CARPET GIANT & SHOP AT HOME SERVICE
Since 1976 - Carpet, Tile, Hardwood & Laminate - In-Stock!!! "Buy It Today & We'll Install It Tomorrow!" "We Guarantee It!" Shop At Home Service 713-224-0245
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Carpet Giant Houston
3407 Gulf Fwy, Houston, TX 77003-5439
713-224-5727
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
Peggy T.
5 months ago
The workers were very professional and got the job done the day before Thanksgiving, and I really appreciate them coming out and finishing the job. It was excellent. Thank you so much Johnny and Mario.
5.0
Anthony T.
5 months ago
Everything was done quickly and efficiently. Our sales representative came out to the house,showed us samples and completed the job in 3 days. Great job guys
5.0
Terry H.
5 months ago
Fast service thank you
5.0
Melissa Z.
5 months ago
Manuel and Enrique did a great installation. Beautifully done and kept work area clean. Would recommend. Our Sales person Manny was excellent! Thank you!
5.0
Patrick K.
5 months ago
I am happy with the quality of the carpet I bought and the workmanship. They showed up on time and did a good job.
5.0
Clarence E.
5 months ago
Great prices and friendly service
5.0
Maria E.
5 months ago
5.0
Mina j.
6 months ago
5.0
Thomas T.
6 months ago
Installers were very courteous and extremely diligent in their prep and clean up afterwards. Excellent job in the installation.
5.0
Joe H.
6 months ago
Everything went very smoothly with the installation and I’m very pleased with the results
5.0
Shabana H.
6 months ago
Very good service. nice environment and knowledgeable staff.
5.0
Chris W.
6 months ago
I have used this company many times and they never disappoint, always quick and polite…. I highly recommend them for all of your flooring needs.
5.0
Dino M.
6 months ago
Best carpet sales guy. Best carpet. Best installed price.
5.0
YezdiKhushi H.
6 months ago
Everything was just very professional.Thank you!
5.0
Dana P.
6 months ago
I'm not the type to leave reviews, but when someone does a job this good they deserve the "AT A BOY". Called Julie Johnston on a Sunday not really thanking someone would come out on a weekend. She had no problem making the trip to our home. Showed what she had in stock , made recommendations on what would be a better look, measure the rooms and added what we needed for seams. Saved us over 2 thousand dollars that we were going to spend with a large chain store "H.D." that had measured wrong doubling the amount of carper we needed. The crew came out the very next day and installed the carpet. Called before they had left the store , to let us know when they would be here. Very polite and informative. When moving our furniture was careful not to damage anything, when finished moved it all back and cleaned up the mess. They did such a great job that we are going to go ahead and do the rest of the house once this half is paid for.
5.0
Marie H.
6 months ago
Great team, great job, great attitudes!
5.0
Ulises G.
7 months ago
Honestly .. the best ppl in carpet.. Robert and Mark the best ever..hands down.. just the best worth the drive
5.0
John J.
7 months ago
2.0
Larry H.
7 months ago
The tile layer guy did a great job except that he left a hole in the bathroom wall the size of a cigarette pack and rats quickly infiltrated my condo.The greedy owner said the hole could have already been there (it wasn't), but reluctantly had a supervisor come out to straighten out the repair.Then, later I went over to pick up some carpeting rolls for our office and the warehouse ganged up on me. They served me but gave me a runaround.One guy whistled at me like a dog. Very hostile treatment of a customer.You have to watch this place.
Anonymous
7 months ago
Hi Mr. Hord, very shocked to see this review. I looked up your invoice and see that we did installation in March 2017 and that our installation manager Gus went out to inspect job for loose tile in June 2017 and repair was completed. I …Hi Mr. Hord, very shocked to see this review. I looked up your invoice and see that we did installation in March 2017 and that our installation manager Gus went out to inspect job for loose tile in June 2017 and repair was completed. I apologize if any of our employees treated you badly. We have been in business since 1976 and pride ourselves on excellent customer service and most of our team has been with us 10, 20, 30 years. If you would like to discuss further please give us a call and I will make sure our store manager takes care of you. 713-766-5633More
5.0
Patti R.
7 months ago
The sales rep was awesome! Very caring and patient. I would recommend her to anyone.😊Patti Robinson
5.0
valerie f.
7 months ago
I can't recommend Carpet Giant enough. They took a small and nearly impossible job and got it done despite many hardships, all of which were not their fault. Thank you to James, Cynthia, and the installer, Mr. Hernandez and all the many people I had to talk to along the way!! You ALL went above and beyond and got my floor done.
3.0
Julie R.
8 months ago
The ordering was easy and the carpet what I wanted but they only send one installer and I have heavy furniture. He put gouges in my walls trying to do it himself. It took him from 9-4 to do one bedroom.
5.0
Joshua B.
8 months ago
Great experience - Did two installs for my sister. Liked the first one so much, we did another room - Manny helped track down more of matching carpet and Raul did excellent work installing - both times!
4.0
Martha T.
8 months ago
Very nice did a good jobWish they had put furniture back in the same place they removed it from
5.0
Teresa M.
8 months ago
The installation was excellent and the finished tile was laid perfectly. Workers were courteous and totally trustworthy. Finished project gets a 10 out of 10!!!One suggestion would be because of all the generated dust to cover areas where the work is being done so it will not look like a dust storm came through!
5.0
Dona A.
8 months ago
Really great experience overall. Easy, pleasant and very well done. We had wood floors installed in the entire upstairs and our installer, Johnny was wonderful. Highly recommend to anyone. Thanks!
5.0
Chandu C.
8 months ago
5.0
Patrick C.
8 months ago
I ahouldve went with Carpet Giant first. Talked to Ben Alva, he took the time to talk to me, met me at the house after the store closed to show me what they had available and to measure. His guys installed 260 square yards of carpet in 1 day and they did it right. They were courteous and careful as to not damage the newly painted walls.
Anonymous
8 months ago
Thank you for your business, glad we could help you with your new flooring.
5.0
Marcia R.
9 months ago
I highly recommend Charmein. She took the time to help me make the right decision. It was like working with a friend.Carpet installer Yonny was careful and respectful in moving my furniture. Very conscientious in making sure my carpet looked perfect.
Anonymous
8 months ago
Great to hear! I will pass along the compliments.
5.0
Arturo G.
9 months ago
Woow mark the best of them ..actually everyone!!best carpet place everrrrr worth the drive
Anonymous
8 months ago
SO good to hear! Thank you for the review and your business.
5.0
Debbie B.
9 months ago
Great Job.
5.0
Andrew S.
9 months ago
My experience with Carpet Giant was excellent and the installation process was great and very professional.
Anonymous
8 months ago
Thank you! Hope you enjoy your new floors for years to come.
5.0
J R.
9 months ago
We had a great experience here. Rob Wilkie took great care of us and gave us a great deal on new carpet and installation. I'll definitely be back the next time I need carpet.
Anonymous
8 months ago
Thank you for choosing CG - happy to here all went smoothly.
5.0
Robert B.
9 months ago
We LOVE the floor Carpet Giant installed for us in just ONE day! Julie Wosenitz helped us tremendously and the installer was quick and very professional. Will definitely come back to Carpet Giant for our next project!
Anonymous
8 months ago
Thank you for choosing Carpet Giant! I will pass along the compliments.
5.0
Cindy B.
9 months ago
Highly recommend!! Fast response time and professional. They will bring the samples to you!! I’m a repeat customer. Manuel removed my carpet and replaced it with scratch resistant, waterproof flooring in one day. He was very detail-oriented!
Anonymous
8 months ago
Thank you for your business, glad we could help you with your new flooring again!
5.0
Danielle I.
9 months ago
5/5 stars. Out of three stores, Carpet Giant was the only business who had inventory of their carpet. That was a huge selling point for my husband and I. On top of that, Javier was great to work with and very knowledgeable. Installers came to our house the next business day and completed the work that day. Great experience overall and would use Carpet Giant again. Definitely recommend!
Anonymous
8 months ago
We appreciate your business & kind review.
5.0
Eric B.
9 months ago
Quality of carpet and padding is excellentInstaller was superb as well
Anonymous
8 months ago
Great news! Thank you for the review & your business.
5.0
Micaela C.
10 months ago
5.0
Karen N.
10 months ago
The installers were prompt, professional and perfect! Love the carpet
Anonymous
8 months ago
ALways good to hear. Thank you for choosing CG!
5.0
Mary M.
10 months ago
Carpet Giant got the work done in great time. Rooms look great and the installers did an awesome job! Looks beautiful!We are very pleased.
Anonymous
8 months ago
Thank you for your business, glad we could help you with your new flooring.
5.0
Candace D.
10 months ago
They make everything so fast and easy! Carpet looks great!
Anonymous
8 months ago
Awesome to hear! Thank you for your business.
5.0
Erika V.
10 months ago
We had been putting off new flooring for a while. Carpet Giant made our experience easy from the get go. Once we made the decision, Johnny and his crew were fantastic!They were professional and thoughtful about working in our personal space (having floors done is very intrusive). They ripped out the old carpet and were able to expertly install the luxury vinyl flooring in four days.My husband and I were very impressed with the product and the work ethic of Johnny’s crew. Johnny took the time to explain to us what exactly his team was doing every step of the way. They wanted to ensure we were happy with the results at all times. They moved the furniture around to install the vinyl and moved it all back exactly like it was. They even had to take apart two beds to make the job happen (and of course put the back together again)!If you need new luxury vinyl flooring, Johnny’s the man and Carpet Giant is the place! Thank you, Carpet Giant!
Anonymous
8 months ago
Thank you for the kind review & for Thank you for choosing Carpet Giant! I will pass along the compliments.
5.0
Sherry F.
10 months ago
The carpet looks amazing and the gentlemen that installed it were very nice.
Anonymous
8 months ago
Thak you for the kind review and for choosing CG!
5.0
Scott T.
10 months ago
Enjoyed the experience,the install went as planned and smoothly. Couldn't be happier!
Anonymous
8 months ago
Wonderful to hear! Thank you!
5.0
Lori F.
10 months ago
Carpet Giant is one of those companies who have it all. Great prices, customer service and follow up! We had carpet installed in our theater room before moving in and there was a color match problem. When I called and sent pictures they immediately made plans to correct the issue! The manufacturer sent replacement carpet that was again flawed and Carpet Giant quickly identified the flaws and reordered on my behalf again! The third time was a charm! Even though furniture had to be moved - they were very careful to put it back as they found it. I love my carpet, the installers were awesome and moving forward I will recommend Carpet Giant to all!
Anonymous
8 months ago
Thank you for your patience in resolving the issue and taking the time to leave a review.
4.0
Schuldig L.
10 months ago
5.0
Nettie B.
10 months ago
I am very satisfied with my carpet and the installation. I’m sorry to say that I don’t remember the names of the installers but they did an amazing job! Mark the salesman was very informative, but no pressure to make the purchase. Thank you carpet giant for my new carpet!
Anonymous
8 months ago
Thank you for your business, glad we could help you with your new flooring. I will pass compliments to our guys.
4.0
KEVIN N.
10 months ago
5.0
Lester M.
10 months ago
Great service
5.0
Open R.
10 months ago
Fast and professional service during the entire process. Someone was always available to answer any questions, and Robert worked with me to schedule an install date and time that was convenient for me, not Carpet Giant. Do business with CG and rest assured that the job will be done to your complete satisfaction.
Anonymous
8 months ago
Wonderful news! We pride ourselves in having excellent customer service. I will pass on the compliment.
5.0
Youngmin C.
11 months ago
Sales person and installer were fantastic, scheduler needs little more communication
Anonymous
8 months ago
Thnak you for the honest review, we are always looking to improve.
5.0
philip w.
11 months ago
The installation process took a little lo ger than estimated, however, I believe it was due to the fact that old floors were glued so well to the slab, and Ceasar (and his helper Thomas) paid so much "attention to detail" while installing the new floors.. they did an amazing job with the stained quarter round.. Ceasars made thus project recieve the 5 star review!!!!!
Anonymous
8 months ago
Our installers are the best! Thank you for your patience. We hope you enjoy your new floors for years to come.
5.0
Jill W.
11 months ago
5.0
soulfulranger32
11 months ago
5.0
Mandy A.
11 months ago
They were very professional from start to finish! They worked fast and cleaned e dry thing up too
Anonymous
8 months ago
Thank you for your business, glad we could help you with your new flooring.
5.0
Jennifer G.
11 months ago
Carpet giant is very reasonably priced with great quality options. Also their installers are very prompt, quick, and neat. Thank you Carpet giant for installing our new carpet.
Anonymous
8 months ago
Thank you for the kind reviw & for choosing CG for your flooring needs.
5.0
merry c.
11 months ago
Had a great experience with Carpet Giant. Robert got us the floor we wanted at a competitive price. Johnny and his guys Mario etc, were great. Very professional, hardworking, thorough, and communication was excellent. We are very happy with their work!
Anonymous
8 months ago
Wonderful to hear! Thank you for choosing Carpet Giant.
5.0
Ted T.
11 months ago
Francisco was a excellent no pressure sales person.Great price.Installers were on time, did the job excellent.Thank you,Ted Talbott
Anonymous
8 months ago
Great to hear! Francisco has been with us for almost 30 years!
5.0
Michael K.
11 months ago
Installer was very knowledgeable and worked quickly.
Anonymous
8 months ago
Thank you for the review & for choosing CG.
5.0
John D.
12 months ago
Excellent service from selection of product through to installation. Knowledgeable and skilled team. Extremely customer focused services. Installation team did super quality work!
Anonymous
8 months ago
Thank you for your business, glad we could help you with your new flooring.
5.0
Susan G.
12 months ago
Carpet Giant is a pro! Easy, convenient, and well priced. Definitely will recommend to family and friends.
Anonymous
8 months ago
We appreciate your business & thank you for the review & referrals.
5.0
Kelly H.
12 months ago
Needed a suoer quick job completed, and Cynthia and Robert were AMAZING! I was in the office signing papers at 8am, and the crew completed installation of quality carpet in a 1000 square foot upstairs area complete with stairs by 5pm.So happy with them and cannot recommend them enough!Thanks, Carpet Giant!
