!
5.0
last year "We have worked closely for the past 2 years on 3 protects with Pat Gahman at Riemer Flooring. I received excellent customer service, consultation on products and superior installation. It's the only vendor I will use for flooring!"
5.0
last year Extremely well done from consultation to installation.
5.0
last year I installed carpet on stairs and upstairs hallway. Installation was tricky with lots of corners and turns but they did a great job and it looks great.
5.0
last year We moved into a brand new construction home with Reimer being the contractor for the floors. �Riemer installed hardwood and carpeting. �Our carpeting looked great and the transitions from hardwood to carpeting were done beautifully. �As the house settled and we went through Michigan's four seasons, we noticed some contracting and expanding of our wood floors. �At our one year list to the builder we put this issue on the list. � Riemer set an appointment to see what was happening to our floors . �We had also put two divits in the floor that bothered us. �A couple weeks later, our flooring concerns were addressed and fixed! � In all, we had a great experience. � My experience is that �Riemer wants to make sure the customer is completely satisfied with their products. If you have any flooring needs, Riemer is your place to go! �When we are ready to finish our basement, �I will call on Riemer for our flooring. The installation and service has made me a customer for life!
last year Business Owner I'm glad we were able to resolve the expansion and contraction of your hardwood floors, repair the divots, and in general make your floors look new again. You are right, we do want our customers to be 100% satisfied, 100% of the time. If you have any additional issues at all or just have questions regarding the care and maintenance of your floors, please reach out to me personally. I'm happy to hear that we've made a customer for life. Thank you for taking the time to leave a review on Yelp. I sincerely appreciate your business and look forward to serving you in the future. Sincerely, Paul Riemer, VP
5.0
last year "We needed carpet for two rooms. Jerry, our salesman, was friendly and helpful. Came out and measured, gave us a fair and timely stimate, and scheduled installation date that was convenient for us. Installers were very efficient, and did a great job, especially with all the cutting that was needed in an office with built-in furniture. Very pleased with entire experience; would recommend them to anyone."
5.0
last year "New rugs look really nice, & they make the rooms look brand new."
5.0
last year We recently had most of the floors in our home redone. Everyone from the salesperson, to the tile, carpet and wood floor installers were extremely professional. Items were delivered and completed as promised. This is our second experience with Riemer in two different homes and would not hesitate to recommend their services.
last year Business Owner Dear Ms. Collins, Thanks for the kind words! While we appreciate both negative and positive feedback, it's always nice to hear when a customer is satisfied and we've done the job right. Proper accolades will be passed along to Pat as well as the rest of the team involved on your job. If you have any questions or concerns at all regarding your new floors, don't hesitate to reach out to Pat or me. Thank you for taking the time to leave us a review and for choosing Riemer Floors. We look forward to serving you in the future. Sincerely, Paul Riemer, VP
5.0
last year After remodeling, we needed to add hardwood floors to our home, and they found the identical wood, in 5" width, the installers were excellent! �Despite our need to reschedule twice they were always very gracious about the changes. The work was very high quality, we are pleased with the beautiful floors.
last year Business Owner Hello Mr. V, It's always great to hear a positive review! I'm glad we met your expectations and that you were pleased with the end result. Scheduling conflicts occur and we are always happy to work with our customers' schedules and I'm glad this was true for you as well. Enjoy your new floors and contact us if you have any questions. Sincerely, Paul Riemer, VP
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago Riemer installed hardwood flooring and tile in my 25 year old home, and I want to complement them for the hard work they did to make me a happy customer. They followed-up and fixed installation issues, even years after the orginal…
5.0
2 years ago Our salesman, Loren, was excellent, helping us narrow down our carpet selections among the thousands of choices. He was pleasant and attentive without pressuring us. He ordered samples we could have at home which really helped with the decision making. The team of two Asian men (I did not get their names) who installed our carpet were awesome! They showed up several hours later than planned, but Reimer kept us informed of the delay, which was due to the previous customer not having their room prepared before their arrival. Once they did come to our house I was afraid they may rush through the job to get home on time, but that was not the case at all. They took their time and did a very professional quality job. These guys were meticulous! The padding and carpet were installed perfectly and without a single scratch to our walls or baseboards. You could tell they took great pride in their work. They were the ultimate professionals! I highly recommend getting carpet from Reimer.
