BAY VIEW FLOORING & DESIGN CENTER
New 12,000 sq foot showroom! One of Northern Michigan's Largest Stocking flooring stores. Experienced staff. Check us out today!
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Bay View Flooring
67 Hwy US 31 South, Traverse City, MI 49685
231-947-6900
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
tom d.
2 weeks ago
Donavon, Darian, and John installed laminate flooring in 3 rooms for us. They not only worked diligently, but when we had a question, they stopped, looked us in the eyes, smiled, and answered our questions to the best of their ability. At the start of the job, they explained what they were going to do, verifying that their records matched what we wanted. At the end of the job, they asked if they could review the 3 rooms with us and told us how we should care for the laminate including cleaning, maintenance, and the best way to move furniture on it. We felt like we were friends when they left. We highly recommend BayView and its installation crew. Thank you, Tom and Kim Dickinson
Anonymous
2 weeks ago
Thank you Tom and Kim so happy that you enjoyed your installation experience, enjoy your new floors!
4.0
Audrey P.
2 weeks ago
We are so pleased with our new Coretec flooring. Cindy was so helpful picking out our flooring. Paul and Luke were excellent installers. They were very professional, prompt and did maticulous work. Thank you both for your hard work. We would highly recommend using Bayview Flooring.
5.0
Marian W.
2 weeks ago
Donovan, John and Darien are expert installers and great individuals to deal with. Their attention to detail, craftsmanship and punctuality are above and beyond the norm. We can’t recommend Donavan, John, and Darien enough and would certainly welcome their work again anytime. Thank you!
5.0
Barb B.
3 weeks ago
After having had a very disappointing flooring experience a few years ago when we bought our older home up north, we discovered Bay View Flooring which has become our "go to" flooring place. This is our third experience working with Bay View, and we wouldn't go anywhere else. Working with Jodie Schwandt to select a perfect new flooring during our recent kitchen-living room remodel, and watching the skill and care Donavon, Darian, and John took to install the new flooring once again confirmed for us that Bay View is the absolute best. Despite the challenges--and they were many--that our floors posed for this installation, Donavon and his team worked diligently to insure the floors were meticulously prepped for the luxury vinyl flooring we chose. We couldn't be happier with the skillful installation by this Bay View team, and with our beautiful new floors.
Anonymous
3 weeks ago
😊 Thank you!
5.0
Jackie B.
last month
It has been a pleasure working with the staff at Bay View, especially Maggie, Kevin and James. All were professional, efficient and concerned with providing quality service! Would highly recommend Bay View for your flooring needs.
5.0
Chris R.
last month
Donovan, Darian and John installed flooring in my Dads kitchen today. Their work was incredible, they all interacted with Dad beautifully, he is 90.Dad asked me to let you know he describes their work as Excellent! The flooring looks amazing. Thanks gentleman!!!
Anonymous
last month
Hi Chris! Thanks for leaving a google review. This family crew is the best. So glad you enjoyed them.
5.0
Kimberly R.
last month
Donovan, John and Darian were absolutely fantastic. They did incredible work on the house. The team was very polite. They worked hard the whole time and got the job done 2 days early. Our floors look awesome. I would highly recommend them to do great work and for the great customer experience from the whole team. Thanks!
Anonymous
last month
Thank you Kimberly! Enjoy your floors:)
5.0
Val L.
last month
Donovan & Darian did a very professional & detailed installation of my flooring projects. Very satisfied & grateful. Val
Anonymous
last month
Thanks Val!
5.0
Dave S.
last month
Kevin and James went the extra mile with our uneven subfloor to leave an excellent job. They were able to eliminate an annoying transom between the living room and kitchen that really sets off the floor. Many Thanks!
Anonymous
last month
Kevin and James are the best of the best! Thank you for your business Dave.
5.0
Connie H.
last month
I stopped in and visited with Maggie McMartin about glue-down vinyl plank and wool carpeting. Within 2 days, I received a very reasonable estimate. The project was scheduled 2 weeks later. Kevin and James did the installation, and did a great job. They were very professional and courteous. I would definitely go with Bay View for any future flooring needs.
Anonymous
last month
Enjoy your new floor Connie!
5.0
Doug M.
last month
Our installers Donovan and Darian were wonderful. They worked very hard and were friendly, professional, and efficient. We would request them again.
Anonymous
last month
Thank you!
5.0
Tammi B.
last month
We are so happy with our new plush carpeting!!! Jodie was super helpful and knowledgeable in helping with our choices and Paul and Luke were amazing installers. Got the job done way more quickly than we anticipated and were always happy and professional! Highly recommend!!!
Anonymous
last month
Thanks Tammi Happy Spring!
5.0
Patricia T.
last month
I was extra pleased with the service from John and Johnny. Together they did an outstanding job. They did a nice job cleaning up. They worked well together as a team. I am so pleased with my new floors!
Anonymous
last month
Thank you Patricia Enjoy your new floors!
5.0
Alissa B.
2 months ago
John and Johnny were awesome - very professional and kind! They did excellent work and were exceptional to work with! Thank you both for your hard work. -Boone Construction
Anonymous
2 months ago
Thank you Alissa!
5.0
Roger H.
2 months ago
Jody with Bay View flooring company was so helpful helping us compile all the tile and material we needed for our bathroom project. Tom Saunders install the tile and is definitely a professional in his field, the mosaic patterned floor tile and subway shower tile turned out beautiful!!! He went way out of his way to make sure to explain how important it was for him to install the “Schluter System”. After the job was done everything was completely cleaned up. Words cannot describe how thankful we are for the help Jody provided and for the outstanding tile job Tom had done for us. Thank You, Roger and Gail
Anonymous
2 months ago
Thanks for the raving review! Enjoy that beautiful shower:)
4.0
Tom R.
2 months ago
Paul and Luke were great. Laid carpet in the great room and mbr. Pleasant, efficient and great communicators.
Anonymous
2 months ago
Thank you!
5.0
Charlie K.
3 months ago
Donavan and Darian did an excellent job. Great attention to detail, and finished the job very quickly. Very happy with the results.
Anonymous
2 months ago
Charlie, thank you! Enjoy your new flooring:)
5.0
Robert B.
3 months ago
Both Kevin and James replaced our kitchen, hallway and bathroom floor with luxury vinyl flooring. The layout of these rooms made for a very challenging project. Despite this, their quality of work was exceptional. Their demeanors were very professional. These two guys make a great installation team.
5.0
Megan M.
3 months ago
The team from start to finish provided me with the most professional, helpful and detailed experience. Cindy was my sales person she helped me choose the right product for my growing family in our new home, and worked within my budget. Kyle installed part of my job (LVP- coretec) and did an amazing job, he paid attention to the details and made sure the job was done correctly from the beginning. Bill and Adam installed the second half (carpet- Shaw Tonal comfort) did an incredible job, great attention to detail and excellent communication skills. I am 100% satisfied with the job this team did, I would recommend them to anyone looking for new flooring.
Anonymous
3 months ago
Megan, thank you for taking the time to leave this glowing review!! We hope you enjoy for floors for years to come:)
4.0
Tim H.
3 months ago
Easy to use
5.0
Chad W.
3 months ago
We love our new Coretec flooring! Kevin & James went above and beyond in order to make sure we were happy with our install. They were prompt, professional, and communicated with us throughout the process. Highly recommend Bay View for your flooring sales and install!
Anonymous
3 months ago
Hi Chad, so glad to hear you are pleased!
5.0
Ralph B.
3 months ago
We have been so incredibly pleased with Bayview… from selecting carpet/flooring with Robin, quality installation and manufacturer warranty investigation and (minor) replacement (Corey, John and Johnny), every member of this team is highly professional and focused on customer satisfaction… what matters most to us is full service, quality communication and excellent follow through… Bayview does all this and more… thank you!
Anonymous
3 months ago
Thank you Ralph! We hope you enjoy your flooring for years to come.
5.0
Michelle D.
4 months ago
Robin Whipple was awesome to work with -- she zeroed in immediately on just what I was looking for and provided me with pricing and installation dates very quickly. And the installers -- Paul and Luke - were rockstars!! They did a beautiful job and really took care to not damage any walls, trim or furniture. Everyone I worked with at Bay View Flooring was extremely professional and a joy to work with. I would highly recommend using them.
Anonymous
4 months ago
Happy New Year Michelle! Enjoy your new floors:)
5.0
Cathy F.
4 months ago
Paul and Luke were very professional and did a wonderful job!
5.0
Sarah
4 months ago
Kevin and James did an excellent job installing our flooring. They were professional, efficient and respectful of our home. Wonderful job guys! Thank you Bayview. Have a wonderful and successful 2024. Happy New Year!
Anonymous
4 months ago
Happy New Year Sarah!
5.0
Kelly K.
4 months ago
My installers were Donavon and Darian. I was SO happy to have them in my home! They were professional, happy, and super efficient! The carpet looks great and I’m going to request this duo next time I buy carpet!!
Anonymous
4 months ago
Thanks Kelly!
5.0
Michael H.
4 months ago
Our installer, Lucas Dillon, was excellent. Professional, efficient and skilled. Our flooring looks great
Anonymous
4 months ago
Michael, thanks for leaving a review. Lucas is an amazing installer!
5.0
Molly F.
4 months ago
Donavon and Darian came out to our house to patch 3 carpet spots in our closets. They called when they were on their way, a heads up is always nice!! They were a little early, that's nice too!! They explained what they were doing and why specifically in that manner and they fixed the spots. They cleaned up after themselves and took their shoes off or wore booties. They did a great job!! We have had wonderful service from baywiew flooring and would use them again. Thank you!!
Anonymous
4 months ago
Thank you Molly! We sincerely appreciate your review. Have a wonderful holiday.
5.0
Michael M.
4 months ago
Time and Travis were the delivery guys, and they were absolutely fantastic! Very friendly and super helpful!! Excellent work guys!
5.0
Olya J.
4 months ago
The installers Donavon and Darian did a very good installing and were polite and professional. Donavon has many years of experience and the job was done well.
Anonymous
3 months ago
Thank you Olya!
5.0
Laurie T.
4 months ago
Donavon and Darian did an amazing job laying my carpet. Thanks so much!!
Anonymous
4 months ago
Laurie, thank you for taking the time to review us! Donavan and Darien are so amazing!
5.0
major s.
4 months ago
Good eye ,clean up nice went the ex-mile. For Donavon and Darian wix
Anonymous
4 months ago
Thank you Major they are a great team:) Appreciate the review.
5.0
Kristina H.
5 months ago
Paul and Luke just put in my basement carpet. They worked fast and did a wonderful job!
Anonymous
4 months ago
Thank you Kristina, happy holidays!
5.0
Pam P.
5 months ago
I ordered my flooring through Jason at bay view flooring in traverse city. He was very helpful in helping me decide on what to get. The installers were absolutely wonderful. Donavon and Darian answered any questions I had. They were very respectful and cleaned up the mess. If I have more flooring put in, I will request them again.
Anonymous
5 months ago
Thanks Pam, enjoy you flooring and have a great holiday season!
5.0
Laura H.
5 months ago
A huge thank you to Donovan and Darrien of Bayview Flooring for the fantastic job they did replacing our wood flooring. It was a tough job and through it all they were polite, respectful of our space and worked hard to leave our home in a “livable” and clean state when they left at the end of the day. Would definitely work with them again.
5.0
Taylor H.
5 months ago
I cannot say enough amazing things about Jason and Luke! They were bother super polite and very easy to work with and communicate with! We had to continuously move my flooring installation back and they were great about it and always got back to me in a timely fashion. Luke did amazing work on the installation as well! 10/10 would recommend
Anonymous
5 months ago
Thank you Taylor!
5.0
Nancy G.
5 months ago
Kevin and James were off the charts fantastic! They were polite, professional, friendly and respectful of our home. Our floors are absolutely gorgeous and the attention to detail was most impressive. Kevin suggested that we not use the transition pieces that were ordered....we are so glad he did and decided not use them! We have a perfectly smooth transition between tile and hardwood into each of rooms. We highly recommend Bayview Flooring and Kevin & James! Thank you!
Anonymous
5 months ago
Kevin and James are the best of the best! Thank you for your kind words Nancy:)
5.0
p T.
6 months ago
Donavon and Darian did a great job fixing our flooring, good attention to detail, restoring our faith in Bayview.
Anonymous
6 months ago
Thank you!
5.0
John T.
6 months ago
We had a wonderful experience with Bayview Flooring with our new home build. From the start, our salespeople-Jodie for our LVP and Karen for our tile were great. We came in with a pretty firm idea for COREtec LVP, and Jodie was very patient and showed us several additional samples to help us refine our choice. We were not so certain with our tile and Karen was invaluable with her suggestions, which we followed. We had some of our own tile for accent and she designed a wonderful look integrating our tile with the new tile. Our wants and preferences were listened to and we got exemplary help and guidance. Donavon and Darian installed our LVP and they are the MVPs of flooring! The job they did is beautiful and they consulted us on details to make sure it is exactly what we want-and it is. Extremely professional and knowledgeable. They left the site clean and tidy, and well protected for the next steps in our project. It can be overwhelming deciding on flooring that you will live with for a long time. With Bayview it has been easy and rewarding. We are so happy that our builder, Scott Norris, brought us to Bayview.
Anonymous
6 months ago
Hi John, thank you for the rave review! We could not be more please that YOU are so thrilled with your flooring. Enjoy!
5.0
Maggie D.
6 months ago
Had a wonderful experience with BayView Flooring. I love my new carpet! Install went smoothly and took just a handful of hours. Huge to thank you to Paul and Luke for the beautiful install and Jean in the showroom for helping me choose the best option for my budget and lifestyle.
Anonymous
6 months ago
Thank you Maggie!!
5.0
Mike R.
6 months ago
Shane just completed the installation of beautiful tile to our kitchen back splash. He did an amazing job---with careful attention to even the smallest detail. We are thrilled to have his work in our house and now our kitchen really shines! The tile was difficult to install and Shane worked the job to perfection. He was professional and caring and paid close attention to all of our requests. In addition to having great skill, he was a complete professional. He was prompt, clean, reliable and friendly. He took great care of our home while he worked in it. He was friendly and we are glad we had a chance to meet him. We recommend him and his work to anyone needing a superb tile installer.
Anonymous
6 months ago
Way to go Shane! Mike and Ruth thank you for the raving review:)
5.0
Lynn M.
6 months ago
The whole Bayview team is great. We have used them for 2 projects this year. Starting with Cindy Mitchell helping us with deciding which our flooring and carpet purchases. Shane was our floor installer and did an excellent job. Donavon and Darian helped prepare the subfloor which makes our flooring smooth. Ben and Matthew installed the and did an excellent job too. We are very pleased with the Bayview team and would recommend them completely.
Anonymous
6 months ago
Wow thank you!!
5.0
Patricia H.
6 months ago
Our new flooring was installed by Kyle and Shane, they did a wonderful job. They were polite, thorough, cleaned up very well and were very professional. Toby sold us the flooring, he was very professional and helpful. Great team!
Anonymous
6 months ago
Thank you Patricia! Enjoy your floors!!
5.0
Michael S.
6 months ago
Donavan installed our flooring at our Bear Lake house. Both my wife and I were very very satisfied by his work. Fantastic job…..
Anonymous
6 months ago
Thank you Michael
5.0
Gerald M.
6 months ago
Shane, Donavan and Darian did an excellent job preparing the subfloor and installing the new floor. They were professional, courteous and friendly. We love the floor.
5.0
bob u.
6 months ago
Donavon and Darian did a wonderful job of installing our LVT throughout the house! They are very detailed in their work and explained every step of the way clearly. I highly recommend them!
Anonymous
6 months ago
Thank you for the great review Bob!
5.0
Rob F.
7 months ago
Working with them to select new floor tile for our master bathroom. Good experience so far. Kyle completed the installation as scheduled over three days. Very professional and complete. The porcelain tiles and grout match perfectly. The transition from the Marnolium flooring of the master bedroom to the porcelain tiles of the master bathroom is flawless. Very happy with the product and installation service. Kyle has eight years of experience and his focus on quality work and customer expectations stood out.
Anonymous
3 months ago
Thank you Rob we are fortunate to have Kyle!
5.0
Mary M.
7 months ago
Donavon and Darian installed cortec flooring throughout the 1st level and lower level bath last week. It was a difficult installation since we have many, many, angles in the condo but installation went very smoothly. They are wonderful guys to work with - so polite and accommodating with very upbeat personalities. They worked tirelessly together very attentive to every detail. They also installed carpet in the downstairs bedrooms and on the steps. Everything looks beautiful! We are very happy with the flooring and carpet. Donavon and Darian were a joy to work with and did a very professional job. They payed attention to all the details and kept the work area very clean. I just wish that all the work I have to have done goes as well as this job. Thank you for a job well done Donavon and Darian! Mary Ann and Larry Toby was our salesperson and the nicest and most accomodating individual that I have dealt with in a long time. After the flood we had at our condo he took time to help us pick out and price flooring to replace the damaged carpet even knowing that we might not be replacing or ordering through him. He was very helpful and knowledgeable and always got back to us in a very timely manner which we appreciated so much. Thank you Toby, we will come back to you again if the occasion arrises! Mary Ann and Larry
Anonymous
7 months ago
Thank you! ❤️
5.0
Sherry M.
7 months ago
Absolutely great from picking out our carpeting to the install. Jodie was so good about helping us find the right type of carpeting for our stairs that would wear well and look right. When it came to the install they had to arrange that based on our contractor’s schedule and Joe in scheduling was understanding when we had to alter our original date. Tom and Ben were AMAZING when it came to doing the install. It was not straightforward and yet they worked it out with the contractor to make a little change on the steps and then they could get to work. It was not an easy install, but they did it with a cheery attitude and it looks so professional!!!! Kudos to the whole team!
Anonymous
7 months ago
Thank you Sherry! We strive to have the best service, so glad you are pleased. Enjoy!
5.0
JAMES S.
7 months ago
Donavon and Darian are an A-+ team. They arrived early in the scheduled hour ready to go to work. Furniture was carefully removed from the work area and placed so there was no obstructions. Old carpeting was removed quickly and cleanup was well done. Donavon recommended an alternative method to work around the bifold door posts which resulted in a very neat appearance. The floor is beautiful, the trim fits well and clean, Furniture was replaced carefully in it's proper place. Donavon discussed floor care and answered our questions. Both were courteous and congenial. Everything was clean and tidy when they left. A job done well!
Anonymous
7 months ago
😄 Thank you James!
5.0
Jennifer M.
7 months ago
Love my new carpet. Donavon did a great job with carpeting my old staircase. He was very friendly and took pride in his work. He took his time to do the job right. Very happy customer!
Anonymous
7 months ago
Hi Jennifer, thank you for taking the time to review us. Donovan and Darien are amazing!
5.0
Marty D.
7 months ago
We wanted to extend and match wood flooring we had installed 16 months prior. We knew it was an iffy request but the sales team, manufacturer’s QC and of course Kevin and James’ installation made our master bedroom indistinguishable from the rest of the main level! Very cool. Two thumbs up!
Anonymous
7 months ago
👏😀
5.0
Lyle C.
7 months ago
Have worked with Gary Bebeau for all our flooring needs for many years and couldn't be more please with his and the installation teams services. Highly recommend!!
Anonymous
7 months ago
Thank you Lyle!
5.0
Rachel W.
7 months ago
I just keep coming back to Bayview! They have an amazing selection, Gary is so helpful every time I come in, and they get everything done in a timely manner. I’ve been really happy with the floors in my rental and primary residence.
Anonymous
7 months ago
Thank you Rachel!
5.0
Jason R.
7 months ago
Bought new floors for our bedrooms from Bayview Flooring of Traverse City. Gary Bebeau was our rep at the store, Kyle and Shane came and installed everything. It looks absolutely fabulous, and so much easier to keep clean than the carpet we had before. Great job Gary and everyone at BayView, thank you! Rudy Ruterbusch
Anonymous
7 months ago
Thank you Jason!
5.0
Paul M.
8 months ago
From the moment we walked into Bay View Flooring, until the install was completed, it’s been an awesome experience. Gary, our salesman, was patient and extremely helpful. When the install came, there cannot possibly be anyone better than Donavon and Darian. What a great father and son team. The COREtec flooring and the carpet are absolutely beautiful and we owe it all to the professional work completed by Donavon and Darian. Every seam, every corner and every door jam is perfect. We couldn’t be happier, what a great experience.
Anonymous
8 months ago
Paul thank you for your kind words:) Happy is what our main goal is!
5.0
Timothy K.
8 months ago
Cindy took the time to make sure I got what I was looking for even though it was just a small purchase. Even got some extra help from Jason, some warehouse staff, and the very nice front desk associate (I forgot to get her name). I would definitely return when looking for flooring. Thank you to all the great employees.
Anonymous
8 months ago
Thanks Timothy!
5.0
Jamie G.
8 months ago
Cindy our sales representative, as well and Paul and Luke, our installers did a great job, gave good advice, and were helpful and respectful. It may take a while to wait for installation but their team is top notch!
Anonymous
8 months ago
Thank you!!
5.0
Ruth W.
8 months ago
Bayview installed our new carpet two weeks ago. Cindy’s knowledge in carpet selection was very helpful. The installers Ben and Tom were professional, fun perfectionists who got every detail just right. We will use Bayview for all future floor covering projects. So refreshing to work with folks who are competent, on time, friendly and fun.
Anonymous
8 months ago
Hi Ruth Thanks for the great review. Ben and Tom are the best of the best installers:) Cindy a five star sales professional. Enjoy your carpet!
5.0
Jodi B.
8 months ago
Bay View Flooring was easy to work with. We found the carpeting we wanted. Installation scheduling was easy and Lucas, the installer, did a fantastic job.
Anonymous
8 months ago
Thanks Jodi! We appreciate your business:)
5.0
Linda C.
8 months ago
We had an excellent experience with Bay View Flooring! This was our second time using Bay View as we bought a new home. Jodie was extremely helpful in picking out carpeting and Coretec vinyl planking. Donovan and Darian were friendly, professional, and very skilled at installing our Coretec floor. Donovan even took the time to educate us on caring for the new floor. We highly recommend Bay View Flooring.
Anonymous
8 months ago
Thank you Linda! Enjoy your Coretec flooring:)
5.0
Linda S.
9 months ago
Wonderful experience! So clean and neat. Paul and Lucas were extremely professional. Would definitely use this company again.
Anonymous
9 months ago
Paul and Luke are the best! Thanks Linda for the kind words
5.0
richard G.
9 months ago
James was out on Monday and removed all the carpet and padding by himself! He did an outstanding job. He did an enormous amount of work in a short time and was courteous and professional. Yesterday Darian and Donavon were here to install my carpet. They too were outstanding. They phoned in the morning to let me know exactly when to expect them, and worked all day until the job was done. We found them to be very professional and customer service oriented. They all did a great job! Maryjo Shaw
Anonymous
9 months ago
😊 thank you!
5.0
Jo M.
9 months ago
Our experience with Bay View couldn’t have been better. Cindy, our sales person was knowledgeable and very helpful throughout the process. Matthew, who removed flooring and Kevin and James the installers were very professional and we enjoyed working with them. The finished product is exactly what we hoped for.
Anonymous
9 months ago
Hi Jo! So glad you are pleased with your flooring, thanks for taking time to review us!
5.0
Paul P.
9 months ago
We had an excellent experience working with Maggie to pick out the best flooring for our house, and our installers, Kevin & James, did an outstanding job bringing it all together. Thanks so much!
Anonymous
9 months ago
Enjoy your flooring, Paul!
5.0
Michelle M.
9 months ago
Donavan and Darian did an excellent job installing our new carpet. Professional service. We love our new carpet and we definitely recommend them!
Anonymous
9 months ago
Thank you Michelle! Enjoy your new carpet:)
5.0
carol r.
9 months ago
We are extremely happy with our new flooring! Kevin and James did an awesome job and they put up with the not so friendly cat when she was checking on them! Thanks again for an awesome job!
Anonymous
9 months ago
Thank you Carol!!
5.0
Renee O.
9 months ago
From Jodie, sales to John and Johnny for installation, the Bay View Flooring team did an outstanding job installing 1000 sq ft of Shaw vinyl plank over four different surfaces. The details, cleanup, friendliness - all around desire to do a good job. The best!
Anonymous
8 months ago
Renee thank you! John and Johnny are the best:)
5.0
peggy c.
9 months ago
Donovan and Darien what a great father son team any flooring needs you have I highly recommend these two fine gentlemen
Anonymous
8 months ago
Much appreciated!
5.0
Jennifer W.
9 months ago
Thank you to Joe for helping me with my floor! I appreciated his hard work! Hooray for Joe!!
Anonymous
8 months ago
Thank you Jennifer!