Anonymous
8 months ago
Glad we could help you out so fast with new carpet! Our team is the best!
2.0
Alex M.
12 months ago
5.0
Tina T.
12 months ago
Valentine did an excellent job!
5.0
Joe F.
last year
Went into Carpet Giant on a Thursday afternoon and they had a crew show up bright and early the next morning to knock out the installation. Was able to sign and pay for everything electronically. Very simple and streamlined process. We love our new carpet!
Anonymous
8 months ago
Wonderful to hear! Thank you for your business & kind review.
5.0
Diego L.
last year
Easy over the phone order and installation.They have a weekend in-office sales team!
Anonymous
8 months ago
Glad we could help you with new flooring. Thank you
5.0
Clare A.
last year
Excellent job! Quick, professional and cleaned up well!
Anonymous
8 months ago
Thank you for your business, glad we could help you with your new flooring.
5.0
Dw G.
last year
Carpet installation took 3 hours great job they finish laying carpet cleaned up carpet looks great thanks guys for everything I recommend them for all your floor needs 👍
Anonymous
8 months ago
Thank you for your business, we hope you enjoy your new carpet for years to come.
5.0
Otis S.
last year
Excellent service and expertise for a rather difficult job in a very strict, high-rise condominium extremely professional with lots of follow up and attention to detail would highly recommend this company to anyone looking for carpeting
Anonymous
8 months ago
Thank you for trusting us with your flooring needs.
5.0
nick f.
last year
5.0
Louie C.
last year
Very friendly, fair and knowledgeable staff. The installers were very polite and did an excellent job.
Anonymous
8 months ago
Great to hear! Thank you for choosing CG.
5.0
Greg L.
last year
Great service and excellent products. They delivered exactly what they promised and...on time. That's not as common as in the past in today's business world. Highly recommended.
Anonymous
8 months ago
Thank you for your business, glad we could help you with your new flooring.
5.0
Fawn R.
last year
Easy process, excellent job.
Anonymous
8 months ago
Great to hear! Thank you
5.0
Paresh L.
last year
Team able to install the next day and was fast and did a great job.
Anonymous
8 months ago
Thanks for choosing Carpet Giant.
5.0
Jose C.
last year
Excellent service
Anonymous
8 months ago
Thank you , we appreciate your business.
5.0
Linda B.
last year
Carpet Giant professionals did an excellent job in installing my carpet. The staff was friendly, courteous, and professional. The job was done to my satisfaction and I would recommend them to anyone.Thanks Carpet Giant.
Anonymous
8 months ago
Wonderful to hear! Thank you for your business & kind review.
5.0
Blanca T.
last year
5.0
Silvia C.
last year
5.0
Phil G.
last year
Writing reviews is not something I normally do, for I feel if I paid a fair price, I expect good product, price and service.However, if a whole company exceeds my expectations, such as Carpet Giant did, I feel good about writing a review.Starting with Javier spending so much time trying, successfully, to match a piece of carpet we took in, to the carpet installers. Installers arrived as scheduled, couldn't have been more courteous, and did a superb job. I would challenge you to find even a trace of seam in that whole carpet job.Very satisfied with quality of carpet and pad, as well as price.I suggest when you need carpet, you give Carpet Giant a try.
5.0
Boley D.
last year
Very good job and was done very timely. Very please with the way it looks
Anonymous
8 months ago
Thank you for your business.
5.0
Oliver G.
last year
Great work and timely response. Would use again!
5.0
Michael S.
last year
Friendly sales staff, professional installers and great price .
5.0
John G.
last year
We've been Carpet Giant customers for years. They carpeted our first home over 30 years ago, then in our second house after Hurricane Ike, and in the past twelve months they did our second house again we just sold and two projects in our third houses we just bought. Could not have been easier and super nice!
1.0
Erich O.
last year
Don't bother viewing the website. They show manufacturers they don't carry and when you call to inquire about specific vendors they do work with, they just want you to go to the store and see what they have. Very frustrating experience .
5.0
Jerry R.
last year
Price, quality, install all were good experiences…these people are professionals.
5.0
nancy q.
last year
Great quality carpet expert installation.
5.0
Pedro M.
last year
Service was excellent. The entire process was great. Had to replace old carpet. I walked in the store late evening spoke with a representative and they help me with Options and selection. They removed old carpet and installed new one with ease the very next day. The quality of work also excellent. I Definitely recommend Carpet Giant to anyone who needs carpet installed or replaced.
Anonymous
last year
We appreciate your business & time to give a review! Hope you enjoy your new carpet!
5.0
Laura S.
last year
Always a great experience!! James is awesome and we will definitely use CG again! Timely and wonderful selection to choose from!
5.0
Ann-Marie W.
last year
The gentlemen who came to install the carpet did a great job on the carpet and cleaned up afterwards. I would recommend them to anyone!
5.0
Verna T.
last year
We would like to thank Johnny from CarpetGiant for the excellent service we received! His professionalism and knowledge allowed us to choose an appropriate product suitable for us.Johnny and his staff came in and did a great job! We are very satisfied!
5.0
Kimberly S.
last year
Johnny was the professional that Carpet Giant sent to do the vinyl flooring in my home. OMG! Johnny and his crew was wonderful. They were professional and respectful at all times. They showed up on time every day and took care of business. He knows his business. Gave us plenty of choices. I highly recommend him. He is a seasoned technician and has worked in his craft for years. If you’re considering reflooring your home, call Johnny. You will not regret it. My new floors are beautiful. Thank you so much, Vince and Kimberly S.
3.0
jhon c.
last year
5.0
David J.
last year
Great wk an fast
5.0
Hank J.
last year
Carpet Giant Was one of the best remodel experiences we have had. Customer service was outstanding, installers experienced & reliable, huge product selection. We highly recommend Carpet Giant.Lori & Hank
5.0
Veness N.
last year
Sales person was great at guiding me on options that meet my objectives in timing and price. Installer did a fantastic job and was very professional. This was not my first time to use them and I will be back again.
5.0
Candace F.
last year
I was in the market for new floors and decided to go with Carpet Giant since they had several employees who are certified installers. Johnny responded to my web inquiry and came out to measure my floor. He was prompt, professional, and prepared. He informed me of my options, and I did not feel pressured to make a purchase. The process to select, finance, and schedule my installation was quick and seamless. Johnny also did my installation and he and his team were quick and professional. It only took 2 days. Thanks so much to Johnny and his team for a job well done. Call Carpet Giant for your flooring needs and ask for Johnny!
Anonymous
last year
Thank you for your review! We our very lucky to have such an expereinced team. I will pass along review to them.
5.0
Lillian S.
last year
We had a repair job recently and the work was excellent and service was immediately handled . Loved the original installation and this one was as smooth as the first
5.0
Deanna A.
last year
Javier worked with me to find the Carpet that would meet all of my needs, as far as use and finances. The installation was timely, the installer was very knowledgeable, professional, and expedient.
4.0
Elroyvin S.
last year
Repeat customer at Carpet Giant the installation was priced affordable but the padding used was not meeting my expectations with a good quality carpet selection. I guess that’ll be a lesson learned.
5.0
Valeriya K.
last year
This was the best decision made and by far the best carpet/laminate installation experience with Carpet Giant team. Very professional team, installed carpet/laminate on time and exceeded our expectations. Thank you so much from W-Industries / Volta team. Highly recommend!!!
Anonymous
last year
Thank you for your buisness and for taking time to post review!
5.0
Todd H.
last year
The guys were very professional and quick! Thank you
5.0
Tammy B.
last year
I received excellent service from Matty at carpet giant.I searched everywhere for flooring and eventually found Carpet Giant. Matty helped me make a selection and had it installed within 48 hours. The installation team did an outstanding job. They went above and beyond to make my flooring perfect. I highly recommend to check here for the absolute best prices and service.
Anonymous
last year
Thank you for your buisness and for taking time to post review! I will pass along to our team!
4.0
Jackie Y.
last year
5.0
Lance W.
last year
From the very start, we knew we were in good hands. Javier and Manny guided us from the initial phone call to request a quote until the last board was sealed. The workers were diligent, kind and most of all, respectful of our home. 10/10 would recommend.
5.0
ohio713tx
last year
5.0
Rolanda W.
last year
Very good professional job, thank you
5.0
Abraham S.
last year
Good experience across the board. Javier came out and quoted new carpeting and plank flooring for my condo. Quoting was quick and reasonably priced. Everyone was very helpful when my wife and I visited the showroom and picked out our materials. Johnny’s install team was very communicative and did a great job with the installation. Overall very happy with the experience and results.
Anonymous
last year
Awesome! Our team is the best! Glad everything went smoothly. Thank you for your business!
4.0
Briana D.
last year
5.0
Jennifer J.
last year
Very happy with our carpet. A crew of three came out and did 3 rooms for us in less then 2 hours. They were very polite, courteous, and very professional. Salesman was also great and very knowledgeable. Super easy process from purchase to install. Thank you Carpet Giant and to our crew who did our install. Very much appreciated.
Anonymous
last year
Thank you for your business & time for a review! We appreciate your business!
5.0
Mike B.
last year
This is by far the best flooring experience I've ever had. Manny took care of all my questions and concerns and gave me great recommendations. I called told him what I needed and his crew was out the next day and did a professional job. I never thought it would look as good as it did. Never again will I go to floor and decor and especially home depot for my flooring needs. If your looking for fast professional service and a price that blows the competition out of the water this is definitely the place.
5.0
Joseph M.
last year
5.0
Joe W.
last year
I will never buy carpet anywhere else!!! Manny was just great, so knowledgeable and professional- do not even bother comparing prices with box stores. Installation was literally the next day!!!!
5.0
Pam W.
last year
Only good things to say, no problems came on time , I love my carpet , had three bedrooms done , looks great.Would recommend the servers. Johnny D, came out to home set-up , everything , the next day carpet was in my home, thanks a lot Carpet Giant.
5.0
Vanessa C.
last year
Julie is wonderful to work with to pick out the best flooring. Johnny and his crew did an exceptional job on the flooring installation.
5.0
Nancy H.
last year
This is the 3rd time we have used Carpet Giant and it's the 3rd time the installation has gone flawlessly. The quality of the carpet and padding is top notch and the installation team knew exactly what to do. They came on time and were done in a couple of hours. Only negative is we had to have our temper-pedic mattress moved by someone else so just be aware.
5.0
katherine k.
last year
Javier was very helpful in helping me choose the perfect carpet. Installation went as planned. My Carpet looks and feels wonderful! I highly recommend Carpet Giant for all your carpet needs😁
5.0
Rachel P.
last year
On time, great work, cleaned up. Love Carpet Giant!
5.0
Trina C.
last year
5.0
Daisy D.
last year
Awesome job from salesman to the installers!! Totally happy!!
5.0
SHEE
last year
Mark helped us with our purchase and he was very friendly and kind. They had our carpet ready when they said it would be and everything went very smoothly! Great place and wonderful staff.
Anonymous
last year
Awesome news! Mark is great at what he does. So happy everything went as expected. Thank you for your business.
5.0
James H.
last year
Very reputable company from the salesman who came out for the estimate and the professional installation crew. Two hour turn around and done. Beautiful carpet.
5.0
Diana S.
last year
Very happy with the service carpet Giant provided also with Many the sales person.
5.0
Charmaine P.
last year
Large selection of carpet in stock. Carpet was professionally installed the next morning. Great service!
3.0
Abdus T.
last year
5.0
Leonor A.
last year
5.0
brenda m.
last year
5.0
Toni H.
last year
Liz was very professional when I called inquiring about measurements.Also, Mr. Raul Zamora who came to install was very professional and got the job done expeditiously!!
5.0
joe424
last year
Professional on time and great work
5.0
Jacki B.
last year
Excellent service from start to finish. Great communication! Highly recommend for all types of flooring.
5.0
Joyce B.
last year
They came on time with three installers and were completely finished in three hours!
5.0
M. G.
last year
Mark was very helpful in the store and helped coordinate a project that I was initially told couldn’t be done. Ask for Mark if you call or stop by! The two people who did the installment at my house really knew what they were doing. They paid very close attention to detail to make sure the pattern on the carpet lined up perfectly with previously installed carpet. Would recommend and work with them again.
5.0
Wilford S.
last year
5.0
Carl G.
last year
Great job. Salesman was very friendly and knowledgeable and eager to please. The installers where fast, good and professional. I would definitely use them again.
5.0
Lance C.
last year
Sales team and install team were a pleasure to work with. Work was done as quoted with no surprises. Flooring and carpet look amazing!
5.0
Joseph H.
last year
Excellent process from start to finish. Great product, service, and price. Julie and her team were wonderful.
5.0
Oliver L.
last year
The Carpet Giant they did wonderful job replacing vinyl and carpet for us. We're satisfied with their work, you know what we still live in house, and we got lots of furniture, it's hard for them to do the replacement, but turn out it's great. Thanks Carpet Giant!!
5.0
Candy H.
last year
Professional service and installation. Very happy with our carpet.
5.0
William B.
last year
5.0
Monica W.
last year
The entire experience from start to finish, was excellent! Especially price😜
5.0
Stacey F.
last year
CG did an amazing job replacing my floors. Very knowledgeable, honest and professional. I will use them again in the future for any and all flooring needs!
5.0
Dorota G.
last year
5.0
Cindy P.
last year
The installers, Jose and his wife did a great job. Tidied up during and after. Very smooth process. Natalie was great with bringing over samples to find just the right carpet. Thanks!
3.0
Jennifer N.
last year
The cost ended up being more than the initial invoiced payment (by roughly 30%) due to oversight by Carpet Giant. The installation also took twice as long as expressed by Carpet Giant which complicated my day due to late afternoon plans that I had told them about beforehand. The installer said it would take less carpet than quoted over the phone, to which I told the sales person and she said to call into the office (as she was off that day but kindly took the time to answer) and let them know. I felt like I was being hassled about it. Also I wanted the carpet waste in case of future repairs needed but nothing was left behind. I couldn't check the house and for the leftover carpet until the next day as I was expecting the job to be done before I had to leave for the aforementioned plans.
