THE FLOOR STORE AT THE CARPET COMPANY
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
The Floor Store at the Carpet Company
7300 2nd St NW, Albuquerque, NM 87107-6704
505-884-0035
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
Mark J.
5 months ago
We replaced builder installed carpet with tile in our bedrooms. Tried to make the tile in our great room, but it had been discontinued by the manufacturer, Emser. We worked with Sian and were able to purchase Emser’s next generation tile that had a slight shade difference but matched very well. Caesar did a great job of installing the new tile and was very clean with his work. It’s been 2 weeks and we love it! Pricing for the tile and installation was fair.The picture shows transition for our great (old tile) to our bedroom (new tile)
Anonymous
5 months ago
Hi Mark, thanks for review and the photo. I'm glad Sian was able to help you with that. Matching tile is usually difficult but I can see this one was very close. Cesar is an excellent installer and we're fortunate to have him working with us. We really appreciate your business and your kind words.
1.0
B H.
9 months ago
Times must be tough and they must be desperate. Tried selling me laminate floors minimum $5/sqft up to $10/sqft. Plus $5/sqft to install. Home depot and lowes have them beat by an insane difference and im talking about their qualify lifeproof flooring not the cheap stuff. The guy even tried to sell me underlayment for a luxury vinyl tile that came with an attached pad! Adding additional underlayment causes additional stretch in the floor and is not recommended! I would save yourself the time and just go to a big box store as these guys will not save you any money at all, especially sad since you're a wholesale place.
Anonymous
9 months ago
Hi BH, thanks for taking the time to review. I’m sorry to hear that you were disappointed with our pricing as we work hard at meeting or beating the box stores. Also, just as a point of clarification we are not a “wholesale place”. We are a flooring retailer open to the public. Best wishes for a great outcome to your flooring project!
5.0
Leandra K.
10 months ago
This was our first experience putting in carpet. If I had known it would have been this easy, I would have done it years ago!Tory and his staff were excellent! They did an amazing job! My home looks absolutely amazing! Beautiful job!Leandra Knoop
Anonymous
10 months ago
Leandra, thank you for your 5 star review. All of us at The Floor Store appreciate your business.
4.0
Michael B.
11 months ago
Anonymous
10 months ago
Thank you for your business and your review.
4.0
George C.
last year
Great service
Anonymous
last year
Thank you, we appreciate your business.
5.0
Selena M.
last year
I had a wonderful experience with theses guys 10 out of 10 would recommend. They were fast, knowledgeable, on point with communication. Installers were also courtesy, work was done fast and in great quality.
Anonymous
last year
Thank you, Selena, I will pass your review on to Sian. We appreciate your business.
5.0
Sandra G.
last year
Very nice lady. Let us take the used carpet that they had thrown in the back. It was nice and we even installing it in our mobile home right now.
Anonymous
last year
I’m glad that worked out for you, thanks very much for the review.
5.0
Paul A.
last year
Lots to select from and a great staff. Our flower looks great. Self installed.
Anonymous
last year
Thank you for your business and your review. Nice job on the installation!
5.0
Rosemarie H.
last year
I had a great experience at the Floor Store. Sian was professional, friendly, and very knowledgeable. Her expertise helped me make the right choice and installation went very smoothly. I love my new French oak floor and I highly recommend the Floor Store.
Anonymous
last year
Thank you, Rosemarie, we're happy that you love your new floor!
5.0
Amy O.
last year
Tory was very knowledgeable in the showroom, and the installers were on time, professional, quick and neat! I love my carpet choices as well!
Anonymous
last year
Thanks Amy, your business is appreciated. We're blessed to have great people like Tory and Alejandro working here.
5.0
Willie J.
last year
Anonymous
last year
Thank you for your review.
5.0
Shelly S.
last year
Deanna helped me pick out a beautiful tile for our bathroom remodel. Quick delivery and great service!
Anonymous
last year
Thank you, Shelly. We appreciate your business. Deanna knows her stuff!!
5.0
James M.
last year
Sian is always professional, knowledgeable and gets the job done for us. The Floor Store is our go to supplier for flooring.
Anonymous
last year
Thank you sir, we appreciate your business.
5.0
TyLynne B.
last year
Everyone from the store employees to the installers were amazing. The installers went above and beyond in my opinion. Not only did they leave extra carpet but the cut out a tiny piece to use as a floor mat. I never asked them and they did it to help with dirt travel up my stairs. I cannot truly say enough wonderful things about this company. I will for sure being using y’all when I have to replace the rest of my carpet. You made a nerve wracking decision so easy and painless. Thank you.
Anonymous
last year
Thank you Tylynne, we love hearing that 😁Your business is much appreciated!
5.0
Rancho L.
last year
great job with new tile project and the fireplace. I look forward to doing more flooring projects with these guysJeff Z
Anonymous
last year
Thanks, Jeff, we appreciate your business and will hope to do more.
5.0
Daniel J.
last year
The bottom line is about the installer. The installer is a trustworthy person who is good at what he does. Our carpets were installed beautifully. Also, are office contact person, Karen, was pleasant and helpful to work. Thank you, The Floor Store!
Anonymous
last year
Thanks Daniel, and you’re right about the installer. We are fortunate to have such excellent people on our team.
4.0
Àlbert B.
last year
The overall experience was good. From first walking in the store to selecting a carpet and then having it installed less than 2 weeks later. They were able to do the total install in one day. So far we are satisfied with everything regarding the carpet and the install. I do think they could have put down floor paper at the entry of the front door over our hardwood floor for protection. We did notice that one of the closet doors did not get a door glide. Still have not put one in as I'm reluctant to punch a hole in the carpet. The old carpet was a little thicker than the new carpet so I had to bring the painters back to repaint the baseboards which was an extra and unexpected expense.
