RIEMER FLOORS
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Riemer Floors
1865 S Telegraph Rd, Bloomfield Hills, MI 48302-0163
248-335-3500
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
Emily B.
5 months ago
We just recently worked with Tim for new carpeting in our home. He was incredibly helpful, knowledgeable, and friendly through the process. He made sure we were well taken care of and ensured we chose the best product for what we wanted while respecting our financial boundaries. He was patient and caring. The carpets were installed in a timely manner to meet our deadline and look fantastic. We will definitely be looking to work with Tim again in the future for any flooring needs. Thanks!
Anonymous
5 months ago
Emily, thank you for the review! We are pleased to hear you had a great experience with Tim! Hope you enjoy your new carpet for years to come.
5.0
Debbie R.
6 months ago
My neighbor used Riemer Floors to install luxury vinyl floors in her condo. She highly recommended their services and I decided to have them install my hardwood floors also. Jillian was my sales representative and when I spoke to her I could tell she would be thorough and timely in her responses. I was not disappointed. When my crew arrived they got right to work and assessed what needed to be done. I had followed Jillian’s instructions about removing loose items from the rooms so furniture could be moved around efficiently. They discovered after removing the carpet that it would be necessary to install a new subfloor and there would be an additional cost. This was explained to me and I approved knowing that hardwood must be installed properly to last a lifetime. Handled very professionally by the work crew, Jillian and staff. Within 2 days an old subfloor was torn out, a new one put in, and the beautiful hardwood was completely installed. I’m thrilled with my new floors! The craftsmanship is awesome and cleanup was perfect. I highly recommend this company and their entire staff.
Anonymous
5 months ago
Debbie, thank you so much for the thoughtful review sharing your great experience with Jillian and the Riemer team! We appreciate the opportunity to have worked on your project and hope you enjoy your new hardwood floors for years to come!
1.0
Mr. A.
6 months ago
Very disappointing. I called Riemer. My understanding was that Riemer Floors has been in business for many years, which is why we contacted them for a proposal. Since we were working the manufacturer we knew exactly what we wanted. We thought the process was suppose to be simple. The salesman we spoke with (Zach?) was quick to provide a price over the phone, which we thought was fair assuming he was "qualifying" us genuine purchasers. He did come out and measured our room and promised a phone call with his recommendation as well as a proposal. He did call, and presented a number which was double the number he quoted over the phone. We asked for him to send a written proposal since Riemer was the first company we called. He ghosted us. No proposal. We have since moved to a more responsive and eager company to prove the needed services.
Anonymous
6 months ago
We’re sorry for your poor experience with our team. A site measure can sometimes uncover additional considerations that change the scope of a project. We strive to provide timely and professional communication with all of our clients, and …We’re sorry for your poor experience with our team. A site measure can sometimes uncover additional considerations that change the scope of a project. We strive to provide timely and professional communication with all of our clients, and it sounds like we fell short with your proposal. We do appreciate the opportunity to assist you with your flooring needs; if there is anything we can do, please reach out to us at 248-335-3500 and ask for Carrie.More
5.0
Carol P.
7 months ago
We have used Riemer Floors, working with Kimberly Riemer, on a number of occasions, most recently to replace the carpet in my Mother's condo. Kimberly worked within our budget to find just the right product for our needs. The installers, Ole and his coworker, did an excellent job and were very respectful of the environment in which they were working. I will always use Riemer Floors and Kimberly Riemer for any future flooring needs.
Anonymous
7 months ago
Carol, thank you for taking the time to leave a review! We are pleased to hear that Kimberly and the Riemer team were able to meet your expectations. Thank you for your continued support of our business, it means so much to us!
5.0
Carol P.
7 months ago
5.0
Andrew W.
7 months ago
Anonymous
7 months ago
Andrew, thank you for rating your experience with us!
5.0
Barbara R.
7 months ago
Extremely pleased with entire process from sales (Gerald) to installation, (Doug) who completed job solo and executed as though it was his own home. Excellent Customer Service
Anonymous
7 months ago
Barbara, thank you for the kind words about your experience with Gerry and Doug! We appreciate your business and hope you enjoy your new floors for years to come.
2.0
Shannon B.
7 months ago
5.0
Loree P.
7 months ago
5.0
Loree P.
7 months ago
I recently went to Riemer Floors! WOW! Talk about professional from when I first walked in the door a reception is greeted me. Within 3 minutes, a new young salesperson, Chris Was there to help me from the beginning to the end. He was patient, helpful,and kind Seeing it was the first time I was buying carpet. There are so many choices what a beautiful showroom and and not pushy. Chris came out promptly to measure my 2 rooms. My choices were made.In a short. Of time. Before you knew it.Kevin was installing my amazing plush carpet. I also had requested a recommendation for a vacuum cleaner for such plush carpet. Before I knew it Chris was delivering one to my work amazing! I love my new carpet and even more. So the Riemer family did a wonderful job. THANK YOU PAUL!
5.0
Mike S.
8 months ago
Outstanding service from Jillian.
5.0
ALC
8 months ago
I’ve purchased here several times and it’s always smooth process. Such a great place. Highly recommend. The installer is professional and competent. My two sales guys over the years, Bruce and Gerry were transparent and honest.
Anonymous
8 months ago
Thank you for being a continued customer! I am pleased to hear that our sales and installation teams exceeded your expectations. We appreciate your business.
5.0
Jeri F.
8 months ago
Riemer Floors was excellent as usual. I have been a customer for over 30 years and would not buy flooring from any other place.
5.0
Yasmine J.
9 months ago
Amazing staff , so helpful
5.0
Keith E.
9 months ago
I really appreciate a company who puts the customer first. Riemer Floors is one of those companies. The flooring in almost every room in our house was purchased at and installed by Riemer. Over the course of thirty years, this meant us going back to Riemer to over again as we redecorated some of the rooms. This includes carpeting on our first and second floors, and the vinyl plank floor that they installed in our basement this year. There ended up being a problem with the stairs going to the basement, which also had the vinyl plank installed on them. At the front of each step is a piece called a bullnose. Unfortunately, it came loose on a couple of stairs. The first time, they sent a technician out and he glued it back down. When it happened a second time, Mike was the technician they sent. Not only did he reglue the pieces, but he also looked carefully at the way that the producer of the vinyl plank had designed the bullnose and said that this was going to keep happening if it wasn’t reinforced in some way.Mike came up with a solution. He measured the stairs and cut and stained a wood molding that complements the stairway. He then installed these under the lip of each stair, supporting the bullnose. Even though this was a design flaw in the product and had nothing to do with the installation Riemer had done, we were not charged anything for the work. Riemer Floors clearly puts the customer first and hires exceptionally good people like Mike and retains them for years.
5.0
Clark H.
9 months ago
Received our new customer rug for our family room today. The delivery and installation went very well, and the set-up team did a great job of installing our rug and positioning the furniture on the rug. The installers were very friendly and accommodating. Only negative thing was that we were told by the scheduler that they would call an hour before the delivery time. They did not call and the delivery was an hour early. Good thing we were home.
5.0
Arnie s.
11 months ago
2.0
Foodie20 R.
11 months ago
5.0
Vicki L.
11 months ago
5.0
Marjorie W.
11 months ago
From start to finish, from our initial browsing through purchase through installation and follow up, this experience was a pleasure. The selection at Riemer is great, their prices are competitive, but above and beyond is the level of professionalism and service throughout. Kimberly Riemer represents her family's business with care and consideration and everyone we dealt with, including receptionists and the installer, gave us confidence that we were in great hands.
5.0
Aaron K.
11 months ago
From the in home salesmanship to the installation of our hard wood floors the process was seamless and the finished product/installation exceeded our expectations.I highly recommend Riemer Floors
5.0
Peter B.
12 months ago
Our experiences with Riemer Floors and especially with Dave Ohlinger have been top notch. We are very happy with our new floors and the experience in both sales and the installation crews.
Anonymous
12 months ago
Thank you for taking the time to share your experience with our team! I am happy to hear that Dave O. could help you find the right flooring for your needs. We're here if you need anything now or in the future.
5.0
Jason B.
12 months ago
5.0
Mary C.
last year
5.0
Tom W.
last year
What a great experience! We had an unexpected need to recarpet one of our bedrooms due to a pipe leak. My wife went to Riemer during their March 2 day sale and met Chris Coulter. He couldn't have been nicer or more knowledgeable. He walked us through the steps needed to remediate our existing problem and over many days of concerns and questions, Chris helped us find a nice match for our type and color existing carpet. It turned out fantastic. Thank you Chris and Riemer Floors for helping us when we really needed it.
Anonymous
12 months ago
Tom, Thank you for taking the time to share your experience with Chris and Riemer Floors - we greatly appreciate the feedback. I am happy to hear our team could assist you and provide a carpeting solution for the damaged room that met your expectations. Thank you for your business!
5.0
Scott G.
last year
My wife and I had a Great experience. Kim was complete and thorough. The team that installed the carpet was very nice, efficient and clean. Highly recommend.
Anonymous
12 months ago
Thank you for your feedback! We will pass along the kind words to Kim and the installation team. Thank you for your business!
4.0
Stephen R.
last year
5.0
Deb K.
last year
5.0
Brad M.
last year
5.0
Cheryl R.
last year
Riemer floors did an excellent job! I now have a beautiful kitchen floor! Sales Rep Dave O. is knowledgeable and patient. I asked a lot of questions and he answered them all. He even got me to step outside of my comfort zone and order a floor that is not my usual taste, but I’m so glad I took his suggestions. I highly recommend Riemer Floors!!
5.0
Leonard-Felix J.
last year
We had a wonderful experience with Riemer floors and Kimberly. We received some great advice for which carpets, fitted our needs best and all the promise of delivery, set up and price were kept. Kimberly did an exceptional job and it was very easy and felt comfortable to work with her! The workers of the installation, were very friendly, professional and fast. I would always recommend Riemer floors to any of my friends and family members!Thanks for everythingRegards
5.0
John B.
last year
5.0
Christopher A.
last year
Highly recommend Riemer floors. We worked with Jerry - he is extremely knowledgeable, wonderful and prompt communication process, and a pleasure to work with.
3.0
Doug S.
2 years ago
For years Riemer was my go to store for flooring. Prices are competitive, even less than many. Service was timely and good communication. I had an issue with the carpet itself. Reimer was less than helpful in Dec, and more recently, failed to follow-up on an action they took. When they did, the rep was hearing me but not listening. Was more dismissive.Spoke with the VP who made a conscious effort to right or negate my current experience by providing some detail. Several calls and quite timely.Reimer was out to home on March 2, took pictures, took a small roll I had of the carpet, and followed up a couple of weeks later. 4 weeks passed without further follow-up. Left a message with the VP again. Recieved an email 1-2 days later from service with results.I do take this as an eventual positive outcome, but am concerned about the communication and effort needed on my part.NOTE, I have made multiple purchases with Reimer for my own home and my rentals going back over a decade. Never hesitated to recommend Reimer Flooring.
