CARPET DEN INTERIORS
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Carpet Den Inc.
264 Mallory Station Rd Ste 1, Franklin, TN 37067-8258
615-412-0088
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
1.0
jeff j.
5 months ago
Install was completed on time and budget. 6 months later the flooring was buckled on ends and sides. Separating at the seams in several places, enough so that you can lift planks up from the floor. Notified Christopher Parsons, my sales rep and he sent out Vitor to fix.. Vitor could not fix suggested water damage and said he would have service mgr call me…. Crickets.. I called my insurance company, they sent a forensic engineer out to dispel the notion of water intrusion.. suggested that problem was installation or possible humidity from a/c ductwork from unit below mine (condo) … That unit like mine has ac ductwork inside a soffit that runs beneath the ceiling making the chance of condensation transmission thru the ceiling below, then thru the air gap between floors highly unlikely. I’ve done my homework. Company has now promised me twice starting in October to contact manufacturer for recourse...I’ve emailed no less than 10 times.. called many more.. talked to sales, service manager and store manager, all lovely people but …they have not or will not up to this point stand behind their product
5.0
Laura C.
5 months ago
5.0
Sandra P.
6 months ago
5.0
Kristen L.
6 months ago
1.0
L F.
7 months ago
Buyer beware, from scammed sales to sham install, don’t do it. Spent thousands for LVP and installers did not place correctly leaving gaps, planks not correctly positioned edges pulling up from floor. They remove the baseboards and replace them unevenly, had to hire a handyman to fix entire house including tiles. Don’t waste your money here. Despite sending same installers back to redo, they lack experience.Truely disappointed.
1.0
Johnny S.
7 months ago
WARNING: Do not do business with them. We spent over $10,000 on tile and carpet. Installers didn’t appropriately install tile. Had to have them come back TWICE and it’s still not good. No joke. Tile installers were absolute garbage! Had to beg for different installer the second time and it still made no difference. Transitions look like they were installed by middle schoolers, not professionals. One of the guys literally broke my bed from moving it back and forth so much. Go to ANY other company for tile/carpet. Save yourselves. Truly pathetic!!
5.0
JT L.
9 months ago
We recently worked with Brian Keiffer at Carpet Den while choosing flooring (LVP & carpet) for our home through the Costco program. Brian was a pleasure to work with and very knowledgeable of all the products available. He worked diligently to navigate the process for a claim as our previous LVP had numerous installation errors/issues (completed by a different company). We were very grateful for his tireless efforts on our behalf which were quite successful. The entire process was handled professionally and such a relaxed attitude; it was easy to trust Brian and his crew. Both LVP and carpet installations were perfect. Highly recommend~Installation day presented challenges with our uneven slab but the crew (led by Neto) kept us informed and worked hard to fully correct the problem so the new LVP could be properly installed. The carpet was installed a week later and ultimately, we are thrilled with the end results. A big job like this was obviously quite the mess for us but knowing we could always call Brian or ask questions of Neto made all the difference.We are very glad that Carpet Den Interiors handles the Costo program. Thank you Brian! We continue to tell others of our great experience. Keep up the good work!
5.0
Curt K.
9 months ago
A terrific experience! Aaron started the consulting process with us, and was great. He had to step back, so Brittini took over and was even better! We had carpet removed, and a high quality laminate hard flooring installed. The installers were amazing! The quality of their work was excellent, the flooring was exactly what we expected and their clean-up at the end of the job was amazing!
1.0
Andrea L.
11 months ago
4.0
Brayden
last year
It’s pretty good
2.0
Lucas B.
last year
I had Carpet Den put wood floors in my kitchen about 12 years ago. (I wanted my kitchen to match the wood floors in the rest of my house.) Not only did they install the wrong grade of wood (showed lots of knots unlike the rest of my house), they installed the wrong wood altogether. They gave a little discount that I agreed to since it was the wrong grade of wood but I later found out it was the wrong wood altogether. If you use them, make sure you know exactly what you need, don’t trust one of their reps to inform you or help educate. Double check all their work… they may have someone overseeing your job who doesn’t know what they’re doing.
5.0
Iveth A.
last year
5.0
Danny M.
last year
Fantastic experience with Carpet Den. Our Sales Rep. Aaron was amazing. We had new flooring installed in our home which was a pretty expensive project. Everything from start to finish was perfect and Aaron made sure we were happy and taken care of every step of the way. We recently did a small remodeling project which entailed more hardwood flooring to be completed. We reached back out to Aaron and CarpetDen and received the same amazing customer service, quality flooring and great installation just as we did on the big project prior. We are customers for life with all of our properties, great companies like Carpet Den and representatives like Aaron are hard to find. Give them a call for all your flooring needs, you will not regret it!
5.0
Diana B.
last year
Carpet Den put new LVP flooring and carpet throughout my entire house. Brittni was incredible to deal with. The flooring turned out great, and I couldn’t be happier with how well it turned out. My house looks beautiful!!Brittni was there throughout the entire process answering any questions I had. Thank you Brittni and Carpet Den/R & S for such an amazing experience!!! Would definitely recommend Brittniand her team.
5.0
Donna C.
last year
Brian is a great sales person. The installers did a really nice job of installing. I will add pics once we finish the final moulding. The flooring is beautiful. Karistan LVT planks. Acorn 9" x 6'. We had some questions along the way and both Brian and the installers addressed our questions. They previously installed our carpet a few years ago and did a great job then as well!.Thank you! The Connors
5.0
Audrey Z.
last year
5.0
Luigi D.
last year
After driving around for a while did a gps look up and it brought us here. Glad we went there . Met Nancy and she was the best. She took the time and effort to help us find the carpet that fits our needs . Getting our bedroom carpets replaced very soon
5.0
Mary R.
last year
Working with Jason at Carpet Den was a wonderful experience. He is very knowledgeable and always responds in a timely manner. Would highly recommend him.
5.0
Bliss B.
last year
This place was amazing! I am trying to match existing flooring and have been struggling for over a year. I walked in with a sample and Nancy instantly told me what it was and that it was discontinued. She then patiently helped me find a possible match so that I can finish my project. I really appreciate her knowledge and patience.
5.0
Michelle
last year
Everything about our experience with Carpet Den was great! We worked with Jason who is exceptionally knowledgeable. He helped us pick out new flooring for our entire downstairs while we were also doing a kitchen remodel. His recommendation for flooring was perfect! And to top that off, his customer service is impeccable! Every time we called him and left a message, he called us back! The crew that came for the demo and installation were thorough and detail oriented. They were focused on making sure we were satisfied. They also cleaned up after themselves. As a bonus, they were considerate and very friendly. The product and service is exceptional. Highly recommend Jason and his crew!
5.0
Liza F.
last year
I came to Carpet Den for help with a small project during a very busy time for the industry when labor, materials and supplies were a challenge to get. Working with Jason, I never felt like a “small” customer. He took plenty of time to help me choose the right product, was very thorough in his explanations and throughout the process I never felt rushed or hurried. He even dropped by during installation to insure that a tricky spot to be tiled was adequately prepped to insure the best possible outcome. I would not hesitate to recommend Jason and Carpet Den Interiors.
5.0
Lois S.
last year
Jason (Carpet Den) came highly recommended by our realtor and she was right - he took great care of us! Knowledgeable, responsive, and easy to work with, he coordinated all the details, including installation over the July 4th Holiday weekend, so our new flooring was down before furniture was delivered.Thanks Jason!
5.0
Traci T.
last year
5.0
J. B.
last year
Good overall experience, and good customer service. I would definitely recommend checking it out.
5.0
Teri B.
last year
5.0
Wendy M.
last year
5.0
Michael M.
last year
Jason Burrage (Sales Rep) at Carpet Den did an outstanding job on our wooden floors. We would highly recommend Jason and his install crew for any flooring project. Jason is very knowledgeable, patient, and dedicated to doing a good job. Great JOB Jason! 7-13-22
5.0
Amanda H.
last year
We had a really tricky project and Jason really came through to help us out with everything! Pricing was much better than other places, and Jason’s customer service was above and beyond! I would def recommend and work with them again.
