FLOOR DECOR, INC.
Come see us at our retail location or let us come to you with our mobile showroom.
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
FLOOR DECOR INC
955 W 9th St, Upland, CA 91786-4543
909-920-5383
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
Joan P.
6 months ago
I had new carpet installed in my home a couple of days ago; The install team (Eddie, Chris, Art) were beyond wonderful! They were extremely careful with the moving of furniture, they were neat & cleaned up as they went a long. They were meticulous in their work and HAPPY is just not good enough to explain my satisfaction with the finished work and removal of all the old stuff. They completed the job and left everything as orderly as when they started! The are definitely an A+ team. And I feel like doing "the happy dance" every time I walk into the house! :)Joan
Anonymous
5 months ago
That is wonderful to hear! Thank you so much for letting us know how happy you are, that's music to our ears!
5.0
Karyn D.
7 months ago
5.0
WILLIAM D.
7 months ago
Awesome 👌 customer serviceEasy to work with and great attention to detailVery efficient and cleanI would Highly recommend thrm
Anonymous
7 months ago
Thank you for your very kind words! We are so happy we were able to help with your project!
5.0
Michael C.
8 months ago
2.0
Dennis T.
11 months ago
2.0
La F.
11 months ago
5.0
John H.
11 months ago
Sam is great to work with. Fair priced and extremely knowledgeable. Have used them in 4 different homes.
Anonymous
11 months ago
Thank you so much for your five star review and for continuing to trust us with your projects. We look forward to working with you on the next one!
5.0
Becky B.
11 months ago
5.0
Stephanie R.
12 months ago
I can’t say enough great things about this business and the people who run it. I first encountered Donna, who was very patient, informative, and so sweet! She referred me to Sam who answered all my questions and got me exactly what I wanted. The day of installation was smooth, easy, and exciting. Pedro and his crew were very respectful, worked hard and did a beautiful job. I cannot wait to redo my whole house and this is the 1st place I will go!
Anonymous
12 months ago
We really appreciate you taking the time to share your experience with us. We are so glad that our team exceeded your expectations and we can't wait to work with you again!
2.0
Heidi S.
last year
5.0
nancy m.
last year
I couldn't be happier with the service I received from everyone at Floor Decor. From the beginning Dave was so attentive and helpful. He was able to come out within days to give us an estimate for our flooring project. His estimate was comparable to others I obtained. He was able to start the project in reasonable time (we ordered flooring that was not supplied locally). We were so happy with the results that we decided to go with him to replace the floor and backsplash in our kitchen. Carlos, the tile installer, did such an awesome job. The design of the backsplash was not easy to work with, but WOW! Carlos outdid himself, his attention to detail really made a difference. He took his time to make sure the backsplash was 100% perfect. While others would of done the backsplash in a hurry and not worry about the small details, Carlos took his time to make sure it was perfect. All throughout the project Dave made sure to keep us updated. Definitely will recommend Floor Decor to anyone looking a business that really cares about its customers.
Anonymous
last year
We are thrilled that you are so happy with the results. We take great pride in our work and our team and we love making out customers visions reality. Thank you so much for reaching out and letting us know.
5.0
Nancy P.
last year
5.0
Tom W.
last year
5.0
Judy F.
last year
5.0
Gene G.
last year
Super professional and a pleasure to work with, I highly recommend their services.
5.0
Michael M.
last year
5.0
Alex M.
last year
5.0
Judy C.
last year
5.0
Karren K.
last year
4.0
Fernando C.
2 years ago
1.0
Lisa W.
2 years ago
Never again. We hired them through Costco because we wanted Shaw carpet. The sales rep who came to our home was professional. Then we called Sunday to get more information the week of the job and someone would pick up and hang up the phone, over and over again. We were not pleased. We called the sales rep who helped us. The job started going well until one worker used our guest restroom without telling us, a bathroom that isn’t in use because the toilet isn’t secure. We got them to use the correct toilet. Then another worker stopped working, called his Primo and started cursing on the phone about some girl Melissa while smoking a cigarette on my front lawn. My husband who works from home called me while I was at work telling me to handle it as he didn’t have time to tell them to get back to work. I called Donna and was upset because he called me while I was working, and Donna laughed, thinking this was very funny. The last straw was finding my red bridesmaid dress from my best friends wedding in my bathroom sink. We had them carpet the closet but at least they could have put it back.The carpet though is absolutely divine; soft and perfect. Super stylish.We had just bought this house and it needs a lot of cosmetic work. We were hoping to continue using their business to renovate the entire house but that isn’t going to be happening.