5.0
Jdr S.
2 years ago
5.0
Jackie M.
2 years ago
1.0
Jeff L.
2 years ago
Carpet and padding installed by Riemer Floors through my builder in my brand new home. Just outside a one year warranty the carpet in every room where I have carpet has buckled. They sent an inspector out and they gave me to cause for this issue. 2 months later I am still trying to get info on the cause of the buckling. They manager was suppose to call me and still waiting. They are trying to charge me for a restretch but will not guarantee the carpet wont buckle again. I feel they should fix the 1 1/2 year old carpet for no charge
5.0
Sally L.
2 years ago
Riemer Flooring just installed our new carpet and we could not be any happier! Kimberly Riemer made our selection of carpet and our installation so easy. The installers were professional and thorough. We are repeat customers and will continue to choose Riemer Floors with Kimberly’s assistance.
5.0
Melanee O.
2 years ago
This is THE BEST place to find beautiful flooring! I recently had my beautiful Karastan carpeting and LVT installed in my master suite and am extremely happy with the whole process. SALES, INSTALLATION & SERVICE are by far the best in Metro Detroit. Previously, I had carpeting in other rooms replaced by another company and was so disappointed with the entire process. REIMER FLOORING has restored my faith in the industry with their knowledgeable sales team, competent installers and gracious service department. Thank you, Reimer Floors!
5.0
Susan Z.
2 years ago
1.0
Lois K.
2 years ago
4.0
Lorraine P.
2 years ago
5.0
Jeri F.
2 years ago
2.0
N. E.
3 years ago
Great selection for flooring but unfortunately, customer service is not a priority. My husband and I visited the store and identified a couple options we later scheduled to view in our home. The sales rep, Zach, did not bring all of the selected items on the first visit and had to schedule a second visit. Incorrect items were brought on the second visit. Never received a call back or email following the second visit with details of the estimate. After 2 weeks, I contacted the store to see if something had happened to the sales rep to explain the lack of response. No, nothing had happened. He just chose not to reach back out to us (when we were seriously interested in making the purchase). I shared my feedback with the sales manager and it didn't seem to go anywhere as I still never received a follow up from the first sales rep with an explanation, apology, or anything.It is unfortunate when companies believe they can treat customers however they want in times of shortages or potential limited options. Or maybe this is this company's overall philosophy.
Anonymous
3 years ago
Nikki,I am sorry we disappointed you in your shopping experience with us. …Nikki,I am sorry we disappointed you in your shopping experience with us.When I received your call on September 8th regarding the lack of follow up from your salesperson, I requested our Sales Manager prepare quotes and send them to you immediately . Per our conversation on Monday October 11th , you were upset that you did not receive a call and apology from your first salesperson. It’s my fault he did not call you directly, he was new to the store about a month with us, and I felt you would receive the best service if the Sales Manager handled your situation.Again, I am sorry we disappointed you. I assure you customer satisfaction is our top priority and a reason that we have been in business for 75 years, although I will admit the last 18 months have continued to be challenging due to the changing circumstances with COVID.If I can be of service in the future for any of your flooring needs or questions please do not hesitate to contact me directly.Sincerely, Paul RiemerMore
2.0
Nik E.
3 years ago
5.0
Lawrence S.
3 years ago
Very professional. Sales rep is very helpful and knowledgeable.
5.0
Susan O.
3 years ago
5.0
John D.
3 years ago
1.0
Debra J.
3 years ago
5.0
Glenn T.
3 years ago
3.0
Nicole E.
3 years ago
1.0
Kristen T.
3 years ago
5.0
Mary D.
3 years ago
5.0
Brian B.
3 years ago
Riemer floors offered a wide variety of carpets and Steve was very knowledgeable about their products and helpful in narrowing down a choice that met my needs within my budget. The installation was smooth and Jose worked quickly and professionally. The carpet looks and feels great. Thank you to Steve and Jose and the staff at Riemer. I’m very satisfied with their service and the end result!
2.0
Talon T.
3 years ago
At this point in time, we are still waiting for our order to arrive, however, I will say, their customer service is quite poor. Do not return phone calls.
5.0
Donna R.
3 years ago
5.0
womanpug
3 years ago
I decided to replace my kitchen floor and laundry room floor with Armstrong Alterna Grouted tile. Only two places near me sold this. One was Metro Floor in Farmington hills and the other was Riemer. My previous floor was ceramic tile which was laid on top of linoleum and was under my kitchen cabinets. The flooring was not laid properly and there was no sub floor under the ceramic tile. I knew this job was going to be extremely difficult in terms of the labor. I went to both places and didn't feel confident after talking to Metro floor covering. The minute I set foot in Riemer, I knew that I was going to get a quality installation because I described what I had and the next day, my salesperson, Dave Gola came out to look at it. After testing the linoleum for asbestos ( thankfully there wasn't any), He did complete measurements and told me that he would get back with me about installation costs. The tile was cheaper at the other store and Dave Gola said they would match it so this was a no-brainer for me. The next day I got a detailed email estimate with everything from the beginning of the job to the end of the job and nothing left out. The installation was costly as I expected because of the nature of the way the floor was laid and how it had to be removed. We scheduled the job and two weeks later, we started. My installer, Todd Brough was not only top notch, but also very reliable, immaculate and a heck of a nice guy! He is a perfectionist and that is exactly what I needed. From the dumpster being delivered and the appliances being moved and then reattached, I have never had any work in my house that went smoother than this! There is a reason why Riemer Floors has been in business for 75 years. Even the head of installation scheduling, Dion was wonderful. I previously had gone with another company to do all the wood flooring in my house and I regret that I used them because it was a nightmare. This was like a walk in the park! Riemer Floors... THANK YOU FOR A JOB WELL DONE ALL AROUND!!! Cheryl Gastwirth
5.0
Cheryl Z.
3 years ago
I decided to replace my kitchen floor and laundry room floor with Armstrong Alterna Grouted tile. Only two places near me sold this. One was Metro Floor in Farmington hills and the other was Riemer. My previous floor was ceramic tile which was laid on top of linoleum and was under my kitchen cabinets. The flooring was not laid properly and there was no sub floor under the ceramic tile. I knew this job was going to be extremely difficult in terms of the labor. I went to both p...laces and didn't feel confident after talking to Metro floor covering. The minute I set foot in Riemer, I knew that I was going to get a quality installation because I described what I had and the next day, my salesperson, Dave Gola came out to look at it. After testing the linoleum for asbestos ( thankfully there wasn't any), He did complete measurements and told me that he would get back with me about installation costs. The tile was cheaper at the other store and Dave Gola said they would match it so this was a no-brainer for me. The next day I got a detailed email estimate with everything from the beginning of the job to the end of the job and nothing left out. The installation was costly as I expected because of the nature of the way the floor was laid and how it had to be removed. We scheduled the job and two weeks later, we started. My installer, Todd Brough was not only top notch, but also very reliable, immaculate and a heck of a nice guy! He is a perfectionist and that is exactly what I needed. From the dumpster being delivered and the appliances being moved and then reattached, I have never had any work in my house that went smoother than this! There is a reason why Riemer Floors has been in business for 75 years. Even the head of installation scheduling, Dion was wonderful. I previously had gone with another company to do all the wood flooring in my house and I regret that I used them because it was a nightmare. This was like a walk in the park! Riemer Floors... THANK YOU FOR A JOB WELL DONE ALL AROUND!!! Cheryl Gastwirth See More
Riemer I.
3 years ago
Thank you for the recommendation! We love the way your floors turned out and are so glad you chose us for this flooring renovation. Please let us know if you need anything now or in the future.
5.0
Cheryl G.
3 years ago
5.0
Linda H.
3 years ago
4.0
Alisa C.
3 years ago
5.0
Bryant G.
3 years ago
5.0
brenda d.
3 years ago
My husband and I had the pleasure of working with David Ohlinger , our sales representative. David was extremely helpful and knowledgeable about the many different styles, and textures of the carpet and flooring that was displayed in the store He was always pleasant and available to address our concerns and questions.We purchased carpet for our upper level and hardwood flooring for our entry level. David made what could have been a very stressful process worry free. We will not hesitate to refer him to our friends and family. As a Realtor, I will refer him to my clients as well.
4.0
Karen M.
3 years ago
5.0
Jose C.
3 years ago
5.0
Curtis B.
3 years ago
Working with Kimberly and the install team was such a pleasure. She helped us pick out wool carpeting for our master bedroom.The install team was very professional did a flawless job.This carpet looks and feels amazing on the feet, I’m so happy we made the decision to go with wool and will be back for our next flooring project.
5.0
Sue T.
3 years ago
Reimer floors have just installed wood flooring in our family room ! We had some wood floor already fitted from new build ! They were amazing from coming out to measuring and matching up ! The 2 guys who fitted the floor worked amazing and efficient . Would highly recommend this company for anyone looking for new flooring
5.0
Ray F.
3 years ago
5.0
Mary H.
3 years ago
I had the privilege of working with Kimberly Riemer when looking for flooring. She was extremely knowledgable and guided me through the plusses and minuses of different products.and which would work best. I ended up with something completely different than I was looking for which will be much better for my home. She was also helpful in guiding me to choose options within my budget that were high quality. We love our carpet and I would recommend these folks highly. Also, our order was made just before Covid 19 hit. When it was finally safe to deliver, they followed strict safety measures and did an excellent installation.
5.0
brock p.
3 years ago
Reimer installed a pre-finished wood floor in my master bedroom and closet. The experience was professional from the sales person through the installation and finally the service technician. We are very happy with the whole experience.
5.0
Rakesh P.
3 years ago
Great customer service and responsiveness!
5.0
Rakesh P.
3 years ago
5.0
Bill H.
3 years ago
2.0
Expert o.
3 years ago
good place prices just are very high for carpet no matter what style, fabric, or color
5.0
Beth H.
3 years ago
We have used Riemer Floors to install our kitchen floor and to carpet our condo. On both occasions Kimberley Riemer came to our home and, not only measured but provided us with advice on area rugs, colors and more. We have gotten many compliments from family and friends and have passed along Kimberley's name and phone number. She is a consummate professional and is very easy and enjoyable to do business with. Every phase of both projects were handled efficiently. We highly recommend Riemer Floors and Kimberley Riemer specifically. It should be added that the carpet installer was wonderful. I don't recall his name but he was a tireless worker who did a wonderful job.
