North Hills Flooring
Corner of Leaders Heights Road & South Queen Street
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
North Hills Flooring
2620 S Queen St, York, PA 17402-4952
717-840-8665
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
Judith E.
3 weeks ago
1.0
Ed (.
4 months ago
I have tried to contact the company twice. Once by email and once by phone and I have not heard back from them. I would question whether they would show up on time.
5.0
Dale B.
11 months ago
5.0
Robert C.
11 months ago
Good ppl
1.0
alison l.
11 months ago
5.0
Dale B.
last year
Chip Weigle at North Hills Flooring is the ultimate professional when I think of a business owner. Chip is a very personable man with a very positive outlook on life who is also extremely knowledgeable about the materials that he carries at North Hills Flooring. It was very apparent to my wife and me that Chip has many years of installation and sales experience in the flooring industry. And as if that wasn't enough, Chip and also his wife Susan are both extremely talented and have an artistic eye to help us customers with material, texture & color selections. This couple made for a great team to work with as my wife & I made our material selections for multiple projects at our home. But the story doesn't stop with the sale. Chip & Susan put together an outstanding crew of installation craftsmen that came to our house and did a beautiful job for us. They started out on the right note by arriving on time as promised; SHOCKING in these times of contractors having homeowners over a barrel. The foreman Michael reviewed the project with his 2 man crew of TJ and Manny prior to starting any work. Afterwards, the crew laid out their tools, materials, drop cloths, etc... and got right to work. The crew members were very familiar with the work patterns of each other and there was very little discussion required as the men worked throughout the day. It was impressive that they took the time to be as safe as possible, including wrapping of the switches and receptacles with electrical tape after they were removed from the wall boxes. This ensured that the workers would not get accidentally electrocuted, and also allowed the electrical circuits to remain hot. They encountered double sided adhesive mats behind the existing tile backsplash which was a major difficulty to remove. These tradesmen rose to the challenge and with a lot of effort they were able to remove this tough, sticky material that was holding the existing tile backsplash onto the wall. These men went above & beyond what was expected as they ensured that all of the electrical boxes were blocked and solidly secured prior to installing the new GoBoard substrate. A lot of detail work was required with the mosaic tile we had chosen, and these guys absolutely nailed it. All of the grout lines were perfectly straight, level and plumb. We were very impressed with how much these tradesmen paid attention to even the smallest of details while they were grouting the mosaic tiles. They kept the worksite clean as they progressed and made a final clean at the end of each day before they went home. These guys were awesome tradesmen and I would not hesitate whatsoever to have them come back and perform the installation of the LVT flooring & replacementment of a tile tub/shower combo that we are planning for in about 3 months time. I've now replaced the original fugly switches and receptacles to compliment the beautiful backsplash tile work that was done for us by North Hills Flooring.
5.0
Stephen F.
last year
5.0
Bill V.
last year
They have installed flooring at our office multiple times and always a top notch group and in fact installed all the flooring and carpet in my home years ago and its still perfect.
1.0
zchbddy90
2 years ago
Susan was very pleasant to work with. They have great products. However there was a miscommunication between Chip, Susan and myself. Chip had come to my property to measure. My realtor and mother were present. My realtor stated that Chip was unpleasant and off putting. My realtor was down stairs showing my mother around my new place. My realtor assumed chip was going to measure, but never did. I waited 2 weeks for a quote and never received one. I called and spoke with Susan who was pleasant and had Chip call me within 5 minutes. Chip answered and was unprofessional and rude. Stating he was blind sided that he didn't know what to measure (which Susan knew and my realtor knew, if he would have just asked), instead he left the property without measuring. I would have never known he didn't measure if I didn't call. I have no clue how he's in business treating people like this. Just state you couldn't measure and set up another time, instead of being unprofessional on the phone. It was your lack of knowing what needed to be measured. Don't schedule a quote without knowing what needs to be measured. I will never use NHF for anything. Which sucks, because they have great products and Susan is very kind. Chip needs to take a customer service class. END RANT!
1.0
Zach W.
2 years ago
5.0
Sam S.
2 years ago
5.0
Phenry2468
3 years ago
Amazing experience! Staff was very helpful without pressure. Delivery was ahead of schedule. We went 32 miles or it our way to get carpet at North Hills Flooring because Essis and Sons, M&Z Carpet nor Carpet and Tile Mart could come close to their customer service, ease of ordering or delivery.
5.0
kate w.
3 years ago
5.0
Julie R.
3 years ago
5.0
Rich R.
3 years ago
5.0
Doug L.
3 years ago
Went in looking for tile for bathroom remodel. Susie assisted me in finding what I was looking for and was a great help trying to find exactly the look I wanted. Once I found what I wanted we found out that the one tile was no longer available. Susie went the extra mile to call the manufacturer to see if they still had it and they did. So highly recommend North Hills flooring.
