CARPETS PLUS DESIGN CENTER
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
5 months ago
I have worked with Rachel on two projects, and she has been terrific.She has spent a lot of time with me, and been very helpful in steering me to product that fit my needs. I had two bedrooms of carpeting done first. The product was what I was looking for ( Mohawk Triexta yarn) and the price was competitive. The carpet installers were on time and did a good job. We are now working on replacing carpet with tile in another room. Carpets Plus sells high quality materials from name brand sources.
6 months ago
I have had Cindy with Carpet Plus handle all of my remodeling. They do fabulous work and clean up. When I was not sure of colors and material Cindy has always been amazing with her decorating ideas! Good job!!!!
6 months ago
Steve Kantak is wonderful! The shower is gorgeous! The price was a little more than I was planning on spending, but well worth it. We were choosing tile for a renovation of our master shower. I'd looked online and we'd made a number of trips to the box stores and didn't find anything to our liking. I finally decided we needed to step outside of the box. I looked online and found 4 possible stores with tile that I liked. I told my husband that I wanted to go to Carpets Plus in Denton first because I was interested in looking at some tile colors from their website. Fortunately Steve at Carpets Plus met us and he helped us find a tile that we immediately fell in love with and we purchased it on the spot. I am so pleased with the new shower. It turned out beautiful. We wound up with too much shower floor tile and were even able to return it. Steve went above and beyond to make sure we had just what we wanted. One more satisfied customer.
7 months ago
I've used Carpets Plus for years, on my own home and recently to remodel the bathroom and kitchen of a rent house. They consistently have the quality of materials that I want and the professionalism that make the process enjoyable. Their range of product and price make them a great choice for any project.
7 months ago
Kellie Restivo was our fabulous designer and we couldn't be happier with her fresh, modern ideas for our rather dated looking kitchen. From start to finish the entire kitchen renovation moved like clockwork. It was a big job as we had lots of old-fashioned wallpaper and border to remove. The walls needed to be texturized and painted. We opted to keep our old oak cupboards and Kellie suggested painting them a creamy white. They were badly scraped and dented as they were 20 years old. The sanding and painting crew were so meticulous. The drawers and cupboards were sanded down and painted both inside and out. This took 3 full days but all the tiny nicks and flaws were gone! We decided to go with Kellie's suggestion of painting our island the same sea salt color as the walls and it was a perfect subtle choice. The countertops were just gorgeous! We decided to do a combo of recycled glass and quartz. The glass tops were rather busy so it made sense to do a bit of both. Again, kudos to Kellie for her spot on suggestions. When our friends walk in they cannot believe that this is the same kitchen! It is light, bright, airy, elegant and looks larger somehow. My husband and I are thrilled with the results. The whole job was executed flawlessly by a well-oiled dream team of true Craftmen! We are so proud of this room and look forward to using Carpets Plus for our Master bath and several rooms of flooring in the years to come. Thank you from the bottom of our hearts to the whole team at Carpets Plus, Denton!
7 months ago
We've used Carpet's Plus for remodeling our business, home, and a rental house. They consulted, designed and coordinated every aspect. They are a team of professionals who provide a tremendous value for the money.
7 months ago
We did a kitchen update with new luxury vinyl plank flooring, cabinet refinish and a stacked stone backsplash. Our family room, breakfast area and master bedroom received new plantation shutters. The kitchen and other rooms got a fresh coat of paint to finish the project. Cindy did an excellent job of helping us select all the new materials and colors. We also were very pleased with the numerous subcontractors.
7 months ago
I was very pleased with the remodeling of my kitchen. Would recommend them for kitchen and bath remodeling. Thanks to Cindy Platt @ Carpet Plus Denton
10 months ago
Worst customer service and on site supervision of any company in Denton county. I recommend you take your money and business elsewhere. Great products but the worst install and follow up possible. Rachel can sell the product but the guy named Chris that says he runs the place and has no idea what happens on the installs. Good luck with warranty work. How they were an honarable mention in the Denton paper amazes me. They suck.
12 months ago
Loved everything about the experience and service while having 4 bathrooms remodeled! Cindy Platt was the best, so knowledgeable, friendly, and accessible while planning and during renovations (even when I kept adding on projects). They have a HUGE selection of products, and she was able to guide us when selecting materials. All of the service crews were top notch in workmanship, accountability, and service. Having a one-stop shop for all products (cabinets, tile, glass, flooring, plumbing, electrical, etc.) was such a relief. We will definitely use them again and have already recommended them to friends and family! Plus they will travel further than their website says.