5.0
Lauren V.
3 years ago
We just had new carpeting installed by Riemer floors. Kimberly Ramer was more than helpful when delays occurred because of the Covid crisis. She turned what could’ve been a hair-raising experience into something smooth and easy. Their installers did a marvelous job and lived up to what was promised… One Day service. Way to go Mario!
5.0
Mary D.
3 years ago
We built our current home 18 years ago and purchased all of the carpet from Riemer, and have always been happy with the quality and service we received then. So when we recently decided to replace our basement carpet I went again to see Kimberly Riemer. She asked questions about what I was thinking and quickly pointed out several options. I was able to take some samples home to help make the decision. She personally came to do the measuring and even arranged to have someone disassemble and move our pool table prior to installation. The installers arrived at the appointed time and were very professional. The finished look is exactly as I’d hoped. I couldn’t be happier, and would highly recommend Kimberly and Riemer Floors!
5.0
Patrick G.
3 years ago
5.0
Diane B.
3 years ago
We were very satisfied with our experience at Riemer Floors. They had a large selection of carpet to choose from. Also, Kim Riemer was very helpful in deciding what brand and type of carpet to choose for our home.
5.0
Sarah
3 years ago
I recently purchased new carpeting from Riemer Floors -- a return trip after several previous purchases there. Great service and selection, highly recommend shopping here. Ask for Kimberly Riemer, who has a great design sense and is very knowledgeable about their products. Great service follow-up as well when there was a minor installation issue; it was resolved quickly and with no problem.
5.0
Michael B.
3 years ago
2.0
Nancy R.
3 years ago
5.0
Erin B.
4 years ago
Kimberly was absolutely wonderful from start to finish. Our carpet looks amazing and the levelof service can not be beat. Kimberly at Riemer is the only person I will work with for our flooring needs. We have used her for numerous projects and there is no one better at the job.
5.0
Mark S.
4 years ago
Very good team to work with!! Kimberly Riemer did a great job helping me evaluate options for updating my condo, and the install team was fast, clean and professional. Best of all...the new Karastan carpet looks amazing. I highly recommend Riemer Floors when you are looking to upgrade your flooring.
5.0
Kristy G.
4 years ago
They were awesome and easy to work with. Dan was our sales person, Todd installed floor. Excellent job!!
5.0
Kathleen G.
4 years ago
They were awesome and easy to work with. Dan was our sales person, Todd installed floor. Excellent job, would recommend!
5.0
Carol K.
4 years ago
5.0
Steve M.
4 years ago
5.0
Jan M.
4 years ago
Very highly recommend Riemer Floors. We needed to replace all the carpeting in our home. Riemer offers a huge selection, and sales associate Pat Gahman was a tremendous help in suggesting color and carpeting type, bringing samples to our home, and working with our budget. Kevin did a fantastic job on the installation, and the end result looks great!
5.0
Kristen S.
4 years ago
5.0
Linda M.
4 years ago
Our builder sent us to Connie at Riemer Floors and we could not be happier! Connie has not only been a pleasure to deal with, she has also been helpful beyond our expectations. She understood our budget and helped us pick flooring that is cost effective and gorgeous. She gave us options in hard flooring that we did not imagine would be within our budget. She even helped us with some really great design ideas. Everyone we have dealt with at Riemer has been really great. Thank you!
2.0
Kym T.
4 years ago
5.0
Jamie J.
4 years ago
From my Sales person Connie who was the absolute BEST to the Installers and also Dion who gave me checkin calls thru out the install, I could not be happier!!Everyone was so professional, helpful and such a pleasure to work with. And my floors look AMAZING! I’ve had so many people already ask who did my flooring and am and will always highly recommend Riemer Floors. Thank you Riemer Floors ❤️
5.0
N B.
4 years ago
5.0
Capria J.
4 years ago
Great company to work with. They let us have the sample book for a long time while we waited for our countertops to be installed so we could make sure we picked the best marmoleum color for our kitchen. Installation happened in the middle of COVID and the employee worked efficiently, was incredibly kind and above all worked with a mask on to keep us safe. I highly recommend this company.
4.0
Jon L.
4 years ago
5.0
Barb L.
4 years ago
I contacted Reimer Floors because I was in need of having my floors replaced and they came highly recommended from friends. Connie was my contact person throughout this process and she provided with me with invaluable information and recommendations. From the three wood floor installers to the two men who provided touch ups, everyone was knowledgeable about their job and very professional. I would highly recommend them
5.0
Phil W.
4 years ago
4.0
Ella L.
4 years ago
So this company is still working hard during the pandemic. They tried to help with contactless options the best they could, mailing samples, or coming outside with them, though it was easier to go into the store. However, I didn’t realize until the day before that they only scheduled one person to carpet a very large area. Maybe this is because of current events? They called the night before to inform me that it would take two days instead if one. The day-of, the scheduled installer unfortunately was hurt and could not make it. Thankfully, a stand-up installer named Kevin stepped in and managed to do this job all by himself. He worked so incredibly hard for two days and did a fantastic job. He made it right. He deserves all the credit for making this happen. This company is lucky to have someone like him on their team. We can’t thank Kevin enough for what he did. Kevin gets 10 stars. All the stars. The 4-star review is because there were some problems along the way, not related to the installer, but again, they were resolved and I understand that this is a very difficult time for businesses.
4.0
Silvia C.
4 years ago
Friendly and helpful service.
5.0
Shannon A.
4 years ago
5.0
Suzanne K.
4 years ago
Quality product and service.
5.0
Sue K.
4 years ago
5.0
Ann G.
4 years ago
5.0
Mike T.
4 years ago
Riemer installed our flooring on the stairs and 2nd floor of our new house and it was fantastic. The stairs, while a little pricey, look awesome and glad we decided to spend a little extra for that project. Tim & Wade did a great job in 4 days!
5.0
Patty F.
4 years ago
Our vinyl plank flooring installation experience was fantastic! My floors are beautiful!! Thanks to the very experienced installers, Tim, Wade and Donnie. These men were efficient and did a excellent job for us. Thanks to Bruce for scheduling our job.The DuFresnes
5.0
Just T.
4 years ago
We love our new floor, and the installer was very nice and did a great job on our floor. This is the second time we used Riemer floors. And they addressed any issues that came up.
1.0
Laxmi B.
4 years ago
5.0
ken t.
4 years ago
Great experience Steven Klamer in sales was awesome the process was seemless and so was the carpeting.. Honestly there is a seem in the middle of the room and i defy anyone to find it. Installers were exceptional. The whole experience was fun. When has buying flooring fun
Anonymous
4 years ago
Thank you, Ken for taking the time to leave a review. We absolutely love the carpet you picked out 😍
5.0
Samantha W.
4 years ago
We had a great experience when we installed new carpet in our house!! Connie was fabulous!! As well as, the two gentleman that did the install. Everyone was super nice and professional and pricing was fair!
Connie S.
4 years ago
Thank you Samantha!
Riemer I.
4 years ago
Samantha, thank you for sharing your recommendation! We are appreciate your business.
5.0
Ken T.
4 years ago
100% satisfied what a great experience I know where the seam should be but I swear I can’t find it.
Riemer I.
4 years ago
Ken, thank you for taking the time to leave a review! We are pleased to hear you had a great experience with our team. We appreciate your business.
5.0
Joe S.
4 years ago
Our salesperson was Jerry and he helped us in picking our carpet and made the entire process seamless. Rick was the installer and he did a marvelous job. The carpet for the stairs was a pattern and it matches perfectly including the stringers. I highly recommend Riemer Floors
Riemer I.
4 years ago
Thank you for the recommendation. We will pass the positive feedback to Jerry and Rick. We appreciate your business!
Anonymous
4 years ago
Kind of bias review don’t you think? Your son is married to Paul’s daughter.
5.0
Dale M.
4 years ago
Connie and her team are always going the extra mile to make sure my jobs are handle with the utmost care. If we have a issue, they’re quick to respond and getting it corrected. I highly recommend this business to anyone. Dale McInchak
Riemer I.
4 years ago
Dale, thank you for the recommendation. Connie and the rest of the team do a great job. We appreciate your business.
5.0
Lindsey D.
4 years ago
Riemer floors did an amazing job in our home. We had all new carpet installed in our upstairs level and we also had our lower level done with plank flooring. Our sales person was Connie and from start to finish she helped us along the way. The installers who did the carpet and flooring both did a great job and we couldn’t be happier with how everything turned out.
Connie S.
4 years ago
Thank you Lindsey!
Riemer I.
4 years ago
Thank you, Lindsey for sharing your experience. Happy to hear everything went well from sales to installation. We appreciate your business!
5.0
Kristine C.
4 years ago
Connie was my sales person. She was very pleasant to work with. The flooring is amazing. Everything went smoothly from the sale to the installation
Connie S.
4 years ago
Thank you Kristine!
Riemer I.
4 years ago
Thank you, Kristine for the kind words! We appreciate your business and support.
5.0
Magdeline L.
4 years ago
5.0
Bill M.
4 years ago
Don't waste your time looking elsewhere. Call Dave Ohlinger and have him come out to your home or office. He is a pro's pro. Riemer did everything that they said they would do. The communication was great and the installers were excellent. Our rooms look fantastic and we are very pleased.
5.0
Bill M.
4 years ago
Don't waste your time looking elsewhere. Call Dave Ohlinger and have him come out to your home or office. He is a pro's pro. Riemer did everything that they said they would do. The communication was great and the installers were excellent. Our rooms look fantastic and we are very pleased.
Anonymous
4 years ago
Bill, Thank you for sharing your kind words. I am glad to hear you are pleased with your floors and overall experience with Riemer. Thank you for shopping our family-owned business!
5.0
Bill M.
4 years ago
5.0
Bobbie D.
4 years ago
5.0
A A.
4 years ago
Very professional and quality customer service.
5.0
Maria T.
4 years ago
5.0
Phil C.
4 years ago
5.0
855manager. c.
4 years ago
The installers do a quality job
5.0
Seamus C.
4 years ago
Patrick is a great sales person and classy the gentleman that installed the carpet was also very nice. This is the reason I go to Riemer Floors I feel comfortable with the people. Thank you again Seamus Cassidy
5.0
Anna S.
4 years ago
5.0
Chris M.
4 years ago
I recently called Riemer Floors to inquire about carpet for a rental property. My salesman Tim Michon was very professional and was able to stop out the next day to measure and bring samples. I was blown away at the quality of carpet we were able to go with for well under our budget. Would highly recommend Riemer, and will definitely be contacting Tim next time we need floor covering!
