TRI CITY CARPETS #1

4.8
|
37 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Tri-City Carpet 1080 W Washington Ave, Escondido, CA 92025-1672 760-743-6252 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.8
|
37 Reviews

Reviews


5.0
last month I can not say enough about the customer service at Tri City. �First off Lauren and Julie rock! I was in a pinch and they came through for me. �Not only was their customer service amazing the carpet we picked out was better and less expensive than the original stuff we were going to get from one of the big box stores. Our installation was also seamless. Pat and his son were a joy to have in our house and they did a fabulous job. Do not go anywhere but Tri City- you wont be sorry.
5.0
last month I can not say enough about the customer service at Tri City. First off Lauren and Julie rock! I was in a pinch and they came through for me. Not only was their customer service amazing the carpet we picked out was better and less expensive than the original stuff we were going to get from one of the big box stores. Our installation was also seamless. Pat and his son were a joy to have in our house and they did a fabulous job. Do not go anywhere but Tri City- you wont be sorry.
last month Business Owner Thank you so much for the great compliments. We strive to not only meet, but exceed our customers expectations. We are so happy you love your floor and had a great experience from start to finish. It's customers like you that make our job easy 😊 Thank you for your business!
5.0
last month I felt this company took the time to understand & meet my needs. They have a variety of selection, as well as great pricing. I would recommend Tri-City Carpets to everyone.
5.0
2 months ago We used them through Costco, and were thrilled with the result. Matt was very professional and organized. Communication was excellent and the installation went perfectly. Overall a flawless experience.
5.0
3 months ago Very happy with our total experience at Tri-City Carpet. �Lauren is very patient, knowledgeable and perceptive while guiding us through our selection process. �She scheduled Mark and his crew who did an outstanding job installing our flooring.
5.0
4 months ago After researching various locations to upgrade our floors, we decided to go with Costco. Matt, from Tri-City Carpet came out to do an estimate. He was extremely thorough, knowledgeable, and understanding of our needs. � We selected Shaw's Mt. Everest 30yr warranty laminate. �Matt scheduled Jack's crew to come out and redo nearly 2,000 sq ft of flooring in five days! They were amazing! �We love our new floors!!! Our home looks incredible! Tri-city Carpet is terrific!!!
5.0
5 months ago What a great experience! Matt was great, very professional, knowledgeable, and honest. Always called to follow up and came by the day the job was being done to check on everything. Abe and Eric did the installation of the flooring in my kitchen and two bathrooms. They were amazing also! Showed up on time and stayed late to make sure the job was done. Very detail oriented. It looks awesome! I will definitely go back to Tri City Carpet for any future flooring needs. Thank you so much!
5.0
6 months ago that
5.0
6 months ago Thanks
5.0
8 months ago Tri city/Costco carpet guys just finished installing HW floor on 4 BRs including the closets. Had carpet from the �builder replaced. Team did it on schedule from 8 to 4pm. �So far so good. What a big difference. No more dust from the carpet. Thank you guys!
5.0
last year I've been working with Tri-City Carpet for years. �Most recently, they changed out the carpet in a 3-bedroom house for me. �They're competitively priced, the estimator, Matt, showed up when he said he would be there, he bought only the samples relevant to the colors I wanted, their installation people are very hard working and do a great job. �Very pleased overall!!
5.0
last year I just had tile and carpet put in and I wanted to give a quick review. I must have went to 6 stores and i felt so comfortable with Matt I went with them. My grandson was coming and we needed new carpet due to allergies. Matt jumped through hoops and we had tile and carpet in a week. He always called me back and was really informative about carpet types that would work best for our family. The installers where awesome and even did under the stairs which they weren't planning on doing. The tile installer Chris was also super helpful he went beyond what he had to actually do he was very clean and everything was cleaned up before he left he was super friendly and the tile work was beautiful I'm so glad that I went with this company I will definitely be using them again. I will totally give them as a referral to my friends I was really pleased with how everything went down.
