MILL DIRECT FAIRFAX
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Mill Direct Floor Coverings
9560 Lee Hwy, Fairfax, VA 22031-2308
703-359-0002
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
Robert G.
7 months ago
This is a local, family-owned business. If it makes a difference in 8n your thinking, they have also been approved by Costco as the select dealer for Shaw premium Flooring in the Fairfax County area. My 30-year-old vinyl floor needed an update, so I contacted them (and others). Mark came out with some samples based on what I told him about my preferences and gave me a rough cost estimate for several options. He then invited me to visit their showroom, which was very close by, just off Fairfax Circle.My visit was very productive. There was no pressure, and I took my time to look through their extensive collection of samples. I took home three to try out in the rooms I was changing and made a decision.Mark took my information and gave me a firm quotation, emailing the documents I needed to fill out and sign on PDF forms that I could complete on my laptop or phone and send back.Now I'm waiting for the materials to arrive in their shop and hoping to have a schedule for installation in the next couple days.So far everything has run smoothly. Everyone I've spoken to at Mill Direct has been helpful and courteous. I'll update my review after installation is completed
5.0
Olga O.
8 months ago
Well done terrific install of our basement rugs
5.0
Jessie C.
10 months ago
We went to their warehouse to get some remnant carpet for a bedroom and Matt was extremely helpful. He was telling us how long mill direct has been around and I can see why! Unbeatable prices and great service. Kevin was also very helpful on the phone.
Anonymous
10 months ago
Thank you Jessie, we appreciate your business.
1.0
Cameron D.
12 months ago
Our experience with Mill Direct felt like the biggest bait and switch. My wife and I went into the store and had a great experience with the sales person and selected our new flooring. We only ended up moving forward because they promised us it would be a 1-2 day install. Instead, it ended up being a nearly 3 month disaster.The first attempt at install was some of the worst workmanship we’ve experienced. The kitchen island was crooked. They didn’t feel like doing the molding and there were gaps and misaligned corners. Some of the tiles didn’t line up and the edges were left unfinished.After weeks of not being able to get in touch, the salesperson finally came out and agreed that it was shoddy work and they would come fix it.More weeks go by and they finally come out again only to rip up half the flooring, say they can’t fix the kitchen island and leave it as is. They did end up passing along the information of another contractor and we had to bring in (and pay for) someone else to finish the job.While the whole experience was frustrating, the worst part was how it dragged out, on and on, when they knew the first day what they could and could not take care of in house. We would have appreciated the honesty rather than the continual denial and disruption.
5.0
nancy o.
last year
If you need quality flooring at a competitive price with professionalism, you have found the place! Found MDF by chance 8 years ago while renovating an office space in Vienna. They were professional, installed when promised and prices were good. Now, I've opened a second location and was trying to go through Home Depot to take advantage of their credit. It was AWFUL! I would have missed my target opening date because of them. I went back to Mill Direct and glad to see Kevin again. I told him he had a week to install. Took me 5 minutes to choose a vinyl floor and a carpet. He kept me informed every step of the way. The installers worked on the weekend and on Labor Day! Office came out beautiful and I can't tell you how difficult the old carpet was to remove (I can, I tried to help).I will not delay next time, heading straight to MDF and Kevin!
5.0
Zach S.
last year
We recently had carpet installed by Mill Direct of Fairfax. It was a very enjoyable and easy process. It was a pleasure working with the sales team. The individual we worked with was very quick with responding to our questions. The installation crew was very professional and went above and beyond with making the carpet look nice. Will definitely recommend Mill Direct to anyone looking to get flooring installed in NOVA.
Anonymous
last year
Thank you Zach, we appreciate your business.
3.0
Enver H.
last year
5.0
John T.
last year
In a word, superb! Mill Direct's services, from the initial sales conversation with David to the final carpet installation, was nothing short of superb. Antonio and his assistant arrived on time and completed the full installation (about 2,000 ft2 upstairs) before they left for the day. While working efficiently and effectively on the day of installation, Antonio and his helper were also very mindful and respectful of our recent interior paint job. When they left for the day, there were no scars or marks on the walls or shoe molding. Having cut several carpet pieces to serve as stair runners, each piece was properly bound by a third party, and when returned for installation (a few weeks later) each fit perfectly. David made sure we received the product and service purchased at the price agreed to, and Antonio made sure the carpet installation was efficient and effective while being respectful of our real and personal property. I would absolutely use Mill Direct again and recommend anyone needing new carpet contact Mill Direct. Superb experience from beginning to end.
