QUALITY FLOORS
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Quality Floors
870 E Main St, New Holland, PA 17557-1509
717-354-6138
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
2.0
Carol C.
last year
5.0
Don M.
last year
Quality Floors installed high end wood flooring throughout our house with no issues. The installers were hardworking and pleasant, and got the work done within the scheduled time. Pricing was also reasonable and transparent. I highly recommend them for anyone considering a floor install.
5.0
Karen N.
last year
Great work on my bathroom! Very reputable company!
5.0
Cody W.
last year
We had our entire upstairs carpet redone by Quality Floors. Jess helped us find something we liked that was also within our budget. We did the removal by ourselves prior, and the installation took less than a full day. The installers were very professional and polite. We were very pleased and love our new carpet. Thank you!
5.0
christina e.
last year
Great install job by Zach and Harley. Great customer service and Awesome with dogs. Recommend
5.0
Ken M.
last year
Wow! Quality floors has done an awesome job for us with replacing all our floors with carpet and laminate. Heidi gave us so many options to help us stay within our budget. She is a wealth of knowledge. The flooring crews were very efficient and didn't waste material. They didn't destroy the mounding and the attention to detail was amazing. We were pleasantly surprised at the cleanup they did and just overall the work ethic we saw. We will not hesitate to use them again for future projects in our house. So grateful to have found these folks.
1.0
J B.
last year
5.0
Marilyn B.
2 years ago
We started our relationship with Quality Floors by having them replace the carpeting in the office and guest room of our new-to-us home. Heidi was super with helping us pick out the proper carpeting and pads and the installers were terrific. They were prompt, clean, and did an awesome job with the install, including moving a very heavy upright piano.Next on the list was replacing the backsplash in the kitchen. The previous one was a bit busy for us. We wanted to have more of an outdoorsy feel for our home, so we were looking for something that was rustic, but well finished (if that makes sense). Heidi was extremely patient with us as we tried sample after sample after sample. Her best advice was to keep going until we were truly satisfied. After literally months of trying various samples, we finally decided on one and Quality Floors took it from there. Glad we didn't settle. In the end, the tile we chose was much more in line with our budget and definitely more in line with our tastes.The install wasn't typical for a couple of reasons. First, we were adding cabinetry to a large opening. That required that the previous backsplash be removed, the new cabinets installed and then the new backsplash could be added. Quality Floors was very accommodating with this schedule. It looks months for the cabinets to come in, but once they were available, Quality scheduled the removal of the backsplash promptly, we had the new cabinets installed and Quality came back the next day to install the backsplash.The second thing that made this an untypical install was the tile itself. It looks like old barn wood and there were many variations of tiles - different "woods", different colors and different textures. The installer, Steve, was excited to do this project because it was so different and he was happy to have my husband and I be a part of deciding what goes where. We enjoyed working with him as a team (and were grateful that he didn't resent that approach). He had a great eye for design and color and we couldn't be happier with the end result.I highly recommend Quality Floors for their products, pricing and most especially for their staff. I'm looking forward to meeting with Heidi again in the not too distant future to work on updating our bathroom.I'm including a "before" and a couple of "afters".
5.0
Peter F.
2 years ago
Quality Floors did our lvp floors in our new Alden home and they turned out great. One of their installers had to come back to patch a hole from a removed vent and they made it look like it wasn't even there. Very good.
5.0
Erica F.
2 years ago
Had a great experience!
5.0
Cathy H.
2 years ago
I just had Quality Floors install tile on my bathroom floor and walls! They did an exceptional job! All installers were very polite & professional! Very happy with the end result! Their name says it all, Quality!I also appreciated all the help that Heidi gave me in the selection process of the tile, she was great!Highly recommend them!!!!
Anonymous
2 years ago
Thank you Cathy, I really appreciate the kind words. -Bryan
5.0
Jon B.
2 years ago
We recently had our kitchen/foyer vinyl replaced. From the point of our initial inquiry to estimation of project costs to actual installation of the flooring, Quality Floors personnel did a first-class job. Cost of project was quite reasonable, too. We highly recommend them.
5.0
Maggie S.
3 years ago
A wonderful experience from beginning to end working with Quality Floors! We worked with Hank to find the perfect carpet for our family room. He was very helpful going over all the different options, which was especially important since we have two small children. The carpet arrived much sooner than expected, and the guys did an outstanding job to install it. We are so happy we went with Quality Floors and would definitely work with them again.
Anonymous
3 years ago
Thank you Maggie and Thank you everyone at Quality. I really appreciate the positive feedback. - Bryan
5.0
Lisa P.
3 years ago
Quality Floors is a great place to get all your flooring needs. Attached are some photos of recent carpet and vinyl installations done by Quality Floors. Installation crews are great too!
Anonymous
3 years ago
Thank you Lisa!
5.0
Bonnie B.
3 years ago
We are always treated well and efficently at Quality Floors. The installation was on schedule and the men were very respectful of our home. Thanks for another great job!
Anonymous
3 years ago
Thank you for the review - we really appreciate your comments. -Bryan
4.0
John S.
3 years ago
They had the only sample that I liked
Anonymous
3 years ago
Thanks for the review John. If you have some time please call for Bryan so I can better understand your review. Thanks, Bryan
5.0
Gregory S.
3 years ago
5.0
Patricia A.
3 years ago
I just had my kitchen floor and backsplash done by Quality Floor and I have nothing to complain about. Everyone was so nice. Very professional and reliable. Price was reasonable compare to the other places I checked for the same job.