Riemer I.
4 years ago
Chris, we are so happy we could partner with you on your rental property and find you a great product at a great price. We look forward to working with you in the future.
5.0
Regina P.
4 years ago
Connie Salata is an amazing representative. She helped myself and two other friends pick the perfect flooring for our needs.
Connie S.
4 years ago
Thank you 😊
Riemer I.
4 years ago
Regina, thank you for leaving a review! We agree with you - Connie is amazing!
5.0
Kris M.
4 years ago
Riemer Floors did a great job with carpet and vinyl flooring in our home. Brian S. took great care of us giving us a wide range in options of styles, colors, and quality. The install teams arrived on time, completed the job when they said they would, and cleaned up. I highly recommend the company!
Riemer I.
4 years ago
Kris, thank you for leaving a review! We are pleased to hear how wonderful your experience with our team was.
Anonymous
4 years ago
Another relative of a Riemer employee. Completely biased review....
5.0
Don H.
4 years ago
1.0
Dorothy G.
4 years ago
When a customer tells you their job isn't going as promised, sort it out!
Riemer I.
4 years ago
Violet, we aim to make sure every customer is satisfied at the end of their job. After reading your comment, I searched our systems and am unable find any orders with this Facebook name - perhaps you identify under another name? Could you please call the store and ask for Paul? I understand we missed your expectations and I want to make sure we make it right. Hope to hear from you, today!
5.0
Kyra N.
4 years ago
I absolutely Loved this place especially when we first walked in The ladies at the front desk reception area Michelle and the other blonde were absolutely amazing and welcoming!! we will most definitely be referring friends and family!!!!!
Anonymous
4 years ago
Kyra, thank you for the kind words!
5.0
Marie G.
4 years ago
5.0
Meghan H.
4 years ago
Great job on our floor! I would recommend Riemer to anyone. Very professional.
Anonymous
4 years ago
Thank you for the recommendation, Meghan!
5.0
Steve M.
4 years ago
5.0
Joseph W.
4 years ago
From start to finish - a 1st class job. Jerry (our Salesman) helped us quickly find the right carpet for our home and did so ever mindful of our price points and durability concerns. Luis (Installer) arrived on-time, did a great job installing and left the home clean and ready for furniture. Thank you Riemer Floors - WELL DONE!
Anonymous
4 years ago
Thank you for your kind words, Joe. It was a pleasure doing business with you and your wife! We wish you many years of happiness in your new home. If we can be of any assistance in the future, please let us know!
5.0
Christa H.
4 years ago
5.0
sam
4 years ago
4.0
McDowell S.
5 years ago
5.0
Bob O.
5 years ago
My salesman Dan Daley was terrific. Very knowledgeable, courteous, and promp. The installer did a great job and such a nice man.
5.0
K S.
5 years ago
5.0
Marcos C.
5 years ago
Jerry was an amazing help at Reimer Floors. Helped us choose good combination of tile and grout, plus I needed a hot order of tile that he took the time out to help with as well to ensure I could receive as soon as possible. Will be back for more flooring needs in the future.
3.0
Jill W.
5 years ago
5.0
Bill E.
5 years ago
Extremely helpful in finding a match for my existing wood floors. Chris, Bruce and the rest of the team were all friendly and professional. Could not have expected or asked for better customer service. And their selection of flooring products seems endless. I will be shopping there again for any future flooring needs.
5.0
Karen D.
5 years ago
5.0
Trent W.
5 years ago
Tons of options, helpful staff.
5.0
Andrew P.
5 years ago
Nice informative employees without sales pressure
Anonymous
5 years ago
Andrew, thank your for taking time to leave feedback. Happy to hear our teams product training and experience was beneficial for your project.
5.0
John A.
5 years ago
Had a great experience working with Steve at Riemer who got me carpet set up in my living room and vinyl plank flooring for my bathroom. Their showroom had great selection and everyone at the company was very knowledgeable and professional.
Anonymous
5 years ago
Thank your for taking the time to leave feedback. I am pleased to hear you had a great experience with Steve and the entire Riemer team. Hope you love your new bathroom and living room floors!
5.0
Rob M.
5 years ago
5.0
Andrei C.
5 years ago
5.0
Robert J.
5 years ago
4.0
Roxanne P.
5 years ago
5.0
Ella N.
5 years ago
Great experience
5.0
Carol H.
5 years ago
5.0
Denise T.
5 years ago
1.0
Kim P.
5 years ago
Very disappointed... It seems like ownership is very arrogant and single minded (money}, namely Paul Riemer. Seemed to carry the attitude that if you are not from Oakland county, you aren't worth working with. I will never go into that showroom again nor would I ever recommend Riemer floors to anyone.
Anonymous
5 years ago
Kim - I am deeply concerned after reading your comments about your experience. I searched our system to find a quote or an order to better respond to your concerns and am unable to locate one. Perhaps you identify under another name? …Kim - I am deeply concerned after reading your comments about your experience. I searched our system to find a quote or an order to better respond to your concerns and am unable to locate one. Perhaps you identify under another name? Could you please call us, I would appreciate the opportunity to learn more about your concerns and why you feel this way. We have done business in all southeast Michigan communities for over 70 years and feel every client is an important customer.More
1.0
Phil A.
5 years ago
Nice quality work ... This is what I came home to a finished product....
5.0
Linda B.
5 years ago
5.0
Heidi W.
5 years ago
I can’t say enough about Riemers, Dave Ohlinger and the installation team. They put wood flooring in throughout my new home and it turned out better than I could have imagined. Dave was patient, knowledgeable and was able to answer all my questions and concerns. The product and installation was primo!
Riemer I.
5 years ago
Heidi, Congratulations on your new home! It is stunning. We are proud to have been part of your project. Thank you for passing on your praises for Dave and our installation crew. Enjoy your beautiful home, and if you need anything please let Dave know!
5.0
Van M.
5 years ago
5.0
Van N.
5 years ago
I was referred to Riemer via a co-worker as she had used them for multiple projects on her ranch style home. Stephen came and did all the measurements and came back with a quote less than 24 hours later. I explained I was on a time constraint as I'd like to have the carpet ripped up and replaced with hardwood floors prior to moving into the home. He promised it would be done in 3 days if not less. Even with the issue of my concrete floor being uneven, they still completed the project on time. Stephen did things the right way by having me visually see the color of the floors prior to starting the project and even meeting with me on site at my work to confirm and sign off. I will be calling them again when we redo our upstairs. Great work.
1.0
Bonnie L.
5 years ago
Even though the salesman told me my job would take a week and a half, it took seven and a half. No one took responsibility for the many things that went wrong and none of the owners would talk to me.
1.0
Niffler A.
5 years ago
Avoid Riemer until/unless they sort themselves out! Others say that Riemer has been riding on a good past reputation for about 3 years. Wish I'd known that a few months ago. I'm happy with the flooring product & the installers, but it was one flub after another from the in-house staff: couldn't describe what to expect during installation, time estimates were ridiculously off, damaged & mismatched product was sent again & again (no one noticed?), & the salesman stopped communicating early on. Just placed an order with Perfect Floors - all good there so far. 🍀
4.0
Kraig G.
5 years ago
Excellent knowledgeable salesman and very quick arrival of flooring
5.0
Denise H.
5 years ago
5.0
J M.
5 years ago
5.0
David B.
5 years ago
I have worked with Dave Ohlinger on several home projects over the years. He has also done work for my Mother and Sister. Dave is an exceptional salesman to work with. He knows his products and strives to help the customer achieve expectations. Through the whole process Dave was a pleasure to work with. I highly recommend him.
5.0
Amisha M.
5 years ago
My parents worked with Riemer Floors in the past and recommended we do the same to replace the carpet in a home we just purchased. We had a great experience working with Kimberly Riemer. The installers did a professional job and got done ahead of schedule. We were surprised and touched to receive a personal thank you card from Kimberly in the mail after our installation. We are very happy with our carpet and would not hesitate to go back to Riemer in the future.
5.0
Diane I.
5 years ago
Riemer Floors is my one and only contact for all my clients flooring needs and my go to guy is Dan Daly. Give them a try and you won't be disappointed!
5.0
Diane H.
5 years ago
I have been using Riemer Floors for twenty plus years. I am an interior designer and highly recommend them. Dan Daly is my go to guy. He is very professional, knows his inventory and gets orders completed very efficiently. You won't be disappointed.
5.0
Diane H.
5 years ago
5.0
Susan G.
5 years ago
Ask for Tim!
5.0
Sarah S.
5 years ago
Mark Wiacek was the BEST!!! I originally came in looking for an area rug and ended up buying our new kitchen floors and lower level carpet here because Mark’s service was exceptional. He went above and beyond to accommodate my schedule for measurements, then executed the project swiftly and accurately. Thoughtout the install, Mark called to check in and provided great communication. Hands down a great experience, and we love our new floors and carpet.
5.0
Lynne T.
5 years ago
5.0
Alex V.
5 years ago
The Riemer team of salespeople, technicians and installers are a first-rate team. Wonderful service! We highly recommend Riemer Floors.
5.0
Mariah F.
5 years ago
We have been dealing with Reimer Floors and specifically Dave Ohlinger for many years and have been very happy with the level of service we have received! Dave Ohlinger our sales Representative is very knowledgable about all of the quality flooring products that Reimer Floors carries and.has always gone that extra mile to be certain that we are well educated about all aspects of our product resulting in a purchase and the installation that is smooth and seamless. Definitely a great company to work with for all flooring needs!
5.0
Linda K.
5 years ago
I’ve used Riemer Floors many times for carpet installation and every time it’s been a wonderful experience. They have great customer service and followthrough. I’ve done business with Kim numerous times and have referred her to my friends and family. You definitely have to take a visit to the store to see all their beautiful samples.
5.0
Lynne B.
5 years ago
We recently purchased carpet and Kim was wonderful to work with.I would certainly recommend her as well as the company for any carpet or flooring needs !
5.0
Kathy R.
5 years ago
Kimberly Riemer helped me select a carpet and border for an area rug for our living room. It’s beautiful!!!! Her patience and communication throughout the process was greatly appreciated.I will gladly return to Riemer for our future carpet needs!!
5.0
Rhonda H.
5 years ago
5.0
Jean B.
6 years ago
Riemer Floors is wonderful! We worked with Kimberly Riemer and she gave us exceptional service and explained all options for us. Installation went very well and we are happy with our selection! Highly recommend Riemer Floors!!
5.0
Chris R.