last year Business Owner Hi Lynn! Thank you for taking the time to leave us a review on Google, we always appreciate feedback, both positive and negative. We're sorry for the delay in the installation. We always do our best to make sure the customer understands their responsibility in room prep but we can always do better. We'll take your feedback and continue trying our best to make sure it doesn't happen again. Thank you for understanding the situation and being so flexible. We're glad that the installation exceeded your expectations because you deserve the best value for your money. We hope you continue to enjoy your new carpet. Feel free to reach out to Loren if you have any concerns or just want care and maintenance tips. Thank you for choosing Riemer Floors, we hope we can be of service in the future!
5.0
2 years ago Riemer installed hardwood flooring and tile in my 25 year old home, and I want to complement them for the hard work they did to make me a happy customer. � They followed-up and fixed installation issues, even years after the original install. �That is a true testament to them standing behind their good name. �Carrie in customer service has been wonderful. � Thank you Carrie for your help, thank you Maik for the great work and thank you Riemer!
last year Business Owner Hello Mr. P, I'm so glad that your concerns were addressed and resolved. Our number one goal is always complete customer satisfaction because without it our business couldn't survive. I have passed along accolades to Carrie and Maik. If you have any additional concerns or questions, please do not hesitate to contact us again. We look forward to being of service to you in the future as well! Thank you for taking the time to review our business on Yelp. Sincerely, Paul Riemer, VP
1.0
3 years ago This place is terrible. They were supposed to drop off carpet on a wednesday and didn't show up until friday (no phone call). They when they did show up they broke a painting and majorly scratched the paint and drywall. When I complained they kept passing the buck to someone else. I am a big advocate for small business but this place is terrible. GO SOMEWHERE ELSE!
1.0
3 years ago Having lived in the area all my life, today is the first time I have been inside Riemer Floors, and sad to report, it was not a pleasant visit.I spent one hour (1pm - 2pm) looking at LVP flooring and not one person asked me if I needed help, offered to find someone to help me, or even acknowledged my presence in the store. Albeit, I was towards the back of the store, but at least 2 salesman saw me when I entered the store, a third salesman was standing right next to me inthe LVP flooring area (helping another couple when I initially entered), and at least 5 other employees passed by me as they entered/exited the employee lounge area, and none of these people apparently were concerned that I was alone looking at samples for an hour.The ONLY time anything was said to me was as I was heading towards the door to leave. A salesman said, "someone did help you, didn't they?" and I replied, "no, but I will go somewhere else where they will."I pride myself on the customer service I provided throughout my career and it is disheartening to see this become a lost art in today's world. I just read a review in Yelp posted 3/11/2014 of the same type of complaint at Riemer. One of the owners even responded and said he'd bring it to the staff's attention so as not to have this type of customer treatment reoccur. I wonder if that staff meeting ever took place.I know that selling 1000 sq ft of flooring will not make or break Riemer Floors, but if anyone should ask me for a flooring reference, I will be happy to say I was greeted in a very friendly & helpful manner elsewhere (Harbor Floors in Keego Harbor) and they will more than likely get my business. This is not the case at Riemer Floors. Denise Stenwall Brown 6/16/2014
3 years ago Business Owner Dear Ms. Brown, Thank you for your feedback on your recent experience at Riemer Floors. I am so sorry that your time in our Showroom was a negative one and that no one offered to help you until you were leaving. Our showroom is a low-pressure environment and because of this many of our customers browse on their own and then approach the Receptionist located at the front when they are ready for assistance. While this is certainly no excuse for not being offered help when you first walked in, I think it's the reason no one approached you while you were browsing in the back room. It is our policy that all customers feel relaxed and never pressured and it is not unusual to see a customer browsing multiple samples for long periods of time until they are ready to ask for assistance. We take all feedback seriously and I can assure you that the sales meeting discussing our Yelp review did take place and that another will take place regarding your review. We use all feedback to better ourselves as a company and your feedback is no exception. Today we will be putting up signs throughout our showroom indicating our low-pressure browsing policy and directing customers ready for assistance to the Receptionist so that an incident like yours does not occur again. There is no job too small or big for our company and I wish you would have approached someone in the building and told them you needed assistance. There is always a Riemer in the building and we personally assure that our customers are taken care of. It's the reason we've stayed in business for over 68 years. If you ever decide to give us a second chance, please ask for me personally and I will make sure you receive the great service you deserve. Thanks again for your feedback and please accept our sincerest apologies. Sincerely, Paul Riemer, VP