5.0
anthony l.
last year
Worked with Jason on our carpet. He is very knowledgeable and answered every question. His team was efficient and installation was easy. They cleaned thoroughly after install. Highly recommend.
5.0
Emma L.
last year
We had a great experience with Carpet Den. Jason was incredibly helpful and informative in helping us choose both hardwoods and carpet. We were renovating a house from 2,000 miles away and he was very communicative and took extra time on the phone with us to ensure we got what we wanted. He stuck to his timeline and finished early. The craftsmanship is great, our hardwoods are perfect, I couldn’t be happier with them. From customer service to final product I would definitely recommend Carpet Den and plan to use them again with future renovations.
5.0
Michael A.
last year
Had a very tight window to change carpeted floors to wood. Carpet Den provided a highly skilled team of demo people, wood installers and stain specialists who hit the color needed with great skill. Several issues arose that could have ruined the project, but the Team Leader Victor jumped in and solved the problems and ensured that my home now has beautiful wood floors. Michael A
5.0
Ann B.
last year
I recently had my entire house floors redone and Nettle and his crew were the ones who installed them. They are an awesome group and kept everything neat and clean. The floors turned out wonderful. I would recommend Nettle and his crew to anyone looking to redo their floors.
5.0
Jon H.
last year
Fantastic selection and great staff. Thomas was friendly and knowledgeable, as well as attentive to specific details. Definitely would recommend him if you need something new floorwise!
5.0
Suzanne D.
last year
Jason was great to work with. He was very courteous, timely and professional. He also had some great suggestions that helped me narrow down my selections. The installers were also on time, professional and did a great job. They were very considerate of our house and left it the way they found it. I would highly recommend Jason at Carpet Den!
2.0
Jill W.
last year
5.0
Tyler H.
last year
Would highly recommend. Great service and the employees were wonderful. Made the whole process easy.
1.0
James K.
last year
1.0
Denise R.
2 years ago
We purchased carpet from Carpet Sin! They were happy to take our money but, the installers took out our old carpet and installed the new. At the entry to the room, there is a very large sunken spot. It’s like stepping into a pothole. I called the company and a man came out and looked at it and told me he would have to charge me to pull the carpet back and look to see what it is. WHY didn’t the installers show me at installation? Why did they just cover it up?We had just purchased the house and I don’t know if it was already there or if it was pulled up or damaged by the installer.This is the second event I have not been happy with that CD has done. Lesson learned. As much as I like to try and support local businesses I will go elsewhere.
5.0
Greg S.
2 years ago
Had a great experience getting laminate hardwood in our bedroom. Not one year after the building our new home the carpet looked 10 years old, worn and matted. The builder uses Carpet Den so we called them. Our Sales Rep, Nancy Pentecost was prompt, courteous and did exactly what she said she'd do. She kept us updated throughout the process and was great to work with. The install crew was great too. This was a small job but we were treated like we were buying flooring for the whole house.
2.0
Todd K.
2 years ago
Products are great. We had no issues with the carpet install. The day before our wood installation we were called and told the product wasn't available. Two weeks later after getting the manager involved we are finally getting a different product installed. I just got home and found the installers cut every piece of wood INSIDE our garage coating all of our items we had gotten out of their way with dust. Absolutely unacceptable. Nice people, but NO supervision concerning installation. The foreman stops by but isn't on-site all day. Be on your toes if you work with them.
1.0
K T.
2 years ago
Absolutely zero integrity on service after the sale. We've had issues for a year since installation on the wood floor product peeling. Shaw (the manufacter) has informed us on several occasions that the product is not rated for kitchens, where it was installed. Carpet Den says "we put in kitchens all the time." They called out an inspector to find any loophole possible to avoid replacing. The finding was "environment too dry." Are you kidding me? Integrity and standing behind your work is completely absent with this company. If you have the pleasure of dealing with Johnny, you will find someone excellent at throwing any excuse in the book at you for justification, "put a rug under it so it won't peel, are you using the wrong cleaning product, etc." We are out thousands and less than a year after install, have a floor with constant issues when even a few drops of water land on it.
5.0
Chad W.
2 years ago
1.0
Lauren H.
2 years ago
1.0
Lauren B.
2 years ago
Horrible at following through with projects. Has taken over two months to get them to come out and finish up some tile work. Was cancelled on and had to reschedule. Was told they would show up in the morning. After a no-show, called and was told lunchtime. Afternoon rolls around and still no tile workers. Would NOT recommend this company.Update: workers showed up unannounced and installed the wrong grout color and width of grout. Attempting to reach someone to come back out and replace work done as it’s completely wrong and doesn’t match work previously done by our builder. Such horrible service and work.
4.0
Jamie S.
2 years ago
We purchased our new floors from Carpet Den (Thomas Collie) and they were installed by a wonderful install team! Our flooring transitions were not shipped with our order and thus couldn't be installed at that time (no biggie). Since then, it's been a nightmare trying to coordinate with Carpet Den to install our transitions. Johnny at CDI informed me today that, as the customer, I should contact the install crew about our missing transitions as he had no information about them. For $8k in new floors Carpet Den should take ownership of coordinating / installing any missing floor components instead of requiring the customer to do the leg work. CDI's products are amazing and that's what attracts new customers like us, but great customer service is what 'retains' customers and it's here that they fall short. Will update again after our install is complete.UPDATE: The transitions were installed after our salesperson Thomas contacted us and the finished product (shown here) is very good. Updated from 2 to 4 stars after prompt response to our issue. Hickory flooring throughout our first floor. Would recommend.
2.0
Mary T.
3 years ago
Sold us a floor that should never be in a kitchen. Constant repairs. Gave them two stars anyway because our sales guy was nice and they always showed up when we called them about issues.
4.0
Jamichael C.
3 years ago
The front desk check in person is super helpful, maybe even the most helpful person in the whole store.
5.0
Cynthia W.
3 years ago
Aaron K. at Carpet Den Interiors in Franklin, TN was our main contact during the purchase and installation of carpeting, and he excelled in every aspect of our experience. Not knowing if they would service us in rural Tennessee, Aaron was more than happy to come out providing a free estimate and measurement for carpeting two rooms. He confidently answered all our questions regarding installation. We agreed to a showroom meeting the next week to pick out carpet samples and go over cost estimates. Aaron was very helpful with narrowing down the carpet and padding choices to meet our current lifestyle. Carpet Den supplies an extremely helpful booklet explaining installation procedures and expectations that are not often covered. It was during installation that Aaron really excelled while solving a couple issues regarding tack strips and a leak that was discovered under the old carpet. After we made repairs to a section of subfloor, Aaron sent an installer back out at no additional cost to finish the carpet installation. We will definitely use Carpet Den Interiors for our next carpet project, and highly recommend them for all your flooring needs.
5.0
Kirk G.
3 years ago
5.0
Diane j.
3 years ago
3.0
Adam G.
3 years ago
This is a delayed review as I have a newborn. I want to start by saying the floor install and sales process was 5 stars. The trim install was 1 star. The floors look great. The trim install was a headache miscommunication occur by both parties but that is not impacting this review, the finish product is. I would have performed the install myself but because as stated above I did not. I am not a professional so I expected to be as good or better then my work as I have trimmed base and case in this whole house. #1 I used 1x6 trim the installer missed more studs then he hit so I came back through with a nail gun. #2 the holes on the base were filled with caulk not putty so it shrunk and the nail holes were very visible. (I am repairing today with MH putty so this is fresh on my mind). #3 the installer struck the board with the base of the hammer so I am having to putty that as well. The painting was decent but doesn't matter as I have to repair the board faces.he came back multiple times but at a certain point it's not worth the effort of having them come out to complete the work your self.5 starts for flooring installer. 1 star for baseboard install subcontractor.
4.0
Charles G.
3 years ago
5.0
Heather B.
3 years ago
This is our 2nd time using Carpet Den in a year on 2 different houses. Traci was on site to measure and give us ideas, we cannot recommend enough. Very professional and prompt.
5.0
Ashley T.
3 years ago
5.0
David B.
3 years ago
5.0
ADV
3 years ago
Very professional
5.0
Charles E.
3 years ago
Great store
5.0
Brittany M.
3 years ago
5.0
Scott N.
3 years ago
5.0
Steve W.
