NATIONAL FLOORING & SUPPLY OF BRENTWOOD

4.7
|
103 Reviews
We have the same prices as the big box stores but with a small town feel. We give free estimates. Locally owned and family operated since 1986. We are 3rd generation "Floorologists".
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
National Flooring & Supply of Brentwood 3111 Balfour Rd Ste N, Brentwood, CA 94513-2891 925-634-4111 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.7
|
103 Reviews

Reviews


0.0
3 weeks ago Excellent experience! Working with Cliff and the entire staff was wonderful! We had new carpet installed and couldn’t be happier. We were very concerned about damage being done to our walls. We had just had the entire inside repainted. I expressed my concern to Cliff who noted it to our installers. The installers showed up on time, were efficient, left our house clean, furniture back in place - and there is not one mark on my walls that I can find! Highly recommended!
5.0
3 weeks ago Excellent experience! Working with Cliff and the entire staff was wonderful! We had new carpet installed and couldn't be happier. We were very concerned about damage being done to our walls. We had just had the entire inside repainted. I expressed my concern to Cliff who noted it to our installers. The installers showed up on time, were efficient, left our house clean, furniture back in place - and there is not one mark on my walls that I can find! Highly recommended!
5.0
3 weeks ago The two men who installed our carpet were excellent. They did a wonderful job, moved quickly and were so mannerly, Thanks guys
3 weeks ago We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
5.0
last month Brenda was super sweet and friendly when I came in looking for a certain type of carpet that I needed for a repair. Although I didn't purchase anything today, I will definitely be using them in the future and recommending them to friends purely based off of customer service. Thanks again!
5.0
last month Amanda and other store personnel were super helpful and patiently answered all our questions during the selection process. Fernando and crew were always prompt, courteous and professional during the install and took care to minimize dust and disruption. Cliff thoroughly explained the process and was responsive to help us resolve any issues that came up. The whole job was scheduled to fit into a tight window between our family travels and was completed a day early and on budget. Floors look great and hopefully will stay beautiful for years to come. National Flooring was not the cheapest option but they delivered on their value proposition with quality products, professional installation, excellent customer service, and an apparent willingness to stand behind their work. I would recommend them to a friend and would also consider using them again for future projects. Five stars.
3 weeks ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
last month Appreciate how company has worked around my schedule to get the job done. Great service and excellent floor installs.
5.0
last month Everything went very well. We were happy from the show room to our installation. Thank you
3 weeks ago Thank you for taking the time to leave us a review. We enjoyed working with you and look forward to working with you on future projects.
5.0
last month Jose, the installer did a great job. He was efficient and neat. The carpet we selected looks beautiful.
3 weeks ago We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
5.0
last month This was a big job including old time removal and new tile installation on an isolation barrier. Project was done on time and budget. Final outcome is impressive. Thanks
3 weeks ago We are happy to hear that we were able to provide you with a smooth and speedy experience with us! Thanks for taking the time to write us a review, and know that we are looking forward to helping you again in the future!
5.0
last month We lovr our new carpet. The custoner service is awsum.
3 weeks ago Thank you for taking the time to leave us a review. We enjoyed working with you and look forward to working with you on future projects.
5.0
last month Extremely happy with the floors
3 weeks ago Thank you for taking the time to leave us a review. We enjoyed working with you and look forward to working with you on future projects.
3 weeks ago You guys are great😁
5.0
last month We have used the company on three different occasions. I highly recommend them. They are professional, punctual and do excellent work!
3 weeks ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
last month So far happy with workers & nice job they are doing
5.0
last month So far happy with workers & nice job they are doing
3 weeks ago Thank you for taking the time to leave us a review. We enjoyed working with you and look forward to working with you on future projects.
5.0
last month Very professional management and staff. My bathroom floors and baseboards were installed with perfection and creative thinking. I would highly recommend this company for any floor or carpet Installation.
3 weeks ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
last month Everything went smoothly from the showroom to the installation. The installers were efficient and cleaned up.
3 weeks ago We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
5.0
last month Great selection, wonderful service. Highly recommend National Flooring Supply. I mean you could go to Lowe's or Home Depot but you might be waiting and waiting and waiting and waiting and waiting to get waited on. Go to the experts. They will take good care of you!
5.0
2 months ago National Flooring was such a wonderfully professional company to work with. From the moment we met with Susan we knew we were in good hands. Our entire first floor and master bathroom flooring turned out divine! We highly recommend National Flooring to anyone looking to update their home!
last month We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
3 months ago Helpful information, friendly and professional sales and installation.
last month Thank you for taking the time to leave us a review. We enjoyed working with you and look forward to working with you on future projects.