5.0
anais m.
last year
Very respectful and fast with putting the carpet in... carpet looks amazing so happy to choosw carpet giant.
4.0
James H.
last year
5.0
Fernando S.
last year
Carpet Giant has the fastest install and best selection in Houston. I measured Friday and had the installation on Tuesday and saved mucho money compared to the Depot or Lowes.
5.0
Tom Y.
last year
5.0
Mary R.
last year
Carpet Giant did an amazing job on our new flooring. Julie helped me pick the perfect floor, we love it so much we added another room the next day. The carpet crew were professional, polite and did a perfect installation. I highly recommend Carpet Giant for your flooring needs!
1.0
Salli C.
last year
Most unprofessional people! Installation is very poor. I would never use Carpet Giant again and do not recommend for anyone!As expected you didn't address the unprofessional behavior of your employees. I'm sorry but if installed correctly 5 years ago we wouldn't have all of these issues. It wasn't just one area. The issues weren't just snags so that shows you were not told everything. The areas aren't even used. The installation is upstairs in our home that isn't even used. Also we were blamed by Gus stating this will happen if you drag furniture on the berber carpet. Your installers were the ones who moved the furniture to install and then moved it back once installed. No other movement hasn't happened in any of the multiple rooms.
Anonymous
last year
Hi Ms. Carr, I am sorry you are not happy with installation/ repair/ people.I just spoke with our installation manager Gus, who was at your house yesterday, to oversee installers to do repair on your berber carpet, that was installed …Hi Ms. Carr, I am sorry you are not happy with installation/ repair/ people.I just spoke with our installation manager Gus, who was at your house yesterday, to oversee installers to do repair on your berber carpet, that was installed almost 5 years ago. I understand you feel it was poor installation because of snags in carpet. Unfortunately snags can happen under many circumstances, especially with entry level carpet, which usually only has a 5 year wear warranty. We repaired areas you requested at no charge. Please contact us if there is anything else we can do.More
5.0
Calicia
last year
Love how they are able to do next day installation! Great customer service, wide selection to choose from and the installers do great work. We purchased both indoor and outdoor carpet from them and very happy with the results and entire process.
5.0
Betsy B.
last year
I had the best crew who changed out old wood on my stairs and carpet on the 2nd floor to some beautiful vinyl wood flooring. They moved my furniture and when done they moved it back. They were very professional and courteous. I highly recommend Carpet Giant for your flooring needs. Thank you Johnny and Mario for leading the crew and doing such a beautiful job. The floors looks amazing. Y’all are the best!
5.0
Janet P.
last year
Our flooring specialist, Julie, was simply the best! She was very knowledgeable about Carpet Giant’s products and we felt no pressure whatsoever to hurry our decision. Also, a large choice of flooring, styles & colors was available to us.The LVP installers, Caesar & Francisco, did a great job in the installation! They also left their work area clean. Caesar called ahead with an accurate arrival window, gave me a 2 day timeline which was followed and answered all of our questions. Both installers were professional and took good care of our home and furnishings. My husband & I have had flooring installed about 4 times in our home over the years and this was by far the best experience. From the initial meeting with Julie right through the product installation, Carpet Giant was great…..they made the process easy.
5.0
A B.
last year
Mario was outstanding !! He laid the floor with precision & care ,
5.0
Russell B.
last year
Showroom was better than I expected, several hundred choices. Liz, our sales person was awesome. Delivery and install was only a few days later. The installers were SUPER! Looks great. Very happy, will be back!
5.0
SAMUEL M.
2 years ago
The experience was excellent.
5.0
Karen M.
2 years ago
The Carpet Giant crew arrived on time and worked quickly and efficiently throughout the day. The rooms looked beautiful when finished. They cleaned up and set up our rooms with the furniture just right. Great job!
5.0
Niyousha S.
2 years ago
5.0
Greta C.
2 years ago
4.0
Jennifer S.
2 years ago
5.0
Elsa R.
2 years ago
Carpet Giant rectified floor issues we were experiencing after they had completed the original installation. Throughout the reinstallation process, Cynthia, with Carpet Giant, was attentive and gracious the entire time, which made the experience tolerable.
Anonymous
2 years ago
We appreciate your patience and for allowing us to correct the problem. Thank you for the review and I hope you enyoy your new flooring.
5.0
Brycie p.
2 years ago
5.0
Rhonda M.
2 years ago
I am a customer for life and I would highly recommend Carpet Giant to all of my friends/family and acquaintances.I had an issue with how my Mohawk carpet was wearing after being installed less than a year. The team at Carpet Giant did EVERYTHING to make this right and make sure that I was pleased! The initially repaired some issues, then had the carpet cleaned professionally and finally completely replaced all of the installed carpet in order to make this situation right. I cannot tell you how impressed I have been with them. They have the highest level of integrity! Special shout out to Cynthia as she took care of every detail every step of the way!!! Jose, Monica, Renee and my installer Jesus were OUTSTANDING!!!! Please shop at Carpet Giant! You will not be disappointed. They will see to it! I will be back the next time I need flooring !!! 🎊🍾🎉🔥
5.0
Patricia T.
2 years ago
5.0
Kindra W.
2 years ago
I had just had carpet placed in August and in February, my hot water heater malfunctioned causing water damage throughout my home. Johnny was my sales rep and he was very professional. He came in and gave me an estimate and within about a week I had my carpet replaced. I loved working with him.
5.0
Cathryn S.
2 years ago
5.0
Tsveta B.
2 years ago
The installation was fast, clean and very professional!
5.0
Kyle K.
2 years ago
1.0
RL A.
2 years ago
Great selection, knowledgeable flooring consultant, and same day carpet install; however, service after the sale could be improved significantly. Downgraded from an initial rating of five stars.For other consumers, be careful of commitments made by Carpet Giant and its representatives at the time of purchase. In the interest of being fair in my review, I am awaiting resolution by the Installation and General Managers; I will update my review if my concerns can be addressed.
Anonymous
2 years ago
I am so sorry you are having issues. I have been unsuccessful in locating your invoice and sales person by your name. Please contact us so we can address whatever issues you are having. 713-224-2213 ask for Cynthia, she is in charge of installation problems.
5.0
Anna B.
2 years ago
Johnny has both personal and professional skills to interact with people. He is a good listener, knowledgeabe of his work, acknowledges and responds to your ideas and concerns and overall a genuine person who cares about his work and customer satisfaction.👍
Anonymous
2 years ago
Thank you for the kind review! Johnny is one of our best! I will pass along the compliments. Enjoy your new flooring!
5.0
Timothy F.
2 years ago
Great EXPERIENCE!! Our saleperson Johnny was very friendly and knowledgeable about the products and gave great recommendations. We first purchased flooring for living room, den, stairs and game room. But after such an amazing job Johnny, Mario and team were doing, we asked for a second quote (4 bedroooms). Truly love our new floors…highly recommend Carpet Giant and Johnny & Mario’s Team.
Anonymous
2 years ago
Thank you fro choosing Carpet Giant. We appreciate your review and will definitely pass it along to Johnny & Mario crew - they do work so hard. They are top notch!
5.0
Timothy F.
2 years ago
5.0
Denetra U.
2 years ago
Anonymous
2 years ago
Thank you!
5.0
Robert G.
2 years ago
Johnny and his crew were awesome. Very professional. Johnny walked us through all the steps on choosing the right flooring for us. His quote was straight forward and included all the details we need to make a decision. Out of the 3 quotes we received Johnny had the best price, delivery, and warranty. I’ve already recommended him and his crew to a coworker and a family. Definitely plan on using him again.
Anonymous
2 years ago
Thank you for your review and for choosing Carpet Giant. So happy Johnny made the whole process easy. I will pass along the compliment.
5.0
Jordan K.
2 years ago
Our experience with Natalie was great. We changed our minds multiple times and she was patient and made sure we were happy and the installation was flawless. We will be using Carpet Giant for all future homes!
Anonymous
2 years ago
Thank you for your review. Picking flooring can be hard to do, so many choices. Happy to hear Natalie took good care of ya'll.
5.0
Nancy K.
2 years ago
From every point in the process I was impressed by Carpet Giant. I remembered them from the ads as a kid with the guys in rolls of carpet from the 80s after another flooring place let me down and called them.Mark my salesman took the time to understand my needs and presented a flooring solution well within budget and the quality for the installed price is unparalleled.Manuel and the install crew truly blew me away. I was not able to have anyone on site to “supervise” the installation and had to fully trust they would do a good job. Manuel stayed in communication with me and sent me progress pictures and when I got to the house to see it that night I was stunned. The actual stretch and lay of the carpet was perfect and they had neatly rolled and stacked my remnants. But it was the cutting a square of it as a welcome mat that was the cherry on top, along with not being able to tell they had even been there. There were a few carpet fibers on the driveway but I seriously mean like six of them the clean up was SO GOOD.Call the folks at Carpet Giant (they do other kinds of flooring too). Your future self thanks you.
Anonymous
2 years ago
Thank you so much for taking the time to wirte a review. I will pass your compliments along to our team. Always great to hear when everything goes perfectly! Enjoy your new flooring. Thank you for choosing Carpet Giant again!
5.0
Nancy K.
2 years ago
4.0
traci r.
2 years ago
Excellent customer service by James. He was very helpful giving us options that were within our budget. Fast service also, we had the carpet installed the next day! Two downfalls as for the installation: The installers did not remove the bed from the room, only moved to one side, so we are concerned the lack of stretching may show at some point. And the installer was supposed to measure the rest of our rooms to carpet those as well and although he gave a round number, I saw that he did not actually take any accurate measurements. So we aren't likely to use their measurements for the other rooms, but rather from another carpet layer.
Anonymous
2 years ago
We appreciate your honest review. If you have any concerns or problems with rooms or need re-stretch please give us a call. That is not unusual that they just moved bed to one side, just depends on case by case. If and when you are ready …We appreciate your honest review. If you have any concerns or problems with rooms or need re-stretch please give us a call. That is not unusual that they just moved bed to one side, just depends on case by case. If and when you are ready for more flooring, we can come out and measure or ask installer if he wrote down measurements to verify what he told you. Feel free to call James, I know he will be happy to answer all your concerns.More
5.0
Ken J.
2 years ago
4 rooms upstairs, some heavy furniture to move, Crew did an amazing job, in no time at all, carpets look perfect, nothing broken or scratched, we highly recommend. We will use no one else, but Carpet Giant in the future!
Anonymous
2 years ago
Thank you for choosing Carpet Giant! We appreciate your business and look for ward to helping you again in years to come!
5.0
Jon W.
2 years ago
We are extremely impressed and satisfied with the whole process and the project came out amazing. It made us fall in love with our home all over again. Julie is the best with sourcing the right materials while meeting our budget. Cesar and his team are incredible and super efficient in installing our flooring. I highly recommend them to anyone that is interested in doing flooring renovations.
Anonymous
2 years ago
Thank you for the review & for choosing Carpet Giant. I will pass along compliments to Julie & Cesar. I hope you enjoy your new flooring for years to come.
5.0
B C.
2 years ago
5.0
Nikki L.
2 years ago
Excellent value and service
Anonymous
2 years ago
Thank you!
5.0
Brandon S.
2 years ago
Absolutely amazing. Our sales person james Woodward was extremely helpful when picking out carpet and flooring for our new house as well as explaining the process and pricing information. 10 out of 10 will go there again if I need more flooring done.
Anonymous
2 years ago
James is one of our best! I will pass along the compliment. Thank you for your business.
5.0
Johnny Z.
2 years ago
Anonymous
2 years ago
Thank you!
5.0
Samples S.
2 years ago
Called my nearest representative which was Julie…she was professional..quick and just out right a lovely person …carpet was installed the next day ….thanks Julie
Anonymous
2 years ago
Thnak you for your business! Julie is one of the best, she really does care and loves what she does!
5.0
Jennifer A.
2 years ago
Incredible customer service and beautiful selection of carpet. They can install the next day after purchase!
Anonymous
2 years ago
Thank you for the review! Over 45 years in business with Next Day Install Guarantee!
1.0
CE
2 years ago
Poor customer service. Provides quotes but does not follow up with sales and does not return phone calls. I took my business across freeway!
Anonymous
2 years ago
I am so sorry this happenned, we would not be in business for 45 years with bad customer service. Thank you for bringing to our attention, so we can make sure this does not happen again.
5.0
Sam F.
2 years ago
Anonymous
2 years ago
Thank you!
3.0
Captn D.
3 years ago
Good selection but overprised
Anonymous
2 years ago
Not sure what you were pricing, but any questions on pricing or comparing products. Pleae give our Sales manager a call adn she can make sure you are "comparing apples to apples" 713-224-2213 asdk for Renee
4.0
Cassie L.
3 years ago
Great luxury carpet and great price. Quantity of order was wrong but the store made it right. Great installers, sales service was adequate
Anonymous
2 years ago
Thank you for your business. Sorry for the quantity error, glad we were able to make it right!
5.0
A L.
3 years ago
5.0
ReynoldsAngie
3 years ago
3.0
Donna G.
3 years ago
I wasn't happy with the service. They didn't know where and what carpet types they had in stock.They were kind just didn't know.
Anonymous
3 years ago
Hi Donna, I am so very sorry you were unhappy with the service you received. We have over 1,000 rolls of carpet in-stock in all styles and price ranges. We have been in business for over 45 years and strive to have the best customer …Hi Donna, I am so very sorry you were unhappy with the service you received. We have over 1,000 rolls of carpet in-stock in all styles and price ranges. We have been in business for over 45 years and strive to have the best customer service. Please give us a call and speak to our Sales Manager Renee and she will gladly help you find whatever carpet or flooring you need. 713-766-5633More
5.0
Alexandria C.
3 years ago
Quick, efficient and clean work, I would recommend them every time. Incredibly satisfied with the work done. They helped to relocate heavier pieces in the home and get to work right away as soon as they walk in!
