NATIONAL FLOORING & SUPPLY OF BRENTWOOD

4.6
|
45 Reviews
We have the same prices as the big box stores but with a small town feel. Locally owned and family operated since 1986. 9,000 sq. ft. warehouse. Lots of stock and supplies for the do-it-yourselfers
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
National Flooring & Supply of Brentwood 8890 Brentwood Blvd, Brentwood, CA 94513-4021 925-634-4111 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.6
|
45 Reviews

Reviews


5.0
5 days ago We were very pleased with our experience! We were helped in store picking out our flooring and the 2 guys who came to install were punctual, hard working, and friendly. Our floors came out beautifully and we are beyond pleased! I would highly recommend National Flooring! We will be going back to finish replacing our floors in the future.
4 days ago Business Owner Thank you for your business and compliments and thank you for taking the time to post a review. �We appreciate it. Linda McCurley
5.0
3 weeks ago Very personable, reasonable and great at what they do. Had our downstairs completed by them and recommend them whole heartedly
5.0
3 months ago A truly fine store here in Brentwood, family owned. They combine professionalism with marvelous friendliness and excellent service. I had three rooms re-floored with tile, and the crew who did it (Umberto leading) was always right on time, chipper, and focused on their work. Their work was tip-top and I love my new floors. Cliff, Brenda, Maggie, and all the gang at National: bravo!
5.0
4 months ago I had my new flooring installed two years ago and I'm still in love with it. �I love the hardwood in different widths, it looks amazing. �I also had them install new tile in all the bathrooms and utility room. �This team did an excellent job and they were so professional.
5.0
4 months ago We needed a new kitchen floor done asap. Cliff came out, gave us a bid and scheduled a date. They showed up to the minute they said they would, put plastic up everywhere to keep dust from ceramic tile demolition to a minimum, moved all the appliances, did a great job installing the new luxury vinyl plank floor, and did a great job cleaning everything up when done. Not a single thing negative I can say about the whole experience. And they were $1800 cheaper than another bid we got.
5.0
4 months ago This customer did not leave a comment.
5.0
4 months ago We used National Flooring this past spring to purchase tile needed to reface our very ugly & outdated fireplace. Being new homeowners and this being our first 'project', we had no clue what we were doing or how to order. As soon as we walked in, we were immediately greeted and shown around. One thing I cant stand is when salespeople hover over you the whole time, which makes me feel pressured. So I liked that the staff here popped in on us on occasion, were always available to answer any questions/provide recommendations, but that they had no problem leaving us to stare at the thousands of options in front of us for as long as we wanted. It took us a total of 3 trips there (and checking out a few samples to take home and 'bond' with) before we ordered...but the staff wanted to make sure we were completely comfortable with our purchase as well. The tile arrived on time and was exactly what we ordered. This easy experience has us looking forward to returning to select laminate for the rest of our floors in the house!
4.0
4 months ago This customer did not leave a comment.
4.0
5 months ago Very helpful staff. Low pressure atmosphere.
5.0
6 months ago This customer did not leave a comment.
5.0
6 months ago If you're considering new flooring this is the place to go. We recently purchased a new home and Maggie and Brenda were the sweetest most helpful people you will ever meet. They made us feel so comfortable with no sales pressure at all. Their prices are great and you can expect �A+ customer service.
5.0
7 months ago Fantastic! All the staff is super friendly and helpful. Cliff made it easy to get a quote, find the perfect carpet, and has great customer service. I felt like I was working with a friend. The installers were fast, efficient, and clean. I could tell they were being very careful as they moved their equipment through the house. I would recommend them to anyone! Great job!
5.0
7 months ago I just had to write a Yelp review for National Flooring & Supply. �This company-owned, local business in Brentwood, CA, is top-of-the-line and I would recommend that anyone in the area should stop in to see the showroom if they are in the market for new carpet or hardwood floor installation. � Maggie, Cliff, Brenda and others were wonderful to deal with. �Their professionalism and customer service are top-notch, not to mention the quality of their products and installation being some of the best we have ever had. We are new to the area and National Flooring was recommended as a place to visit for these products. �We had a very specific budget and timeline for purchasing and installing both carpet and hardwood. �Maggie worked tirelessly with us to find the best products for our price point and enable us to have the beautiful carpet and hardwood installed without "breaking our piggy bank!" �Cliff and his installation team were beyond helpful in overcoming a few furniture-moving dilemmas that we had. �We couldn't have completed the project if Cliff hadn't developed a solution that worked for us concerning a very difficult furniture issue. We highly recommend that National Flooring be your "go-to" place if you are considering new carpet or hardwood installation in your house. �They were great to do business with and I sincerely thank everyone at National Flooring for their special attention and care. Dolly T
2.0
7 months ago The selection here is above average, however, the service leaves much to be desired. �We inquired about the prices for some items and they basically told us to go to Home Depot since that would be more in line with our budget. Mind you they never asked us what our budget was. Honestly, after the way we were treated I didn't want to spend my money there anyway. �I did more research and went to Stone Creek Tile in Walnut Creek instead and I am very happy with my purchase. I would not recommend National Flooring and Supply if customer service is important to you.