4 years ago
5.0
Connie B.
4 years ago
I wanted to replace carpet In bedroom and closet with engineered hardwood floor They had matching product that was in rest of house. Ashley my knowledgeable friendly sales person had it ordered and installed in 8 days. The installers were experienced, very nice and professional and the floors look great Excellent clean up job too. I’m so happy! Thank you
5.0
Billy D.
4 years ago
5.0
Joel H.
4 years ago
Flooring comes down to quality product, quality installation, reasonable price and a knowledgeable sales person to guide you. We had an EXCELLENT experience with Carpet Den as we prepared to replace flooring installed by another company just a few years prior. That company wouldn't even return calls to discuss the faulty product. This was a fantastic process from the start and our sales person took the time to understand what we needed and wanted. We went through so many different options as my wife and I debated about color, texture, etc. The new floors are in and we are very pleased. The installation team was exceptional and consistently treated our home as if it was theirs. They cleaned up each day and kept us appraised on next steps because it was a big job. The price was competitive and we will use them exclusively in the future.
5.0
Gary L.
4 years ago
Very helpful, good prices and great warranties. Installers did a great job and the carpet looks great. Replaced carpet that we installed a year earlier from Home Depot. It was trash after a year and they wouldn’t warranty it. Will definitely use Carpet Den to replace the rest of our carpet.
1.0
Robin S.
4 years ago
1.0
Chris Y.
4 years ago
5.0
Alison S.
4 years ago
5.0
Jo S.
4 years ago
5.0
Monica S.
4 years ago
5.0
Julie D.
4 years ago
5.0
Elizabeth G.
4 years ago
Ashley with Carpet Den is extremely helpful and I can't recommend working with her enough. She even went to school for Interior Design and understands how to create the right look for her clients to meet their budget. If you are looking to freshen up your space, ask for Ashley!
5.0
Natalie H.
4 years ago
5.0
Nicky S.
4 years ago
Great selection, brilliant staff, send you home with samples to compare. No pressure!
2.0
Michael W.
4 years ago
5.0
Maren W.
4 years ago
5.0
Rhonda F.
4 years ago
5.0
Elizabeth F.
4 years ago
3.0
Myra K.
4 years ago
Happy with service. A little high and don't keep much in stock. If you need carpet soon, you might not be able to get it
5.0
Patricia F.
4 years ago
5.0
Sara S.
4 years ago
5.0
Josh F.
4 years ago
5.0
Renee K.
4 years ago
5.0
Koren L.
4 years ago
5.0
Lindsey W.
4 years ago
5.0
Samuel Q.
4 years ago
5.0
Tony M.
4 years ago
4.0
Dug U.
4 years ago
A great selection of all floor coverings types and manufactures..not just carpet. A quiet showroom, but the sales staff can be a bit pushyI cannot comment on price yet, but 8f you are in Franklin and lookingfor floor coverings you need to at least give this one a chance
3.0
Casey M.
4 years ago
The carpet we purchased is great! It looks and feels amazing in our new home! The communication on the price wasn’t the best, we were led to believe that since it was a new construction and there wasn’t old carpet to remove it would be cheaper than the showroom price. We were never given a final price until the contractor paid for it. The installation is why I’m not rating higher. The installers did not vacuum the upstairs subfloor before installing. It’s a new construction home so now there is lots of dust trapped under our new pad and carpet. After we noticed that they weren’t vacuuming my husband asked them to vacuum the lower rooms. They pulled out a broom and swept them. After spending over $11000 I just expected installation to be done with better care.
5.0
Laura C.
4 years ago
The reason I love Carpet Den Interiors is simply because of David Lewis! I am a designer and have many clients in need of flooring, both residential and commercial. David is the most knowledgable person I have ever known when it comes to flooring! He grew up in the business and knows every detail and always makes it his goal to provide the best product at the best price for my clients. I cannot tell you how many people have thanked me for bringing David on to a job. He goes above and beyond every time and makes all my clients confident in their purchase and that they will be taken care of after the sale. This is unusual in today's retail environment. I highly recommend David Lewis and Carpet Den Interiors!
5.0
Jessica P.
5 years ago
5.0
Susan T.
5 years ago
My previous review was negative as I was disappointed with the original work done on 8/4/19. Then Carpet Den did contact me to see what they could do to make sure I was happy with their service. Brad from Carpet Den came by today 09/05/19, and relaid the LVT flooring in the master bathroom that I was unhappy with. I had also had new carpet put in a few rooms, and on the stairs. Brad fixed the stairs where the tack strips were poking up. He also pulled up the carpet in areas that the floor squeaked and fixed the floors from squeaking. Then he relaid the carpet. Brad did an excellent job! I would highly recommend him and I am now a very satisfied customer with Carpet Den! I am happy to leave a positive review when a business follows through to do good work for their customers. Happy and appreciative in Franklin, TN
1.0
Jennifer R.
5 years ago
DO NOT USE if you are looking for quality carpet and service. We went looking for high quality carpet to replace our current carpet before we listed our house. We had a representative come out and she recommended a carpet that was half as much. Seemed great but the carpet has snagged in several spots within the first week. Even worse, they sent a tech out to look at it. After rescheduling he cut it and it raveled. Then they proceeded to tell me not to vacuum it. No answer except to patch it and it would look ten times worse. When we reached out we were told we were “over reacting”. When we tried to call the manager several times he didn’t return the calls. We’ve had to replace the carpet with another vendor and ultimately spend more than if we would have stuck to what we wanted vs what they recommended. WORST CUSTOMER SERVICE IVE EVER EXPERIENCED.
1.0
Jennifer R.
5 years ago
5.0
Romero I.
5 years ago
5.0
Chappel W.
5 years ago
5.0
Stephen T.
5 years ago
5.0
Michelle S.
5 years ago
5.0
Ashley T.
5 years ago
Exceptional customer service and professional install staff!!
5.0
Mike A.
5 years ago
5.0
Tori C.
5 years ago
I was blown away by the fabulous job that the Carpet Den crew did! Our carpets were in terrible shape and I could not wait to get them replaced! I got several other estimates and Carpet Den was willing to work with my budget and come up with multiple options in my price range! The carpets look even better on the floors than they did in the samples! Still can't get over how great our house looks now! Traci was amazing! She came to my house and brought samples and helped me match up and pick out EVERYTHING! I will recommend them to everyone I know! Beyond impressed!
5.0
Erin G.
5 years ago
My entire experience was a great one!! Traci was absolutely amazing! She was knowledgeable, friendly and thorough. The installation was less than a week after my quote and the install team was punctual, nice, and worked cleanly and quickly. I highly recommend them!
5.0
Erin G.
5 years ago
5.0
Travis W.
5 years ago
5.0
Dustin W.
5 years ago
5.0
Laura W.
5 years ago
0.0
Laura W.
5 years ago
My experience with Traci and Carpet Den was exceptional! Traciâ??s expertise with assisting me pick out my flooring colors was effortless. She made it so easy. I cannot say enough positive things about the entire experience as the installers and the trim guys were fabulous and went above and beyond. Extremely courteous and knowledgeable. I would highly recommend Carpet Den.
5.0
Lisa S.
5 years ago
Very helpful. I told them what I could spend and they never pushed me to go over my budgetGood quality merchandise
4.0
Henry J.
5 years ago
5.0
Brittney R.
5 years ago
Brittni at Carpet & Den Interiors is amazing! She did a fabulous job at making my shopping, selections and finance experience the best possible! I never had to worry through the whole process! Their installation team is the bomb and very good at what they do! I felt well taken care of and will for sure be back on the next redo!
5.0
Curtis P.
6 years ago
5.0
Linh B.
6 years ago
5.0
Gina D.
6 years ago
5.0
Lauren S.
6 years ago
Carper Den is professional, quick, and reasonably priced! They were able to match our existing hardwood perfectly to install in other areas of our house. Their installers were on time, got right to work, and were very detailed oriented. We are extremely happy with our final product and would reccomend them to everybody.
5.0
Lauren S.
6 years ago
4.0
Wendi R.
6 years ago
5.0
Jess C.
6 years ago
1.0
Travis H.
