CARPETLAND USA OF MOLINE

4.5
|
362 Reviews
Shaw believes in its people, products and mission. Purchasing flooring can be daunting, but we’re committed to making easier for you every step of the way. Shaw creates a better future – for our customers, our people, our company and our communities. This attention to detail and extreme focus can be found in our beautiful, innovative products.
Carpetland USA 4201 44th Ave, Moline, IL 61265-6760 309-764-4341 https://shawfloors.widen.net/content/dqn0tmc3r4/jpeg/shaw-logo-bw.jpg Price Range:$-$$$$
4.5
|
362 Reviews

Reviews

5.0
last week We were selling a family home in the Dubuque area. It needed new carpet throughout although we lived out of state. Lisa came to the house, Face-timed me with samples, had it installed when we were there after cleaning out the home. Ben did a fabulous job installing & it looked fantastic!! Could not be happier with the way it transformed the home. Carpetland made this process so easy & they were so accommodating. Thank you!!
5.0
last week We have always been big fans of Carpetland. They replaced all of the floorings in our home with wood in the great room and carpet in the bedrooms. The latest project was our carpet, and Carpetland has again excelled in quality products, service, and expertise. Many thanks to Lisa Erickson for her efforts and professionalism, and to Ben Stone, our installer, who did a fantastic job. BTW, the price was incredible too! Jim and Ann Pfaff
5.0
2 weeks ago Thank you CARPETLAND USA in Moline. We are very pleased with how our flooring turned out. From the beginning through the installation Rebecca helped make everything go smoothly. She helped us decide what materials would work for us and gave us tips on the amount needed and other concerns. Bill M. Came out and measured and knew what needed to be done to make the underlying floor work with the new. He and his crew worked hard to give us the best floor possible. They prepared and installed flooring in our whole main level, great room, 2 bedrooms and a bathroom. They were efficient, courteous and knowledgeable in completing the work in a timely manner. Thank you again CARPETLAND for making our floors look great!
5.0
2 weeks ago Carpetland USA Davenport IA is practicing the long lost art of Personal Customer Service. I have not yet met the agent who will assess my project but his call in response to my e-mail was very prompt! I appreciate the person-to-person contact. Too many businesses use AI (pre-recorded) Telephone Answering/Calling loops and THOSE ARE NOT Customer Service! Thanks, Carpetland! Caryl Altemus Moine IL
2 weeks ago Caryl - Thank you for recognizing that we do truly make customer service a top priority. That has been key to our business for over 50 years. We appreciate your feedback and look forward to helping you with your project!
5.0
3 weeks ago From the 1st contact with Joey at Carpetland until the 2nd installation was finished I have been very satisfied . Everyone I came in contact with has been very helpful & proffessional .I had flooring installed in my kitchen earlier this year and recently my upstairs . The quality of product & service excellant.
5.0
last month Great to work with! Flooring looks beautiful and the install was very quick! Would definitely purchase from again!
5.0
2 months ago Love the carpet and vinyl flooring we bought. The installers were very knowledgeable and professional. We bought this in Dubuque and Lisa was extremely helpful. Thank you all again! We love it.
5.0
3 months ago Amazing job on the install on my master bedroom, closets and stairs. The crew got it all done in about 3 hours and it looks great. It smells great as well. The former owner of this home had allowed the flooring to get overtaken by filth. I can finally walk barefoot after living here a few months! Thank you!!
1.0
3 months ago We have purchased flooring from carpet land numerous times over the last 40 years and recently had the worse experience with the product and service we received. In January 22 we bought 1,200 SF for 4 rooms at $8,000. When we shopped there for which carpet would be the best for our needs; we specially asked the salesman for one kind for all four rooms that would give minimal tracking. What we got was perfect in color and feel for feet. Unfortunately we were very upset with the marking tracks. Basically the carpet only looks good when freshly vacuumed. We came in to complain in April and were told we would have to now pay an additional $2,500 for labor to replace it. The salespeople involved were Sheri Garcia and Mike Reinhardt. Mike told us the only carpet that would not show the ungodly tracks that are now over nearly the whole house. As stated, we have bought many carpets from carpetland USA if they keep records, therefore we will never buy from this company again nor will we give any good reviews to family and friends. Unacceptable and dissatisfied. Eldridge, Iowa
5.0
3 months ago Help our company get carpet in a pinch for a machine application. Thankful for all the help.
5.0
3 months ago Shelley S. In. Dear Rapids was amazing! She was friendly, helpful, flexible and helped get me a great deal. I highly recommend you ask for her! The installer Jose was great! He found trim to match my woodwork which was an unexpected surprise. I am very pleased with their work. He was friendly and answered my questions.
5.0
3 months ago There is not a better operation in Cedar Rapids and surrounding areas. Bryan is absolutely amazing and thorough. Very educated about his field and has always been 100% honest and backed up everything he has ever said he would deliver. 8 stars out of 5
5.0
4 months ago Sonia was awesome! She made sure I was sitting when she told me the price.😢 But I loved the carpet. She made sure I got the best. The boys loved it, cats aren't sure. To much cushion 😂.
5.0
4 months ago Shelly, our sales person, was wonderful. She was easy to work with and helped us find just the right color. She was also quick to get our room measured and kept us informed of the status prior to install. The installers were also great. Very pleasant and fast.
5.0
4 months ago Doug and his staff went out of their way to assist us. Doug made numerous calls himself to find all the available flooring we wanted. The installers were perfectionists and it turned out beautifully. We couldn't be happier. Thanksl
5.0
4 months ago Brian Downing helped us out with floors. he was very knowable. I would recommend coming back again.
5.0
4 months ago Brian helped us out with our floors and we are happy. I would recommend coming back again and again.
1.0
5 months ago The fact that you still make Salespeople still practice the old and worn out habit of wearing a tie is stupid. I will not purchase anything from this company because you make decisions to abuse your employees.
5.0
6 months ago Lisa from the Dubuque store was great to work with. We had new carpet installed in one room and sheet vinyl in our kitchen. The installers did a great job, the floors look great. Phil and Karl did our sheet vinyl and it looks awesome. Also, gave us pointers about moving the appliances back, so that we didn't leave grooves in the new floor and their tips really helped. Love our new floor. Thank You!
4.0
6 months ago Large selection, knowledgeable and friendly sales people.
6 months ago Thank you for the great review, Steve! We appreciate your business.
5.0
7 months ago I highly recommend the Dubuque Carpetland store. Lisa Erickson was fabulous to work with and the 2 guys who installed my carpet and vinyl plank were outstanding. I am very pleased with both the product and the install. I will absolutely be using Carpetland for all my flooring needs in the future.
5.0
8 months ago Extremely happy with our new carpet and their customer service.
8 months ago Thank you for the 5-star review, Denel! We appreciate your business.