7 months ago Business Owner We are sorry that you had an unpleasant experience with National Flooring and Supply. �Sometimes, if we do not have a particular product, or even a certain price point, we will give you advice on where you might find that product, if we believe it will help the customer. �If we made you feel unwelcome, we did not intend to. �That being said, we will continue to strive and grow, so we do not repeat mistakes in the future.
5.0
8 months ago Leonard's son Cliff sent out a young man to restretch the carpet in one of my bedrooms. He was the nicest, most knowledgeable and thoughtful person. He was efficient doing an excellent job in a short time. When he finished, �he put the furniture he had moved back in place. I'm very happy with an excellent job.
5.0
8 months ago Due to an in-house flood, we had to replace our hardwood floors and carpet. National Flooring was very helpful along the way. Cliff gave us a reasonable estimate and good suggestions. The in store salespeople were very helpful also. We had great installers and are very happy with our new floors. We will use them again for any future flooring needs. Also appreciate the very nice floor cleaning kit we were given after installation.
5.0
8 months ago Just had our bedroom & closet re-carpeted. Very happy with the install, carpet, service, and most importantly the quick install time! We started at the big box store and although the prices are about even, the level of service we received from Susan L, and our installer Jose, was amazing. We choose here because they listened to our needs and were able to get our install done quick. Thanks!
5.0
10 months ago We had some issues with our floors-long story short Cliff the manager was very professional and took care of our exact needs in a timely professional manner. We will be back for any other needs and definitely recommend coming here!
5.0
11 months ago Maggie and Brenda greeted us with open arms and answered all our questions. We traveled so far to different flooring stores without knowing this gem was right in our own backyard. A+ rating for sure! Thanks guys for such a great and $ reasonable experience! We will be back=
5.0
11 months ago I just had my stairs and loft installed with wood flooring from National Flooring of Brentwood. Cliff was able to match the existing flooring when the house was first built.. Every associate at National Flooring was very helpful and professional. �The two man installation crew of Eric and Chris came in and had the floor installed in two days. They were efficient and cleaned up the area just like the house was being staged for selling. I would strongly recommend National Flooring for your next flooring install. Jeff S.
5.0
last year A 5-Star experience from start to finish! Fair pricing and a very knowledgeable & friendly staff!. I would HIGHLY recommend National Flooring & Supply to ANYONE for their home or commercial needs! The installation was seamless and professionally done, and it was completed ahead of schedule. The two installers were very attention-to-detail oriented and completely focused on customer satisfaction.
5.0
last year Outstanding customer service and high quality flooring. I am so glad I called National Flooring & Supply for my recent flooring project. The friendly staff made me feel welcome every time I walked in the showroom door. Cliff came to my home �measured the space within a day of my call. I went to the showroom and was able to bring several full size samples home to see them against my walls and other floors. Cliff quickly worked up estimates based on my selections. The products were in stock and they were able to schedule my install sooner than I had expected. They installers arrived as scheduled and did a great job. I would highly recommend using Nation Flooring & supply.
1.0
last year We were extremely disappointed with every aspect of how National Flooring handled our project: -We developed a robust project plan... that was not communicated to the installers at all -Schedules kept sliding left, right, and all over the place, with some phases running late and others being asked to be moved early. Incredibly inconvenient. -We had an issue with a significant part of the installation in a high-traffic area being lumpy due to them failing to fully demo out the old floor (which we were asked to pay extra for in advance, but was not actually done and no refund despite the service not being done). They asked for a second chance, which we provided, and instead of fixing the issue they used that opportunity to instead claim that the slab was uneven. Yeah right - if that was the case why wasn't it pointed out before the installation started so that we could have had a chance to fix it before you barreled forward doing the work. Now we have a high likelihood of early product failure with an installation so bad that it seems unlikely the manufacturer will honor the warranty. And to add insult to injury, it looks like they took advantage of our urgency and charged us a higher price for our materials compared to some follow-up quotes I received (one from their supplier in Sacramento) after things started to go south and I started trying to figure out where we went wrong. So much for "buy local and save" as is stated on their signage. Instead of acting professionally and owning up to their mistakes, they decided to blame the issues on anything and anything they could in order to pass the buck. We will not be using them for the other two flooring projects we have planned for next year, and if you're reading this far would recommend you learn from our mistakes and move on to another provider.