Anonymous
2 years ago
Lisa I am so sorry you got that impression. I remember our conversation and I did not find anything about the situation funny. I was appalled at the behavior of that installer and called him immediately. He expressed to me that a …Lisa I am so sorry you got that impression. I remember our conversation and I did not find anything about the situation funny. I was appalled at the behavior of that installer and called him immediately. He expressed to me that a personal situation had gotten the better of him and he apologized for the unprofessional behavior. I then called you back and explained that and apologized on behalf of the installer and the company and we completed the installation. I apologize if I did not convey to you how serious we took the situation. We want all of our customers to have a good experience with us. I am glad to hear that you are so pleased with the carpet and wish you luck with the rest of your renovations. I would love the chance to apologize to you in person. Please feel free to call me on my cell any time at 909-228-8638.More
5.0
Imelda R.
2 years ago
Lots of items to look at and select from will definitely purchase when I have the chance.
5.0
Mauro R.
2 years ago
1.0
Abel C.
2 years ago
Terrible customer service. I bought material from them two years ago. Going to remodel again this month, but will be going somewhere else. I suggest you do the same! Save yourself the headache.
5.0
Mitchell C.
3 years ago
4.0
Jeanette M.
3 years ago
Salespeople are almost none. Lots of different samples of flooring. Must ask for info because short handed.
5.0
David C.
3 years ago
Very nice service and good price thank you
5.0
Tracey T.
3 years ago
5.0
Al S.
3 years ago
Awesome experience. Big selection and quality products!
4.0
C. B.
3 years ago
5.0
Allen P.
3 years ago
5.0
Jennifer S.
3 years ago
5.0
David V.
3 years ago
5.0
Leo P.
3 years ago
My wife and I want to thank Steve and Donna for the help in getting a great crew to come in and install our new LVP flooring through Costco. The guys did an excellent job! They were professional and hard workers. It took only three days to do the entire house . There was an issue with our MB toilet after new LVP flooring was installed. When toilet was removed, it was set to original tile height and new flooring was short by 1/2” We noticed leakage and toilet was wobbly. We contacted Donna the owner of Floor Decor and she ordered porcelain planks that closely matched LVP as the rest of the house for toilet area to accommodate toilet flange. Problem is now solved. My thanks to Hector , Juan, Luis, and Othon, Carlos and his son.. Great job by all the crew and Donna.Thanks Leo P.
Anonymous
3 years ago
Thank you so much for the great review. We work hard to exceed customer expectations and we are so happy to hear we did. We hope you enjoy your beautiful new floors!
5.0
Christine L.
3 years ago
5.0
Greg B.
3 years ago
5.0
jon v.
3 years ago
5.0
TCSkyline
3 years ago
Great tile and employees!
5.0
David G.
3 years ago
5.0
Shawn H.
3 years ago
5.0
lori r.
3 years ago
We are extremely happy with our flooring! Steve was so helpful and knowledgeable. He was patient with our numerous questions and we appreciated his honesty. He is GREAT and easy to work with! Hector and his team did an EXCELLENT job installing our beautiful flooring! I would not hesitate to recommend Floor Decor!
1.0
yo c.
3 years ago
I'm a contractor 25 years the lady yelled at me over the phone.. All I asked is if thinset they sold me was able to be applied on their decorative tile over hardybacker type 1 D1TE. In 25 years I never been yelled at for asking a simple question?? I mean a yell as if I were her husband from a broken marriage??? Im a passive person... Thought I should write my review..
Anonymous
3 years ago
I'm very sorry you had that experience. We pride ourselves on our customer service. I would like to look into this. Please call me at 909-228-8638 to discuss further. I appreciate your feedback, Donna
1.0
Cynthia G.