5.0
3 months ago Customer service is second to none. Our experience from start to finish has been great. The knowledge of the product they sell is excellent and they really helped me with my choices.
3 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
3 months ago Good service
3 months ago We are glad to hear this! Thanks for writing us a review!
5.0
3 months ago Everything went great. We got an excellent price on a beautiful floor. Installation was very professional and it was amazing that they were able to remove the old flooring and install the new in two days. Highly recommend.
5.0
4 months ago Thank you for resolving our carpet install issue. It is easy for a company to interact with a customer when all is going well. Some did not go well in our case. But the true measure of a company is how it responds when things did not go fully well. Your response was admirable, professional, and fully responsive. We wish to convey that we were impressed. Thanks again to Susan, Cliff, and the whole team at National Flooring and Supply. Gary and Bernie Reynolds
5.0
4 months ago Cliff - Just a great big thank you for everything. The crew was very professional and they did such a beautiful job with our hardwood floors, the transitions, the baseboards and all kinds of fine detail extras they did to fix little obvious things. They cleaned as they went. They worked long full days quietly and respectfully. Brenda was an absolute joy to work with. Happily and patiently helping me sort through all of the beautiful choices in tile and wood. Educating me around all of the brands and differences and species. I feel like I have a new friend in her. Clay helped me a ton with tile for the fireplace. And it looks perfect! And you - making sure the prep work on the sub floor was right. You guys are the best. I'll recommend National Flooring to everyone. Please make sure this reaches them all because each of them helped us love our home again.
5.0
5 months ago Very professional store staff & the installers did a beautiful job and were very clean.
5 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
5 months ago What a great experience dealing with national flooring Cliff McCurley is extremely knowledgeable I felt like family. His bid came in $1000 less than the others. National flooring’s attention to detail is amazing very they are very clean and courteous. Always on time. Never hesitated to answer any questions or call me right back. I cannot say enough good things about national flooring and Cliff McCurley
5.0
5 months ago National flooring is amazing. It's such a wonderful experience I've had with them. Cliff has been there from start to finish very knowledgeable about his products and installation process. I felt like I was family. My house is amazing now thank you national flooring. I highly recommend national flooring they were perfect from start to finish
0.0
5 months ago I had national flooring install my hardwood about three months ago. I am so pleased with my new floors. I got several other bids and national flooring came in well below all of them. They were on point every step of the way they got it done from The time I walked in the door at national flooring to the time they walked out of the my door leaving my house looking like a model home. Completely clean and perfect. Every day I walk around my home looking at all the perfect details. I could not be more happy. Thank you National Floors
5.0
5 months ago Very professional,prompt,courteous, job well done. This is our second time using National Flooring.Highly Recommend......
5 months ago Thank you for taking the time to leave us a review. We enjoyed working with you and look forward to working with you on future projects.
5.0
5 months ago It was wonderful working with National Flooring. Office people were great and very helpful. And professional. The people who did the labor were also very perfessional. I would and have recommended national Flooring to people in Brentwood. Thank you, Dolores McLean
5 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
5 months ago I used National Flooring for my mother-in-law's home in Brentwood and could not have asked for a better job. On time, detail oriented and great results. I would recommend them without hesitation.
5 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
5 months ago Andrea was very helpful in placing my order and followed up quickly with the ETA. My order arrived on the day I expected it. Thank you!
5.0
5 months ago Another great floor installation, friendly and helpful staff. 1st job a year ago-Laminate living room/hall, 2 bedrooms carpet. This time was a laminate kitchen floor to match living room. Great job by the installers,on time ,good detailing and clean up. Matched existing floor, I enjoy doing Business locally. The Millers' of Brentwood.
5.0
6 months ago very happy with my experience and the level of service and professionalism of the team.
5 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
6 months ago Excellent experience with National Flooring from start to finish! Sue helped with our selection and took measurements and Eric and Chris were on time, very pleasant and professional. The floor looks great and they were took care of all the clean-up. I highly recommend National Flooring and will definitively contact them for future flooring projects.
5 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
6 months ago Great service and immediate installation
5 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
6 months ago I put off the process of choosing new flooring needlessly. I almost came to dreading it. But the moment I entered the doors of National Flooring, I was greeted by professionals who have all sorts of experience. Craig asked me a few questions to find out what I was looking for, carpet, tile and vinyl planking for our downstairs. On to the next set of questions, colors, styles etc. Because I was at a loss, he pulled out 3 different samples based on my answers that looked so good, but he encouraged me to take them all home and check them in different lighting. In two days I returned with our choice for vinyl and was helped with choosing carpeting. My last stop was over to the tile showroom off Sunset and was helped by a very knowledgeable, friendly employee, Clay. The choosing was painless for me and the dread was long gone! Craig worked up a bid and sent it over. I didn’t look anywhere else because they came highly recommended from a friend and were competitive. The professionals doing the work have years of experience and were conscientious, fast, neat and did 0 damage to our home taking out the old and putting in the new! They honor veterans; let them know if you are one.