3.0
8 months ago The purchasing process was great. However I was not happy with the installers. They were sloppy in some areas, and used my refrigerator, and were using my bathroom several times during the day.
5.0
9 months ago Scott from the Moline store is the best! He is so knowledgeable, stayed on top of our project and answered all of my questions and concerns promptly. He was one of our favorites we dealt with while building our new home and we will happily go back to him when we are ready to finish our basement!
1.0
9 months ago Went to get more work done in my house and wanted to use the left over material from the last job you did for us and was blown off by the sales person and was told the job was too small they wouldn’t do it because it was a waste of their time for that small of a job
5.0
9 months ago What a wonderful experience! From Ken who helped me make a excellent choice to the guys who laid the carpet. This was the best experience I have ever had. Oh and by the way the price was far better than that other company who offers half off on carpet. This business is the best by far. Thank you
5.0
9 months ago Jeff, the store manager was awesome to work with. He was very knowledgeable and helpful and took the time to make sure we were happy with everything.
5.0
9 months ago Every time a wonderful job timely completed.
4.0
9 months ago Had a good experience with the staff and salesman at Carpetland in Moline. The installers were very professional and did a great job with the carpet install. Overall, very pleased with the experience.
5.0
10 months ago Shout out to Jason Smith of Carpetland in Sterling. We had some installation issues and Jason went out of his way too see to it we were happy. He is an asset to your buisness.
5.0
10 months ago This customer did not leave a comment.
5.0
10 months ago Great service from salesman Sean, and Adrian the installer did an excellent job!
5.0
10 months ago If I could give more stars, I certainly would!! There was only one time, we did not go through Carpetland, and we 100% regretted it! I have worked with Lisa on more than one occasion and she is, by far, the best. Not only does she answer all your questions, she asks all the right questions to ensure you are really getting what you want. When I work with Lisa, my husband has confidence that we are getting a great product along with great service. In our books, Lisa ranks a 10-star review! Thank you Lisa and Carpetland Dubuque!!
5.0
11 months ago I previously posted a sad review that I would like to retract. Phone tag is a miserable way to communicate but today was great! I finally made contact with Patrick in the Rockford store and he did everything he could to help me. I found terrific carpet and he got it scheduled so fast! I can not wait to see the new carpet in this place! Thank you Patrick and thank you Carpetland Rockford!
1.0
11 months ago I'm not certain how CarpetlandUSA can be proud of 50 years of the best customer service when the Cedar Rapids branch really screwed up. I am guardian/care giver to Judy Bailey, whose husband of 45 years died of covid. All she wanted was to carpet her 10 x 10 bedroom - she had already paid nearly $800 and her check was cashed Aug 5. You strung her along about doing the job for weeks and she finally canceled. I would expect her refund immediately CarpetlandUSA>
5.0
11 months ago This customer did not leave a comment.
5.0
11 months ago We had a great experience from start to finish! excellent prices, great service, and some little 'extras' that make this company stand out. Working with Ken was amazing, he went above and beyond to make sure our family was happy with the service.
5.0
12 months ago This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
5.0
last year We had a wonderful experience working with Tio our installer and Rick Jacobs our salesman. The installers were very neat, timely, clean and considerate. The crew answered all our questions and were thorough with the installation of the flooring. Rick’s follow up was especially appreciated. We offer our highest marks to both service and product.
5.0
last year Joey assisted us with getting new flooring for our house. He was very knowledgeable and very professional. I would highly recommend him.
5.0
last year The sales staff was amazing and worked with me to get the job accomplished.
5.0
last year Excellent responsiveness, friendly, and good product
5.0
last year The employees at the Clinton store are so great to work with, especially Erin, Doug and the installer Jason. I love my carpet and flooring. Erin was so patient with me trying to make my decisions.
5.0
last year Excellent job
5.0
last year love the carpet and the price...George and manager listen to us cause we picked the wrong kind and they helped us with the carpet we wanted!
5.0
last year No great place to buy carpet
5.0
last year All good the sales person sheri was perfect. Got what we were looking for. Very nice.
3.0
last year Gr8t selection on carpets and they were half off this week
last year Hi Anthony - thank you so much for taking the time to review Carpetland USA! We're very happy to see that you loved our selection and our prices! We did notice that you only rated us with three stars and would love to learn more about how we could improve your experience moving forward.
5.0
last year Excellent service!
5.0
last year We had issues with the initial installation of our bathroom flooring. Mike R reached out to me personally and was able to resolve the issue promptly and professionally. Our installer, Curtis, did a fabulous job! Hats off to Mike and Curtis!
4.0
last year This customer did not leave a comment.
last year Thank you for taking the time to leave us a rating, John! We appreciate your business!
5.0
last year Kudos to the Dubuque Iowa store for a job well done! I worked with Lisa Erickson and that lady is phenomenal. NEVER did I feel like she was just trying to sell me a piece of carpet. Instead she helped me find the perfect flooring for my specific needs. Knowledgeable, patient, friendly and if she says she will get back to you, she does. Great on following up on the details. Thank you, Lisa and CarpetlandUSA. Excellent product and a sales lady that goes above and beyond the normal every time!
5.0
last year Kudos to the Dubuque Iowa store for a job well done! I worked with Lisa Erickson and that lady is phenomenal. NEVER did I feel like she was just trying to sell me a piece of carpet. Instead she helped me find the perfect flooring for my specific needs. Knowledgeable, patient, friendly and if she says she will get back to you, she does. Great on following up on the details. Thank you, Lisa and CarpetlandUSA. Excellent product and a sales lady that goes above and beyond the normal every time!
5.0
last year Friendly service great variety.
last year Thank you for the 5-star review, Ivan!
5.0
last year I will only use Carpetland for my flooring needs. Bill Cloven helped me and my daughter pick out flooring for her bathroom. He made the choice easy with his suggestions and his patience. Thank you for working so well with us!
5.0
last year I will only use Carpetland for my flooring needs. Bill Cloven helped me and my daughter pick out flooring for her bathroom. He made the choice easy with his suggestions and his patience. Thank you for working so well with us!
5.0
last year I will only use Carpetland for my flooring needs. Bill Cloven helped me and my daughter pick out flooring for her bathroom. He made the choice easy with his suggestions and his patience. Thank you for working so well with us!
5.0
last year I will only use Carpetland for my flooring needs. Bill Cloven helped me and my daughter pick out flooring for her bathroom. He made the choice easy with his suggestions and his patience. Thank you for working so well with us!
5.0
last year Everyone at the Clinton store was so helpful, especially Erin and Doug and the installer Jason. I appreciate all their help and support. I would definitely recommend them and the Clinton, Iowa Carpetland!
3.0
last year Although I really like our new floor covering, I am not satisfied with the lack of cooperation/response I have received in reference to our additional installation in our bathroom. The installers did not do what they were supposed to do, did not bring some of the material to complete the task, and after emailing several times to Carpetland, I have yet to hear back from anyone. It has been over a month since launching my first complaints/concerns.