5.0
last year Vicki was amazing! She helped us in selecting the perfect carpet (something durable and within our budget). Her customer service was above and beyond, and she made us feel comfortable during the process. I would strongly recommend Tri-City carpet-- affordable prices, and excellent customer service.
5.0
last year Had a fantastic experience with these folks. �Sad to say I did not expect much after having bad experience with carpet sellers in the past, so this was a very welcome surprise. �I needed a very quick installation and they made it happen, thank you. They have a good selection in their store and also a warehouse of inventory if you can't or don't want to wait for an order. Julie and Matt were both fantastic. �We will definitely use this company again.
5.0
last year These guys were great. �Professional and affordable. �Tons of affordable carpet choices. �Chris �showed up on time, and did a great installation. �I highly recommend them.
5.0
last year Out of all the places I looked for carpet remnants this was one of the best. Down to earth service and outstanding rapport with Matt, who was very patient as I considered my options. There were several good options and I have to say the prices were very competitive. Although I ended up going with stainmaster carpet from Lowes (simply for the color) I wanted to give kudos to the excellent service provided by Matt. He was awesome and easy to talk to. If you are going to swing by this location ask for Matt. He just seemed the friendliest and most approachable of the bunch. One of the big selling points of this outfit, just to put it out there, is that they could have installed the carpet next day if I wanted. With Lowes I have to wait for 10 days for the carpet to come in. Thanks Matt!
5.0
last year Just had our carpet installed today. I was all set to go with Lowe's and stopped by Tri City at the recommendation on my mom. Well, I am glad I did! I learned more about the carpet I was buying, and in general. Vicki was our sales gal, and she is just top notch! She even came to Lowes (undercover-HA) with me to see what carpet I liked, plus I learned it was "different" to what I was comparing to in her shop, again, back to learning a lot about carpet, mills etc! Much appreciated. She ordered me dozens of samples to ensure I knew all my options. I didn't even ask, she just did it. She never rushed me, or pressured me. She respected it was a large investment, and wanted to make sure we were happy!! She even came to my house to help me decide! Vicki is a gem and really made the process simple, and painless. Then there was the install crew. Great guys! Fast, efficient, clean, and friendly. Overall a A+ to this business! Can't wait to get more new flooring! If you need new carpet or flooring go here!!
5.0
last year After much research and several trips to Home Depot and Lowes, I made the decisions to go to Tri-City Carpet. When I walked into the store front, I was greeted by friendly staff who where there to assist my needs. They had such a great selection to choose from, including a warehouse with a selection for immediate installation. They were quick, professional, and reasonably priced. I will be using them again for other rooms.
5.0
last year I needed some carpet remnants made into throw rugs. Tri City was recommended by our installer. Though we didn't purchase our carpet from this company they readily agreed to hem our scraps. Within a few days the job was complete for $2 per foot. The job was done well and the service excellent. In fact the three people I dealt with at Tri City were so nice I almost felt guilty not making the original purchase from them.
5.0
2 years ago Great work. Matt was a great sales rep. He was very knowledgable, didn't get flustered that I asked so many questions, and was happy to go over all my options. Will come back for repeat service! Thanks again!