5 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
6 months ago Hands down, the best flooring place I have ever been to. Cliff, Brenda and Peggy were extremely kind and knowledgeable. They walked me through every step, answered all of my nuerotic questions and had enough patience to deal with my ever changing mind. They also didn't mind when I would take endless amounts of samples home. After I finally made my decision on an extremely durable product, Eric installed my floors and proved once again why I love National Flooring. He did an amazing job and I have had non stop compliments since. My boyfriend also loves my floors and has even decided to install them in his rental property. Thank you National Flooring!
5.0
6 months ago Hands down, the best flooring place I have ever been to. Cliff, Brenda and Peggy were extremely kind and knowledgeable. They walked me through every step, answered all of my nuerotic questions and had enough patience to deal with my ever changing mind. They also didn't mind when I would take endless amounts of samples home. After I finally made my decision on an extremely durable product, Eric installed my floors and proved once again why I love National Flooring. He did an amazing job and I have had non stop compliments since. My boyfriend also loves my floors and has even decided to install them in his rental property. Thank you National Flooring!
5.0
6 months ago I am so happy with my floors! I bought a house that needed major renovations and new flooring in the house and tiles in both my bathrooms. National Flooring made everything so easy. Susan was great - helped me choose my flooring options, and had my house measured in less than a week. They were also able to move up my installation by almost two whole weeks! This was a tremendous help as I was able to move in weeks ahead of schedule and ultimately saved me more $. Cost was reasonable and customer service was great. Highly recommend to anyone looking for personalized service and was so happy they were local and always available for questions or requests. Thanks so much!
5.0
6 months ago I would like to thank the staff and crew at National flooring. Their price was very reasonable and their crew that performed the work (Eric and Chris) were on time, kept the work site clean, and were very professional in how they worked and interacted with me. Eric is a genius with Vinyl sheet (linoleum). The floor looks great and better than we had imagined. I am so glad that we used National Flooring for this job.
5.0
10 months ago I bought high quality tile from national flooring in Brentwood with the help of Maggie. She was very instrumental in getting us the tile we wanted at a great price . I would definitely recommend this store to anyone . Thanks Maggie, Mike, Janice M
5.0
11 months ago Was doing a repair job and only needed a small amount of product. Went to store on the off chance that I could just get a little bit of what I needed. Everyone was very friendly and they ended up just giving me the product since it was such a small amount. I highly recommend them for their character and Amount of selections! Robert
5.0
11 months ago Great overall experience. We are extremely happy with the whole process, especially the installation. High quality work, very professional team, and kept my place clean inside and outside. I would highly recommend this company if you are looking for new floors. Thanks again
5.0
last year I am so happy with my new laminate floors! They look amazing, thanks to the whole crew at National Flooring & Supply. Brenda was great and very helpful. Having kids and pets, it makes life a little easier cleaning up their messes. I would def recommend this company. No complaints.
5.0
last year I recently contacted National Flooring to install hardwood flooring in my family room and downstairs bedroom. The entire experience with this team was top notch! Everyone I dealt with from obtaining the cost estimate, purchasing the flooring materials, and completing the installation were extremely courteous and professional. A special thank you to Susan (estimate) and Eric/Chris (installation). I'm extremely pleased with the final product and will go to National Flooring for all of my future flooring needs!
last year Thank you so much for the positive review. And thanks for taking the time to post pictures! We really appreciate your business.
5.0
last year This is by far the best flooring company around. We dealt with Susan Lautz in the store and she was fantastic. She came to our home to do the measurements and she gave us design ideas. The Ayala brothers were hired by Susan to do the floor install and they were fantastic too. We could not be happier with the whole experience. Can't wait to have this same company help us with our future upstairs carpet install.
5.0
last year Small town business, big time customer service. Would highly recommend them for carpet install.
last year Thank you for giving us a positive review. We know how important customer service is.
5.0
last year I needed to replace the tile on the floor of my Master Bathroom. I always go to Yelp to check out listings in Brentwood. I love to go to family owned businesses, and I like to support Brentwood businesses. I went in and Susan helped me, and also helped me select the right shade of grout. Umberto and his helper came on the day & time they were supposed to. Umberto is a real craftsman and left everything clean. I would definitely go back to Susan at National Flooring for all my flooring needs. I love my bathroom floor!!!!
last year Thank you for the great compliments. Susan and Umberto are very hard workers and we appreciate you taking the time for give us a positive review.