5.0
last year Exceptional experience at your Davenport store yesterday. Mike R was so personable and extremely helpful with finding carpet that fit within our needs and budget. We will definitely be using Carpetland USA for our future flooring needs.
5.0
last year Mike R was fantastic in finding carpet that fit within our needs and budget. The best sales experience I’ve ever had!
last year Thank you for the wonderful review, Courtney! We're so happy to hear that Mike R was able to help you find flooring that fit both your needs and budget.
5.0
last year Exceptional workmanship and service from sales to install! So many options ot was hard to choose. Definitely using Carpetland for my next flooring projects!
5.0
last year Jason made us feel completely taken care of the whole way through our process. Phenomenal customer service that went above and beyond the call of duty!
last year Thank you for the great review, Tom! We're so happy to hear that Jason was able to provide you with outstanding customer service throughout your entire experience!
5.0
last year I’ve been using Carpetland at work & home for many years. I have 100’s of apartment units that always need some flooring, they are quick to schedule and leave the place clean of old flooring. As for my home!! I cannot say enough good things from the salesperson, Lisa Erickson, helping me find exactly what is needed to the install. FABULOUS. Highly recommend to family, friends & businesses. Thank you for looking out for your customers!
5.0
last year I’ve been using Carpetland at work & home for many years. I have 100’s of apartment units that always need some flooring, they are quick to schedule and leave the place clean of old flooring. As for my home!! I cannot say enough good things from the salesperson, Lisa Erickson, helping me find exactly what is needed to the install. FABULOUS. Highly recommend to family, friends & businesses. Thank you for looking out for your customers!
5.0
last year Carpet land in Waterloo Iowa did an awesome job with our flooring Toni was the best helped pick out just what we wanted so polite and friendly easy to work with can’t say enough good things about her the installers Todd Greg and crew did a great job came in got right to work moved our furniture laid the flooring polite and so pleasant give them all a 10+
5.0
last year Our 2 installers were great
5.0
last year We purchased Asian Walnut custom vinyl flooring from the Oshkosh Carpetland. Our flooring took a few days to be installed and we are pleased with installation. The lead installer Javier did a very detailed work in completing the work for our house.
0.0
last year Our experience with Carpetland USA is best described and exceptional. From Lisa Erickson who has worked with us on 2 projects for our home to Phil and Carl who installed the last carpet we bought, we have had a very positive and supportive experience. We recommend Carpetland USA in Dubuque IA as a leader in customer care, value, and integrity. Randy
5.0
last year We had such a great experience with Carpet Land. We worked with Lisa and she was beyond helpful. Very attentive with fast follow through answering any questions we had. The installers did a great job and we are so happy with the results. I would highly recommend Carpet Land to anyone!
5.0
last year Got an Excellent deal on a carpet scrap! 👍
last year We love a good deal! Thank you for taking the time to review your Carpetland USA experience, Sarah!
5.0
last year This customer did not leave a comment.
last year Thank you for taking the time to review your experience, Tony!
5.0
last year Excellent service and value from start to finish. Mike R. was awesome to work with in sales. Then we moved on to install with Brandon, Rudy, and Jamey. They did a phenomenal job and were a great bunch of guys. Very thorough and good customer service all around. My transformation is incredible, and I can't thank them enough!
last year Thank you, Steph! We're so happy to hear that you had a great experience at Carpetland USA - from start, to finish!
5.0
last year Over the last 2 years I have worked with Mike Reinhart from the Davenport store for three separate projects at our home. I can’t say enough about the friendly and professional service I have received from Mike and the various installers we have had. It has simply become a strong mutual relationship and Carpetland will remain our floor covering choice for our next project.
5.0
last year All the guys in the Burlington store were great!! Personable, helpful, knowledgable! They were all a delight to work with.
2.0
last year I was not happy with one area of the installation. I noticed later that there is a gap between the floor tiles that doesn't look good.
5.0
last year We were very happy with the quick and courteous service. We had a tight timeline that was easily met and the carpet looked great after installation.
5.0
last year Working with Dave was great, Prices were good, large selection. Installers were professional and did a great job.
last year Thank you for taking the time to review your Carpetland USA experience, Wendy! We're so happy to hear that you enjoyed everything about working with Dave. We look forward to serving your flooring needs again in the future!
5.0
last year The whole experience was great.
5.0
last year Amazing service
5.0
last year I had excellent service. One of the seams in the carpet started to come apart, but I called in and Phil contacted the installer who was able to come out within a week to get it taken care. I love my carpet choice and it looks fantastic in my living room.
5.0
last year Brian Belzer did a great job!!
5.0
last year Brian Belzer did a great job!!
5.0
last year This customer did not leave a comment.
last year Thank you for the 5-star review, Larry!
5.0
last year I chose brothers flooring for recent remodeling jobs and so glad I did. Their selection is huge and prices are competitive. Store personnel are friendly and helpful. Contractors are great to work with and very efficient. Great place to do business!
5.0
last year Quick find nice carpet, priced right.
last year Thank you so much for the 5-star review, Edwin!
5.0
last year Jason the owner works on the customer's schedule. I just bought a new home in Bettendorf and with one week's notice, he managed to fit in a two bedroom carpet change-out job prior to the arrival of my belongings. Your middle name should be 'Flash;' thank you Jason and thank you Carpetland USA!
last year Thank you for the 5-Star review, Lawrence! We hope you enjoy your new home and will keep us in mind for any future flooring projects that may pop up!
5.0
last year Our experience was outstanding. They met all of our needs in a timely and professional manner. The product and installation are high quality. I would recommended Carpetland USA for your flooring needs.
last year Thank you, Jeffrey! We appreciate your business!
5.0
last year none..
5.0
last year I have bought all our stuff there and have been highly satisfied and the staff and people who put it all in are AWESOME
5.0
last year I appreciate the fact that you allowed me to paint the floor with Kilz after taking the old carpet out and will be coming back on another day to install the new carpet...
5.0
last year Shelly really knows how to treat a customer! Excellent and knowledgeable salesperson.
5.0
last year Angel and his team did a great job of installing our flooring, Overall experience with sales and help picking out our flooring was excellent. Shelly was so helpful.
5.0
last year Carpetland took care of us! We had some issues with our carpet and they gave us a great deal on new carpet and came and installed, helped us move furniture, and it was done with a crew of 5 team members who were all respectful and handled everything with care. Thank you Chace and Doug for working with us, we will definitely recommend you and purchase from you again!
1.0
last year Awful
4.0
last year Very expensive.
5.0
2 years ago The best place to go to get great service and very good to us
5.0
2 years ago Very happy
5.0
2 years ago Thanks Brian Belzer for doing a great job for me !