5.0
Wendy W.
9 months ago
5.0
Jill H.
9 months ago
Such an easy and pleasant experience from the first time we walked in and were greeted at the door, all the way through install. Gary was extremely friendly and patient through our selection and decision-making process, and even though our project was pretty "small potatoes", we never felt like it was less important than a big job. Install was a breeze. Donavon and Darian were timely, friendly and very professional. I appreciate that they provided us with helpful tips for how to protect and keep our new flooring looking great. We are extremely satisfied, and will definitely be calling on Bayview for "phase 2"!
Anonymous
8 months ago
Jill we sincerely appreciate your business and this kind review. Enjoy your floors!
5.0
C D.
9 months ago
From start to finish, the TWO flooring jobs were handled promptly and professionally. My callbacks with additional questions were always returned promptly by Jodie and all the requested information was provided. Jodie even managed to fulfill my request to move up the date of installation if at all possible on the second job (relatives were planning a visit and it would be great to have the job done BEFORE they arrived) and as soon as she heard about a postponement of another job, she moved up the date for mine. I have already recommended Bay View Flooring to at least three people I know who are planning an upgrade of flooring. They are simply the best!
Anonymous
8 months ago
Thank you! Enjoy your floors!
5.0
Heather A.
9 months ago
Cindy is such a pleasure to work with. She helped make sure we got everything we were expecting. Donavon installed some of our flooring and was amazing when he did it. I will definitely be requesting Donavon to do our carpet when we are ready.
Anonymous
9 months ago
Thank you!
5.0
Elizabeth W.
9 months ago
Today we extended our year old vinyl planking into our bedroom. Donavon & Darian did a fabulous job blending it and removing a transition strip so it looks like it was all done at the same time. The pair paid extra attention to the smallest detail creating perfect floor! Talented couple guys.
Anonymous
9 months ago
Thanks! Donovan and Darian are the best of the best, so glad you are pleased.
5.0
kenandtania b.
10 months ago
Donavon and Darian did outstanding work improving our home with the new flooring. They were communicative on their plans and progress, had high quality and kept the work area clean. We would request them on our next flooring improvements. We also enjoyed working with Jason as he provided great assistance as we selected our flooring.
Anonymous
9 months ago
thank you!!
5.0
tania b.
10 months ago
Donavon and Darian did a fabulous job. They were meticulous with the details, made sure that we were happy with the result, were punctual, tidy, and did every thing to make sure we were 100% happy with the results. They wouldn’t even let me vacuum to help out as they wanted to completely clean everything, as part of their service. I cannot recommend them highly enough and look forward to having them back to do more carpet replacement in our OMP home.
Anonymous
9 months ago
Thank you Tania!
5.0
Fredrick D.
10 months ago
The overall experience was outstanding. Gary Bebeau was able to help kickstart our kitchen project right from the start with terrific suggestions and information about the project in its entirety. Larry Daniel took the time during our in-home measurement to ensure he understood our vision and accommodated appropriately to provide an accurate and updated plan for the install team. The team that came in to install our tile floor went above and beyond on all accounts. Corey R. and Kevin were dedicated to making our floors perfect and they have an attention to detail that elevates them as true professionals. Finally, the backsplash crew of Paul, Kyle, and Shane put our kitchen project over the edge and we couldn't be happier with the results. As stressful as a kitchen renovation can be, this was easily the least stressful portion of the project. Bayview Floor exceeded all expectations on all aspects of the project and we cannot thank you enough for a job well done.
Anonymous
9 months ago
Wow what a review!! thank you Fredrick:) We are very proud of our team here at Bay View
5.0
Nancy S.
10 months ago
I would highly recommend Bay View Flooring. After doing hours of research on our own and leaning toward purchasing the flooring at a big box store, thankfully we stopped in at Bay View and chatted with Jodie. She was very knowledgeable, helpful, and patient. When we encountered an issue with the delivery of the flooring product, Jodie and her team jumped right on it and was resolved very quickly. We're very happy with the outcome of our flooring project. Bay View has an amazing selection of flooring and the staff is second to none. A real home town feel.
Anonymous
9 months ago
Thank you Nancy, we pride ourselves in being the very best! Enjoy your floors
5.0
Carole E.
10 months ago
Just had beautiful Shaw carpeting installed by Paul S and Lucas D. The carpeting is gorgeous and the installation job by Paul and Lucas was top notch. They were on time, courteous, removed furniture and put it all back correctly. We purchased through Costco so I’m looking forward to my Shop Card to use there.
Anonymous
10 months ago
Thank you Carol! Enjoy your new carpeting. It was a pleasure doing business with you.
5.0
Bernie J.
10 months ago
Donavon and Darian did a fine job of stretching out our carpet today
Anonymous
10 months ago
Thanks Bernie!
5.0
Terry T.
10 months ago
My husband and I were lucky to have Donavon install our new floors. He did a beautiful job and I loved that he asked us how we wanted something done because he wanted us to be happy with the results. He has 32 years of experience and it shows in his work ethic and installation. Thanks so much for the wonderful job. Mike and Terry Tiberg
Anonymous
10 months ago
😀 Donavan and Darien are the best of the best! Thank you.
5.0
James D.
11 months ago
Staff make sure they take good care of their customers.
Anonymous
11 months ago
Thanks James! We truly try to give the best service possible:)
5.0
Samer B.
11 months ago
Paul Lucas was courteous clean and professional Finished the job when expected, and left the area very clean and in shape for the next crew - they even vacuumed the carpet when they were done. Very happy with their service
Anonymous
11 months ago
Thank you Samer! Paul and Luke are two of of our best!!
5.0
Adam M.
11 months ago
Donavon and Darian installed carpets in 3 of our bedrooms and I could not recommend them more! Very professional, timely, and friendly. We worked with Maggie at the store to find the carpeting we wanted, and she made the process very easy and worked with us every step of the way. I will only use Bayview from now on and will request Donavon and Darian every time!
Anonymous
11 months ago
Thanks Adam! Enjoy your carpet!
4.0
Derek W.
11 months ago
David did a fine job. Very courteous
4.0
Terry M.
11 months ago
Thanks to Maggie for her patients, and willingness to assist us in an informed decision for our flooring. We're very pleased with the outcome of this project. The installers, Donavon and Darian were truly a treat to work with. They sincerely enjoy their profession and it shows in their workmanship. They were very dedicated to our project, and produced a finished product that we will enjoy for many years to come. We will definitely use Bay View Flooring for our future flooring projects. Thank you all who were involved, for a very good experience. Terry & June Martin
Anonymous
11 months ago
Thank you Terry and June! Leaving a review like this one is so important to us. We value you as a customer:)
1.0
Jake
12 months ago
Not professional. Have gone through multiple different companies and this one was by far the worst. Will never refer this company to anyone.
Anonymous
12 months ago
Hi Jake Can I get your last name so I can research your order? We pride ourselves in service, I believe this shows with our hundreds of five star reviews. We would love to discuss your complaint in detail please reach out to us Info@bayviewflooring.com Thank you!
5.0
Monica L.
last year
Bay View Flooring is the place to go for all flooring needs! I have worked with Jason twice on two projects and he has been nothing but professional and very helpful. He is extremely knowledgeable and provides excellent advice. I also can't say enough about Donavon and Darien who recently installed carpet for us - it was a very challenging install to do due to low hanging cabinets/drawers and they figured out how to expertly complete it - it looks fabulous!
Anonymous
12 months ago
Thank you Monica!
5.0
Dayna C.
last year
A professional experience from start to finish! Maggie was great to work with - she communicated effectively throughout the entire process, responded quickly to questions (even when she was home sick which was certainly not expected!), and shared extensive knowledge of various products and options for our specific flooring needs while still keeping the choices simple and streamlined so I never felt overwhelmed. Sincere thanks as well to both Joe & Jake for the extra phone calls and advice as we navigated the installation from afar. And of course a huge thank you to Paul & Luke for your beautiful work installing the new floors. They look amazing! We are so appreciative to all of you at Bayview! We'll be back for sure :)
Anonymous
last year
Thank you for this glowing review Dayna!
5.0
Maurine S.
last year
Bay View Flooring sold us and installed five rooms of LVP, and we could not be more pleased with the products and the professionalism of all employees we encountered. Jodie was patient, knowledgeable, and helpful, and Brent was exceptionally painstaking and thorough in his precise measurements. Donavon and Darien were highly skilled, experienced, and personable, and they cheerfully made every effort to see that we were pleased with the installation. They eliminated squeaks in the floor, moved furniture, cleaned up, and offered tips about caring for our new floors. We strongly recommend Bay View Flooring.
Anonymous
last year
What a wonderful review thank you Maurine!! Enjoy your floors:))
5.0
Tyler F.
last year
5.0
Debbie D.
last year
Donavon and Darian, did an awesome job on our flooring! We are very please with their work.
Anonymous
last year
Thank you Debbie!
5.0
Kristin Z.
last year
Paul and Luke installed our master bedroom carpet this week. They were wonderful, courteous and kind. The carpet looks great both in the bedroom as well as the stairs that they also worked on. THANK YOU Paul and Luke. Kristin and Craig
Anonymous
last year
Kristin we hope you enjoy your new carpet! Paul and Luke are amazing:)
5.0
Hillerie R.
last year
My father was an installer for years and taught my mother and myself certain things to look for. First and foremost is communication. From the start Maggie took down all our information. What we wanted and even the competitors pricing. When Jason reached out to my mother it was nothing but honesty and integrity along with there being a true understanding of what my mother wanted. Going with Bay View flooring instead of a box store gave my mother the security she needed. Even in snow the installers were on time and Paul and Lucas did an absolute amazing job. My father would have been proud of the work they did. Hands down from start to finish efficient, professional, and great service. Thank you Bay View Maggie, Jason, Paul and Lucas. Wish more businesses operated and had employees that have pride in what they do.
Anonymous
last year
Wow thank you for the great review Hillerie and thank you for posting a photo:) I will pass along your kind words to the team.
5.0
Bill H.
last year
OH MY GOODNESS!!! If I could leave 10 stars for Cindy, Kevin and James I would!!! First Cindy's help with coming to my home and helping me decide what flooring to pick out, her ideas and working with her was just the Best, and I have to say a lot of Fun. Including keeping in touch with me throughout my flooring process. Kevin and James, I am MORE than Thrilled, and over the Top Happy with your Outstanding Workmanship!!! I have to say that you two are Craftsmen who take pride in your work, and it shows as you did an Outstanding Job!!! I could not be Happier!!! Their care of my home, surroundings (walls etc), keeping everything clean....WOW!!! Just the Best Team!!! I highly recommend ALL of them, you will not be disappointed. I had 6 rooms, stairs and a closet done in my home, hardwood floors, new carpet and luxury vinyl plank flooring. Kevin and James completed the job in 8 days!!! For me Local companies with years of experience sure makes a difference, and it shows!!! Thank you Cindy, Kevin and James for making this HUGE project not only beautiful, but an enjoyable experience and easy on me and my pup!!! Monica and Kasia.
Anonymous
last year
Monica, we hope you enjoy your flooring for years to come! Thanks for taking the time to review us this means so much!
5.0
Ashley L.
last year
Dakota and Austin, were a great team who showed professionalism and efficiency in their craft. They did a great job installing new carpeting in two bedrooms and living room, while offering guidance on a few quirks of my home. Thank you for a job well done.
Anonymous
last year
Thank you Ashley, they are a valued team!
5.0
Emily D.
last year
We love our carpet! Cindy made our experience exceptional, as well as the rest of the friendly staff. Prices are competitive, and the install wasn’t too far out. The installers were professional and did quality work. I highly recommend.
Anonymous
last year
Thanks Emily!!
5.0
Pamela G.
last year
What a pleasure it was working with Cindy. She is knowledgeable, helpful, enthusiastic, and patient. We will definitely return for future projects and will highly recommend to friends, neighbors, and family.
Anonymous
last year
Cindy is the best!! Thanks Pamela:)
5.0
John P.
last year
Great product and service. Starting with Cindy Mitchell's great knowledge of products and coming to the house to measure. Finishing with respectful, talented, efficient (and friendly) installers Lucas and Paul. I'm glad we chose Bay View Flooring.
Anonymous
last year
Enjoy your new floors John!
5.0
Asher C.
last year
We just had hardwood floors installed to replace original carpeting. When I first started checking our flooring companies, Jodie was the only one to answer the online question I submitted on their site. So right out of the gate I knew the BVF was very customer focused and attentive to details. Jodie was great at helping us pick the right style and explaining the differences in flooring choices. The installation went great - John and Johnny did a fantastic job and were very nice and professional. The final price for everything wasn't cheap, but we are extremely happy with the choices we made.
Anonymous
last year
Thank you Asher, we take pride in our service and appreciate this review:)
5.0
Roy H.
last year
We, at Old School Builders, have had the pleasure to have Tom do many of our tile installations for our clients. Not only does he do great work with a great attitude, he also is very careful and mindful to not damage other trades work while completing his.
Anonymous
last year
Thank you Roy!
5.0
Shellee W.
last year
I had Vinyl plank flooring installed by Bayview flooring, and I love it! Maggie and her team did such an awesome job. Maggie was able to show me exactly what I wanted and what I budgeted for. She was so patient with all my questions. Brent the “Measure guy” came out TWICE just so we could tweak the floor prep to fit my budget. John Yahr and Johnie the installers were professional and so efficient. They went “over and above” so I could have my flooring in by Christmas…I will for sure use Bayview Flooring for my next project.
Anonymous
last year
Thank you Shellee, we are so proud of our amazing team here at Bay View. Enjoy your fresh new floors!
5.0
Brittany K.
last year
Very happy with the service and work done by bay view flooring. Paul and Lucas worked hard and made sure we were happy with the work. They always cleaned up after themselves each day and very polite to my dog and kids (seeing how they can get in the way at times :) work was done efficiently and went above and beyond putting the closet doors back on which we greatly appreciated! Shop at Bayview Flooring! You won’t be disappointed
Anonymous
last year
Thank you Brittany! The Paul and Luke team are the best! Enjoy your updated floors!
5.0
jim s.
last year
Great team effort for a snow bird client. Robin and Tom provided seamless service and top notch expertise from first client meeting to final installation.
Anonymous
last year
Thank you Jim so glad you were pleased:) Hope to see you in the store again soon!
5.0
Joe B.
last year
Devin and Darian installed carpet in 5 rooms and were the bookmark of professionalism. They were there when they promised and cleaned up both days after installing a premium product.
Anonymous
last year
Thank you Joe!
5.0
Scott J.
last year
Our new floor was just installed by Paul and Lucas. They did a great job! They were fast, friendly, professional and left the place clean! Thanks guys!
Anonymous
last year
Paul and Luke, the best! thanks Scott
5.0
Karen J.
last year
We are very very happy with the excellent job Paul and Lucas did with the installation of our new Cortec flooring. They were friendly, worked quickly and neatly. We highly recommend Bay View Flooring and their wonderful staff!
Anonymous
last year
Thank you Karen, I will pass this praise on to them. They are very valued employees:)
5.0
Andrew
last year
Tom Saunders at Bayview provided excellent and professional installation with tile and totally transformed several spaces within the house. Jean Risk also provided excellent advice on appropriate material choices to same effect. Glad I went with this company.
Anonymous
last year
Thank you Andrew!
5.0
Pamela G.
last year
Robin comfortably communicated my vision. She detailed every step of the project seamlessly. Kevin and James installed the floors in my older condo. They were able to problem solve and the floors are beautiful. Thanks guys. I look forward to working with you in the future.
Anonymous
last year
Thank you Pamela!! This crew you got is the best of the best! Enjoy your floors:)
5.0
Patlori L.
last year
When life gives you lemons . . . make lemonade! A storm caused water damage to our home and forced us to seek new replacement flooring. We searched for a product that was beautiful as well as durable . . . and after shopping the Traverse City area, we stumbled into Bay View Flooring and Design Center. Maggie helped us to select two products that met our needs perfectly! John and Johnny were professional and talented craftsmen. They kept us in-the-loop as to timing and worked diligently. Four days of removal, disposal, and replacement went like clock-work. The results are jaw-dropping . . . so beautiful! I highly recommend Bay View Flooring from start to finish.
Anonymous
last year
Thank you!!
4.0
Terri D.
last year
we recently had our tile floor removed from kitchen, hallway, guest bath & laundry room and replaced w/Karndean luxury vinyl tile. Kevin & James did an outstanding job of placing the random tile pieces so it mimics the look of real tile. We are very pleased with the look
Anonymous
last year
Thank you Terri!
5.0
Craig W.
last year
Picture May not be great, but Tom’s work is. Look at how artfully he wraps the corner tiles. Terrific job! Cannot recommend him any more highly. Also, Jody (sales/design) was extremely helpful and helped us through the supply chain goat rodeo that 2022 was for all of us. Well done Jody. Again high marks for this wonderful professional.
Anonymous
last year
Bravo Tom and Jodie!! Craig thank you for this great review and thank you for your business:)
5.0
Kim S.
last year
Thank you Bay View flooring. I'm so impressed with Brent, he is very knowledgeable and knows the product. Thank you Brent. Now for Paul and Luke super nice and polite guys. They are very knowledgeable of their job, neat and tidy. Again thank you Paul and Luke. I definitely will be back for future flooring purchases. ❤️
5.0
Nick B.
last year
Had an awesome experience working with Cindy. She really knows her stuff when it comes to product knowledge. She was very organized and amazing with communication!
Anonymous
last year
That’s our incredible Cindy! Thanks Nick:)
5.0
John K.
last year
From our first contact with Maggie, to choosing a carpet (in our case a remnant for a single room), to setting up an installation date (and having to change it with Joe),, and the installers, everyone was pleasant and helpful. Our job was a great experience. "Thank you" to the BayView "gang".
Anonymous
last year
Thanks John! Have a great weekend:)
5.0
Paul E.
last year
We were in the market for vinyl floor planking. We stopped into Bay View and met with Cindy Mitchell. She helped us pick out a brand and wood style. Cindy was very helpful and pleasant. The estimator was over in less then a week and got us measured. A week later we got a call that our flooring was in and we scheduled an install. We were told it was a two day job. Luckily we got Kevin and James. They were extremely quick, neat and very social. Our experience with Bay View was top notch. Their selection and employees are outstanding.
Anonymous
last year
Appreciate the glowing review Paul!!
5.0
Breeana P.
last year
I worked with Paul, Luke, and Cindy at Bayview Flooring, they are all phenomenal! The whole process of ordering my floors to the installation was completely flawless. This team knows what they are doing and the prices are excellent! The install was super quick and the guys were very fast and friendly. The floors look beautiful. I will be ordering again for our other levels as well. So happy to work with Bay View!
Anonymous
last year
Hi Breeana, thanks for taking the time to review us. We are so proud of our team! Enjoy your floors and thank you for your business:)
5.0
michael c.
last year
Bayview floors crew and staff were outstanding to work with from the beginning of our project to the end. 1st class professionals. Jodi was great on communicating with us and setting expectations and Kevin and James were seasoned pros that did master level craftmanship on our floor. I look forward to working with all the folks at Bayview Floors on our next project.
Anonymous
last year
Michael, thanks for the glowing review!
5.0
Teddy P.
last year
Our whole experience was wonderful. Our sales person, Jason, was very helpful by steering us in the right direction. Communication was timely and helpful. The installation process was on point as well. I received a text message to inform me of time of arrival. I was very pleased with the professionalism and knowledge the team of installers had. They kept me informed about the process and time involved. I will most definitely request the same team next time. BEN, TOM and MATT transformed our classroom into a beautiful space. I am extreamly pleased with the whole process. Beth
Anonymous
last year
Thank you Beth! So glad the children will have a beautiful space to play in! Send some photos to us:)
5.0
Diane K.
last year
Cindy was great. She helped me every step of the way. I highly recommend going to see her for any of your flooring needs
Anonymous
last year
Cindy is amazing! Thanks Diane
5.0
john g.
last year
We worked with Cindy Mitchell to find a floor material that matched 20 year old wood flooring as part of a project to replace ancient carpet. Cindy did a great job helping us select the right floor and coordinating the installation around a tight timeline. The installation was fast and efficient. Paul and Luke preformed the installation and the job was perfect. They finished early and the floor looks great.
Anonymous
last year
Thank you John! Enjoy your new floors!!
5.0
Dan A.
last year
Install looks great. Solid communication from the install crew to let us know when they would be coming and going. Excellent all around.
Anonymous
last year
Thanks Dan! So glad you are pleased.
5.0
Carol B.
last year
Kevin and James installed our lower-level carpet today. They met all those mental boxes - prompt, polite, worked quickly - and oh yeah, they moved the furniture for us!! The job was great...all those seams are invisible. Yay!
Anonymous
last year
Thanks Carol! Robin is the best:)
5.0
Kim K.
last year
We worked with Maggie on our new construction home. She helped with tile for our bathrooms and kitchen. She is an excellent salesperson and has great ideas to meet your desired design. The product was great! Every employee I had contact with at the store was very personable and helpful. Thank you so much for helping us with our forever home!
Anonymous
last year
Thank you Kim!! Greatly appreciated:)
5.0
James D.
last year
2 bedrooms carpet and a kitchen with mi basement trap door and looks and functions well. Trap door kit helped a lot. Much easier to get in. Floor looks good. I had Jason pick the floor and colors. Better than I could have done. The installers Donovan and Darrin Wix did a fine job. Pleasure to have them in my home. Very positive energy. They had some other good ideas as well. It's nice to be able to leave a good review, Thanks for getting it done.
Anonymous
last year
James, thank you for taking time to review us!! Greatly appreciated. Have a wonderful holiday.
5.0
Gayle G.
last year
We are very pleased with the quality of our luxury vinyl flooring and also with our sales person-Jodie Schwandt. She was very helpful in getting us the look we wanted & explaining the installation process. The installers, David and Natalie, were great also. They were friendly, knowledgeable and professional. They did a very neat and complete job.
Anonymous
last year
Thank you Gayle:) Have a wonderful holiday season!
5.0
Linda B.
last year
It was a pleasure working with Jodi at Bay View Flooring - she is very knowledgeable and helpful. She was able to provide guidance and the ordering of the flooring went very smoothly. The installers from Zen Flooring were phenomenal - they expertly laid the new flooring. The job was done promptly and the floor looks beautiful! I highly recommend Bay View Flooring and the installers from Zen Flooring.
5.0
Justin B.
last year
Friendly, professional, on time, and did a great job. Also, Cindy is outstanding! The only issue I saw was the cleanup wasn't satisfactory as the wood flooring team left saw dust and foot prints in it all over the floor from the entry into the home throughout their work paths that we had to clean up. We also found several fingerprint spots of wood flooring glue on our brand new custom Amish built heritage furniture but luckily we saw it quickly enough that it just rubbed right off with a paper towel so no permanent damage. Otherwise, the job itself looks great. And the our gym room flooring team did a great job as well. I don't think we could have found a better company and we will surely hire them again when we have the time to remove all the old carpeting throughout the 5,000sqft house and replace it with wood flooring.
Anonymous
last year
Thank you Justin! Greatly appreciated review. We will surely reach out to the install team on the cleanliness issue. Our apologies on that.
5.0
S E.
last year
Great selection, no pressure and competitive pricing. Just had Vinyl Plank installed by Paul and Luke and they did a great job with some pretty hard cuts! Thanks!!
Anonymous
last year
Wonderful! Thanks for the review:)
5.0
Dotti T.
last year
With some help from Robin, we chose a flooring that we felt would work nicely in our home Paul was the installer. He worked hard one day all alone with no breaks and had some additional help his second day again worked hard all day no breaks beautiful job. Thank you. Bay flooring, and robin and Paul . I highly recommend this company.
Anonymous
last year
Hi Dotti! thanks for taking the time to review. Robin and Paul are two of our superstars!! Enjoy your floors
5.0
Sue G.
last year
Great sales staff ( Maggie) . She was excellent to work with and made everything very easy for us over the phone since we live out of town. Installers (Tom&Matt) were very professional and paid great attention to detail since we had a pattern carpeting . Also made sure they explained everything they were doing.
Anonymous
last year
Hi Sue, thank for the review. Maggie is a great asset to our team!! Tom and Matt the best!
5.0
Chris B.
last year
Great experience and products. Jodie did a great job helping us pick out great carpet and vinyl flooring for our cottage. Luke and Paul took great care and pride in their work to really complete the experience. They truly delivered a quality removal and installation for our whole cottage. I would highly recommend Bay View! Flooring & Design Center! Thanks Again Paul, Luke and Jodie.
Anonymous
last year
Thank you Chris for the kind review. And thank you for your business!
5.0
Jami C.
last year
Team Kevin & James were the best! Super professional, great communication and knowledge, and go above and beyond for the customer. We are very happy with the whole experience. Would highly recommend this team!