4 years ago
5.0
Marlene C.
4 years ago
I just had two of my bathroom floors torn out and redone in tile. Dave and his installation crew were great. They were professional, arrived on time, kept areas clean, worked hard all day, and did an absolutely beautiful job. I would highly recommend Floor Decor.
5.0
Rene R.
4 years ago
5.0
Jorge P.
4 years ago
After experiencing water damage to my floors I shopped several flooring businesses and luckily came across Floor Decor. Sam, was a pleasure to work with. Extremely knowledgeable and willing to answer even the dumbest questions. Sam, worked around our schedule and gave us a great price for a fantastic final product. I can’t recommend this place enough. Thank you Sam and crew, you guys are truly lifesavers.
5.0
Adrienne S.
4 years ago
5.0
Laura M.
4 years ago
Great service.
5.0
Lorayn S.
4 years ago
2.0
Abner B.
4 years ago
5.0
Thelma R.
4 years ago
5.0
Kathy H.
4 years ago
5.0
Deborah E.
4 years ago
5.0
Eric E.
4 years ago
5.0
Dave S.
4 years ago
5.0
Eduardo R.
4 years ago
5.0
Patricia L.
4 years ago
1.0
doug m.
4 years ago
5.0
Scott M.
4 years ago
4.0
Stacy A.
4 years ago
5.0
Bob F.
4 years ago
5.0
Laura B.
4 years ago
4.0
Wayne R.
4 years ago
5.0
Carol P.
5 years ago
We met with Sam at the showroom & he directed us to the various vinyl composite flooring & explained the various types waterproof vinyl flooring. We found the perfect sample that both my hubby & I agreed on, which was fantastic ( as we a lot of the time do not agree). Sam came out to the house this morning and measured. He explained the various conditions very thoroughly. He wrote up the quote right then & there, which he detailed all the various costs involved. No hidden cost a plus! Thank you Sam!
5.0
Eric J.
5 years ago
1.0
Irma E.
5 years ago
5.0
Earl W.
5 years ago
3.0
Alicia R.
5 years ago
The company was referred to me through my insurance and offered an excellent price on an additional bathroom to be floored. When the installers came they did not have all the necessary tools. I had to provide them with a plastic bag for the toilet removal, a mat so they did not dirty the carpet, a towel that was asked for and I provided for them and in addition used one of my personal towels without asking me and attempted to return it to me out of the toilet. Also, I had to clean up behind them. When I called to inform them about the performance of the installers, I was met with "They will be spoken with". So either hide your towels or remind them to have workers to bring one and be prepared to clean up after them, as well.
Anonymous
5 years ago
We are so sorry that happened. Thank you for bringing it to our attention. We will take steps to ensure it doesn't happen again.
5.0
Yolanda M.
5 years ago
5.0
Jodie F.
5 years ago
1.0
Abel C.
5 years ago
1.0
Abel C.
5 years ago
Found the floor I wanted at a good price. Paid just under $1500 for 37 boxed. My contractor installed the floor a week later and found that one of the boxes was damaged. (Looks like it was hit with a forklift). I came back to see if I could get the 5 damaged pieces replaced, but they refused to replace because I had to return broken pieces within "48 hours". I guess I had to inspect a ton of material piece by piece with two days of purchase. TERRIBLE CUSTOMER SERVICE BY FRONT DESK. THEY DON'T STAND BY THEIR MATERIAL. GO SOMEWHERE ELSE. THERE ARE TONS OF OTHER PLACED IN THIS AREA.Yes, FLOOR DECOR in Upland. See pic of invoice
Anonymous
5 years ago
Hi Abel, I'm sorry that you had this experience. As we have discussed, this is not our policy and I would be happy to make this right. I have provided you with my cell phone number and you can call me anytime and I will take care of this.
1.0
Abel C.
5 years ago
5.0
Noel W.
5 years ago
Love the variety, prices, and product's
Anonymous
5 years ago
Thank you! We are so glad you enjoyed shopping with us!
5.0
Oscar G.