2.0
2 years ago We like the carpet but are not satisfied with how it was laid. Seam showed so after a few weeks installer came back and after being here for over 2 hours our carpet still has a seam showing and you can feel the seam when you walk on it. The carpet isn’t even stretched clear to the baseboard in one place. We’ve had the carpet since December so if walking on the seam was supposed to take care of it, it didn’t.
5.0
2 years ago Even through the challenging times we were thrilled with the speed and quality of work!
1.0
2 years ago We had a floor installed in 2018 from the Clinton Carpetland. I was not pleased with that floor. The cuts around the cabinets were jagged and visible. They took off the strip around the bottom of the cabinets but did not replace it. We called to ask if someone could come back to fix these things but no one ever got back to us nor did anyone show up. Just recently we had a leak and we had to have a new floor installed. We did not want to go with Carperland again, but the company we worked with deals through Carpetland. Against our better judgement we agreed to use Carperland once again. Our mistake!!! The floor gets installed and we find several scratches. The installers did come back and fix it. We thought, great they will make it right. After the installers leave, we find several scratches. They come back a third time, and we thought they replaced the flooring and made it right. We are finding cracked corners and scratches. Three tries and they can not get it correct. You can not tell me that the installers could not see corners that were cracked off. Not to mention there is a visible gap where they cut a piece to short and the piece would not snap into the others. We find this ridiculous and disappointing. It has taken us several years to save so we could replace our flooring, and we get cracks and scratches. We will not be using Carpetland again.
2 years ago Debbie, We're very sorry to hear about your experience. Could you please contact our Clinton, IA store and ask for Doug Bertrand, the Executive Vice-President so we can get more familiar with the situation and discuss resolutions to the issues?
5.0
2 years ago I recently had my porches recarpeted. L.L. does a fantastic job!
5.0
2 years ago I have always had a great experience with the employees at your Sterling, IL store. Mike the installer did an awesome job putting my carpet in.
5.0
2 years ago This customer did not leave a comment.
2 years ago Thank you, Dukhi!
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago This customer did not leave a comment.
2 years ago Thank you for the great review, Will!
5.0
2 years ago This customer did not leave a comment.
2 years ago Thank you for the five-star review, Ken!
5.0
2 years ago Great job from sales floor to installation! Thank you Jason and Scott!
5.0
2 years ago Our installers were very polite, efficient and tidy. Jason, our salesman has helped us twice now and he is terrific. Thank you for the great service.
5.0
2 years ago Very happy with the quality of the rug I purchased and the level of service given. The staff at Carpetland were very polite and respectful. The installers were very polite and respectful and well detailed. I will make Carpetland my first place to shop for floor needs again.
5.0
2 years ago The carpet looks great! Excellent quality!
5.0
2 years ago Good price and excellent service from the Davenport store. Our salesman Mike was a big help in selecting a product that met our needs. Installation was on time and done right.
1.0
2 years ago Be more profesional with workmanship and less deceiving , come to find out they did not use nailing strips on my carpet ,and that’s a no no
5.0
2 years ago The two installers were very professional, efficient, and courteous. We are very happy with our new carpet.
5.0
2 years ago Everyone at Carpetland at the Galesburg store is totally awesome. They are professional, caring, patient, tolerant of changes and a pleasure to work with. Cannot thank you all enough.
5.0
2 years ago Carpet purchase was easy and stress free. Mike helped us narrow down choices and we were able to make a quick decision. Love the look and feel of the carpet. Install was on time and professional. Would definitely recommend.
5.0
2 years ago I worked with Tom Keck on all flooring for our home. Carpet, tile and LVT all have been installed with prompt professionalism, kindness and the upmost care. A shout out to our tile and LVT installer, Brandon. An incredible job and a wonderful human being. Brandon went above and beyond in his installation and attention to detail. Mike and his team of carpet installers were prompt and did a great job. We cannot say enough good things about the service at Carpetland USA. Thank you.
1.0
2 years ago Your installers had to come out 4 times: First time because the scratched my flooring that was just put down and the carpet on the wall was uneven by my steps, seam line showing, wripples in defected carpet, clue on carpet, the first day they were here until 830 at night. This experience was a totally nightmare, I will never use it recommend this company again
5.0
2 years ago Everything was perfect! From the sales person to Victor the installer. We love our new kitchen flooring. It truly looks like old barn wood!
5.0
2 years ago Larry is great! Patient, knowledgeable, always provides the extra effort to assure everything is done right...
5.0
2 years ago The team and staff at the Burlington, Ia location was fantastic to work with. I’d recommend going through them with any flooring needs.
5.0
2 years ago Very pleasant experience with very professional personnel. Everyone was helpful in providing not only excellent service but suggestions that made everything soooo much better than what I was struggling with. Always willing to work around my crazy schedule. Highly recommend. Many thanks to all of you.
5.0
2 years ago Considering our contractor was 5 months behind schedule, the Galesburg Carpetland worked with us to make the flooring fit our schedule. A beautiful job!
5.0
2 years ago The installation crew were wonderful. The sales people polite and knowledgeable.
5.0
2 years ago We were in need of carpeting in our computer room, due to a new dog destroying it (we no longer have the dog.) Not having purchased carpeting in my life, we made our way to our Davenport Carpetland and spoke with Tom. He guided us through the vast array of carpeting and explained the differences between them (I had no idea there were so many different kinds.) He explained the pros and cons of each, and helped us pick out the perfect one for our needs. He explained the installation process. We were kept in the loop for the installer's arrival time, and couldn't be happier with our new carpeting! Great price and great service from start to finish. If we're ever in need of carpeting again, we know where to go. Thanks, Carpetland!!
5.0
2 years ago I recommend working with Brian at the Davenport location. Friendly, helpful, not pushy.
2 years ago Thank you for the five-star review, Alyson!
5.0
2 years ago Excellent service from Salesperson(Rebecca) and Installer Steve and his crew.
5.0
2 years ago Did an excellent job of laying our carpet.
5.0
2 years ago Everyone involved with me at this Carpetland location went above and beyond expectations. Thank you so very very much. You guys are awesome.
2.0
2 years ago Well I love my carpet, not liking how it turned out. I'm paying full price for something that isn't right. The measurements he took aren't what came we talked about . The rug is to small .
2.0
2 years ago Well I love my carpet, not liking how it turned out. I'm paying full price for something that isn't right. The measurements he took aren't what came we talked about . The rug is to small .
5.0
2 years ago I had a fantastic experience. The product is fantastic. The service impeccable (thank you Jason!) and the installers were professional and respectful. I would do business with you again in a heartbeat and will (and have) made referrals.
4.0
2 years ago They came and measured on Friday and installation done on following Monday. Crew was great and friendly. Job was well done! Couldn't ask for more!
2 years ago Thank you for the five-star review, Mary Kay!
5.0
2 years ago Professional and quality installation crew! Great guys and great job!