Anonymous
last year
Thank you for your review and your business. I’ll mention your comment about protecting the hardwood to the installer who did the job.
5.0
Bonnie B.
last year
Great experience! Karen was very knowledgeable, answered every question and her service and responses were quick throughout process. Install team was awesome. Love our new carpet!
Anonymous
last year
Thank you Bonnie, I’ll make sure to pass your review on to Karen.
5.0
Trisha K.
last year
Outstanding service and installation from beginning to end. Knowledgeable on carpet and installed quickly and professionally.
Anonymous
last year
Thanks Trisha, we appreciate your business and your nice review.
5.0
Joshua G.
last year
Excellent service and quality. I've already recommended your services to my friends
Anonymous
last year
Thank you, Joshua, we appreciate your support!
5.0
Vonda C.
last year
Great service and selection is vast for all floor coverings from all types of tile to carpet
Anonymous
last year
Thanks Vonda, we appreciate you!
5.0
Laura W.
last year
My experience with The Floor store was great. Karen helped me by explaining the different types of Luxury Vinyl. I am thrilled with the product. I have shopped here before with great results. Will shop there again! If your looking for flooring or tile for a backsplash I recommend you check them out. I worked with Karen.
Anonymous
last year
Thank you Laura, we're blessed to have such great salespeople and installers. I'll pass this along to Karen.
5.0
Josh H.
last year
Awesome customer service, great quality, clean and quick installation! A+++
Anonymous
last year
Josh, we appreciate the kind words and look forward to helping you and your new bride in the next phase of your remodeling. And congratulations on your upcoming marriage!Rick
5.0
Sheila C.
last year
Great service! Karen is really great to work with and very knowledgeable. Install went smooth. Installers were friendly and skilled, carpet looks great. Highly recommend.
Anonymous
last year
Hi Sheila. Thank you for your business and for taking a moment to review. Much appreciated!
5.0
William C.
last year
Great selection, knowledgeable salespeople.
Anonymous
last year
Thank you, William!!
4.0
JoAnn G.
last year
Good info on product...did not get call back when i left message so called next day. I did not use them
Anonymous
last year
We appreciate your review!
4.0
Luis M.
last year
Anonymous
last year
Thank you for reviewing, Luis!
5.0
Richard B.
last year
Team was very professional and on time. With reasonable price.
Anonymous
last year
Thank you, Richard, your business and your review are appreciated!
5.0
L M.
last year
I have been very impressed with The Floor Store across multiple interactions. We had our upstairs carpeted in July 2020. While I did have couple of concerns about installation the owner has been receptive and always had someone out to fix the issue. For example, my large bathroom vanity was just removed and the carpet underneath couldn't be properly installed the first time due to space/work allowances. I called the Floor Store and they sent a team out to re-install the carpet. The carpet had been cut a little short and I was expecting a gap between the tile and the carpet--but no, the installers were really good and made it fit perfectly! We will be reflooring our downstairs next and I plan to work with The Floor Store.
Anonymous
last year
Thank you for your kind review. We look forward to helping you with the next project!!
5.0
Bernard T.
last year
We bought carpet from the floor store 3 years ago and some of the edges were coming up in high traffic areas. We called them and while the installation warranty was only 1 year, they still sent the original installer back to our home to fix these issues. They really stand by their product and work!
Anonymous
last year
Thank you, Bernard!
5.0
Patricia A.
last year
Great! Easy to deal with, great selection, professional, knowledgeable, flexible installation scheduling. Would definitely use them again!
Anonymous
last year
Thanks Patricia!!!
5.0
Krysta A.
last year
I had a rental house that needed new carpets as soon as possible. I called the Floor Store @The Carpet Co and they were able to come out within a couple of days to bring samples and measure the house. They installed the carpet a couple weeks later. The installers were friendly, focused, and cleaned up after themselves. I will definitely recommend them to everyone I know.
Anonymous
last year
Thank you, Krysta, we appreciate your business and your review!
5.0
Pat S.
last year
Easy! Karen was wonderful. She helped me find the perfect tile, she knew what other items I needed to have the job completed. She took it upon herself to deliver any additional items to me that I needed to finish the job. During our project we were short a few bullnose pieces. Karen was able to find a way to make sure I received the needed tiles in a quick & efficient way. In short, if there was a problem Karen had a solution. Karen knows the products at The Floor Store very well, and has a great eye for finding the perfect choice in blending the right element to your decor.
Anonymous
last year
Thanks for your business and your review, Pat. and you're right, Karen knows her stuff!!
4.0
Kerri H.
last year
The floor looks good. Scheduling was not done like we had hoped. We are a commerical business and were told the install could be done in two stages allowing time to move the furniture for the second phase. It did not happen which caused a bit of a chaos.
Anonymous
last year
Thanks, Kerri, we appreciate your business and your review. My apologies for the scheduling error.
5.0
Joshua R.
last year
I have worked with this company on multiple occasions and they do a wonderful job! Deanna is quick to respond, measure and send estimates back to me quickly. (This can be a struggle in NM!) The installers get in and get the job done quickly but professionally. I will continue to use them in real estate and in my own home.Lori Robbins
Anonymous
last year
Thank you, Joshua, we appreciate your business. We are so fortunate to have great people like Deanna and our installers working here!!!
5.0
Patricia T.
last year
Anonymous
last year
Thank you, Patricia!!
5.0
ivy S.
last year
Anonymous
last year
Thanks, Ivy!!
5.0
Dwain S.
last year
Doesn't look like much from outside, but inside, all kinds of carpet to chose from. Friendly customer service.
Anonymous
last year
Thanks, Dwain. We appreciate your business and the review. And we're working on the "outside" thing!!! :)
4.0
Meaghan S.