6 years ago
This is the absolute WORST company to ever do business with. Save your time and money, I would NEVER recommend this place to anyone. Our tile was only supposed to be a one week job, and a month later our tile is still not completed. They are terrible communicators they basically do not care about their customers at all. First, they didn’t order enough tile to complete the job. Things were installed incorrectly and had to be ripped out. Now we’re currently dealing with getting someone out to our house to actually complete the job. We’ve been dealing with a sales rep by the name of Christopher who was supposedly the best. He’s completely terrible and does not respond in a timely manner or at all. The people that Christopher contracted our job out to continuously say our driveway is too steep and they are unable to make it up, which is complete nonsense. We’ve even offered to PULL THE PATHETIC WORKER TO THE TOP, and even to haul him and his tools to the top to complete the job and he refuses. This is absolutely absurd. Between Christopher and the workers we get nothing but lies. We are now demanding to speak with the owner of the company.. no luck there either. We can’t seem to obtain the owners information oddly enough. It looks like our next step will be to contact our lawyers, this is a pathetic excuse for a company. Absolute worst experience I’ve had since we started building. This company needs to hire new staff or shut their doors completely.
1.0
Brittney H.
6 years ago
This is the absolute WORST company to ever do business with. Save your time and money, I would NEVER recommend this place to anyone. Our tile was only supposed to be a one week job, and a month later our tile is still not completed. They are terrible communicators they basically do not care about their customers at all. First, they didn’t order enough tile to complete the job. Things were installed incorrectly and had to be ripped out. Now we’re currently dealing with gettingsomeone out to our house to actually complete the job. We’ve been dealing with a sales rep by the name of Christopher who was supposedly the best. He’s completely terrible and does not respond in a timely manner or at all. The people that Christopher contracted our job out to continuously say our driveway is too steep and they are unable to make it up, which is complete nonsense. We’ve even offered to PULL THE PATHETIC WORKER TO THE TOP, and even to haul him and his tools to the top to complete the job and he refuses. This is absolutely absurd. Between Christopher and the workers we get nothing but lies. We are now demanding to speak with the owner of the company.. no luck there either. We can’t seem to obtain the owners information oddly enough. It looks like our next step will be to contact our lawyers, this is a pathetic excuse for a company. Absolute worst experience I’ve had since we started building. This company needs to hire new staff or shut their doors completely.
Carpet I.
6 years ago
Thank you for reaching out, we have provided through PM the information you requested as soon as the message was received.
1.0
Angela S.
6 years ago
1.0
Angela S.
6 years ago
We built a home in 2015 and Carpet Den was the installer. Our hardwoods started peeling and flaking and I reached out to Carpet Den for help filing a claim with Mohawk. They gave me the run around and false information regarding inspector fees. I never once have felt they were my advocate in helping me get my floor replaced. They finally filled a claim and Mohawk denied it. I called and left 3 messages as well as an email with the manager and no one has called me back. I would recommend going elsewhere for your flooring needs. And I would recommend not purchasing engineered hardwood in espresso from Mohowk. It’s a poor quality floor and their Warrenty is worthless.
5.0
Toree M.
6 years ago
Anonymous
6 years ago
Thanks for the great rating, Toree!
0.0
George P.
6 years ago
Traci and the Carpet Den employees were GREAT! Very efficient, professional, and knowledgeable. We now have new carpet and hardwood throughout our home and love it. Thank you so much for you consultation and follow through... Barb and George Petzelt
1.0
Deborah C.
6 years ago
Extremely unprofessional. Sent an online form to have an estimate. Took someone over a week to respond. Traci emailed me and asked me when would be a good day. I have the day off due to the holiday and asked if she could come today at 11am. She confirmed it and we had it all scheduled. She NEVER showed up!!! Didn’t call, didn’t email!! Won’t be ever doing business with this company.
5.0
Danya C.
6 years ago
1.0
Susan S.
6 years ago
If I could give a zero star review, I would. We contacted Chris about doing some carpet repair in our home in early October. He gave us some info about our carpet that week, then stopped responding to us. We then contacted the main office and they put us in contact with Johnny on October 25. Johnny came to our home to check out our carpet and give us an estimate for the repair work. He told us it would take him 2 weeks to get the carpet and have the repairs done. We’ve tried to contact him a minimum of 2 times per week since then. We let the main office know he won’t call us back at the beginning of December. We still can’t get him to call us back. This is an absolute garbage way to run your business. If you don’t want to do the work we want to pay you for, then just tell us so. Stop being so lazy.
Carpet I.
6 years ago
Hello Susan! Thank you for reaching out - we'd like to offer our help if you still need it. After looking into your situation, we learned that when you initially called our office, you were referred to an outside repair service because we do not patch carpet that has experienced the type of pet-related damage you described. You were referred to Johnny, an employee of ours who does very good independent repair work on the side. With his skills, he can likely give you a job that would be better than having visible holes in your carpet, but that work can’t be done through Carpet Den. Because Johnny's repair work is outside of our business, this job & your interactions with him were never on our radar outside of the one-time referral. We apologize that you haven’t been able to connect with Johnny. If you still need assistance, please feel free call us again & we’ll work to connect you with a different repair professional.
1.0
Susan S.
6 years ago
If I could give a zero star review, I would. We contacted Chris about doing some carpet repair in our home in early October. He gave us some info about our carpet that week, then stopped responding to us. We then contacted the main office and they put us in contact with Johnny on October 25. Johnny came to our home to check out our carpet and give us an estimate for the repair work. He told us it would take him 2 weeks to get the carpet and have the repairs done. We’ve tried to contact him a minimum of 2 times per week since then. We let the main office know he won’t call us back at the beginning of December. We still can’t get him to call us back. This is an absolute garbage way to run your business. If you don’t want to do the work we want to pay you for, then just tell us so. Stop being so lazy.
Anonymous
6 years ago
Hello Susan! Thank you for reaching out - we'd like to offer our help if you still need it. After looking into your situation, we learned that when you initially called our office, you were referred to an outside repair service because we …Hello Susan! Thank you for reaching out - we'd like to offer our help if you still need it. After looking into your situation, we learned that when you initially called our office, you were referred to an outside repair service because we do not patch carpet that has experienced the type of pet-related damage you described.You were referred to Johnny, an employee of ours who does very good independent repair work on the side. With his skills, he can likely give you a job that would be better than having visible holes in your carpet, but that work can’t be done through Carpet Den.Because Johnny's repair work is outside of our business, this job & your interactions with him were never on our radar outside of the one-time referral. We apologize that you haven’t been able to connect with Johnny. If you still need assistance, please feel free call us again & we’ll work to connect you with a different repair professional.More
4.0
J.W. S.
6 years ago
5.0
Denise B.
6 years ago
5.0
Brittni C.
6 years ago
5.0
Laura M.
6 years ago
0.0
Brittni C.
6 years ago
Our experience with Traci at Carpet Den was amazing! They had a great selection of flooring options and Traci was very helpful in coming to my home and helping me choose the right flooring for my design taste. I had shopped around and found that Carpet Den had the best pricing, product knowledge, and customer service. We put laminate wood floors in our entire first level of our home. I was nervous about how the process would go because we had hard wood and carpet that had to be removed. I thought it would end up being a nightmare, but I'm so thankful I was wrong. Their installers made all my fears quickly disappear. They were so efficient, professional, and friendly and had everything done in the time frame promised. I would highly recommend choosing Carpet Den. The service and expertise can not be beat!
5.0
Jeanie L.
6 years ago
0.0
Eugenia L.
6 years ago
We absolutely love working with Traci @Carpet Den Interiors! We own 7 rental properties, a lake house and our Franklin home; we began working with Traci and Carpet Den several years ago. The first couple of times I would do 'price and product comparison' with Lowes, Home Depot and another local shop; I found Traci and Carpet Den to recommend the best flooring product and pricing of all of them. Now I don't bother to look anyplace else.
5.0
Asheley B.
6 years ago
0.0
Asheley H.