5.0
last year National Flooring & Supply was such a great experience from start to finish. They have a HUGE variety of flooring options, and such a knowledgable staff to help you make the right choice if you need the help. We redid our master closet, and we plan to redo the entire upstairs carpet so we thought it would be nice to change the closet now with the remodel happening. We are so happy with our carpet quality, and so happy with the experience here that we know where we will be returning for any flooring needs. Cliff and the entire staff are so great, you really can't go wrong turning to them for your flooring needs. We look forward to doing more work with them in the near future & love being able to support such a great local business such as this. Go check them out!!
5.0
last year We were very pleased with our experience! We were helped in store picking out our flooring and the 2 guys who came to install were punctual, hard working, and friendly. Our floors came out beautifully and we are beyond pleased! I would highly recommend National Flooring! We will be going back to finish replacing our floors in the future.
last year Thank you for your business and compliments and thank you for taking the time to post a review. We appreciate it. Linda McCurley
5.0
last year Very personable, reasonable and great at what they do. Had our downstairs completed by them and recommend them whole heartedly
5.0
last year I just recently had my entire house carpeted. I cannot say enough good things about this company. Cliff and Brenda were so very patient with me as I tried to select the perfect carpet for my home. This took at least 3 visits as I narrowed down my choices. It was also necessary to have 5 rooms of furniture moved in order to take out the old carpet and install the new carpet. At 8AM Jose and Manny arrived at my home. They are two of the hardest working men I have ever been fortunate enough to meet. They were here for 8 hours and took only a short break for lunch; were super careful in moving my furniture and some of it was sold oak and very heavy; made sure everything was put back exactly as it was; vacuumed the carpet and swept all the floors. They are definitely experts in their field. The carpet looks fantastic and I wholeheartedly recommend National Flooring for any flooring project. Also they have a large and varied selection of carpet, tile and wood flooring in their showroom.
5.0
last year A truly fine store here in Brentwood, family owned. They combine professionalism with marvelous friendliness and excellent service. I had three rooms re-floored with tile, and the crew who did it (Umberto leading) was always right on time, chipper, and focused on their work. Their work was tip-top and I love my new floors. Cliff, Brenda, Maggie, and all the gang at National: bravo!
5.0
last year I had my new flooring installed two years ago and I'm still in love with it. I love the hardwood in different widths, it looks amazing. I also had them install new tile in all the bathrooms and utility room. This team did an excellent job and they were so professional.
5.0
last year We needed a new kitchen floor done asap. Cliff came out, gave us a bid and scheduled a date. They showed up to the minute they said they would, put plastic up everywhere to keep dust from ceramic tile demolition to a minimum, moved all the appliances, did a great job installing the new luxury vinyl plank floor, and did a great job cleaning everything up when done. Not a single thing negative I can say about the whole experience. And they were $1800 cheaper than another bid we got.
5.0
last year This customer did not leave a comment.
5.0
2 years ago We used National Flooring this past spring to purchase tile needed to reface our very ugly & outdated fireplace. Being new homeowners and this being our first 'project', we had no clue what we were doing or how to order. As soon as we walked in, we were immediately greeted and shown around. One thing I cant stand is when salespeople hover over you the whole time, which makes me feel pressured. So I liked that the staff here popped in on us on occasion, were always available to answer any questions/provide recommendations, but that they had no problem leaving us to stare at the thousands of options in front of us for as long as we wanted. It took us a total of 3 trips there (and checking out a few samples to take home and 'bond' with) before we ordered...but the staff wanted to make sure we were completely comfortable with our purchase as well. The tile arrived on time and was exactly what we ordered. This easy experience has us looking forward to returning to select laminate for the rest of our floors in the house!
4.0
2 years ago This customer did not leave a comment.
4.0
2 years ago Very helpful staff. Low pressure atmosphere.
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago If you're considering new flooring this is the place to go. We recently purchased a new home and Maggie and Brenda were the sweetest most helpful people you will ever meet. They made us feel so comfortable with no sales pressure at all. Their prices are great and you can expect A+ customer service.
5.0
2 years ago Thanks to your team for a wonderful job. The whole process was easy and the installers were friendly, professional, and did an excellent job!
5.0
2 years ago Fantastic! All the staff is super friendly and helpful. Cliff made it easy to get a quote, find the perfect carpet, and has great customer service. I felt like I was working with a friend. The installers were fast, efficient, and clean. I could tell they were being very careful as they moved their equipment through the house. I would recommend them to anyone! Great job!
