Masters Petersens Flooring and Interior Design, LLC
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Petersen's Flooring & Design
565 Logistics Dr, Windsor, CO 80550-3244
970-226-5343
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
Leahrose G.
4 months ago
5.0
Alyssa F.
5 months ago
Having a professional relationship with Masters Petersens I have been so impressed with the quality of materials offered, along with the level of customer service and friendliness I have received from the team. I have especially enjoyed working with Keri, her wealth of knowledge and passion for design has been such a valuable extension of the services I am able to offer my clientele!
Anonymous
5 months ago
Thank you very much Alyssa! We are just as happy to have someone like you to share fun and creative visions!
5.0
Abbey K.
7 months ago
I have a professional relationship with this company, and they are really great to work with! Drew is a responsive and organized project manager, and Keri is a very talented designer. Everyone there makes a great team to work with!
5.0
Jay M.
3 years ago
Fantastic!
1.0
David F.
4 years ago
We hired this company to install LVT on our stairway and carpet in our basement, over some potentially asbestos tiles. This is the 3rd time I have replaced the carpet in this home and have never had an issue.When the estimator came, the tiles were uncovered and very visible. In fact, we walked all over them. He asked me to remove a few loose pieces around the edges and to remove the linoleum that was already on the stairs to save a little money before the install day. Then, he said, it should be no problem to install carpet on top of the tiles with that work done. The estimate seemed a little high, but the reviews looked good, so we moved ahead and paid half the estimate to begin. This was the last good moment!The first day of install (3 days before Thanksgiving), no one showed up. I called at noon to find out what was going on and was told they had missed putting me on the calendar. They rescheduled to only do the carpet for the day before Thanksgiving. That morning, a couple showed up (apparently they actually subcontract the work out) to take measurements. They came in grumbling that they had gotten the day off and had felt pressured last minute by the service manager to come in anyways.They saw the tile and looked worried, but said it should be fine. Then they left to cut the carpet and get supplies. They returned while I was out on a few quick errands, so they couldn't have been there long, but I received a call from the salesperson that the tile was breaking up and they could not complete the job. But she was quick to add that I would have to pay for the carpet that had already been cut.I returned home and found the couple was already gone. A pile of carpet was on my basement floor. And 2 rows of tile out from the wall had been completely broken up (not sure how that happens while laying tack strip).Over the next few weeks, Masters/Peterson sent over all of the "options available" that all would cost me $1000s of dollars more than the original estimate and then seemed surprised that I could not afford these alternatives.When I began voicing my frustration, the owner and the salesperson came to take a look at the issue. The owner did offer a few other solutions (either expensive or uncomfortable), but mainly seemed to want to make sure I knew they had done nothing wrong and the blame was squarely on me. He claimed I had been expressly told by the estimator that I needed to remove ALL of the tile before they could install the flooring. Therefore, I would need to at least pay the cost of the materials they had ordered. Then the salesperson actually joined me in explaining to the owner that I had just been asked to remove a few small pieces of loose tile around the edges. Apparently, he didn't get it.The next morning, they sent me invoices for all of the materials.With Christmas approaching, I spent some time looking into the alternatives the owner had offered, but all of them turned out to be several thousand dollars more.As this issue escalates, Rick (I think the owner), has continued to act like a bully, essentially called me a liar (which I'm sure he will do with this review), demand payment, refuse to come get the pile of carpet out of my basement (because "it's [my] material" and "no refunds or exchanges"), and claim that they had insisted I remove the tile from the beginning (which is completely untrue). I have posted the estimate, which shows I need to remove the "loose tile" which I described above, but he now translates that to be the entire tile floor.I will be working with my credit card to hopefully get my deposit back. But now Rick is threatening to seek payment otherwise. He also claims that his team has been very thorough in their explanation of potential problems with the existing floor, but has only been so since dumping the carpet on me.Hiring these guys is like getting mugged in an alley!I had to learn the hard way! Save yourself a huge headache and go somewhere else!