6 years ago
I cannot say enough great things about our experience with Carpet Den Interiors! From the minute we walked in we were fortunate enough to have Traci to help us. She helped us pick out exactly what we were looking for and came the very next day to measure our new home. Her installers absolutely blew our minds! They stayed late the day we closed on our home to get the carpet in! It was just perfect! Traci and her staff are hands down the best in the business! We looked other places but chose Carpet Den because of her strong knowledge of the product and the excellent installation staff and guarantees they have with their products. Don't waste time going elsewhere just go there first as you will not regret it! Asheley Haverstick
1.0
Dr. C.
7 years ago
5.0
Stephanie
7 years ago
We loved working with Pam -- so knowledgeable and friendly! The installers were so patient when we had to take a few days to figure out a situation with a rotten subfloor. Highly recommend!
5.0
Gary W.
7 years ago
Great selection of floor treatments.
Anonymous
7 years ago
Glad you enjoyed it, Gary. Thanks for visiting Carpet Den!
0.0
Trish B.
7 years ago
Extremely pleased with the service of this company. We had a leak in our home. The crew came in pulled up the flooring and laid it back down within 48 hours of receiving the wood, (which was 3 days later after we paid). The first 2 companies could not come out for weeks to bid the job. Elena called, came out the same day and we were back in our home within 8 days of the flooding... I highly recommend this company. We have renovated homes for years and have never had such excellent service! You won't be sorry you called Elena!
4.0
Michael J.
7 years ago
Anonymous
7 years ago
Thanks for taking the time to rate us, Michael!
5.0
Bobby W.
7 years ago
Anonymous
7 years ago
Thanks for rating us, Bobby!
5.0
Sarah K.
7 years ago
5.0
C.T. T.
7 years ago
5.0
Toree M.
7 years ago
Anonymous
7 years ago
Thanks for the great rating, Toree!
5.0
Darrell P.
7 years ago
5.0
Darrell P.
7 years ago
Flawless job. The store had plenty of samples to choose from, and let us take samples home to view them with our lighting. Got a prompt response when we asked for someone to measure and give us an estimate. We were able to agree on an installation date. The workers called before arriving each day, and were always on time. They were very careful with our furnishings, and they worked hard to keep the construction dust and debris to a minimum. The job was completed earlier than promised, and the result is fantastic. No problems whatsoever, and the installed product is magnificent.
Carpet I.
7 years ago
We appreciate you taking the time review your experience, Darrell! We're so happy to hear that you love your new floors, and that your service was excellent from start to finish. Stories like yours embody the expertise & customer satisfaction that Carpet Den strives for. Thanks for your business!
Darrell P.
7 years ago
Update: we've had the new wood floor for 6 weeks. No problems whatsoever, and not a single scratch or ding despite 3 dogs and 2 grandkids giving them a thorough workout.
5.0
Darrell P.
7 years ago
Flawless. Store had plenty of samples to choose from, and let us take samples home to view them with our lighting. Got a prompt response when we asked for someone to measure and give us an estimate. We were able to agree on an installation date. The workers called before arriving each day, and were always on time. They were very careful with our furnishings, and they worked hard to keep the construction dust and debris to a minimum. The job was completed earlier than promised, and the result is fantastic. No problems whatsoever, and the installed product is magnificent.
Anonymous
7 years ago
We appreciate you taking the time review your experience, Darrell! We're so happy to hear that you love your new floors, and that your service was excellent from start to finish. Stories like yours embody the expertise & customer satisfaction that Carpet Den strives for. Thanks for your business!
1.0
Willie M.
7 years ago
Do not use carpet Den. The team is unresponsive and does return phone calls in a timely fashion. There are other companies in the Nashville area that will provide professional and timely service.
5.0
Adam R.
7 years ago
5.0
Brian C.
7 years ago
Anonymous
7 years ago
Brian, thank you so much for the 5 star rating!
3.0
Conchi R.
7 years ago
5.0
Maria L.
7 years ago
We've had CDI install carpet twice in our home -- the first time when we purchased it and then again when we built out our basement. Lisa McNeese was the ultimate professional and able to recommend products that fit our lifestyle, home and budget. The installers (the same ones both times, by the way!) were quick, efficient and did a great job. They went about their jobs quietly and left no mess behind. It was a great experience all around and I would gladly recommend them to anyone who was looking for flooring.
Donna P.
7 years ago
Do they move all the furniture out? We are considering hardwood flooring for a 15 by 15 bedroom with a king bed. To big to move to another side of the room.
Maria L.
7 years ago
Lisa Arnold Mcneese could tell you. Our rooms were empty to start with.
5.0
Scott L.
7 years ago
Just installed high end carpet with tough matching pattern. Couldn't be happier. Pros all around and worth a slight premium.
Anonymous
7 years ago
Scott, we are glad you were able to find a match! Thank you for taking the time to give us such a great review!
5.0
Brad (.
7 years ago
Knowledgable staff and decent prices. We got a custom oversized rug made here for less than other rug stores.
Anonymous
7 years ago
Brad, we appreciate your review. We are always happy to help!
5.0
Kevin G.
7 years ago
Service and pricing was great and they installed the hardwood 3 days after I signed the paperwork. Highly recommended!
5.0
Erica S.
7 years ago
5.0
Hailey M.
7 years ago
5.0
Tyler S.
7 years ago
5.0
Leandro M.
8 years ago
The installation team is friendly and very work.
5.0
C P.
8 years ago
5.0
Linda T.
8 years ago
0.0
Harriett S.
8 years ago
Very good experience with the product options, the product knowledge and advice provided by Traci McCormick and her overall customer service. The installation went very smoothly - scheduled without any delays. We are very pleased with our first Carpet Den experience! On top of all this, their pricing was very competitive with the other suppliers we have used in the past.
5.0
Martha M.
8 years ago
5.0
Christina C.
8 years ago
5.0
Lauren C.
8 years ago
5.0
Jeff R.
8 years ago
0.0
Jeff R.
8 years ago
ELENA DESOTO is the epitome of a top-notch salesperson and I highly recommend working with her. At every step in the process, my wife and I were impressed with her knowledge, professionalism, expertise, customer service and follow-up. We reviewed 5 different carpet companies -- actually 5 different sales people-- and Elena was BY FAR the standout in every way imaginable to go above and beyond our expectations. The carpet is great, the installers were also extremely friendly, everyone was on-time or early at every step of the way. Obviously I can't say enough at how pleased my family is with our purchase from Carpet Den-- and especially the service we received from ELENA DESOTO!!! (and the funny thing is, i never even met Elena in person, just through email and phone, she met my wife at the house, came back with more samples several times. I grilled her with questions on the phone and she sent the most complete and thorough emails in response and all I had to do was say "yes" with complete confidence). Thank you Elena, you ROCK!!!
1.0
Troy W.
8 years ago
5.0
Shalene A.
8 years ago
We have purchased carpet from the Carpet Den on two different occasions and had wonderful experiences both times! They helped us find the most quality product within our budget and gave us fantastic customer service! The installers were very hard-working, kind and careful with our home and belongings… we couldn't be happier!! Thank you Traci and staff!!
0.0
Shalene A.
8 years ago
We have purchased carpet from the Carpet Den on two different occasions and had wonderful experiences both times! They helped us find the most quality product within our budget and gave us fantastic customer service! The installers were very hard-working, kind and careful with our home and belongings… we couldn't be happier!! Shalene Aiken
0.0
Diane W.
8 years ago
Thank you Elana and Carpet Den! When I told Elena we were going with another competitor, she politely offered to requote to see if she could do better. I was surprised, but decide to give her another shot. Elena beat a local competitor by $700 for the same product! The Installers were polite, prompt, hard working and really did a great job. They cleaned up after themselves and left us with beautiful new carpet throughout the house. Thank you again for such a pleasant experience. We will definitely reccomment Carpet Den to our friends and neighbors.
1.0
Jane F.
8 years ago
5.0
Ginny N.
8 years ago
Perfect experience. Replaced our entire 1st floor with new carpet. Installers were on time and professional. Highly recommended
2.0
John T.
8 years ago
5.0
Caroline F.
8 years ago
1.0
Ya N.
8 years ago
I strongly agree with Robinson! They were AWFUL! The blonde lady helping us never emailed or called back and acted like we hurt her whenever we told her that the installation guys put the carpet in wrong (they didn't staple it down and left the nice pad out of parts-which we paid extra for!-) NEVER go here! Go to a different flooring place
1.0
Angie V.