2.0
2 years ago This customer did not leave a comment.
5.0
2 years ago Great customer service! Honored a past sale I didn't realize expired. The quality is amazing so far and the installers we early and professional. Most definitely will recommend. Thank you Manager Mike and the owner!
5.0
2 years ago I couldn't be happier, with Carpetland, the staff, or my flooring! Jason bent over backwards to make sure everything was perfect For me and my home. I absolutely love the linoleum in my kitchen and the luxury vinyl planking in my living room! I can't thank everyone enough for all their help and hard work, I am super happy That we chose Carpetland and would do it again in a minute!
2 years ago Jena, thank you so much for taking the time to leave such a wonderful review! We are thrilled by your experience and appreciate your business!
5.0
2 years ago Excellent and timely customer service in store with Joan. Give her a raise!
5.0
2 years ago It was a pleasure to work with our salesperson Mike Smith. He helped us find the right product for our home and the right layout for the installation. Our installer, Roger Marten, did an outstanding job installing our floors . Very professional! Gene
5.0
2 years ago Always a pleasure doing business with Sterling Carpetland. Experienced, knowledgeable, and professional staff. Joan has gone above and beyond as a consultant in making sure that we were satisfied with our purchase. Even coming out to our home on her day off while installation was being done. Her advice and suggestions were of great importance to us. She is a great asset to this company.
5.0
3 years ago Love this store! Awesome showroom and great customer service 🙂
3 years ago Thank you for the five-star review, Janet! We appreciate it!
5.0
3 years ago I was very happy with Mike Reinhardt The floor consultant, Bill Who installed the carpet. They were very professional , friendly , Polite. Bill Did a great job installing the carpet I would recommend him to family and friends. Thank you !!
3 years ago Thank you so much for the great review, Vickie! We appreciate your business!
5.0
3 years ago Our experience with Alan P. in the Sterling store was excellent. Alan is personable, knowledgeable, professional and incredibly accommodating. We had to quickly make flooring choices for an entire house under very stressful circumstances (fire reconstruction). Alan did everything he could to help us and see the job done start to finish. We chose tile, carpet, hardwood, and area rugs. We would highly recommend him!
5.0
3 years ago We built our home in 2012 and went through Carpetland - Davenport and worked with Jason Ciluffo. Our experience was great. We recently noticed our carpet was buckling in two different locations. I contacted Jason and he had someone come out and stretch our carpet right away. It looks amazing! Jason was wonderful to work with and we would go back to Carpetland for any future flooring needs. Jason’s customer service is off the chart!!! He is absolutely wonderful to work with. Highly recommend him for your flooring needs!
1.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Very professional and curious
5.0
3 years ago Awesome job.
5.0
3 years ago Great selection. Great follow-up. Very friendly and knowledgeable installers. We had some issues as you normally do with construction, but I was promptly notified and offered solutions
5.0
3 years ago My wife and I were extremely pleased with our carpet buying experience with Carpetland USA. Our flooring consultant, Sheri Garcia was very helpful with carpet selection, installation and followup. The installation team was courteous and professional and provided high quality results throughout our entire home. Thank you Eric Langan and your team for doing a superb job.
3 years ago Thank you, Dan! We appreciate your business and the wonderful review!
5.0
3 years ago This customer did not leave a comment.
3 years ago Thank you for the five-star rating!
5.0
3 years ago Very nice staff. Showed us around and told us the Pros and Cons of each item.
3 years ago Thank you for the great review, Jon!
5.0
3 years ago This customer did not leave a comment.
3 years ago Thank you for the wonderful review!
5.0
3 years ago The salespeople were very helpful. Installation process went very smoothly. No problems at all!
1.0
3 years ago Was very impressed w/ everyone involved w/ helping & installing my new
5.0
3 years ago Wonderful service! Mike was so helpful and kind! He went above and beyond to make sure everything was right. Installers Bill and TJ were very professional and careful when moving all our furniture! We could not be happier with our new carpet and flooring!! Thank you Carpetland!
5.0
3 years ago Our experience with Carpetland in Davenport was excellent!!Jason helped us to select the right flooring option for our upstairs. We also decided to replace the carpet in our living room and family room.The materials arrived in a timely fashion. The crew that did that job was outstanding! They removed carpet from 4 bedrooms, closets and hallway and replaced with a durable floor that resembles hardwood - WE LOVE IT!During the week-long installation process, Jason called every day to check progress and to see how things were going. His attention to detail was fantastic.This is the only place I would recommend for flooring needs. Very very pleased! Thank you Carpetland for being dependable, thorough and completely customer oriented.
3 years ago Lori, thank you so much for the wonderful review!
3.0
3 years ago Purchased new carpet and LVT tile from Tom Keck. Was helpful and knowledgeable about the product. Would recommend him to anyone. The carpet installation by (Eric) was excellent! very hard working individual and made sure we were happy with the final install (5-Stars). The LVT install, lets say that Matt won't be welcome in my house again. Showed up late, then spent 35 minutes on the phone in my front yard, while his co-part carried in all the materials and tools. After actually working for 20 minutes he left to go to his moms house and the bank (NOT KIDDING). Was gone for about 2 hrs. Once he returned, ate lunch and worked for about 30 minutes and then left for the rest of the day, never returned. The gentleman that was with him pretty much did all the work and did a really good job! He did mention several times that Matt does this to him on a daily/weekly basis. Not sure why someone would work with someone like this? Other than the LVT tile install, my experience with Carpetland was very good and will buy from them again.
3 years ago Justin, Thank you for sharing your experience with us. We are so happy that you were pleased with the sales, product and installation experience! At Carpetland USA, we take customer service incredibly serious, and want to ensure every …MoreJustin, Thank you for sharing your experience with us. We are so happy that you were pleased with the sales, product and installation experience! At Carpetland USA, we take customer service incredibly serious, and want to ensure every interaction makes our customers happy. We will be looking into this internally. Again, thank you for your business and for choosing Carpetland USA!
5.0
3 years ago We are very happy with our carpet and installation! Sean and Rob were great!!
2.0
3 years ago Salesman “David” assured us that the carpet we selected was readily available for quick installation. Called to set it up and now I’m told it will be 2 weeks, because they need to order the carpet. I feel like he lied just to get our business. If I wanted to wait, I could have picked a lot cheaper option somewhere else. Very disappointed.
4.0
3 years ago The sales and customer service were great. The installation was so-so. Furniture was often not out back in same place and there was some minor damages and scratches that were caused.
5.0
3 years ago Dave did a great job helping me picking out the perfect carpet.. enjoyed shopping there, and very accommodating he was willing to work with me on the time for delivery..