5.0
Ronald S.
4 years ago
5.0
Derek K.
4 years ago
Awesome customer service! I highly recommend North Hills Flooring. Great selection of flooring products and a very knowledgeable staff.
5.0
J M.
4 years ago
5.0
Raab C.
4 years ago
5.0
SB
4 years ago
We couldn't be happier!! Everyone at North Hills Flooring takes great care of their customers. The owner is very friendly and took time to listen to us. Our sales rep, Mike was a lot of fun to work with. He gave us great suggestions and helped us pick out just the right carpets & flooring for our townhome. Mike listened to what we wanted, then showed us what he thought would work for us, and then left us alone to decide. It took several days to install all of our flooring.Each day that was scheduled, the installers were right on time. both of our installers were knowledgeable, skilled, got right to work, but were very friendly and we enjoyed talking with them. Our place looks awesome !! it's been almost a year since it was all installed and we've had no issues or problems with any of their workmanship or products. The price was very reasonable and the service was beyond compare. We've had experience with other flooring companies in the past and we would never go anywhere else than North Hills Flooring in the future. Thanks guys !!
Anonymous
4 years ago
Your welcome! We are so happy you enjoyed your experience with us and are still loving those floors after almost a year. Thank-you for the feedback and for trusting in North Hills to do your flooring. We look forward to seeing you again!! :)
5.0
Valarie T.
4 years ago
All of my flooring is bought here they have all of the most up to date styles the sales people are the best and the installers are fantastic
5.0
Willam S.
4 years ago
5.0
Clarence M.
4 years ago
Lots of nice stuff great service
5.0
Cheryl W.
5 years ago
Nice selection of different flooring and knowledgeable staff
5.0
Ang B.
5 years ago
5.0
Rich G.
5 years ago
Great selection, owner very willing to work with you to make sure you pick the product BEST For YOU. Installation went smooth, installer were professional
5.0
Ann S.
5 years ago
This place was wonderful! Nice selection and great service...ask for Mike.
5.0
Casey A.
5 years ago
I had called in this morning looking to match flooring that I had bought somewhere else. The guy who helped me on the phone was so friendly and helpful. Although he wasn’t able to find exactly what I was looking for because the flooring was made specifically for a different store, he was very straightforward and honest. I felt like I could really trust him. I live an hour away and if I ever need more flooring, I know where I am going to go!! Thank you for all of your help!
Anonymous
5 years ago
Your welcome Casey! Glad you reached out to us and thank-you so much for the kind words. We look forward to helping you in the future with your next flooring project.
5.0
Shawn H.
5 years ago
5.0
Linda B.
5 years ago
Excellent, warm friendly knowledgeable
5.0
Will M.
6 years ago
5.0
Chad L.
6 years ago
Huge selection of all types of flooring and tile surrounds. Long standing staff are very knowledgeable and take pride in customer service.
5.0
Michael L.
6 years ago
Great selection and knowledgeable staff
5.0
L W.
6 years ago
The sales team at this store is very supportive and very patient to make sure that we got what we wanted. When the installation occurred, the quality was top notch. Quality here cannot be beat, but what happened during the installation is what really stands out. Our neighbor, an 85-year-old lady, fell and broke her hand during the installation. The installers noticed that something was wrong and went to help her. The installers are now local heroes in our neighborhood. They went way beyond what would be expected from a contractor. We will never forget how they stopped work and did the right thing. We cannot say enough good about this location. I’d give twenty stars if I could
2.0
Sandy B.
6 years ago
I would rate my experience with North Hills Flooring as 5 star. From the start of the project to the end, the project was done in a timely matter. The carpet installers did a great job and showed up on time. The sales team of Chip, Leon and Mike are very knowledgeable and friendly and willing to work with you til the project suits your liking. We will be sure to use North Hills again when the need arises. Thanks for a great job guys!!!
susanatnorthhills@comcast.net
6 years ago
Hi Sandy. Thank-you for taking the time to fill out our on line survey. We greatly appreciate it. I just wanted to check with you regarding your star rating which was a two star but your comment was a five star. I wanted to make sure I wasn't missing something that resulted in two star rating.
Sandy B.
6 years ago
It should have definitely been a 5 star rating. The star part of the survey didn't come through.
susanatnorthhills@comcast.net
6 years ago
Thank-you for getting back to me and letting me know about the star survey. I will have them check into why it's not coming through correctly and have them change it to a five star.
5.0
Marc S.
6 years ago
Very knoledgable and very helpful! Answered all questions. Very satisfying!
5.0
Tom B.