2 years ago
The Floor Store first redid my upstairs which turned out great. When they came back to do the downstairs it was a different story. The floors look beautiful but when you walk across them they are mushy and make weird noises. The installer came back twice to fix the problem but it still is not great. They did not level the floors before installation and it's obvious. At the same time, I was finishing remodeling my kitchen. The second time the installer came to fix the noise and leveling issue in my kitchen he had to remove the newly installed kickboard. His team damaged it and said nothing. After noticing this issue along with a gap, less than a month after the last time the installer came, I reached out to the salesman. I was told to go spend an additional $20 of my own money and fix it myself. Glad I spent around 20K here just to be told to spend more of my own money when they damaged my brand new kitchen. They do not care about you once the money is paid.*************************Editing to add that one of the owners, Randy, did reach out to me after my initial review and offered to pay for the kitchen repair. I appreciate him doing this as the cost of the repair was much more than $20. I have added an additional star for his quick action to better the situation.
Anonymous
2 years ago
Thank you for the feedback. I'll be in touch soon to discuss.
5.0
Manuel G.
2 years ago
Karen, was a very knowledgeable and helpful salesperson. She was great to work with. The floor installer, Fidel, was very professional and did a great job. We are very happy with our new floor in our medical office. The Floor Store is the best. We would highly recommend them.
Anonymous
2 years ago
Thanks, Manuel. We appreciate your business and your kind words!
5.0
Elizardo M.
2 years ago
Anonymous
2 years ago
Thanks, Elizardo!
5.0
Karie M.
2 years ago
A pleasure to do business here! Everyone was very helpful! Thank you for making the process easy!
Anonymous
2 years ago
Thank you so much for your business and for taking the time to review. We appreciate you!!
5.0
Kyle R.
2 years ago
Anonymous
2 years ago
Thanks Kyle, we appreciate your business!!
5.0
Joyce L.
2 years ago
5.0
Melissa F.
2 years ago
Randy is very accommodating and easy to communicate with. All the staff are knowledgeable and helpful, and the store has a great selection. The floors were installed professionally and efficiently, they look amazing! Would highly recommend!
Anonymous
2 years ago
Thank you, Melissa. It was a pleasure to work with you!!!
5.0
Sid G.
2 years ago
It was very easy to work with The Floor Store from the estimate to the installation. All my questions were answered quickly, it was never difficult to get someone and everyone I worked with was friendly, courteous and professional.
Anonymous
2 years ago
Thank you, Sid. I’ll pass your kind words along to Tory and the installation team!
5.0
Carolyn A.
2 years ago
We are so pleased with our new LVP floors! Karen at the Floor Store is knowledgeable and easy to work with through the process from selection through installation. We whole heartedly recommend the Floor Store!
Anonymous
2 years ago
Thank you for choosing The Floor Store, we appreciate your business!!
5.0
John M.
2 years ago
The Floor Store handled our flooring needs completely and professionally. They were competitive and courteous and provided us with accurate timelines for the order and installation. Their installers were productive and neat leaving the area clean and ready to enjoy.
Anonymous
2 years ago
Thank you, John, we appreciate your business!!
5.0
Elvia H.
2 years ago
My husband and I purchased the Coretec flooring in Chesapeake oak from Sian. She was very helpful and knowledgeable. The flooring was in stock and brought it home the same day we purchased it. We also worked with Troy when we ordered our baby threshold & T-molding. He asked questions to make sure that we were ordering the correct transitions and the correct amount. Highly recommend shopping local at The Floor Store.
Anonymous
2 years ago
Thanks for taking the time to post your kind review. The Coretec Chesapeake Oak was a great choice and I’m sure you’ll be happy with your floor for many years. We appreciate your business!!
5.0
Joyce L.
2 years ago
Very helpful.
Anonymous
2 years ago
Thank you for your kind review!
5.0
Amy R.
3 years ago
I purchased a large area rug with Rick. The experience was professional and efficient! I appreciated the service and savings I received shopping locally. I highly recommend The Floor Store for any of your flooring needs.
Anonymous
3 years ago
Thank you, Amy, enjoy your beautiful rug!!
1.0
Josh B.
3 years ago
5.0
Lupe M.
3 years ago
5.0
Amanda W.
3 years ago
Anonymous
3 years ago
Thank you, Amanda!
5.0
Monica V.
3 years ago
Knowledgeable and client oriented, I just started doing business with The Floor Store, looking forward to doing so much more in future!
Anonymous
2 years ago
Hi Monica, thank you for your business and your review!
4.0
Armando A.
3 years ago
Anonymous
3 years ago
Thank you, Armando!
1.0
Mountain M.
3 years ago
Saddened by the service.
Anonymous
3 years ago
I tried to call you today but you were in class and then then gone for the day. We need to make arrangements to get the binding repaired. Please call me at 884-0035. Thank you.
5.0
Julie P.
3 years ago
Such friendly staff. Great prices. Didn't try to upsell us.
Anonymous
3 years ago
Thanks, Julie for your business and your review. I like to think that our staff does more educating and explaining than they do selling!
2.0
Amy S.
3 years ago
Don't believe anything they tell you about scheduling. I ordered lvp flooring early April; job was finally finished end of July. Product was in-house so no product shortage or delay--it was all poor project/subcontractor management.
Anonymous
3 years ago
Hi Amy. This is Randy, I spoke to you this morning. I’m sorry you’re unhappy with our scheduling. We had the flooring in stock but not the 1/4 round for your cabinets. Is there something else I am not aware of? Unfortunately this has been a …Hi Amy. This is Randy, I spoke to you this morning. I’m sorry you’re unhappy with our scheduling. We had the flooring in stock but not the 1/4 round for your cabinets. Is there something else I am not aware of? Unfortunately this has been a terrible year for ordering delays. Can you call me again to discuss? I would appreciate knowing more about your experience.More
5.0
Debbie G.