Anonymous
last year
Go team Kevin and James simply the best! Enjoy your new floors:)
5.0
Heidi A.
last year
Great service from experienced sales person
Anonymous
last year
Thanks Heidi!
5.0
Steve M.
last year
Robin was great to work with from the start to the end. Our installation team of David and Natalie were wonderful to work with as well. They were very helpful and their workmanship was stellar! They both came up with great ideas and treated the project like it was their own home!
Anonymous
last year
Thank you Steve!! Enjoy your new floors:)
5.0
Renee B.
last year
Thank you Kevin and James for the beautiful job you both did installing our wood floor. You both were very professional and worked hard the entire time. You both answered our questions and kept us updated on your progress. You cleaned everything up afterward and left the garage, where you cut the wood, clean. Thank you, we love the look of our floors. Dean and Renee
Anonymous
last year
Renee, thank you for the great review. Kevin and James are an amazing team and very valuable to our company. Enjoy your new wood flooring!
5.0
Jeff C.
last year
Give Maggie a raise! After finding that our flooring was discontinued a few months back, I set out to call stores across the country (I’m in Colorado) to find any remains of this particular style. I called over 100 locations with no luck before I found Maggie at BayView flooring and design- she said she’d do some digging and get back to me. That same day she was pleased to inform me that she had tracked it down! She was great to work with, her communication was incredible and she saved us from having to re-floor the entire main level of our home! I’d give more stars if I could!
Anonymous
last year
Way to go Maggie!! Jeff, thanks for taking the time to review:) Maggie will be rewarded!
5.0
Jason L.
last year
We had flooring installed in October of 2022 after working with Maggie and the team at Bay View. Maggie was very helpful and helped to find a great laminate at a significant discount for our project. Her quote came in $2k lower than another company in town. The actual install was subcontracted to Zen Flooring and Lawrence and Isiah did a great job, not only meeting all of my expectations but wrapping up work one day before scheduled. I’ve had installations completed in my home with two other companies in TC and my experience working with Bay View has been the best, by far. They went out of their way to save me money and to save time during installation. I’ll be returning my business here for our next project.
Anonymous
last year
Thank you Jason, the entire team appreciates your kind words! Enjoy your floors:)
5.0
Laura G.
last year
Our experience with Bayview was excellent from beginning to end. Cindy was prompt and professional in helping with the decision and buying process. Shane and Pat were incredibly fast and efficient with the installation. They handled every detail and left everything perfect. Our floors look and feel fantastic!
Anonymous
last year
Thank you Laura and Paul! We selected the team just for you. We hope you get years of pleasure from your new flooring.
5.0
Eric R.
last year
Jason Harris provided excellent guidance and responsive service related to our wood floor, tile and carpet needs. Our stairway carpet has already been installed and the installers, Kevin and James, were awesome; they called ahead; took the time to provide some options where wood and carpet come together and made modifications on-site to make it work. Nice job!
Anonymous
last year
Eric, thanks for taking time to review us! Enjoy your flooring:)
5.0
Krista G.
last year
Excellent customer service by our sales rep Robin, as well as our installation crew, Kevin and James. Floors are beautiful!
Anonymous
last year
Thanks Krista! And thank you for your business.
5.0
Molly K.
last year
Jason was helpful, professional, and followed up in a timely manner each time I had a question about my carpet. His installation team of Paul, Lucas and Matt did a fabulous job cleaning up after each day they were here. Even though the project was expensive, the wait time of 8 weeks was worth it because it turned out so well. Thanks!
Anonymous
last year
Great to hear!! Thanks Molly:)
5.0
R B.
last year
Dave and Natalie did a great job installing our Coretec Plus Plank flooring, Marsh Oak color. Very neat and caring; very professional! Thanks for a great experience.
Anonymous
last year
You are so welcome! Enjoy your flooring:)
5.0
Fred C.
last year
We have worked with Jean Risk on a number of projects and she just finished helping us with the flooring and tile work for a cottage renovation. Jean is amazing! Professional, and knowledgeable. She helped with selection, ordering and coordinating installation. The tile installer, Corey Martz ( shower walls and floor and fireplace tile) did a beautiful job. He is one of the best we have ever had on one of our projects. The LVT flooring turned out better than we could have imagined It really transformed the space. The installer, David Prince, was so helpful and came up with great solutions for some very tricky areas including steps. It looks fabulous.
Anonymous
last year
Thanks Fred!! I will pass on your praise to our amazing team:)))
5.0
Tom M.
last year
Brent set us up with exactly what we needed at the Children's Museum!
5.0
Holly T.
last year
I couldn’t be happier with the service and product I received at Bayview Flooring. Cindy asked question and listened, she didn’t try to push me into a more expensive carpet but explained the benefits of the different ones I was considering.I liked her style and would highly recommend her. The installers Tom and Ben were great and respectful as they had to dismantle and move furniture from one room to another. The carpet looks great, thanks!
Anonymous
last year
Thanks Holly! We were so happy to hear you were in the store:) I am sure you will appreciate that carpet. Enjoy!
5.0
Patricia C.
last year
We have worked with Bayview Flooring twice now. Once with an entire home build in 2016 and recently for a basement carpet installation 2022. Our installers were Paul S. and Lucas D. They were friendly, courteous, prompt and very professional. We highly recommend Bayview Flooring. We would not do business with anyone else!
Anonymous
last year
We certainly appreciate the repeat business!! Thank you Patricia:)
5.0
Deb M.
last year
Can’t say enough good things about the installation of my cortec flooring. John and Johnny were excellent! From removing old carpet to working around some obstacles to get my flooring done! Thanks guys. Cindy was helpful with coordinating the project!
Anonymous
last year
So pleased that your project went well Deb:)
5.0
Lee M.
last year
We worked with Cindy M on replacing the carpeting in our lower level. She was a true professional- incredibly prompt, helpful, and patient as I slowly figured out what would work in our poorly lit space. She ordered samples for me that arrived quickly. Communication at all stages of the job was excellent. The crew that laid our carpeting were great as well. So friendly, polite, and careful. We had unexpected complications with our old tack strip, but they were great about the additional time and work needed to complete the job. Our rooms look wonderful, and we would recommend Cindy and Bay View Flooring without hesitation!
Anonymous
last year
Hi Lee, so pleased that you enjoyed your flooring experience! Will pass along your kind words to all:)
1.0
Michael K.
last year
Terrible customer service. Job was competed almost 60 days beyond when it was promised. Document everything with them since they “don’t remember” conversations you have with them. To top it all off they said the work was done and when I got to the house with my family NONE of the toilets were installed. One wasn’t even prepped to have one reinstalled. Go with literally anyone else. Even the other contractors we used said they have a bad reputation.
Anonymous
last year
Hello Michael, we are sorry to read this review. Apparently there has been some lack of communication on our part and we apologize for that. We do pride ourselves in customer service which you can see from our hundreds of five star reviews. Our owner Tim did try to reach out to you and did not hear back, we would like to discuss further on how we can resolve any remaining issues left after the replacement of two older stools with two completely new stools. We do appreciate your business and an opportunity to resolve anything left to resolve. Thank you
5.0
Dawn B.
last year
Bayview Flooring’s entire team was amazing to work with. From Maggie in sales (who patiently answered all my emails ) to Jake in scheduling through install the whole process went so smoothly. I want to give a special thanks to David and Natalie our installers. I can’t begin to say what a wonderful experience it was working with them. They are so professional, efficient and friendly. It was truly a pleasure meeting them both. Thanks again Bayview Flooring. We love our new floor!!
Anonymous
last year
Thank you Dawn!
5.0
Douglas W.
last year
Paul and Luke did a professional job and then some when they laid flooring in my house on 9/6/22. All joins are tight; all lines are straight. No floor squeaks; no loose spots. They solved a problem I didn't expect to be solved: some rooms already had floor strips; I didn't think it and the new strips in the remaining rooms could be made to line up. Luke and Paul lined up the flooring to make it look like it had all been laid down in the same job. Beyond that, they work smoothly and efficiently. They don't look rushed, yet they don't waste time. I imagine Bay View's other crews are just as professional. But next time I call Bay View, I'll ask for Paul and Luke.
Anonymous
last year
Thank you Doug!
5.0
Douglas W.
last year
5.0
Marc L.
last year
Maggie was very helpful as she assisted us in identifying a luxury vinyl product for our project, keeping us updated on the delivery schedule. The installation was very professional and completed in a timely manner. We appreciate the results.
Anonymous
last year
Marc, so glad you are satisfied!
5.0
Deb D.
last year
Thank you very much to Maggie McMartin, Sales Rep. and Cory Martz, Installer. We have a beautiful ceramic floor. We are very happy with how it turned out. The whole process was painless and easy for us! Highly recommend BayView Flooring!
Anonymous
last year
You are welcome Deb! Thank you for the great review:)
5.0
Becky G.
last year
We have a summer getaway in northern Michigan that needed new flooring badly. I contacted Bay View Flooring and started planning this project with Cindy. I had lots of questions and she had all the answers for me. The decision was made to do luxury vinyl throughout. Cindy worked with me to get the perfect color sending me some samples I thought may work. Also keeping in mind we close up for the winter the right type of vinyl had to be used. I picked one and we were off and running. Got on the installation schedule for the end of August. Jay was my installer and he did a fabulous job. I highly and have already recommend Cindy to friends up here. Thanks Cindy and Jay!
Anonymous
last year
Hi Becky so pleased that your project went well, enjoy!
5.0
Scott M.
last year
On time, professional and quality installation. Will definitely work with again!
Anonymous
last year
Thanks Scott!
5.0
Sarah H.
last year
5.0
Ken S.
last year
We had the carpeting replaced on a winding staircase. Paul S. and Lucas D. from Bay View did the job. They were fantastic to work with. It was not an easy task. They assured they had enough carpet to complete the job and had very little waste. in other words, they made sure they got the most out of the carpet available. And, they cleaned up before they left. You wouldn't have even know they had completed a major job on site. I would highly recommend these guys for any flooring project.
Anonymous
last year
Thanks Less! Paul and Luke are superstars! Enjoy your new carpet:)
5.0
Sarah H.
last year
The entire process with bay view was easy and efficient. I knew exactly what to expect from the get go and Brent was so patient and kind! The team that came out were so hard working and friendly, they were great with our kids and even the dog loved them! I totally trusted them and they went above and beyond. Our final product looks awesome and we couldn’t be happier!
2.0
Laura M.
last year
Did not adhere to scheduled installation dates and I had to contact them with concerns after no show. After finally arriving I was not consulted with orientation of planks. Checked for correct product but not orientation - my fault but would have liked to be consulted. Too late to change. Just okay but not delighted.
Anonymous
last year
Hi Laura, our owner Tim has reached out to you and hopefully we are addressing your concerns. We are so sorry for any inconvenience that we have caused! Can you please reach back out to us we would like to make sure that you are satisfied.
5.0
Rick M.
last year
Our Sales person Cindy was awesome to work with I would definitely recommend them to a friend!!
Anonymous
last year
Thank you for the kind words!
5.0
Chris D.
last year
Very happy with the decision to go with Bay View Flooring for our flooring project. Cindy Mitchell was our salesperson and she did an excellent job of finding us the product we were looking for. The installation team came in and did quality work to make our new flooring look great!
Anonymous
last year
Chris, we appreciate you taking the time to review us!! We will let Cindy know of your kind words. Enjoy your flooring for years to come. The Bay View team:)
5.0
Dana B.
last year
Other than being more costly than expected (like almost everything these days!), Bayview Flooring was fun and great to work with. Cindy was helpful letting us take samples to find the right carpet for us. Jake called to try to get us scheduled as soon as he could. David did an excellent job installing. He is friendly, professional, very skilled, and did an awesome job, going above and beyond to make our stairs look even better than they did before.Thank you!! :)
Anonymous
last year
Thanks Dana!!! Enjoy your floors:))
5.0
Paul H.
last year
Our experience with Bay View Flooring was a happy one. Robin helped us find the exact floor we were looking for, kept us informed of the many details prior to installation, and checked in with us after the job was completed. Jake informed us of a cancellation which allowed us to have an earlier installation. David and Natalie were gracious and thoughtful during the whole installation process, David saying he works as though he is working in his own home. Excellent workmanship! So grateful for everyone's help!
Anonymous
last year
Hi Paul thanks for taking the time to review us! Your kind words are greatly appreciated:)
5.0
Matthew M.
last year
The installation guys were awesome. They showed up yesterday and did an amazing job, very quick, clean and professional. I thanked them profusely. It turned out perfect. By far the best experience I have ever had with any flooring project. My mother was very happy with "her" new carpet in my guest bedroom. Thank you ALL for doing an amazing job in such a short time. I know you are all incredibly busy and I truly appreciate what you did for me. From start to finish Bay View Flooring met or exceeded my expectations. Please also give my thanks to your boss. He heard my cry for help and he understood the urgency. That is why Bay View Flooring will ALWAYS be my choice for expert flooring installation, both residential and commercial. Everyone at your company was empathetic, professional and FAST. You have a customer for life. Thank you all.
Anonymous
last year
Nice review!! Thanks Matthew:) So pleased we could be of assistance.!
5.0
Bill C.
last year
Excellent job throughout. From Maggie in sales, Jake coordinating dates and Kevin and James who did the install. Everyone was great to work with. But I'd especially like to thank Kevin and James for their attention to detail with the installation. They had a large job with our kitchen, dining room and bathroom that they were able to complete it in just two days. They were always on time and worked through the day with no breaks or even a lunch break. Overall, they went above and beyond our expectations for a job well done. Thank you so much..
Anonymous
last year
Bill, we are so happy that you loved your experience with Bay View! Enjoy your flooring for years to come!
5.0
Andria B.
last year
Bay View Flooring has an exceptional team, from sales and scheduling to installation. I wanted to work with the Costco program to get flooring, and Cindy Mitchell from sales was incredibly helpful and accommodating as I tried to find what I wanted. She ordered samples that weren't in house, made sure I was satisfied with the color, and was great at follow up. I cannot recommend her enough, she was both professional and fun to talk to. Next came scheduling. I was working with getting kitchen cabinets installed, then flooring, then moving with 2 old dogs that I didn't want to have to deal with construction. Jake from scheduling was incredibly understanding and called as soon as something opened up. I am eternally grateful to him that I can move with the dogs and the house will be ready for them. Finally, the installers Paul and Luke were hands down the BEST skilled trades people I have ever worked with. They were hard working, friendly, trustworthy and we felt comfortable packing the other house while they worked at the new house. They left the place clean at the end of each day, and were so incredibly nice. I cannot recommend Bay View Flooring enough, and the team from start to finish were exceptional with their customer service. Thank you, thank you, thank you to all of you!!
Anonymous
last year
Wow!!! Thank you Andria:)
5.0
Charlie G.
last year
5.0
Lucinda H.
last year
Maggie and the entire sales staff are extremely knowledgeable about the products. I brought in a piece of existing flooring and they instantly recognized what brand/type it was, and were able to match it. The quality of the install was superb. These are real pros, people! But they are busy: Make sure to find out how long the waiting list for installation is. Thank you, Jake, for leveraging a cancellation to move up my install date by more than a month. I was thrilled to have my flooring done before my Aug. 1 move-in date! I will definitely use Bay View Flooring again.
Anonymous
last year
Thank you Lucinda We pride ourselves in being knowledgeable:) Enjoy your new flooring!
5.0
Trevor M.
last year
Great sales and service
5.0
Denise B.
last year
We are extremely happy with all aspects of our flooring project from sales/service to installation. Kevin and Jonny did a great job with installation, attention to detail and making sure we were satisfied. Would definitely recommend and/or use again.
Anonymous
last year
Thank you Denise! We will let Johnny and Kevin know of your praise:) So glad you are pleased.
5.0
Monica B.
last year
Jacob I appreciate you keeping me informed of the delivery date of materials and installation. I gave a full positive review on Jodie’s e-mail. It wonderful to work with you all! So happy with the floor!
5.0
Monica B.
last year
I’d like to thank Jodi in the showroom for her professional assistance in choosing the most beautiful flooring and Porcelin piece in front of the fireplace. I couldn’t be happier with it! Jacob at the warehouse kept me informed on the install and delivery dates. Our install was even completed more than two weeks early. John the installer did a fantastic job and was a pleasure to have in our home! Thank you so much Bay View flooring!!
5.0
Daniel W.
last year
Bay View Flooring went above and beyond to help us get our new house in order before we moved in. In short time and from across the country, Maggie provided top notch customer service, even visiting our empty house to show us different products inside the home. Jake was a pleasure to work with and even had the install complete before we arrived in town. All this was done expeditiously allowing us to have a move-in ready home following a cross country move. Bravo Zulu!!
Anonymous
last year
Thank you Dan!! We will pass this praise on to Maggie and the team!
5.0
Charles B.
last year
Great to work with Cindy! From selection to installation, Cindy was a great partner in helping make my living room come together. Very happy with the outcome!
Anonymous
last year
Thank you Charles!
5.0
Valerie S.
last year
5.0
Elaine B.
last year
Maggie was our salesperson and she helped us find the pattern of carpeting that we had envisioned for our vacation rental condo in Bellaire. We wanted a low nap, commercial Barber on a 12’ roll, that would be easy to vacuum and keep clean with the multiple number of guests that use our condo. Maggie was able to help us find the style of. Berber carpet as well as the color and pattern to match our paint color and our furniture. Kevin and James came to install our carpet and they were very professional and matched the carpet seam so you couldn’t even tell where the seam was. Their team worked with us until we were completely satisfied with our whole house full of carpet. Great Job!
Anonymous
last year
Thanks we got it taken care of Elaine!! Thank you for your business
5.0
Don H.
last year
Jason, Kevin and James were fantastic on getting my flooring installed. Looks great!
Anonymous
last year
Thanks Don!
5.0
Hannah A.
last year
We worked with Cindy to find the perfect flooring for our new build. She was experienced and able to guide us to the right choice for our family with young children (so scratch/drop/mud/water friendly). We appreciated her dedication to finding us a great deal, communication regarding upcoming price increases, and overall kindness! She understood our desires and budget and helped make it work. We will be returning for our tile purchases as well!
Anonymous
last year
Thank you Hannah! Cindy is amazing and she will appreciate your review. Enjoy your flooring!
5.0
b p.
last year
We interacted with Cindy in Sales, Jake in Scheduling and Kevin and James who installed our beautiful carpet and hardwood flooring. Cindy was responsive in every interaction. Jake, his delivery and installation teams are super busy, but always kept us informed. It was nice to meet James and Kevin; they also do terrific work. Matt, a TBA student, was conscientious and professional while acting as their helper. Our experience with Bay View was terrific.
Anonymous
last year
So great to get this review, this is what we strive for!! Thank you!
5.0
Lauren P.
last year
Bay View provides excellent service. Cindy is a gem! The flooring that was installed was done beautifully and efficiently. Thanks Paul and Lucas!
Anonymous
last year
Thank you Lauren, Cindy is a valued sales professional:) They guys will appreciate your review. Enjoy your floors!
5.0
Andrea S.
last year
Bayview Flooring more than met our expectations. Cindy was extremely helpful with our flooring project from start to finish. She was knowledgeable about the products Bayview offers, made good suggestions, and communicated promptly. The installers did an excellent job as well and our new floor looks great. I'd highly recommend working with Bayview Flooring!
Anonymous
last year
Andrea, thank you for taking the time to leave a review! Cindy is an amazing member of our sales team and we will be sure to pass on your kind words.
5.0
Lee M.
last year
They were fast and efficient.
5.0
Kathy B.
last year
5.0
Julie B.
last year
Anonymous
last year
Thanks Julie!
5.0
Gail E.
2 years ago
I couldn't have asked for a better experience! Everything went seamlessly. The entire team was helpful and kept me well informed. From Jodie in sales to Luke & Paul on the installation, I couldn't have been treated better. I knew what to expect all along the way and never experienced any surprises. I truly appreciated the expertise. Luke and Paul were very congenial and it was a pleasure having them at my house. Finally, I LOVE my new floors! I will definitely recommend Bayview Flooring to my friends.
Anonymous
last year
Thank you Gail!
5.0
Shelley D.
2 years ago
the guys just replaced our flooring in the living room with bamboo hard wood flooring and they did a SUPURB job in doing so. Very fast, highly knowledgeable and EXCELLENT in their quality of work and craftsmanship. Very friendly and professional in every aspect. Thank you for such wonderful perfection.
Anonymous
2 years ago
Glad you are so pleased Shelley!
5.0
Steve B.
2 years ago
We had Maggie help us with our bathroom remodel. We are 100 percent satisfied with our purchases and highly recommend her expertise. Steve and Kelly Bullock
Anonymous
2 years ago
Thanks Steve!! Maggie will be pleased to hear your praise:) We will be sure to pass this on to her.
5.0
Zubrick A.
2 years ago
Awesome job, quickly done. From Gary Bebeau to the installers who finished the job, fast and professional. They re-padded and re-installed my carpet after we had a water issue, and I could not be happier. Thanks Gary and thank your crew for me as well. Lee
Anonymous
2 years ago
Good morning Lee. Thank you for the great review! We will make sure Gary knows.
5.0
Janet M.
2 years ago
Love Bayview Flooring! Maggie was very helpful and patient as we decided which brand and style of flooring would be best for our basement; she worked up quotes for a couple brands. Paul and Luke did a fantastic job installing our LVT! They did a wonderful job making sure the pattern/variations blended well. They were here two and a half days and at the end of each day they cleaned up after themselves and took all the cardboard and trash created by the job. We are totally satisfied!
Anonymous
2 years ago
Wow! Thank you VERY much for the great review Janet! We’ll let Maggie, Paul, and Luke know how much they were appreciated.
5.0
Heidi F.
2 years ago
Tom Saunders with Bayview Flooring did the tile work at a project I am working on and I have to say, he did an AMAZING job! He was very communicative during the process and had an awesome eye for the fine details. I would also give Cindy a 5-star for her countless hours working through some difficult finishes. Overall very happy!
Anonymous
2 years ago
Hi Heidi. Thank you very much for the great review! We will make sure to share this with both Tom and Cindy.
5.0
brian b.
2 years ago
Paul and Luke installed new carpet in our son’s room this morning. They were fast and efficient. Super friendly. Spent time to answer all of my son’s questions (there were a ton) and made him feel like he was part of the team and not an interruption. Also, the floor looks great and clean up was great too! Highly recommend them and will request them again when we replace the carpet in the other bedrooms this fall. Thanks for the great work!
Anonymous
2 years ago
Thanks Brian! Paul and Luke are superstars! We are so pleased that you are happy with your flooring purchase and will pass along the praise to the team.
5.0
Dennis B.
2 years ago
We have purchased carpet and other flooring from Bay View. They are the best in Traverse City.
Anonymous
2 years ago
Thank you Dennis!! It means so much to hear this from a satisfied customer:)
5.0
Karin C.
2 years ago
We recently had carpet installed by Ben and Tom. They did an amazing job! They were extremely professional and experienced. Everything was cleaned up and spotless when they left. Thank you so much!! Karin C
Anonymous
2 years ago
Hi Karin. Thank you so much for the great review! We’ll make sure to let Ben and Tom know how appreciated they were.
5.0
Robin N.
2 years ago
Couldn’t be happier!
5.0
Gayle M.
2 years ago
Robin has assisted us with our flooring needs during the build of our new home 4 years and most recently with a basement and stair runner project. She has been most helpful with selection, measuring and everything needed during the planning process. She is so personable, professional, knowledgeable and savvy with steering us towards our needs and within a budget. Paul and Luke were our installers for our recent project. They were very friendly, professional and we love the end result of their professional work. They even cleaned up!! We highly recommend the team at Bay View. Thanks to all!!
Anonymous
2 years ago
Hi Gayle. Thank you for the great review! We will make sure to let Robin, Paul, and Luke know how much they are appreciated.
5.0
Edward C.
2 years ago
We recently purchased and had flooring installed. CINDY was our salesperson. She was always helpful and patient and returned calls promptly. KEVIN AND JAMES were the installation team. They were very pleasant to have in our home for several days. Their workmanship was of the highest quality. They were willing to make requested adjustments. Highly recommend Bay View.
Anonymous
2 years ago
Hi Edward. Thank you so much for the great review! It is very much appreciated. We will make sure to let Cindy, Kevin, and James know.
5.0
Fred L.
2 years ago
I had a stair carpet runner installed by Paul S. and Lucas D. They were friendly and very professional. They finished the job quickly and left the area clean and neat.
Anonymous
2 years ago
Hi Fred. Thank you very much for the great review!!
5.0
Kathleen H.