1.0
3 years ago We didnt end up hiring Riemer, so I cannot comment on the quality of their service. My review is about the shopping experience. Several people referred us to Riemer when we were looking for carpeting installation in our newly purchased home. We are not from the US, so all these home projects are a little bit intimidating. And when it comes to carpeting, we are no experts. When we arrived at Riemer, we didn't feel "the love". It felt like the sales associate was not interested in our business at all. We were looking for some tips, some consultation... But we got nothing from him. We had to do all the work. He came across as arrogant, not interested and not helpful. He kept on repeating how Riemer has been in business for very long and has a great reputation. Not interested in giving us a great shopping experience. We anyways decided on asking him to give us a quote and arranged a meeting at the house. He arrived on time, but his "not interested" attitude was still present. He was even rude to me. When he was taking measurements and I was in the middle of the room, instead of asking me politely to move, he would give me a nudge with his arm! He didn't come up with suggestions, alternatives or anything like it. We found out that carpets and carpet installation are pretty much a commodity, so service is the deal maker. Based on this, we decided to not hire Riemer. On the other hand, we had a GREAT service experience at their competitor (Mc Leod Carpet One), who we ended up hiring.
3 years ago Business Owner I'm very sorry for the poor service you experienced at our Showroom and in your home. Thank you for bringing this matter to my attention, I will be following up with all sales personnel to ensure that something like this does not happen again. You are absolutely right; service is one of the main factors that differentiates flooring businesses and I am extremely disappointed that we were not represented to the best of our ability in this area. Because we are a family-owned and operated business, there is always a Riemer in the building. If we can be of service in the future and you feel like giving us a second chance, please ask for one of us and we will make sure you receive the quality service you deserve. Sincerely, Paul Riemer, VP
5.0
4 years ago We had an excellent sales rep (Karl) who helped us find solutions to carpeting our hall and stairway. �He came out and made initial measurements. �Mario, the head installer, came out with the carpet to make final measurements before binding. �Finally, the installers (Mario & Edward) did a very professional job installing the carpet. we're very happy w/the carpet and installation.
4 years ago Business Owner Thank you for taking the time to review Riemer Floors! I'm glad you had a great experience. If you need any carpet care tips, please let us know.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago I had a wonderful experience with Riemer Floors. They worked with me over multiple visits to the store and helped my wife and I pick out the perfect carpet for a Family Room, Master Bedroom, and our upstairs hallway and stair cases. The…
4.0
4 years ago This customer did not leave a comment.
1.0
4 years ago Bad experience. First, the decided to show up 2 days late. Second, they smashed a painting and didn't clean up the broken glass. Third they scratched my wall moving the roll of carpet. Their solution and customer service was horrific. Everyone kept passing the buck. When I finally got a hold of the owners - Paul/ Dennis they couldn't have cared less. It was normal business for them. I am usually an advocate for small business but this was terrible.
4 years ago Business Owner Please accept my sincere apologies for your bad experience with us. I assure you that I care that your experience with Riemer meets your expectations and I am truly sorry I did not convey that properly when we spoke. Unfortunately, installation delays occur occasionally due to illness. Although we do everything we can to avoid this because we know how it inconveniences the customer, sometimes we do not have another option. Additionally, your second day delay was due to a mis-communication of specialty furniture that needed professional removal. We could not remove the carpet safely until day three. I am taking your feedback and will be ensuring that removal and installation responsibilities of the customer are available on our website and that all of our sales people properly communicate this to the customer as well. Your painting is at a specialty repair shop and will be returned to you (at no cost of course) as soon as any and all necessary repairs are completed. After speaking with the Service Department, I was assured that your signed approval of today's (10/18) installation and all wall repairs were completed to your satisfaction. Again, please accept my apologies on behalf of myself and all the staff here at Riemer Floors. We appreciate your business.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago I like Riemer Floors 'cause of the smile on the owners' faces. Good people with good products.
