CREATIVE FLOORING & DESIGN

4.5
|
28 Reviews
Shaw believes in its people, products and mission. Purchasing flooring can be daunting, but we’re committed to making easier for you every step of the way. Shaw creates a better future – for our customers, our people, our company and our communities. This attention to detail and extreme focus can be found in our beautiful, innovative products.
Creative Flooring & Design 1912 Trent Blvd, New Bern, NC 28560-4538 252-633-3770 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.5
|
28 Reviews

Reviews


5.0
3 days ago Johnathan and Jamie were a very professional, courteous hard working team. The install and finished product look outstanding, we could not be any happier. We really appreciate your working with us on the schedule for this install. Thanks again!
5.0
last week You did a Fine job...very satisfied
5.0
2 weeks ago work was completed by your men very professionally, excellent workmanship.
5.0
3 months ago Excellent customer service! Vicki is very attentive to the customer and helpful in helping you decide what you need! Very prompt and professional
4.0
5 months ago The carpet/vinyl team was good/friendly and professional. The unexpected delays were frustrating and the hardwood floor finisher was FANTASTIC! All things considered, a very good job and we're very happy with the results. Thank you, Dennis & Carol Brooks
5.0
5 months ago We recently had Armstrong Alterna tile installed in the kitchen and adjoining mud room by Creative Flooring & Design. �Initially we looked at all the different flooring options for this remodel, and the staff, Vicki, Kelly and Randy, really helped us find the floor that would work the best for our family and our home. �Their store has different types of flooring displayed throughout the showroom area, presented in different patterns, which was so helpful to see each type of flooring laid out in different patterns. The staff was also very flexible with allowing us to take multiple samples home repeatedly to help us make our decision. �When it came to installation, the crew did a great job installing the tiles. �We were quite happy with the seamless appearance around the water and gas pipes in one of the closets. �That speaks well to their attention to detail; even though the pipes are in a closet, in an area that is basically concealed, they still gave it the same attention as the areas that are more visible.
5.0
6 months ago Both Kelly and Vicky work hard to please the customer. They are attentive and knowledgeable. Thank you for your kindness!
5.0
7 months ago Help with selection was great as was the installation service. Whilst it is possible to get what you need in terms of colours and textures from almost any flooring contractor, personal service and knowledge are invaluable .... Thanks, some great floors in our house now
5.0
7 months ago Home town service! Excellent experience.
5.0
7 months ago Beautiful tile, professionally layed
5.0
8 months ago We had our existing hardwood floors sanded and resurfaced. The results are outstanding! The contractor, Brad Mizelle, came to meet with us before work began and was very friendly and knowledgeable. The work was done as scheduled. We are very pleased.
5.0
8 months ago I am very happy with the work that Creative Flooring has done at our property. They are very professional, prompt at responding to my emails, and most importantly, they do a great job with the flooring! Definitely money well-spent :)
3.0
9 months ago Product was fine, installation was fair and could be improved. No ventilation, I provided any fans and offered to open windows. Not much attention to detail. ( using boards with flaws, not matching wood putty, scuffing walls with nail gun. )
3.0
9 months ago Product was fine, installation was fair and could be improved.
5.0
9 months ago The crew at Creative Flooring did an A+ job for us from their suggestions to installing our new hard wood floors. Randy and his crew are tops in iur book!
5.0
10 months ago Vicky was wonderful in helping us pick out just the right flooring. Randy and his team were very professional and thorough when installing the floors. Their work in ensuring that the tile and wood floor met at the same heights resulted in an outstanding finished product. They also went the extra mile in filing a void under the tile, which had been previously installed, prior to installing the wood floor. We are very happy with our floors and have recommended Creative Flooring to several people already!
5.0
10 months ago This customer did not leave a comment.
5.0
last year We had beautiful carpet installed today in our new addition. �Stairs and the upstairs Master with huge closets. This was the best experience we have ever had with a flooring company. � From the time we walked into their showroom and Vicki and Kelly helped us select the exact right product to Randy coming out to our rather remote home location right away and did a spot on measuring job to the SUPER installation team that arrived on time today as promised, we have been amazed. � Our expectations were exceed and that's not easy to do with us. If you are in the market for any type of flooring product stop by the beautiful new showroom.. There are selections on display there we never knew existed and this is our fifth house remodel ! Great folks and service. �Could not be happier!
5.0
last year Great customer service, friendly staff, beautiful flooring! Come Here!!!
5.0
last year Great selection to pick from, flooring was in stock & an installation date was set up quickly. The installers arrived on time & the job was finished in a day. Excellent service & installation. Thanks Creative Flooring & Design!
last year Thank you!
3.0
last year Ad is colourful; but really does not fully describe what you have or can do. I am not familiar with these ads and if space is a premium, so be it. If not , then I think you should mention why you are Creative and not another floor covering outlet. Don Taylor