5.0
2 years ago After years of wanting new flooring, my wife and I began our search with several other well-known flooring companies (who shall remain nameless). Not that we had a bad experience, but we didn't get the sense that we were anything more than numbers to them. We contacted Costco, and discovered that Tri-City Carpet was their preferred and sole local vendor, so we called them. My wife spoke to Lauren, who was quite helpful over the phone, and based on that experience we dropped by their Vista showroom. Though Lauren works in the Escondido store, she happened to be in, and she showed us more carpeting choices than you can imagine. The Costco flooring program is restricted to Shaw, but this wasn't limiting in any way -- the choices were immense. We ordered samples that arrived in short order, we made our selection, then worked with Gary and Lauren to get the final measure and the quote. The price for the job seemed quite fair considering our final choice (a combination of carpeting, laminate, and new baseboards throughout). We scheduled the install for several weeks into the future, and Gary said he'd put his best crew on it. He was right. Definitely ask for Jack and his crew. These guys were total pros. They estimated the job would take two days, and it did. They were neat, efficient, competent, and friendly. I could not have been happier with their work -- and I'm picky when it comes to craftsmanship. Turned out they were a bit short of baseboard and had to come back a third day to finish one wall, and they arrived when promised and completed the job. I could not be more pleased to recommend Lauren, Gary, Jack, Jeff, Mason, and everyone at Tri-City Carpet. The service was excellent: they did what they said they would do, when they said they would do it, and outperformed my expectations. They aren't pushy, they are genuinely helpful, and the selection is mind-boggling. If you are a Costco member, that's an added incentive, because the Shaw program gets you a 10% discount (returned to you by way of a Costco cash card, redeemable at Costco for merchandise or cash). A five-star rating has never been easier to give. I love Tri-City Carpet and will recommend them to friends and neighbors without hesitation!
5.0
2 years ago This is the second time we have used Tri-City to carpet our house. �The first time was 13 years ago when we built our house. �This time they had to rip up the old carpet and move furniture as part of the installation. �The installers - Jeff, Jack, and Mason were very professional, cleaned up everything when they left, and did an awesome job. �We really appreciated the selection, great pricing and customer service we got at Tri-City. �I wouldn't hesitate to recommend them to my family and friends.
5.0
3 years ago READ THIS: We needed new carpet and decided to call Empire. We love their jingle on TV. We made an appointment and were looking forward to learning about carpet and to see all the different options we had. To our dismay a very smelly, unattractive car salesman type arrived at our house. He showed us 6 different types of carpet to choose from and used very outdated sales techniques. All he focused on was pricing, the specials and discounts he could offer us and acted very sneaky when he said that he could apply last months "Internet Special" coupon to our order. I did everything I could do to not laugh. He then dropped his price 60% and basically would not leave our house until we signed the agreement. It became a bit scary not knowing what type of person he was, so we signed ( knowing that we had 72 hours to cancel ). The very next day we cancelled and started looking for a second opinion. I found Tri-City and decided to give them a shot. It was a completely different experience. Here is what we experienced with Tri-City: We went to their office and could not believe how many beautiful remenants they had! These are leftovers that they sell for a fraction of the retail price. Our sales agent, VICKI, was passionate about carpet and design. she went into detail about the difference in polyester vs, nylon, the actual construction of the carpet, the density, the type of cut & loop, the face weight, the primary backing and the secondary backing along with along with the type of dye method. She really educated us on carpet! she then let us roam the warehouse and pick out our favorite one. We found a high end designer carpet for less than Empire's low end one! We made an appointment for installation. before the installers came, Vicki asked to come over to see our house, colors, furniture, Etc to do final consulting session. She offered her expert advice and found that we picked out the wrong carpet!! She didn't think it would have been a good fit for several reasons. She invited us back to the warehouse and assisted us in picking out another carpet. We found the perfect carpet that was super high end and plush! installation was fast and perfect. I couldn't imagine better service and pricing anywhere else. We love Tri-City Carpet!
5.0
3 years ago We have used Tri-City Carper to carpet an investment property over 4,000 sq ft. The price was great and the installation we done very professionally. We are very happy with the results.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Great quality products and customer service here is unbeatable!! Highly recommend their services.
3 years ago Business Owner We love hearing from our satisfied customers! Thanks for taking time to give us a review! Hope you have a great weekend!!
5.0
3 years ago To say that this place has a wide selection of carpet and provides superb customer service would be an understatement! �I initially came here to grab carpet for my dog since he has a hard time standing on our tile floors. The staff here was more than helpful in helping me find the right size and carpet for my household needs. If you live in the Tri-City area and you need carpet, you MUST come here! A+++++++
5.0
4 years ago On a 2,500 square foot house carpeting project scheduled through Costco, this company did the installation. We were thoroughly impressed with their attention t...