4 years ago They did my kitchen on Francis St. Truly professional!!!!
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
4.0
5 years ago Lucky me, they're open till 9:00 on Monday night. Whoopee. No fooball game! Okay, so I hate shopping, but boy do I like looking for wood flooring(not really). Well, we have a wedding to get ready for in September so we thought we would get the house ready for a lot of activity in the next nine months. We have always wanted wood floors so now is the best time. Riemer has the largest and the best selections for hardwood floors(carpeting too). We had a salesman by the name Tom, a name I'll never forget. He was helpful in guiding us in the direction we needed to what we thought we wanted. They gave us sample squares (2'x2') to see if we liked them in our house and lighting. Bring your sportute or truck as these wood floor samples are big and heavy. We decided on the color, wood type, and ordered. Installed when they said. They also offered store financing if needed. Now I can say I have a wood(y) and boy does it look great. Don't forget to ask for all the finishing touches. They'll know what they are to help you. Now I have more work, painting, curtains, moving furniture, wow, I'm already sore just thinking about it.
2.0
5 years ago Material good quality, salesman limited knowledge tried to sell me more than I needed( special order so no refunds) Glue used by another contractor and returned, resold to me. Customer service was not willing to even discuss the problem,…
1.0
5 years ago Worst experience I've ever had with any company in my life. The installer were horrible they make a bunch bad cuts and installed damaged laminate flooring and then fought with us about replacing which took a month to get resolved. The managers don't want to help much either just go with "The Big Box Store" as they would cause you'll save your money and most likely get better installers.
1.0
5 years ago We got three quotes using all the same specs. Two quotes were priced within $10.00. When I finally got the call from Riemer Floors it was $2,400 more than the other two.
1.0
5 years ago We got three quotes using all the same specs. Two quotes were priced within $10.00. When I finally got the call from Riemer Floors it was $2,400 more than the other two.
5.0
6 years ago We shopped the box store and were not happy with the service or selection. We visited Riemer and were very impressed with the selection and the professionalism of the sales associate, They asked a few questions and found a number of…
5.0
6 years ago We shopped the box store and were not happy with the service or selection. We visited Riemer and were very impressed with the selection and the professionalism of the sales associate, They asked a few questions and found a number of produ...
5.0
6 years ago We bought cork and bamboo floors. The cork was great; the bamboo (Teragren) was horrible: toxic smell (nausea, etc), bad finish, wrong color. Riemer helped make everything right with the floor, meaning a full refund, and they probably won't be selling that brand any more. We replaced it with Brazilian Cherry. I can't comment on installation since we used our own installer.
5.0
7 years ago Best selection of flooring in the city. We wanted to extend oak flooring from the foyer into the kitchen area. We tried the box stores and they were not very helpfull or reasonably priced. Riemer's nowledgable sales associate made me…
5.0
7 years ago Best selection of flooring in the city. We wanted to extend oak flooring from the foyer into the kitchen area. We tried the box stores and they were not very helpfull or reasonably priced. Riemer's nowledgable sales associate made me aware...
2.0
7 years ago Good: The sub contractor was fine.. Bad: The salesman's attitude (Patrick) was awefull. I feel betrayed. We actually worked with a super nice person who unfortunately went a vacation when we decided to do the work. The store owner had us…
5.0
9 years ago Riemer Floors in B Bloomfield Hills, Sales staff was very helpful and knowledgeable, not pushy like some others. Tons of selections from low end to high end carpets, hardwood, tile & vinyl flooring, Professional and courteous installation…
3.0
12 years ago Riemer Floors, located on Telegraph, north of Square Lake Road, has a very nice selection of flooring. Choose from area rugs (from companies like Karastan), carpet, hardwood flooring, laminates, vinyl, and ceramic tile. Riemer offers…