6 years ago
I gotta tell people I had a perfect experience at Riemer floors. No relation check the spelling. Lol. Highly recommend our salesman Pat Gahman. Friendly, answers questions, and goes away when necessary for no pressure sales. I had 3/4 prefinished hardwood installed in my whole first floor and my installer (ask for Gavin ) really exceeded all expectations. Previously had a liquidator install my floor with ALOT of issues. So glad I chose Riemer floors this time around.
5.0
Thane N.
6 years ago
Kim at Riemer floors has been great to work with. We purchased carpet when our home was built. And it looks great, most recently they replaced some carpet from water damage and it looks great.
5.0
Jeffrey S.
6 years ago
Kimberly was a real joy to work with, during the selection process she spent all the time my wife needed to both explain the different levels of carpeting and answer all the questions she had.We also received quotes from 2 other stores for the same carpet and the Riemer quote was the best.The workers that came to the home were professional in their workmanship and efficient in the installation. All the old carpet was removed from our home in a timely manner and the workers made sure our home was clean of any debris before they left our home.Reimer hit a home run with us from start to finish
5.0
Christina G.
6 years ago
We worked with Dave Ohlinger twice now and thought he did a fantastic job both times. He helped us stay within our budget and found the perfect fit of carpet for our home. He was very accessible and accommodating. We will definitely be back in the future. We appreciate the family business feel of the company as a whole as well.
5.0
Keith N.
6 years ago
I had Riemer install hardwoods and carpet in my new home. Dave Ohlinger did an excellent job from showing us options to measuring the job site, and have the carpet and wood installs. Dave is a true professional, and a heck of a nice guy. Thank Dave!
5.0
Jennifer F.
6 years ago
The Reimer family’s customer service is second to none. My family has been using Riemer flooring for our dental office and family home for years. They will come to your place of business or home to measure and provide a consultation. Their product selection is superior and second to none. I would not shop anywhere else. I have friends that have purchased carpeting with lesser reputable stores and have had horrible experiences where their calls are not returned. Riemers are a family business that stands behind their products.
5.0
Brian L.
6 years ago
I strongly recommend Riemer Floors based upon my recent experience with them.I was looking for hardwood floors for my office. I found the big-box, hardware stores to have inferior products and their staff were completely lacking in knowledge about the products they were selling. At Riemer's, I was assisted by Kimberly Riemer who had extensive knowledge about the numerous wood flooring products and helped me select the right flooring.Her installation staff were prompt and very professional. A great store
5.0
John H.
6 years ago
We had our entire 2000 SF ranch home renovated. Riemer removed the wall to wall carpeting throughout and replaced it with beautiful hardwood. Selecting the best color and width of hardwood was very tricky but Kim Riemer came through for us and helped us select the perfect flooring. The installers were all very professional and hard working. We couldn't be more pleased.
5.0
John M.
6 years ago
5.0
Brian R.
6 years ago
Our first experience with Riemer Floors was two years ago to have new wood floors and a stair runner installed. Kimberly Riemer was very helpful through the entire process from our flooring selection until the final day of installation. The install team did a fantastic job and maintained a clean job site. We are very happy with the final product to this day and get compliments all the time on the look of our floors. We couldn't be happier with the products and professionalism Riemer Floors provides.
5.0
Steven T.
6 years ago
Kimberly Riemer and the Riemer Floors team were a huge help when we bought and renovated our 1931 colonial. Kimberly listened to what we wanted and made great suggestions. She even had some creative solutions for dealing with our two very active dogs. I would recommend Riemer to anyone looking for new flooring for their home.
Anonymous
6 years ago
Thank you for the feedback! We hope that you and your pups are enjoying your new floors. Renovations can be such a headache if your not prepared - glad we could help!
5.0
Dan G.
6 years ago
We recently bought hardwood floors from Riemer and are very satisfied with the purchase.David Ohlinger, our salesman, was very helpful in the showroom, providing us with as many samplesas we needed. He is very knowledgeable of the products they sell, very friendly and easy to work with.Great experience! Thanks for everything.
5.0
Jeff L.
6 years ago
The Riemer Floors Team provided not only outstanding product offerings, but service. The upfront design support to replace flooring in our Mid Century Modern home helped us select the correct flooring (both carpeting and tiles) for our 1954 home. The high level of service continued through the removal and installation process. Also, we found a vent that was covered several months after installation and this was immediately resolved. Another important aspect, everything was completed within the defined time frame. We have used the big box stores in the past and our satisfaction level for product, service and price is higher with Riemer Floors. We plan to use Riemer Floors again on our next project.
5.0
Deanna F.
6 years ago
I appreciated the patience, perseverance, and tireless energy that Brian Sobczynski displayed in working with us. We had some unusual needs for homeowners and he answered all our questions and helped us solve our problems.
5.0
Judy Q.
6 years ago
5.0
Mary W.
6 years ago
Our salesmen Dave Ohlinger helped us through a very difficult issue with our kitchen floor. He gave us so many options to choose from especially when our floor is concrete. With an excellent salesmen and installers we now have the floor we've been wanting for years. We will definitely recommend Riemer Floors to family & friends.
5.0
Mike D.
6 years ago
Dave Ohlinger is the perfect customer advocate. He worked tirelessly to make our flooring experience rewarding and hassle free. He provided more samples than we could carry and detailed process and specifications for the job. He is definitely our go to guy!
5.0
lateshade3
6 years ago
Outstanding service by Bruce. The installation team was fabulous. They were professional and their work flawless. Their clean-up at the end of each day/project exceeded my expectations. This was simply the best renovation experience that I have ever had in 35 plus years. I will always use Riemer - and encourage others to do the same.
1.0
Delores C.
6 years ago
I sure hope Reimer Floors takes care of this issue I've had with my new construction floor installation, after being inspection, and patched up for the 6th time. Reimer is blaming Infinity Homes, and vice-verse. Very poor workmanship, and I know the owners/employees of Reimer Floors would not want their floors in their homes looking the way mine look. Tired of arguing with Reimer about what they all act like they don't see is wrong with the installation, and finished product.
Delores C.
5 years ago
Chanel Baldwin-Irby
Delores C.
5 years ago
Kimmy Kim
James P.
5 years ago
I'm not understanding what could have possibly took them so long to rectify the issue.
Delores C.
4 years ago
Mignon Ebo
5.0
Steven S.
6 years ago
My experience at Riemer Floors has been exceptional, largely due to the personalized efforts of Dave Ohlinger. We have worked with Dave now for all our carpeting needs in 2 homes and his attention to detail, thoughtful suggestions and timely feedback have made for smooth installations. I'd highly recommend this company and sales consultant.
Anonymous
6 years ago
We're pleased to hear that Dave and his extensive knowledge have helped you with flooring in two homes! Thank you for continuing to support Riemer Floors!
5.0
Joey B.
6 years ago
5.0
JamesInMichigan
6 years ago
Dave O, the front desk, the installation guys - everyone throughout the process was a pleasure to deal with, very professional. Dave understood our budget, and helped us get good carpeting without the pushy sales devices you so often encounter with big ticket purchases.
Anonymous
6 years ago
Thank you for your feedback. It's nice to hear that you had a great experience from start to finish!
5.0
Sharon L.
6 years ago
Riemer has some of the best selections with competitive prices. In the last couple of years we have purchased from them hardwood, carpet and Cortec LVT to replace all flooring for our main, upper and basement levels. Most recently, Pat was our sales rep. He was very helpful when we were deciding on the best flooring for our basement level. Ryan has installed flooring for us twice now and did a great job both times. We highly recommend Riemer.
Anonymous
6 years ago
Thank you for your feedback. I am happy to hear that Pat's product expertise helped you pick-out the best floor for your space.
5.0
Gary B.
6 years ago
We recently re-carpeted our dining room floor with Dave Ohlinger and Riemer Floors and were 100% satisfied with the complete process of carpet selection, pricing and installation. Dave followed up after the sale to ensure we were 100% satisfied, and even helped me with disposition of the old carpet and a develop a very efficient plan to use the left over portion of the new carpet.We have been a long time customer of Riemer Floors carpeting our entire house when first built with them. Reimer's carpet quality and Dave's outstanding sales support make it difficult for me to consider any other carpet source.
Anonymous
6 years ago
Thank you for your long-time support of Riemer Floors. It is wonderful to hear that you felt the entire process went well. Dave will love to hear this positive feedback.
5.0
Thomas S.
6 years ago
We've been a customer of Reimer for many years now, and keep going back based on their staff, extensive selection of carpeting, rugs and other flooring, as well as competitive pricing. Our most recent experience was earlier this summer when we replaced most of the carpet in our new home. Our salesman and main contact was Dave Ohlinger, and he was excellent in all respects. Dave is very experienced and professional, and was exceedingly helpful as we made our flooring decisions. He followed up with us regularly to ensure that we were completely satisfied with the carpet and installation process. A+ grade!
Anonymous
6 years ago
Thank you for your continued business and support over the years! I am pleased to hear that Dave was a great resource in the selection of your carpet and entire process.
5.0
Alfred D.
6 years ago
I just had several rooms add new flooring and want to thank Dave Ohlinger for his help sorting through all of the options and making the right decisions to get the best value. The results looks great!
Anonymous
6 years ago
Thank you for taking the time to leave feedback. I'm pleased to hear Dave was able to help guide you to a good value with great looks.
5.0
Lisa B.
6 years ago
Working with Connie at Reimer Floors took much of the stress out of selecting new flooring and carpet. She gives excellent service, is very responsive, strives for complete satisfaction and acts as an advisor to help you select the right product within your budget.
Anonymous
6 years ago
Thank you for your feedback!
5.0
Hugh S.
6 years ago
We went to Riemer for their large selection and reputation. Dave Ohlinger was very easy to work with. We found what we wanted, and although, we didn't get a great price, it was a fair price and their professionalism, scheduling, quality, made it overall a great value. There were a few defect boards and they worked with us and the manufacturer to get a refund. He kept in touch throuout the job and I highly recommend him and the store. The floor is beautiful and we love it!
Anonymous
6 years ago
Thank you for your feedback! I am glad that the team with Dave's direction was able to resolve the manufacturer defective materials as smoothly as possible.
5.0
liz s.
6 years ago
I have been going to Riemer Floors for 20 years and have made many carpet purchases with them. Karl Oberer has been taking care of us. He is knowledgeable and provides great carpet suggestions.
Anonymous
6 years ago
Thank you for your continued business and support over the last 20 years! I am pleased to hear about your positive experiences with Karl - he is so knowledgeable!
5.0
Denise T.
6 years ago
I am very happy with my experience with Riemer. Brian Sobczynski was very helpful in the purchasing of my flooring and the service was great! I would definitely contact Brian again for any further purchases.