8 years ago
The carpet and tile were great. The installation and service was terrible. They had to come back and redo the carpet. My closets were laid crooked (they literally laid my walk-in closet carpet diagonally and it has lines in the carpet so you could tell it was crooked) and my upstairs had a seam that stuck up all the way across the room. They came back and redid the carpet and it looks good now. The tile is a worse story. The grout started cracking after about 3 months but it was just a little at that time. Eight months later it was cracking so bad I had tiles about to pop up. They came out and redid it after allot of back and forth. Less than 3 months later, it's worse than it was before they redid it and they won't respond. I have some grout lines that are completely gone already (all the grout has broken out of it). I have used them in the past but won't refer them to anyone else or use them again.
5.0
Meredith H.
8 years ago
We worked with Ashley and she was great about communication, education and follow through. The installation team was friendly and hard working! I will use them again in the future.
5.0
Desiree S.
8 years ago
5.0
Carol Y.
8 years ago
My husband and I were ready to replace all of the floors in our home and turned to Lisa at Carpet Den Interiors to walk us through the process. We are so glad that we did! She was amazing! She was patient, kind and always willing to answer our crazy questions! From Lisa helping us pick out just the right carpet and hardwood all the way through to the installation crew. They were top notch with customer service! Thank you thank you! Our house has been transformed:)
5.0
Desiree S.
8 years ago
1.0
Jerry E.
9 years ago
5.0
Lyndi C.
9 years ago
0.0
Lyndi C.
9 years ago
We have used Carpet Den multiple times in the past year. The first time was to install new carpeting throughout our home. The second time was to repair and replace flooring after we experienced water damage. On both occasions, we worked with Traci McCormick. She was excellent in helping us choose the right product and then executing install. The install crews were amazing. Our entire ground floor had to be replaced, and installers completed the job before the estimated finish date. Not only that, but our install crew returned the next week to replace a piece of trim that we had been missing. Our wood floors and our carpet look very nice, and we are so impressed with the finish work. Their pricing was right in line with other bids we received, and the quality of install was fantastic. We will definitely use Carpet Den again if needed, and we are confidant in recommending them to any friend and neighbor.
0.0
Katherine G.
9 years ago
I just recently purchased from Carpet den interiors. I was pleasantly surprised at the pricing they provided me. They encouraged me to shop around and try to find a better price on the item I was interested in. I went to 3 different stores and no one could touch the price. I caught them during a sale and saved at least $750. They called me the day before install and the guys showed up on time,worked hard and cleaned up after themselves. Isaha is the main installer,you must request him.
5.0
Ron D.
9 years ago
Caye and I have been building speculative and custom homes in the Nashville area for over 23 years. We have never worked with anyone more knowledgable and responsive to our customer's needs then Pam Schmidt at Carpet Den in Cool Springs. When we call to set up an appointment for a customer, Pam takes over that whole segment of the project. She personally comes out and measures every room, assists in colors and selection, monitors orders to make sure we get the product when we need it and the installation is scheduled when we need it. Just a few days ago we referred a close friend to Pam. Last night she said that she and Pam had been in communication and she could not be happier with the attention she was getting. Also want to give a shout out to Tony and his crew that handles all of our installs. They are the best! We look forward to working with Pam and the folks at Carpet Den in the future.
5.0
Pam B.
9 years ago
0.0
Gail J.
9 years ago
I built a new house and purchased all the carpet for it at Carpet Den and was very pleased with the final result. My salesperson, Pam Schmidt, was professional, friendly, knowledgeable and accommodating. She followed through on every detail even visiting the home for a personal consultation. The installation crew also did a fabulous job. The carpet looks beautiful. Carpet Den has a great selection of carpet and other flooring types. I recently went back to Carpet Den Interiors and bought a wide plank, pre-finished hardwood floor for my sunroom. Once again I was very pleased with the final result and the sales and installation team was very professional and did exactly what they said they were going to do. I would recommend using Carpet Den for your next flooring project! Gail Johnson
5.0
Nancy B.
9 years ago
0.0
Deborah A.
9 years ago
5.0
Ashley P.
9 years ago
4.0
David R.
9 years ago
0.0
David R.
9 years ago
We worked with Traci McCormick and had a great experience from start to finish. Traci helped us on the front end with recommendations for our flooring and carpeting needs, and then was extremely attentive through the entire process. Any questions we had were followed up with quickly and satisfactorily. I highly recommend both Traci and Carpet Den Interiors.
5.0
Tony C.
9 years ago
5.0
Ginny B.
9 years ago
5.0
Marsha G.
9 years ago
4.0
Jeff F.
9 years ago
0.0
Jeff F.
9 years ago
We decided to re-carpet as well as add laminate to an entry way. When we built our house 14 years ago, Carpet Den was the group that our builder recommended. 14 years later we decided to worked with Carpet Den again. Traci was great to work with and helped us through every step of the process. The crews they used for the work did a GREAT JOB. Very professional and took pride in their workmanship. We would recommend Carpet Den Interiors.
1.0
Melanie A.
9 years ago
We have used Carpet Den for multiple needs. However from our initial dealings to this last time the customer service has drastically gone down hill. I'm not sure it will be worth the trouble to use them in the future.
5.0
Donna G.
9 years ago
2.0
Dennis S.
10 years ago
Carpet Den has great service, with friendly, knowledgable sales people and fast, professional installers. Lisa McNeese has been wonderful to work with, no matter what job size.
Jerry E.
9 years ago
We installed carpet in our dental office 15 months ago and the seams are coming apart. The carpet is fraying all over the place and the transition strips were never glued. We had a meeting today and the employee blamed us for the shoddy job because we did not report sooner. It was a joke of a meeting. If you are lloking for a company that does the right thing and strives to find solutions dont do business with Carpet Dent Interiors. if the customer service was handled like that at our dental practice I would be ashamed. I
0.0
Jeremy M.
10 years ago
Traci with Carpet Den Interiors was great to work with. She actually listened to our flooring needs and helped us select a great engineered hardwood floor. I highly recommend Traci and Carpet Den Interiors!
4.0
Jeremy M.
10 years ago
5.0
Shawn R.
10 years ago
5.0
Ellen H.
10 years ago
5.0
KenzLeigh C.
10 years ago
5.0
Patricia W.
10 years ago
Carpet Den ROCKS! From the friendly customer service to the wonderful selections of carpeting. Not to mention great prices. We will never shop elsewhere for flooring needs. Thanks Carpet Den!
5.0
David L.
10 years ago
0.0
Cathy W.
10 years ago
Thanks to Carpet Den & Traci McCormick for making what we visualized for our home a reality. Traci led us through the selection process with helpful suggestions & orchestrated every detail of the installation, coming by personally. The team of installers was topnotch & professional. Whether your project is small or large you will be treated as valued customer every step of the way.
0.0
Prince M.
10 years ago
I recently went to carpet den to buy carpet for my home in Laurelbrook. Lisa, my sales rep, was very inquisitive regarding my choice of carpet, stating that Laurelbrook homeowners should only have hardwood floors. I won't go back.
5.0
Nicole J.
10 years ago
0.0
Nicole J.
10 years ago
We have used Carpet Den Interiors and their designer Lisa McNeese for years. They recently did an amazing hardwood install for our home following some severe water damages. The flooring looks beautiful! The installers were very quick, professional, and extremely clean with the project. Lisa stayed in touch throughout the entire project to make sure all was going well. Again...thanks Carpet Den and Lisa for another top-notch job. Very pleased!
0.0
cwburton
10 years ago
We knew after 10 years it was time for the carpet to go! We went over to Carpet Den and were greeted by Lisa McNeese as soon as we entered the showroom. She was tremendously helpful since we had never purchased carpet before and made the process very easy! We were in the store on Monday, she measured on Wednesday and we had our new carpet installed the next Friday when we were off work!! Very Happy and will return for future flooring needs!
5.0
Barbara M.
10 years ago
0.0
Wendy W.
10 years ago
We couldn't be happier with our new area rug. We're greeted as soon as we walked into their beautiful showroom. We worked with Lisa McNeese who was very helpful and pleasant . We knew what we wanted when we went in and the price was so much better than we expected after researching prices on line. She ordered the rug (luckily it was in stock in Ga.) and in 5 days it on our floor. Will be going back for our floor needs.