1.0
3 years ago I will NEVER purchase from Carpetland again! The minute I opened the door to the 2 installers, it started! The one guy was on phone (where I could hear everything) arguing with the store about 4 pieces of furniture that had to be moved! ( even tho I bought carpet under the sale that included moving furniture! I proceeded to move my own furniture! Than I was basically called a liar by the sales associate that I purchased the carpet from and came to my home to pre measure!! Why? Because he didn’t measure for the 2steps leading from kitchen to family room, so therefore it was MY fault!! ( After he measured, I owed an extra ?$148.00 ). So, between the salesman and installers, they’ve lost a customer with 5 additional that they lost out on!!! Unbelievable and I hope it was all worth it!!!
3.0
3 years ago The guys that did the work did a wonderful job with the carpet laying. They did not clean up and somehow tore the weather stripping off the bottom of our front door. They dropped the carpet roll so hard it shook loose the ceiling tiles in my husbands den. I think they all need a class in cleaning up after there job is done.
5.0
3 years ago We were completely satisfied with our carpet and flooring install. The team of workers were very professional and handled everything in a professional manner. We will recommend their business expertise to others. Thank you for the great install.
5.0
3 years ago From the second we walked into the door at the Carpetland in Moline, we had a great experience. They helped us choose a beautiful, affordable carpet and flooring for our basement and installed it perfectly. Thank you!
5.0
3 years ago I worked with a very helpful flooring consultant, Mike Reinhart. He advised me on which wood product and color would be best for my home. The installers did a good job, too. I am very pleased.
5.0
3 years ago Chase Readshaw was wonderful to work with. He made sure that we were happy, he was very patient with me and and helped me feel confident in my decisions. I appreciate the effort and determination this man has in pleasing his customers.
5.0
3 years ago This customer did not leave a comment.
3 years ago Thank you, Angelisa!
1.0
3 years ago We will never buy from CarpetlandUSA again. My husband, Robert, and I are deeply disappointed over the treatment we received from CarpetlandUSA, Moline, when we went to them for advice on getting our carpet restretched after getting water in our basement during the flooding in the Quad Cities this past May/June. We had purchased a large amount of carpet for our family room and sewing room and wood floor for our kitchen/diningroom from CarpetlandUSA, Moline, and felt they would treat us fairly. The price quoted as an estimate was $850 ($9 per yard for 94.4 yards, the total number of yards originally installed). My husband thought it was high and was told it included furniture moving and any seaming needed; and it would be adjusted after completion, based on the actual work done. There was NO furniture to move, only the outer walls needed refastened, and one 3 foot piece was seamed. The installers (McWilliams) were done in 1 1/2 hours and did a fine job. The people at CarpetlandUSA Moline refused to adjust the price. We researched our area and found the average price for restretching is $2.70 a square yard. At that price, $255 plus $100 for seaming and $100 for handling the job, our cost should have been $455 at the most. When I spoke with McWilliams they said they were not paid that amount, and would talk to the store manager. We have heard from no one. CarpetlandUSA should be ashamed of taking advantage of flood victims. This was not an insurance claim, the money came straight from our retirement income. Our family and friends are shocked when they hear what CarpetlandUSA did to us.
1.0
3 years ago After our install, we will have to repaint all of our trim and touch up our walls due to scratches from installation. Not sure how we are supposed to repaint trim after carpet... not pleased. This was a new construction and now we have lots of work ahead of us.
2.0
3 years ago This customer did not leave a comment.
5.0
3 years ago From the time we visited the store until our carpet was installed, we had a great experience. The person (did not get his name) who came to measure was informative and professional. Joan helped us tremendously and kept us informed every step of the way. The installers were personable and professional. This was a great buying experience!
5.0
3 years ago Excellent service at the Davenport store. Jason Ciluffo really went above and beyond to ensure we picked out the right product for our basement. He checked in constantly to make sure the install went smoothly and we were satisfied with the finished product. Would definitely recommend people stop here first for their flooring needs.
5.0
3 years ago Was happy with Carpetland with the service and the carpet installation.
5.0
3 years ago Adriana and Jetta are awesome to deal with very knowledgeable and professional outstanding
5.0
3 years ago Everything went smooth, the carpet layer did a very nice job and was very polite. Carpet looks beautiful.
5.0
3 years ago Carpetland has a great selection of all types of flooring. I went in for hardwood flooring, and came in several times--initially just to get ideas, then a few times to bring home samples, then to order. Every salesperson I talked to was friendly. Sean, in particular, was knowledgeable and patient with me. I also contacted him a few times by phone and email. Go here if you want a full-service experience at a DIY price!
3 years ago Joanna, thank you so much for this incredible review! We are so happy that we were able to provide superior service to you throughout your flooring process!
1.0
3 years ago This customer did not leave a comment.
5.0
3 years ago No worries
5.0
3 years ago Great service
5.0
3 years ago Jay was great and answered all my questions!!
5.0
3 years ago Definitely 5 stars! Good sales lady and great installers!!
5.0
3 years ago This customer did not leave a comment.
3 years ago Thank you, Wayne!
5.0
3 years ago The service rep was very professional and knowledgeable about the product.
5.0
3 years ago We started remodeling our home about 9 months ago. Went to Carpetland to check out the carpet and flooring ideas. We were helped by a young lady named Erin. She was so very helpful and guided us to make great decisions in redecorating our home. We got new carpet and LVT flooring on the main level, Erin had quite the job to do getting everything we wanted to get the job right. Our fllooring was installed by professional experts who took great care to make everything look fantastic!!! We have many projects that we have been working on and we also had a brick wall installed in our kitchen. Jason did a superb job installing it and we have received so many compliments! Now we have installed new countertops in the kitchen and will be having the same brick installed on the walls above the counters. We have been so pleased with all the detail that is put into the work that has been done. I cannot say enough good about Erin as she has gone above and beyond to make sure our projects are always done correctly. We will continue to remodel the rest of our home and whenever needed we will return to Carpetland for our needs to complete the job. Thank You Carpetland and your great employees!!!
2.0
3 years ago It is not possible for me to give a favorable review. My condo was measured for carpeting and vinyl flooring in the 2 bath and kitchen. The salesman who did the "free measurement and estimate" neglected to add the kitchen install to my contract. I admit I assumed the kitchen install was included on the contract I signed. After wait a month for an install date, I find out from the installer that a kitchen install was not on his work order. After contacting Carpetland, they informed me that the salesman who measured my condo had left their employ, and not in a favorable dismissal. He took with him any measurement and detail of my install. I was informed that to complete the kitchen, it would cost me another $420. I, course had to agree to get the job done, but I still feel I overpaid in all the confusion. The only "Plus" side of the whole experience with Carpetland, was the wonderful installer(s). They worked with me to get the job done!!
5.0
3 years ago My installer ERIC did a fantastic job. He had a lot of heavy furniture to move, but he was great. The carpet looks great
3 years ago Thank you so much, Sandra!
