HIGH TECH FLOORING AND DESIGN

4.0
|
27 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
4.0
|
27 Reviews

Reviews


1.0
2 weeks ago DON'T WASTE YOUR MONEY OR TIME HERE! I placed a tile order on a Thursday and was told that they call me soon since the supplier was in town. I called them the following Saturday to check on a status since no one called me back and they didn't know. I was told they'd call me back. About two hours went by and I called back again and they still didn't know. Finally got a call saying that what I ordered was discontinued and that I should have been contacted. I asked for a refund and still have not seen it. I went to another company who had the exact same tile and guess what NOT discontinued! Looks like they don't know what they are doing or care about customer service. Plenty of other places in town. Don't go there!
3.0
last month Seems like problems after problems with this place. Was told my tiles arrived but the next day while I was on the way, they told me there was a mistake. Had to turn around and go home. But luckily in came Amy. She arranged for the tiles to be dropped off at my house instead of me driving back again. Also credited me $100. I'm glad the manager there is much better qualified for the position. Now if only all employees there were at the same competence.
3 weeks ago Business Manager 11/15/2016 * I'm so happy we were able help after your rough start. We value service to our customers above everything and when I heard about the troubles with the delivery of the tile, it was certainly my pleasure to have it dropped off at your house. The tile you chose is gorgeous! I hope you're loving it! Please let us know if we can do anything further for you. Amy Jeffrey Sales Manager
1.0
12 months ago Worst follow-up ever. They had to repair my shower room tiles under warranty and they have still not showed up after a month. And should I say that this is the second time for the same repair work. Take a careful decision if you want to go with this company.
5.0
last year Hello, my name is Christy Oliver. My husband and I stopped by High Tech Flooring and Design months ago. We were just beginning a huge remodel of a home we had purchased. Upon stopping in, we were fortunate enough to meet an amazing guy named Carlye. In no time at all, we had chosen our hard wood floors (with Carlye's help of course). The flooring was on sale at that time, so we gave them a deposit to order and hold our flooring until it was time for the hardwood floors to be installed. Carlye, is very professional, informative and most importantly HONEST. The installers were equally as great! They worked for two days demoing the old floors in the entire house. By the end of the third day, the new hardwood floors were fully installed. They are AMAZING! We are extremely happy that we stopped by High-Tech Flooring that day. We will definitely recommend High-Tech Flooring and Design to anyone who is considering new flooring. Again, THANK YOU Carlye for a job well done!!! With Appreciation, Christy Oliver
8 months ago Business Manager Thank you, Christy, for your kinds words. We are lucky to have Carlye. He loves what he does and his enthusiasm is evident in everything he does. Please let us know if there is anything further we can assist you with.
4.0
last year My husband and I have wanted to remove our carpet and replace it with wood or vinyl flooring. We opted for vinyl, that looks like wood, since it is more scratch resistant and we have a 70 lb lab. We love the flooring. I will say however, if you have any questions about how you want your floor installed, ask the installer for suggestions, not the salesperson. The salesperson told us we needed to put molding around the bottom on our hearth, the installer said it would look better to grind away some of the brick and then install the flooring. It looks great. Also, the installer will give you a better idea of how to lay your floor, meaning which direction will look best.
8 months ago Business Manager Thank you Deborah, We are so fortunate to have the best flooring installers working with us as they can offer suggestions to both our sales staff and our clients that can take a great design and make it exceptional! We love the LVT that looks like wood, as well, for its durability. Sounds like you have the perfect material installed for your 70 lb best friend!
1.0
last year This company has great products and some of the worst installation people ever! We have had to wait at our home 4 or 5 times for the installation people to show us and they are either way late or never show up. Today is no exception. I have been home all afternoon. After them not showing up the other day they promised us that they would come today from 12 to 1 and here it is 5:30 and I have yet to see them. I own my own business and understand not all customer experience will be perfect but this one is way below par! Love the carpet but not a fan of the timeliness!
5.0
last year Impressive service "I was pleased with the initial installation a few years ago. Recently I had to tear up part of the slab for a plumbing repair, and the did a great job ""repairing"" the floor by installing new flooring in the area."
3.0
last year "finally, they got it done right" "The first install was terrible, but then they made it right and overall I am now satisfied. I would say they need to focus more on making sure that all their subs follow best installation practices. Ask for Angel as your installer and you will be very happy."
last year "
Thank you for your review - we appreciate you giving us the opportunity to correct our bad install. GLAD we were able to make it right and you are now happy. We appreciate your business !