5.0
last year First of all, what a great set of people that work here! Just to name a few Cliff, Leonard and Linda �all have been great to work with on a few projects. I'm a carpet and flooring business owner in the Bay Area, sometimes you need products you can't get and others can. Also share good advise on anything from running a great business, advertising ideas to installation. I met them a few years back and it's great to know other family owned flooring companies. I'm glad there not in the same city because they would be really hard to compete against. �Keep up the great work!!!
5.0
last year Despite needing to have our flooring replaced after the first install, due to a manufacturer's defect, we had an all-around very positive experience with the entire National team. - Peggy at the showroom is so sweet and so knowledgeable on National's products - Cliff came out to measure our space, he provided a competitive estimate allowing us to make adjustments, and he was reachable by phone as we had questions. He was also very professional in working with us and the manufacturer to have a second product installed after the defect was discovered. - Eric and Chris did a fantastic job installing our floors (both times!). They're such nice guys - very quick and very talented. We should also note that before going with National we priced out several other local and chain installers and found National's prices to be very competitive. Now that the job is complete, we can say we made the right choice. :)
5.0
last year We used them when we had our hard wood floors, and carpet put in. They are all friendly, reliable and we received professional service, with a small town feel, that was affordable, I would not use any other company. We are 100% happy customers!
5.0
last year Great experience with National Flooring! They helped me pick out some wood flooring for my home office. They gave me suggestions on which materials were more durable, natural-looking, etc. There was an accident when my flooring was shipped to Brentwood (no fault of National's) so I had to pick out new flooring, which they helped me with. Installation guys were very polite and professional and left zero mess when they left. Quality of the flooring and the install are both spectacular. Will definitely use National in the future!
5.0
last year We just had laminate, baseboards and carpet installed by National Flooring and Supply. The crews for each install were very hard working guys. They finished much faster than we thought they would and they were careful and cleaned up well after the job was finished. I would highly recommend them and would use them again.
5.0
2 years ago We recently had our hardwood flooring installed by two of the most amazing installers from National Flooring & Supply, Eric & Chris Ayala and some work by Rick. We absolutely love our new floors and now getting ready to have tile installed by hopefully the same installers. The y were very professional, courteous and clean in how they worked. We were somewhat hesitant as far as the baseboards being removed and installed since they had just been painted but I was impressed with the care they did removing and reinstalling them. We were thoroughly impressed. I would recommend anyone who is thinking about having their floors done, call this company. Thank you to all at National Flooring that has handled our flooring process. Joe & Emily Loredo
5.0
2 years ago Our experience was excellent!! Cliff came out to our house to do the measure gave us some good pointers.Rick,Eric and Chris where our installers and they Did a excellent job.There installation was on point,and they where very clean and neat and on time both days.We will definitely �recommend our Friends and family .YOU GUYS ROCK!!
5.0
2 years ago Last year we bought carpet for our entire home and new tile floors in two bathrooms. �When we arrived at the store we were greeted by the owner, Leonard McCurley. �From the moment we walked in, we were treated like family. �Leonard has a straight forward approach to sales: give the customer what they want (or need) and at a fair price. The product delivered was exactly what we had ordered and the installation was fast and professional. �If you are looking for any kind of flooring, you will not find a more honest and fair company to deal with than this one.
1.0
2 years ago The flooring, "light commericial", did not hold up to normal household use- within 2 months is looked bad. My dogs feet have left scrapes all over the floor. This company did nothing about it, and ignored my complaints about the product. They should made good with the warranty and they refused. They seem not to be concerned with my satisfaction, and I believe this was a new product for their store, so they had not history. But they should make good with their reputation. Theyhad no sense that this was wrong and made no attempt to make good with the warranty for this Vinyl tile. The flooring has not held up to one 40 pound dog chasing a ball. The store should replace it and they have made no attempt to make it right.ADDENDUM: JAN 2016, By order of small claims court I am to report that the settlement was "resolved". The resolution was that I received a settlement, about 1/2 from this company and the other from the Decorator who bought the product from this company. In my opinion, this company should have been the one to 100% of the settlement not the decorator. I received about 2/3rds of the cost for installation and their product. Now you tell me, is that ok, is that them making good with a faulty product? So now my legal order to report that the settlement is completed is now done.
2 years ago This issue was submitted to the Better Business Bureau and the result was in our favor.
5.0
3 years ago Excellent service - honesty & integrity are their strong suits. �They had a large variety of products to choose from, and they helped us navigate our way through in deciding what would work best for our family. �Leonard allowed us to take samples home and "live with them" for a couple of days, which was extremely helpful. �The end result was better then we hoped for. �Thank you!!