5 years ago
Their service is awesome great service I'm very happy
Anonymous
5 years ago
Thank you Oscar. We are so glad you are happy and enjoyed our service.
5.0
P F.
5 years ago
5.0
Silva K.
5 years ago
5.0
Jan R.
6 years ago
5.0
Candida J.
6 years ago
1.0
Darleine H.
6 years ago
5.0
Carrie P.
6 years ago
Thank You Floor Decor for our beautiful wood floors and tile backsplash. David was awesome at answering all of my questions, the installers were fast and polite, it looks beautiful.
1.0
Frank M.
6 years ago
5.0
Mariann C.
6 years ago
5.0
Sandra B.
6 years ago
5.0
Sally A.
6 years ago
5.0
Thomas B.
7 years ago
5.0
Wardell W.
7 years ago
5.0
Mike L.
7 years ago
Dealt with the owner Sam himself the first time we went there and he worked hard to get us the best deal possible. Would really recommend this place. Staff were also friendly and Sam would deal directly with us even after the sale. Prices were great.
5.0
Cathy P.
7 years ago
5.0
Dave S.
7 years ago
5.0
Raymond O.
7 years ago
5.0
Jason H.
7 years ago
5.0
Jill C.
7 years ago
1.0
Michelle Q.
7 years ago
5.0
Gayle C.
7 years ago
Outstanding from start to finish. Tim is extremely knowledgeable and spent time going over the products so we could make the choice best suited to our home and lifestyle. It was a small job but that did not matter. We chose a waterproof laminate because of our pets and the flooring actually has exceeded our expectations! We will definitely use this company for our future flooring needs!
5.0
Vicky B.
7 years ago
We've used Floor Decor for the past 20 years. We always receive the best prices and best service. I highly recommend them for all your flooring needs.
5.0
Vicky B.
7 years ago
2.0
Jennifer G.
7 years ago
5.0
MONDAY7464
7 years ago
My boyfriend and I just went to Floor Decor and we had the best experience ever. He was so helpful and informative. He help us find what we have been looking for. We where looking for tile that we saw on Pinterest. I highly recommend Floor decor. -MS West Covina
1.0
Gina P.
7 years ago
3.0
Chris P.
8 years ago
5.0
Armen K.
8 years ago
5.0
Kitty H.
8 years ago
1.0
Miki M.
8 years ago
5.0
Monique C.
8 years ago
5.0
Glenn R.
8 years ago
3.0
Professor S.
8 years ago
Not as many options as Anaya, but service is more attentive, informative and pleasant.
5.0
Elaine S.
9 years ago
5.0
Doris J.
10 years ago
This place is simply the Best! They are on what we call 'Tile Row'. Just to make sure I'm making the best possible decision, I've checked a few other places in the area, but I always come back to them. They have the Best service and they truly appreciate my business. I've been going to them now for more than 12 years, kitchen travetine tile backsplace, bathroom shower tile, the tile in the kitchen, hall and entry way. We had a water leak a few years ago and the insurance ...company wanted to get the tile elsewhere, I insisted that Floor Decor replace the tile that they had originally installed. I was told that I'd have to pay the extra cost, I agreed because I've never had a problem with their product or service and I wasn't going to start worrying with a new company. I just went and saw them on Saturday. We were looking to get ride of all the carpet in the house and replace it with a high quality laminate. I checked with a place on the way home from the office because they were at the freeway exit. I don't even know why I wasted my time. Floor Decor will be installing a beautiful product on Saturday. I'm so excited!!! I'm in the Service industry, therefore I always want to make sure my business is appreciated and my needs met. I've never been dissapointed with this company. Stop driving around to all the numerous tile stores and drop in to see the Floor Decor team, you'll be glad you did!!! See More
5.0
Tyler S.
10 years ago
5.0
Tyler S.
10 years ago
5.0
Miramonee S.
10 years ago
5.0
Jeanett D.
10 years ago
5.0
Cheryl M.
11 years ago
5.0
Ybur V.
11 years ago
1.0
Christina M.
11 years ago
5.0
Becker &.
11 years ago
5.0
Linda B.
12 years ago