2 years ago
When I met Cindy, I was at ease right away. She answered all my questions, worked within my budget and followed through until the project was finished. Kevin and James, the installers were excellent and completed the job in less time that we had planned. I'm thankful for having such a skilled team handle this project from the beginning to the end.
Anonymous
2 years ago
We appreciate the great review Kathleen! We will make sure to ley Cindy, Kevin, and James know what a great job they did for you. Thank you!
5.0
Peggy P.
2 years ago
Paul and Luke were fantastic! They were always on time, friendly and very professional. We replaced the majority of our flooring on two levels. Everything is perfect!
Anonymous
2 years ago
Hi Peggy. Thank you for the positive review! It means a lot to us and we'll let the guys know. Your business is appreciated!
5.0
Heather B.
2 years ago
Cindy, Kevin, and James were all AMAZING! Cindy worked with me for awhile to help me find something in my price range. She was very patient when I was very indecisive. Kevin and James went above and beyond putting in my flooring. They were very pleasant to spend the week with, and they got the job done 3 days early. I am very satisfied with Bay View flooring. They did the flooring in my entire house, and I love it!!! Let Kevin and James know Mylo is still running around with his 2x4
Anonymous
2 years ago
Thank you very much for the great review Heather! We will make sure to let Cindy, Kevin, and James know how much you appreciate them.
5.0
Josh S.
2 years ago
I can’t say enough good. My wife made me pay someone to do the living room floor. Cheaper to do it yourself but they proved why you shouldn’t. Great job!
Anonymous
2 years ago
Thank you Josh! We appreciate the great feedback. I will make sure everyone involved knows.
5.0
Dan P.
2 years ago
Josh and Alvin did a superb job on our bathroom. It was a pleasure to have them in our home and a pleasure to see their work after they left!
5.0
Sean H.
2 years ago
5.0
Paul A.
2 years ago
Cindy was fantastic and easy to work with. Installers were professional and quick. Very happy with Bay View and the final result of our new flooring. David Lawe and the install crew for the carpet were great and very professional with installation and maintenance tips. Paul A.
Anonymous
2 years ago
Hi Paul. Thank you for the great review! We will make sure to let Cindy know.
5.0
Rainbow S.
2 years ago
Kevin & James did such an amazing job! Very pleasant to work with. Would recommend them to everyone! We absolutely love the new look! What a great team! Thank you!
Anonymous
2 years ago
Thank you very much for the great review! We appreciate it!
5.0
A. B.
2 years ago
Impressed does not begin to explain my experience today. Kevin and James were incredibly respectful and professional the entire time they were in my home, from keeping the snow outside to vacuuming once they were done. The beautiful finished product is inarguably indicative of their craftsmanship and dedication to the installation. Thank you to Kevin, James, and the entire Bay View Team for ensuring that the flooring in my home looks phenomenal. I recommend them whole-heartedly. And I'll absolutely request Kevin and James for install if they're willing to come back!
Anonymous
2 years ago
Thank you so much for the great review! We will make sure to share this with them. Have a Happy New Year!!
5.0
Jackie F.
2 years ago
Paul and Luke did a great job installing our new carpet on the stairs. Not only does it look good, but they cleaned everything up afterwards... A+++++ for the Bayview Flooring Team of Paul and Luke!!! Also they were very friendly with our dogs :) which we appreciate.
Anonymous
2 years ago
Hi Jackie. Thank you very much for the great review! I will let the guys know how much you appreciated them.
5.0
Bill P.
2 years ago
Lucas did an amazing job on our carpet installation! Everyone loves our new look.
Anonymous
2 years ago
Thank you for the great review Bill! We will make sure to let Lucas know. Happy Holidays!!
5.0
Sven A.
2 years ago
Our Bay View Flooring experience was great! It started with an outstanding salesperson, Jodie, who was super friendly, helpful, and knowledgeable. She assisted us during several time consuming visits as we considered many hard floor options.. She was always supportive, patient, and quick to respond to our calls seeking information. Our installers, Kevin and James, were also great. Kevin was especially a careful meticulous professional who has high standards, like we do. The floor is perfect and stunning! We highly recommend Bay View Flooring Center for their good prices and excellent service.
Anonymous
2 years ago
Hi Sven. Thank you so much for the great review! We will make sure to let everyone know how appreciated they were. Happy Holidays!!
5.0
David B.
2 years ago
We are extremely happy with our shower installation. Josh and Al did a fantastic job and conducted the installation with precision and professionalism. We won't hesitate in recommending them to others and will certainly call on Josh and Al for future projects.
Anonymous
2 years ago
Thank you so much for the great review! I will let the guys know.
5.0
Barbara W.
2 years ago
My marmoleum flooring and wool carpeting were installed by team Tom and Ben. It all looks wonderful. Tom and Ben were very professsional and cleaned up their work areas everyday. Thanks to Maggie, the Bayview consultant, the big disruptive, second floor project turned out nicely.
Anonymous
2 years ago
Thank you for the great review Barbara! I will let Maggie, Tom, and Ben know.
5.0
Karol G.
2 years ago
Bay View Flooring was great to deal with! The initial sales person (Jason) was very knowledgeable and helpful. Their prices were competitive and communication with the scheduling team was easy and very accommodating. Our installers, Kevin and James were top notch; friendly and pleasant to deal with. The installation was done perfectly. We couldn't be any more pleased. HIGHLY RECOMMEND!
Anonymous
2 years ago
Thanks for very much for the great review Karol! I will make sure to let the team know. We appreciate your business!
5.0
Kristen
2 years ago
Bayview provided an outstanding customer experience, from our initial showroom visit to the final installation of our new flooring. Our luxury vinyl flooring looks amazing and we are so happy with it. Thanks to the entire Bayview team (Cindy, Kevin, and James)..
Anonymous
2 years ago
Hi Kristen. Thank you so much for the rave review! We love hearing this. Please recommend us when you can!
5.0
Kelly K.
2 years ago
Paul and Luke were assigned to remove 20-year-old wall-to-wall carpeting and install new hardwood floors in our upstairs bedrooms, closets and hallways. They also installed new carpeting on our stairs. They were superb tradespeople: smart, efficient, courteous, diplomatic, pleasant -- and extremely hard-working. They worked overtime without complaint to get our job finished up in the time promised, even though a previous job had eaten up some of the time allotted to us. These are two of the best professionals -- in any field -- we have encountered in recent years. We were beyond satisfied with their outstanding work, and we also appreciate the advice, consent, and follow-up provided by BayView's attentive customer support team.
Anonymous
2 years ago
Hi Kelly. Thank you so much for the rave review! We appreciate your business! We will let the guys know.
5.0
Cindy T.
2 years ago
We just had carpet laid. We love it. Kevin and James laid the carpet and we could not be happier with the job. Both gentleman were very pleasant and respectful of our house. Would definitely refer all to Bayview. This has been a all around pleasant experience.
Anonymous
2 years ago
Thank you for the great review Cindy! We will let Kevin and James know. We appreciate your business!
5.0
Heather N.
2 years ago
Kevin and James just finished replacing the carpeting in my whole house. They did a phenomenal job, we are so pleased! They moved our heavy furniture, were very expedient, and even vacuumed their way out. We have dogs who were quite wary of the process and they were kind to them as well. I would highly recommend them for your flooring projects!!!
Anonymous
2 years ago
This is great to hear Heather! Thank you very much for the great review! We will let them know.
5.0
Charley E.
2 years ago
Shout out to Paul and Luke, the carpet install crew who did my whole house. Hardworking, meticulous, efficient, and friendly.
Anonymous
2 years ago
Thank you for the awesome review Charley! We will make sure to let the guys know how happy you are.
5.0
Amanda J.
2 years ago
Bay View Flooring has wonderful customer service, from the moment I walked in, to the completion of our project. Their communication is very thorough, friendly and honest. We were also lucky enough to have Tom as our expert installer, who has years of experience and knows the ins and outs of all areas of trade (not to mention, a very kind and fun guy). Thank you!
Anonymous
2 years ago
Thank you very much Amanda for the great review!! We are so happy that you're pleased.
5.0
Dave L.
2 years ago
Paul and Luke did a great job installing our carpet and vinyl flooring. They arrived on time, worked hard, and were pleasant to work with. And the finished product looks great--we are very pleased!
Anonymous
2 years ago
So glad to hear you're happy! Thank you for the great review!
5.0
Chuck
2 years ago
My wife and I couldn’t be more pleased with Maggie and Bay View Flooring. We are new to the area and desperately wanted new flooring throughout our house prior to the arrival of our moving van. By the time we closed on the house, picked out flooring, and had a date from the moving company, the schedule was very tight. Maggie worked some magic and got the product shipped to TC and a crew lined up for the install before our drop-dead date. It was an amazing effort, especially given the challenges of the times we’re in. The crew (David, Lawrence, Isaiah, and Viktor) were equally wonderful. It was soon obvious the pride they each took in their work and that they are true craftsmen. A bonus was that they were fun to be around for the three days they worked in our house. We have quality floors and a quality installation. Great job, Bay View!
Anonymous
2 years ago
Thank you so much for the great review! We love to hear stories like this. They always make our day. :))
5.0
Beth H.
2 years ago
Cindy Mitchell was wonderful! She bent over backwards to make sure all went according to plan. The flooring crew was amazing. Very meticulous and professional. We love the new floors and carpet!
Anonymous
2 years ago
Thank you very much Beth! We appreciate your business!
5.0
James A.
3 years ago
My wife Vicki and I are extremely happy with all of our dealings with Bay View Flooring. Jason Harris was very patient and walked us through all options of luxury vinyl plank flooring and we settled on Coretech Nares Oak. David Prince from Kingdom Flooring was our installer, and his crew of Isiah, Larry, and Victor did an excellent job. I would recommend all of these people for the excellent job they do.
Anonymous
3 years ago
Thank you for your business and recommendation! We have a great team here. Enjoy your new floors!
5.0
Tyler M.
3 years ago
Recently had Paul & Luke install our basement flooring. They did an amazing job! They answered all the questions we had. They were able to get the job done extremely quick. Easy going and personable. We will ask for them again with future jobs.
Anonymous
3 years ago
Paul and Luke are the dream team! Thank you for your business!
5.0
Janel B.
3 years ago
I just replaced all of my carpet with new flooring from Bay View Flooring. This was one of several transactions that I have worked with Gary Bebeau on. I highly recommend him! You won't be disappointed.
Anonymous
3 years ago
Thank you for your business!
5.0
Karen P.
3 years ago
Maggie Savage was of great help when I walked in looking for tile and carpet. I had no ideal what I was looking for and she started pulling samples and making suggestions and she come up with the prefect tile for my kitchen and bath.She along with the Gentlemen who installed my tile and carpet. Were very nice and professional. I will be coming in again for an area for the living room once my furniture is in. Thank you for your help.
Anonymous
3 years ago
Thank you for your business!
5.0
Health H.
3 years ago
Great experience with Cindy and Jim. Great choices, service, and reliability. Received my delivery this morning and ready to install!
Anonymous
3 years ago
Thank you for your business! We appreciate it.
5.0
Joann S.
3 years ago
My experience with Cyndie was outstanding. She is very professional and very knowledgeable of everything pertaining to Bay View Flooring. Your company is very fortunate to have her employed with you. I will shop at your firm again and hope to have Cyndie work with me.
Anonymous
3 years ago
Thank you so much for your business! We are very fortunate to have Cindy!
5.0
Andrea K.
3 years ago
We could not believe how quickly and perfectly Paul and Lucas installed COREtec floors throughout the open plan main floor of our home. They arrived promptly in the morning and were both a pleasure to have in the house. We'll definitely return for the next flooring project!
Anonymous
3 years ago
Paul and Lucas are truly wonderful at what they do! Thank you for your business!
5.0
Tom R.
3 years ago
Cindy Mitchell is a very personable, bright, helpful, and professional salesperson. She was great to work with! Kevin and James installed my carpet. Boy, were they ever good at what they do! They were on time, pleasant, professional and I was happy to have them in my house.
Anonymous
3 years ago
Thank you so much for your business and review, Tom! Cindy, Kevin and James are rockstars!
5.0
George B.
3 years ago
We recently completed our new build (Norris Construction) and had Bay View do the flooring throughout the entire house. This project included using hickory hardwood for the complete interior and a beautiful laminate for our 3-season room. In spite of issues during the COVID pandemic, Bay View worked with us and our builder to overcome supply chain challenges / shortage of workers as we struggled to meet our original plans. In spite of the hiccups, Bay View Flooring provided us with a truly superb final result that we are extremely pleased with. The staff, starting with Tim, the sales team, Randy in the warehouse and the installers were all first-rate! Customer service gets extra stars for their outstanding efforts!! We are thrilled to be Bay View customers, and we would be happy to recommend them at any time. George and Kathy
Anonymous
3 years ago
George and Kathy, thank you so much for your business and review! During the challenging time, we are happy that you had a seamless experience and are enjoying your beautiful floors!
5.0
Kimberly C.
3 years ago
Very positive experience from start to finish. Everyone was so easy to work with. Cindy was awesome in helping us choose the right floor for us (and to match / go with some existing floor) and the installers Paul & Luke were hard workers and super easy to have around. Very professional. We couldn't be happier!
Anonymous
3 years ago
Thank you for your business, Kimberly! We hope you enjoy it for years to come!
5.0
Kimberly C.
3 years ago
Easy & painless experience from start to finish. Cindy was wonderful in helping us choose the right floor & adjusting for changes along the way, and the installers Paul & Luke were hard workers and just good all-around guys. Everyone was very professional & friendly. Positive experience all around and would highly recommend.
5.0
Greg K.
3 years ago
The Bayview team of Al and Josh just completed our bathroom, shower tile and kitchen backsplash job and the finished product looks fantastic. Very professional! Would recommend very highly. Our second great experience with Bayview!
Anonymous
3 years ago
Thank you for your business!
3.0
Maury S.
3 years ago
5.0
Joe H.
3 years ago
It was a pleasure dealing with the staff at BV Flooring. Cindy, in sales, was super helpful and responsive to questions and emails. She even got us the exact same flooring that we picked at a local competitor for $1500 less. Paul and Luke did our install and they were super friendly and professional. They did a great job and our new floor looks great.
Anonymous
3 years ago
Thank you for your business, Joe!!
5.0
Janet C.
3 years ago
I am so happy with my new floor. It is perfect for me. I also want to mention that the men who laid the floor, Kevin and James were so pleasant and worked together so well.
5.0
Marion M.
3 years ago
Carpeting for 4 bedrooms at our cottage on Glen Lake was scheduled for this past Tuesday and Wednesday. There was a bad storm all morning on Tuesday, but our installers still came and did the work. David and Dave were polite, efficient, and cleaned up all debris. We have used Bay View in the past and will certainly use them again for future projects. Robin is very helpful to work with in a "long distance situation". They were flexible with our schedule. It all looks beautiful!
Anonymous
3 years ago
We are so pleased to hear that you are thrilled with your new floors! Thank you for your business!
5.0
Sarah S.
3 years ago
I walked into Bayview Flooring after visiting other flooring companies and simply being overwhelmed by options & prices. So glad I met Cindy that day! She asked the right questions, listened and ended up showing me a vinyl plank flooring that was perfect in its color, quality and best of all price. Kevin & James arrived weeks later to do the work and I was completely impressed by their craftsmanship and their service ethic. The job rolled along smoothly with an end result that had my house back in order with a beautiful new floor. From start to finish this was a great experience thanks to the people I worked with at Bayview and their professionalism!
Anonymous
3 years ago
Thank you for your business, Sarah, we truly appreciate it! Cindy, Kevin and James are excellent people and we are happy that you had such a great experience with them!
5.0
Linda R.
3 years ago
Bayview Flooring and Design did an outstanding job for me by squeezing me into their schedule to get two bedrooms carpeted at short notice. I was moving into a new home and the carpet badly needed replacing. When my movers delivery date was delayed, I contacted Bayview Floor and Design and they assisted me totally. Within three days, I picked a beautiful carpet, they measured and sent two installers, Ben and Tom, to lay the carpet. They were very professional and pleasant, did a great job in no time at all, took up the old carpet, laid the new, and cleaned up after themselves. I was very thrilled and thankful for the easy process. I highly recommend Bayview Flooring and Design to anyone that is looking for any type of flooring,
Anonymous
3 years ago
Thank you for your business, Linda! Thank you for the glowing review!
5.0
Brenda R.
3 years ago
We worked with Robin at Bay View Flooring to select solid wood flooring for our home. We chose Preverco Yellow Birch and couldn't be happier! Robin was very patient as we worked through our decision. The installation went very smoothly and when they came back for some minor repairs, they didn't charge us. We also purchased tile for our bathroom remodeling job, along with the grout and other supplies. Robin was very helpful in selecting colors and was very knowledgeable on the criteria for a proper installation. I highly recommend Robin and Bay View Flooring!
Anonymous
3 years ago
Thank you for your business! We are pleased you had such a pleasant experience!
5.0
KEN H.
3 years ago
I RECENTLY HAD PLANK FLOORING AND CARPET INSTALLED BY PAUL S. AND LUCAS D. THEY DID A VERY PROFESSIONAL INSTALLATION AND I WAS EXTREMELY SATISFIED WITH THEIR WORK. THEY HAD SOME VERY DIFFICULT CUTS TO MAKE FOR THE PLANK FLOORING AND THE RESULTS CAME OUT EXTREMELY WELL. THEY WERE VERY HARD WORKERS AND I ENJOYED HAVING THEM AT MY HOUSE. THEY ARRIVED ON TIME AND WORKED VERY HARD ALL DAY. PAUL S. AND LUCAS D. ARE A GREAT ASSET TO YOUR COMPANY. KEN AND ROSEMARY H.
Anonymous
3 years ago
Thank you so much for the kind words, Ken and Rosemary! We hope you enjoy your flooring for years to come!
5.0
David B.
3 years ago
From purchase with Cindy to installation by Kevin and James, the process was smooth and professional. The installation was excellent and we are very pleased with the carpet quality as well as the service.
Anonymous
3 years ago
Thank you for your business!
5.0
Judith B.
3 years ago
Bay View flooring offered incredible selections and Tom did a remarkable job installing complicated stair core runners… we are so pleased and will definitely contact Robin and Bay View flooring for future needs! Thank you…
5.0
Bernice V.
3 years ago
So far so good. Sales rep Robin, is very impressive with her knowledge of product as well as accommodating my limited ability to travel to them. She has been so helpful and plain spoke about what we can expect while planning for a complete new flooring throughout the house. In addition to this she is thorough about so many incidentals and recommendations. That is really helpful. We feel confident that when the job is complete, there will be full satisfaction on our part. Update: The job is done and the floors look wonderful. Hats off to David, Isaiah, Lawrence and Victor who installed the floor with grace, expediency, expertise and great patience and forbearance. Thank you Bay View Flooring
Anonymous
3 years ago
Thank you for your business! We look forward to hearing about your lovely new flooring for years to come!
5.0
diana n.
3 years ago
August 4, 2021 Bay View Flooring team of 3, Paul S, James K and Lucas D just finished putting our new flooring down in the bedroom, living room and kitchen. In just three days they removed the old flooring and put down the new. They are a GREAT TEAM and we are very satisfied with the work they did. We would like to Thank them for a job well done.
Anonymous
3 years ago
Thank you for the kind review and your business! Enjoy the new floors!
5.0
Scott B.
3 years ago
Purchase: Cindy - After starting the process Cindy took over our project with a caring and steady hand. We looked at over a dozen samples, went back and forth with our options and had a very difficult install. Through it all she was kind, communicative, fair and honest. I am about to call her back to start another project and will again when it's time to redo our baths. She's the best, give her a call and you won't be disappointed. Installation: Kevin & James - what can I say. We had 700 square feet of 1980s ceramic, covering thin set and durarock with a million nails in it. They spent day after day ripping that up while keeping the place as clean as possible. They then did a masterful job installing DuChateau engineered hardwood in all our common areas and new carpet throughout the bedrooms and on our stairs. It's a new house - absolutely amazing work. We were also gone for most of the project and I knew we could trust them each day in our house working on their own. Professionals, gentleman, craftsman. Can't thank them enough. Best going. Thanks guys. Overwhelmed by the job, in the best way.
Anonymous
3 years ago
A business owner couldn't think of a better review, thank you so much! We appreciate you letting us into your home and value your business. Kevin and James are wonderful at what they do!
5.0
Glenna M.
3 years ago
I am so pleased with my new carpet. Ben and Tom worked so hard and were so professional and efficient. They did a great job! And I feel very fortunate to be able to get the job accomplished between family members coming and going. Thank you so much!!!
Anonymous
3 years ago
Ben and Tom are experts! Thank you for your business!
5.0
Heather L.
3 years ago
We knew very little about replacing our floors and purchasing/installing the luxury vinyl flooring. We had an outstanding experience with the sales process. Cindy Mitchell patiently guided us through numerous options and materials. The installation was quick and the quality is exceptional. Thank you to the install crew: David Prince, Isaiah, Larry, Viktor.
Anonymous
3 years ago
Thank you for your review and business, Heather! Cindy is great :) Enjoy the floors!
5.0
Richard G.
3 years ago
What at awesome experience working with Bayview Flooring! Robin did a great job is working with us to select the right carpet and flooring. Paul and Luke did great work installing the carpet, they where on time and left the house very clean! Will definitely work with & recommend Bayview Flooring.
Anonymous
3 years ago
Richard, we are pleased you had such a wonderful experience! Looking forward to working with you again soon.
5.0
Cheri B.
3 years ago
Great experience working with Cindy Mitchell to re-floor our summer home up in Michigan. Focused, knowledgable, and very patient- Cindy worked with us remotely to help us choose the right products and color schemes. The installation team was extremely professional, clean, and did an outstanding job. We couldn’t be happier and highly recommend Cindy and Bay View Flooring!😊
Anonymous
3 years ago
Thank you for your business and review! Cindy is awesome! :)
5.0
David A.
3 years ago
Bay View Flooring did a great job on our 50-year-old family cottage. We worked with Cindy who was very knowledgeable. Paul was our main installer with 35 years experience. He was awesome. Luke, Kevin and James were also great. The crew was on time every day - very professional.
Anonymous
3 years ago
Thank you for your business! Our team does great work!
5.0
Hali A.
3 years ago
Jodie our sales associate was friendly, knowledgeable and excellent about talking us through not only sales/promotions but areas where it's smartest to spend a little more or where to cut costs. She was able to provide several quotes quickly. Kevin and James did our install. They paid excellent attention to detail and we could not be happier with the end result! They were also careful not to disturb me as I was working from the home at the time.
Anonymous
3 years ago
Thank you for your business! We are pleased you had such a great experience!
5.0
Martha i.
3 years ago
great folks to work with at Bay View Flooring. Thank you to Jason in helping to pick out tile and floor coverings and to the tile and carpet installers that did a wonderful job.
Anonymous
3 years ago
Thank you for your business!
5.0
Konrad V.
3 years ago
We were very satisfied with Bay View Flooring. Jodi was good to work with. Kevin and James, the installers, were very professional. They did a very good job.
Anonymous
3 years ago
Thank you for your business!
5.0
Barbara C.
3 years ago
Bay View staff was amazing. Robin met me before the store opened so I could get samples asap. Measuring was perfect of our two rooms, only about 2 feet of one plank left over. Kevin and James were timely, made corrections to the 125 yo base floor and completed the job quickly and professionally. Very nice guys to have around! Thank you!
Anonymous
3 years ago
Thank you for your business! Enjoy your new floors!
5.0
Diana S.
3 years ago
Starting with Jason in sales thru the installation by Luke and Paul, we were quite pleased.
Anonymous
3 years ago
Thank you for your business!
5.0
Cherie B.
3 years ago
We love our new carpet. Our experience with Bay View was great. From Nick our salesperson to Bill who placed our order to Ben & Tom our installers. Ben & Tom we’re very efficient with their time. Very through with the installation. Moved all our heavy furniture. Cleaned up afterwards. I will recommend Bay View & your employees to all my friends. It was a great experience. Thanks a bunch. Pat and Cherie
Anonymous
3 years ago
We are happy to hear you had a great experience! Enjoy your new floors :)
5.0
Susan J.
3 years ago
We had a great experience purchasing our living room carpeting from Bay View Flooring. Jason Harris, our sales rep, was knowledgeable and very easy to work with. Our installers did a beautiful job and left our home in immaculate order. We highly recommend them!
Anonymous
3 years ago
Thank you for your business! Enjoy your new floors!
5.0
Meridith L.
3 years ago
Paul and Luke did an amazing job installing new carpet in our family room and Bill did a great job helping us pick out our new design and getting everything set up on the front end. They were all so kind. Paul and Luke worked so hard and gave us an amazing install even on one of the hottest days. They even gave our puppy Frank lots of love. It seriously looks like a new house! Thank you so much Bayview Team!