5.0
2 years ago I just had to write a Yelp review for National Flooring & Supply. This company-owned, local business in Brentwood, CA, is top-of-the-line and I would recommend that anyone in the area should stop in to see the showroom if they are in the market for new carpet or hardwood floor installation. Maggie, Cliff, Brenda and others were wonderful to deal with. Their professionalism and customer service are top-notch, not to mention the quality of their products and installation being some of the best we have ever had. We are new to the area and National Flooring was recommended as a place to visit for these products. We had a very specific budget and timeline for purchasing and installing both carpet and hardwood. Maggie worked tirelessly with us to find the best products for our price point and enable us to have the beautiful carpet and hardwood installed without "breaking our piggy bank!" Cliff and his installation team were beyond helpful in overcoming a few furniture-moving dilemmas that we had. We couldn't have completed the project if Cliff hadn't developed a solution that worked for us concerning a very difficult furniture issue. We highly recommend that National Flooring be your "go-to" place if you are considering new carpet or hardwood installation in your house. They were great to do business with and I sincerely thank everyone at National Flooring for their special attention and care. Dolly T
2.0
2 years ago The selection here is above average, however, the service leaves much to be desired. We inquired about the prices for some items and they basically told us to go to Home Depot since that would be more in line with our budget. Mind you they never asked us what our budget was. Honestly, after the way we were treated I didn't want to spend my money there anyway. I did more research and went to Stone Creek Tile in Walnut Creek instead and I am very happy with my purchase. I would not recommend National Flooring and Supply if customer service is important to you.
2 years ago We are sorry that you had an unpleasant experience with National Flooring and Supply. Sometimes, if we do not have a particular product, or even a certain price point, we will give you advice on where you might find that product, if we believe it will help the customer. If we made you feel unwelcome, we did not intend to. That being said, we will continue to strive and grow, so we do not repeat mistakes in the future.
5.0
2 years ago Leonard's son Cliff sent out a young man to restretch the carpet in one of my bedrooms. He was the nicest, most knowledgeable and thoughtful person. He was efficient doing an excellent job in a short time. When he finished, he put the furniture he had moved back in place. I'm very happy with an excellent job.
5.0
2 years ago Due to an in-house flood, we had to replace our hardwood floors and carpet. National Flooring was very helpful along the way. Cliff gave us a reasonable estimate and good suggestions. The in store salespeople were very helpful also. We had great installers and are very happy with our new floors. We will use them again for any future flooring needs. Also appreciate the very nice floor cleaning kit we were given after installation.
5.0
2 years ago Just had our bedroom & closet re-carpeted. Very happy with the install, carpet, service, and most importantly the quick install time! We started at the big box store and although the prices are about even, the level of service we received from Susan L, and our installer Jose, was amazing. We choose here because they listened to our needs and were able to get our install done quick. Thanks!
5.0
2 years ago We had some issues with our floors-long story short Cliff the manager was very professional and took care of our exact needs in a timely professional manner. We will be back for any other needs and definitely recommend coming here!
5.0
3 years ago Maggie and Brenda greeted us with open arms and answered all our questions. We traveled so far to different flooring stores without knowing this gem was right in our own backyard. A+ rating for sure! Thanks guys for such a great and $ reasonable experience! We will be back😁
5.0
3 years ago I recently had 2 bedrooms in my house installed with new carpeting and 1 bedroom with wood flooring. Cliff came out and gave his estimate promptly, materials and flooring ordered taking 2 weeks and completed the next week. The installers were excellent, prompt, and were diligent workers. When finished installing they cleaned up the area neatly. My 3 rooms look great and I would come back for future business. Jeff
last year Thank you Jeff, for coming back to us for your flooring needs. Thank you for taking the time to give us a great informative review. We are always happy to receive compliments. We take pride in our work and professinalism.
5.0
3 years ago A 5-Star experience from start to finish! Fair pricing and a very knowledgeable & friendly staff!. I would HIGHLY recommend National Flooring & Supply to ANYONE for their home or commercial needs! The installation was seamless and professionally done, and it was completed ahead of schedule. The two installers were very attention-to-detail oriented and completely focused on customer satisfaction.
5.0
3 years ago A 5-Star experience from start to finish! Fair pricing and a very knowledgeable & friendly staff!. I would HIGHLY recommend National Flooring & Supply to ANYONE for their home or commercial needs! The installation was seamless and professionally done, and it was completed ahead of schedule. The two installers were very attention-to-detail oriented and completely focused on customer satisfaction.