Anonymous
4 years ago
I am truly sorry that you feel so strongly that we aren't willing to help you. As we have stated numerous times, if you removed even the perimeter asbestos tiles, we would be able to complete the installation without issue. From my …I am truly sorry that you feel so strongly that we aren't willing to help you. As we have stated numerous times, if you removed even the perimeter asbestos tiles, we would be able to complete the installation without issue. From my understanding, a homeowner can remove asbestos without contracting an abatement company.We, however, cannot because we aren't licensed. Those tiles on the perimeter are loose and that is why they were breaking when we tried to nail tack strip through them. As required by law, we stopped as soon as we began to disturb the asbestos too much. We would/will be happy to complete the installation if the asbestos materials are not impacting our work. The materials were special ordered for you and non returnable so we have provided you credit for everything we could return.More
5.0
Todd M.
5 years ago
Petersen’s replaced the carpet in two bedrooms. The design consultant was very helpful, the estimator was friendly and efficient, and the installers were fast, careful, and did a great job. What more could you ask for? An A-1 terrific experience from start to finish.
5.0
Israel R.
5 years ago
The best of the best
5.0
David L.
5 years ago
5.0
L B.
5 years ago
2.0
Judy C.
5 years ago
We had a new floor put in by Peterson’s Flooring this last fall. It wasLVT: Luxury Vinyl Tile by Armstrong. We decided to use Peterson's Flooringbecause of the almost entirely 5 star reviews. We have lived inFt. Collins for 40 yrs and have never had an experience like this.After a less than satisfactory experience, I now have huge doubts aboutthis system of reviewing.There were many issues from the start. We were not informed aboutall the information needed when choosing this type of flooring: it hassome very particular characteristics that make it a highmaintenance choice and great care must be taken to keep it in goodcondition. It was quite expensive, so we expected it to wear better and be at least as durable as the sheet vinyl we had previous to this. The owner did follow up with some further work but there are still some bigger than expected gaps between the tiles, in some particularly vulnerable areas (next to exterior doors, in bathrooms, etc.)The tiles have a 30 yr warranty but the underlayment has NOguarantee, so, with gaps between the tiles, water is bound to get in.The floor looks beautiful but it was put on without the permanentadhesive that was recommended by the manufacturer (rather than thetemporary type) and was not rolled with the heavy roller that is alsorecommended. It was done three weeks later, after our complaints.The owner is somewhat difficult to work with and seems to care mostlyabout getting paid.I would say that buyer must beware and look up what you are gettinginto with LVT, because this company may not tell you what you mightneed to know. There were many other things that I could mention herebut will not except to say that the cove base that they came to repair is now detaching from the wall and there are still some wider than expected gaps between the tiles.We will NOT be using this company to install our new carpet when thetime comes, and we will be sure to warn others about whathappened here.
5.0
Benjamin R.
5 years ago
They have a great selection of products and know them by heart. The staff is very friendly and are eager to help, I don’t leave a lot of reviews but felt they deserved all of the five stars.
5.0
Robert B.
6 years ago
5.0
Randall M.
6 years ago
Great people, Great selection, will bend over backwards for you.
5.0
Robin S.
6 years ago
We own a rental property here in Fort Collins and needed to update the carpeting in two bedrooms, hallway, and stairs, along with replacing the flooring in three bathrooms. The staff at Petersen's Flooring & Design were very knowledgeable and helpful in helping me pick out the best flooring choices. Their carpet installer was amazingly efficient and did a wonderful job - all by himself!! Thanks again, Ashley, for all your help. Will recommend Petersen's to all my friends and family.
5.0
Ron N.
7 years ago
Just had our upstairs 3 bedrooms, hall and stairs re-carpeted. The Petersen's staff is very friendly, knowledgeable, and easy to work with. The installers were great too. We are very happy with our carpet. I give them 5 stars and an excellent rating.
5.0
Shirley S.
7 years ago
We recently had a wonderful experience working with the staff at Petersen's Flooring and Design! From start to finish, each member of their team was professional, personable, and extremely helpful. The design team (Ashley, Kelsey and Sarah) and installation manager (Les) guided us in choosing the best carpet that was within our budget. Marvin and his team expertly installed our new carpet, and were always courteous and on time. We highly recommend Petersen's to one and all!
5.0
Kelsey H.
7 years ago
I am a local designer and I love using Petersen's Flooring because of their customer service and large variety of options.