"
5.0
last year Great experience After 18 years I finally decided to remodel my house and the floors were a big concern for me since I have pets and a child. Brian took the time to review my needs with me and make some suggestions that would hold up to the high traffic. Ryan and his associate( don't remember his name) at the showroom were great in helping me pick the right type and colors for the atmosphere i was trying to create. The installation went great. Everyone arrived on time and the work was high quality. I am very excited and LOVE my new floors. Tricia
5.0
last year Loving our new home! "We are extremely happy with the products offered, service and work done by High-Tech. We had set backs and delays on our end and High-Tech was very accommodating and worked around our schedule as needed. Our house looks great and would recommend High-Tech Flooring + Design."
3.0
last year "Great installation, not so good customer service" "This place has good selection for durable but cheaper material (it was for my rental home). My initial sales rep was Robin - she was fantastic. She did was you'd expect a sales rep to do - prompt on follow ups, follow thru on requests, and kept you current on next steps and timing. The installation was completed - crew was awesome. Did what I expected, clean in their work, and touched up any place I had a complaint. After a couple of days, I called Robin back as I had a few points that needed to be corrected once the lighting in the house was brighter - the same crew came back and did the proper touch ups. About 6 months later, I replaced doors and the flooring needed to be fixed. I went back to this company, but Robin was gone. Got a new sales rep and the experience was VERY poor. We finally got a manager to help. But again, this was a manager, not a dedicated sales rep, so it wasn't the same as when we had Robin. The return experience led to frustration, but the job was done. Same crew came out and same great work. If this company hired better sales reps that knew product and customer service, I would definitely rate them excellent. Communication goes a long ways in the customer experience and that was missing in the last experience we had."
last year "
We thank you for your response & we apologize for this negative experience. You were helped by a new salesperson that lacked the experience to handle your unique situation. In reviewing your specific repair need, we should have handled it quicker, with more professionalism. Please, when you need something in the future, give me a call directly to assure you are helped by one of our more experienced sales staff, or myself if you prefer. ronf@htlooringanddesign.com or 512-834-0110. I am glad the END result seems to be to your satisfaction. Again we thank you for taking the time to let us know where we need improvement within our company. Sincerely - Ron Ferguson - Retail Sales Manager
"
5.0
last year Rusty great salesman "Rusty was very helpful helping us pick colors that go together And.with price ranges. He Knew when to step aside and let us talk privately. He wasn't rushed, always answered phone calls later, and was friendly throughout. One Minor thing: at end of hefty purchased he told my wife he'd throw in a runner for front door. When it came time for that he forgot telling her that."
last year "
Thank you for your 5 stars ! We love having Rusty on our sales team. Your "one minor thing" may not be so minor to your wife. Please - have her give Rusty a call when she wants to discus a selection for this front door runner, He will get it taken care of. Sincerely, Ron Ferguson - Retail Sales Manager
"
5.0
last year Bella Cerra hard woods We had a great experience with High-Tech Flooring and are having them come back to do two more rooms in our house. Very professional and they made sure all was taken care of to our satisfaction.
5.0
last year impressive showroom & knowledgeable sales staff ! They have an extensive selection of all flooring options & offer profession installation on products.
1.0
last year following up to this review. I feel that because the building industry in austin is booming that contractors have been given a pass on customer service and quality work. After writing my last review the owner, instead of contacting me, emailed me on this site. Seems my rating has caused a bit of an issue with the overall rating on yelp. I am still waiting for the pen that was promised to fix the work myself. Yelp is the only platform consumers can go to provide feedback. I would gladly give a good rating if deserved.
5.0
2 years ago High-Tech Flooring and Design had the best selection of all the flooring stores we visited in Austin. They were also the most modern when it comes to flooring trends. Their design consultants helped suggest flooring options we never would have thought of. And their sales team bent over backward to make sure we got the service we needed: fast and expert installation. We couldn't recommend High-Tech Flooring and Design more highly.
4.0
2 years ago The staff is great to work with and I've worked with them on some residential projects!
5.0
3 years ago I give High Tech. 5 Stars!!!!!