Anonymous
2 years ago
Thank you for your business & for taking the time to leave a review!
1.0
SAIMA K.
3 years ago
Not enough variety sorry very old style
Anonymous
2 years ago
Sorry to hear this. We stock over 1,000 rolls of carpet, with new shipments coming in every week. let us know what you are looking for, if we don't have instock, we can order it for you.
5.0
Tammy D.
3 years ago
We just had our carpets replaced by Carpet Giant and I was so pleased with the process. The crew that was sent out (Ricardo/Juan/Marco) did an exceptional job! They went above and beyond! Because of their work - I will be a customer for life!
Anonymous
2 years ago
Thank you for taking time to leave a review! I will definitely pass along to Ricardo, Juan & Marco
1.0
Tracie L.
3 years ago
5.0
Philip N.
3 years ago
5.0
Kurt D.
3 years ago
2.0
Angela T.
3 years ago
Anonymous
3 years ago
Please let us know if there were any problems with our service.
5.0
Katherine M.
3 years ago
5.0
Carmen G.
3 years ago
5.0
tino r.
3 years ago
5.0
Tonya J.
3 years ago
3.0
Kingdom C.
3 years ago
5.0
frank j.
3 years ago
5.0
Jon K.
3 years ago
Anonymous
3 years ago
Thank you!
5.0
William M.
3 years ago
Anonymous
3 years ago
Thank you!
5.0
Ray P.
3 years ago
Anonymous
3 years ago
Thank yoU!
5.0
shannon e.
3 years ago
Anonymous
3 years ago
Thank you!
5.0
Marion B.
3 years ago
Anonymous
3 years ago
Thank you!
5.0
k (.
3 years ago
Anonymous
3 years ago
Thank you!
5.0
Tricia M.
3 years ago
Anonymous
3 years ago
Thank you!
5.0
Mark A.
3 years ago
Anonymous
3 years ago
Thank you!
5.0
Angela C.
3 years ago
Anonymous
3 years ago
Thank you!
5.0
Valerie B.
3 years ago
Anonymous
3 years ago
Thank you!
5.0
Wendy P.
3 years ago
Anonymous
3 years ago
Thank you!
5.0
Landa C.
3 years ago
Anonymous
3 years ago
Thank you!
5.0
sophia h.
3 years ago
Anonymous
3 years ago
Thank you!
5.0
ALAN C.
3 years ago
Anonymous
3 years ago
Thank you for choosing Carpet Giant!
5.0
Juanita S.
3 years ago
Anonymous
3 years ago
Thank you!
5.0
Bobbie E.
3 years ago
Anonymous
3 years ago
Thank you for the 5 * review!
5.0
Hue B.
3 years ago
The sales agent picked up on my personality instantly. She told me to be brave and pick what I wanted...not what everyone tried to talk me into. I got the green carpet I dreamed of.The installers were extremely nice, hard-working people. One was a woman! Yay!They did an excellent job.I had ordered carpet from another company...ET. After more than a month of lies and errors, I called Carpet Giant and from order to installation was 5 days.
Anonymous
2 years ago
What a great review, thank you for your honesty and for choosing Carpet Giant.
5.0
2004sjr
3 years ago
Mark Romine was helpful the time we walked thru the door very knowledgeable about the products and installation
Anonymous
3 years ago
Wondedrful to hear! Thank you for you business & kind review. I will pass along to Mark.
5.0
Bernadine S.
3 years ago
I was almost immediately greeted by Javier when I entered the store. He was extremely professional and helped me out with the purchase of my new flooring. His personality was awesome. He also gave me helpful tips on the color I decided on. If/when I return, I will definitely look for him.
Anonymous
3 years ago
Great to hear this! Javier is an excellent sales person. I will pass along the compliment and we hope to see you back soon!
5.0
Kendall C.
3 years ago
Was on somewhat of a budget because my wife lost her job due to the pandemic, so I got 4 quotes from different businesses. I basically had 3 bedrooms, a game room, and stairs to carpet. I was a little concerned because I had a full size heavy pool table, and didn't know how in the world they were going to move that thing (approx weight, 500 lbs). 2 of the 4 businesses was going to charge for pool table and heavy furniture. Carpet Giant said nothing of the sort. Once I got the best quote they scheduled my installation. I asked one more time to make sure, "Does this quote include everything; carpet removal, furniture movement (before and after), and installation"? She assured me that they would take care of everything! 3 men showed up for install, and they got after it. 6 hours later they had gotten a little over half way done and it was getting close to 5pm and they asked me what time do I want them out of there and I said, "You can stay as long as you can as I preferred 1 day installation" They said no problem.All 3 of these men when asked had said they had worked for Carpet Giant for 20 years. I feel so blessed to have gotten such a veteran crew! 11 hours total my house was complete. And I do mean everything was complete. All furniture was put back where it was, trash swept up, carpets vacuumed, old carpet and pad put out on the curb, and the best part of all was the new carpet felt like I was walking on a Marshmallow! Today was my wife and I's 30th Anniversary, and I can TRULY say, "Happy Wife, Happy Life"!!!
Anonymous
3 years ago
Yay! Glad ew were able to get it all done for you and Happy Anniversary! We are blessed with many long time employees. I will Definitely pass this on to our team. Thank you for taking the time to post a review.
5.0
Jamie C.
3 years ago
Knowledgeable staff, quick service, good prices! No complaints here. I definitely recommend this place.
Anonymous
3 years ago
Thank you for choosing Carpet Giant! We appreciate your business.
4.0
John M.
3 years ago
Great place to find carpet for your home.
Anonymous
3 years ago
We appreciate your business and time to leave a review!
5.0
Andy M.
3 years ago
Carpet giant has good carpet at good prices. I have used them for both tile and carpet and I have been happy both times!
Anonymous
3 years ago
Great! Thank you for your business & review!
5.0
Christine T.
3 years ago
Mark at Carpet Giant was a huge help in getting the old carpet replaced at our investment property. He was always quick to reply via phone call/text, and his guys came out to install in just a couple of weeks of placing our carpet order. Their office billing person, Valerie, was also very helpful. We chose Berber carpet (Cloud Nine) and are very happy with it.
Anonymous
3 years ago
Thank you for choosing Carpet Giant! We appreciate the kind review and will pass along to our team!
5.0
Franklin B.
3 years ago
Yes l recommend people who desire excellent work at home and place of business
5.0
Trina P.
3 years ago
Great experience. The sales rep was friendly and knowledgeable about his products. The installers were friendly, quick, and efficient.
Anonymous
3 years ago
Awesome news! Thank you for your business & review.
5.0
Caroline G.
3 years ago
Manny was great with helping me pick out new carpet! Quick installation turnaround time and installers did a great job!
Anonymous
3 years ago
Great! That is exactly what we like to hear! Thank you !
5.0
Toreon R.
3 years ago
Outstanding company, friendly staff. The carpet was done beautifully and quickly. Absolutely no complaints. Very much recommended.
Anonymous
3 years ago
So happy to hear everything turned out great! Thank you for review and your business.
5.0
Shannon R.
3 years ago
Carpet king...wow...ok they truely hold up to their name. Not only was Mark amazing, but he got our home finished 5 days ahead of schedule. The carpet installation is PERFECT. There aren't any seams, bumps or snags. I will forever be a fan/ customer for life. THANK YOU CARPET KING!!!!!!
Anonymous
3 years ago
Wonderful to hear! Thank you for kind review, I will pass on to our team.
5.0
Robert G.
3 years ago
ourstanding. experience so far! well deserved BBB awards!!
Anonymous
3 years ago
Thank you for choosing Carpet Giant!
5.0
Nicole G.
3 years ago
this is my second time using carpet giant. I actually went to the showroom each time. the pricing was very reasonable. the installation went well. they also clean up after themselves really good.
Meredith W.
3 years ago
Thank you for choosing Carpet Giant again! We appreciate the review, enjoy your new flooring!
4.0
Nicole G.
3 years ago
Friendly and precessional service. Great prices and great selection.
Anonymous
3 years ago
Thanks for choosing Carpet Giant!
3.0
Robyn A.
3 years ago
Expensive! I was quoted 1/2 price for the same carpet at a location up the street from them.
Anonymous
3 years ago
Wow! Very surprised to hear this, we have over 1,000 rolls of carpet In-Stock, which gives us buying advantage with mills. Make sure you are comparing - same carpet, same sqaure feet, padding and installation.
5.0
Sally M.
3 years ago
Mr Reyes and his team where great and did a fantastic job !
Anonymous
3 years ago
Thank you! Hope you enjoy yopur new flooring. We appreciate your business.
5.0
stephingle1
3 years ago
I was very happy with the price and installation of the engineered hardwood went smoothly and it looks fantastic! Turn around from sale to install was only a couple of days which was pleasantly surprising because flooring installation is in high demand right now due to the bad weather in Feb.
Anonymous
3 years ago
Awesome News! Thank you for choosing Carpet Giant & for the kind review!
5.0
ran m.
3 years ago
I like when companies deliver what the say they will and on time and with great service. Great experience . Sales and install folks were great
Anonymous
3 years ago
Great to hear! Thank you! I will pass along to our team!
5.0
Cedric H.
3 years ago
I was thoroughly impressed with my carpet renovations makeover experience! I'm very picky and wanted it to be as perfect as possible for my church. Julie at Carpet Giant took her time to work with me, offering suggestions and examples that helped me get the look that I desired. When I tell you once it was installed , it looked better than imagined. It is absolutely beautiful!!! Thank you Julie and thank you Carpet Giant, the New Heart Church family really appreciate you!!❤
Anonymous
3 years ago
We appreciate you for choosing Carpet Giant and trusting us to replace flooring in your church. Thnak you for the kind review, i will pass along to Julie & the rest of our team.
5.0
Eraina T.
3 years ago
Carpet Giant did a Fabulous job replacing my flooring due to Winter Storm Diaster this past February 2021. They are Top Of Game in Customer Service and Craftsmanship of their Installers. I highly recommend for major flooring projects. I am a Loyal Customer.
Meredith W.
3 years ago
Thank you for choosing Carpet Giant! We appreciate your business & kind review!
5.0
Catherine P.
3 years ago
Fast, friendly, excellent installation and clean up.
Meredith W.
3 years ago
Thank you for your business & for the nice review! Enjoy your new flooring!
5.0
Gina R.
3 years ago
The installation was great and the installers did a fantastic job putting down my kitchen floor. Carpet giant is where I get more for my money. I am a 3 time customer of carpet giant.
Anonymous
3 years ago
We appreciate your continued support of Carpet Giant! So happy we were able to be here to meet all your flooring needs!
5.0
Joseph M.
3 years ago
Anonymous
3 years ago
Thank you!
5.0
Benjamin Z.
3 years ago
I had cleared out most every room so a 2 day job turned into about 4 hours. They helped move 3 sofas and a bed out of the way. I had measured the largest room but inadvertently did not include those measurements into the paperwork I gave Carpet Giant so I was very short. Carpet Giant quickly remedied this with the additional carpet arriving within an hour and the increased cost options were also handled accordingly. The company provides good customer service, knowledgeable installers, and agreeable financing for an equitable value.
Anonymous
3 years ago
Great to hear they got you taken care of even when issues arose. Appreciate your business and time to post review.
5.0
Brenda L.
3 years ago
We just had our house re-carpeted by Carpet Giant. The process was great, from the knowledgeable salesman to the hard working installers. Everything went smoothly and we are very pleased with the outcome.
Anonymous
3 years ago
WOnderful to hear! Enjoy your new flooring! Thnak you for reviw.
5.0
Chandra M.
3 years ago
Great customer service and very nice people. The installation was neat, on time & the installers were super nice and polite.
5.0
Cynthia S.
3 years ago
Great experience all the way around.
Anonymous
2 years ago
Thank you for choosing Carpet Giant!
5.0
Orlando R.
3 years ago
It was on time like the way they said it was going to be friendly and reliable thank u 4 ur service.
Anonymous
2 years ago
Wonderful reviw - thank you! I will pass along to our team.
5.0
Ruby G.
3 years ago
Amazing service. I bought my carpet off the warehouse floor and it was fully installed 2nd day after!!! I am really happy!
Anonymous
2 years ago
Thank you for your business!
1.0
Jay I.
3 years ago
I have been watching their commercials for months, just waiting to get to the carpet part of my project but they told me one thing on the phone to get me over there and once I arrived, the prices changed. Started out on a bad foot so I'll go somewhere else, don't think I can trust anything they say now!!
Anonymous
3 years ago
I am so sorry to hear this. We have been in business over 45 years and pride ourselves with great customer service and pricing on quality flooring. We would liek to hear more about what went wrong, please give our sales manager Renee a call to discuss. 713-766-5633
5.0
Erin C.
3 years ago
Natalie was great. We had to make 2 separate installations because of the Reno project, an upstairs and a downstairs. The project took over 3 months, but Carpet giant held our carpet for us so that we didn’t have to store it and came out twice for install. There was a scheduling mishap for the second installation and somehow we weren’t in the schedule. However they corrected the mistake quickly and put us as priority for the very next day. Installers we always very nice, efficient and did their job well. I highly recommend.
Anonymous
3 years ago
Wonderful news! Thank you for your choosing Carpet Giant. i will pass the compliments on to our team.
5.0
Bill C.
3 years ago
Good carpet at a reasonable price installed FAST and professionally! How could you ask any more?
Anonymous
3 years ago
THank you for your business & review!
5.0
Carmen S.
3 years ago
This place is awesome , ,I did find carpet at a great price ,,,and installation as soon as the next day like the advertisement say on TV ,service was great ,nice respectful and attentive representative to help you with all the questions you have..
Anonymous
3 years ago
Thank you for choosing Carpet Giant!
5.0
Mike S.
3 years ago
Installers did a great job! Very thorough and thoughtful. Cleaned area good upon completion. Went above and beyond to do a thorough job!Recommend and will use again.
Anonymous
3 years ago
Wonderful to hear! I will pass on compliment!
5.0
John S.
3 years ago
we had a great experience with Carpet Giant. they installed carpet in all our upstairs rooms, gameroom and stairs in 2009. carpet and pad held up with 2 kids and a dog for over 10 years.