5.0
Jessica K.
7 years ago
We had a great experience with Petersen's Flooring & Design! The staff, especially Sarah, was extremely professional, helpful, and attentive to our needs/budget. The installers arrived on time, worked full days and our floors look fanastic.
5.0
Susan D.
7 years ago
5.0
George H.
7 years ago
i purchased lamined flooring for the upper level in my townhome.installing was a day longer than planned do to the quality of flooring.the crew did a great job on the floor.it has been down about three months and i just love it.i use a shark pet vac. and then follow with bona floor cleaner.love it in my master bedroom.Ashley was just great to work with.
5.0
Meredith M.
7 years ago
5.0
Meredith M.
7 years ago
5.0
Meredith M.
7 years ago
5.0
Jaclyn M.
7 years ago
We recently bought flooring for our kitchen remodel and we are extremely happy! All of the staff is super helpful and have amazing ideas. A special thanks to Ashley who helped us pick our flooring. Her ideas were great for our project and we are thrilled with the end result! Thanks again!!!
5.0
Lynn P.
7 years ago
All of the staff was very helpful to me. My new carpet was gorgeous quality and the installation superb. The stone and tile I ordered was also top quality and looks amazing in my home!
5.0
Ashley S.
7 years ago
5.0
Melinda R.
7 years ago
Excellent service and quality! A breath of fresh air after a few less than satisfactory home repair/remodel jobs recently!
5.0
Sara H.
7 years ago
4.0
Diamond1
7 years ago
Friendly tile company and employees
Am happy with the service I received with my tile great room floor.
5.0
Marla16
8 years ago
Perfect from start of the project to completion
"Working with Petersens was great. From researching carpet choice options, to measuring, to installation, Petersens provided the information, service and expertise that is rarely available to consumers."
5.0
Wat2
8 years ago
Great Service
We love our backsplash! Our installer did a great job and was very professional! Thank you Petersen's your service was exceptional.
Anonymous
8 years ago
" Greetings!On Tuesday, 10/11, I will be out of the office, performing my civic duty, as a potential juror.I am hoping to return to the office on Wednesday, 10/11. I will be checking emails in the evening and will get back to you by Wed morning.Regards,Anna "
5.0
geotheo
8 years ago
"Very competent, quality work"
We tiled our bathroom and are pleased with Petersen's from initial visit through completion of work. Great folks to work with.
5.0
Larry c.
8 years ago
Very promt service.Very satisfied customer
This was our 1st dealing with Peterson's and everything went as you committed. We are very satisfied with the professionalism. My granddaughter had a great time bugging your installers but they were very accepting of this.
5.0
Secarr
8 years ago
Quality
Peterson's Flooring had top notch service from the moment we stepped onto their showroom floor. Every member of their company was cordial and professional. They listened to what we wanted and accommodated appropriately. They showed us all samples within our requests and were able to send out someone to measure quickly. Our installer was prompt & a true craftsman. He did an unbelievable job. Very impressed with this company. Out carpet is simple beautiful & helps makes our house a home.
5.0
Lanny
8 years ago
Great Experience
"Carpet looks great! We are so pleased with what we chose. Marvin and his team did a great job removing the old carpet and installing the new carpet. Marvin and his team are efficient, careful, and hard working. Petersen's Flooring and Marvin really want their customers to be happy and satisfied. And we are!"
5.0
Janly44
8 years ago
Petersen's Flooring and Design
"We recently had whole house carpet installed by Petersen's. Ashley was very helpful in finding the right carpet keeping within our price point. At the time of installation, Marvin and his crew did an excellent job. They were efficient, conscientious, and pleasant to work with. They completed the project in 2 days and hauled off trash/old carpet and vacuumed leaving us with a beautiful newly carpeted home. Thanks"
3.0
LaurenE
8 years ago
Liked the product
The carpet and vinyl we had installed are both great products. Though the installers we've had with Petersen's will lead me to use another company next time. There are visible gaps in a lot of the planks and some wasn't glued down. Installer had an attitude when I wanted him to fix a few areas and wanted surplus product from the install. Had to get it from his associate that had already taken it from the property. Kind of shady. Labor is too expensive with Petersen's to have ton deal with knuckleheads.