Anonymous
3 years ago
We love puppies around here :) Thank you so much for your business and review, Paul, Luke and Bill are simply the best!
5.0
Joe G.
3 years ago
A great experience. It began with a remarkable receptionist ,Bonnie Haile who made us feel welcome and took care of us during each visit. We were from out of town and she even took the time to recommend restaurants. Bonnie was a brilliant hire as she really set the tone for everything that came next. Excellent selection, knowledgeable sales staff and superior installation. What more could you ask for? If you're looking for old school service this is the place!
Anonymous
3 years ago
Thank you for your business, we appreciate you!
5.0
Diane W.
3 years ago
We love our new floor. Paul and Luke did an excellent job and were a pleasure to have working on our installation. Thanks!
Anonymous
3 years ago
Thank you for your business, Diane!
5.0
Janet E.
3 years ago
5.0
Craig R.
3 years ago
Worked with Jason Harris (sales) and re-carpeted 4 rooms total - great pricing and customer service, installation happened as promised and much quicker than most others in the area could do. Install crew (Jamie) did a great job as well. Would highly recommend and will use them again on the next project.
Anonymous
3 years ago
Thank you for your business, we are pleased you had a great experience!
5.0
Mary T.
3 years ago
When we purchased our new home, we had to replace all of the flooring. Bay View’s expertise in this area was valuable. Kristina and Robin helped us focus our vision and find the best options. Our move was scheduled to happen as soon as the floors were done, so timeliness was critical. Kevin and James and their teams exceeded every expectation in our install. We couldn’t have been more pleased and came back to Bayview for our next project.
5.0
Mary T.
3 years ago
Had my second great experience with Bayview. We remodeled an old bathroom and contacted Robin Whipple. Robin did a great job helping us with not only design ideas, but with advice for the tear-down and prep phases. Her measurement and quote process was spot on - no surprises. Tom Saunders did the project, and I can’t say enough about the tile shower he created for us. His work was meticulous, including overcoming issues created by less than perfect framing and drywall. But Tom isn’t just an excellent installer, he has an eye for the art of the tile and painstakingly arranged our river rock floor and niche to maximize their beauty. We are very grateful and highly recommend Bayview Flooring .
Anonymous
3 years ago
Robin and Tom are two of the very best! Thank you for the review, repeat business and loyalty! We appreciate you and hope to see you again!
5.0
Sue L.
3 years ago
CoreTec flooring was installed with expert skill. Kevin and James worked for two solid days, demonstrating the ability to adapt to the existing floor and provide a beautiful result. They were friendly, respectful of property, and hard-working. In the office, Jean planned with us every step of the way. Cordial and knowledgeable, she took extra measures to send samples and obtain the materials within our time frame. We recommend Bay View Flooring and Design Center in the Traverse City area!
Anonymous
3 years ago
Thank you for your business and recommendation!!
2.0
Ben A.
3 years ago
4 star for overall BUT only 1 star for installers sent to our home. The 1-person team (although 2 people were sent and one just stood around) was not a happy person doing the job. All we heard out of his mouth the whole time was bad mouthing Bay View sales who came out to measure for the job and they never know what their doing. He (Jamie) thinks someone needs to train these people how to measure and evaluate what needs to be done. Jaime was also upset that we had a toe plate in one of the rooms and he usually doesn’t!! I had to rip down one of them on our table saw myself before he damaged it the way he did on another one. He said was a fill in for bay view as they were so backed up and he has over 20 years experience, BUT he has no professionalism on the job Bay view excellent job with the store as we have used you before but do better on who you hire the jobs out to. We asked for installers that were at our home in the past, but they were no longer with them.
Anonymous
3 years ago
Hello Milo, I have searched our records for the ten years we have business and do not find that you have every purchased anything from us at all? I would love to discuss this with you please call me at the store! We pride ourselves in having the best installers in Northern Michigan. I can be reached at 231-947-6900 and am one of the owners of Bay View Flooring, Thank you Kathy Hyland
5.0
Gretchen M.
3 years ago
I was so excited to get my new basement carpet today. Bayview was on time in delivering it and Paul and Luke did a tremendous job installing it. Thank you, Cindy, for helping us with this project. I highly recommend Bay View and Design Center.
Anonymous
3 years ago
Thank you for your business and recommendation!
5.0
Pamela M.
3 years ago
Great experience with everyone at Bayview! Nate has been awesome to work with... and the wood floor installers did an awesome job too. And then there’s Tom the Tile Guy.. no way I’d let anyone else install tile at my home. 5 Stars!
5.0
Cathy P.
3 years ago
Remodeling two bathrooms at the same time was overwhelming. Robin at Bay View Flooring was spectacular at helping us choose flooring, shower tile with the perfect grout. Our tile install was as phenomenal. Tom was on time, a professional, and truly a master of his craft. I would very highly recommend Robin, Tom and Bay View Flooring.
Anonymous
3 years ago
Thank you for your review and your business, Cathy. We are pleased to hear you are enjoying your new bathrooms!
5.0
Diana B.
3 years ago
Kevin and James were very courteous and friendly. They are very knowledgeable. We are extremely pleased.
Anonymous
3 years ago
Thank you for your business!
5.0
Sheila P.
3 years ago
Wonderful experience with this company! I am working with several contractors on my kitchen and living room remodel and Bayview Flooring really stands alone! I HIGHLY recommend them for your flooring needs. Big shout out to Gary, Max, David, Larry, and Isaial, thank you so much for the great service and quality!
Anonymous
3 years ago
Thank you for your business and glowing review! We hope to see you soon!
5.0
Donna S.
3 years ago
Kevin and James were so friendly, considerate (kept their masks on the entire time), hardworking and did an awesome job installing our carpet. Thanks guys!
Anonymous
3 years ago
Thank you for your business, Donna! We take everyone's safety seriously! We hope to see you again soon.
5.0
Sandra U.
3 years ago
I am sooo pleased with Jason Harris in sales and Paul Schaub for installation!! Jason was so patient and helpful, listening to my wishes and finding the exact product with the luxury vinyl flooring and granite tile! Paul was so great tying the existing floor to the additional new space and wonderful in his work! 5 plus stars! They came through despite all the COVID hiccups and building delays.
Anonymous
3 years ago
Thank you for your business!
5.0
Mary T.
3 years ago
Our experience with Bay View Flooring was excellent, from our sales person Cindy, to the wonderful installers who put in our carpet, Kevin and James. We are very happy with our carpet, and Kevin and James did an outstanding job. They were great to work with -- very efficient, professional, and friendly. Happy customers! P.S. They were also great with our too friendly dog who clearly thought they were her best friends. ;-)
Anonymous
3 years ago
Thank you for your business!! We are definitely dog people around here :)
5.0
Maggie H.
3 years ago
Ben and Tom installed our carpet, and they did a wonderful job. Loving our new carpet from Bay View!
Anonymous
3 years ago
Thank you for your business, Maggie! We hope you enjoy your carpet for years to come!
5.0
Natalie M.
3 years ago
Installers Paul and Lucas were extremely courteous, professional and quick! I like that they arrived in a nice company van instead of a sketchy beat up Scooby Doo van. Would like to give a kudos also to my salesman Jason. He was always knowledgable and patient answering my questions. Shop around and you'll see that they have great pricing. I highly recommend this company!
Anonymous
3 years ago
Thank you for your business, Natalie! We appreciate you!
4.0
Lisa F.
3 years ago
We chose to go with Bayview flooring after shopping the area because a rug that we liked could be at the store in approximately 2 weeks. The sales rep went into his office to find this out. We called the third time today (2 MONTHS) later to find that it had arrived 6 days ago. We were in TC last week and had we gotten a call could have picked it up and saved an hour long trip.PS.. Learned to never give full payment as they requested, they had our $900 for 2 months. I am editing this previous post and give credit to Tim the owner for calling to apologize for this experience. He made no excuses and honestly wanted to make things right. Even came up with a way to possibly fix the delay, kudos to the owner!
Anonymous
3 years ago
Thank you Lisa, we are glad we could make it right for you! Sorry for the delays you had to deal with. We appreciate your business.
5.0
Tom F.
3 years ago
Terrible experience - that's how my previous review started. Then the service manager got a hold of me, followed up by the owner. All questions answered and I'm a happy camper. Now, I just have to complete the installation...
Anonymous
3 years ago
Thank you for your business, Tom!
5.0
Carol B.
3 years ago
Bay View Flooring has a great selection and friendly staff. Tom Saunders recently finished a tough shower floor tile install and did a fantastic job! He is professional, on time arrivals and finished in a timely manner. His experience shows. Highly recommend him if you need tile installed.
Anonymous
3 years ago
Thank you for your business, Carol! I am so glad that you are pleased with the experience you had! Tom is awesome :)
5.0
Tim H.
3 years ago
We were so lucky to go to Bay View Flooring and Design Center They at Bay View are lucky to have Ben and Tom. . Jodie is the lady to talk to! She can give you chapter and verse about rugs, laminate and timing. If you are looking for a couple of perfectionist to do your floors, have I got a recommendation of the 2 best workers I have ever seen. Ben & Tom worked so hard making our floors in our living room beautiful! It took two days to get the floors evened out so they could put the laminate down. I am so impressed with their work ethic and dedication. They took the time to look at all the details, including Ben going around all the quarter round had all the nail heads covered with white silicone. Tom made so many trips around the room making sure all the wavy spots were covered with a kind of hardener. The laminate is so tight you couldn't get an eyelash between the panels. I am hoping next year we will be able to get our bedrooms done as well and you can be sure we will be calling on Jodie, Ben and Tom. Bless you all for all your hard work! Lilly and Tim
Anonymous
3 years ago
Tim, thank you so much for your thoughtful review. We truly appreciate clients like you and are so pleased that you have had a great experience! Jodie, Ben and Tom are great assets to the team!
5.0
Anthony C.
3 years ago
I worked with Robin on picking out the perfect backsplash, and she was very helpful in guiding my wife and I through different options. Sam came to install and did an excellent job! We are very pleased and will use them again for future projects.
Anonymous
3 years ago
Thank you for your business, Anthony! We are thrilled to hear that you are happy with the results!
5.0
Ross K.
3 years ago
Cindy was excellent in helping us select carpet and getting the job set up. Kevin and James were also excellent on the install.....professional, courteous, well organized. Just really nice people all around and we are very happy with the finished product.
Anonymous
3 years ago
Thank you for your business, Ross!
5.0
Patrick N.
3 years ago
We had a great experience with Bay View Flooring. Team Ben and Tom along with Cindy did a great job with our carpet choice and installation. Jennifer
Anonymous
3 years ago
Thank you for your review and choosing Bay View Flooring! Ben, Tom & Cindy are excellent at what they do! We hope you enjoy your carpet for many years to come.
5.0
Kim B.
3 years ago
We are truly blessed to have been able to work with the team at Bayview Flooring! Jean was extremely helpful, came out to our house to help with design and made sure every detail was covered! The install team, David and Josh were great too! I would recommend using Jean, David and Josh to everyone - and our project turned out beautifully! Thank you!
Anonymous
3 years ago
Kim, thank you so much for your business and great review! We have the best team mates here, we are happy you had such a great experience and look forward to seeing you soon.
5.0
carol m.
3 years ago
Thank you.. thank you. From the moment we visited the store we were pleased. Robin is fantastic to work with. She is friendly and very knowledgeable. She helped us choose our new flooring and set up the times for measuring and install. There were no delays & each date was met as we were told. The person who came & measured gave my husband accurate information of what we could expect & what was expected from us. Larry and Bubba, the flooring installers were fantastic. My husband said they were courteous and professional. They went over and above what we expected. I saw the finished work and couldn’t be happier with the job they did. The rooms look fabulous! Kudos to them for making the shabby rooms look so good! I have had previous flooring work done but Bay View Flooring receives an A+++ from us. I have already told several friends to check you out and this is the place I will go for all my flooring needs. Thank you to all of you!! Job well done!!! Carol McIntosh-Lieffers Paul Lieffers
Anonymous
3 years ago
Carol, thank you for your business! We aim for stellar customer service and the most beautiful floors possible, thank you for choosing us! We hope to see you again soon.
5.0
Karen B.
3 years ago
Our sales rep (Kristina) was very helpful and knowledgable. Our install guys did a great job too! (Kevin and James) I think. I lost the cards. Thanks All.
Anonymous
3 years ago
Thank you for your business! We appreciate it
5.0
Chad S.
3 years ago
Paul and Luke did a great job replacing my kitchen floor. Very professional, courteous and funny to listen to. New floor looks amazing. Thanks again guys.
Anonymous
3 years ago
We are so happy that you love your floors! Paul and Luke are the dream team :) Thanks for your business!
5.0
Patrick S.
3 years ago
Bay View, installation crew of Kevin and James was phenomenal. Great job on our floors and our stairs. Great job and easy to work with. I will absolutely ask for them in the future.
Anonymous
3 years ago
Thank you for your business, Patrick! Enjoy your new floors :)
5.0
Jackie K.
3 years ago
Jody was extremely helpful and knowledgeable in helping us pick out the right flooring for us in our budget. Measurer Mike did a great job sizing up our job. Our installation took two days and our teams Kevin and James & Paul & Luke were prompt and courteous plus really went above and beyond particularly in the details of the work. They were all very accepting of our quirky dogs. Great job Bay View Team!
Anonymous
3 years ago
Jackie - Thank you so much for your business and kind review of our teams! They are excellent at what they do - we are so happy to hear you love your floors as well!
2.0
Jordan Q.
3 years ago
We paid more to go with bay view over other companies, because we thought that even though the quote was high, we expected top quality work. You'll get mixed results depending on who the installers are. We've had 5 different people here for 5 different visits to try and get things right. First installers did subpar job, floor was not very level when the vinyl plank was put down. Quarter round trim was horrible, it was just cut off square by all door frames. I called and two new guys were sent out, I had to explain to them how to cut returns on the ends. Looked a little better, like results I'd get if I did it myself, but it's been just a few months and pieces are falling off everywhere. Don't pay them to do quarter round trim, you can spend 20% of their quoted price, buy the trim and a compressor and brad nailer and do it yourself. Part of our LVP is buckling now 6 months later at a spot where the floor was uneven, and I had mentioned it to them and they told me the unevenness was normal. I've given up, I got tired of trying to make appointments and having people come into our house. The first three guys refused to wear masks during the peak of a pandemic, and our house wreaked of cheap cologne and cigarettes smoke. I have to believe there are better options for flooring out there, I would not recommend, especially for the prices they charge. The carpet guy did a great job, no complaints there, but he also refused to wear a mask in the house during the pandemic when I asked him to.
Anonymous
3 years ago
Hi Jordan - I want to apologize for any inconveniences you had while working with us. Customer satisfaction is most definitely our top priority. Something we take even more seriously is COVID and the pandemic - we require masks be worn in addition to strict sanitation policies followed by all employees both in and outside - they sign contracts stating they will do so and we regularly check. If this was not the case, we would like the opportunity to speak to you to ensure this does not happen again. Regarding your buckling floor and multiple visits - I do know we had to come back to fix some floor issues from a leak that happened in your home, unrelated to and after our original install - if this needs more attention from water damage, we would be happy to help. Please give me a call at your convenience to discuss so we can ensure you are pleased with the end result. Thank you!
5.0
Ann C.
3 years ago
We did a bathroom remodel with a steam shower and bath. Jean Risk did an exceptional job with the design and helping us pick out tile. Josh Hyland installed the tile and it is absolutely flawless. Super job Bay View Flooring and I can't wait to start the next project!
Anonymous
3 years ago
Thank you for your business, Ann! We are pleased to hear you love everything and can not wait to see you again soon.
5.0
Eric D.
3 years ago
Great company, great experience from start to finish. Would definitely recommend. The installers, Kevin and James did a fantastic job and where very courteous to my 85 year old mother when answering all her questions.
Anonymous
3 years ago
Thank you for your business, Eric!
5.0
Penny N.
3 years ago
Were we "satisfied?" ABSOLUTELY!!!! Paul and Luke were incredible Both were obviously well-trained and experienced in their task.. They worked quickly and efficiently. While I still would have preferred carpet, this new flooring is truly BEAUTIFUL. Thanks again to all of you who made this possible. Merry Christmas, too.
Anonymous
3 years ago
Thank you so much for the glowing review, Penny! Merry Christmas and thank you again for your business!
5.0
Bob B.
3 years ago
We're relatively new to town and have been doing some remodeling. We needed some tile and went to the box stores and saw a tiny selection, and "okay' prices (but probably lower quality). Then we went to a few places our contractor sent us to and received some pretty bad service, definitely not greeted with a smile. Fast forward to finding Bayview Flooring on Google - WOW 189 positive reviews. From the moment I walked through the door, I could see why they are reviewed so well. You are greeted by a professional customer service person. The showroom is large and nicely laid out with carpet, hardwood and tile areas. a MUCH larger selection than any of the box stores and other flooring places we had checked out. We worked with Nate on some tile for our bathroom. On one detail, a fancy shoer drain, when I cringed a little at the price, Nate said, "Google this and you can find a cheaper one. It won't be as high quality as ours, but it's just a drain." It always amazes when a salesperson actually shows empathy and doesn't make you feel cheap or stupid. As far as the tile, he showed us good, better and best. We bought the "better" grade and it was right in line with Lowes / Home Depot pricing. Excellent value. What a great experience at Bayview. It's great to have a store that you know you can go to next time and eliminate all of the shopping all over town and take the risk out of buying online and getting a product that's broken, not what you want, or hard to return. Thanks Bayview Flooring team!
5.0
Robert B.
3 years ago
We're relatively new to town and have been doing some remodeling. We needed some tile and went to the box stores and saw a tiny selection, and "okay' prices (but probably lower quality). Then we went to a few places our contractor sent us to and received some pretty bad service, definitely not greeted with a smile. Fast forward to finding Bayview Flooring on Google - WOW 189 positive reviews. From the moment I walked through the door, I could see why they are reviewed so well. You are greeted by a professional customer service person. The showroom is large and nicely laid out with carpet, hardwood and tile areas. a MUCH larger selection than any of the box stores and other flooring places we had checked out. We worked with Nate on some tile for our bathroom. On one detail, a fancy shoer drain, when I cringed a little at the price, Nate said, "Google this and you can find a cheaper one. It won't be as high quality as ours, but it's just a drain." It always amazes when a salesperson actually shows empathy and doesn't make you feel cheap or stupid. As far as the tile, he showed us good, better and best. We bought the "better" grade and it was right in line with Lowes / Home Depot pricing. Excellent value. What a great experience at Bayview. It's great to have a store that you know you can go to next time and eliminate all of the shopping all over town and take the risk out of buying online and getting a product that's broken, not what you want, or hard to return. Thanks Bayview Flooring team!
Anonymous
3 years ago
Robert - thank you for your stunning, thorough review! We truly appreciate your business and love to hear that you had such an exceptional experience. We strive to provide the best customer service and quality products around. Thank you again for your business.
5.0
Don K.
3 years ago
We stopped in hoping to find the right carpet in stock and get it installed soon. It had been over 10 yrs since shopping for carpet so the awesome sales person Patrick gave us the information to get the product we wanted. He is a gem and the store owners should hang on to him. Thanks Patrick!
Anonymous
3 years ago
Thank you for your business, Don! We hop you enjoy your carpet for many years to come!
5.0
Mary B.
3 years ago
We need flooring for our entire home. I went online to get more information and was emailed that night! From that point on, the service was excellent. Patrick came to our home. He had taken the time to look up pictures of our home from Zillow to get an idea of the style. He brought samples, spent time explaining products, taking measurements, etc. The work started on time and ended on time. The installers, James and Kevin, were professional and excellent. We were out of town and returned so we could be there on the day they said they were finishing. I wanted to be able to talk about any problems while they were still there. We found everthing perfect. Highly recommend!
Anonymous
3 years ago
Mary, thank you for the glowing review!! We think that Patrick, Kevin and James are the best of the best. We are glad that you agree! We hope that you enjoy your floors for years to come. \
5.0
Rosemary E.
3 years ago
We were so delighted with our experience at Bay View Flooring. We worked with Robin as our designer, and she was attentive to every detail. She even came out to our home to see exactly what adaptations needed to be made for a perfect installation. Careful measurements were taken prior to installation. Our installers, Kevin and James were so precise in their work and very careful of our furniture when they had to move it. They consulted with us every step of the way and left our home super clean at the end of each day. When our contractor saw the job he said it was really well done. All told, we had a very positive experience start to finish and we love our new floors!
Anonymous
3 years ago
Rosemary, thank you for the great review! We pride ourselves on attention to detail and are glad you noticed. Robin, Kevin and James are rockstars. We hope you enjoy your floors for years to come.
5.0
Ron L.
3 years ago
Excellent selection and knowledgeable staff.
Anonymous
3 years ago
Thank you for your business!
1.0
Shelby F.
3 years ago
Horrible customer service experience, similar to the other reviews on here- I wish I would have read these reviews before ordering! Long story short, we went in mid-October completely prepared and picked out our tile THAT DAY but it took them over two weeks to get back to us with a quote (and this was only after WE called THEM and reminded them) and then (October 20) we finally placed the order and were given a date about two weeks out that it would be arriving. We excitedly tore up our bathroom, paid plumbers to arrange the new bathroom layout and had our flooring contractor prepared to show up.. well, the day we were supposed to be receiving our tile, nobody contacted us. We waited, called them the next day and they are now telling us our order is on back-order and won’t be here for over a month!!! We already ripped out our bathroom and, including material costs, are out over $4000 this month with nothing to show for it and a tenant who can now legally withhold rent, all of which we explained to them. After a week of phone tag with management, they were only willing to give us $200 compensation for our “inconvenience” that was completely a result of their lack of communication. We are aware of markup, and know for a fact they are making much more than $200 off of this transaction, so that was really like a slap in the face. They also refuse to tell us the wholesale price so that we could come up with a reasonable number. Just completely shady operation. This was actually our second time buying from here, and I can confirm we will never be shopping here again. UPDATE: We just received a voicemail from the owner saying they cancelled our order ?? We told them we would be out an additional $1600 if we don’t get the tile by the end of this month. They also told their manufacturers they “aren’t allowed to speak to us” ?? Note: I do want to credit the positives of our experiences: Our first experience was with Nate, and he was awesome! He helped us get the tile we have in our kitchen right now, which we are very happy with. This time around we worked with Tina, who was very friendly and let us know she was new and still learning, so any issues we had with her I feel were due to improper training. Lastly, Jessica was extremely helpful and very communicative in helping us attempt resolving our current issue. UPDATE 2: 80% refunded?? We asked for $800 and, as we explained above, requested the wholesale price so we could determine if that number was too high. Never at any point were there any threats made, so that’s a completely fabricated and very harmful statement. And it still doesn’t make sense that during our earlier conversations your tone was very apologetic, then flipped as we didn’t accept your offer. We were originally told this was caused by firing the sales associate we had been working with and that we “fell through the cracks” .. then a couple days later, after we had said $200 would not suffice, it’s now all the distributors error and not your fault? We had been talking to your distributor who seemed to think this was not the case, but when we tried to follow up they informed us “Bay View instructed us not to speak to you and to direct you back to them.” It has now been three days since we were notified by text and voicemail that our order had been canceled without our prior knowledge, and after multiple attempts we have been unable to reach anyone at Bay View for comment. The only response we have received was the comment on this review, and we still have yet to receive our refund.
Anonymous
3 years ago
Shelby and Zachary, We want to apologize, again, for the inconvenience you have endured due to our distributor back ordering your material by 3 weeks. As mentioned on the phone, we were made aware of the back order when we checked on its status after you called inquiring. We were never alerted of this back order by our distributor. Although this situation was completely out of our hands, and that due to COVID impacted disruptions many companies are struggling to produce material on time, we did everything in our power to try to get the material to you sooner, as well as make this right. We started by offering a $200 credit, when you replied that you would not be satisfied by this we then asked what you thought would be fair. You asked for 80% of your order to be refunded while still obtaining the material. We understand that the back order was unfortunate and inconvenient, however we did not feel this was a fair resolution due to a back order. We value all of our customers, and we value all of our employees. After multiple threats were made to our employee after trying to help you, we made the decision to not continue interaction. A 100% refund PLUS $200 for the inconvenience was mailed to you. We wish you the best of luck.
5.0
Joanne B.
3 years ago
Robin did great job, from coming out to our home for measuring, and then recommending a carpet for our lower level. Paul and Luke were promt, polite, friendly, and completed the install to our satisfaction. Thanks
Bay F.
3 years ago
Thank you so much!❤
5.0
F M.
4 years ago
5.0
Carolyn H.
4 years ago
Jason helped me choose the perfect carpet and I love it! Paul and Luke were so efficient and easy to work with. I highly recommend them all as they were so professional.