1.0
Amol L.
3 years ago
I was speaking to the salesperson about vinyl flooring when the phone rang. He left our conversation and proceeded to take a the call while I just stood there. I went ahead and let myself out, but I recommend shopping somewhere where they aren't so rude.
Anonymous
3 years ago
Hello, thank you for taking the time to come into our store. I apologize that you were inconvenienced because we answered the phone while you were there. We have been in business over 46 years, sometimes the phones ring. Please feel free to set up a free in home estimate at your convenience
5.0
Dave A.
3 years ago
We've been buying flooring here for years, they're a good, honest, reliable vendor.
5.0
Anthony W.
3 years ago
The salesman we had was very knowledgeable and pointed out the different types of flooring we were looking for. He didn't hover over us but was available to guide us as we needed. Plus, there is a very large selection of all types of flooring.
5.0
Eric B.
4 years ago
I can not speak highly enough of the multiple experiences I have had with mill direct. The guys in the showroom and extremely knowledgeable and can speak to all of their products offered. They were very timely in answering questions, providing quotes and flexible is scheduling the install. Their installers were polite, professional and did a great job during removal, install and cleanup. I will continue to use them for our flooring needs!
4.0
Bobby N.
4 years ago
Carpet was installed on time and I am satisfied with their customer service & work.
5.0
Stephanie H.
4 years ago
Very happy with Mill Direct! We found them after a few other companies tried to stick us with hidden fees. Mill Direct was so easy to work with! They understood what we were looking for and gave us exactly that, didn’t try to upsell us. They gave us clear straightforward pricing. They completed the job within days of our first conversation with them, and it looks fantastic. Couldn’t be happier!
5.0
Ashley T.
4 years ago
I had three different companies come out to give me an estimate. One company never even called me back with an estimate, the second company was mill direct flooring, and the last company was more expensive, so I didn’t use them. I worked with Mike from Mill direct and I couldn’t be happier! It was a small project, so they didn’t make much money on me, but they treated me as if they laid floors in an entire house. The workers were fast and very clean, and any little issues I had were resolved immediately. I will definitely be using them when I redo my carpet upstairs, and I will definitely recommend them to family and friends!
5.0
Rookie F.
4 years ago
Superb company thanks!
5.0
Miguel T.
5 years ago
5.0
Teresa C.
5 years ago
5.0
Irene G.
6 years ago
Just had laminate floors installed and can't believe how beautiful they are. The installers were terrific. Arrived on time and did a great job.
5.0
Tito A.
6 years ago
Great flooring store
5.0
Mark S.
6 years ago
Anonymous
6 years ago
Thanks Mark.
5.0
Megan K.
6 years ago
Recently had floors refinished and stained at a new home and absolutely love them. I was very impressed with everyone at Mill Direct. David and his team were knowledgeable, kind, efficient and did great work and all for a great price. I Highly recommend this company.
5.0
Kevin D.
6 years ago
No out of town flooring chain here, everyone is local and easy to reach from the manager to the owner.
Anonymous
6 years ago
Thank you Mr. Dart. It was a pleasure working with you, and we appreciate your business.
5.0
Joseph M.
7 years ago
My wife and I shopped for wood flooring for months, we dealt with dozens of salesmen. Finally we met Dave at Mill Direct, and my wife gave me the ok. The whole team over there is laid back and knowledgeable. The installers did a great job and we couldn't be happier.
5.0
Katrina B.
7 years ago
These guys did a friend's floors with Luxury Vinyl in the first floor and carpet on the second floor. It was a great bargain, the installers were professional and efficient, and the actual floors look great. The vinyl looks just like real wood, is water proof and makes it easy to replace any future damage.
5.0
Top L.
7 years ago
These guys got it all!
5.0
Josh
7 years ago
5.0
Scott G.
7 years ago
David has been great to work with. Extremely professional and courteous. The level of customer service is exactly what I hoped to get. This will be my only flooring company in the future. Thank you!
5.0
Kelsey H.
7 years ago
We love our new stair runner!
5.0
John P.
12 years ago
Mike and assistants have served me extremely well with carpets and flooring for four condos.