Extremely displeased with the customer service, my wife and I waited around for someone to help only to be told that we needed to hurry up because the lady didn't have time for us. Will not being going back there to do business ever again. I thought that was a very unprofessional way to handle things and I am appalled that an owner would employ someone so rude with very little social skills.
I would not use this company again. Customer service is something that couldn't be called "service". I am in customer service and if I was the owner of this company I believe I would do some training and some monitoring. The pricing is tremendously over priced as well. Quality is less then desired. Had to have some things redone.
My husband and I just completed our first remodeling project, and Carpets Plus helped make this a very enjoyable experience! We had our kitchen, master bathroom, fireplace, and foyer updated. From first walking into Carpets Plus to job completion, Cindy Platt made us feel comfortable every step of the way. Her expertise and recommendations were crucial in transforming our home. She set realistic expectations, and communicated with us on a regular basis. The crew was great as well. Since my husband and I work from home (with our two dogs) we saw them daily. They were informative, kind, and hard working. It was also nice seeing familiar faces throughout the process. We highly recommend Cindy and Carpets Plus to help with any remodeling needs you may have. I'm already looking forward to our next project!
The worst everything. Installed handles on my cabinets. However they also installed handles on the false fronts of the sink and the stove top! Where they were NOT not supposed to be. It cannot be fixed. The holes are there. The backslash was retiled. The installers and the designer did not communicate and I got a completely different backsplash design than what I was told/ordered.
HORRIBLE customer service. Dont even attempt to browse and get ideas of products and prices. Here is one veteran who will never be shopping here agin. Wish i would of gotten her name to write to the store's owner. She kept saying I said i asked for the cheepest blinds in the store. And told how everything was too expensive for me. You have no idea how much I am able to spend. Just blew that sale.
We had an excellent experience with Carpets Plus. We remodeled our kitchen and master bath and added wood floors to our home. We are very pleased with the quality of work that was done and the timeliness of its completion. Cindy Platt was our consultant throughout the process. She is very personable, knowledgeable, and professional and we are glad she was part of the team. We would highly recommend using Carpets Plus for any remodeling needs. Ask for Cindy, you will not be disappointed.
Carpets Plus recently completed several tile remodeling projects in our home, and we couldn't be happier with the results. We replaced the backsplash in the kitchen, the tile floors in 3 rooms (foyer, pool bath, and master bath), the floors and tub surround in the J&J bath/vanities, and completely remodeled the guest bath including converting the tub to a shower. We are absolutely thrilled with the way each room turned out. Cindy Platt was extremely helpful throughout the entire process from sales through implementation and wrap-up. She provided guidance at the beginning of each project with design and tile selections and remained involved throughout construction until all work was completed. Cindy and the field supervisor, Bill James, provided critical follow-up and were instrumental in making sure all our concerns were resolved at the end of each job. We worked together over the course of several months, and they always made us feel that it was important to them that we were satisfied with the outcome. I think it would be unrealistic to expect no problems or misunderstandings to occur during construction like this. I don’t measure their success by whether or not any issues arose but rather by how they handled them when they did. Carpets Plus worked with us on each room until everything was done to our satisfaction. I highly recommend Carpets Plus for small and large remodeling projects. Cindy, Bill, the support staff, and their construction teams did a wonderful job for us.
Our experience with Carpets Plus was outstanding. Cindy and her colleagues did everything they said they would do. The restoration of our shower and new carpet installation was done professionally and according to the schedule proposed. All the craftsmen who came to our home were courteous and very good at what they did. We were very pleased with the results and would recommend Carpets Plus to our friends and others.
What a wonderful company to do business with. My total kitchen remodel and floors in my 3 bathrooms are gorgeous thanks to Susan Liebler. Ramiro was fantastic following up with the work in progress. Hector did an incredible job with the stone floors. I can't tell you how thrilled I am about my new kitchen and floors. I would highly recommend Carpets Plus to all my friends and family!