Anonymous
4 years ago
Thank you for your business, Carolyn!
5.0
Diana
4 years ago
Patrick was great to work with in finding us the carpet and pad. He was flexible with us rescheduling installation due to construction delays. Used Costco discount which was awesome. Paul and Luke were friendly and professional in installing our carpet quickly and beautifully. Would recommend.
Anonymous
4 years ago
Thank you for your business, Diana!
5.0
BBS C.
4 years ago
Shopping at Bay View was a very pleasant experience. Beautiful show room and very helpful staff. I was so impressed with the installation of our carpet! Ben & Tom were the best! They did our master suite and we requested them for our family room, even if it meant we had to wait longer for installation. Also, they did a great job on the stairs! No call backs needed here! P.S. They play good music while installing!
Anonymous
4 years ago
Thank you for your business! We are happy that you love your floors and our installers music :)
5.0
Dan N.
4 years ago
I am happy to recommend Bay View Flooring to anyone who wants a highly professional carpeting dealer. From my first contact with the consultant Patrick, to the carpet measurements man Michael, to the installers Tom and Ben, all the Bay View employees were courteous, timely, and knowledgeable. The entire experience, from learning about carpet products, the cost estimating process, and the prompt and clean installation was pleasing to know still existed in Traverse City. I cannot recommend too highly this terrific company. I am extremely satisfied.
Anonymous
4 years ago
Thank you for your business, and review, Dan! It is our pleasure to make sure your experience was wonderful from start to finish.
4.0
Melissa V.
4 years ago
Anonymous
4 years ago
Hi Melissa, thanks for the review! If you feel you did not receive 5 star treatment, could you please let us know what happened? We appreciate the feedback and would like to ensure we can make things right.
5.0
Laurel C.
4 years ago
I loved working with Kristina! She was very patient with me while I tried to choose a backsplash tile. I had my heart set on a Chevron pattern & she found several for me to choose from. I stopped into the showroom many times to talk with her about my choice including the grout color. She was always so friendly & helpful. I was also fortunate to have Tom Saunders do the installation of the backsplash & my fireplace surround!! It was like putting together a jigsaw puzzle with the Chevron design. He was so professional & diligent in working out the pattern to absolute PERFECTION including matching the pattern in the corners & top-to-bottom! I seriously doubt if any other installer could have done such a great job! Thank you Bayview...I would highly recommend this company to anyone wanting professional, courteous work done in your home!!
Anonymous
4 years ago
Laurel, we truly appreciate the thoughtful review! Kristina and Tom are awesome and we are happy that you think so, too! Thank you for the recommendation and your business. We hope to see you again soon!
5.0
Tiffany S.
4 years ago
Great help from Bill Black in the showroom. The installers David and Lawrence were very professional and did a great job with install. We had a tricky floor that needed leveling and they took the time and truly cared about it be installed correctly and looking great !
Anonymous
4 years ago
Tiffany, thank you for your business! It is our pleasure to make sure everything turned out perfectly. We hope to see you again soon!
1.0
Matt W.
4 years ago
Anonymous
4 years ago
Hi Matt, it looks like you may have had a bad experience with us, could you share details with us so we can help resolve it? Thank you!
5.0
Beth T.
4 years ago
On day of installation Kevin and James were punctual, courteous, and wore mask. They efficiently made cuts so that we could have a few remnants from the project. Overall, a very professional job and the carpet looks great.
Anonymous
4 years ago
Thank you for your business, Beth! It is our pleasure to make sure your floors look great and keep you safe while doing so!
5.0
Crispin C.
4 years ago
This is our third experience with BayView Flooring. Trust us when we say that you have chosen the right company to do business with, This time we had the Kevin and James team. They were respectful, efficient and highly capable. Floor installing is a craft and they clearly took great pride in their work. Thank you again Bay View Flooring. You do not disappoint!
Anonymous
4 years ago
Thank you for the review! We truly appreciate your repeat business and kind words. It is our pleasure to work with you! Hope to see you again soon!
5.0
Bill H.
4 years ago
Bay View Flooring has a great array of options for flooring from which to choose for our home project. The sales staff was very helpful and installation crew did an excellent job. The installers were hard and conscientious workers with all of their time spent actively on the job and maintaining a clean work space with superb craftsmanship. We hope to do business with them again.
Anonymous
4 years ago
Thank you for your business! We appreciate you!
4.0
RICK S.
4 years ago
Kevin and James installed my floating oak floor, replacing carpeting, adjacent to an oak floor that was installed twenty years ago. The detail and craftsmanship that they exhibited was perfection and put a big smile on my face. I trusted them so much that I left my home well before they were finished, knowing that Kevin and James had integrity. I'd give them an eleven on a scale of 1-10. The sales person was another matter. He found a good match for the existing floor, but that's about it. He ordered synthetic, white quarter round that was an entirely inappropriate match for the red oak quarter round finishing the present floor. Then he nickled and dimed me for work and materials that are an incumbent part of floor installation. Plus, the fee for moving present furniture was patently ridiculous. And there's more. Look out! He gets a generous six out of ten.
Anonymous
4 years ago
Hi Rick - we are happy to hear you had such a great experience with Kevin and James! They are rock stars. I am disappointed to hear about your experience with the sales person you worked with. We strive to offer the most pleasant and first class experience from start to finish here. Please give me a call to discuss your experience in detail, I would love to make sure everything is resolved. Thank you! Jessica
5.0
Amy K.
4 years ago
Cindy, in the Cash & Carry building, was most helpful, and made the quick work I needed done happen! Thank you again Cindy, since other employees were not helpful I truly appreciate you and so should your employer!
4.0
Amy K.
4 years ago
5.0
pamela W.
4 years ago
enjoyed working with Cindy Mitchell at Cash and Carry flooring. Went in knowing what i wanted and was not high pressured to buy something else since they did not have enough of the product in stock. She picked up the phone got a hold of the company that makes the tile and we were able to order more. Within 3 working days my tile was here. Getting ready to start another project and Cash and Carry Flooring is where i will go and work with Cindy.
Anonymous
4 years ago
Pamela, we are happy to hear you had such a pleasant experience. Thank you for your business!
5.0
Rich V.
4 years ago
Great job Patrick. The installers were on time and even did the additional work without complaint. Thank you for getting our project done promptly. Our company gives you 6 stars.
Anonymous
4 years ago
Thank you for your business!
5.0
Bruce W.
4 years ago
Bay View has been a true pleasure to work with. Nate was very patient with my wife and me and gave us various options to consider given the goals we had for our master bath remodel. He helped us determine which materials would work best and showed us a wonderful variety of tile and flooring options to choose from. They sent Mike out for measurements and it was amazing how little waste there was. These guys are experienced and very knowledgeable. They also know how to listen. But all of this means little if the installer isn't equally qualified and talented. That's where Sam came in. Sam has around 30 years of experience with tiling and is also a heck of a nice guy. This remodel included a steam shower and Sam had some concerns he shared with others at Bay View to ensure we had the best design possible. Sam believes in doing things right the first time and gave us excellent recommendations along the way. The end result? An absolutely beautiful work of art. Now we're working with Bay View on replacing some old carpet. We highly recommend Bay View Flooring and Design and Sam for tile installation.
Anonymous
4 years ago
Bruce, what a stunning bathroom you have!! Thank you for the very kind review, we value the team here. Your remodel looks amazing and we are proud to have been part of it, thank you!
5.0
MaryAnn/Dan D.
4 years ago
Ben and Tom installed our carpet. They did an amazing job hiding seams--even a 45 degree cut in a doorway. Great work! Patrick was our salesman. He patiently worked with us to find the best carpet and padding for our in-floor heat. We could not be more pleased with the service, skill and workmanship from BayView Flooring. Thank you
Anonymous
4 years ago
Thank you for your business, MaryAnn & Dan! We appreciate you and your words about our team!
5.0
Michele C.
4 years ago
Paul and Luke spent 4 days in our home installing hardwood flooring and our family all agreed that they were the BEST workers we have ever had the pleasure of being around. Professional, courteous, upbeat and helpful they came in every day with a positive attitude and did a phenomenal job. I highly recommend Bay View Flooring.
Anonymous
4 years ago
Michele, what an excellent review!! Paul and Luke are two of the best, we value them being part of the team and are glad you do too! Thank you for your business
5.0
Michele W.
4 years ago
It is not an easy job flooring 2 rooms in a 120 yr. old home, but Sam and Josh tackled it with a good attitude. They made a tough job look easy and our home looks great! We want to thank Jason and the crew for helping us work through decisions and get the job done in decent time. We will go with Bayview again!
Anonymous
4 years ago
Thank you for your business and wonderful review, Michele! We are thrilled to hear your floors turned out fabulous! Thanks again!
5.0
Kathie K.
4 years ago
Everything about our Bayview experience was wonderful. From Patrick who worked with us in the store to pick out our flooring to our installation team of Kevin and James. They did a fantastic job of installing our new hardwood flooring. Patrick was extremely helpful and knowledgeable and got us exactly what we were looking for. Kevin and James were friendly, hard working and paid attention to the smallest details. They even let our dog in and out for us when we were at work. Patrick, Kevin and James are the absolute best. We cannot recommend Bayview flooring enough and would never go anywhere else!
Anonymous
4 years ago
Kathie, thank you for your glowing review! We value our employees and love hearing our customers do the same. Thank you again for your business.
5.0
Jessica S.
4 years ago
Josh was just awesome. Super courteous and did an excellent job. Highly recommend.
Anonymous
4 years ago
Thank you for your business!
5.0
THE S.
4 years ago
Quality products ..excellent service
Anonymous
4 years ago
Thank you for your business!
5.0
Jackie W.
4 years ago
We were very impressed with the service from beginning to end. Jason, the sales representative did a fantastic job explaining every detail regarding choices between carpet and wood flooring, including the installation process. Kevin and James installed our wood floor and were courteous, very hard working and paid such attention to every detail. We are thrilled with the results and absolutely love our new floor! Thanks to everyone.
Anonymous
4 years ago
Thank you so much, Jackie! We appreciate your business and love that you are thrilled with the results of your new flooring!
5.0
Abe B.
4 years ago
5.0
Cheryl S.
4 years ago
We were very happy with the vinyl flooring that Kevin & James installed. They took the extra time to make sure it was perfect
Anonymous
4 years ago
Enjoy your new floors, Cheryl! Thank you for your business!
5.0
Natalie W.
4 years ago
Working with Bayview Flooring was a wonderful experience from start to finish! Our salesperson Jason was very patient and accommodating as we explored many different options. He went the extra mile contacting distributors and obtaining samples for us of residential and commercial flooring. His expertise was invaluable in helping us understand how the technical specifications and installation methods for each type of flooring would affect performance in our art studio setting. Bayview's sales volume overall allowed us to get a very good price, and the materials arrived when they were supposed to. Scheduling and communication with the installation team was seamless. Kevin and James who installed our floor were professional and efficient and accommodating, plus friendly and easy-going. We feel confident with our ultimate selection, and it looks fantastic! We could not be more pleased, and will absolutely choose Bayview Flooring for our next project.
Anonymous
4 years ago
Natalie, thank you for your stellar review. We pride ourselves on customer service and are thrilled to hear you had such a pleasant experience! Enjoy your new floors!
1.0
Sherry N.
4 years ago
Last Saturday my husband and I went into Bayview Flooring to look at their selection of tile. We were very excited to see all that they had to offer and was approached by Gary right after walking into the door. Gary was helpful and pointed us in the right direction, gave us suggestions. We already knew what we were looking for so we only took about 30 minutes of Gary's time. When we left we gave Gary all our measurements and contact information. I was quite surprised that he didn't call us later that day as it was still early on when we were there and they were not busy. On Monday mid -day still no contact from Gary. My husband called, as they exchanged business cards, and Gary's voicemail box was full. He called the main line and reached Gary. He had not remembered us, he had none of our information so my husband provided this all to him. At this point how does he remember the samples that we excitedly brought home? Later that day we received our email with our pricing, $5900 for 1 17x13 bedroom carpet (not high end their silk line) and 140 square foot bathroom. We were gut punched when we received this as it was more than I am paying the professional installer to lay out our new shower and bathroom tile....Long story but to the point. Horrible customer service and much over priced. BTW I an getting 2 rooms carpeted and the materials for my shower for $4200, and not from a Box Store. Lastly, Gary has not even called us to follow up to ensure we received the bid or if we had questions.
Anonymous
4 years ago
Sherry we are so sorry that you had a bad experience in our store. Tim our owner reached out and spoke with your husband. We were very busy the day you came in but that is no excuse for the issues. Please accept a sincere apology and feel free to contact me directly if you would like to discuss further. Respectfully Kathy Hyland
5.0
Travis M.
4 years ago
Recently contracted Bay View to install flooring in my basement. I couldn't be happier with the products and the professional installation by their team. My tile was installed by David Prince, and looks amazing. I recommend BVF with enthusiasm.
Anonymous
4 years ago
Travis - thank you for your business and stellar review! We are happy to hear you love your flooring!
5.0
Gary K.
4 years ago
Kevin and James just finished installing carpet in our new addition. They did a wonderful job! Two very respectable gentlemen. The quality of their work goes way beyond normal. My wife and I would highly recommend them for their quality and expertise . Pride in their work is evident as well. Our thanks go out to Kevin and James.
Anonymous
4 years ago
Thank you for the glowing review, Gary! Kevin and James do excellent work and we are happy that you agree! Thank you for your business.
5.0
Amy W.
4 years ago
Very happy with our new carpet. Our installers, Kevin and James, did an excellent job!
Anonymous
4 years ago
Thank you for your business, Amy! We are pleased Kevin and James did an excellent job for you!
5.0
S L.
4 years ago
Had a terrific experience with Nate Houle, who oversaw my project, and installers Sam and Josh. They are true professionals and made sure everything happened quickly and perfectly. Can’t say enough good things.
Anonymous
4 years ago
Thank you for the great review! We are happy to hear you had such a great experience. Thank you for your business!
5.0
Tim H.
4 years ago
I want to compliment Nate, David and Lawrence for a fantastic job installing our new wood flooring. Nate was instrumental in organizing the project and David and Lawrence were here when they said they were going to be and left the worksite spotless after every visit. I highly recommend Bay View Flooring.
Anonymous
4 years ago
Tim, thank you for the review! We pride ourselves on customer service and are happy to hear that you had such a great experience! Thank you for your business!
5.0
David P.
4 years ago
We had an in home visit from Patrick Siler. He was very cordial and was able to to recommend a carpet type based on our home style and “wants and needs.” He offered to take a color sample back to the store to do some research to prepare for our in store visit. When we arrived Patrick was excited to show us what he found. The carpet was exactly when we had envisioned but were unable to articulate. The carpet was just installed by Paul and Lucas. They were friendly and very professional. Most important they took their time and did a terrific job! I will be calling upon Patrick and the crew from Bayside Flooring again
Anonymous
4 years ago
David, thank you for the stellar review! We are so happy to hear that your in home shopping experience was a pleasurable one! Thank you for your business.
5.0
John L.
4 years ago
We had a great experience and service with the installation of our wood floor. The entire team was great to work with; Jean in sales, Randy at the warehouse and John our installer. Great communication and follow up. We also couldn't of had a better installer. John was very professional, friendly and efficient. We would not hesitate to use Bay View for additional flooring.
Anonymous
4 years ago
John - thank you for your business and the glowing review! We hope to see you again soon! Enjoy your new floors!
5.0
Lois M.
4 years ago
Ben and Tom did excellent work installing our new basement and stairway flooring! They were professional, meticulous and all around nice. They explained everything throughout the day and left us with smiles. Would highly recommend Bayview!
Anonymous
4 years ago
Thank you so much, Lois! Ben and Tom are two of the best. Thank you for your business!
5.0
David K.
4 years ago
Jason Harris raises the bar for customer service extremely high in our region. He is knowledgeable, courteous and returns e mail and phone calls promptly. I will continue to recommend him to friends and family for all their flloor covering needs.
Anonymous
4 years ago
Hi David, thank you for the stellar review - Jason is the best! We appreciate your business.
5.0
Sue S.
4 years ago
We went to Bay View Flooring to replace laminate flooring with luxury vinyl. We really didn't know much about luxury vinyl except it was easy to take care of. Jason Harris was our salesperson. He was excellent! He spent a lot of time with us going over the different materials, colors, companies etc. We were given large samples (that he ordered in for us) of flooring to bring home to see if the color would work in our house. He is knowledgable about the products Bayview sells and quality. He answered all of our questions. Dave and Lawrence were our installers. They were very friendly, professional and perfectionist putting in our floor. They did a fantastic job. They worked very hard, kept the area very organized and clean. If we do floors in the future we would ask for Dave and Lawrence to do them for us. We could not have asked for a better experience. Would absolutely use Bay View flooring again. They have a great team.
Anonymous
4 years ago
Sue - we appreciate your thorough review! Jason is valued here, he is very knowledgeable and offers great customer service. Dave and Lawrence are awesome installers, we are so happy to hear that you are happy with the entire experience!
5.0
Steve G.
4 years ago
Kevin and James put the flooring down in our master bedroom and living room area. They were both professional and courteous. The job they did was really great. If we ever have to have any other flooring work done these are the guys we will request. Thanks so much Kevin and James.
Anonymous
4 years ago
Kevin and James are a great team! We value them! We are happy to hear you do too, thanks again for your business.
5.0
Sue M.
4 years ago
Great experience, both choosing the carpet and having it installed. The installers were very professional and did a superb job, completely hiding the seam that was necessary to piece the carpet. Thank you to Patrick for his patience and the installation crew.
Anonymous
4 years ago
Thank you for your business, Sue! We are happy to hear that you are pleased with your new flooring!
5.0
Kathy R.
4 years ago
Robin Whipple was great in helping me find the right carpet, did a great detailed layout of what was needed and followed through with me on the order thru the install and after. The team of Paul and Luke did a fantastic job of removing and installing the new pad and Carpet. I would recommend them for exceptional work. We've had some bad experiences downstate many years ago with carpet installed poorly and this exceeded our expectations. Thank-you for your professional work!
Anonymous
4 years ago
Kathy, thank you for the raving review! Robin, Paul and Luke are important parts of our team and we love what they do, too! Thank you again for your business.
5.0
Becky B.
4 years ago
IN this time when thing are so uncertain WE would like to Thank Sam WATTS for making us feel very Safe while in our home installing our flooring he was very professional we would recommend Sam to anyone ..Very nice young Man Thank -you Steve an Becky Bunch 5 -19 -2020
5.0
Jen L.
4 years ago
We used Bay view to renovate our bathrooms and they sent the amazing Tom Saunders to do our tile work. We were blown away by the craftsmanship in our showers and on our floors. I get compliments on the tile work every time someone sees my bathrooms! And when disaster struck by way of an electrician's drill through our beautiful shower, Tom Saunders was able to fix it in no time! His eye for detail and professionalism is hard to find!
Anonymous
4 years ago
Thanks Jen, so glad you love your tile. And yes Tom is the best!
5.0
Jennifer L.
4 years ago
We used Bayview to renovate our bathrooms and they sent the amazing Tom Saunders to do our tile work. We were blown away by the craftsmanship in our showers and floors. I get compliments on my tile work every time someone sees my bathrooms! And when disaster struck by way of an electrician's drill through our beautiful shower, Tom Saunders was able to fix it in no time! His eye for detail and professionalism is hard to find!
Anonymous
4 years ago
Tom is the best! We are so happy to hear you loved him too. Thank you for your business and the thoughtful review, we hope to see you again soon!
5.0
Adam R.
4 years ago
Tom Saunders of Bay View Flooring is one of the best installers I have worked with. His attention to detail from beginning to end can not not be measured. His knowledge of the trade only comes with extensive work in the field. He has put in his time and it shows. Working as a Project Manager, I could always count on Tom to deliver the highest level of craftsmanship. If I could only choose one contractor to install at my house, it would be Tom Saunders.
Anonymous
4 years ago
Thank you for the glowing review, Adam! Tom is exceptional, we are lucky to have him!
5.0
Daniel T.
4 years ago
From the time we walked in, it took them less than 2 weeks to install new carpetting. These guys are the best and now Im ruined for other businesses as I expect the same level of service. Nate was friendly, helpful, and gave us a decent price. Our dog refuses to sleep anywhere but on the new carpet now. If you're looking for a local flooring place, this is it. Couldn't be more satisfied.
Anonymous
4 years ago
Thank you Daniel!! We appreciate your kind words and so appreciated during this uncertain time!! We are going to open for curbside next week! Spread the word:) Make it a great weekend.
1.0
Russ S.
4 years ago
My builder said we need to go through Bay Flooring to pick out our flooring to our new home. Long story short we picked out laminate flooring said it is very strong will last a very long time. It's poor quality reached out them. Spoke to the manager he said he would look into and I have not heard back from him it has been over 3 months. There were other issues too. We will never buy from them again.
Anonymous
4 years ago
Dear Russ, I am sorry you are unhappy with your flooring. We have looked into the claim notes and see that the issue is not the product but the use of the product and the heavy door with wheel used on top of the laminate flooring. Bay View Flooring did not install the product. We called and texted you yesterday and your reply was that you are done and did not want to discuss. We pride ourselves in great customer service and you can see this by reading some of our hundreds of good reviews. According to the records you had not returned calls to our warehouse management. In good faith we would like to help you resolve this issue even thought it is not a product issue. Please reach out to us at info@BayViewFlooring.com if you would like to discuss further. Thank you.
5.0
Julie C.
4 years ago
I recently had luxury vinyl flooring installed in my hone and I'm so pleased with the excellent product and workmanship at Bay View Flooring. My salesman Jason was knowledgeable and great to work with. Installers Kevin and James were true craftsmen. They were meticulous in every detail. My house has never looked better. I cannot recommend Bay View Flooring enough! I would never go anywhere else!
5.0
Jena M.
4 years ago
We could not be more pleased with the tile and installation work that Bay View Flooring did in our new, custom home in Interlochen. Robin worked with us to find the perfect tile and the installer Kevin did an outstanding job. The results are stunning! Thank you! We highly recommend Bay View Flooring!
5.0
Morgan M.
4 years ago
Kevin and James did a wonderful job. Got the job done very quickly and it looks great.
5.0
paul s.
4 years ago
5.0
Pamela M.
4 years ago
I walked into Bayview Flooring last August to look at wood flooring and was lucky enough to meet with Nate Houle. He spent a lot of time with me and gave great suggestions. Ultimately I decided on the Preverco Hickory. Installation was completed this week by Kevin & James. The floor is stunning! Can’t wait to get the tile installed as well. Nates been a pleasure to deal with and made the process enjoyable. I highly recommend him and the whole team. Edit October 2020 Tile is almost complete! Nate has continued to go above and beyond and Tom the tile guy has done an amazing job! Can’t wait to show his work off! Thanks everyone!
Anonymous
3 years ago
Pamela, thank you for your reviews!! We are so happy that you love your flooring as well as our staff. Nate and Tom are experts at what they do! We appreciate your business.
5.0
Leighton C.
4 years ago
Great Experience and Service!!! 11,000 square feet of new flooring for the lower level of our church, done. Gary was fantastic. His product knowledge and guidance made it easy to pick the correct flooring for our needs and and his quote was right on budget. And John, our lead installer was incredible! He worked a week of night shifts so that the YMCA Child Development Center could continue to operate during the day. I am absolutely satisfied with the quality of work. Thank you again, Gary and John.
Anonymous
4 years ago
Thank you for your business and kind review! We have a great team here and were happy to work around your schedule to make this work.
5.0
William B.
4 years ago
We went into Bay View with a good idea of what we wanted as a replacement for the carpeting in our family room, porcelain tile. It would protect from wet feet from those coming in from the pool. We meet with Bill Black and within a short period of time he had enlightened us as to a better option we were not familiar with, which would probably be less expensive than porcelain tile, and would totally meet our needs. Bill's information and familiarity with the product provided us with the answers we needed and we are very appreciative of his knowledge and experience. He did a great job. Ben and Tom, our installers, showed on time, viewed the work site, and provided information on installation options available for our new flooring. Once we made the necessary decisions they started the process of; moving furniture, cutting and removing old carpeting and nail boards, checking and site repair on issues with original floor, and finally installation of the new floor. The two day process was completed just as promised with furniture returned to it's original position. The installation, because of the layout of the family and adjacent rooms, required a number of different transition pieces, one which was the innovation of our installation crew, and the result could not be better. We Love it. Thanks to all involved. Deb and Bill Bowron
Anonymous
4 years ago
Deb and Bill - Thank you for your thoughtful review! We are very happy that you are so pleased not only with the end result but also the process leading to it! We value your business.
5.0
Travis M.