last year Mr. Taylor, thank you for your review and I am working on completing my google review and hope in the coming weeks you will have a more positive review of my google page.
5.0
last year creative flooring does good work on measurements and are wonderful help on making a choice. They are professional in every way. also very dependable and prompt.
last year Thank you Mr. Spencer,
5.0
last year The whole crew at Creative is absolutely wonderful! They took care of me from start to finish and I LOVE my new carpets and laminate. They did a superb job matching the laminate to the pre-existing hardwood. They finished the job in a timely manner, and everyone is super friendly and easy to work with!
1.0
last year The absolute worst experience I've ever had. They took over 2000 dollars from us and kept rescheduling when they'd come. Didn't give us an update until the day before which ended up not working for us, then told us they would be there on a Thursday June 4th , when we called to check that had completely changed the date without our knowledge again and moved it to the following Friday. They finally come out after almost 3 weeks of phone tag and the tech gets here and smokes on my porch and brings that terrible smell into my home. I have asthma and so does my 7 year old. He was disrespectful and visibly upset by my telling him not to smoke. He lays the floor and then tells us that we'll just have to leave it over the weekend unfinished and undone because the moisture was too high. Although, we were told repeatedly he'd finish it in one day. ( this could have been prevented had he just delivered the wood a couple days prior like they said they would in the first place) This company completely lacked professionalism, organization, and customer service. Don't waste your money here.
2 years ago I am sorry you feel that way. We had to reschedule on June 4th because you asked us to. Your husband called and said that he was not expecting us to be there for any length of time on the 4th. The proper way to acclimate a wood floor is to rack it out and allow the moisture to come together, this can happen in one day or a few days. The wood does not properly acclimate in the box. Your sub-floor moisture was higher today compared to the day we measured, which added to the situation. Your husband called and asked me specifically when we will be there, how long we will be there, and how many people would be in the house. I explained the process of how we acclimate the floor to him, at that time I told him that if the moisture was incorrect we would have to leave it until Monday. We are not attempting to take any money from you, we want to properly install the flooring that you purchased from us. We apologize for the smoke, he did not realize that you had asthma.
5.0
last year Creative Flooring and Design is a fantastic company to work with. As a Custom Home Builder I have worked with Randy and Vicky for many years and they are always friendly and professional. Randy is the best tile setter and flooring installer I have ever worked with and Vicky is excellent when it comes to working with a budget and combining design ideas and the customers wishes. They stand behind their work and are a pleasure to do business with. I highly recommend this company for their outstanding work and excellent customer service.
last year Stroud Custom Homes builds quality homes, and it is a pleasure to floor them.
5.0
2 years ago This customer did not leave a comment.
1.0
2 years ago The absolute worst experience I've ever had. They took over 2000 dollars from us and kept rescheduling when they'd come. Didn't give us an update until the day before which ended up not working for us, then told us they would be there on a Thursday June 4th , when we called to check that they had completely changed the date without our knowledge again and moved it to the following Friday. They finally come out after almost 3 weeks of phone tag and the tech gets here and smokes on my porch and brings that terrible smell into my home. I have asthma and so does my 7 year old. He was disrespectful and visibly upset by my telling him not to smoke. He lays the floor and then tells us that we'll just have to leave it over the weekend unfinished and undone because the moisture was too high. Although, we were told repeatedly he'd finish it in one day. ( this could have been prevented had he just delivered the wood a couple days prior like they said they would in the first place) This company completely lacked professionalism, organization, and customer service. Don't waste your money here.
last year Business Owner There are so many aspect to this review that I disagree with. �First we did not take over 2000.00. �We sold them product and refunded the amount of installation after they refused to allow us to finish when the moisture was correct for us to install. We had the install scheduled and the installers were on there way to the job, and the homeowner called and asked me how long they were going to be there, and I told him I was not sure, they would rack the material on the floor and depending what the moisture was we may be able to install it. �He told me they could not go. �He then rescheduled with me and I had to tell him who all was going to be in the house and how long they were going to be there, again I stressed that it depended if the moisture was correct we could install. �It had rained and the moisture content was very high in there sub floor and if we had installed the floor it would have cupped and they would have had a reason to complain. �As far as the smoke he smoked at his truck and not on her porch. �I am very sorry for the inconvenience.
5.0
5 years ago This customer did not leave a comment.