5.0
3 years ago Outstanding customer service and high quality flooring. I am so glad I called National Flooring & Supply for my recent flooring project. The friendly staff made me feel welcome every time I walked in the showroom door. Cliff came to my home measured the space within a day of my call. I went to the showroom and was able to bring several full size samples home to see them against my walls and other floors. Cliff quickly worked up estimates based on my selections. The products were in stock and they were able to schedule my install sooner than I had expected. They installers arrived as scheduled and did a great job. I would highly recommend using Nation Flooring & supply.
5.0
3 years ago I am in love with the new flooring that Eric and Chris installed yesterday. It is maple wood and blends well with my furnishings. The men did a beautiful job in my hallway and I sincerely want to thank them and Susan (she did the measuring and estimate). I definitely plan to have more done in the future.
1.0
3 years ago We were extremely disappointed with every aspect of how National Flooring handled our project: -We developed a robust project plan... that was not communicated to the installers at all -Schedules kept sliding left, right, and all over the place, with some phases running late and others being asked to be moved early. Incredibly inconvenient. -We had an issue with a significant part of the installation in a high-traffic area being lumpy due to them failing to fully demo out the old floor (which we were asked to pay extra for in advance, but was not actually done and no refund despite the service not being done). They asked for a second chance, which we provided, and instead of fixing the issue they used that opportunity to instead claim that the slab was uneven. Yeah right - if that was the case why wasn't it pointed out before the installation started so that we could have had a chance to fix it before you barreled forward doing the work. Now we have a high likelihood of early product failure with an installation so bad that it seems unlikely the manufacturer will honor the warranty. And to add insult to injury, it looks like they took advantage of our urgency and charged us a higher price for our materials compared to some follow-up quotes I received (one from their supplier in Sacramento) after things started to go south and I started trying to figure out where we went wrong. So much for "buy local and save" as is stated on their signage. Instead of acting professionally and owning up to their mistakes, they decided to blame the issues on anything and anything they could in order to pass the buck. We will not be using them for the other two flooring projects we have planned for next year, and if you're reading this far would recommend you learn from our mistakes and move on to another provider.
5.0
3 years ago First of all, what a great set of people that work here! Just to name a few Cliff, Leonard and Linda all have been great to work with on a few projects. I'm a carpet and flooring business owner in the Bay Area, sometimes you need products you can't get and others can. Also share good advise on anything from running a great business, advertising ideas to installation. I met them a few years back and it's great to know other family owned flooring companies. I'm glad there not in the same city because they would be really hard to compete against. Keep up the great work!!!
5.0
3 years ago Despite needing to have our flooring replaced after the first install, due to a manufacturer's defect, we had an all-around very positive experience with the entire National team. - Peggy at the showroom is so sweet and so knowledgeable on National's products - Cliff came out to measure our space, he provided a competitive estimate allowing us to make adjustments, and he was reachable by phone as we had questions. He was also very professional in working with us and the manufacturer to have a second product installed after the defect was discovered. - Eric and Chris did a fantastic job installing our floors (both times!). They're such nice guys - very quick and very talented. We should also note that before going with National we priced out several other local and chain installers and found National's prices to be very competitive. Now that the job is complete, we can say we made the right choice. :)
5.0
3 years ago We used them when we had our hard wood floors, and carpet put in. They are all friendly, reliable and we received professional service, with a small town feel, that was affordable, I would not use any other company. We are 100% happy customers!
5.0
3 years ago Great experience with National Flooring! They helped me pick out some wood flooring for my home office. They gave me suggestions on which materials were more durable, natural-looking, etc. There was an accident when my flooring was shipped to Brentwood (no fault of National's) so I had to pick out new flooring, which they helped me with. Installation guys were very polite and professional and left zero mess when they left. Quality of the flooring and the install are both spectacular. Will definitely use National in the future!
5.0
4 years ago We just had laminate, baseboards and carpet installed by National Flooring and Supply. The crews for each install were very hard working guys. They finished much faster than we thought they would and they were careful and cleaned up well after the job was finished. I would highly recommend them and would use them again.
5.0
4 years ago We recently had our hardwood flooring installed by two of the most amazing installers from National Flooring & Supply, Eric & Chris Ayala and some work by Rick. We absolutely love our new floors and now getting ready to have tile installed by hopefully the same installers. The y were very professional, courteous and clean in how they worked. We were somewhat hesitant as far as the baseboards being removed and installed since they had just been painted but I was impressed with the care they did removing and reinstalling them. We were thoroughly impressed. I would recommend anyone who is thinking about having their floors done, call this company. Thank you to all at National Flooring that has handled our flooring process. Joe & Emily Loredo
5.0
4 years ago Our experience was excellent!! Cliff came out to our house to do the measure gave us some good pointers.Rick,Eric and Chris where our installers and they Did a excellent job.There installation was on point,and they where very clean and neat and on time both days.We will definitely recommend our Friends and family .YOU GUYS ROCK!!