4 years ago
Our experience with Bay View Flooring started over a year ago. Our salesman Patrick helped us choose the right flooring for our new home. The hardwoods we chose were perfect, and complimented our home's interior design features. Unfortunately, our builder elected to use his own installers in an effort to save money. Because of the squeaks and bounce associated with the entire main floor, Bay View did an in-depth investigation. Our builder's installers we not experienced enough and used the wrong fasteners to secure the floors. The hardwoods needed to be removed. Our salesman Patrick Siler went above and beyond in order to coordinate the removal and proper installation (by Bay View) of our flooring. With the support of the owner at Bay View, Tim Hyland, he coordinated with our builder to have the old floors removed. They organized a team to be led by Randy Merchant, who would establish a plan to conduct the work with the least amount of disruption to our family. The team of professionals: Kevin, James, Paul, and Chris that conducted the work were absolutely fantastic. Their work site (attached photos) was left neat and clean a night, and the final result was beyond impressive. For the last six month every step we took was a reminder of how cutting corners has an adverse result. My family and I are now very proud of our floors, and are no longer embarrassed to have guests over. Our new floors that were installed today are simply amazing. From the sales team at the showroom, to the professionals that have their knees in the floors, "Bay View is above reproach." Recommend with enthusiasm...
Anonymous
4 years ago
Travis - we couldn't thank you enough for the truly kind words and thorough review! It was an absolute pleasure working with you. Thank you for your patience through this process. We are so happy that you are pleased with the end result! Thank you again for your business!
5.0
Susan S.
4 years ago
Robin has a great eye for design and was great with suggestion on tile options and designs. Tom was our installer he was meticulous keeping our home protected while he worked on tiling 3 bathrooms and the back splash in our kitchen. Tom was professional and reliable. He was such a hard worker and was dedicated to giving us the best design. Thanks again for a job well done
Bay F.
4 years ago
Thank you Susan!!
4.0
Rick J.
4 years ago
I was in there a few days back. Good people great store.
Anonymous
4 years ago
Rick thank for your review, we are proud of our team here!
5.0
James S.
4 years ago
From conception, to selection, to purchase, to installation, the relationship that has developed between Bay View and ourselves has been a very satisfactory one. We were building a high end custom home in East Bay Township and were seeking a tile installer to partner with to assist with our kitchen, laundry, and three bathrooms. A friend suggested Bay View. Our Sales Associate (Robin) was a wealth of information when it came to selecting the proper tile colors and finishes needed to achieve our vision as well as adhering to our budget. She spent a great amount of time making sure everything was "just right". She is also a great communicator - ensuring that we were well informed on the delivery of materials and scheduling of install. Our installer (Tom) is everything a home owner would want. As an experienced tile installer, his attention to detail, willingness to discuss options, and his exemplary work ethic are at the highest level. Our home has many natural and irregular wood surfaces that require an installer to have patience and know-how. Tom handled the job in a professional manor that resulted in an absolutely beautiful Master Bath and two additional full baths. We are looking forward to Tom's return to install our kitchen and island back splash later this month.
5.0
kandi l.
4 years ago
Josh Hyland did a fantastic job installing our tile backsplash! And, Robin helped us select the perfect tile that we were struggling to find on our own. Thank you
Anonymous
4 years ago
Kandi, wonderful to hear you are so pleased! Thank you for doing business with Bay View Flooring.
5.0
Stephanie B.
4 years ago
My experience with Bay View flooring was excellent! They recommended a great product based on my taste and the space & setting, and took the utmost care in installing the product. It looks beautiful and I love it! I would highly recommend them!!
Anonymous
4 years ago
Stephanie, thank you for your review we understand how valuable your time is. Glad you are pleased!
5.0
Dan P.
4 years ago
Bayview Flooring just completed the tile for the remodel of our master bath. What a pleasure to work with Robin, the sales person and Tom, the installer! They are both so professional. Robin was patient and helpful in helping us with the design and tile choice, and Tom is an absolute perfectionist and a pleasure to have in our home.
Anonymous
5 years ago
Dan thank you for taking the time to leave a review! We know your time is valuable. We value your business and are pleased that you were happy with the finished product.
5.0
Keith L.
4 years ago
Kevin and James returned to our home after completing the entire upstairs to now replace our entire downstairs flooring with Cor tec vinyl.Once again very impressed with the workmanship and attention to detail these friendly and hard working men have created. The man cave is alive once more!
Anonymous
5 years ago
Thank you so much for the kind words, Keith! We value your business!
5.0
Katie P.
4 years ago
Beautifully tiled shower. Had some communication glitches throughout, but Tom did an amazing job installing the tile and was always professional and understanding. Have to say the end result was well worth it.
Anonymous
4 years ago
Katie, thank you for taking the time to leave a review. We value Tom, he is an outstanding employee and tile setter. I am sorry that you had some glitches with communication. We always strive to give our clients the best flooring experience possible. We hope you enjoy your tile for years to come!
5.0
Carol
4 years ago
We are more than happy with the professional work that was completed in our master bathroom by Tom Saunders. Our shower and flooring tile work turned out even more beautiful than expected. Tom kept us informed all the way through the project and was always pleasant to have around. I was almost hesitant about writing this review because we want Tom to be available for OUR next project. If more than 5 stars were available we would definitely rate him higher. Thanks Tom!
Anonymous
4 years ago
Thank you Carol, Tom is a very valued employee!
5.0
Dorothy B.
4 years ago
Just had laminate flooring from Bay View Flooring installed in a store room and finished with quarter-round molding. Work done by Matt Kurth. Did a great job of making a smooth transition from existing flooring in the hallway to the store room. Very pleased!
Anonymous
4 years ago
Dorothy, thank you for the nice review! Glad you are pleased, thank you for doing business with us.
5.0
Beth E.
4 years ago
Jean was courteous and helpful to us in selecting tile and with the logistics of arranging to have it installed. Phone calls and e-mails were returned promptly. Ron did a beautiful job on the installation and was very professional. We're very pleased with the services we received and with the look of the tile itself!
Anonymous
4 years ago
Beth, thank you for your review! We are so happy you are pleased with our rock star team :) Looking forward to doing business with you again!
5.0
Maya K.
4 years ago
Bayview Flooring is a must! Patrick, our salesman, was top notch. Kevin and James, our installation team, did a beautiful job! Not only do we love our new floors, we loved the entire Bayview experience. The top!
Anonymous
4 years ago
Awesome review, Maya! Thank you for your business and loyalty!
5.0
Kenneth B.
4 years ago
We used Bayview for the flooring in our new home in the Bellaire area. Robin Whipple helped us with selection, budget, and installation. The wood flooring we installed on the upper level is fantastic! They just finished the installing the carpet in the lower level and stairs and we could not be happier. The installers are very professional, did a great job and cleaned up as they left. I would highly recommend them for any flooring needs.
Anonymous
4 years ago
We appreciate the recommendation, Kenneth! Thanks again for choosing Bay View!
5.0
Cindee M.
4 years ago
Once again, a top notch experience dealing with Gary. He led us to exactly what I had described - and it was on sale! The installer Matt Kurtz was great too. A quick, efficient job. A thorough clean-up afterwards. I would recommend both to anyone!
Anonymous
4 years ago
We appreciate your loyalty, Cindee! Thanks for the kind review and we look forward to working with you again soon.
5.0
Sarah K.
4 years ago
Josh Hyland was my installer. He did a wonderful job, was quick and very professional. Randy at the warehouse was also very helpful and knowledgeable. What a great team!
Anonymous
4 years ago
Sarah, we appreciate your business! Thank you for choosing Bay View.
5.0
Tania A.
4 years ago
Bayview handled my carpeting needs with pure professionalism. From my first contact with Patrick in the showroom, where he listened to what I needed for my home and then proceeded to show me my choices and to make sure I got the most value for my money, to the installation where Ben and Tom did a fantastic job installing my new carpet. My old carpet was over 17 years old, and I knew the padding underneath was "disintegrating", and I fully expected to be cleaning a lot after the new carpet was in, but Ben and Tom did such a great job, that all I had to do was replace my furniture, and they even took a minute to help me move one very heavy piece back into place. I would definitely recommend Bayview to anyone needing carpeting.
Anonymous
4 years ago
We are please to see that you love our team, too! Thank you for choosing Bay View and we hope you continue to enjoy your carpet for years to come!
5.0
San F.
4 years ago
Our floors look amazing. Great workman ship. James and Kevin were polite and friendly. We would highly recommend Bayview Flooring. Dave and Jane
Anonymous
4 years ago
Dave and Jane - We love that you have amazing floors now! Kevin and James are valued here, we are glad you saw that as well! Thank you again for your business!
5.0
Gregg B.
5 years ago
After being involved in a 7 week long nightmare with a big box store for flooring, we asked a trusted friend who they recommended. Bay View was the immediate answer. We went into Bay View very frustrated and non-trusting, but right away from Gary, our sales guy until the installation occurred 1 week later, we were BLOWN AWAY! Kevin and James were OUTSTANDING, courteous, and installed our floor just as if they were doing their personal homes. We are now enjoying our new floor and are over the moon happy with the investment and experience with everyone at Bay View Flooring! We will not go anywhere else in the future for our flooring needs and highly recommend Bay View!!!!
Kevin Z.
5 years ago
Thanks for the kind words Gregg,it was a pleasure working with you and Stacey on your flooring project. I’m so glad your Loving your new floor!
Bay F.
5 years ago
Thank you for taking the time to leave a review! 💫🙌 we are so proud of our team:)
5.0
Stacey B.
5 years ago
What a great experience! Gary helped us pick out a great flooring matching our needs and had the install scheduled within a handful of days from ordering. Kevin and James were impeccable installers with amazing attention to detail while being pleasant and conversational. They kept their worksite (our home) clean and even learned our dogs names to help comfort them while we were gone. Great experience and I highly recommend. We will use them again.
Anonymous
5 years ago
Thank you Stacey! So glad you are happy with the finished product and the entire experience with Bay View Flooring.
5.0
Alexis E.
5 years ago
Last week we purchased Core Tec flooring from Bay View Flooring. It was installed in our Dining Room, Kitchen,Living Room and Hallway. Our installers , Kevin and James were stellar !!! They were courteous, neat and very professional. Their workmanship was Meticulous . We feel very fortunate these two young men were our installation team. The rooms look FANTASTIC !!!!! L S M
Anonymous
5 years ago
Alexis thank you for the raving review! Kevin and James are the best of the best and so is Coretec brand Flooring. We hope you will enjoy your flooring for years to come.
5.0
Sandra W.
5 years ago
We have done a lot of shopping here since we have been renovating our home in Traverse City. Not only are the staff friendly, they are very knowledgeable, each person knows a lot about everything. We have purchased carpet for 1 room, tile for 3 areas and great blinds for 2 rooms. I’m sure we aren’t finished yet but every time I need design service I don’t hesitate to call this store, they are great! I highly recommend!.
Anonymous
5 years ago
Sandra, your review is very appreciated! We appreciate the feedback and so happy you are pleased:)
5.0
Donna H.
5 years ago
Ben and Tom arrived on time and worked diligently to install the carpet I ordered from Bay View Flooring. It was obvious that they were well versed at their craft and not only listened to a problem I had when previous installers came to my house (not from Bay View Flooring) but solved the issue as they installed the carpet meticulously. I could not be more pleased with the carpet that I choose, Patrick, the salesman who helped me choose the carpet, and Ben and Tom who installed it for me. From start to finish, Bay View Flooring gets five stars and I am a customer for life!
Anonymous
5 years ago
Thank you for the kind review, Donna! We are truly happy to have you as a happy customer!
5.0
Pam C.
5 years ago
100% satisfied with the service and installation of our floors - from working with Whitney during the sale through installation with Paul. Paul and his crew did a great job - they went above and beyond to make sure we were happy with the final product. Thank you!
Anonymous
5 years ago
Thank you!
5.0
Rae B.
5 years ago
Bay View Flooring has been a joy to work with from the moment I stepped into their beautiful showroom. From the receptionist, to Jason, our salesperson and especially Josh our tile installer extraordinaire! Josh is a perfectionist craftsman and very artistic. His work was meticulous, the end product absolute perfection. Not to mention how absoluately clean the whole place was when he left. they make me wan to redo all of my floors.
Bay F.
5 years ago
Thank you!
5.0
Sally S.
5 years ago
Knowledgeable and friendly staff and affordable products. Installers are professional, friendly, and consistant workers.
Anonymous
5 years ago
Thank you, Sally!
5.0
Jonathan M.
5 years ago
Nate with Bayview flooring was absolutely amazing. Lines of communication were always open with very quick responses. He came out to look at the house, quote the job, make recommendations that ultimately saved us money, and his team installed everything in a timely manner and the crews cleaned up after themselves. Highly professional and we highly recommend. Truly a joy to work with and made being out of town not an obstacle.
Anonymous
5 years ago
Thank you so much, we appreciate your business and are thrilled to hear how happy your experience was!
5.0
William L.
5 years ago
5.0
William L.
5 years ago
5.0
Josephine H.
5 years ago
Last week, we had Coretec installed in our bonus room (which serves as the sewing room) and carpet installed on the stairs leading up to the bonus room. Our installer, Paul, did a phenomenal job on both counts. He was able to do the entire job in a day and half. He was so friendly and professional and made sure everything was cleaned up before he left. Both the floor and the stairs are absolutely beautiful. Our salesman, Jason Harris, was great to work with and helped us pick out just the right Coretec product and the carpet that looks perfect with the wall color. Bay View Flooring is the best place to look for flooring for your home!
Anonymous
5 years ago
Thank you Josephine!
5.0
Jack Y.
5 years ago
Kevin and James installed carpeting in our basement/stairs and did a fantastic job! We will definitely be back for future work! Thank you : )
Anonymous
5 years ago
Thank you, Jack!!
5.0
Sally E.
5 years ago
We had an excellent experience with Bay View. Nate was very knowledgeable and helpful through the entire process. John, John and Shane were exceptional installers with attention to every detail. We couldn't be more pleased with the finished product.
Anonymous
5 years ago
Thank you Sally!
5.0
Edward S.
5 years ago
Efficient and knowledgeable. Nate took us through the process of selecting quality carpet for our new house and the installers were on time and professional. We were given a price for labor and material and that price didn't change at all. They even put together some transitions for rooms that they weren't even installing in at no extra charge. I would definitely use them again and recommend them to anyone looking for a good flooring place.
Anonymous
5 years ago
Thank you Edward!
5.0
Sheryl H.
5 years ago
Super knowledgable sales and installation team!
Anonymous
5 years ago
Thank you Sheryl!
5.0
Deb S.
5 years ago
5.0
Judy A.
5 years ago
I had Bayview flooring install Coretec vinyl flooring in my home this year and worked with Patrick in sales. Start to finish, it took only three weeks! The installer Jack was prompt, courteous, and very meticulous— great job all around.
5.0
michaelcampo82
5 years ago
Paul & Christopher did and excellent job installing our stairway carpet runner.
5.0
Michelle C.
5 years ago
Very impressed and pleased with Bay View Flooring, from the minute I walked into the store , I was well attended to. Nate was great to work with, very knowledgeable , he helped me pick out a great product, and was available for any questions I had during the installation process of my floors. David did a beautiful job on installing our floors, was very professional and timely. Very satisfied customer
5.0
Steve F.
5 years ago
We recently did a whole house remodel including new wood floors, three tiled bathrooms, a tiled foyer, Tile Back Splash in the kitchen and new top quality carpets in two bedrooms. All was sourced from Bay View. We worked with Jason Harris who really knows his products. Jason has a great sense of what product works best in different areas. In addition, he has a good sense of design. Equally important, he is a nice guy to work with and was very diligent in ensuring timely delivery and good installation. I wholeheartedly recommend him to anyone working with Bay View. I also recommend Bay View Flooring. They have a great selection of products and are very professional.
Anonymous
5 years ago
Thanks Steve! Josh is a valuable part of the Bay View Team:) we appreciate your time to leave this review.
5.0
Kristina H.
5 years ago
I had Tom Saunders do my tile work! He did a beautiful job!! I have really nice looking floors. I had help picking the tiles by Patrick Siler, who did a good job helping me decide on the tile and design. But Tom is the one that put it in!! I do highly recommend Bay View Flooring! Make sure you request Tom!!
5.0
John M.
5 years ago
Kevin and James did our entire cottage with laminate flooring and carpet on the stairs. It came out great They were on time and cleaned up after themselves better than any workmen we've ever had. Thanks for a great job!
5.0
Terry C.
5 years ago
Robin helped us pick out the perfect tile for our project and Tom installed it. Tom did an excellent job and was very diligent about cleaning up after the job was complete. The tile job exceeded our expectations!
5.0
Jackie B.
5 years ago
Bay view Flooring and their installers Kevin and James did an incredible job on my stairs. I can't say enough about their professionalism and workmanship. It was a challenging job and they took their time to make sure it was perfect. My salesperson Nate, was great to work with and made sure all my questions and concerns were addressed. I highly recommend Bay view Flooring for all your flooring needs. You will not be disappointed!!
Anonymous
5 years ago
Thank you for taking the time to review us Jackie!
5.0
Sharon W.
5 years ago
Jason and John did an awesome job helping us get carpet installed. Great to see when I came back that they had gone over and above by their cleanup and it was all vacuumed for me. Thanks so much and will definitely use them again in the future!!
5.0
Patrick S.
5 years ago
5.0
Mary B.
5 years ago
5.0
James B.
5 years ago
Crew was exactly on time and did a perfect tile and carpet job. Friendly, tidy, quiet and did excellent work. This was our second install from Vay View and both teams were very professional and neat. This crew was Kevin James and Jason. 5 stars.
5.0
Mary B.
5 years ago
Thank you Bayview Flooring for installing the most beautiful floor ever. The details were all about professionalism and experience. Everyone who has seen it has commented on the quality and beauty of the floor. Thank you Paul and Christopher!!
Anonymous
5 years ago
Thank you for your business, Mary! We are so happy that you are so pleased with your new floors!
5.0
John G.
5 years ago
Nate was our salesman and Tom did the installation on our tile shower. Turned out nice. Thanks guys...
Anonymous
5 years ago
Nate and Tom certainly are excellent. Thank you for your business, John! We are happy to hear it turned out nicely for you.
5.0
Dakota C.
5 years ago
Kevin and James were great, unobtrusive, in and out. Cleaned up well and were very friendly. I would highly recommend them for flooring. We are very happy with the results, they definitely went that customer service "extra mile" too.
5.0
Susan C.
5 years ago
From the first time I met Robin in sales, to the great installation team of Kevin and James my experience with Bay View Flooring could not have been better. Robin listened to my needs and was so helpful with her years of experience meeting my needs. From coordinating colors with the combination of laminate flooring with the Lux vinyl in the master bath everything exceeded my expectations. The installers Kevin and James removed and disposed of my old carpet and moved from room to room, efficiently, keeping each room cleaned up as they move on to next, five rooms in total. Kevin and James were so professional, nice, polite and concerned for my needs too. From the laying of the floor to the trim work, everything was done with excellence. I have no complaints. Robin also helped me with new window treatment, she personally came to my home and measured the windows and met my needs. and my budget too. I can’t say enough about Robin Whipple (sales) and the installers Kevin and James, I highly recommend BayView Flooring and the team of Robin, Kevin and James. I was also pleased that they traveled to Higgins Lake, after visiting other area flooring stores Bay View Flooring exceeded in variety, quality and customer service. Thank you Robin, Kevin and James for a wonderful experience. I love my new flooring.
Anonymous
5 years ago
Thank you for the wonderful review, Sue! We are so thankful for your kind words and truly appreciate your business!
5.0
Bunny R.
5 years ago
5.0
Lino B.
5 years ago
Just had floor installed by Kevin and James. Very pleased with their workmanship. They make a great team. I would recommend them to anyone.
Anonymous
5 years ago
Thank you Lino!
5.0
Nell S.
5 years ago
Patrick was a wonderful easy sales person, got the product and installers quickly. We were blown away by the challenging job John and his crew did for us. We are very happy and will return.
Bay F.
5 years ago
Thank you Nell!
Alex Z.
4 years ago
Sorry , but I would NEVER do business with Patrick.
5.0
Shane B.
5 years ago
Best place in ALL of northern michigan to get service , selection , and vast knowledge in all of your flooring needs. Even people from out of state visiting this town for vacation stop in and order flooring. The staff is super nice. And the company is well known and involved in the comunity.
5.0
Martha C.
5 years ago
Efficient, reliable, great quality, pleasant and professional!
Anonymous
5 years ago
Thank you Martha! We value your business!
5.0
Jim H.
5 years ago
We talked to Robin several times on the phone, she was very nice and helpful. Kevin and James brought the carpet out and installed it, they did an excellent job. We would recommend Bay View Flooring to everyone.
Anonymous
5 years ago
We are pleased you had a pleasant experience, Jim! Thank you for your business.
5.0
donna h.
5 years ago
Bay View just finished tiling our master bath floor, shower, and fireplace, and carpeting our master bedroom, and it all looks spectacular! Our salesperson Robin was friendly, helpful, knowledgeable, and found ways to save us money. She was always accessible and checked in on the install progress. Our installer Tom was simply THE BEST! He is very friendly and very helpful with a "can do" attitude. He did an excellent job and has an amazing artistic eye. We highly recommend Bay View!
Anonymous
5 years ago
Donna - thank you for your review! Robin and Tom are rock stars. We appreciate your business!
4.0
Charlotte G.
5 years ago
5.0
Renee C.
5 years ago
Patrick Siler was a great help to us in the showroom and Paul and Christopher did a beautiful job with our installation! We love our new flooring. Thank you Bay View Flooring!
Anonymous
5 years ago
We are so pleased that you love your new flooring! Thank you again for your business!
4.0
Laura N.
5 years ago
We had a wonderful experience with Bayview. There were a few complications in getting our final invoice prepared but they were handled professionally by Whitney Radtke. Our installers, Paul and Chris, were careful and conscientious, and very thoughtful and friendly. They did an excellent job on the installation and our floors look amazing! We would recommend Bayview Flooring without hesitation.
5.0
Shea P.
5 years ago
I had an excellent experience working with Nate Houle. He helped me find the right floor for my house within my budget. He said, "We can't find you an 'okay' floor, we have to find something you're really excited about!" That's exactly what we did! Thanks Nate and the team at Bayview Flooring.
Anonymous
5 years ago
Thank you for your kind words, Shea! We are happy that Nate was able to help you and offer a seamless process in purchasing your new floors!
5.0
John L.
5 years ago
I am so pleased with the job these folks did with a remodeling project at my recently purchased house. I am not much of an interior designer and Robin picked a perfect type and color of flooring for my "man cave" project and the installers worked quickly and did excellent qualify work. So I give five stars to this company.
5.0
Emily D.
5 years ago
I love Bayview and really enjoyed working with Patrick during our last project. It was a challenging renovation with a lot of moving parts and Patrick really helped ensure everything ran smoothly from start to finish. I highly recommend Bayview and will use them again whenever I need flooring.
Anonymous
5 years ago
Thank you Emily!
5.0
sam b.
5 years ago
Bay View flooring has a wide selection of products, the staff knows their business and the craftsmanship of the installers was impeccable.
Anonymous
5 years ago
We are happy to hear that you had such an enjoyable experience, Sam! Thank you for choosing Bay View Flooring.
5.0
Paul C.
5 years ago
Lots of selection and quality, great place to purchase that new flooring project!
Anonymous
5 years ago
We are happy you regard us so highly, Paul! Thank you for choosing Bay View Flooring for your flooring needs.
5.0
Bob W.
5 years ago
We were fortunate to work with Whitney in selecting our flooring products. She took the time to understand our needs for flooring. She explained the differences between flooring types which allowed us to make an informed decision in selecting the flooring types that best suited our needs. Having both Kevin and James install the flooring made what had been already a good situation even better. They definitely know their jobs well. They made quick work of removing the old flooring and preparing for installation. They made sure that we were happy with everything through the entire process. If you are reading this review and are in need of flooring, these three individuals will exceed your expectations. June 16, 2021 After sometime enjoying the flooring we purchased from Bay View 2 years ago, we decided to finish off the remainder of the house. This time Gary assisted us in the selection of our flooring. James and Kevin were available to complete the installation as before. Again the entire process was great. Gary and Randy handled everything instore and with scheduling delivery. No issues there. Our friends, James and Kevin completed the installation efficiently, timely and professionally. Charlie, our Basset Hound enjoyed his morning greetings with the both of them. Charlie's a talker. We are very pleased with our decision to chose Bay View.
Anonymous
5 years ago
Thank you for the wonderful feedback, Bob! We appreciate your business. Whitney, Kevin and James were all very happy to help you through the process. Thank you for choosing Bay View Flooring.
5.0
Jennifer C.