Anonymous
6 years ago
Thank you for your feedback! I'm pleased to hear you had a great experience with Brian..
5.0
Vickie W.
6 years ago
Connie Salata is very professional and knowledgable. Her assistance with picking the right carpet, ordering it and getting it installed in a timely manner made my experience with Riemer Floors so easy. Connie's genuine kindness and concern made me feel like I was the only client she had at the time. I definitely recommend her!
Anonymous
6 years ago
I am pleased to hear about your great experience using Riemer Floors and working with Connie. I will make sure she sees your positive feedback.
5.0
sheefish
6 years ago
I had the great pleasure of working with Connie Salata, Building Account Manager, during the construction of our new home in Harrison Township. She brought her outstanding experience and professionalism to our project, making it easy to select the hardwoods, carpet, and vinyl stair runners from the vast array of products Riemers carries. Her enthusiasm to meet the needs of her clients, her dedication to excellence and following up on every detail, make her shine and an asset to Riemers. Everyone at Riemers that Connie sent to complete the job were wonderful. She is an integral part of a tremendous team that cares about the quality of their workmanship. Connie’s kindness and support throughout this lengthy building process was exceptional. My husband and I could not have been happier with the outcome.
5.0
Mary D.
6 years ago
Connie was clear as a bell about all the good and bad points of our carpet selections while shopping for carpet. Everything she promised was delivered painlessly: ON TIME, BELOW OUR EXPECTED COST, AND WITH HER CHEERFUL SMILE. Can't thank her enough!
Anonymous
6 years ago
Thanks for leaving a review - I will pass your praises onto Connie!
5.0
Diann
6 years ago
Connie Salata was the Building Account Manager that worked with the construction of our new home. She was excellent in every aspect of the project. Her integrity, dedication to quality workmanship, and prompt response to questions and concerns made for a wonderful experience with Connie and Riemers. Her professionalism and experienced ideas made the outcome of our selections exactly what we wanted and expected.Because of Connie’s kindness, knowledge and support throughout this lengthy process I would highly recommend her skill and expertise that makes not only Connie shine, but all of her team members at Riemers. She is truly dedicated and enthusiastic which is needed in the workforce today. She did a superb job making our house inviting, warm and now a forever home we will cherish.
Anonymous
6 years ago
I am very pleased to hear that during the construction of your new home the Riemer Team exceeded your expectations. I love that your new home feels extra cozy with the finishing touches picked out for your flooring! I will pass your accolades onto Connie, she will love to hear the positive feedback.
5.0
Deepa S.
6 years ago
Connie was our service representative and she was great! she helped us to select the best carpets for our home and followed thru all the formalities in a professional way. She took an extra step to make sure we had a great experiec working with Riemer Floors!!
Anonymous
6 years ago
I'm happy to hear about your great experience at Riemer Floors and working with Connie. Thank you for taking the time to leave your experience.
5.0
Marnie W.
6 years ago
Connie Salata is the most qualified and personable flooring specialist I’ve worked with. This lady delivers excellent service, quality products with great pricing and always with a smile. I send her all of my clients as I know she’ll take care of them without my hand holding.
Anonymous
6 years ago
I'm happy to hear you enjoyed working with Connie. She's the best, isn't she!
5.0
jodie r.
6 years ago
Highly recommend! I set up an appointment with Connie Salata, who showed me carpet samples at all price levels. Once I chose the samples I liked best, she came out to my house, helped me select the appropriate size runner for my stairway and the end product is gorgeous! Couldn't be happier with Connie's sense of style, positive attitude and attention to detail. Everything was just as promised! She and the company are amazing!
Anonymous
6 years ago
Thanks for the kind words! While we appreciate both negative and positive feedback, it's always nice to hear when a customer is satisfied. Your kind words have been passed along to Connie.
5.0
Cheryl B.
6 years ago
Riemer Floors recently installed tile in our bathroom. Dave O and Paul helped us with tile selection. The bathroom looks great. We are happy with our experience.
5.0
Matthew M.
6 years ago
5.0
Paula P.
6 years ago
5.0
Phyllis B.
6 years ago
Phyllis B.I had Reimer come in to stretch my carpet which after several years of cleaning, vacuuming, etc. It was bound to happen.The carpet reps came in, moved furniture, explained what they had to do and proceeded to do a great job. I was amazed considering I had had installed a carpet with a different color border. You cannot tell anything was fixed. The guys were also extremely polite and professional. From my first call to sighing the paperwork at the end was a good experience.
5.0
Justin A.
6 years ago
Great group of people.
5.0
Gail B.
6 years ago
5.0
Joe B.
6 years ago
Paul Riemer (the owner) personally came out to the house to rectify the issues we had when there was a problem with our new carpet.We are very happy with the resolution and would recommend using Riemer Floors for all your flooring needs. The installers did a excellent job as well.Thank you again Paul & Steve!
Anonymous
6 years ago
Joe, Thank you again for taking the time to meet with us. I am glad we could come to a solution that solved the issue. Thank you for your patience!
5.0
Michele P.
6 years ago
5.0
Condy B.
6 years ago
5.0
Shelia G.
6 years ago
I love my flooring! The people who installed both the vinyl plank and the carpet were efficient and skilled. Thank you!
aseneski@riemerfloors.com
6 years ago
Shelia, we are delighted to hear you love both the new vinyl plank and carpet floors. I've passed your praises onto Todd and Ely. We love the stylish wide plank CoreTEC floor you picked - bet it looks fantastic in your home! Take Care and we are here if you need anything.
3.0
JoAnne D.
6 years ago
Didn't care for the salesman, felt looked down upon
Anonymous
6 years ago
Joanne – Thank you for notifying me of your experience. I have reviewed your comment with the entire sales staff and discussed that ‘how’ we say something is just as important as ‘what’ we say. I am very sorry you left our showroom feeling …Joanne – Thank you for notifying me of your experience. I have reviewed your comment with the entire sales staff and discussed that ‘how’ we say something is just as important as ‘what’ we say. I am very sorry you left our showroom feeling that way. If there is anything we can do to make it up to you, please let me know. Sincerely, Paul Riemer - VPMore
5.0
Linda M.
6 years ago
I have used Riemer Floors in the past. They did such an excellent job then, that when it was time to do a makeover in my new condo, there was no one else I would contact. Tim Michon, our sales rep was awesome. He came to my condo, took measurements and when we visited the showroom, he had an idea of what I was looking for. The timeline was great and now I have beautifully installed (by Todd) Armstrong vinyl plank flooring in my 2 bedrooms and loft area, plus beautiful new carpet in my stairways. I might add, the whole process was a wonderful experience, from the receptionist who answered my calls, to the dispatch department. They all work together and make an awesome team. I'll be back in the spring to complete my flooring makeover.
Riemer I.
6 years ago
Thank you for taking the time to leave feedback. It is nice to hear that things are running smoothly from start to finish of the operation. We hope you are enjoying your new floors.
5.0
Ken O.
6 years ago
1.0
Xaina M.
6 years ago
They came to measure my floors and never called back. Had to call multiple times to get any info, as it was not entered into their system. When they finally did find me, two weeks later, the quote was still not prepared, even though my sample was already chosen and measurements already taken. When emailed the quote, they refused to find an installer. Completely unprofessional.
Riemer I.
6 years ago
Ms. Mulvihill, I want to apologize sincerely for the delay you experienced in receiving a quote and communication regarding your carpet job. We always strive to be one step ahead of our customers and clearly did not meet that expectation here. Every now and then we run into conditions in homes that must be remediated for the safety of our sub-contractors. I was advised by your Sales Specialist that there was an excessive amount of pet waste as evidenced by a strong odor. Initially, we had hoped if you had the existing material removed we could find a sub-contractor to install the new material. However, our sub-contractors were unwilling to take on the potentially hazardous job. I sincerely apologize that we could not meet your expectations or take on your flooring renovations. Paul Riemer
Xaina M.
6 years ago
So you’re saying that pet owners should not use your business. Good to know. 👍🏻 CAT AND DOG OWNERS BEWARE, THEY WILL NOT DO THE JOB IF YOUR ANIMAL HAD AN ACCIDENT AND LEFT A STAIN OR ODER! GO TO HOME DEPOT TO GET YOUR DAMAGED FLOORS REPLACED!
Xaina M.
6 years ago
You should make that clear in your advertising.
1.0
Xaina F.
6 years ago
They came and measured my home and never called back. I had to call multiple times to get any info. My information was not entered into the system so no other assicaiates could help me.After finally getting ahold of the original associate, my quote was not prepared and when they emailed it to me, they refused to find an installer.This took place over a couple of weeks. A complete waste of my time.
1.0
Xaina M.
6 years ago
4.0
Kim W.
6 years ago
5.0
MARY E.
6 years ago
A+
5.0
MARY E.
6 years ago
A+
5.0
MARY E.
6 years ago
Connie was amazing to work with and everyone we worked with at Riemer did a great job.
5.0
GARY K.
6 years ago
The installers were very friendly and did an outstanding!
5.0
GARY K.
6 years ago
The installers were very friendly and did an outstanding job!
5.0
LYLE G.
6 years ago
Excellent service and help from Kirk. Our wooden floor is beautiful.
5.0
DEBBIE
6 years ago
Great salesman and installers
4.0
CHERIE K.
6 years ago
no
1.0
Jay H.
6 years ago
These guys asked me to come in for an interview to repair all types of floors from defective installations, Due to originally employing unqualified people to do skilled professions (obviously). I turned them down as they offered 17$ hr to do repairs that any journeyman (myself included) would charge hundreds for in order to save a 30k installation from entire replacement or a lawsuit. Pay the pros like pros and they can save your business. I DONT WORK FOR IMMIGRANT WAGES. SORRY. 17$ to do REPAIRS??? ARE YOU INSANE? And they are still calling me... Which tells me they need to get realistic and offer better wages for their repair artists. As no one has filled the spots yet. Such a prestigious area they service and have huge installation problems??? Simple solution: stop being cheap in your idea that installers are not your backbone, bread n butter and golden goose. Because GOOD ONES ARE. And, well keep hiring untrained and unqualified crews and you can expect more of what you have now.
Anonymous
6 years ago
Jay, We are disappointed that you had a bad experience when inquiring about our Flooring Service Technician position. This position remains open as we have not found the ideal candidate to replace a longtime employee who will be retiring …Jay, We are disappointed that you had a bad experience when inquiring about our Flooring Service Technician position. This position remains open as we have not found the ideal candidate to replace a longtime employee who will be retiring in a couple months. As indicated on the Indeed job posting that you originally applied for, the position is multi-faceted and includes working with our inside staff to assist clients with concerns related to manufacturing, customer damage, installation and maintenance concerns; among other responsibilities. We regret that your perspective is that have unqualified people, we are fortunate to have qualified and skilled employees and sub-contractors in all positions within our organization, many with over 25 years experience. Thank you for considering our employment opportunity, we understand you are not interested.More
5.0
Adelia M.