1.0
3 years ago I bought vinyl plank flooring thru a decorator from this store. It was put in November 2014, by February the flooring is all scratched up by my dogs. Its it supposed to be commercial grade. Therefore, it should take my dogs running across the floor. This store, and their Manager Mr. Mc Curley (of Mc Curley's Flooring store) has not backed up their product. I have filled a complaint, and had "their" inspector come to see the scraped up flooring. That started in February with this process. I have not heard from them since. They have never tried to provide customer satisfaction, they have not tried to keep me informed of what is happening with the complaint/claim nor have the done not 1, I repeat not 1 attempt to contact me to tell me what is happening with my dissatisfaction. I want the floor removed. I have filed a complaint with the Better Business Bureau last week. �Nobody should use either the flooring store or their other flooring stores-- Mc Curley's because they do not back support their products, they have not provided customer satisfaction support for this claim/complaint and can not be trusted for solutions nor follow up with problems with their products that they sell. Apparently, they rely on their supply vendors problems who do not live in the area and have no reputation to uphold. They are not dependable for their guarantees and resolution of problems.
5.0
3 years ago I visited initially to look at new carpet and talk about wood floor refinishing. The referral they gave me for the refinishing was to Heritage Flooring and that turned out to be excellent advice. Returning for a more detailed look at carpet, the service was informative without being pushy. Upon selecting a fairly high end Shaw product, Leonard, the proprietor, came to the house, measured and gave an immediate and very competitive quote. Installation was completed over two days at my convenience. Very neat work and some extra effort removing door channels and a floor hatch to achieve a better outcome. Carpet looks perfect.
5.0
3 years ago Excellent Customer Service. I only called 2 local mom n pap stores for our hardwood flooring for our new home which we bought about year ago.Leonard came on time prior to us closing escrow.He bought some samples which we had looked at in the store and left them with us to decide which one we would like,as they can look different at the store as to being in a home.He measured to whole house,and after about 15 mins gave us a ball park figure straight away on what it would cost depending on the sample we chose.So i was impressed he knew he stuff of course.I also called another local company on time he was also about the same price,BUT i had to chase him for almost about 5 days to just give me the price,so i finally went with National Flooring it seemed like they knew what they where doing from the get go.Me and my awesome wife went back to national flooring to look at more samples and bring them to the house,we fell in love with a Armstrong sample which was very expensive and out of our budget,Leonard called the sales rep and we were amazed he got us a cracking price on that sample,and thats what we went with.The day the house closed we ordered the floor straight away,1 week later as our house had just been painted they started work on a monday and where done by saturday.His installers who are contractors with National flooring where professional,and worked about 8-9 hours a day.The reason we went with this company was the customer service and the products they gave us,even after our floor was installed Leonard came by to make sure every thing was good.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago Looked for carpet and tile for almost a year at several establishments to redo almost the entire house. The customer service here went above and beyond any expectation. Sales people were friendly and helpful with selection and instructions for care of the new products. The owner came to the house to measure and give us a price quote. He brought the samples of what we had selected to the house to be seen in the light it would be in when finished. 2 bathrooms were tiled and 5 rooms carpeted while accommodating our schedule around the holidays as we had asked. Installers arrived promptly and were efficient and neat, cleaning up everything. Can't rave about this business enough--would highly recommend them to anyone!
5.0
4 years ago Excellent service, and plan on going back to order more flooring for our home! �Product(s) ordered far exceeded our expectations, and loved interacting with the staff! �We had done business with 'another' store in Livermore, and we are kicking ourselves for not checking out National Flooring & Supply FIRST! �Live and Learn!
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
4.0
4 years ago I haven't actually made a purchase as of yet but Rhonda has gone way out of her way to help me about a problem I was having with some flooring I purchased elsewhere.
5.0
5 years ago My wife and I planed on getting our floors done in our recently purchased house through Home Depot. On a whim we checked out National Flooring & Supply when we took a trip to ACE hardware. Immediately upon entering the store we were greeted by Paula. We showed her our samples and she said she had the same products at a lower price. Not only that but they could start working on our house that same week (home depot told us we had to wait 3 weeks for the carpet to be shipped). The installers had the Laminate floor installed in one day, and the carpet done in the next. Overall the entire house was done faster and cost less than we originally thought without sacrificing quality. Paula drove to our house after it was all done to make sure everything was the way we wanted it and to give us a free hardwood mop and cleaner. The customer service here was beyond anything we were used to, and we were happy to support a local owned business instead of a big box store.
5.0
7 years ago This is company is run by the McCurley family who have been in the floor covering business for over 30 years! I have had such wonderful service from them, they have an answer for ever questions. They even helped me get dog throw-up out of my area rug. Talk about going above and beyond for their clients. I highly recommend National Flooring Supply to everyone. Best Service EVER!!!!!