5.0
4 years ago Last year we bought carpet for our entire home and new tile floors in two bathrooms. When we arrived at the store we were greeted by the owner, Leonard McCurley. From the moment we walked in, we were treated like family. Leonard has a straight forward approach to sales: give the customer what they want (or need) and at a fair price. The product delivered was exactly what we had ordered and the installation was fast and professional. If you are looking for any kind of flooring, you will not find a more honest and fair company to deal with than this one.
1.0
4 years ago The flooring, "light commericial", did not hold up to normal household use- within 2 months is looked bad. My dogs feet have left scrapes all over the floor. This company did nothing about it, and ignored my complaints about the product. They should made good with the warranty and they refused. They seem not to be concerned with my satisfaction, and I believe this was a new product for their store, so they had not history. But they should make good with their reputation. Theyhad no sense that this was wrong and made no attempt to make good with the warranty for this Vinyl tile. The flooring has not held up to one 40 pound dog chasing a ball. The store should replace it and they have made no attempt to make it right.ADDENDUM: JAN 2016, By order of small claims court I am to report that the settlement was "resolved". The resolution was that I received a settlement, about 1/2 from this company and the other from the Decorator who bought the product from this company. In my opinion, this company should have been the one to 100% of the settlement not the decorator. I received about 2/3rds of the cost for installation and their product. Now you tell me, is that ok, is that them making good with a faulty product? So now my legal order to report that the settlement is completed is now done.
4 years ago This issue was submitted to the Better Business Bureau and the result was in our favor.
5.0
4 years ago Excellent service - honesty & integrity are their strong suits. They had a large variety of products to choose from, and they helped us navigate our way through in deciding what would work best for our family. Leonard allowed us to take samples home and "live with them" for a couple of days, which was extremely helpful. The end result was better then we hoped for. Thank you!!
1.0
4 years ago I bought vinyl plank flooring thru a decorator from this store. It was put in November 2014, by February the flooring is all scratched up by my dogs. Its it supposed to be commercial grade. Therefore, it should take my dogs running across the floor. This store, and their Manager Mr. Mc Curley (of Mc Curley's Flooring store) has not backed up their product. I have filled a complaint, and had "their" inspector come to see the scraped up flooring. That started in February with this process. I have not heard from them since. They have never tried to provide customer satisfaction, they have not tried to keep me informed of what is happening with the complaint/claim nor have the done not 1, I repeat not 1 attempt to contact me to tell me what is happening with my dissatisfaction. I want the floor removed. I have filed a complaint with the Better Business Bureau last week. Nobody should use either the flooring store or their other flooring stores-- Mc Curley's because they do not back support their products, they have not provided customer satisfaction support for this claim/complaint and can not be trusted for solutions nor follow up with problems with their products that they sell. Apparently, they rely on their supply vendors problems who do not live in the area and have no reputation to uphold. They are not dependable for their guarantees and resolution of problems.
5.0
5 years ago I visited initially to look at new carpet and talk about wood floor refinishing. The referral they gave me for the refinishing was to Heritage Flooring and that turned out to be excellent advice. Returning for a more detailed look at carpet, the service was informative without being pushy. Upon selecting a fairly high end Shaw product, Leonard, the proprietor, came to the house, measured and gave an immediate and very competitive quote. Installation was completed over two days at my convenience. Very neat work and some extra effort removing door channels and a floor hatch to achieve a better outcome. Carpet looks perfect.
5.0
5 years ago Excellent Customer Service. I only called 2 local mom n pap stores for our hardwood flooring for our new home which we bought about year ago.Leonard came on time prior to us closing escrow.He bought some samples which we had looked at in the store and left them with us to decide which one we would like,as they can look different at the store as to being in a home.He measured to whole house,and after about 15 mins gave us a ball park figure straight away on what it would cost depending on the sample we chose.So i was impressed he knew he stuff of course.I also called another local company on time he was also about the same price,BUT i had to chase him for almost about 5 days to just give me the price,so i finally went with National Flooring it seemed like they knew what they where doing from the get go.Me and my awesome wife went back to national flooring to look at more samples and bring them to the house,we fell in love with a Armstrong sample which was very expensive and out of our budget,Leonard called the sales rep and we were amazed he got us a cracking price on that sample,and thats what we went with.The day the house closed we ordered the floor straight away,1 week later as our house had just been painted they started work on a monday and where done by saturday.His installers who are contractors with National flooring where professional,and worked about 8-9 hours a day.The reason we went with this company was the customer service and the products they gave us,even after our floor was installed Leonard came by to make sure every thing was good.