5.0
Sandy W.
3 years ago
Wonderful customer service and seamless operations. We had tile, wood, and carpet installed...I could not be more pleased!! Thanks Julie!!!
5.0
Judy R.
3 years ago
Carpet Giant came through for us again. This time I had them carpet my Mom’s bedroom and den. Needed to match existing old carpet since change can upset her. The color is a great match and the installers were terrific! I highly recommend Carpet Giant for your carpeting needs.
Anonymous
3 years ago
Thank you for your continued business, gald we could help!
4.0
Susan R.
3 years ago
I was called to confirm installation and then notified when they were on their way. The installation was good. They helped put furniture back. I wad a little bothered because no masks were worn.
Anonymous
3 years ago
Thank you for letting us know, it is still our policy to wear masks. Sorry they did not.
5.0
Linda P.
3 years ago
My experience with Carpet Giant was great!!! The salesperson was very efficient, caring and deeply concerned. She/They took time to listen to what my concerns and needs were. That really help to make my decision painless. My decision along with their recommendations for my flooring and carpet helped to make my appointment so easy. I took time to visit the showroom to choose the flooring. There was such a variety to choose from.The flooring and carpet installers were very organized, neat and clean. They worked to help make the installation smooth and stressful. Their strategy for moving the furniture was on point, making sure no scuffs or scraping of the walls or floors were damaged. Within four days I had my kitchen and breakfast floors removed and installed along with four rooms of carpet installed. Lastly, I was impressed when the salesperson came out to insure that the transition was going smoothly and to make sure I was confident in my decisions.WOW! Carpet Giant...YOU ARE THE BEST! I'm recommending your company to all of my friends and family...KEEP UP THE GREAT WORK!
Anonymous
3 years ago
Thank you for choosing Carpet Giant! Glad the whole process went smoothly! We appreciate your business and time to write a review!
5.0
Muhammad B.
3 years ago
The variety is good and great customer service
Anonymous
3 years ago
Thank you!
5.0
Corey P.
3 years ago
Great customer service. 1,300 Square feet of carpet installed at a reasonable price. Highly recommend!
Anonymous
3 years ago
Thank you for recommendation!
5.0
LaVonda F.
3 years ago
We got off of a rocky start, but they corrected it immediately. Natalie is awesome! She made the experience great, which is very important.
Anonymous
3 years ago
Thank you for your review and your business. If we can help with anything else, please let us know.
5.0
Catherine K.
3 years ago
I had carpet installed yesterday as a surprise for my elderly neighbor. I could not have asked for better. Thanks to James, my salesman, for helping me find the perfect carpet at a great price. Thanks to the staff for making sure my installers were there on time. And my installers were amazing and FAST!! My neighbor was so happy with her new look. Thank you Carpet Giant!!!
Carpet S.
3 years ago
Thank you for choosing Carpet Giant! What a wonderful gift for your neighbor. I will pass this kind review on to our team. Merry Christmas!
5.0
Dahna B.
3 years ago
Great job and very professional
Anonymous
3 years ago
Thank you!
5.0
Rachel D.
3 years ago
5.0
Marisela R.
3 years ago
Service, professionalism and costs. Quality of products. Mostly the personnel of installers.
5.0
Michael H.
3 years ago
Quick and easy. Carpet Giant always delivers with great prices and quick install.
Anonymous
3 years ago
Thank you for choosing Carpet Giant!
5.0
Gloria R.
3 years ago
Install process was swift and professional. I love my floors and the quality of material is beautiful! Great job Carpet Giant!
Anonymous
3 years ago
Thank you for your business & review!
5.0
Hector T.
3 years ago
I was pleased with their website. I did everything through their website. I picked the floor laminate and financed it. Once I went to sign the contract everything was quick. I was in and out in less than 15 minutes. Installer was friendly and his quality of work was great. He left the room looking good.
Anonymous
3 years ago
How wonderful to hear your experience - thank you for choosing Carpet Giant!
5.0
christina c.
3 years ago
The carpet installers did a great job, very professional. Love my new carpet upstairs!!!!
Anonymous
3 years ago
Thank you! SO good to hear! Enjoy your new carpet!
1.0
john t.
3 years ago
purchased porcelain tile from Carpet Giant several week ago, the installation went well up until I was given a grout color option. The contractor wasn't much help, we wanted the blended look and received the contrast. I was asked to sign off on the work, stating we would come to a solution. Its been two weeks, I am having to contact the salesman weekly and still have not had the contractors reach out to me. Recently I was advised they would not correct the grout color issue. Not a Happy customer.J Tacito
5.0
Ramiro G.
3 years ago
This was an absolutely amazing purchase experience for our family. Natalie was AWESOME!!!
Anonymous
3 years ago
Wonderful to hear! I will pass on compliment. Thank you!
5.0
Shante C.
3 years ago
From Ben the salesman to Jose who laid our tile. Carpet Giant provided a great consumer experience. There wasn't any disruptions of service. Im grateful that we selected them for our project.
Anonymous
3 years ago
Thank you for choosing Carpet Giant, I will pass on compliments to our team!
5.0
Hunter D.
3 years ago
Our company hired Carpet Giant to outfit a 12,000 square foot office with Shaw Contract Carpet Squares. The customer service was excellent (thank you, Julie!), the installers were timely and professional, and the sales process was enjoyable. And, the carpet looks amazing! We are grateful for this seamless experience, and look forward to our next flooring project!
Anonymous
3 years ago
Thank you for choosing Carpet Giant. So happy to hear everything went smoothly. I will pass on the compliments to our team!
5.0
T R.
4 years ago
Excellent customer service from the first time Javier came to the house to measure until carpet installation. I would definitely recommend to check here first.
Anonymous
4 years ago
Wonderful review! Thank you for choosing Carpet Giant!
1.0
Pamela K.
4 years ago
Where to begin...salesman nice, but knowledge of what products they showed was lacking. Management non existent! If I could give negative stars I would! After choosing a few different floorings we were called to say the company’s no longer produced our choices. Why have products on the sales floor that are not available? Nice installation crews, but support from Carpet Giant ( Cynthia and Gus installation mgmt team) non existent!! Ran into an installation issue and neither provided any help to overcome the issue. They told us that when we got the issue fixed ( sub floor issue that was not seen until they removed our current flooring) they would come back. Gus and Cynthia could not recommend carpenters and repeatedly told us they did not want to get sued again. My take away was they must get sued often. I have had a lot of carpet laid before and never have I run into a situation where a store can not remedy an unforeseen issue. Unnecessary stress for buyer. I will never use this company again. I cannot stress how bad they spoke to us. The installers did not agree with Carpet Giant and went out of their way to help us.
Anonymous
4 years ago
Hi Mrs. Kersey, I am so sorry you felt the need to post this review. We are always very good at resolving problems with customers. It is true, we are not responsible for subfloors and are not equipped to repair them, this is standard …Hi Mrs. Kersey, I am so sorry you felt the need to post this review. We are always very good at resolving problems with customers. It is true, we are not responsible for subfloors and are not equipped to repair them, this is standard procedcure in the flooring industry. I understand your subfloor was fixed and we installed your flooring. I have spoken to all employees involved in your job and understand that it has been completed to your satisfaction. Our store manager, Renee Stphenson tried to call you yesterday and has not heard back from you, we jsut want to make sure you are happy with the completed installation. Please let us know if there is anything else we can help you with. Call us at 713-224-2213 ask for Renee or Meredith.More
5.0
J J.
4 years ago
Francisco Alonso came out to the house with quite a few samples of carpet to choose from and measured every room, closet, bathroom and did it in about 30 minutes. His crew came out the very next day and completed the job in 4 hours and were very professional. I would highly recommend Carpet Giant due to this reason.
Anonymous
4 years ago
Wonderful ! Thank you for your review! Enjoy your new flooring.
5.0
Randy D.
4 years ago
Great purchasing experienceVery timely install schedule, next day!Professional and flawless install.Overall great experience.
Anonymous
4 years ago
Thank you for choosing Carpet Giant!
5.0
tom j.
4 years ago
Anonymous
4 years ago
Thank you for 5 * review!
5.0
Henry S.
4 years ago
Anonymous
4 years ago
Thank you for choosing Carpet Giant!
5.0
CaM 0.
4 years ago
First, with Roger’s friendliness and vast knowledgeable of carpet, he helped choosing a carpet be almost effortless. Second, the installation team. Super professional and friendly. When they arrived, they answered all of our installation questions and went to work.Thank you Carpet Giant for a great team and quality carpet!!
Anonymous
4 years ago
Thank you for your business & kind review.
5.0
Bart G.
4 years ago
5.0
Lisa C.
4 years ago
Francisco worked around our schedule. He was kind, patient and put up with us when we were difficult. We did have a small road bump I’m our process but he got it all worked out to our satisfaction. Price was right. In stalkers (JR was our lead guy) were lovely, helpful, kind, patient, prompt, speedy, did a great job and never acted like we were a problem or expected too much. We are so happy to be rid of our carpet and have such beautiful new flooring at a price that fit our budget.
Meredith W.
4 years ago
Thank you for your review and happy to hear everything turned out good!
5.0
heather s.
4 years ago
Anonymous
4 years ago
Thank you!
5.0
glenn p.
4 years ago
Anonymous
4 years ago
Thank you!
5.0
Debra S.
4 years ago
Anonymous
4 years ago
Thank you!
5.0
Colleen T.
4 years ago
I called first and got an estimate. The actual cost was the same. They were able to install the next day! Installers were friendly and professional. Great job Carpet Giant!!
Anonymous
4 years ago
Great to hear! Thank you for your business!
5.0
kelcey w.
4 years ago
The prices are great and super easy process to get my carpet.
Anonymous
4 years ago
Thank you for choosing Carpet Giant!
5.0
Jamie J.
4 years ago
Anonymous
4 years ago
Thank you!
5.0
Tommy B.
4 years ago
Anonymous
4 years ago
Thank you!
5.0
Sharon G.
4 years ago
they were awesome! workers were very professional and the quality of the carpet is better than I thought, Natalie was amazing!
Anonymous
4 years ago
Thank you! I will pass compliments on to our team!
5.0
Corey H.
4 years ago
I got a very good deal since I was a repeat customer always love doing business with Carpet Giant!
Anonymous
4 years ago
We appreciate your business!!!
5.0
Jay H.
4 years ago
Anonymous
4 years ago
Thank you!!!
5.0
Kaitlin B.
4 years ago
Very reasonably priced and professional. I would highly recommend Carpet Giant!
Anonymous
4 years ago
Wonderful to hear! Thank you!
5.0
Eddie M.
4 years ago
The carpet we bought was installed nice and fast. Looks great!
Anonymous
4 years ago
Thank you for your business!
5.0
Felicia S.
4 years ago
Anonymous
4 years ago
Thank you!
5.0
Ann H.
4 years ago
We are repeat customers and have always had a great experience.
Anonymous
4 years ago
Great to hear this! Thankyou for letting us take care of your flooring needs again.
4.0
Brian T.
4 years ago
♿ Tons of very basic apartment grade carpets to choose from. Perfect for commercial or rental properties. (Any shade of beige that you could imagine)There were a limited selection of higher end flooring. What was available was nice looking and a good quality.The staff is very friendly and there's no pressure on you to buy on the spot.For customer service alone it's worth giving them a visit.I feel they're very accommodating and won't take your business for granted. 👍
Anonymous
4 years ago
Thank you for your review. Remember we can special order any high end flooring you need or may see somewhere else, jsut ask or shwo us a picture. :)
5.0
Troy B.
4 years ago
The customer service was excellent from our first visit to the store until the completion of our installation.
Anonymous
4 years ago
Wonderful News! Thank you for the review!
5.0
Josiah F.
4 years ago
We recently purchased our house in the Katy area and with Natalie's help we got the carpet we wanted at a great price, installed the day we got the keys. The process was simple and quick, and the results were perfect.
Anonymous
4 years ago
Great news! Glad Natalie and our team was able to get the job done for you!
5.0
David C.
4 years ago
Anonymous
4 years ago
We appreciate you choosing Carpet Giant for your flooring needs!
3.0
Alan R.
4 years ago
Anonymous
4 years ago
Please let us know if there was a problem with your purchase or experience with Carpet Giatn. 713-224-2213 ask for Meredith, Rene or Cynthia
5.0
Jamie A.
4 years ago
Javier Miranda will help you get the carpet you like installed in a timely manner!
5.0
Jamie A.
4 years ago
Javier Miranda hooked us up!
Anonymous
4 years ago
Great news! Thank you!
5.0
Justin M.
4 years ago
Anonymous
4 years ago
Thank you!
5.0
Robin R.
4 years ago
I had an excellent experience with my carpet installation. The guys arrived early and finished quickly. Natalie (the sales rep), texted me samples and was able to complete my order over the phone. Everyone was very pleasant and I’m a happy customer!
Anonymous
4 years ago
Thank you for your business & review. I will pass kind words on to our team.
5.0
Aaron J.
4 years ago
Stopped by the store on 45S, got lots of straight forward options with easy to understand costs, then ordered the carpet. Installation was completed the next day. After the installer left, we discovered a couple of concerns and spoke with Carpet Giant about them. A crew was dispatched the next morning and the requested corrections were made. We could not be happier about the quality and responsiveness of Carpet Giant and will use them again. Thank you Monique, Natalie and Gus!
Anonymous
4 years ago
Glad we were able to get the job done right for you! Thank you.
4.0
F O.
4 years ago
Updated. Thank you Cynthia for correcting the situation
Anonymous
4 years ago
Hi Mr.Owens, I am so very sorry this happenned. I am trying to locate your invoice to see who your salesperson & installers were. I do not have anything matching F. Owen in our system. Please call me so we can help resolve this problem. …Hi Mr.Owens, I am so very sorry this happenned. I am trying to locate your invoice to see who your salesperson & installers were. I do not have anything matching F. Owen in our system. Please call me so we can help resolve this problem. 713-224-2213 ask for Meredith, Renee or CynthiaUPDATE: We were able to speak to the customer and offer compensation and apology.More
5.0
Rick H.