3 years ago
5.0
Jason L.
3 years ago
excelant customer service.highly recommend this place
Anonymous
3 years ago
Thank you, Jason!
5.0
April Y.
3 years ago
Anonymous
3 years ago
Thank you, April, I appreciate your business and enjoy working with you!
4.0
Peter O.
3 years ago
Good prices and great flooring material
Anonymous
3 years ago
Thank you, Peter. We appreciate your business and your review!
5.0
Jeremy M.
3 years ago
The service was great Joann made purchasing the carpet easy she is very knowledgeable and knew what to show us, no up sales or anything just straight forward. The installation went easy Aldo showed up when he said, and got to work the carpet looks great and we couldn’t be happy with the experience
Anonymous
3 years ago
Thanks, Jeremy, we appreciate your business!!
5.0
David H.
3 years ago
I had a job for a client that went so well. I met with Tory at his display house, he went and measured, we paid he scheduled his guys were right on time they moved furniture laid the carpet and it looks awesome. They put the furniture right back where it was. What an easy way to do business.
Anonymous
3 years ago
Thank you, David!
5.0
Daniel W.
3 years ago
The Floor Store tried extremely hard to help me with a laminate flooring problem. While ultimately it turned out that what I needed was a discontinued product, I certainly won't forget the effort they took to try and help me, especially on a job which wasn't going to turn a big profit for them. Would absolutely recommend.
Anonymous
3 years ago
Thanks very much for taking the time to post your review. We try to help every customer, regardless of the size of the job.
5.0
Daniel W.
3 years ago
5.0
Chris W.
3 years ago
Best place in town for well priced carpet and vinyl installed correctly by a PROFESSIONAL!
Anonymous
3 years ago
Thank you, Chris. We appreciate being the flooring company for your projects!!
5.0
Peter O.
3 years ago
I was pleasantly surprised. The prices seemed good and they offered reasonable installation.
Anonymous
3 years ago
Thanks, Peter, we appreciate your business!
5.0
Mike S.
3 years ago
Just had for rooms of carpet installed at our home. The service was exceptional and timely. The Floor Store has a get selection of high quality carpet at prices better than the big box stores. Everything from showroom selection, in home measurements, and installation went off without a hitch. I would highly recommend this business.
Anonymous
3 years ago
Thank you, Mike. We appreciate your review and your business!!
5.0
Sandy K.
3 years ago
Anonymous
3 years ago
Thanks for the rating, we enjoyed working with you!
5.0
John S.
3 years ago
Anonymous
3 years ago
John, thank you for that 5 Star rating, we appreciate your business!
2.0
Chris B.
3 years ago
5.0
Terry W.
3 years ago
It is always my wish to shop locally and from small businesses as apposed to big box stores whenever possible. The Floor Store (Tory Martinez) had a bigger variety of flooring, was not only professional but friendly and extremely helpful. I couldn't be more pleased about doing business with them/him. Definitely looking forward to getting my kitchen floor redone.
Anonymous
3 years ago
Hi Terry, thanks for your review. It’s much appreciated and I’m happy to know you’ve had a good experience. I’m sure Tory will take good care of you as we move forward forward your installation!
5.0
Jessica O.
3 years ago
Anonymous
3 years ago
Thank you, Jessica!
5.0
Ashley D.
3 years ago
I cannot thank Randy and his crew enough for how quickly and efficiently they were able to install new carpet in my home. I called Randy on a Saturday and he went above and beyond to make sure that I would have new carpet by the following Thursday. His installer, Fidel and his helper, were very quick and professional. I know I would have paid a lot more anywhere else, and I was so happy to be supporting a local business. These guys are fantastic.
Anonymous
3 years ago
Thanks again, Ashley. Fidel is an excellent installer and we are fortunate to have him working here. It was a pleasure working with you and I very much appreciate your review.
5.0
Dorothy C.
3 years ago
5.0
Michele H.
3 years ago
the floor store installed VCT in two restrooms at the church. Ordering the tile and having it installed was an easy project. The installers took their time and did a nice job.
Anonymous
3 years ago
Thank you, Michele, I will pass your kind words along to the installers!
2.0
Jon W.
4 years ago
5.0
Dj A.
4 years ago
After shopping other carpet companies in Albuquerque, I walked into this store And was impressed with the carpet and samples they had on hand. Very good quality carpet, and I would definitely shop here again.
Anonymous
4 years ago
Thank you DJ, it was a pleasure working with you!!
5.0
Karen H.
4 years ago
7/30/20 Hello! I want the reader to understand that I have seen the absolute worst in customer service and installation, over the years. The last carpet I purchased was from a "Big Box Store" , and it turned out that the company DID NOT install the carpet that I had actually purchased. Nightmare!!! Which is why I decided to dump the "Big Box Store" and try something different. The job that I needed done was not a big job.....I wanted new carpet for my stairs, hallway, and four closets. From the moment that I walked into The Floor Store, I was treated with the utmost respect. My salesperson, Tory, was excellent. I was most impressed with his honesty. Hard to find these days, for sure. He answered every question that I could think to ask and gave me answers to things that I didn't think to ask about. I also spoke to other staff members, including the owner himself, and they were all wonderful.So, I ordered the SHAW carpet of my choice and waited for it to come in, and then on to installation. One note: sometimes it is a bit hard to tell from a small sample what the carpet is going to look like on a larger scale, and Tory had said that there may be a bit of color difference because of dye lots. Well, the first thing I did when my installers arrived, was to check and see if the carpet I ordered is what the installer brought to my front door. The second thing I did was to compare the sample with the new carpet. To my surprise, it was an EXACT match. Wow!The two installers were a Father/Son team. Folks, these guys were superb! It has always been my experience in previous years, that I had to watch everything the installers were doing, because the quality of work simply was not there. That was NOT the case with the Floor Store's installation team. It didn't take me long to figure out that I did not need to babysit! The two guys were excellent in everything from installation to the way that they presented themselves. Really terrific through and through. What an awesome experience, from start to finish!Please understand readers that I am in no way writing this review for any other reason than my own satisfaction. These folks at the Floor Store were really wonderful and I will NEVER do the Big Box Store again! Here is something else to think about......by the time you look at carpet from a Big Box Store, and you figure the price of the carpet (probably not even a quality carpet, as I found out), plus the pad, plus the installation and all the "other" things they charge you for, you might as well have gone right over to the Floor Store and given them a chance to show you a carpet of REAL quality. Very likely that the quoted price will be close to the same as the Big Box Store. You will actually save money, in the long run, because you are getting a much better carpet.I hope this helps someone out there who is searching for quality carpet, with truly quality service. In my opinion, you can't go wrong with the Floor Store!Have a Great Day!Karen H
Anonymous
4 years ago
Hi Karen. Thank you for those kind words. I will make sure that Tory and the installers all see this. We appreciate your business and your review!!