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago We were remodeling our kitchen, and it was time to put in a tile back splash. I drove out to the Rutland area because I was told there are plenty of tile places out there. I happened upon High-Tech Flooring and Design and saw that they have tiles so I went in. I had some colorful Mexican tiles I wanted to use and was trying to decide where to place them and what other kind of tiles to use with them, but being a novice at it, I was rather bewildered. Their interior designer Leslie Williams asked if I needed help, and boy, was she helpful and very nice. I showed her photos of our kitchen, and she could picture much better than I could what would work, recommended white subway tiles, gave me some samples to borrow, and later when I went back, I showed her photos again and she helped me decide on the tiles, with the Mexican tiles going all the way up the wall behind the range, and the rest of the back splash in white subway tiles. She put in the order, giving me a discount, and in a few days the order arrived. My contractor's guys installed the tiles so I can't say anything about High-Tech's installers, but I was so glad that I found Leslie with her experience and taste to help me design the back splash. So, they don't do just flooring. They have a wide selection of tiles that can be used in kitchens and bathrooms and a good designer to guide you.
5.0
3 years ago Initially I was going to give High-tech Flooring and design a 4-star rating because a 3 day job had turned into a 5 day job. However, I couldn't bring myself to do it.. I am just so happy with the incredible service & the end product. When my I first walked into the store, we were greeted by a staff member who was very friendly & so helpful when showing us around. They gave us tips & recommendations and scheduled to come out to our home the next day. After choosing what we wanted.. I expressed that the sooner we could get it done, the better. We scheduled to get the carpet installed on the stairs & 2nd level of our house about a week later. But when our carpet came in sooner than expected, he pushed for his guys to come out asap & we had the carpet completely installed by the end of the week. Awesome! The install team worked on the laminate flooring on the 1st floor . We were told that the installation would take about 2-3 days.. However, they ran into a few kinks and it took them a little longer to complete. The reason this didn't bother me too much is because.. they are the best! He's great at what he does & very knowledgeable He gave us many tips & advice on how to maintain and clean our new floors. Every day he would give us a thorough walk through on what was done & what still needed to be done. When he pulled our fridge out, he noticed that our water filter was leaking & explained that excess water on the floors may cause damage. So he went out of his way to get what was needed to fix it for us. Customer service at its best! I would definitely recommend them for the following reasons: * Great customer service. They go above & beyond! * Very knowledgeable * Beautiful end product * Affordable! They quoted us about $2000 less than Lowe's and Home Depot
5.0
3 years ago This customer did not leave a comment.
4.0
3 years ago This customer did not leave a comment.
5.0
3 years ago My husband and I have wanted new carpet in our old house for more than 12 years. We were very undecided about what type of carpet, what color and the type of padding to put under the carpet. We went to one of the major home improvement stores to start the process, even paying $35 for someone to come out and give us an estimate. We couldn't agree on anything. A friend told us about High Tech and we gave them a call. Ron, one of the consultants, came to our home, looked at what we had and asked us what we were trying to achieve with the new carpet. He was very helpful with color, style, products and getting my husband and I to agree on what we needed. A few days ago our carpet was installed by a professional team and it is amazing! We love the color, the padding and the feel of new carpet under our feet. Thank you High Tech!
3.0
4 years ago They have laid several thosand sq ft of tile for me. Their staff is generally good, though I question the sub-contractors they hire to get the job done. There is not consistency which I would expect from a company like this. On the other hand, they do follow up and check on the work to make sure it was done right. In terms of pricing, they are not the most competitive, but at least they are generally honest.
4.0
7 years ago We used High-Tech to install the tile for a bath remodel. Dylan and Sam are experts in the tile and flooring area and were helpful during the entire process. The bath and shower turned out great. When the glass guy came by to measure and give us the bid on the shower glass, he made the comment that it was one of the best tile jobs that he's seen. Give Dylan and Sam a call, I highly recommend High-Tech Carpets.
5.0
8 years ago I followed the advice of another yelper and found that High-Tech was a great recommendation. I had actually purchased carpet from another store a few weeks earlier. They went out of business shortly after cashing my credit card without delivering the product, so I wasn't looking forward to starting the carpet shopping process again. High Tech staff was friendly and helped me pick something from a big selection of choices. Hearing my plight with the previous store, they actually followed me to my office to measure and look at the samples right away so we could get the order going. Installation went well too. As if all that wasn't good enough, they were much cheaper than the company that caused me grief before.

Store Information

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SHAW FLOORING GALLERY
2510 Rutland Dr
Austin, TX 78758-5243

Financing

  • Shaw Consumer Credit

Flooring

  • Carpet
  • Tile & Stone
  • Hardwood
  • Laminate
  • Resilient
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