6 years ago
No pressure lots of info
5.0
Steve A.
6 years ago
5.0
Kim B.
6 years ago
1.0
Matthew R.
6 years ago
5.0
Marc B.
6 years ago
5.0
SIDNEY
6 years ago
The job was done as expected, on time and with expertise.
2.0
MICHELLE
6 years ago
I had a problem with the installation in one of my rooms, there is a noticeable buckled crease in the floor. I called to let the company know. Someone came out to look at it mid-December and said they needed to come back to fix it, and that someone would be giving me a call to schedule the appointment in January. I haven't heard back from them yet. (Up until that point, the experience had been good.)
4.0
SARAH
6 years ago
No
5.0
CAROL
6 years ago
From the salesman to the carpet installers the entire experience was perfect.
aseneski@riemerfloors.com
6 years ago
Thank you for your feedback. Very happy to hear your experience was 'perfect' from start to finish.
5.0
TRACY
6 years ago
My salesman was very helpful
aseneski@riemerfloors.com
6 years ago
Thank you for taking the time to provide feedback on your experience. I'm glad your salesman was very helpful.
5.0
JAMES S.
6 years ago
Dave Gola is the best😀!! Jim Weston
aseneski@riemerfloors.com
6 years ago
Yes, yes he is. Glad you enjoyed your experience with Dave!
1.0
JAMES
6 years ago
Was prepared to pay for a top job but was disappointed that job was left incomplete, snag list was just ignored and there was little or no interest in us as a customer once the money was collected. Now an issue has arisen with the “crown” of a step beginning to separate, am intrigued as to see how customer oriented Riemer Floor will be.
5.0
Kirk M.
6 years ago
5.0
Norm M.
6 years ago
5.0
Lee M.
6 years ago
5.0
Daniel R.
6 years ago
1.0
Stacey C.
7 years ago
WARNING: Terrible place to shop for carpet. Salesman was very rude and unprofessional. When I told the store manager/owner my complaints, he told me to go somewhere else. He did not even validate my concerns or issues....just sent on my way. RUDE. STAY AWAY.***complaints had nothing to do with asbestos testing. Obviously not listening. 🤦🏻♀️
5.0
Luke B.
7 years ago
5.0
Kristen B.
7 years ago
My husband and I were very pleased with the service we received from Riemer Floors. Karl was very informative and timely with our order and scheduling. Our installation was not easy and Jeff and his guy did an AMAZING job! The carpet and installation are beautiful. I would use Riemer Floors again and highly recommend them!
5.0
J B.
7 years ago
Excellent Company to work with!My builder used Riemer Floors as their flooring provider so when we wanted to add hardwood to our great room we started with Riemer Floors for our project. It was the right choice from the start. The sales people are very professional, friendly, and consistent. Our great room was about 400 sqft of carpet that we wanted removed and replaced with hardwood to match as closely as the hardwood we had on the rest of the downstairs. Given the original wood was ASH, and not as readily available anymore, Riemer came out with several product samples to choose form within a few days of first call to them. We picked the flooring, doing an accent border (yes a bit more cost for labor), and booked the install date for a few weeks later. They delivered the wood (and baseboard, caulk, etc.) as promised on a Monday and crew ( 2 people) came the following Thursday to removed carpet and install flooring. They were finished by the following day at noon, cleaned up the craps, etc. could not believe how fast they worked and the quality is as great as the original hardwood they installed when we built the home in 2008. Go with Riemer Floors, you will not be disappointed.
Riemer I.
7 years ago
Thank you for taking the time to write a review. We think your floors turned out beautiful and are happy to hear you feel the same way! Please let us know if you have any questions or need anything now or in the future.
5.0
Jean T.
7 years ago
We had a salesman, Mark Wiacek, who went out of his way to help us find flooring for our kitchen and hallway. He took a sample of a floor we had in another part of the house (which was no longer available) and came up with a great match. The installation was done in a timely manner by a very professional and friendly crew. I would not hesitate to recommend Reimer for sales and installation.
Riemer I.
7 years ago
Thank you for writing a review! I passed your feedback on to Mark and he was pleased to hear how happy you are with your flooring and loved working with you! If you need anything please do not hesitate to reach out.
5.0
John S.
7 years ago
Paul has been very helpful and honest. He helped us pick a quality carpet with a premium feel without spending a fortune. Quick turnaround time on the measurement and helps make the install convenient.
Riemer I.
7 years ago
You picked a great product! Happy to hear the whole process went smoothly!
5.0
Erin W.
7 years ago
The professionals at Riemer were extremely knowledgeable and helpful. From selecting our carpet in store, to the installation process, it was extremely easy and stress-free to work with Riemer. Would highly recommend.
Riemer I.
7 years ago
Thank you for taking the time to leave your comments! We're happy our team could help and share their knowledge with you! Please let us know if you need anything now or in the future.
5.0
Leslie B.
7 years ago
Good experience from start to end. Would highly recommend!
5.0
jwysong1
7 years ago
We had a very postive experience with the staff. Mario, the installer, went way beyond the call of duty. First he said the original carpet we order would not work. It was sent back per his informed recommendation. The second carpet we ordered he installed with experience expertise as he lined up the pattern. Mario is a STAR of the company. Please tell him how much we appreciate his expertise. Steve and Jeri Andrzejewski
5.0
jay r.
7 years ago
Was dealing with Paul he really cares about his business !
5.0
Lauren N.
7 years ago
5.0
Ellen B.
7 years ago
5.0
eric d.
7 years ago
5.0
Amy G.
7 years ago
Absolutely and thoroughly pleased with the work done by Riemer Floors in our home last week. We went from a tile floor throughout our kitchen to single-sheet vinyl (gorgeous, by the way!). There was consideration as to how best lay the new floor: either taking up the old floor, or smoothing out the old floor, and laying the vinyl over the top. Our salesman, Pat Gahman took pictures, walked the floor, and had conversations with both the installers and the floor manufacturer. In the end, we went with laying the floor over the top. We were told the process would take 3-4 days; in the end the installation was complete by the middle of the 3rd day. All of the Riemer guys -- from the material drop off, to the installer were on time, and worked with excellence. It was a smooth process from start to finish, and we LOVE our new floor!!!
Riemer I.
7 years ago
Thank you for taking the time to leave us a review. We are pleased to hear that the entire process exceeded your expectations. Customer Satisfaction is our ultimate goal and it is always nice to hear when that is achieved. We must say we LOVE the floor pattern you picked out and the way it compliments your kitchen design. If you have any questions or if we can be of any assistance now or in the future please reach out to Pat.
5.0
Julie D.
7 years ago
5.0
Spinnaker M.
7 years ago
Great Service in Sales and Installation
5
Anonymous
7 years ago
Our salesperson was a seasoned professional who guided us on the right choices for our stairway and bedroom. The installers were amazing. Took total care and cleaned up thoroughly after the job was done. We were completely satisfied.
5.0
Mary W.
7 years ago
Most of my house was carpeted by Riemer Floors and was just completed tody. Everyone at Riemer was great to work with, from Kirk Bearse, our salesperson to Ken Stark and Jake Lawson, our installers. A truly very professional and helpful team all around, we could be happier with our new carpet. Thanks so much, I will recommend you to everyone!!
5.0
bill74
8 years ago
Good service experience and installation
good selection of product. Able to look at different styles and price.
5.0
Arlene
8 years ago
Great service
We were really impressed with the installation. Time will tell with how well the carpets hold up..Patrick has now carpeted our house twice. He was a great help.
Anonymous
8 years ago
" Thank you for choosing Riemer Floors! We are glad to hear our installation impressed you. "
5.0
JanT
8 years ago
Great Experience
"We have used Reimer for the past 26 years in our home and have been 100% pleased with their service and installation every time. When my Mom recently needed carpeting up in Bay City, we still came to Reimer. Wouldn't go anywhere else!!"
Anonymous
8 years ago
" Thank you for continuing to choose Riemer Floors! We are pleased to hear about your satisfaction with the service and installation. Enjoy your new carpet! "
5.0
dhs1
8 years ago
Great Service & selection
"Riemers did a great job installing both a new hard wood floor in our living room, but a wool berber carpet in our family room, office, stairs and hallway. Great quality products and installation and service from the sales and office staff."
Anonymous
8 years ago
" We appreciate your feedback on your experience; there is nothing like a happy customer! We are so pleased you were satisfied with your service from start to finish! "
5.0
Marc W.
8 years ago
5.0
schwa131
8 years ago
Great Kitchen Backsplash and Service!
"My Wife and I have now used Riemer floors multiple times. They helped us with carpet in our original home. When we moved to a newer home 4 years ago they did a great job matching and extending the hardwood floors to connect the kitchen to the front foyer (previous owners had carpet). They also provided new carpet to a few high traffic areas. It still looks new 4 years later! Just this month we went back to get a backsplash installed in our kitchen after upgrading to granite countertops. The service was excellent with Dave leading our design efforts. He came to the house, helped us pick out a design (Tavertine tile in Baja Cream color) and had the crew out shortly after. The crew was friendly and did a wonderful job installing it. We couldn't be happier!! Thank you Dave and the Riemer Floors Team!! Jon and Alexis."
5.0
reznarj
8 years ago
Great service/Great Carpeting
Mark Wiacek was very patient while I kept changing my mind and helpful in finding what it was that I was actually looking for. Ending up with Shaggerific and Love the carpeting. The installation team as well worked very hard in bringing it up 3 flights and was great in laying it down.
4.0
Grandpa G.
8 years ago
Quality work
The floor is very nice. The prep work was fast and the installation was done in 2 days. The installer was very professional and friendly.
5.0
Brad S.
8 years ago
5.0
Paul A.
8 years ago
Stop shopping and go to Riemer Floors for your flooring needs. I recently purchased new LVP floors and they are amazing. Aside from the product my experience with this retailer is second to none. From the professional sales staff to the owner and most importantly the quality installation tech they sent to my home. I was very easy for me to see why they have been doing business for 70 years. Thanks Paul Riemer!
5.0
Paul A.
8 years ago
5.0
Ann T.
8 years ago
5.0
Stephenie V.