4 years ago
We did the whole carpet buying experience online and over the phone due to this new abnormal. Monique was helpful, knowledgeable and professional. Overall purchasing this carpet was far less stressful online than having to go to the store. Just not having to fight traffic was great.Husband’s turn.Now as far as the installation goes I’m not easily impressed. I have been in flooring and construction for over forty years. The gentleman who installed the carpet was nothing short of phenomenal. He is not only a Pro, he is an expert. This job could not have been done better by anyone, it’s just not humanly possible. This was a fairly large bedroom which required two pieces of carpet seamed together. Having a well trained eye I fully expected to see the seam though I knew others would not have noticed. Guess what? I looked and looked and I honestly could not find the seam!!! Blew me away! In forty years I’ve only seen a handful of guys this good. I regret I don’t remember his name but the guy definitely deserves a raise! He was very professional and respectful as well as friendly. If I’d of had two guys as talented as him in my construction business I probably wouldn’t have retired!
Anonymous
4 years ago
Thank you for taking time to write review. Happy to hear that it went smoothly from beginning to end. I will pass your kind words to our team, they all work very hard. We appreciate your business.
1.0
Janice M.
4 years ago
salesman should know his color schemes as the carpet looks gray laid down rather than the color I chose that has white and beige in it I kept telling the installer that also and he said it's the lighting but each room was the same Also I helped too much in moving things so the installers only put back what the moved I dont know how but they broke my bed frame as it now is lower on one side than the other. I cant pick it up as I'm 64 and can't do by myself I did not originall...y notice it till I put my sheets and bedspread on I turned my mattress but that wasnt it My door entries also have marks on them that you can tell are fresh I didnt get to look good till after they left as I was so concerned about the color of the carpet I asked one of the taller guys if he would mind changing a light bulb for me and he said no not rightn now. I just wanted to see if brighter made a difference on color bbn of carpet I mean I gave them 6 cold water bottles changing one light bulb wouldn't have hurt them The head installer was nice as the woman but the bnb other two could use some guidance. See more
5.0
michael b.
4 years ago
Rene, made this entire experience excellent. Her and the install team was very professional.
Anonymous
4 years ago
Great to hear this! I will let Renee & our install team know.
5.0
Matthew S.
4 years ago
Excellent overall experience from sales team- Robert Wilkie to installers. Will recommend to all our clients, friends and family.
Anonymous
4 years ago
Happy to hear all went good from sales to installs! Thank you for choosing Carpet Giant.
5.0
elise w.
4 years ago
Ricardo and his team were absolutely professional. They called an hour ahead of time showed up exactly when they said they would and worked all day without a break to finish the job completely. I will definitely use carpet giant for my next projects
Anonymous
4 years ago
Our installers are the best! They work very hard. I will pass the compliment to them. Thank you!
5.0
denise w.
4 years ago
Quality service and install.Great team
Anonymous
4 years ago
Thank you!
5.0
Claire F.
4 years ago
Friendliest staff! Great prices!
Anonymous
4 years ago
Thank you for choosing Capret Giant!
4.0
Danielle A.
4 years ago
Anonymous
4 years ago
Thank you!
5.0
lucas t.
4 years ago
Anonymous
4 years ago
Thank you!
5.0
Mary
4 years ago
The showroom was very clean. The staff was beyond helpful. During the whole process the employees we're very professional and kind. They meet every need that I had. The Giant will be my go to place for flooring.
Anonymous
3 years ago
Thank you for choosing Carpet Giant. We appreciate your business and kind review.
5.0
Laurie L.
4 years ago
Anonymous
4 years ago
Thank you
5.0
Kathryn E.
4 years ago
Absolutely love our carpet we purchased recently from Carpet Giant! The install was super easy and fast! Glad we made the decision to purchase from Carpet Giant.
Anonymous
4 years ago
Thank you for your business!
5.0
Sonny B.
4 years ago
Great price points good customer service.
Anonymous
4 years ago
Thank you!
5.0
Marika S.
4 years ago
Very professional, knowledgeable and courteous from the initial sales visit through to installation. The carpet chosen looks great in my home and the price was an excellent value. Thank you for a job well done!
Anonymous
4 years ago
Thank you for your business & kind review!
5.0
Megan L.
4 years ago
We spent a total of maybe 20 minutes in the building and got all of our questions answered and purchase made. Teresa was very helpful and knowledgeable. It was a very easy process and we felt very comfortable in the facility.
Anonymous
4 years ago
Great news1 Thank you for choosing Carpet Giant
5.0
Kimberly F.
4 years ago
I am so pleased with Carpet Giant! I went to A LOT of different stores until I decided to go with Carpet Giant. James was very helpful when I was torn between two hardwood options and explained the pros and cons of each so I could make the best decision. I was able to get the install date I wanted and the crew was also amazing! They were on time, polite, professional and did an OUTSTANDING JOB! Thank you for your hard work! Will definitely use them in the future for any other flooring changes!
Anonymous
4 years ago
Thank you! James is one our top guys ! We pride ourselves on excellent cusotmer service. I will pass along compliments to our team. We appreciate your business!
5.0
Kara R.
4 years ago
This was a great experience. We picked out the carpet on a Monday and it was installed the very next day. The salesman was very helpful, friendly and honest. I priced the same carpet at a different store a few weeks prior to going to Carpet Giant and the other store quoted me $4200 more than we paid at Carpet Giant. (We Gad around 1000 sq ft installed). The installation workers were friendly, professional and very efficient, and the work quality was perfect.
Anonymous
4 years ago
Thank you for your business. We always advise to shop around, and make sure they are comparing "apples to apples" and to look at the total cost, lots of hidden costs when shopping just sqft. price.
5.0
juan e.
4 years ago
Great family owned store, lots of selections for quality carpet. Service was great. Ralph was very helpful and professional, he took the time to explain the differences in products. Installation was a breeze and the installers were very professional. Very good pricing as well.
Anonymous
4 years ago
Great to hear ! I will pass compliment on to Ralph & our installation team. We appreciate your business.
5.0
Brandon J.
4 years ago
Anonymous
4 years ago
Thank you!
5.0
Alida H.
4 years ago
I love the service that was given. We had carpet installed and they were on time and did a great job. I love the color of the carpet I chose. I would highly recommend Carpet Giant and I will use their service again here in the near future
Anonymous
4 years ago
Thank you for choosing Capret Giant!
5.0
Timothy J.
4 years ago
Anonymous
4 years ago
:) Thank you
5.0
Kim M.
4 years ago
I had a short window of time to complete my job before our moving truck arrived. I met Ralph at the store to see my options, and he came to my home the next morning to measure and select the right color. Install was available as soon as the following day, and the crew was friendly and did a fantastic job. I am very pleased with my experience from start to finish—quality carpet at a fair price and good customer service. Thank you!
Anonymous
4 years ago
We thank you for your business & kind review. I will pass it along to our team.
5.0
Kaelee (.
4 years ago
We have used Carpet Giant twice to recarpet two different condos - each about 1000 sq ft. They did a GREAT job both times - I highly recommend them! This last time because of a crazy time crunch they worked sooooooo hard. I'm highly impressed! Thank you!!
Anonymous
4 years ago
Thank you for choosing Carpet Giant again & again for your flooring needs! Glad we could help you out in a crunch!
5.0
Sherrice J.
4 years ago
Fast friendly service. Everyone was nice and helpful
Anonymous
4 years ago
Thank you! :)
5.0
Dylan M.
4 years ago
Great and quick service. Very friendly.
Anonymous
4 years ago
Thank you for your business!
5.0
Robert C.
4 years ago
Excellent service
Anonymous
4 years ago
Glad to hear - thank you!
5.0
Lisa K.
4 years ago
Javier with Carpet Giant was so very helpful!! He helped us select a carpet that we loved and the installation will happen very fast. He was so friendly and helpful and was actually able to come to our house 2 days earlier than planned. I would highly recommend!!
Anonymous
4 years ago
Thank you for your review - I will pass on to Javier and our installation team.
5.0
Peter S.
4 years ago
Have used Carpet Giant for years. They have always done a good job and are good to work with. The latest installer was exceptional
Anonymous
4 years ago
Thank you for choosing Carpet Giant for all your flooring needs! We appreciate your business & kind review.
5.0
DeLisa S.
4 years ago
Carpet Giant is friendly and welcoming. We had a professional salesman Javier . He gave us time to preview the carpets, touch and feel. Javier explained the different types of carpet and padding. We made the final decision with Javier recommendation and the sale was complete. We will definitely revisit Carpet Giant and Javier again. thank you Dennis & DeLisa Sumpter
5.0
E L.
4 years ago
Extremely customer friendly sales & service! They go above & beyond to ensure customer satisfaction. Javier is the best sales representative and ensured all aspects of purchase, from explanation of products to sampling to square footage estimation to product installation were professional, accurate, on time & to complete satisfaction. I was a walk in with my own measurements & felt welcomed soon as entered the building. Javier took his time & showed me what i asked of him and even gave quotes for multiple options.Installer Mr. Enrique truly is the best in the business!!!! Our installation was even completed a day earlier than quoted!! He took the time to answer any & all questions, even during the installation. True professionals with the utmost professionalism! Will definitely return for any future flooring renovations.
Anonymous
4 years ago
Thank you so much for choosing Carpet Giant & taking time to write a review. We pride ourselves on having a top notch team and glad that you saw that. Enjoy your new flooring!
5.0
Beverly R.
4 years ago
My sales experience was great and the installation went well. I was satisfied.Beverly Ratliff
Anonymous
4 years ago
We appreciate you taking time to post reviw. Happy to hear everything went good.
5.0
Jared B.
4 years ago
Great price, great carpet, great service.
Anonymous
4 years ago
Thank you for choosing Carpet Giant.
5.0
Kelli K.
4 years ago
Fransisco was my salesman and he was helpful. Very nice man. The installers were professional and clean. Very thorough! I would do business with them again!
Anonymous
4 years ago
Thank you for your review. Francisco has been with Capret Giant over 20 years. I will pass along this review to our team.
5.0
Bonnie T.
4 years ago
Great experience! Salesperson, Ralf is the best! I am a repeat customer & will continue to be one!
Anonymous
4 years ago
Thank you for the review & for choosing Carpet Giant. Ralph will be happy to hear this.
5.0
Bonnie T.
4 years ago
I am a repeat customer & I have always been very satisfied! & Thankyou!, salesperson Ralph. youre the best!
Carpet S.
4 years ago
Thank you for your business & review. I will pass along to Ralph
Bonnie T.
4 years ago
Absolutely 💯
5.0
John F.
4 years ago
employees were very helpful and knowlegable during my visit. Would recommend to anyone to visit carpet giant. nice to know they are there.
Anonymous
4 years ago
So nice to hear about your experience with Carpet Giant. Thank you!
5.0
Chandler U.
4 years ago
Awesome job
Anonymous
4 years ago
Thank you for your business.
5.0
Robert S.
4 years ago
Anonymous
4 years ago
Thank you!
5.0
Michael H.
4 years ago
Anonymous
4 years ago
Thank you!
5.0
Kenya P.
4 years ago
Ask for Javier....he's the best rep there! He's professional, patient, knowledgeable and friendly! You will definitely leave satisfied. My carpet had to be ordered so I'm awaiting installation.
Carpet S.
4 years ago
Thank you for review! Javier is one of our top guys!
5.0
Cheryl W.
4 years ago
Anonymous
4 years ago
Thank you!
5.0
Carolyn W.
4 years ago
Anonymous
4 years ago
Thank you!
5.0
Daniel M.
4 years ago
It was a ve ry good experience from the beginning. Sales person, choices, price, installation were all great. Will return as we do each bedroom. Thanks!
Anonymous
4 years ago
Great to hear! Thank you for choosing Carpet Giant.
5.0
Ed B.
4 years ago
Anonymous
4 years ago
Thank you!
5.0
Sung C.
4 years ago
Anonymous
4 years ago
Thank you!
5.0
Jessica L.
4 years ago
Anonymous
4 years ago
Thank you!
5.0
Bjørn-Tore D.
4 years ago
CG just replaced carpet at our home. We are very pleased with the pricing that Natalie Reed with CG quoted and the completion of the job. They did what they said at the time promised. Recommended!
Bjørn-Tore D.
4 years ago
Natalie Reed
Carpet S.
4 years ago
So glad to hear your happy with your new flooring.
5.0
Larry S.
4 years ago
5.0
G M.
4 years ago
I wanted to express my appreciation and satisfaction with everyone at your store! James was a phenomenal salesperson who listened well to my needs and delivered a phenomenal solution. A young lady called me yesterday to let me know I would be hearing from the installers. Frank installed the carpet this morning on time and with 30 minutes notice of arrival. They moved the furniture carefully, vacuumed the carpet and left no trash behind.Clearly all the employees plus Frank and James exhibited a great attitude which seemed reflective of their pride in working for Carpet Giant. Great people work for great companies. I highly recommend purchasing flooring from Carpet Giant!
Anonymous
4 years ago
Thank you for choosing Carpet Giant for your flooring. We appreciate the business and your time to post a review. I will share it with our team.
1.0
Susan M.
4 years ago
I have called you and emailed you several times to get an estimate for wood flooring. It has been since Saturday and no one has ever returned my calls, e-mails or chats. I even called Javier's number which is posted on your website but never heard from him either. If you are closed for business right now I understand but at least have the courtesy to respond. Empire came out right away gave us a quote. I have two more people that are wanting to give me quotes as well and responded immediately.
Anonymous
4 years ago
I apologize for this miscommunication. We are open. I just spoke to Javier and he checked his phone & email for messages and did not find any from you. Not sure what happenned. If you would like he can call you right now and schedule an …I apologize for this miscommunication. We are open. I just spoke to Javier and he checked his phone & email for messages and did not find any from you. Not sure what happenned. If you would like he can call you right now and schedule an appointment his phone number is #346-218-5148 or you may call the store at 713-224-2213. We pride ourselves on having top notch customer service, so thank you for bringing this to our attention so we can prevent it from happenning again. We are open Mon-Sat. 8a-6p and Sunday noon-5pm.More
2.0
Ivy L.