5.0
Javier M.
4 years ago
Anonymous
4 years ago
Thank you, Javier!
5.0
Shelly P.
4 years ago
We are starting the process of remodeling our bathrooms and stopped in to look around/get suggestions on tile options. The staff were all very friendly and helpful.
Anonymous
4 years ago
Hi Shelly. Thanks for visiting our showroom. We appreciate your kind review!
4.0
manuel m.
4 years ago
mmm not very good experience
Anonymous
4 years ago
Hello Manuel, thank you for your comment. Sorry you had a bad experience. Can you tell me what went wrong?
Anonymous
4 years ago
Hola Manuel, gracias por tu comentario. Lo siento, tuviste una mala experiencia. ¿Puedes decirme qué salió mal?
5.0
Sandra K.
4 years ago
Sian and Tory are great to work with. This company installed laminate 6 years ago and I've had no problems with product our install since. Had a flood that caused removal of some of the floor and six years later this company is still good to work with. Knowledgeable and professional.
Anonymous
4 years ago
Thanks so much for your kind review. I understand your project is still in progress. We will always do our best to make certain you are satisfied every step of the way.
5.0
Escape S.
4 years ago
Got flooring love this place
Anonymous
4 years ago
Thanks very much for your business and your review!
5.0
Brenda G.
4 years ago
I rate the service & work performed from this company 5+ STARS!! In October, we replaced our entire floor with new Mannington Floors because of extensive water damage to our laminate floors. The installation crew removed all baseboards and flooring and installed new baseboards and flooring. I am very pleased with my beautiful floors but especially the quality of work. The installers were here on time and did a perfect job! They were friendly & professional.
Anonymous
4 years ago
Thanks Brenda, it was a pleasure working with you. I know you’ll be happy with your Mannington floor for years to come. Thanks too for your kind words about Tom and his crew. They do excellent work and we are lucky to have them on our team. Please let me know if there is anything else I can do for you.
5.0
robert h.
4 years ago
Great selections awesome service and professional assistance with decor
Anonymous
4 years ago
Thanks Robert, we appreciate your business!!
5.0
Kristina C.
4 years ago
We chose The Floor Store to install bedroom carpet because of a friend's referral and their good reviews. We were impressed! The showroom had a wide selection of carpet samples to browse. We visited the store twice. Joann, the sales rep, helped us narrow our choices to the pattern and styles that worked for our family. She ordered samples - that came within just a few days - so we could see everything in the house. Alejandro and the team did a good job with the installation, only took a few hours, and they stretched older carpets in two other rooms while they were here. Very efficient and really pleased with the result.
Anonymous
4 years ago
Kristina, thank you for your business and for taking the time to write your very kind review. Please let us know if we can ever help you in the future!
1.0
Janice F.
5 years ago
5.0
SPB
5 years ago
We chose The Floor Store to install vinyl plank flooring because of their good reviews. We were not disappointed. Randy was very helpful and knowledgeable. Tom and Angel did a great job with the installation. We are very happy with our new floors.
Anonymous
5 years ago
Thanks so much. Tom and Angel are the best!! - Randy
5.0
Kelli P.
5 years ago
Randy did a super job of helping us while even solving a complex floor issue. We are looking forward to working with him. Install is this week!
Anonymous
5 years ago
Thanks for the review, we'll see you soon!
5.0
hector d.
5 years ago
If you want someone to help you with floor problems go to this place excellent customer service large variety of choices I'm from Houston Texas and if I were to come and look for flooring I would go to the floor store trust me you will love the people there very friendly
Anonymous
5 years ago
Thanks Hector for your kind review. We very much appreciate your business!
1.0
Bren S.
5 years ago
5.0
bren s.
5 years ago
The manager Randy and the sale last, Joanne did a great job of helping us pick out the right padding and carpet. I recommend that you go to them with all your flooring needs and I know you'll be happy with all the results.
Anonymous
5 years ago
Thanks for your kind review. We appreciate your business.
3.0
Danny M.
5 years ago
Good selections
Anonymous
5 years ago
Thanks Danny. We try to keep a large variety of all the latest products.
4.0
Angela S.
5 years ago
We had carpet installed mid April. We are a little concerned about a seam in the hallway. We will give it some time to see if it becomes a problem. Our salesperson did not check the job following the installation. Otherwise, we are pleased with our carpet.
5.0
Stefani A.
5 years ago
1.0
Orlando S.
5 years ago
Went in for carpet. The grey haired carpet salesman couldn’t have been less helpful. He acted as if we were bothering him. If you want to figure things out on your own and be treated poorly with a little bit of snobbery added in this is your place. If you like good customer service and to be treated right seek another carpet company. When we said we weren’t coming back we were told Good. Don’t. Bad bad service.