We recently completed a remodel of the master bathroom in our 40 year-old Lewisville home. We did a complete gut all the way down to the studs. Carpets Plus did a fantastic job, from listening to what we wanted and did not want, to helping us choose just the right colors and materials, to hiring and scheduling all of the trades. As much as possible, everyone was very respectful of our privacy. Designer, Cindy Platt, was wonderful to work with. At all times she was pleasant, patient and professional. We are very pleased with our new bathroom, and would not hesitate to use Carpets Plus for all future renovations.
Carpets Plus recently installed gorgeous wood laminate flooring & ceramic tile on our home. The quote Cindy gave to us was "SPOT" on. The workmanship & attention to detail was absolutely the best. We are so impressed that they are now doing our Master bathroom remodel. My husband & I would definitely recommend Carpets Plus, they have competitive pricing & outstanding customer service. Not to mention the design team was impeccable! Love our new floors from Carpets Plus!!
Several weeks ago we decided to do some extensive remodeling of our kitchen. We visited "Carpets Plus in Denton and was impressed with their selections and their personnel who assisted us. Cindy Platt was the employee who worked closely with us throughout this renovation and we really appreciate the way she insured that we found what we wanted. She stayed in touch with us throughout the process and now as we complete the job we want to acknowledge how satisfied we were with her as our contact person and also with the other employees who assisted us along the way. We will definitely be continuing customers of Carpet Plus. Roger & Wilma Howard
We have used Carpets Plus for several projects. Most recently, they orchestrated a successful kitchen remodel. Cindy was great. Not only did she have great design insight, she looked for ways to help us extend our budget. She kept the project moving along. Each time our adult children visit, they say, "I'm so glad you updated the kitchen mom." We had such a great experience that we are looking forward to a 'refresh' of our master bath. After more than 20 years, it's about time. We are confident that Cindy will deliver quality and excellent customer once again.
from sales to operations to customer service - Tim, Becca, Juan and Cindy were outstanding!!! No high pressure sales - outstanding price - showed up right when they promised - best carpeting experience ever!! HIGHLY RECOMMEND!!!!!!!!!!!
We recently remodeled our kitchen, laundry, baths and master. It's been a long project but we have enjoyed our experience working with Carpets Plus. Cindy made everything easy -- from the design through installation through final punch lists. We are extremely happy with our updated home and will continue to use Carpets Plus as we still have a few more projects in mind!
Great company! Used them for granite in my new kitchen and everything was done perfectly. Going to have them back for new flooring soon. Great experience from beginning to end and everyone throughout the whole process was a pleasure to work with. Would definitely recommend this company!
PHENOMENAL CUSTOMER SERVICE!!! Call and ask for Susan!!! We recently did a complete kitchen remodel and all new floors in our house. The customer service was outstanding. Susan called us daily and kept us in the loop with all processes and who to expect when. When I had questions, she was quick to answer my calls or returned calls promptly. For such a large demolition inside my house, I could not have had it gone any smoother. From the very beginning spending several hours over a couple trips to their showroom picking out colors and materials, to the end product, Susan was exceptionally patient with us. She is a great designer with great ideas and kept us within our budget. The workmanship is flawless. Thank you Susan for making us feel like we were your only customer.
I have used Carpets Plus for two projects - bathroom and kitchen. I have to say that Susan Leibler designed my dream kitchen! She was so professional and friendly throughout the entire project. Susan was very adept at managing crew scheduling, interfacing with suppliers and keeping communication lines open from first to last. Several unforeseen complications cropped up during the project and Susan stepped up and managed to turn "lemons into lemonade"! She has continued to keep in touch even after completion to acknowledge my special requests and questions as I begin using the kitchen I have been wanting for 30 years! I highly recommend Carpets Plus and Susan for anyone interested in improving their home. The showroom is quite conducive to making choices and creating beautiful designs for any home.
We have used Carpets Plus for both of our home remodel projects. The first remodel was in 2013 and was our master bath remodel. The second was the rest of our home. This included our kitchen, guest bathroom, floor replacement, installation of can lights. etc. - that occurred in 2014. I cannot express enough how highly I recommend Carpets Plus and Cindy in particular. They kept to schedule, the subcontractors were pleasant to work with and responsible, and Cindy was always available to answer questions. If there was ever an issue Cindy was here within the hour.. She provided honest feedback and balances your wants and needs with cost and return on your home. They always make you feel like you are their only client and a top priority. We have continuously recommended them to friends and family. The experience was pleasant and we cannot be more ecstatic on our newly remodeled home.