1.0
5 years ago This place has very friendly people. So I am not rating the service. This is about their product... Our customer chose laminate flooring from this place. They carry their own brand of flooring. The material was the worst stuff we have ever worked with. When we were installing the laminate on one end of the room, the part that we already installed kept coming apart. The material has a hard time staying clicked together. Then our customer had 16 steps. These steps were the kind that the top portion hangs over the rise about and inch. They do not carry actual bullnose for stairs instead they gave us ordinary trim pieces. When asked about the correct materials the staff just said to cut the stairs flush.... However there is a code requirement that has to be met and if we were to cut the stairs, it would leave 10" which is below code standard. The staff said that is how they do it and I am wondering if anyone has ever check on their finished product that National has installed.... Even though the materials were priced inexpensive, I would never recommend their brand of flooring, as it is substandard to anything else we have ever installed and they do not carry all the additional pieces that one may need to do the job correctly. Also, my customer was concerned about water on the floor because he has sloppy dogs when they drink and didn't want the water to ruin the flooring. National sold him flooring with beveled edges with groves between which is easy for water to get between the seems. They might be great to deal with if you are a homeowner with little knowledge but get informed before you make decisions. As far as having them install it, i'm sure they do a good job with the finished product but wondering if they skip corners to get job done. Our client has had to pay the price for getting their materials because now we have to build the stairs flush so that we can use what is available to make the job look complete.
5.0
5 years ago This customer did not leave a comment.
5.0
6 years ago Over the past 5 years, we have replaced every type of flooring in our previously owned home, all of it supplied by this company and their installers. This includes carpeting, porcelain tile, and luxury vinyl plank. The kitchen was just finished yesterday and we are done. This company should rate 10 stars--every employee is pleasant, most helpful, and the installers are top notch! I have been so pleased to work with them and rate them as the best possible flooring business in the area!!
5.0
6 years ago Excellent service, and plan on going back to order more flooring for our home! Product(s) ordered far exceeded our expectations, and loved interacting with the staff! We had done business with 'another' store in Livermore, and we are kicking ourselves for not checking out National Flooring & Supply FIRST! Live and Learn!
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
1.0
6 years ago I bought flooring from this company. I have no complaints about the product, but the installation was shoddy. I called the company and told them I wanted it fixed. The owner refused to even listen to me. They had an 82 year-old installer,who barely get out of his truck. I had to contact B.B.B. in order to get this fixed. I would never recommend this business to anyone.
4.0
6 years ago I haven't actually made a purchase as of yet but Rhonda has gone way out of her way to help me about a problem I was having with some flooring I purchased elsewhere.
5.0
6 years ago If you are looking to do a hardwood, carpet, or laminate floor job, this is the place! It has exceptional service, a huge selection, and great prices. The McCurleys and their staff are informative,knowledgeable, patient, helpful,and very friendly. Their products are of excellent quality and prices are far below others. We took forever to choose our laminate, taking it seemed, every sample in the store. They didn't mind at all. We had a big job, and it was completed in 3 days. Their installers are excellent as well - efficient and hardworking, and they clean up afterwards so that you can't even tell they were there. We are very happy with our flooring, and glad we chose to " buy local".
5.0
6 years ago Just found them online and they were there taking the measurements giving me the best deal on what I wanted with my price range. I would like to highly recommen...
5.0
7 years ago We recently had hardwood floors installed through National Flooring, and from start to finish it was a great experience. First of all, they have large samples to take home so you can really get a sense of how the color and style will look in your home. I made so many trips before I could decide and in the process, got to know Paula and Leonard McCurley, the owners. They are exceptionally nice to work with, and their installers... Montes Flooring...did a beautiful job (tearing up the old floor was no easy task). These are business people who truly do aim to please. Before purchasing from them I went to numerous other stores in the area, and we're really glad we made the choice that we did. You can't beat such personalized service from a local business. Highly recommended!
5.0
7 years ago My wife and I planed on getting our floors done in our recently purchased house through Home Depot. On a whim we checked out National Flooring & Supply when we took a trip to ACE hardware. Immediately upon entering the store we were greeted by Paula. We showed her our samples and she said she had the same products at a lower price. Not only that but they could start working on our house that same week (home depot told us we had to wait 3 weeks for the carpet to be shipped). The installers had the Laminate floor installed in one day, and the carpet done in the next. Overall the entire house was done faster and cost less than we originally thought without sacrificing quality. Paula drove to our house after it was all done to make sure everything was the way we wanted it and to give us a free hardwood mop and cleaner. The customer service here was beyond anything we were used to, and we were happy to support a local owned business instead of a big box store.