5.0
4 years ago Tri City Carpet Co is wonderful . Their customer service is outstanding . I bought a beautiful Mohawk carpet a year ago, it �began to appear worn too quickly . My carpet cleaner told me it was damaged. Called Gary, Mohawk came out quickly and then offered a replacement. I selected my replacement, today it was installed by the excellent King brothers. I am thrilled. This is the way to do business!!!
4.0
4 years ago We worked with Gary on getting some much needed new carpet in our home. He was patient and very helpful with all of our questions and concerns. Would definite...
5.0
4 years ago Had new floors put in and Tri-City was the best! The tile company they sub-contracted was great! They left my balcony (where the wet saw was) cleaner than when they arrived. The team was very professional, courteous and prompt. Gary and Julie were great to work with, as well as the rest of the team. I would definitely recommend Tri-City (and have) to anyone looking for floors.
4.0
5 years ago Came and bought sample size carpets as mats for my motorhome and bought a rug for my room at home.
5.0
6 years ago Just got our carpet done today from Tri City Carpet. First off I definitely like the Vista location better than the Escondido one. Felt like it was a bigger warehouse that had more to choose from, including remnants. The guys that came over today were really cool and professional. They got everything done quick and it was a great experience. We went around to a few different places like Sids Carpet Barn, Lowes and Home Depot and the price at Tri City was a few hundred less. If you have a smaller area to do, looking at remnants is definitely the way to go. We just got 2 bedrooms and a hallway done and considering the carpet has been in those rooms for 15+ years through kids and animals.. it was definitely time for an upgrade haha.
1.0
6 years ago Installers cut and measured wrong in my living and dining room causing seams in the middle of the room. Carpet was patterned so the result was quite obvious. They burned carpet in some areas, forgot to nail down in other areas. $6000. out the window. Customer service was non existent. Owner said he would call me back but did not. A defect showed up in carpet in my den one year after two year guarantee. Owner of business said he would come and at least look at it and again, did not show up. In forty years of buying and replacing carpet in all my properties, I have never seen such horrendous workmanship or had such bad customer service.
4.0
8 years ago This is a good place to look for reasonably priced carpet and carpet remnants. They have every color imaginable and are very helpful to customers.
5.0
9 years ago Sundus Co. Import – Export (carpets, yarn) Fateh Ismail Bacha Director. Mobile of Spain : 697966315 E-mail: ssfib@yahoo.com To: Date: 17/2/2009 Carpets Vista Dear Sir/Madam: I am glad to contact your esteemed company, in order to establish fruitful business cooperation. I hope to show to you our samples of P.P BCF, H.S, shaggy and wool carpets. Mean time I am here in Madrid I wish you confirm me a time to have a nice meeting with your director or your sales manager. In the meeting we can discuss every thing and I will give you cheaper prices and very good quality. We are agents of the largest factories for manufacturing carpets in Syria and Iran and India. I am waiting for your kind reply. Thank you and best wishes. Yours faithfully Fateh Ismail Baha. Syria – Aleppo Tel office: 00963944309066 Fax : 00963212688029 , Mobile de Madrid : 697966315
5.0
9 years ago Sundus Co. Import – Export (carpets, yarn) Fateh Ismail Bacha Director. Mobile of Spain : 697966315 E-mail: ssfib@yahoo.com To: Date: 17/2/2009 Carpets Vista Dear Sir/Madam: I am glad to contact your esteemed company, in order to establish fruitful business cooperation. I hope to show to you our samples of P.P BCF, H.S, shaggy and wool carpets. Mean time I am here in Madrid I wish you confirm me a time to have a nice meeting with your director or your sales manager. In the meeting we can discuss every thing and I will give you cheaper prices and very good quality. We are agents of the largest factories for manufacturing carpets in Syria and Iran and India. I am waiting for your kind reply. Thank you and best wishes. Yours faithfully Fateh Ismail Baha. Syria – Aleppo Tel office: 00963944309066 Fax : 00963212688029 , Mobile de Madrid : 697966315

October 1 - November 11, 2017
24 Months Financing**