5.0
Stefani A.
5 years ago
We interviewed several carpet stores, but from the first phone conversation with Randy, and the first meeting with Sian, our sales rep, it was obvious The Floorstore was going to be our first choice! Sian was on time, was completely patient and forthcoming with our millions of questions and concerns. She was warm, knowledgeable, funny and relaxed- we never felt pressured in any way! She was immediately responsive to emails and texts over several weeks time. She even found the perfect carpet for us after we had been unsure and we’re agonizing over the patterns we’d found, since she’d come to our home and knew our style! It turned out to be the perfect choice! Alejandro and his helpers were our installers. We chose a patterned carpet and he was amazing at the pattern-matching- it’s throughout the home and had to be pieced in places- the pattern is perfectly matched and we can’t find a seam anywhere! Plus, they were on time, professional and careful with moving our antiques, and completely clean! When our handyman came afterwards to touch up baseboards, there were only 3 tiny scratches, and he said he’d never seen such a good carpet installation! We love our new carpet and how it’s transformed the look of our home! Obviously, we can recommend the Floorstore and everyone there without reservation- it was a great experience throughout! Stefani and David
randy@thefloorstorenm.com
5 years ago
Stefani and David, thanks so much for your business and your kind review. Thanks also to your friend who referred you to us. These things mean so much to local companies like ourselves!
Stefani A.
5 years ago
We’ve already recommended you-all to friends, and will happily continue to do so! Thank you!
5.0
Stefani A.
5 years ago
We interviewed several carpet stores, but from the first phone conversation with Randy, and the first meeting with Sian, our sales rep, it was obvious The Floorstore was going to be our first choice! Sian was on time, was completely patient and forthcoming with our millions of questions and concerns. She was warm, knowledgeable, funny and relaxed- we never felt pressured in any way! She was immediately responsive to emails and texts over several weeks time. She even found the perfect carpet for us after we had been unsure and we’re agonizing over the patterns we’d found, since she’d come to our home and knew our style! It turned out to be the perfect choice! Alejandro and his helpers were our installers. We chose a patterned carpet and he was amazing at the pattern-matching- it’s throughout the home and had to be pieced in places- the pattern is perfectly matched and we can’t find a seam anywhere! Plus, they were on time, professional and careful with moving our antiques, and completely clean! When our handyman came afterwards to touch up baseboards, there were only 3 tiny scratches, and he said he’d never seen such a good carpet installation! We love our new carpet and how it’s transformed the look of our home! Obviously, we can recommend the Floorstore and everyone there without reservation- it was a great experience throughout! Stefani and David
5.0
Rebecca C.
5 years ago
Through the years I have had several projects done by the floorstore and am always so very impressed with the outcome. Randy is my go to person and he always makes sure that my projects receive his full attention and expertise. Going somewhere else is not an option.
randy@thefloorstorenm.com
5 years ago
We always appreciate your business. I love your new tile, we'll be posting those pictures on our website and FB page!
5.0
Bryan B.
5 years ago
From the sale to the installation to the follow up....everything was excellent 👍
randy@thefloorstorenm.com
5 years ago
Thanks for taking the time to review. We appreciate your business!
5.0
Barbara R.
5 years ago
Very professional and prompt service. Thank you.
randy@thefloorstorenm.com
5 years ago
Thank you so much, we appreciate your business.....both times!
5.0
Sandra S.
5 years ago
Diane is the greatest.
randy@thefloorstorenm.com
5 years ago
She sure is! Thank you for all the business you send our way.
4.0
Kurt P.
5 years ago
The installers did a good job and worked hard
randy@thefloorstorenm.com
5 years ago
Thanks for the kind review. We are fortunate to have such skilled and hardworking installers.
5.0
Mary A.
5 years ago
This has been my second expeience with you. Diane and Fidel are very professional and courtious. I will continue to be your customer and will continue to recommend The Floor Store
randy@thefloorstorenm.com
5 years ago
Thank you for your business and the kind review. Both are appreciated.
5.0
Paul B.
5 years ago
Anonymous
5 years ago
Thank you.
5.0
John R.
5 years ago
You have great products, sale people, and installers. Thanks again.
randy@thefloorstorenm.com
5 years ago
Thanks, we enjoyed working with you!
5.0
Toni S.
5 years ago
It was quick easy and affordable. Thanks so much
randy@thefloorstorenm.com
5 years ago
Thanks, it was a pleasure working with you!
5.0
Jennifer M.
5 years ago
Carpet looks great, the installers were competent, polite, and efficient. Joann was very helpful evaluating colors, styles, and price. Very good experience.
5.0
Andrew G.
5 years ago
Great quality and service for the price. Tile came out looking perfect, as did the carpet, including perfect edges where they meet. Very satisfied and happy with the whole project.
5.0
Kathleen T.
5 years ago
Everyone was extremely helpful and fast.
5.0
Kathleen T.
5 years ago
Everyone was extremely helpful and fast.
1.0
Leanne G.
5 years ago
Did an excellent job.
5.0
Joyce F.
5 years ago
we had a good experience being our first build. We would definitely come back again. Thank you
5.0
Clay B.
5 years ago
Really easy....what I needed at the time selling the house. I feel the new carpet sold the buyer!
randy@thefloorstorenm.com
5 years ago
Thanks for your business and the kind review. Congrats on selling the house!
5.0
Chelsea W.
5 years ago
I loved the service and prompt work. Everything was just absolutely perfect with our experience here!
randy@thefloorstorenm.com
5 years ago
Thank you for your kind review. Your business is very much appreciated.
5.0
Solomon
6 years ago
Showed up with the bow 10 minutes before closing was able to get quality service.
Anonymous
5 years ago
Sorry for the delayed reply to this review. Thanks very much, I'm glad you enjoyed the service. Extra glad because you're a Chiefs fan. Mahomes!!