5.0
Maebry M.
10 years ago
I wanted to let everyone know about my experience with Carpet Den Interiors. I found the salesperson to be very knowledgeable and helpful. She knew exactly what I needed for my home. The process went very smoothly and the installers were awesome. I was also surprised that the prices were right in line with the other bids I got. Glad I went with them!
2.0
Christy R.
10 years ago
The service in purchasing my carpet was good. It wasn't until the delivery and installation of the carpet that EVERYTHING WENT DOWNHILL! I was so disgusted by the delivery and installation that I would NEVER recommend shopping here. The installation guys were very rude...but to top it all off...they were smoking in between laying my carpet and walking outside to take breaks to smoke. They purposefully sat in their truck twice during the installation so they could take a cigarette break. Then when they rolled out my carpet on the road to cut it...the guy was walking on my carpet with a cigarette in his mouth. Now surely when one spends a lot of money to buy brand new carpet, the last thing they want is someone contaminating it with cigarette smoke.
5.0
Melissa T.
10 years ago
0.0
Chris H.
10 years ago
Beautiful store and great products, but terrible customer service. I came in looking to add 800SF of hardwood (w/install) and couldnt get a call back after they came out for a measurement and i landed on the product. Disappointing experience at best.
1.0
Melissa O.
11 years ago
5.0
Serenity R.
11 years ago
5.0
Joey K.
11 years ago
5.0
Kathy M.
11 years ago
1.0
Frey F.
11 years ago
0.0
Beverly K.
11 years ago
We have used Carpet Den for eight different flooring projects over the last 12 years! Either we have been pleased or can't learn a good lesson! :) Thankfully, it is the former! The installers have always been prompt, courteous, and have done their jobs well (carpet and laminate). The few times there have been problems (usually from the manufacturers end, not the fault of Carpet Den) they have been handled professionally and corrected to our satisfaction. We have mostly used Christopher Parsons as our sales contact, who always greets you with a smile, a helpful attitude, and a lovely South African accent! He is a diligent employee and deserves a BIG raise!!!
5.0
Maebry R.
11 years ago
0.0
Lauren H.
11 years ago
My husband and I recently used Carpet Den Interiors to carpet our bonus room and we are thrilled with the results. They have quality carpet, competitive rates, great customer service and timely install. We loved working with Lisa McNeese. She was extremely helpful and knowledgeable. We recommend this company for all your flooring needs.
0.0
Don D.
11 years ago
I received better pricing, service and quality at Carpet Den. Thanks Evan for the great service and thank you gift.
0.0
gail g.
11 years ago
I love my three coordinating Nourison rugs I purchased from Evan M. at Carpet Den Interiors. On top of great pricing, everything was handled efficiently and professionally and in a timely manor. I will use Carpet Den Interiors for my future flooring needs.
0.0
Mary f.
11 years ago
Carpet Den is my resource for carpeting and tile for my clients. Lisa McNeese and Jessica are my go to sales people who know their products and design. Friendly, professional, and great service. Always ready to measure at my client's houses. And now Carpet Den has an oriental rug shop!
0.0
Ann J.
11 years ago
Thank you Carpet Den interiors, your service is wonderful as I think Evan Millard truly believes in what he is doing! I also am so glad he has a design degree. His design experience was very helpful to me in choosing carpet for my in home office. I love the carper and I really love the pad, I just want to invite everyone over to walk on it! Thank you once again
0.0
Shelby D.
11 years ago
From our initial contact with salesman, Evan Millard, to the free in-home measurement, the installation & cleanup, & the follow-up inspection by Evan, we definitely knew we had made the right choice in purchasing our bedroom carpet from Carpet Den. We were impressed by the professionalism & workmanship of all involved. We will definitely choose Carpet Den the next time we have any flooring needs.
0.0
Cathy R.
11 years ago
Carpet Den is my go-to store for all of my flooring. Over the years I have had carpet, tile, hardwoods, and linoleum installed by Carpet Den and I have been happy with their service on every occasion. Pam Schmidt is one of the most knowledgeable sales people I have ever dealt with. She is very helpful with the decision-making process. Always patient, caring, and professional. I know I can count on her, so I don't go anywhere else to compare prices...etc. Do yourself a favor, and save yourself some time, by going straight to Carpet Den. Ask for Pam!
0.0
Jackie F.
11 years ago
Over the past 10 years we have purchased carpet, an area rug, and most recently hardwood flooring from Carpet Den. Every experience has been very positive and that's why we keep going back. Our salesperson, Evan Millard was great to work with - very professional and helpful. We love our beautiful new flooring!
0.0
Harold D.
11 years ago
We are very happy with are new carpet and the wonderful service Evan provided. Evan Millard was wonderful and asked the right questions to find out exactly what we needed. The installers were great and professional.
0.0
cindy p.
11 years ago
We love our new carpet from Carpet Den. Evan Millard is the BEST sales rep/designer!! He was extremely professional and wonderful to work with. We are so happy he guided us to a super carpet for our stairs and office area. I highly recommend Carpet Den, and give Evan 5 stars!!
0.0
P.D. Y.
11 years ago
Best Carpet Dealer in Nashville! Don't bother going anywhere else and waste your time. We did. We looked at other places and didn't get the service or knowledge we hoped for. So someone recommended Carpet Den in Franklin. We live in Murfreesboro. So we drove to Franklin and it was worth every mile. Prices competitive. Service professional. Installation smooth and professional. Lisa knows carpet. We needed to re-carpet our entire home before listing. They showed us exactly what we needed - within our budget - and did not try to oversell us. They recommended the color based upon our color scheme and it is spot-on perfect. Looks fabulous! We have gotten so many compliments. Open House this weekend. We will use Carpet Den exclusively in our new home without question. ;) Thank you, Lisa, and Carpet Den gang!
5.0
Valarie H.
11 years ago
0.0
Stephen T.
11 years ago
Purchased hardwood flooring for my living room, and the price was great. Traci McCormick was wonderful, and extremely prepared to get my wife and I exactly what we wanted.
5.0
CoolSprings M.
11 years ago
0.0
Jana R.
12 years ago
We had a wonderful experience with Carpet Den. Traci McCormick was an excellent sales person who actually enjoyed showing us lots of different options. Jason and his crew who laid the carpet were polite and professional. We would highly recommend using them and were thrilled with the finished product.
0.0
robert r.
12 years ago
Master Bedroom Carpet – We made the right decission in choosing Carpet Den Interiors. They were professional in all aspects of our experience and we would definitely use them again. Thank you Lisa. You are a credit to your profession!
5.0
Browny C.
12 years ago
Home Carpeting
I must say I am 100% satisfied with everything from the looking at the various types of carpet to the installation. They had a wonderful sale going on which allowed me to purchase a 70 grade carpet---yikes thats great along with the best padding. They waited and waited for me to get ready with a remodel I was doing without calling and bugging me. Then they installed when I requested and did an awesome job. You can't even see the seam. It's like walking on clouds in our bedrooms! Love it!
0.0
Browny
12 years ago
Home Carpeting – I must say I am 100% satisfied with everything from the looking at the various types of carpet to the installation. They had a wonderful sale going on which allowed me to purchase a 70 grade carpet---yikes thats great along with the best padding. They waited and waited for me to get ready with a remodel I was doing without calling and bugging me. Then they installed when I requested and did an awesome job. You can't even see the seam. It's like walking on clouds in our bedrooms! Love it!
5.0
Gatorflyer C.
12 years ago
Excellent service and price.
Just got a great deal on carpet and wood flooring from Carpet Den interiors, saved almost 45%. Traci McCormick was exremely knowledgable about all of the company's products and took great pains to ensure that the flooring we selected would be appropriate to our needs (two "tweens" and two dogs). So far VERY pleased wit hthe experience, will update after installation is complete.
0.0
Scott W.
12 years ago
Excellent service and price. – Just got a great deal on carpet and wood flooring from Carpet Den interiors, saved almost 45%. Traci McCormick was exremely knowledgable about all of the company's products and took great pains to ensure that the flooring we selected would be appropriate to our needs (two "tweens" and two dogs). So far VERY pleased wit hthe experience, will update after installation is complete.