4 years ago
5.0
Oscar V.
4 years ago
I did not purchase. Renee was very helpful. She gave me rough estimates over the phone after minimal info. She also sent picture.
Anonymous
4 years ago
Thank you! Hopefully we can help you with new flooring in the future.
4.0
Susan T.
4 years ago
Brought my carpet from here 6 years ago and it's still looks good.....and I have 3 sons and a inside dog.
Anonymous
4 years ago
Awesome news to hear!
5.0
Sonya W.
4 years ago
March 19, 2020Carpet Giant came out to my residence, to install carpet.I was so amazed and impressed at the impeccable quality of work displayed. They moved my furniture and belongs in my home so efficiently and carefully. In addition, they put the furniture and ect. back just the way it was before they moved it.Most of all, they cleaned up. They vacuumed and swept the floors & stairway as well, in four rooms and the stairway.Bottom line, this is a hard working crew.
Anonymous
4 years ago
Thank you for the reivew. We pride our self in having top notch customer service from sales to installation. I will pass your review on to our team.
5.0
James H.
4 years ago
Great quality carpet, excellent price and fabulous customer service!!!
Anonymous
4 years ago
Thank you fro the review & for your business.
4.0
Ron S.
4 years ago
Anonymous
4 years ago
Thank you for your business & for your review.
1.0
Keren D.
4 years ago
STAY AWAY!Dishonesty, unprofessional, taking advantage and bullying their customers.I went to their showroom, gave them the exact measurement of the rooms (the original blueprint of the house), needed to be re-carpet.I've got a quote, paid in full, and scheduled an installation date.When workers arrived to my house, knowing I am having my family for the holidays, and desperately need for those carpets to be installed promptly I've been blackmailed! They used every excuse in the book, claiming variety of excuses to charge me with more money. Complaining they don't have enough carpet, charged me with a $70 commute fee, an extra $460 for the extra carpet, additional $76 an high-rise fee?! because they needed to go to the second floor??Being with my back against the wall, I went ahead and paid them the outrageous amount asked, so they can go ahead and start working.And what an incompetent sloppy job they did.The carpet was completely uneven and curvature.I called their customer service, sent pictures with the obvious bad job shown, and ask for the manager to call me back. A few days later the manager called me back, and yelled at me to dare to complain "You know nothing about carpets, nor carpets installation".I'm attaching pictures for your review, I have no doubt even a blind person can see it was a very poor job.I wonder how the BBB haven't took measures to take care of this hostile business, but I will surely let them know.
Anonymous
4 years ago
This is the first i have heard of a problem with your job. I am very sorry you are unhappy with our company. Please let me get your invoice and get with employees involved in this transaction. I will get back to you asap. …This is the first i have heard of a problem with your job. I am very sorry you are unhappy with our company. Please let me get your invoice and get with employees involved in this transaction. I will get back to you asap.I have spoken to all employees involved in your sale and reviewed your invoice. The only extra charge you were billed for was the extra carpet that was needed. $460.00. As we do with all jobs, if customer brings in their own measurements, we inform them that when installers go out to install, they will measure job before to make sure there is enough material and let the customer know if more is needed and what it will cost before proceeding. I understand this was done. Carpet Giant even gave you a discounted price for more carpet. We did not charge for commute fee or hi-rise fee (3rd floor). It was noted on invoice that these were done without charge $0. We went out when you called for repair of “uneven” carpet and let you know that Carpet Giant is not responsible for the subfloor beneath the carpet, that is homeowner responsibility. The pictures of the baseboards with uneven paint, shows that the carpet you had before was thicker pile and new carpet was more dense, therefore it shows where you painted baseboards before installation. I apologize that this was not a pleasant experience with Carpet Giant or if there was a lapse in any communication. We have been in business for over 40 years and customer satisfaction is our top priority, I have spoken to all employees involved and made sure that if they sense that a customer is not 100% satisfied with the job to bring it to our attention immediately. Please let us know if there is anything else we can do for you.More
5.0
Tausha C.
4 years ago
Highly recommend! They did an amazing job! High end, quality floors and carpet. Impeccable customer service!
Carpet S.
4 years ago
Thank you for your review and for choosing Carpet Giant!
5.0
Larry C.
4 years ago
Excellent service and wholesale prices
Anonymous
4 years ago
Thank you for your business & for taking time to leave a review!
5.0
Marcellus H.
4 years ago
Anonymous
4 years ago
Thank you!
5.0
Thomas B.
4 years ago
Anonymous
4 years ago
Thank you!
5.0
Sheldon H.
4 years ago
I just needed foam because of my dog ripping up the carpet in two areas. They were quick to help me get a good sized piece for an amazing price. Saved me $30 having to buy a whole roll. Would come here for anything I need. Thanks much.
Anonymous
4 years ago
Thank you for choosing Carpet Giant! We know first hand what our furry firends can do to flooring. Glad we could help.
4.0
Marcos N.
5 years ago
Anonymous
4 years ago
Thank you for your business & review.
5.0
Julius N.
5 years ago
The guys went above and beyond my expectations. The carpet is perfect. Thank you Javier for making it happen and thanks to the guys who came out and installed the carpet so perfectly. I will be coming back.
Anonymous
5 years ago
Thank you for your business and for the review.Hope you enjoy your new carpet.
2.0
Deann T.
5 years ago
Anonymous
5 years ago
Hi Deann, Please give us a call if there was a problem with your flooring experience. We will do our best to make it right. 713-224-2213
3.0
Steve E.
5 years ago
Anonymous
5 years ago
Hi Steve. Thank you for your business. Please let us know if we can do anything to make your experience with Carpet Giant 5 star. 713-224-2213
5.0
Johnny D.
5 years ago
Anonymous
5 years ago
Thank you for the review & your business. Enjoy your new flooring!
4.0
B 1.
5 years ago
5.0
Doug G.
5 years ago
Purchased some carpet and had it installed looks great!
Anonymous
5 years ago
Awesome! Thank you for taking time to post review.
3.0
grey n.
5 years ago
Anonymous
5 years ago
Please let us know if there is anything we can do to make your experience 5 star. 713-224-2213
5.0
Hillary S.
5 years ago
5.0
hector k.
5 years ago
Love rhe place great people there i love my sis Marie Ramirez
Anonymous
5 years ago
Thank you!
5.0
Megan G.
5 years ago
WONDERFUL service! Franscisco was a wonderful guide in choosing the floors for our home and his guys who installed were fast, cleaned up after install, and were so helpful through the entire process. Highly recommend them!! 5 stars! 🌟🌟🌟🌟🌟
5.0
Jean M.
5 years ago
Great Service, love the carpet and installation was so professionally done.Highly recommend to anyone in Houston that needs Carpet or Flooring needs.
Anonymous
5 years ago
Thank you for your business and kind review.
5.0
Chris M.
5 years ago
In and out with everything I needed to know.
Anonymous
5 years ago
Great! We try to make it as easy as possible.
5.0
Sunny H.
5 years ago
5.0
Antonio C.
5 years ago
Great
Anonymous
4 years ago
Thank you!
4.0
Samuel P.
5 years ago
Nice service
Anonymous
5 years ago
Thank you!
5.0
Nery E.
5 years ago
Anonymous
5 years ago
Thank you! Enjoy your flooring.
1.0
Ken C.
5 years ago
Unfortunately we selected this company after visiting many places in Houston. The primary reason we chose them was because the salesman Robert emphatically stated they do not use contractors for installation but "we have our own installers." That was absolutely not the case when a crew showed up on installation day and started tearing out the old carpet. Then it started raining. The crew boss stated he needs a garage to lay out the new carpet for cutting. Ours was full of the furniture we spent 3 days moving out of the house because we were told it had to be out of the rooms. Within an hour we had him all set up in the neighbor's garage. I then had a phone call I was on for about ten minutes. That is when I noticed the work van was gone, all the installers were gone, all their tools were gone. They had not said anything to anyone about needing to leave nor why. I called the store and was able to speak to the store manager Renee who did not know anything about the crew leaving and she said she would get back to me. The installation manager Gus called a while later and said the crew boss was "uncomfortable" at the work site and he "cannot make them work if they are uncomfortable." He stated maybe he could get a different crew out the next day but "too late to get another crew today." Meanwhile there are pieces of ripped up old carpet, foam padding and rolls of new carpet all over the house not to mention the exposed tack strips. Not safe for a completely blind person which one of us is. I requested to have the owner call me but was told that absolutely would not happen. I could not imagine a business owner would be okay with a crew starting work and leaving it unfinished let alone creating a dangerous situation for the blind homeowner. I told Renee the manager that there was no chance of us moving forward doing business with them unless the owner called us same day. These calls began about 11 am and finally at around 4pm the owner did call. She was obviously annoyed and spoke very condescendingly stated her employees have the ability to handle any situation and that should have been enough for us. She initially claimed the installers are her employees then finally stated they are contractors but she uses them so much she considers them exclusive to her company. She pointed out she has been in business over 40 years and has many happy customers. I wanted to have a conversation about my experience but she was unapologetic and entirely unsympathetic. All she needed to do was own the situation and show some legitimate concern. That did not happen and I could not trust the next crew they sent out would be any better or if any issue came up would it be possible to get resolved. Seemed a highly dysfunctional group of people. Still waiting for them to send somebody out to get the materials they left behind.
Anonymous
5 years ago
We tried to make this situation right, but you refused to allow us to do so. I told you how sorry I was that our crew left your house and did not tell you, that is completely unprofessional and unacceptable. I told you that I would be …We tried to make this situation right, but you refused to allow us to do so. I told you how sorry I was that our crew left your house and did not tell you, that is completely unprofessional and unacceptable. I told you that I would be upset if that happened to me. I offered to give you a $500 discount and pay for a hotel room and get a new crew out there today to complete the job. You refused. I offered to refund you the money and come and pick up the carpet and you told me that if anyone showed up at the house, they would be trespassing and you would call the police. You told me you contacted a lawyer and did not want to work with us anymore. We are still willing to make this right, if you change your mind please give us a call and we will do as I promised you.More
4.0
Leslie H.
5 years ago
Good employees very helpful
5.0
Patricia J.
5 years ago
5.0
BBA B.
5 years ago
1.0
Robin M.
5 years ago
OK I wouldn't recommend this co to anyone, ready?? I had an appt w Teresa didn't show up nor call, spoke to a lady put me on phn w Javier. Had appt next day but I had to cancel, something personal but at least I canceled. Reached out to Javier numerous xs days later trying to reschedule, I guess he couldn't be bothered so he referred another person who came out and a 17x 16 rm turned out to be 400 ft on their measuring tape?? So I ask guy hey what if we didn't do master closet , that'll get the price down a Lil. Its literally only one rm, I told them of my budget b4 anyone came, so now price is 300$ over budget and I'm told its same price even if you don't do master, mathematically not possible. So now I'm calling again , spoke to frank he supposedly was going to have Renee Stevenson call me back, well guess what?? Your right, no phn call back from anyone , no how can we make this right?? I'm not asking for free carpet, just a Lil courtesy . so that's my experience!! Not a happy nor joyous one. Still no carpet down, this co is a joke!!!! Robin Morris
Anonymous
5 years ago
Hi Robin, I apologize for the delayed response, jsut now seeing this. I spoke to Moniquein customer service and she assurred me that you have been taken care of and had carpet installed and are very satisified with the job we did. if you have any other concerns, please don't hesitate to contact us directly at 713-224-2213. Thank you.
5.0
S A.
5 years ago
5.0
Dian A.
5 years ago
4.0
Robert B.
5 years ago
3.0
Erin W.
5 years ago
4.0
RONNIE S.
5 years ago
5.0
Micaela
5 years ago
I spent almost 10 days waiting on Keller Interiors--the 3rd party installer for Lowes-- to call me back, then I cancelled that whole deal and called Carpet Giant. Liz answered the phone and was so helpful! I went to meet her the next day and we chose carpet and tile, and I was paid, scheduled, and done in less than an hour. The installers arrived on time and were professional and polite and my carpet and tile looks wonderful. I'll make Carpet Giant and Liz my first call every time for my flooring needs.
5.0
Blanca T.
5 years ago
Exelent services 🌝
4.0
Phillip J.
5 years ago
5.0
Bob O.
5 years ago
5.0
Dan S.
5 years ago
5.0
Randy S.
6 years ago
5.0
Gisela C.
6 years ago
I worked with Manny and he was extremely helpful. I had done some research and wanted to use a particular brand that carpet Giant carries—the carpeting I originally wanted was not in stock with the manufacturer. Manny helped me to find another another that I think I like event better, especially with a great pad, it is very soft and cushy underfoot! The product was going to be delayed because of Hurricane Florence but Manny somehow managed To get the carpeting delivered on time— The crew was punctual, courteous and did a great job with the installation. I am very pleased with my new carpeting!
1.0
Bill I.
6 years ago
5.0
ace b.
6 years ago
5.0
Haytham A.
6 years ago
5.0
Six S.
6 years ago
Fast friendly service and did an excellent job.
1.0
Saad M.
6 years ago
Disappointing visit. I called and gave measurements and went over it again in store. After completing paperwork and submitting credit application , I am told its twice the amount!
4.0
agtxg
6 years ago
Installation guys were very professional.
5.0
Rose
6 years ago
Great service
1.0
Bill I.
6 years ago
I have used carpet giant for carpet installation and had good experiences. This time I used them for wood floor installation and was very disappointed. When the floor was floated they mixed the float on my driveway and patio pavers and left a cement residue that they were unable to clean despite their promises. Ultimately it required professional cleaning and I ended up paying an additional $600 to return the pavers to their previous condition. Also, in less than two months, the floor is already buckling in two areas. Waiting for call back from installation manager. The installer is out of the country. I will update this review after they respond to my warranty claim. Call Natalie if you need carpet, otherwise stay away for other flooring needs.Update: 9/29/2018It has been 103 days since I first notified Carpet Giant about the problems with the floor installation. They are finally repaired. 103 days from first call to final repair, not sure I need to say more.