We did a whole house "update" two years ago this summer using Carpet's Plus. The project involved total painting of the interior, carpet upstairs, kitchen and bath countertops, new faucets, backsplashes, entry porch tile, french doors, installation of new appliances and sinks, and several glass cabinet doors. Since the project had many overlapping layers we were delighted to have Cindy from Carpet's Plus assigned to coordinate the entire remodel. The budget and timeline she played out for us was accurate. She paid attention to the details and was on site almost daily. We felt that she cared as much for our remodel as if it were her own home. Her design expertise is flawless! Our experience was wonderful and we will use Carpet's Plus again for future remodeling needs.
This is our second time to use Carpets Plus for a remodel project. This time it was for a total master bath remodel. Susan Liebler was our project manager. From the design process to installation Susan was so helpful and involved in every step of the process. Everything was done on schedule and very professional. It is so nice to work with one person and have one location to choose all the products. I would definitely use Carpets Plus again.
We recently decided to have our engineered wood floors in the kitchen and breakfast nook taken out and tile installed. Susan Liebler was very helpful in measuring, coming out to check on the work, and making this as easy as possible. My husband has bone cancer, and is very fatigued and weak, so Susan and her crew worked as quickly as possible to get the job well done. They were excellent to work with, and very kind and courteous. I would definitely recommend Carpets Plus and Susan to take care of your remodeling needs.
Finding Carpets Plus and Cindy was a true blessing! She is personable and professional. She helped us with carpeting and window treatments last year and this year she will be helping with a couple other projects my husband and I would like to have completed. Cindy keeps our budget in mind and always has options for us to select from. She and her team respond efficiently when we have questions and the work is always of the highest quality. From small improvements to a home or a large remodel there is no doubt Carpets Plus is the place to go.
We used Carpets Plus twice...once to install floors at our home for sale and the other when we moved into our new home. The floors helped sell the old home sell in less than a week...almost made us want to stay. But it only got better. Cindy helped us with the design of the upgrades in our newly purchased home. She helped with colors and styling and then installation turned out fantastic! It would be hard to use anyone else to make home improvements because we were so happy with both of our previous experiences!
We used Carpet Plus for getting our home ready for sale. We were so impressed with Cindy and her ideas, that we asked her to assist us with flooring in our new home. Currently we are looking for ideas to update our kitchen and Master Bath. Again Cindy came in with great ideas.
We applaud Susan Liebler for being attentive to detail and working closely with us throughout the selection process. Our project was of decent size and required flooring, kitchen overhaul, bathroom overhaul, and media room creation. The not so pleasant twist on this review is in a turn of events we decided to go with a new build. Susan was as professional with receiving this news as she was through the complete process of selecting all the items we needed for our remodel. I have coordinated projects for many years and while we did not complete the process with Susan, I highly recommend her. If the time we spent with her through the first part of the selection process was any reflection of what was to come, I know it would have been a pleasure to continue working with her vision of determination, commitment, and dedication towards delivering a product we would have been extremely happy with. Should we have needs in the future there are no doubts in our minds that we would be back. Thank you again Susan! Best of luck and continued success to you!
We have had two major remodels on our 25 year old house in the past three years, both done by Carpets Plus, both sold to us by Cindy Platt. First were granite counter tops throughout our kitchen, then earlier this year, in prepping our house for sale, we had Carpets Plus re-carpet our loft and upstairs bedrooms. I think anytime a customer returns several years later to the same company for a pretty major outlay of cash, it's a good sign they were treated well the first time around. Both jobs looked great! We are now selling that house and moving into a new one, but not before Carpets Plus puts down 625 feet of wood flooring for us. By the time this third call for a remodel came alone, we had the drill down pat. We made one call to Cindy, told her the location and what we wanted, and except for picking out the pattern, she has taken care of everything else. Carpets Plus even worked with us on the budget we set to insure we got the best product for money spent. We have only been to the store location twice, and their granite storage facility once. All the rest of our communications have been with Cindy. We like that. A one stop shop. We already are planning our next remodel job and it's a tiny one in comparison to what they've done for us in the past.That won't matter to them. Cindy already told us to call her when that time comes around. We will!