5 years ago
Kevin and James did a great job of installing new wood laminate floors throughout our older home, that has seen two additions to the original house. They were friendly, professional, and creative. Bill did a good job of planning for our project. We are thrilled with our new floors!
Anonymous
5 years ago
We are happy to hear that you are thrilled with your new floors, Jennifer! Thank you for choosing Bay View Flooring for your new flooring project!
5.0
Philip C.
5 years ago
Props to the whole team, with an extra special shout out to our installer Tom Saunders. Tom laid ~300 sq feet of large format porcelain tile with a 1/16” grout line and it looks fantastic. He definitely has an eye for aesthetics, meaning that he paid attention to the room’s boundaries and grain of each tile. The end result is that pattern ‘flows’ and doesn’t have that disjointed look that happens with a haphazard installation.
Anonymous
5 years ago
Thank you for choosing Bay View Flooring, Phillip! Tom sure is an artist!
5.0
Phil B.
5 years ago
Props to the whole team, with an extra special shout out to our installer Tom Saunders. Tom laid ~300 sq feet of large format porcelain tile with a 1/16” grout line and it looks fantastic. He definitely has an eye for aesthetics, meaning that he paid attention to the room’s boundaries and grain of each tile. The end result is that pattern ‘flows’ and doesn’t have that disjointed look that happens with a haphazard installation.
5.0
Gene E.
5 years ago
Bayview Flooring recently finished two large projects in my house. The first required removal of all flooring ( over 2,000 sq. ft.) and replacement with Coretec. The installation crew were professional, hard-working and courteous. They are real pros and did an excellent job. The other project required new tile in our entryway, master bath and shower. Josh is a real craftsman and did a great job on both. The support staff including Nate and Whitney were a real pleasure to work with. Overall, a pleasant experience.
Anonymous
5 years ago
Thank you for choosing Bay View Flooring, Gene! We appreciate your business.
5.0
Alina K.
5 years ago
We recently had all new floors installed, both tile and hardwood. From the salesperson, Robin, to the very competent installer, Tom, we had a great experience. Highly recommend Bay View Flooring. Later we had all new shades installed, with Robin's assistance. I couldn't be more pleased, and the installation also went very smoothly. Great job by all! Now 5 years later, we replaced the carpeting in the hallway with the same hardwood as before, and are extremely pleased with the installation and the installers. Great job by all!!
Anonymous
5 years ago
Thank you Alina!
4.0
Liz C.
5 years ago
I purchased tile for my bathroom and also remote control blinds from Bay View Flooring. Marsha was simple the best with my tile order - and I cannot say enough good things about my blinds installer Jeff Kalbfleisch. He was the best.
5.0
Ron h.
5 years ago
Chris did a great job. Was very personable. He knew what he was doing and offered some great advice on the trim work.
5.0
Diane F.
5 years ago
I was very pleased with the help I received from Patrick Siler. He was very knowledgeable about all the options available to me. I really appreciated the visit to my house to pick just the right color and fabric for my carpeting. The installers were great!! They were timely and extremely helpful in moving my mattresses around so I could put my bed skirts on. I would highly recommend Bay View Flooring to my friends and family.
5.0
Martin U.
5 years ago
ON the Richard Krahn Job, Tom Saunders did an outstanding job, on everything, great to work with, and also Josh also did a great job on hard wood, really good guys, Martin G Uitvlugt Garrett Construction llc representing Camelot Constructionllc
5.0
Jennifer S.
5 years ago
Kevin, James, and Jason were fantastic! Highly recommend Bay View Flooring.
5.0
Doug M.
5 years ago
Jeff Kalbfieish did an excellent job of installing the window blinds and our home. we are very satisfied with the results.
5.0
Jason S.
5 years ago
Bayview flooring has a great showroom and competitive pricing. I have personally worked with Gary Bebeau for over six years now on new builds and remodels. He is great with customers and makes projects run smoothly!
5.0
Cindy S.
5 years ago
Great help all the way through the process of buying engineered wood flooring! Patrick helped us choose the right floors with his design experience and he is fun to work with. Kevin and James were extremely professional and capable, going the extra mile to insure our moldings looked perfect and the transition up to our stone hearth was beautiful! Highly recommend this company and will request the same team for our next purchase!
5.0
Sherry P.
5 years ago
It was a pleasure working with Gary Bebeau and his team at Bay View Flooring. Their expertise, professionalism, and his hands-on personal approach made us feel very confident. Their installation is of the highest quality. Tom Saunders did a fantastic job. He is a true craftsman. We highly recommend giving them a try. Sherry and Mike
5.0
Christine
5 years ago
I can't thank Nate enough for the service and attention in my hasty situation. I needed product in a short amount of time and install as quickly as possible. He was very polite and professional! He was always in contact with status of my timeline. He proved customer service is still out there! Thank you again Nate for all of your help, it was truly appreciated. Christine
5.0
Cathy S.
5 years ago
I wanted to note that Kevin, James, and Whitney were courteous, friendly, and focused on my having a great customer experience. The flooring is beautiful and the installation was perfect. I could not have asked for a better job. Thank you.
5.0
Sonny F.
5 years ago
I was very pleased with Bayview when they installed our flooring, so I chose them to do our kitchen back splash tile - once again, I was happy I choose them - Patrick the sales person was great, Tom and Josh the installers did a super job - I definitely would recommend Bayview as a company you can trust to do a great job
Anonymous
6 years ago
👍🏽 Thanks Sonny!!!
5.0
Sharon R.
5 years ago
Very happy customer! I worked with Nate to find the elusive backspash for a new kitchen remodel. He was very helpful, showing me many options, arranging for me to take samples home and then completed the order quickly. I have already sent others to see him for their flooring needs.
5.0
Cookie S.
5 years ago
DON'T GO ANYWHERE ELSE FOR YOUR FLOORING NEEDS! I had a wonderful experience with BAY VIEW FLOORING. It started with my phone call to the store telling Jason what I wanted. He was out at my house very quickly to give me good suggestions and take measurements. Shortly thereafter he provided me with an itemized Estimate for cost of job. From there the material was ordered and they gave me an approximate start date. The installers, Kevin and James started the job earlier then original estimated start date and finished one day ahead of estimated completion date. They could not have been nicer, more courtious, or harder working young men. They did a beautiful job and I am very particular and my husband even more so. We could not be more pleased with the work that BAY VIEW FLOORING AND DESIGN CENTER did for us. Greg and Cookie Shugart
Anonymous
5 years ago
Thank you Greg and Cookie!
5.0
Travis F.
5 years ago
I had a great experience with the entire Bay View Flooring team. From working with Nate in the showroom and determining what flooring to install in our new home to working with the installers onsite. Kevin and James are absolutely the best in the business! Not only did both Kevin and James take time to understand my expectations they provided regular progress updates and even took time to explain different installation options. Absolutely love the finished product! Be sure to stop by Bay View and talk to Nate for your next reno project
Anonymous
5 years ago
Thank you Travis! We are so pleased that things turned out just perfectly for you:)
5.0
Charleen E.
5 years ago
Gentleman who helped us was very professional as well as halpful. We got tile picked out quickly and we're on our way.
Anonymous
5 years ago
So happy to hear it worked out well for you Charleen!
5.0
Laura N.
5 years ago
I was very pleased with the service and the quality of the carpet and LVT we purchased. Our sales rep, Gary, was wonderful to work with. I am hoping Bayview can quote me a good price on my next installation.
5.0
Jean P.
5 years ago
Lots of selection (hardwood, carpet and tile) that you don't see in the box stores. Friendly knowledgeable salespeople who dont pressure you into anything.
Anonymous
5 years ago
Thank you Jean! Have a wonderful holiday
5.0
Agnes S.
5 years ago
Great price, EXCELLENT quality product and installation. Promptness on time line. $ half down at contract, rest after completion. Only prases.
5.0
Elaine S.
5 years ago
1.0
Jamie S.
5 years ago
UPDATE: After posting the initial review below, I was contacted by the owner and discussed our experience. He offered for the issues below to be fixed by placing quarter round around the island and fixing the transition. After the materials were in, a date and time was scheduled. The day arrived and the scheduled time (9:00 AM) came and went. My husband later stated that someone had called him during a meeting at 1:45 PM. At approximately 3:00 PM, two Bay View employees arrived and asked if we needed trim work done. I informed them that the appointment time was six hours earlier. They stated they didn’t know that and had been pulled off a job to come to our house. To their credit, they were courteous and did the best they could with a botched job. They completed the island and stated they would have to return to complete the transition correctly. They returned two days later and completed the work. A short time later, I was again contacted by the owner to follow up. I provided an update and was offered a small, partial refund for our experience. I agreed to this compensation and was then asked to remove this review. To their credit, they did send the agreed upon amount of cash back and this review still stands. In summary: they did attempt to make things better. However, issues of poor communication persist. If you can guarantee Bay View installers and not contractors for your job with them, then go for it. If they contract out your job, you will be in for an extremely frustrating experience. Working with Bay View flooring was a terrible, long, and painstaking process. Once they cashed our check, our sales guy was extremely hard to get in contact with. He scheduled our installation without even asking if we were available to be home, our initial quote was not correct and they charged an extra $800 on the day of installation. They started laying the flooring in the wrong direction, causing them to be short in product and extended the project by three weeks. They didn’t even bring a part they needed to reinstall the toilet the first or second time. The second day of installation (three weeks after the first day) they sent an installer who had no idea what the project even was, he was 40 minutes late, extremely unprofessional looking, and made our house smell like cigarettes. Even with all of those issues and thousands of dollars spent, attached are pictures of spots in our floor that look awful. Save yourself value time, money, and headache and do not use this company!
Bay F.
5 years ago
Jamie, it was good speaking with you yesterday. We were so sorry to see this review. Bay View Flooring prides itself on customer satisfaction and will do everything we can to resolve this situation. Your experience is not typical of our service. We appreciate your business and understand your frustration.
5.0
Kristine G.
5 years ago
Very courteous , helpfull, & professional . Thank you to, Bill, our salesman, & Ben & Tom, our carpet installers! We will be back for blinds to finish our family room update! Thank you!
5.0
Marianne F.
6 years ago
We are very happy with our new carpet and our Coretec flooring, it looks great! The installers were friendly and efficient. We are happy to recommend Bay View Flooring and will use them again when needed.
5.0
Glenn F.
6 years ago
Great products and service!
5.0
Glenn F.
6 years ago
Great products and service! We love our new tile.
5.0
Robin C.
6 years ago
We were very pleased with the work that Paul and Chris did with our new flooring. We had both carpeting and laminate flooring installed. They showed up on time and stayed on the job until completed. I would recommend Bay View and Paul and Chris for anyone that needs flooring.
2.0
Sara T.
6 years ago
Jeff Kalbfleish, the independent window treatment installer that services Bay View clients deserves a 5 star rating and gets that from me. He has had to make numerous trips to my home to service blinds I purchased through Bay View and is always very pleasant and efficient. That however is where my satisfaction with Bay View ends. I am less than impressed with the Bay View window treatment salespersons and the Hunter Douglas products they sell. I have had numerous problems with my Hunter Douglas honeycomb and duo-fold blind lift systems and have had to make phone calls over and over to get status updates on blind replacements, so much so that I finally escalated my problem directly to Hunter Douglas. The salespeople at Bay View do not return calls in a timely manner and this to me is unacceptable. I still have 3 blinds that are not functioning properly, after months of phones calls and empty promises from the staff. I would say if you are contemplating a purchase, go elsewhere and save some money by buying a less expensive and more dependable brand.
Anonymous
6 years ago
Sara, we are very sorry for the inconvenience you have experienced during your experience here. As owners, we were sure to call you immediately - as soon as we were notified of this situation. I mentioned on our call that we intend on taking care of any and all issues you may have. We will do everything we can rectify this situation for you. We are in close contact with Hunter Douglas about your issues as well. Please contact me directly with any further issues or concerns. Jessica Bogart, VP Operations
5.0
Debi P.
6 years ago
5.0
Luise b.
6 years ago
My new carpet looks great! Installers were very professional and the staff in general is very helpful.
5.0
Oxy H.
6 years ago
My flooring became buckled after a leak in my bathroom. Kevin and James to the rescue! The same great duo who installed my flooring 4 years. They arrived on time, worked quickly, did an amazing job. It was a bit tricky as I only had a partial box left of a discontinued flooring. But they made it work. Friendly , nice guys. They remembered details about my life that I’d shared with them from 4 years ago! On the way out, they even helped me lift a very heavy bag of rocks into a wheelbarrow. Above and beyond. .
Anonymous
last year
💥 Kevin and James are the best of the best! Thanks for taking time for a hour out to them:)
5.0
Joyce P.
6 years ago
We'd recommend Bayview for it's great selection of flooring and tile products as well as for the personalized customer service. We enjoyed working with Gary who made the flooring selection process for our new home so much easier. We appreciated that he ordered larger floor covering samples for us that aided in our our final flooring decisions and helped us in matching our decor.
5.0
Becky M.
6 years ago
Rob and Kevin from Bayview Flooring were absolutely wonderful! Rob took care of us from the beginning, helping us to choose the flooring that would be suit our needs, and followed through with excellent customer service, even after the flooring was installed. Kevin was an absolute dream installer! He was so detail orientated and super friendly. I would recommend anyone and everyone to consider using Bayview Flooring when choosing flooring for their home.
5.0
Lorri W.
6 years ago
I recently refloored most of my home. Thanks to Barb at Bayview Flooring for her advise. Kudos to installers Josh, Tom and Paul for their hard work and attention to detail.
5.0
Lorri W.
6 years ago
I recently refloored most of my home. Thanks to Barb at Bayview Flooring for her advise. Kudos to installers Josh, Tom and Paul for their hard work and attention to detail.
5.0
Barry L.
6 years ago
Whitney Ratdke guided us though our carpet selection, and made sure we were happy with our choice and the price. She is great! John Rogers installed our carpet. He arrived earlier than scheduled, finished our great room in less than 2 1/2 hrs. Great job, great guy! We are very happy with our new Carpet! We will be back in for more flooring as we continue to revamp our house.
5.0
Peggy C.
6 years ago
My carpet was installed on Tuesday, August 21 by Ben and Tom. They did a beautiful job installing, moving and replacing my furniture. They were most cooperative and did a wonderful job in cleaning up after the installation. I would have Ben and Tom back again when I purchase carpet. Patrick was great in helping me chose my carpet and following through on the sale. Thank You Bay View Peggy Carmody
5.0
Amy C.
6 years ago
Tom Saunders was our tile installer, what a fabulous job. Plus he was helpful, courteous, and timely. We rarely post reviews, but in this particular case, Tom earned our respect and he deserves a positive review. A+ rating.
5.0
B S.
6 years ago
Our flooring experience was great. Our sales rep. Jason, accurately measured and found the flooring for us (great suggestions!). He was alway willing to take a call to answer multiple questions we had throughout the process. And James, who installed the flooring, was very professional and went the extra mile for us. He found solutions to several issues we needed addressed during the insulation. The final product (laminate plank flooring) turned out even better than we had hoped it would.
5.0
Jaimie B.
6 years ago
I ordered all my tile and flooring from Bay View Flooring from Patrick, who was very patient and professional. Tom Saunders was the tile installer and his work was like an artist creating a painting. I could tell Tom enjoyed his job and loved the smile on my wifes face when her 2 bathrooms were compete. I recommend working with Bay View for product and make sure you get Tom Saunders for your tile work.
5.0
Jessica B.
6 years ago
The installers are perfectionists & sales staff are extremely knowledgeable & helpful! I highly recommend BayView flooring for carpet, tile, hardwood & RealStone.
5.0
Dan P.
6 years ago
Bayview provided tilework for the bathroom and fireplace for a unique cabin in the woods for my client. Reasonable price, right on time, and excellent work! Thank you Patrick
5.0
Marilyn N.
6 years ago
I had a good experience from the moment I walked into the door of Bay View Flooring. Barb Nelson, sales representative was very attentive through the process and was helpful in the design of the shower renovation. Tom did the entire project. He was pleasant to work with. His excellent workmanship was evident in the job he did. He is a perfectionist and took pride in his work. What more could a client ask! The new shower is exactly what I was hoping for. Thank you!
Anonymous
6 years ago
So happy to hear you are pleased! Thank you for taking time out of your day to post a review.
5.0
Debbie O.
6 years ago
We are having our master bath completely redone. Josh started the tile work and did a great job. We weren’t around much to talk to him. Tom then came to finish. This guy is amazing! He did the rest which was most of it. It is absolutely beautiful! He takes so much pride in his work and it shows. And he has an award winning personality. The tile looks more beautiful than I ever imagined it would. We couldn’t be happier and we wouldn’t hesitate to request Tom for future work.
Anonymous
6 years ago
Thanks Debbie!!
5.0
Kit N.
6 years ago
Kevin and James were our installers. Very professional,clean and conscientious. Felt like they were part of our family. They did whatever we asked. Hope you are as lucky as we were to have them do our job. A+A+A+ Thank you Kevin and James
5.0
Ric H.
6 years ago
Thank you Rob Campbell! ...My wife and I are building a home which provides all kinds of challenges. One of the tasks I selected to minimize financial burden was installing the flooring myself. Rob was very knowledgeable on product lines and very patient with us. He was able to give very useful advice not only product options, but also installation instructions. He made himself available to answer a few questions I had during the install and kept us in our budget! Thanks again to Rob and the Bay View Flooring team. If only the entire build could go this stress free!
Anonymous
6 years ago
Glad your experience was a good one Ric!! Thanks for taking the time to send a review.
5.0
Mary T.
6 years ago
We are very satisfied with results from Bay View and would recommend them highly. Thanks to Jason for his help in selections, and to our installers for their diligent work. Paul and Christopher laid our hickory floors expertly and carefully. Special thanks to Josh for his meticulous tile work in our master bath (especially the gorgeous results in the master shower), and to the tiler who installed the floor in our second bath (sorry, did not get his name) with similar care.
Anonymous
6 years ago
Thank you Mary!!
5.0
Julie
6 years ago
Five star service!! Barb was extremely knowledgeable about all of the carpets and helped me narrow my choices. She followed through on everything, including a follow up call when the project was complete. The installers, Ben and Tom were also wonderful. The 2 day job was not an easy one (removing glued on carpet in 4 bedrooms, taking apart beds, and reassembling them complete with the bedding) but they worked hard and were always professional. I highly recommend Bay View flooring!!!
5.0
Gib H.
6 years ago
Our carpet was installed today and what a beautiful result. Tom and Ben arrived on time, in a friendly professional manner and began very efficient installation. When Tom and Ben were finished they vacuumed and picked up every bit of scrap material. We would recommend Bay View to anyone as the process was terrific from purchase to installation. Thanks to the entire staff.
Anonymous
6 years ago
Thanks Gib!! Tom and Ben are amazing. We appreciate you taking time to send a review:)
5.0
David H.
6 years ago
Wow! These folks are great to work with from the top notch salesman, Patrick to the installers. If you are interested in new flooring please don't waste your time at the big box stores. You might pay a couple cents/sq ft more but it is well worth it! Thank you Bay View Flooring
Anonymous
6 years ago
Thank you!!! So pleased that you enjoyed your flooring experience:))
5.0
Romona C.
6 years ago
Yes, we were satisfied with today's service. Tom & Ben were the best. They installed carpet for us. They were professional, definitely know their trade, and were pleasant to have in our home. We would recommend this team of carpet installers and Bay View Flooring.
5.0
Richard H.
6 years ago
We had a very good experience. Jason was very helpful when choosing our flooring and Josh Hyland did a great job actually installing it at our home.
Anonymous
6 years ago
Thank you Richard!! We sincerely appreciate your business and thank you for the review:)
5.0
KMercier
6 years ago
I worked with Robin and she has been very professional and extremely helpful. I also had the pleasure of meeting a professional tile installer by the name of Tom, class act, I received an email before he came to my house and he did a fantastic job!!
5.0
Patricia M.
6 years ago
My experience with every aspect of my work with Bay View has been excellent. Special thanks go to Bill for all of his help and a Big Shout Out to Ben and Tom for making the instillation go smoothly from start to finish. I love my carpeting and would highly recommend you to others. Thanks so much, Pat McKenna
5.0
Alice C.
6 years ago
From the patience of Patrick Siler answering all my questions to the prompt measuring and finially to the expert and efficient installation by Ben and Tom, I am very pleased with my new carpet. Ben and Tom you are an amazing team! Hats off to you Bay View!- no need to shop anywhere else!
5.0
Michael U.
6 years ago
Jason you are courteous, professional and I appreciate your attention to details. Thank you for service to me and my clients. Great new location!
5.0
Toni F.
6 years ago
Very nice product installed by skilled and polite workers. We are very happy with our new floor.
5.0
Foy B.
6 years ago
The entire team was super. Patrick assisted me in choosing the right coretec sample .when I was operating on overload from having looked at so many! He helped without hovering and narrowed down options for me, as I was overwhelmed with choices. Kevin and James were great. They were personable, professional, and worked hard. They made good choices about shade matches and tricky plank fits. I enjoyed having them in my home. That is certainly not always true of other workmen! My experience with Bayview was outstanding. You employ good people.
5.0
Carole L.
6 years ago
From Patrick our sales person to Paul and Christopher our installers, all was handled with great care. They took care of every detail, a truly flawless experience. I would recommend, and use them again
5.0
Nancy T.
6 years ago
We are so excited to check out the new store and showroom online since we live in Florida. It will be a big help in getting design ideas for flooring for our new place on Mackinac. We have used their products and services in the past for our cabin up north. They have the best service and selection in Northern Michigan.
5.0
Bob S.
6 years ago
Wish we could give more than five stars! Patrick Siler was the best sales experience we've had in ages. He was knowledgeable, professional, and helpful - working with him was just great. He is surely #1 in customer service! The guys who did the installation were wonderful - friendly, respectful, and really hard workers. They were a real pleasure. We will definitely highly recommend Patrick Siler and BayView to everyone.
5.0
Kay S.
6 years ago
I throughly enjoyed my experience. From the moment I walked into the store and was greeted to being introduced to my Salesman, Patrick. He has the patience of Job. Was an excellent listener and understood what I was looking to achieve. I highly recommend Bay View Flooring for all your flooring needs. Thank you for the wonderful experience.
5.0
Brianne B.
6 years ago
From the first time I walked in the store, working with Marcia, to the installment. I am very happy. This was the first time I had been involved with having flooring insulted. Marcia answer every question I had, no matter how stupid. She responded to every email and returned every call. I love the experience of her helping me pick out what would go in my house. As for the installment, I had no issues, no problems. They did a great job. (they did not leave their names on the card they left, I hope they get the credit.) I know that any future needs for flooring I will be using Bay View again. And will highly recommend them to anyone that asks :)
5.0
Julie B.
6 years ago
We just put new carpet in our upstairs 3 bedrooms and two sets of stairs. First the gentleman that helped me pick out what I needed Patrick really knows his stuff! #2 The two gentleman that installed the carpet Ben & Tom did supper job neat & courteous. We will use them again.
5.0
Jim K.
6 years ago
Thank you to Bay View Flooring for a great experience purchasing and installing a new floor. The team did an excellent job installing, and left the sight very clean. Overall, a class A experience.
5.0
Walt E.
6 years ago
We had looked at other flooring stores, not big box, and treated poorly to say the least. We worked with Patrick at Bay View and had a great experience. He knew his product, polite and very helpful. He scheduled a time to have Marla come out for a measure and we received a quote back within 24 hrs. Not only were hey the easiest to work with but also the most competitive. We ordered the Mannington Acacia Tiger's Eye and it came in in only a week. Kevin and James were our installers and can't say enough good about them. They were respective, polite, courteous, kept the areas they were working in clean, they had different shoes for in the house and did an amazing install. We now have three rooms and hallway that are gorgeous. Thank you Patrick, Marla, Kevin and James for all your great work.
5.0
Colleen G.
6 years ago
Pleasant to work with. I missed the appointment and Marcia was still able to get measurements and get the ball rolling. The blinds are easy to pull up and down and are perfect for my use. Marcia offered many options and fit into my budget perfectly. Thank you for a job well done.
5.0
John H.
6 years ago
We recently had hardwood installed throughout almost the entire first floor. Josh did an exceptional job. He was very meticulous and showed much care in making sure it was done right. We liked him so much that we asked to have him also install our tile in the laundry and powder rooms. Shout out to Jason who steered us in the right direction when choosing the right product for our projects. Kudos also to the carpet installers who did a great job installing the carpeting in our three bedrooms. Bayview Flooring is THE place to shop for all types of flooring. They have the largest variety to choose from. If you can't find what you want there, then they probably don't make it! We look forward to working with them on our future projects.
5.0
Hal S.
6 years ago
Installers were prompt, efficient and courteous. Entire experience was a positive.