Anonymous
6 years ago
Hi Mr. Ivins, I am very sorry that you are dissappointed with the installation of your flooring.I appreciate you bringing it to our attention. I understand that Gus our Installation Manager has an appointment to come out and meet with you tomorrow, June 21st. I assure you that we will do everything we can to make this right.
1.0
Mohammed I.
6 years ago
Overall my experience was a bad one. I should of noticed from day 1, when I walked in the building all the employees were playing on their phones. About 10 minutes later I was helped. Overpaid spent over $1100 for one room, which I am ok with if I got the quality I paid for. Day of install, I noticed several seems in the carpet layout, when I asked the installer why that is, the response was this is what they sent us with. I called to ask why, the lady on the phone , could of cared less, because I had already paid. Wanted to do my entire house, but now ill shop else where. If management had call to check on it, or even follow up with me, I would of given a better rating. I got no reply. Overall go else where. No use paying for such bad service.
Anonymous
6 years ago
Hi Mr. Isis, I am sorry that you had a bad experience. I spoke with the installation department and they explained to me that you were unhappy because of the "T" seam. Your room was 18x18 foot, so the recommended amount of carpet for …Hi Mr. Isis, I am sorry that you had a bad experience. I spoke with the installation department and they explained to me that you were unhappy because of the "T" seam. Your room was 18x18 foot, so the recommended amount of carpet for this is 12x27 foot. To have only 1 seam, you would have had to purchase 12 x36 foot of carpet, which would have cost alot more and you would have a ton of waste. I apologize if this wasn't explained to you at the time of purchase. We have been in business for over 40 years and strive to give our customers the best dervice at the best price.More
5.0
Stacy W.
6 years ago
Very pleased, very professional . They were in and done and out with in an hour and a halfhalf for 500 square feet of carpet. Out with the old and in with the new . Very pleased!!
5.0
Nancy H.
6 years ago
3.0
lon l.
6 years ago
2.0
Tina C.
6 years ago
1.0
Diana B.
6 years ago
Our salesman, Ben Alva, was the best! He came out to our house and brought samples for us to look at. We went online to choose what we were interested in, looked at the samples and made our choices. The installation was another story.
Carpet S.
4 years ago
Please let us know if there is anything you were not satisfied with. 713-224-2213 ask for Meredith or Renee.
5.0
Billit G.
6 years ago
Very good service
5.0
S.E. W.
6 years ago
1.0
Donna R.
6 years ago
4.0
Houston L.
6 years ago
5.0
pedro d.
6 years ago
1.0
kiddon't
6 years ago
Extremely frustrated. Was told on Dec. 4th they would start on the 19th. Then got pushed back a day, tile that was delivered was defective. Went back to the store Wednesday morning to select another tile, was told they'd start Wednesday, then pushed back to today. They only worked 6 hours. I asked them numerous times to clean up all the trash all over the floor because I have pets. They just stared at me and pretended not to understand, but started speaking English when I had their supervisor on speaker. They were driving off and I stopped them. They still left spacers and trash all over the place. Found out they're working tomorrow, then gone until the 29th. I put down 1/3 of the total on the 4th for tile and carpet and now I'm getting the run around. I called to find out who the owner is because the manager is already gone, asked who the owner is, the receptionist said they don't give out that info. (I didn't ask for his home number), I asked her how they are still in business and she hung up on me. Is this how they treat single moms whose house flooded?
Anonymous
6 years ago
I understand you did not like the first tile you selected when it was delivered to your house, so we took it back and let you selct another tile. Installing tile , requires spacers to let tile set before grouting and there will be dust …I understand you did not like the first tile you selected when it was delivered to your house, so we took it back and let you selct another tile. Installing tile , requires spacers to let tile set before grouting and there will be dust when they cut tiles to fit. Screaming & cussing at our employees will not get the job done. I will have a manager call you to discuss how you want to proceed. We have been installing flooring for over 40 years and our installers do a great job. We would like to make this right and get all your flooring installed to your satisfaction.More
1.0
Suladeath G.
6 years ago
4.0
Tress
6 years ago
Super nice people
5.0
Edwin E.
6 years ago
Ben was very helpful. Great experience.
5.0
Vanessa S.
6 years ago
Wonderful experience 😊😊😊😊😊
Anonymous
6 years ago
Thank you for choosing Carpet Giant for your flooring needs! We appreciate your business & the good review!
5.0
Sharon E.
6 years ago
5.0
Taylor N.
6 years ago
5.0
Angie G.
6 years ago
Having carpet put in this Monday! Yah....
5.0
Charles E.
7 years ago
5.0
Adil A.
7 years ago
Awesome Dennis was terrific he answered all my questions. Would recommend carpet giant to everyone I know.
Anonymous
6 years ago
Thank you for the review! I will let Dennis know.
5.0
Theola R.
7 years ago
They moved the big furniture and replaced the carpet. The process was clean neat and quick. Love my floors
5.0
Angelica M.
7 years ago
3.0
Sandra
7 years ago
5.0
Cathy C.
7 years ago
4.0
Red C.
7 years ago
Had a poor start at first because of major communication issues, and setting up someone to come out give us a quote was a real headache, But luckily the guy they sent out "John" was great! he genuinely tried to work with us and did the best he could.
1.0
Ryan W.
7 years ago
5.0
Vanessa S.
7 years ago
5.0
Jessica L.
7 years ago
Being new to Houston, I had been looking for some carpet remnants to make a cat scratching tree. I called about 4 places prior and no one answered their phone even though it was the middle of the afternoon. Robert answered my call, put me on hold very briefly to run back and check if they had what I needed, and they did! Went over to the store, and he helped us load everything and get out of there in less than 10 minutes. Highly recommend this place. Ask for Robert!
5.0
Karissa B.
7 years ago
2.0
Britney G.
7 years ago
2.0
Nabeel Q.
7 years ago
5.0
Ana H.
7 years ago
Getting our carpet replaced with hardwood floors was a great experience! The crew was efficient and did an excellent job! Thank you Liz for helping us in the showroom!
5.0
Les C.
7 years ago
Good quality and procing
5.0
Debra P.
7 years ago
5.0
Kathi S.
7 years ago
5.0
frank m.
7 years ago
Great service and friendle
5.0
Terry C.
7 years ago
5.0
Mary M.
7 years ago
1.0
The B.
7 years ago
I'm rating them so low because their communication with the customer is poor. We have been customers for over 20 years and never had a problem until last year after spent $3500 to have tile installed and it chipped and then this Month after Teresa the sales rep came to measure & give us an estimate for tile in the bathroom and to tile a small area where we no longer wanted carpet. Well I had to call Teresa after seven days for the estimate which I got her voicemail and never got a call back, called the store was instructed to send her a text that was the only way she called me back. She sent the estimate for my bathroom but not the small area she measured. Teresa said, that Gus would come out to take a look at the small area we wanted tiled on Monday, March 20, 2017 Between 10:00am & 12:00pm. (I'm confused) Carpet Giant says, "NO JOB IS TOO SMALL."Guess what? Gus was a no show and never came or called. I'm done taking my business elsewhere.
Anonymous
7 years ago
Hi Tracy, I just spoke with my Sales Manager Renee and she informed me that there was a miscommunication problem. She told me that our Installation Manager Gus has made an appointment to come out and inspect your flooring. I apologize for …Hi Tracy, I just spoke with my Sales Manager Renee and she informed me that there was a miscommunication problem. She told me that our Installation Manager Gus has made an appointment to come out and inspect your flooring. I apologize for the mishap and thank you for allowing us to rectify the problem. We strive to have the best possible customer service. Please do not hesitate to call Renee if all issues are not resolved.More
5.0
Jason M.
7 years ago
5.0
Mayra M.
7 years ago
Go see Ben. He was honest and helped me with picking out the perfect carpet for my family.
3.0
Deborah H.
7 years ago
5.0
Aruni R.
7 years ago
Great service! Very helpful
5.0
Caleb R.
7 years ago
1.0
John C.
7 years ago
Price and quality of the carpet were ok , but the installer was very sloppy and management has not responded for more than three hours. Very disappointing
1.0
Cheuk C.
7 years ago
5.0
Herbert J.
8 years ago
5.0
Fpchuck C.
8 years ago
5.0
S F.
8 years ago
1.0
Alma L.
8 years ago
Spoke to the representative let me know he was going to be there until 7 on Friday once I called around 5:30 they let me know that they close at 6 I asked if he could stay open for 5 minutes extra he was very rude and didn't seem to want to make a sell I will never recommend he could have been nicer as a customer service representative I went ahead and chose to go with a different company which I paid $100 extra to just so I don't have to deal with unprofessional service and I believe he should be talked to about the situation that happened today and the loss of business that he caused
Anonymous
8 years ago
I apologize for the salesman's behavior. We pride our selves on having excellent customer service, that is why we have been here for over 40 years. Thank you for bringing this to our attention. I hope in the future you will give Carpet Giant another chance to earn your business.
5.0
Rosemary N.
8 years ago
5.0
Karen E.
8 years ago
Anonymous
8 years ago
Thank you for the 5 star rating!!! We appreciate your business! Enjoy your new floors!
1.0
Sarah C.
8 years ago
1.0
Kelly C.
8 years ago
1.0
Esquivel F.
8 years ago
We went in today because we are remodeling our house and needed flooring. The time we were there no one acknowledged us there. There was one customer there besides us and about 3 employees just there. What a shame! We went elsewhere were we did get acknowledged and had great customer service.
Carpet S.
8 years ago
Hi Claudia, Thank you for visiting our store. I am very sorry that noone greeted you or offered to help you on that day. I appreciate you bringing this to our attention. We have spoken to staff and hope this never happens again. We have been here for over 40 years and pride ourselves on great customer service, I hope you will consider giving us another chance on any future flooring needs.
5.0
Nancy S.
8 years ago
I loved it because Renee Stephenson and Terry Yousef always takes care of carpet order when they say they will deliver!
Nancy S.
8 years ago
So excited!!! I take delivery of new carpet 🤓
Nancy S.
8 years ago
Been using them for over 10 years
4.0
Brett J.
8 years ago
1.0
Leonard H.
8 years ago
5.0
Kenny M.
8 years ago
This is the first time using Carpet Giant. Replacing carpet throughout my home and had a couple of days off of work. Ordered the carpet at the Gulf Freeway, and it was delivered and installed the next day. The installation crew arrived at about 11 am and were gone by 3 and left the house as they found it.No eye rolling when asked to move furniture. All in all a very pleasant experience.
5.0
Elizabeth H.
8 years ago
5.0
Robin B.
8 years ago
1.0
Christina S.
8 years ago
Terrible experience!!! WARNING! OMG these people are horrible. First wanted the owners daughter to take the measurements and her responds was she was to busy because she was going to the rodeo to help me. She sent over a older man who was so rude and wouldn't answer my questions. Told me I was bothering him and he didn't want me to watch what he was doing. I had to watch him for two reasons not my house he was measuring since we were looking to purchase this house and second just felt he was hiding something. Ending up not buying the house because of this experience. I told him he could leave and to get out. I threw him out and he started to argue with me. I felt scared and uncomfortable for the way he treated me. Lady's WARNING! he made me feel scared that I lock the door after he left and told my husband I had to tell him to leave. Other reasons also but was told by this man to remove my post because he knew I was telling the truth. I ask him to not to contact me and now I'm asking him in this review don't ever text me again!
5.0
oasisoutreach
8 years ago
I used Carpet Giant to re-carpet my bedroom. I wish I could recall the gentleman who assisted me, but he was great. He patiently listened to what I wanted and showed me samples. He made no effort to up-sell me but explained the pros and cons of each. I ended up picking a very stylish, modern patterned carpet that was surprisingly more affordable than some of the others. I opted for the thicker pad to go with the shorter pile, which was really not that much more. Initially I was concerned about the pattern not blending at the seem, and they asked me to walk on it for a few weeks, and if it didn't blend, they would send a supervisor out and make it right -- guaranteed installation for a year. I did as they advised, and it now looks great. Carpet Giant is the only company I would use for carpeting after two great experiences with them.
1.0
Carmen F.
8 years ago
5.0
Alan L.
8 years ago
Pretty good prices and quick and painless installation. When you go in to the store, they will try and direct you to their "remnants" carpets, which are cheaper but also will be a small amount of a given carpet so you probably would have to mix and match remnants in order to get your whole house done. It's surely done to help their inventory control but I would make a point to look at what you can order. Otherwise they're not too pushy to make a sale and had great customer service.
4.0
Matthew T.
8 years ago
5.0
Doris B.
8 years ago
5.0
Mark B.
8 years ago
Best place to get all our flooring, best price and service. Ralph did a great job of helping us find what would work for us
5.0
Sam C.
8 years ago
5.0
M E.
8 years ago
Dennis was superb at customer service and very helpful with selection. I've purchased flooring from them many times in my life. They always have something I like and install professionally. Their crew did a great job installing.
1.0
Maureen S.
8 years ago
5.0
Seane R.
9 years ago
1.0
Lori H.
9 years ago
5.0
Kolan J.
9 years ago
5.0
Dawn P.
9 years ago
I've used Carpet Giant several times and always a great experience. Best flooring store in Houston!
Carpet S.
9 years ago
We appreciate your business!!! Thank you for the review.
1.0
Simona T.
9 years ago
1.0
Roxanne W.
9 years ago
3.0
James G.
9 years ago
4.0
Paige S.
9 years ago
1.0
Danice C.
9 years ago
Didn't receive our Carpet on the day we were told...no one bothered to call us and tell us and my husband called several times. Staff seemed very unconcerned. Now we're off to shop again, somewhere competent this time.
Carpet S.
9 years ago
I apologize for the problems you are having, I will have our Sales manager Renee Stephenson contact you to discuss. Thank you for bringing it to our attention.
5.0
Gina T.
9 years ago
5.0
Burjis C.
9 years ago
5.0
Tressie B.
9 years ago
5.0
Diane B.
9 years ago