2 years ago
i was convinced by my girlfriend to use Carpets Plus to help remodel our kitchen. We hired them to refinish the kitchen cabinets and install new granite counter tops. They turned out to be the WORST contractor possible for the job, We paid a couple thousand more than other bids we received with the understanding that their contractor who specializes in this would do a thorough sanding, then primer the cabinets well prior to painting them to ensure a quality job that would minimize chipping. In fact we were told to schedule all of our other contractors around this and it would extend the length of the job by a few days as there would be a ton of dust created from the thorough sanding job, There was very little dust created from the light sanding job we received. In addition to that upon completion of the job , there was already chipping on the cabinets. A professional painter looked at the work and said they did not prime this which was apparent . When I went to my consultant and sales rep on the job, Cindy and shared my concern , i was then told the paint and primer had been mixed together and that only a light sanding was ever committed to. This was absolutely not what I was told when we agreed to use their contractor and the whole reason we went with them. The fact they misrepresented the quality of work we were going to receive on the cabinets and the attitude and lack of desire to make it right by the company was unacceptable. The contractor was unreasonable to work with. We had another contractor who had to get in their for 15 minutes and this contractor stopped his work for.an entire day. The whole experience was frustrating , disappointing and expensive compared to other vendors and inferior workmanship. The final disappointment was by the Rep Cindy. I was told by the rep in the office she was the best person for the kitchen remodel.Although she did respond when I had a question her attitude was never one that was about satisfying me or making me feel my business was important. It was as if my $13,000 spent with them on this job was of minimal importance or concern and more of a hassle. I had to go in and sign paperwork to pay more to have the inside of the cabinets painted and Cindy sat behind the desk and didn't even acknowledge us for several minutes and when she did it was as if I was a stranger. My girlfriend and I are both in a service industry and reasonable in our expectations and would never recommend this company for any future projects to anyone.
3 years ago
Called to get an estimate on a stair runner. The lady on the phone was completely rude, condescending and impatient, although I was only on the phone with her for about 5 minutes. She was literally huffing and puffing on her end of the phone. For some reason she assumed I knew exactly how the process of buying carpet from their company worked, and seemed very annoyed when she realized I didn't. After feeling completely belittled, I told her I was not interested. I don't care about the quality of the work as the 'customer service' was the worst I have ever had.
4 years ago
We just had this company completely remodel our master bath. All I can say is WOW! What great job they did. From the design service that Cindy provided to the scheduling to the finished granite and tile work, we can't wait to use our new space!
4 years ago
We recently had our kitchen completely remodeled by Carpets Plus. I have never experienced a smoother project. Everything, from the start to finish was as promised. The salesperson we dealt with was Cindy, and she is good. She helped us decide, and pointed us away from things we might later regret. The end product was an awesome kitchen/breakfast nook. The installers were very polite, and professional. They cleaned up everyday, and took the time to answer questions along the way. We are in the process of deciding to replace all of our carpet. We had such a great experience with Carpets Plus. It goes without saying that they will be the ones doing any work for us in the future.
5 years ago
Initially went in for some countertops left with very bitter taste. Salesman Tim was very pushy and turned out to be a real jerk. Manager was no better. I seriously doubt the reviews here are real. This place is very unprofessional and I've been told their team is full of ex cons.
6 years ago
We recently had our Master Bathroom completely remodeled by Carpets Plus. Carpets Plus tore out all are builder grade tile and flooring and replaced it with custom tile. They built us a beautiful new shower and matchng tub surround. Our new tile floor looks amazing. Carpets Plus goes over and beyond what any normal flooring store should do. They care about their customers and they strive to make sure you're 100% satisfied. Very soon down the road we will have Carpets Plus redo our Kitchen counters with granite. We also want to do hand scrapped woods floors for several rooms. Carpets Plus is a full service remodeling company that can take you kitchen and bath and turn into your perfect oasis! Thanks again for the beautiful master bathroom upgrade!!! We show it off to any guest and friends that come by and visit! WE LOVE YOU GUYS!!!
6 years ago
6 years ago
I was looking around for tile to install myself. Found a great selection at fantastic prices! Plus the sales people were very helpful in helping me decide the best type of tile and grout I needed for my project. Highly Recommend!!!
8 years ago
This is my second time to purchase from Carpets Plus. From start to finish, I was completely satisfied. My wood floors in my dining room look GREAT! With the help of their design staff, I just finished my kitchen!! I can't wait for my next project! Thanks Carpets Plus!