5.0
3 years ago I recently had a water damage issue on half my basement. I called Carpetland, Davenport, and was greeted by a great gentleman by the name of David Behal. He invited my wife and I to the store and we went thru a number of flooring and some carpet to replace what was in our stairs. We decided against carpeting for the TV room and went with some wood looking planks and a nice carpet for the stairs that would match our new flooring. The crew with the guidance of David, came to our house to install the plank flooring and the carpet. They showed up around 9:30am and were done around 1:00pm. Not only was the price point for both items absolutely acceptable, but the quality of the carpet and the planking were unbelieveable. If we have friends who are in need of flooring needs, rest assured we will highly recommend your products, service, and installation reliability. Thank you David for keeping us posted on the install date, and a great crew. You are truely professional and if anyone needs your service, I will have them contact you. We are just totally blown away for everything you offered and produced almost to the "T". Thanks David, and here is hoping you and your staff have very Blessed Day.Richard and Marcia Renkes
3 years ago Thank you so much for sharing your experience, Richard! We appreciate your business and are so excited we were able to help with your flooring during this time!
5.0
3 years ago This customer did not leave a comment.
3 years ago Thank you, Jeremy!
5.0
3 years ago Great store, great people!
3 years ago Thank you for the great review, Josh!
4.0
3 years ago This customer did not leave a comment.
1.0
3 years ago The people don't want to wait on you not very helpful
5.0
3 years ago Lisa Erickson went above and beyond to help us find what we envisioned at the best price she could give us! Her knowledge and friendliness was much appreciated!
5.0
3 years ago This customer did not leave a comment.
3 years ago Thank you, Debra!
1.0
3 years ago Horrible nightmare experience had hardwood flooring installed in three rooms. Immediately after installation noticed numerous spots, chips and even cracked boards. Installer was sent back out and touched up over 50 spots with a marker. Spots and more cracked boards kept appearing, manager came to home and tried to tell us it was the “rustic” look and that we were not “hardwood” people since we didn’t want to spend our nights using a marker touching up spots and were troubled by our socks getting caught on cracked boards. Shaw floors was then contacted and sent inspectors out who determined it was a defective floor but would never tell us why. Shaw floors after 5 months, not Carpetland reimbursed us for the floor but now we are left with the expense of thousands of dollars to have this flooring removed, have to miss work, and board our pets again not to mention we had a new kitchen installed so the flooring could go under the new cabinets which will never be able to be done again. Why would supposedly professional installers ever install chipped or cracked boards, not to mention that they knocked a hole in our wall, tore off woodwork that they were not to remove at all and only half way place back plus numerous other issues. Carpetland, Shaw floors paid for your mistake on installing a defective floor, why don’t you pay the thousands to have it removed, this was supposed to be my forever floor and has caused nothing but stress for the last six months.
5.0
3 years ago Carpetland has been an ongoing sponsor for Moline Little League. Thank you for your continued support of youth athletics in the Quad Cities.
5.0
3 years ago Wonderful company and wonderful people!
5.0
3 years ago Joan and Jason were awesome!! We have always received great service at the Sterling Carpetland.
5.0
3 years ago This customer did not leave a comment.
3 years ago Thank you, Valerie!
5.0
3 years ago Everthing from sales to installation was great.
4.0
3 years ago Need more engineered wood flooring 1/2 inch samples
5.0
3 years ago the sales man was very knowledgeable and helpful
5.0
3 years ago Good service, good product, knowageable
4.0
3 years ago All the sales reps were pleasant and knowledgeable.
5.0
3 years ago We went in to find flooring for our kitchen. Sean D helped us, and was so great! He was personable, friendly, and knowledgeable. He made us feel welcome in the store and answered all our questions. He never pressured us into anything and was very patient when we were indecisive. We would definitely recommend Carpetland, and will be recommending Sean to all our friends!
3 years ago Thank you for the great review, Kristi! We are so thrilled that we were able to help you!
4.0
3 years ago Chad L. did a great job installing our carpet. He even made the room look better than it ever has. Ashley was very professional and informative as well.
5.0
3 years ago Our sales rep took the time to show us options in what we thought we wanted, but then he suggested that we look at what was becoming more popular over the laminate flooring. As he explained it to us, it was clear that he was knowledgeable in the subject matter. Surprisingly for a person like myself who shops around for the best price and selection, I was very pleased with both at Carpetland. In fact, I did the almost unheard of thing in 40 years of marriage- I purchased a flooring that same trip! Dave walked me through the various finance options again with knowledge. I appreciated his professionalism and at no point did I feel I was being pressured for a sale. KUDOS! In fact it was such a pleasant experience, we added a job to our list and went back to visit Dave again to see about making another purchase!
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Great Store, good selection of flooring products and knowledgeable staff
3 years ago Thank you, Michael!
5.0
4 years ago This customer did not leave a comment.
4 years ago Thank you, Joe!
5.0
4 years ago Good follow up on sale. Knowledgeable sales person and installer/carpenter. Thank you.
5.0
4 years ago Good follow up on sale. Knowledgeable sales person and installer/carpenter. Thank you.
5.0
4 years ago well taken care of
5.0
4 years ago We had a great experience with Carpetland. They were very responsive and sent a crew to replace our padding the next day! Thanks Corey for all of the help we appreciate it.
4 years ago Thank you so much for the great review, Andrew!
3.0
4 years ago Meh. Slow to answer back. Need correction on installation, took over a week to get back to me on what they were going to do. I would keep shopping
4 years ago Jim, we are sorry to hear about your experience. Our goal at Carpetland USA is to always provide superior floors and service. A professional from our Davenport showroom will be reaching out to you to make this right. Thank you!
4.0
4 years ago This customer did not leave a comment.
4 years ago Thank you for the great review, Ben!
5.0
4 years ago Jason did wonderful job laying floor very friendly and Kelly always helpful
5.0
4 years ago Jason did wonderful job laying floor very friendly and Kelly always helpful
5.0
4 years ago Great people in all fields .
3.0
4 years ago Installation was a mess
4.0
4 years ago I rarely write reviews but felt compelled to do so about my experience with Carpetland! I was fortunate to win the $1000 Carpetland Seeepstakes in July of this year. I was so pleased because I needed new carpets. Well even with the sweepstakes winning it would have been way past my budget to get the carpet. I settled on new flooring for my bathroom and front entrance . It of course ended up costing me money but it was finished finally yesterday(11/8/2018). I can’t say enough about the installer and the beautiful finished product. I am just do pleased with the end result! It was a long process but it turned into a good thing.!!!
4 years ago Thank you so much for sharing your experience with us, Alicia!
5.0
4 years ago VERY SATISFIED WITH THE SALES REP TO THE INSTALLATION GUYS.
5.0
4 years ago Alll. Went tremendously!
5.0
4 years ago Alll. Went tremendously!