6 years ago
We have used North Hills for our flooring needs numerous times. We keep returning because service is excellent, work is done on time and installers do an excellent job, and all the staff we have dealt with over the years have been very professional, helpful and personable. And, on top of all that, we have always received quality products.
5.0
Allen S.
6 years ago
5.0
Harbold
6 years ago
What a wonderful experience with North Hills Flooring. Mike and Mark did a fantastic job.
5.0
Sandy Y.
7 years ago
All of my experiences have been good. Quality of carpet and flooring and installers. I liked the people and cooperation and help.
5.0
Skipper d.
7 years ago
Great expierience
"They are very workable, I'd use them again.gave helpful suggestions."
5.0
Delighted C.
8 years ago
Very Happy
"North Hills was recommended by an interior design consultant and they lived up to the expectations presented. They helped us with all phases of our project which included product selection, design and installation of a tile back splash for our kitchen and we are very happy with the result. We would definitely use North Hills again for future projects."
5.0
NANDG2713
8 years ago
We Won't Buy Anywhere Else!
"Last month we purchased new living room carpet from North Hills Flooring. This is a ""big"" purchase for us and we know we got the best quality carpet and installation for our money! Salesman's suggestions, because of a pet, were invaluable. Installer was very professional and more than competent. All l can say is that we are completely satisfied and LOVE our carpet!"
5.0
Pagjgg
8 years ago
Great service and installation!
I have used North Hills in the pasr for carpet and tile installation and have always had great service and installation. My hardwood floor looks great.
5.0
Randy9799
8 years ago
Complete customer satisfaction and experience
"From all the flooring companies in our regional area, our builder suggested we meet with Chip and his team from North Hills flooring. The drive was 40 minutes, but it was the best 40 minutes we could have invested in our new home. Though we had never met Chip before, we were greeted like family. While the options first seemed overwhelming, Chip asked all the questions we hadn't considered and helped us narrow our decision making process. Being Pet lovers, Chip invested time in discussing wear patterns and flooring maintenance suggestions While it can be hard to completely visualize the materials and colors from just a floor plan, we were amazed at how his suggestions came alive in our home after installation. Did I mention we also maintained our original budget? It's true - you can make your flooring dreams come true without breaking the bank! Make the drive, meet Chip, You'll be happy you did."
5.0
tdh33
8 years ago
Excellent service and quality products
"We bought our vinyl ""hardwood"" from North Hills and we love it! It is so high quality and we get compliments from everyone!"
5.0
tdh33
8 years ago
Exceptional service above and beyond
"Every floor in our home; tile, hardwood, and carpet has been purchased from and installed by North Hills, but on this last project they exceeded my already high expectations. Without boring you with the details suffice is to say North Hills showed compassion, problem solving skills, and generosity in the completion of flooring for members of our church who were in need, but did not have the financial means to pay the full amount. All of us involved in the project wish to thank them publicly for going above and beyond the call of duty to bring some light to a deserving couple."
5.0
Blondy9140
8 years ago
Awesom service
"Had a small glitch, was corrected immediately and we love it"
5.0
Roxie
8 years ago
Outstanding Service
"I had ceramic tile, carpet, and laminate floors installed by North Hills Home Improvement. All their staff members including their installers were knowledgeable, polite, and professional. They also sell good quality flooring. I would recommend them to anyone."
5.0
sibby
8 years ago
great service
I loved the product and service ..the salesman were very helpful.
5.0
Petitetoni
8 years ago
Wonderful Experience
This the second time I have made a purchase and I am extremely satisfied with everything. Will recommend them to all my friends.
5.0
rwe1
8 years ago
"Excellent and friendly service, quality work"
"We have used North Hills numerous times for bath tile work, bamboo and cork flooring and have been very impressed with the selection and quality of product, workmanship and service. We have especially enjoyed working with Mike on the selection and design process."
5.0
John W.
9 years ago
Excellent Results
"We employed North Hills Flooring both as a prime and as a sub-contractor. In both cases, their work has been cost competitive and exceptional. Their employees are superb craftsman producing superior and satisfying results. We are very pleased with their efforts and would gladly contract with them again."
5.0
Toni17
9 years ago
Wonderful service
I have gotten many compliments on my new carpet. The sales staff are great. The installation was done with great care & professionalism. I have recommended them to many people. Will return again for sure.
5.0
BryHoff
9 years ago
Fantastic Experience
"We worked with North Hills Flooring several years ago with a positive outcome. We can back to North Hills Flooring during our search for carpeting in most of our home. we were very pleased to find Chip still there and he led us through the selection and installation. The work exceeded our expectations. The installers were professionals, the installation is top notch, and the price was competitive. We highly recommend North Hills Flooring for any and all flooring needs."