J & K CARPET CENTER

4.0
|
26 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
J/K Carpet Center 985 Broadway St NE, Salem, OR 97301-1273 503-363-6033 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.0
|
26 Reviews

Reviews


5.0
2 months ago Just got our new flooring installed from J/K in our kitchen, pantry, laundry room and adjoining bathroom. Looks great and at an affordable price. Thanks to Jerry for helping us find the right materials, and the crew for getting it installed in one day.
5.0
3 months ago This customer did not leave a comment.
5.0
3 months ago We have been extremely pleased with our experience at J/K Carpet. Terence was so easy to work with and worked with our timing. The carpeting came out beautiful.
1.0
5 months ago My wife and I actually had a kid free late lunch yesterday the 4th, and thought we would finally get into J/K Carpet to look at more flooring options and sign up for a measure and quote. Walked in with a very loud buzzer sounding....we then looked at practically every hard floor option while there for around 15 minutes.....not a single person came over from the back area or even asked if we could use some help or hand questions. And yes we saw at least four people working there. Guess we'll be going with one of our other quotes we already have for re-flooring our entire house. Funny thing because so many people said this was the place to go.
1.0
5 months ago I have been a customer for years and this last experience was awful. The person who installed my flooring was impersonal and grumbled the whole time he was at my house, both rounds of flooring. Then he was forcing pieces together and chipped a corner off of one piece and left it. Then after telling his boss that he noticed it but the couch was in the way(it wasn't. He had installed it with the couch in the same spot) he came back to fix it, after no showing, and said it was my fault. Now my flooring pieces are warping and after 3 times of trying to get them to come out and look and being told a day and no one showing up, they are blaming me for this too. Saying moisture. My floors have NEVER been wet. They have been so rude about everything and now I have to replace my floors after spending over $4000. I can't afford it. Horrible customer service all around and they don't back up their work and their installer, Brian, hates his job and makes it clear to customers and is careless while laying. I will NEVER recommend JK to anyone again!
3.0
6 months ago This was a nightmare. Craftsman have become as eccentric and pampered artists. �One month to complete a 600 square foot project. �The installers did not catch dust from saw. House filthy. �Little supervision by J/K. �They may have tried. See sentence two. End product was nearly $100/square foot. Demo labor? �Result:beautiful floor.
1.0
8 months ago The salesman Terence is very nice and helpful in selecting the floor materials, but the vinyl floor installers did a poor job. After the new vinyl was installed, the garage entrance door cannot close. We, the customer, had to remove the bottom part of the door ourselves. They left a big mess behind. They put their dirty equipments on our nice carpet. The carpet, kitchen sink, bathtub got very dirty. Pieces of vinyl fell under the floor register. A few black marks were put on the wall. They scratched the toilet, door trims, lower cabinet doors and drawers. We spent over $100 on another contractor to repair the damage afterward. We are unhappy about these J/K Carpet installers.
5.0
9 months ago As a subcontractor reasonably priced and a great selection. Shop around just make sure you check them out.
5.0
9 months ago We have use J/K for over 10 years for our commercial projects. I would recommend them for your flooring projects. Prices are great and they have always done a good job on the installations.
2.0
9 months ago This customer did not leave a comment.
5.0
9 months ago J/K Carpet Center has become my go-to flooring company. I have had nothing but great experiences with about 8 purchases now between 4 different homes I've owned over the years. When I've needed to save money they helped me out and when I wanted the best quality possible they delivered. People are in awe when they see my carpet and hardwood floors. Everybody at J/K Carpet Center from sales staff to the installers have been professional and they have earned my business.
5.0
11 months ago This customer did not leave a comment.
5.0
11 months ago This customer did not leave a comment.
4.0
11 months ago This customer did not leave a comment.
1.0
11 months ago Lousy customer service. Treated poorly by sales associate on the phone. �Basically told me he was unable to do anything I had �requested. �Wouldn't even bring me a carpet sample to save me time. 2 other companies did exactly what I needed no questions.
1.0
last year Awful company to try to schedule a flooring job for . To call and cancel your job 3 days before your scheduled date . Will never go through this company again
last year Business Owner After talking to my sales associate that helped you my understanding is that he was able to find a solution for you shortly after you posted this. Scheduling is difficult on short notice and can be challenging to work out, but as far as I have heard the job was done as planned. Is is correct? It's always nice to have some follow up when you post something negative but come to a solution.
5.0
last year Amazing experience!
5.0
3 years ago Needed to replace some nasty carpet but for some reason reviews about flooring places are hard to come by. Jerry and the staff at J/K Carpet Center were patient, informative, and not pushy! I needed flooring that could handle water and pets well so the staff there suggested plank vinyl (which is holding up great so far). I got quotes at several other places in and around the Salem area and the lowest quote by far care form J/K Carpet Center. Jerry set up a time within the week that I decided on my floors and came by and measured the area needed. I got a quote within 24hr and the quote he gave me was very close to the actual final cost. The gentleman who installed the floors was very nice as well. I will definitely be going back to them for any of my other flooring needs!
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
6 years ago We have worked with Jerry Havlinek of JK Carpet Center for many years. As home stagers and contractors we are only as strong as our weakest sub-contractors. It's important that we work with top notch businesses when we make recommendations to our clients to update their flooring or counter tops. Jerry has always been responsive, knowledgeable and well liked by our clients. The installers are professional and the prices and instock selection is excellent. We recently ordered carpeting for our own home on Jerry's recommendation and are thrilled at the choice. JK Carpet Center can help with all types of flooring needs - from rental quality to custom homes. We recommend them without reservation!
5.0
7 years ago I searched for weeks to find a laminate flooring that I liked and was on my way to Portland to make a purchase when I came across this place. The saleswoman was able to show me an excellent product as a cost less than I was going to pay in Portland. In addition she had it in stock and when there were some questions during installation she eagerly addressed my concerns. My flooring is in and I'm very satisfied.
5.0
8 years ago Great company to work with. Great quality carpet at great prices. Ask for customer service for installation recommendations...their installers are very professional and effecient.
4.0
8 years ago You wouldn't know it by looking at the store, but they have a great selection. We bought carpet for several rooms, was very satisfied. They also have experienced carpet installers.

October 1 - November 11, 2017
24 Months Financing**