3.0
4 years ago Salesman was insultive and rude. Manager took over and was very nice. Did not feel comfortable giving my business after such poor treatment on arrival.NOTE:: CHANGE FROM ONE (1) STAR!!The owner of this company reached out to me to see if he could do anything to help me feel better about my experience.I shared the Manager on duty was very nice and helped me feel more comfortable before I left. I just felt the public should be aware if this salesman is still there and rubs them wrong as well, don't rely on the secretary to help you out...ask for a manager or seek out a diff salesman. The owner will want to know about it to help prevent such an occurrence from happening again.I was impressed the owner reached out. Shows they will not tolerate such scenarios. I will visit their stores again but ask to work with a Manager first hand. 😏 Sorry 'bout long post, cannot add to the response here.
4 years ago Julie, we are sorry to hear about your experience. Our goal at Carpetland USA is to provide legendary customer service. We obviously fell short of that. If you'd like to discuss this matter further, please contact our Store Manager, Jason Ciluffo, at the Davenport location.
5.0
4 years ago Great service! From the sales person to the installers! I am very happy with my new carpet.
3.0
4 years ago Quality of carpet is very good. But the prices are very high. Local lumber yard up the street has carpet that compares but 50 % less.
4 years ago Thank you for your feedback, Justin.
5.0
4 years ago Absolutely wonderful! Great people who know what they are doing! Very happy and I will be back. Thank you so very much.
5.0
4 years ago Guys did a good job. I love my new floor.
5.0
4 years ago We just had the most relaxed and successful carpeting and flooring consult with Ashley. She listened to what we were looking for and nailed both the carpet choice and laminate choice first try. We were done and happy in less than 20 minutes! Highly recommend the store and especially Ashley if you are shopping for flooring.
4 years ago Thank you so much, Anita! We will share with Ashley!
5.0
4 years ago We had the most positive, stress-free experience with Josh Porter at Carpetland. He was so knowledgeable about the products we inquired about. What a nice young man!!!
4 years ago Thank you so much for sharing and for the great review, Tracy!
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago George was awesome...no pressure we told him our guidelines and he steered us in the right direction!!
4 years ago Thank you so much, Cindy!
5.0
4 years ago I had a great experience. The salesperson was honest and answered all of our questions. The installers were FANTASTIC. They gave us options and were courteous and patient with us. Everyone should ask for the installers that did our basement
5.0
4 years ago Excellent staff, very satisfied with carpet and installation. Will recommend to others to purchase from this store
5.0
4 years ago Everyone was so nice.. Vickie Elmer was outstanding helping me to get the flooring to match my kitchen floor
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago I'm having a little issue with seeing the seam on my carpet that I had put in. I think to make the problem go away is to trim, off a little more so the seam doesn't show other then that very please with the people I was dealing with. My friend has same carpet and said she see's no seam in her carpet.
5.0
4 years ago Great service, selection, and install.
5.0
4 years ago Floors are beautiful.So glad I had them installed.Thank you so much Kelly and to all the installers.
3.0
4 years ago The gentleman that laid the carpet did a great job since the footage was not figured correctly. More seams than what should have been if figured right.
3.0
4 years ago The gentleman that laid the carpet did a great job since the footage was not figured correctly. More seams than what should have been if figured right.
5.0
4 years ago They were very helpful and informative
5.0
4 years ago none
5.0
4 years ago The installers that were at mt house were GREAT !! Not only efficient and knowing their job -- WELL ! They were also so pleasant to have around patient letting the old widow talk their ear off. Got where I so looked forward to them coming each day. Thank you
5.0
4 years ago Great sales person, Ashley, and service!
4 years ago Thank you!
4.0
4 years ago This customer did not leave a comment.
4 years ago Thank you!
5.0
4 years ago Carpetland's office personnel and on-site workers in the commercial construction division are true professionals. Their team members are experts when it comes to selecting the appropriate flooring applications. We appreciate how accommodating they are when tough schedules need to be met. It is always a joy working with them!
4 years ago Thank you so much for the awesome review!
5.0
4 years ago Everyone was great to work with!
4 years ago Thank you so much, Mickey!
3.0
4 years ago Excellent service, great price.
5.0
4 years ago Sales person was excellent
5.0
4 years ago Sales person was excellent
1.0
4 years ago We always have a great experience with the Carpetland in Sterling. Joan Kreps is so helpful with making the right decision on the product we are looking for
2.0
4 years ago Excellent product and installers
5.0
4 years ago Good honest help they stand behind their work. Been buying from them for twenty years
5.0
4 years ago The work was done perfectly and within the promised time frame. All of your staff are wonderful! Jason is a gem-hold on to him! We intend to use your Sterling store for tile work around our fireplace and flooring for our stairs and upstairs bedrooms in the future.
1.0
4 years ago best experience I could have asked for, Great carpet installer. Thank you Lisa for your help with my purchase.
2.0
4 years ago Everyone from the Sales Lady Rebecca to the installers Rich & Shawn were great!
5.0
4 years ago very satisfied, the guys did a great job.....
5.0
4 years ago Tom took care of us. Great selection with a knowledgeable staff.
4 years ago Thank you so much!
5.0
4 years ago Everyone was great -- from our sales representative to our installers. They made the process of re-flooring our basement less daunting. I'm especially happy to support a family-owned business and will definitely use Carpetland USA again in the future!
5.0
4 years ago I have used Carpetland for 10+ years and with 16 houses I have been fortunate to build a relationship with Carpetland. The staff is very responsive to our requests and flexible for our scheduling needs. Thanks for your professionalism and looking forward to continued business together.
5.0
4 years ago Carpetland has installed carpet, wood and tile in my home. We always go back because of the knowledgeable staff, flooring options and obviously price. Make one stop and get it all!
5.0
4 years ago The continued use of Carpetland USA personally as well as the recommendation of same to friends & family is something my wife Susan and I have no hesitation of doing. 5 Stars for you and your employees Eric Langan!!
5.0
4 years ago The customer service is unmatched. I walked in and was immediately greeted by someone who helped my answer all my questions.
4 years ago Thank you, Casey!
5.0
4 years ago I can't stress enough how professional everyone at Carpetland is. Everyone we have dealt with has been extremely knowledgeable and well trained, which is very important We have had Carpetland handle all of our flooring projects!
4 years ago Thank you so much for the great review, Matt!
5.0
4 years ago We have used Carpetland exclusively over 20 plus years for our last two homes. We have purchased carpet, wood flooring, and tile and shower remodeling for our bathrooms. The products we bought were exceptional, and the quality of installation was beyond expectation! The service from purchase to the completed project was professional, polite, efficient and personal. After our experiences with Carpetland, we are now a one-stop shopping family. We recommend them in the highest regard to anyone with home improvement projects in their future. Jim and Ann Pfaff
4 years ago Thank you so much for the great review, Jim!
5.0
4 years ago Excellent staff that is very knowledgeable and always willing to go the extra mile!
4 years ago Thank you so much, Bill!