5.0
Leslie b.
6 years ago
Anonymous
5 years ago
Thank you!
5.0
Stephanie M.
6 years ago
5.0
Debra G.
6 years ago
5.0
It's R.
6 years ago
We are so pleased with the service, price, and look of our new carpet. Sian saved us time and money in choosing a suitable carpet, and Fidel and Jorge did a beautiful job on the installation. We are delighted.
Anonymous
6 years ago
Hi Regina. Thank you for your kind review. We are lucky to have Sian, Fidel and Jorge working with us. We are also lucky to have great customers like you. Your business is appreciated!!
5.0
Ri J.
6 years ago
5.0
Lisa D.
6 years ago
Sian is AMAZING at what she does! She matched my tile to perfection! My floor doesn’t look like it was ever torn apart. I recommend this company for their professionalism, incredible precision, and their ability to make a stressful situation into a great experience.
The C.
6 years ago
Thank you! We love hearing our customer's positive experiences! We appreciate you business!
5.0
carlos l.
6 years ago
5.0
Adam U.
6 years ago
Been buying carpet and tile here for over a decade, great staff, good to work with, the few times we had issues they were quick to fix it.
Anonymous
6 years ago
Adam, thank you for the kind review. We appreciate your business and look forward to working with you on future projects.
3.0
Barry S.
6 years ago
5.0
M T.
6 years ago
Great place. Excellent staff. Well informed.
Anonymous
3 years ago
Hi Mary, I just noticed that we had never thanked you for your review. Sorry for the oversight but thank you!
2.0
Bruce H.
6 years ago
5.0
Brandyn B.
6 years ago
My wife and I have many projects that require new flooring in homes. We came here for the good reviews and we where not disappointed! Randy Jordan helped us get exactly what we wanted and for a great price! We will be back and hope to do more and more business.
Anonymous
6 years ago
Hi Brandyn. Thank you for the kind review. I appreciate your business and look forward to helping you again in the future.
5.0
Joshua W.
7 years ago
1.0
Leslie K.
7 years ago
We chose this store because of the great reviews. Two different trips into the store and two different bad experiences. We had a huge job,but couldn't get past the terrible customer service. We always prefer buying local but had to take our business elsewhere.
Anonymous
7 years ago
Hi Leslie. My name is Randy Jordan and I am The Floor Store General Manager. Thank you for your feedback and for the opportunity you had given us. I'm so sorry to hear that you were unhappy with the service from our store. It appears …Hi Leslie. My name is Randy Jordan and I am The Floor Store General Manager. Thank you for your feedback and for the opportunity you had given us. I'm so sorry to hear that you were unhappy with the service from our store. It appears that we quoted your project but you purchased elsewhere. While it's disappointing that we didn't earn your business, it's even more disappointing to know that we failed you on service. If you ever have a few minutes to spare and would like to share with me the problems you experienced, the phone here is 884-0035. I also left you an earlier message with my cell number.More
4.0
A. (.
7 years ago
Better than House of Floors, LLCI used both companies and The Floor Store had better customer service (communication was more helpful, precise and explained the process in totality). Instillation was for a small commercial application and I felt like Tori understood my goals and worked with them as opposed to against or up selling. Overall experience was above average and I would use them again!
5.0
JMGonz
7 years ago
Great experience
5
Anonymous
7 years ago
We had water damage in our living room and needed to replace our carpet. The Floor Store worked with us throughout the whole process. We couldn't be happier with the quality of the padding and the actual carpet! Thank you Floor Store!
5.0
Doogan
7 years ago
Very pleassed
"We've used the Floor Store for a couple of years, now. Randy Jordan always gives us great service. Friendly and efficient!"
5.0
JoKuehn
7 years ago
Wow
"The salesman was informative, the estimater showed up on time, the crew came in, installed and cleaned up as promised. How nice was that, actually did what they promised. Nice, looks beautiful. ..thanks."
4.0
Alex V.
8 years ago
Awesome service and great product. Had to call for a few days to get a call back on an appointment. Seemed to lose my info. Regardless, house turned out great and on time with an amazing price.
5.0
Kim S.
8 years ago
"Fast, Easy Installation"
"The Floor Store replaced carpeting in a room that had been flooded. The installers were on time, worked around a piece of furniture that couldn't easy be removed from the room, and left things clean and nice. From the purchase in the showroom to the installation, I was very pleased with The Floor Store in Albuquerque."
5.0
Bee C.
8 years ago
5.0
Glor
8 years ago
Will use them again!
"We are 1/2 way finished with our current remodel project, when the time comes for our next remodel we will call The Floor Store for their help."
5.0
Cj S.
8 years ago
Awesome customer service! Easy process! Huge selection! Ease of mind! Professional! Great price! Beautiful job! Honest! Thanks Tory!
The C.
6 years ago
We really appreciate the positive review! Thank you so much for your business!
Cj S.
6 years ago
Still looks great!! No wrinkles and flawless seams!! Still very happy customer
5.0
Jan M.
8 years ago
Found The Floor Store online. Sales staff were knowledgeable, very helpful; installers were very professional, on time. They did a great job which met our expectations. Definitely would recommend to others.
5.0
Richard R.
8 years ago
Simply Excellent!
5.0
Very H.
8 years ago
Exceptional customer oriented service
"From the clean and tidy showroom, to not giving my credit card to the installers, all I can say is, fantastic! Randy helped me in the showroom and then left me alone to look, but was right there when I needed him. The installers were quiet, clean and very polite, even neatly rolling up an extra piece of carpet for me. This place doesn't nickle and dime you and I love the choices of carpets and what I was able to get."
5.0
Mesa
8 years ago
Great job
From sales all the way through to the finished product they did a great job
5.0
Valerie S.