Anonymous
3 years ago
Thank you for the kind words. We are glad you are happy.
4.0
Símao C.
3 years ago
5.0
Terri S.
3 years ago
Great place for all you flooring and backsplash needs!!!
5.0
Charlene G.
3 years ago
Very helpful and a wonderful atmosphere
5.0
Ryan S.
3 years ago
Had a great experience dealing with everybody at Quality Floors from sales to installation. Prompt, affordable and friendly. I would recommend to anybody.
5.0
Mihai M.
3 years ago
5.0
Dawn R.
4 years ago
Great service
5.0
Anita Y.
4 years ago
5.0
Ryan F.
4 years ago
5.0
N R.
4 years ago
Highly recommend. Bryan and his team are wonderful to work with. From start to finish we could not have asked for a better experience. We redid first floor in hardwood and also carpet in one room. We will absolutely use for any future flooring!
5.0
Glenn M.
4 years ago
5.0
Maureen G.
5 years ago
Just had new hardwood floors installed by Quality Floors and love them. The installers did a excellent job. They are very accommodating with the changes we made in the flooring product. They met our scheduling requirements and were so great to work with we went back and ordered our kitchen backsplash from them. Highly recommend Quality Floors.
3.0
Anita H.
5 years ago
Still waiting for the call when they will come to repair our floor. It’s been 3 months. ☹️
Anonymous
5 years ago
You did call on 10/18/18 to have a repair on your floor. We mishandled the paperwork and apologize for the oversite. We have left a voicemail on the number you provided so please do not hesitate to call us at 717-354-6138. If you ever have a concern you may call an ask for Bryan, we will be happy to help.
5.0
Bradley R.
5 years ago
5.0
Bradley R.
5 years ago
Very Professional with quality workmanship. I have used Quality Floors for both Carpet and Tile work, both have exceeded my expectation. They will be my new go to company for all my flooring needs.
4.0
Allen S.
5 years ago
Great place to get floori
2.0
Mike B.
5 years ago
Came 2 different times to measure, then when installers came they advised measurements were wrong by salesmen. Had to come 2 times for install. Did not adress step up between rooms correctly. I had to go to the store, get the proper piece and install myself. All of that, no apology or discount off of FULL price. I wont be using them again.
Anonymous
5 years ago
Mr. Berger please feel free to contact me at 717-354-6138 to discuss you job. We completed your job at the end of March. In speaking with your salesperson, we seem to be caught off guard by this post. I would be happy to help in any way possible to better your experience with Quality Floors. - Bryan
5.0
William H.
6 years ago
Just had a new floor installed. Great service, price and professionalism. Would HIGHLY recommend!
5.0
Miriam S.
6 years ago
5.0
Alan P.
6 years ago
Very pleasant experience start to finish on my visit. Walked in and right away a knowledgeable professional patiently helped with my project. They didn't have the flooring sample I wanted but can order just about anything. They know wood floors!
5.0
Paul A.
6 years ago
Great people and products to work with.
5.0
Carol C.
6 years ago
5.0
Betty R.
6 years ago
Great place for your home needs, from flooring for any room in your home to kitchen counters, back splashes, etc. Good service, honest personnel to help with any decision.
5.0
david m.
6 years ago
1.0
susanjonelle91
6 years ago
We were very disappointed with the customer service! Most products arrived late and when we had a problem with one of the products, they sent out a rep and said they should get back to us with a resolution within a week, it's over a month and we don't get a response! I rarely leave reviews but felt it necessary after numerous problems with the same job! The sales lady was very nice but Unfortunately we will not do business with this company again!
Quality C.
6 years ago
Thank you for your feedback. It is my understanding that we did not install the floor. After installation scratches were apparent on your floor and the manufacturer representative has been out to get a sample of the product. This was sent to the quality control lab for analysis. We have not received the results to date. This is not resolved at this time. Please feel free to call the store to discuss, you may ask to speak to Bryan as I will personally see this to end. Sorry for the inconvenience.
5.0
Ginnie G.
6 years ago
Quality Flooring just installed a large (5'x5') floor to ceiling tiled shower in my master bedroom and it is phenomenal. The workmanship was excellent, and most of all, the owner, office staff and installers are wonderful people to work with, and truly care about the outcome of your project. Highly recommended!
5.0
Ginnie G.
6 years ago
5.0
Janet D.
7 years ago
5.0
HU-724712
7 years ago
Persons in the showroom were very helpful and knowledgeable. The installer was very pleasant and the installation turned out great!
5.0
Melanie Z.
7 years ago
This is the third installation that Quality Floors did for us. We have been very happy each time. This time they installed carpet in our master bedroom, walk in closet and the landing at the top of our steps in our circa 1900 home. The install job looks wonderful!! They have been very easy to work with. Each time the installers were knowledgeable and careful about the job they were doing. We would recommend them to our friends and family and look forward to working with them again on our next project.
5.0
Kimberly L.
7 years ago
5.0
Glenn S.
7 years ago
I have used Quality Flooring for all my home renovation projects for the past 10 years. I have always been satisfied with carpet quality as well with salesmanship and installations Thank you for a job ( jobs ) well done.
5.0
Chris S.
7 years ago
5.0
Elizabeth M.
7 years ago
What a pleasure to work with your team of experts! We love our new hardwood floor. Thanks to everyone on your team, from our sales rep Chuck Smith to our installers.
5.0
Kelly G.
8 years ago
4.0
Chad D.
9 years ago