8 years ago
I have used Reimer Floors for over 20 years in 9 different homes. They have done dozens of different installs at these locations. I have never had a single problem. They do quality work and stand behind their products. Their sales staff is knowledgable and trustworthy. Carl is my salesman who is wonderful to work with. The front desk staff is easy and friendly, the installation crews are great and scheduling is easy.
5.0
Tina P.
8 years ago
1.0
Linda W.
8 years ago
5.0
Stephenie V.
8 years ago
5.0
Kevin G.
8 years ago
1.0
Brian J.
8 years ago
5.0
CF S.
8 years ago
Great service and very professional!
Everyone at Reimer Floors were very professional. I would definitely recommend them to my family and friends.
1.0
JAMCC
8 years ago
"""Elite"" status not related to quality installation"
"This is the only Armstrong Elite Dealer in Michigan, and we were misled into believing that with this ranking the company would do a quality installation of less than 100 square feet of luxury vinyl planking. Due to extremely poor management, the company managed to extend a day and half of work over a six day period, during which we had no fully functioning kitchen. In the process they did $280 worth of wallpaper damage. Armstrong's ""Elite"" rating is obviously no indication of the quality of work the company does, and is presumably only an indication of a high dollar sales amount."
4.0
Glenn D.
8 years ago
4.0
Gwilley
8 years ago
Happy Customer
Salesman was very professional and installers were awesome. The only reason I didn't give them a 5 star rating was due to the installation getting pushed back a little bit but it was only a couple of days. I would definately use them again.
5.0
maggie19
8 years ago
Excellent Service!
I was very pleased with Riemer Floors and my salesman! Knew exactly what I was looking for and offered great options at a reasonable price. Definitely beat the big box places!
5.0
S B.
8 years ago
Outstanding customer service and quality products!
"We have worked closely for the past 2 years on 3 protects with Pat Gahman at Riemer Flooring. I received excellent customer service, consultation on products and superior installation. It's the only vendor I will use for flooring!"
5.0
Family R.
8 years ago
Carpet Install
Extremely well done from consultation to installation.
5.0
Happy17
8 years ago
Great service. Looks great.
I installed carpet on stairs and upstairs hallway. Installation was tricky with lots of corners and turns but they did a great job and it looks great.
5.0
Lisa W.
8 years ago
5.0
ALKaren
8 years ago
Great experience all around
"We needed carpet for two rooms. Jerry, our salesman, was friendly and helpful. Came out and measured, gave us a fair and timely stimate, and scheduled installation date that was convenient for us. Installers were very efficient, and did a great job, especially with all the cutting that was needed in an office with built-in furniture. Very pleased with entire experience; would recommend them to anyone."
5.0
LarryC
8 years ago
Very accommodating. We had two bedrooms recarpeted
"New rugs look really nice, & they make the rooms look brand new."
5.0
Mary C.
8 years ago
We recently had most of the floors in our home redone. Everyone from the salesperson, to the tile, carpet and wood floor installers were extremely professional. Items were delivered and completed as promised. This is our second experience with Riemer in two different homes and would not hesitate to recommend their services.
Riemer I.
8 years ago
Dear Ms. Collins, Thanks for the kind words! While we appreciate both negative and positive feedback, it's always nice to hear when a customer is satisfied and we've done the job right. Proper accolades will be passed along to Pat as well as the rest of the team involved on your job. If you have any questions or concerns at all regarding your new floors, don't hesitate to reach out to Pat or me. Thank you for taking the time to leave us a review and for choosing Riemer Floors. We look forward to serving you in the future. Sincerely, Paul Riemer, VP
1.0
James C.
8 years ago
5.0
Tim M.
8 years ago
5.0
JOhn H.
8 years ago
5.0
Chris V.
9 years ago
5.0
Daniel D.
9 years ago
5.0
Mark P.
9 years ago
Problems with Riemer
Riemer installed hardwood flooring and tile in my 25 year old home, and I want to complement them for the hard work they did to make me a happy customer. They followed-up and fixed installation issues, even years after the orginal…
5.0
Lynn B.
9 years ago
Our salesman, Loren, was excellent, helping us narrow down our carpet selections among the thousands of choices. He was pleasant and attentive without pressuring us. He ordered samples we could have at home which really helped with the decision making. The team of two Asian men (I did not get their names) who installed our carpet were awesome! They showed up several hours later than planned, but Reimer kept us informed of the delay, which was due to the previous customer not having their room prepared before their arrival. Once they did come to our house I was afraid they may rush through the job to get home on time, but that was not the case at all. They took their time and did a very professional quality job. These guys were meticulous! The padding and carpet were installed perfectly and without a single scratch to our walls or baseboards. You could tell they took great pride in their work. They were the ultimate professionals! I highly recommend getting carpet from Reimer.
Anonymous
8 years ago
Hi Lynn! Thank you for taking the time to leave us a review on Google, we always appreciate feedback, both positive and negative. We're sorry for the delay in the installation. We always do our best to make sure the customer understands their responsibility in room prep but we can always do better. We'll take your feedback and continue trying our best to make sure it doesn't happen again. Thank you for understanding the situation and being so flexible. We're glad that the installation exceeded your expectations because you deserve the best value for your money. We hope you continue to enjoy your new carpet. Feel free to reach out to Loren if you have any concerns or just want care and maintenance tips. Thank you for choosing Riemer Floors, we hope we can be of service in the future!
5.0
Mark P.
9 years ago
5.0
Shelly W.
9 years ago
1.0
O R.
9 years ago
5.0
Lin M.
10 years ago
1.0
Adam L.
10 years ago
This place is terrible. They were supposed to drop off carpet on a wednesday and didn't show up until friday (no phone call). They when they did show up they broke a painting and majorly scratched the paint and drywall. When I complained they kept passing the buck to someone else. I am a big advocate for small business but this place is terrible.GO SOMEWHERE ELSE!
1.0
Denise B.
10 years ago
5.0
Anthony L.
10 years ago
5.0
Elizabeth S.
10 years ago
1.0
Jaime D.
10 years ago
5.0
Linda R.
10 years ago
5.0
R M.
10 years ago
5.0
Stacy H.
10 years ago
5.0
Wendy B.
10 years ago
5.0
jon s.
10 years ago
Great Job Riemer Floors!!
I had a wonderful experience with Riemer Floors. They worked with me over multiple visits to the store and helped my wife and I pick out the perfect carpet for a Family Room, Master Bedroom, and our upstairs hallway and stair cases. The…
5.0
Robin V.
10 years ago
5.0
Cheri B.
10 years ago
5.0
Lynn G.
10 years ago
5.0
John S.
10 years ago
1.0
A L.
11 years ago
5.0
Steve K.
11 years ago
5.0
Steve M.
11 years ago
5.0
Jeff B.
11 years ago
5.0
Patricia O.
11 years ago
I like Riemer Floors 'cause of the smile on the owners' faces. Good people with good products.
Michele J.
11 years ago
They did my kitchen on Francis St. Truly professional!!!!
5.0
Rob V.
11 years ago
5.0
Christina O.
11 years ago
5.0
Loretta S.
11 years ago
5.0
Judy H.
11 years ago
4.0
Tom F.
11 years ago
2.0
tom f.
12 years ago
Living on past reputation
Material good quality, salesman limited knowledge tried to sell me more than I needed( special order so no refunds) Glue used by another contractor and returned, resold to me. Customer service was not willing to even discuss the problem,…
1.0
Guest G.
12 years ago
Kitchen Counter quote
We got three quotes using all the same specs. Two quotes were priced within $10.00. When I finally got the call from Riemer Floors it was $2,400 more than the other two.
1.0
Guest J.
12 years ago
Kitchen Counter quote
We got three quotes using all the same specs. Two quotes were priced within $10.00. When I finally got the call from Riemer Floors it was $2,400 more than the other two.
5.0
Larry P.
13 years ago
5.0
Guest G.
13 years ago
saved time and money
We shopped the box store and were not happy with the service or selection. We visited Riemer and were very impressed with the selection and the professionalism of the sales associate, They asked a few questions and found a number of…
5.0
Guest J.
13 years ago
saved time and money
We shopped the box store and were not happy with the service or selection. We visited Riemer and were very impressed with the selection and the professionalism of the sales associate, They asked a few questions and found a number of produ...
5.0
Guest G.
13 years ago
Tough job made easy.
Best selection of flooring in the city. We wanted to extend oak flooring from the foyer into the kitchen area. We tried the box stores and they were not very helpfull or reasonably priced. Riemer's nowledgable sales associate made me…
5.0
Guest J.
13 years ago
Tough job made easy.
Best selection of flooring in the city. We wanted to extend oak flooring from the foyer into the kitchen area. We tried the box stores and they were not very helpfull or reasonably priced. Riemer's nowledgable sales associate made me aware...
2.0
Guest G.
14 years ago
Flooring - Hardwood and Carpet
Good: The sub contractor was fine.. Bad: The salesman's attitude (Patrick) was awefull. I feel betrayed. We actually worked with a super nice person who unfortunately went a vacation when we decided to do the work. The store owner had us…
2.0
Guest J.
14 years ago
Flooring - Hardwood and Carpet
Good: The sub contractor was fine.. Bad: The salesman's attitude (Patrick) was awefull. I feel betrayed. We actually worked with a super nice person who unfortunately went a vacation when we decided to do the work. The store owner had us wo...
5.0
J. G.
16 years ago
Nice Place
Riemer Floors in B Bloomfield Hills, Sales staff was very helpful and knowledgeable, not pushy like some others. Tons of selections from low end to high end carpets, hardwood, tile & vinyl flooring, Professional and courteous installation…
5.0
Insider P.
16 years ago
Nice Place
Riemer Floors in B Bloomfield Hills, Sales staff was very helpful and knowledgeable, not pushy like some others. Tons of selections from low end to high end carpets, hardwood, tile & vinyl flooring, Professional and courteous installation personal.
1.0
Mark J.
17 years ago
Problems with Riemer
I went to Riemer because I thought they were the best... this was a mistake! Maybe they were the most expensive, but I learned that the most expensive, may not be the best.Overpriced and poor installation. Sales consultant misled us, mad...
3.0
James M.
19 years ago
All your flooring needs...
Riemer Floors, located on Telegraph, north of Square Lake Road, has a very nice selection of flooring. Choose from area rugs (from companies like Karastan), carpet, hardwood flooring, laminates, vinyl, and ceramic tile. Riemer offers…
3.0
James J.
19 years ago
All your flooring needs...
Riemer Floors, located on Telegraph, north of Square Lake Road, has a very nice selection of flooring. Choose from area rugs (from companies like Karastan), carpet, hardwood flooring, laminates, vinyl, and ceramic tile. Riemer offers comp...