9 years ago
Excellent customer service. Oh a whim we found this great place for recarpeting in my home. They were courteous and direct. They were a fraction of the cost of big box stores & were SUPER flexible for meeting to measure & for the installation. I since recommended this store to my work colleague who also had them recarpet his home and was also pleased.
5.0
Shawn M.
9 years ago
Amazing customer service I was unable to find anywhere else. Definitely keeping my business.
The C.
9 years ago
Shawn, we appreciate the positive feedback. Thanks for letting us be of service to you and your family. Happy Holidays!
5.0
HappyCustomer2014
10 years ago
Great Service and Timming!
Helpful service/sales people work with you to find the best product for your needs. Pick from in stock items and you don't wait for shipping! Great installers!
5.0
Tori
10 years ago
Flooring and counters for Evergreen ADU
I liked having a store in the neighborhood that I could use.
5.0
MrsNorml
10 years ago
So Happy With Our Carpets!
"We purchased our carpets in Nov 2013. We were very impressed with our installer. He went above when he pulled up the family room carpet and found unexpected 70's glued down carpet. Where others would leave it, he scrapped it all up and removed it. The carpet is outstanding. John came to our home, measured and showed samples. He was very knowledgeable and professional. I would recommend The Floor Store to anyone. Thanks for a great job!"
5.0
nancy57
10 years ago
Excellent customer service
I needed to obtain new carpet for my rental/future home. They recommended which carpet and color met my needs. Installation was within my time period of one week. Very happy with choices and service. Would return for addditional products in future. Installers were professional and very friendly.
5.0
MedicMike
10 years ago
An Excellent Overall Experience
"Convenient shopping, Kristal helped us select the appropriate materials based on our project needs, the installation went off without a hitch and the end result looks great!"
5.0
Leslie R.
10 years ago
Great job Floo Store!
"I found the people at the Floor Store to be not only efficient but extremely knowlegable. They helped me pick a carpet that would hold up to the wear and tear or my hectic lifestytle. They not only removed and disposed of my old carpet, but they repaired and sealed the subflooring insuring a job that would last. I would recommend the Floor Store to anyone looking for knowlegable quality service at a reasonable cost."
5.0
Courtney W.
10 years ago
Kellogg Agency Property Management has been using The Carpet Company for the past 7 years. They have replaced, installed, and repaired carpet, vinyl, and tile for many of our houses. They are prompt with their estimates, scheduling, and billing. I would highly recommend The Floor Store @ The Carpet Company.
5.0
Richard S.
10 years ago
We found The Carpet Company through a friend. He was so right in sending us to The Carpet Company. My wife and I completely redid our home thanks to The Carpet Company. They helped us by installing new carpet that withstands daily traffic, plus grandchildren, and a Saint Bernard. It has been down for two years and still looks brand new. Even though our grown children favored tile Tom took the time to discuss the benefits of Linoleum and how it would help both of us physically. They put down Linoleum that looks like tile! Rick helped us pick the right type of shutters and blinds for the house. The shutters complement each room and provide the look both my wife and I wanted. They stand behind their products and when one Roman Shade had a problem they replaced it immediately no questions asked. The new one is working fine.The Carpet Company goes through out New Mexico. They redid the manager's apartment flooring and carpet as well as the office in a condo complex in Angel Fire, New Mexico that we belong to. I recommended them and their bid was lower than what the HOA Board could find locally either in Taos or Angel Fire. Again great work done quickly and professionally.They also do small jobs. They successfully bid on redoing the Sacristy of our church. There were three bids submitted and the product and price of the carpet squares ordered was within budget. Again job was done professionally and their installers worked with the design of the room so everything fit.As you can tell both my wife and I are extremely pleased with the value we have received but more especially the friends we have made.Dick Steele Albuquerque, New Mexico April 9, 2014
5.0
Itzel R.
10 years ago
AmWest Corporation has been doing business with Steve Brown and the Carpet Company for approximately 6 years. During this time they have done flooring in hundreds of homes. This represents thousands of yards of carpet and vinyl as well as tile and wood flooring. The jobs are well done, on time and on budget.Steve has always provided us with great customer service. We couldn’t count the number of times Steve has helped us out with scheduling deadlines and with all the other flooring issues that come up in our business. “Steve, I’ve got a house with 4 loose tiles. I need them set and grouted…” “Steve, can you send somebody out to repair some vinyl that is peeling up by the hall bath tub…” “Steve, I need a transition strip – tile to carpet. Can you get this done ASAP?” And they are always there to take care of the little things that no one else cared to do or wanted to be bothered with.It is this kind of service and personal attention that matters in the long run. We feel very fortunate to have such a great business relationship with Steve Brown and the Carpet Company.Sincerely,Chuck and Art EsquibelAmWest Corporation
5.0
PatrickJesseWhite
10 years ago
My wife and I wanted to replace the cheap contractors grade flooring in our house with some high quality nicer vinyl and carpet. I got a couple of quotes from different companies, and The Carpet Company came in quite a bit less expensive for exactly the same flooring. But that didn't mean they cut any corners. Everything from start to finish was top notch, including customer service. Randy drew up a plan for me to show exactly how the flooring was going to be put down, so there were no surprises. He came out the morning of the install to meet with me and the subcontractors and made sure everybody was on the same page, and followed up afterwards to make sure I was happy with how everything went. Which I was. Would not hesitate to hire the Carpet Company again!
5.0
Steve K.
10 years ago
I have been using Steve Brown at The Carpet Company for 13 years. I have used him personally many times and my real estate company has sent him countless referrals and our clients are always thoroughly satisfied with his professionalism and the company's product and workmanship. The Carpet Company sells and installs quality flooring for extremely fair prices. I tried a number of other local companies before I found Steve but he is THE BEST!!!