5.0
Melinda P.
8 years ago
We started with a different flooring company who was clearly too busy or disorganized to give us the attention required. We also tried one of the companies that comes to you but Petersen's had the better price. They were attentive, responsive, and professional! Petersen's also weht out of their way to accommodate our schedule. The installation was meticulous and at the completion of the job my house was left clean and ready!
5.0
Melinda
8 years ago
Met our every expectation
"We started with a different flooring company who was clearly too busy or disorganized to give us the attention required. We also tried one of the companies that comes to you but Petersen's had the better price. They were attentive, responsive, and professional! The installation was meticulous and at the completion of the job my house was left clean and ready!"
5.0
Claudia L.
8 years ago
Highly recommend!
"From selecting our carpets through installation, our experience with Petersen's was very positive. We needed carpets for almost the whole house, including stairs. Brendon helped us to select the perfect carpets. Les measured, discussed the seams and nap direction with us, and planned the layout. The installation crew was knowledgeable, efficient and tidy; they did a superb job. I can't forget to mention that the pricing was competitive. We love our new carpets; thanks to all at Petersen's Flooring & Design!"
5.0
katinfoco
8 years ago
Glad we ordered from Petersen's
"Petersen's did a great job, nice folks. Steve, the installer, does great work."
5.0
Life g.
8 years ago
Extremely Happy!
"This is the second project we have had Petersen's do in the past year. The first project was when they replaced carpeting in four rooms. This time, they installed a tile backsplash in our kitchen. We were very happy with both projects."
5.0
Robin P.
8 years ago
Petersens completed a major flooring project for me in 2014, and I was so pleased with their diligence on the project details, customer service and quality of products they carry that I had them back to do a flooring project in another room for me recently. It was great to have Ashley as a continuous point of contact for me all the way through the project - she is knowledgeable, helpful and efficient! The crew supervisor was on site during the installation and brought a sufficient number of crew members with him so that the project was finished in a day. I love the Evoke laminate line, and the room looks great!
5.0
Danielle T.
8 years ago
5.0
Tim G.
8 years ago
5.0
enidrobin
8 years ago
Petersen's earns my repeat business!
"Petersens completed a major flooring project for me in 2014, and I was so pleased with their diligence on the project details, customer service and quality of products they carry that I had them back to do a flooring project in another room for me recently. It was great to have Ashley as a continuous point of contact for me all the way through the project - she is knowledgeable, helpful and efficient! The crew supervisor was on site during the installation and brought a sufficient number of crew members with him so that the project was finished in a day. I love the Evoke laminate line, and the room looks great!"
5.0
Tereasa
8 years ago
Great Service
"The staff at Petersen's helped our family find the right product for our house! During the process Petersen's made my wife and I feel confident and comfortable to have them in our home. The sales reps and designers (Ashley, Kelsey, & Brendon) offered their experience and expertise throughout the entire process. The installation manager (Les) and crew was the best I have ever worked with! They arrived on time each day, and completed the project on schedule perfectly! I would like to say thank you to all the people at Petersen's for making this a great experience, and most of all to the crew for a GREAT JOB! Thank you for making a new house, our HOME!"
5.0
Wbck2foco
8 years ago
Great local company
Wsh I could wrte lnger rview about great quality..
5.0
mumbee
8 years ago
What a great store.
"I replaced carpet and vinyl flooring. Everyone I dealt with was professional, and informative. The installer was fast and it is perfectly installed with great attention to detail. I would not hesitate to return and won't waste my time at Lowes or Home Depot."
5.0
Ashley S.
9 years ago
From start to finish Petersen's was so professional! Ashley who is the secretary greeted us at the front door and provided samples for us to see and spent time guiding us in the right direction. Les then drove an hour to where we lived to take the measurements. While he was up at our cabin he made suggestions that helped to make the outcome more beautiful. The work crew headed by Marvin worked so hard in bringing our dream to reality. This is a first rate company!
5.0
Adam K.
9 years ago
5.0
Sharlissa S.
9 years ago
5.0
Ashley S.
9 years ago
5.0
Biyu M.
10 years ago
Nice design!
5.0
Randolph T.
10 years ago
The quality is superor