5.0
jtmitch C.
12 years ago
My one and only place for flooring!
This past week I had Carpet Den come out for the second time to put install more hardwood flooring in our house. I had originally contacted them last fall to have an estimate done figuring they'd be out in a couple days. Nope! I spoke to Traci and by that afternoon she was out taking measurements of my rooms and came prepared with several different flooring samples of both hardwood and carpet. Of course I contacted a couple other places for estimates but quickly realized they were lacking in customer service (one place said they didn't have anyone who could help me at the moment as I watched a couple employees walked out the door to go next door for lunch). Everything just "felt right" at Carpet Den and when I finally got the estimate I knew they were the right choice for us. Great selection, great staff (sales & installers) and great prices. What more could you want?? You don't have to start here but you certainly won't have to look any further!
0.0
Jeff M.
12 years ago
My one and only place for flooring! – This past week I had Carpet Den come out for the second time to put install more hardwood flooring in our house. I had originally contacted them last fall to have an estimate done figuring they'd be out in a couple days. Nope! I spoke to Traci and by that afternoon she was out taking measurements of my rooms and came prepared with several different flooring samples of both hardwood and carpet. Of course I contacted a couple other places for estimates but quickly realized they were lacking in customer service (one place said they didn't have anyone who could help me at the moment as I watched a couple employees walked out the door to go next door for lunch). Everything just "felt right" at Carpet Den and when I finally got the estimate I knew they were the right choice for us. Great selection, great staff (sales & installers) and great prices. What more could you want?? You don't have to start here but you certainly won't have to look any further!
0.0
lee m.
12 years ago
Pleasantly surprised! – I was expecting Carpet Den to be very expensive because they are in Franklin and because their showroom is so nice. I have to say I was really surprised when I had the sales lady come to my house and give me an estimate. I had a couple of other places out to give me quote (including Empire which was OUTRAGEOUS), and when all was said and done I was pleased to see that Carpet Den was very reasonable and offered a lot more choices. The sales lady was very knowledgeable and also really helpful when it came to picking colors. The installers were very nice and did a super job. They cleaned up after themselves and the job went without a hitch. Definitely give Carpet Den a call.
5.0
WilliamsonLady C.
12 years ago
Stress Free and Very Affordable
I went to Carpet Den with my husband and 3 kids on a Saturday. I was immediately over whelmed when I walked in the door. However, someone from the sales staff came up to me and asked me questions about what i was looking for. She immediately made me feel better about the shopping experience. She asked me all the proper questions and was able to qualify me and show me carpet that was going to work best in my home. She showed me a Stainmaster carpet, that has no exclusions, it was like a dream come true. I couldn't believe that there was a carpet out there that had no exclusions. The price was cheaper then anyone in town and the installation crew did a fantastic job. I would recommend Carpet Den for anyone who needs carpet!
0.0
Williamson L.
12 years ago
Stress Free and Very Affordable – I went to Carpet Den with my husband and 3 kids on a Saturday. I was immediately over whelmed when I walked in the door. However, someone from the sales staff came up to me and asked me questions about what i was looking for. She immediately made me feel better about the shopping experience. She asked me all the proper questions and was able to qualify me and show me carpet that was going to work best in my home. She showed me a Stainmaster carpet, that has no exclusions, it was like a dream come true. I couldn't believe that there was a carpet out there that had no exclusions. The price was cheaper then anyone in town and the installation crew did a fantastic job. I would recommend Carpet Den for anyone who needs carpet!
5.0
angelicanoble C.
12 years ago
Best pricing & service
After several trips to Home Depot looking for carpet for my new home, I decided to check out Carpet Den. I figured their pricing would be too expensive and unaffordable. As I was looking through various samples, Traci McCormick offered her assistance. I explained I wanted a nice grade carpet- one that could still look even once it's weathered by kids, pets & natural wear and tear. Traci came over to my home a few days later to help my husband & I decide one what would be a good fit and work with our budget. I appreciated her desire to help us find the perfect fit and she never once tried to oversell us on anything- so refreshing! \t\nI highly recommend Carpet Den! Ask for Traci.
0.0
Angel N.
12 years ago
Best pricing & service – After several trips to Home Depot looking for carpet for my new home, I decided to check out Carpet Den. I figured their pricing would be too expensive and unaffordable. As I was looking through various samples, Traci McCormick offered her assistance. I explained I wanted a nice grade carpet- one that could still look even once it's weathered by kids, pets & natural wear and tear. Traci came over to my home a few days later to help my husband & I decide one what would be a good fit and work with our budget. I appreciated her desire to help us find the perfect fit and she never once tried to oversell us on anything- so refreshing! I highly recommend Carpet Den! Ask for Traci.
0.0
Desiree S.
12 years ago
Response to Review – Thank you for a way to respond to Totally Unacceptable. Mrs. Fisher upon reading your review, I did look into you experience with Carpet Den Interiors as you stated. Steven Cannon was your Sales Rep and has worked in the flooring business for over 15 years, this includes hardwood, tile, carpet, vinyl, etc. As you know you were out of town and Steven made every effort to select for you the best product to fit your request and mailed those samples to you. The carpeting that you paid for had a total of $2525.89 for your 1400 square feet. The cuts you refer to are required due to the many angles in your home, the stairs you reference had been previously installed with a waterfall look and per your request we replaced with the new carpet, and when you did express a problem with a seam issue on the stairs we came back out quickly and fixed the issue. At the time of final completion you were happy and satisfied. If you need any further assistance please feel free to contact Steven at anytime 615-771-0128. At Carpet Den Interiors we strive to give our community the best choice for their flooring needs and will continue to do so, we have been in business for over 34 years serving the Middle Tennessee area as its number one retail and builder flooring destination.
1.0
Art S.
13 years ago
0.0
fisherv
13 years ago
Totally unacceptable – Carpet Den was recommended to me by my realtor when I bought my house in October 2007. I paid what I considered a fortune (over 4K) for carpeting the upstairs in my house (approx 1400sf) because I wanted "good quality" ... the guy who did the measurements was apparently from their tile group and didn't measure properly so they had to make a lot of cuts and now less than four years later we've ripped the last of the carpet off the back stairs. From day one, the seams were badly done and would pull up when vacuuming. The carpet stained easily and the stair installation was "waterfalled" per their suggestion which just looks cheap. The worst part is that I just got a bid on putting hardwood floors throughout the upstairs and it came in at less than this crappy carpeting! Lesson 1: do what you really want the first time. Lesson 2: Avoid Carpet Den
0.0
CoolSpringsMom
13 years ago
Very Satisfied – Carpet Den was recommended to me by a neighbor so I thought I would give it a try. The lady who helped me had great product knowledge to share. As many of you know, picking out your flooring can be a very overwhelming process. She was very kind and helped me narrow down my choices. She offered to come out to my house the very same day free of charge to measure. We were originally going to just do our Master bath, but ended up doing the whole home bc the prices were so good! In the mean time I was shopping around for better pricing. No one could touch Carpet Den's prices or their customer service. I was very impressed to find that the day of the installation the lady who I had been working with came out to my home to make sure everything was going as planned. She even followed up later that week to make sure that I was satisfied. If you are in the Nashville area I would highly recommend Carpet Den. They are locally owned, lets stop shopping at these big box stores and give our family owned business's a little more credit!
0.0
sarahadley
14 years ago
I am underwhelmed – My husband and I have worked with Carpet Den three times in the past 3 years. We have had a stair runner installed, had a room re-carpeted and ordered a lovely rug from them. My experiences with those purchases were okay, but I would not rate their service as great. Then, in the past couple of months I have called them to order a rug pad (promised a call back with price~ never got one) called again about pad, no response. Then, I called to order another rug from them and received no response. As the mother of small children I prefer to do things over the phone if possible. If I were not a repeat customer (which they are aware of because they ask my name and pull up my file every time I call) I could understand the lack of interest a little more. I called another local carpet store who helped me and in turn got my business! I will not be calling Carpet Den Interiors any more.
1.0
sarahadley C.
14 years ago
I am underwhelmed
My husband and I have worked with Carpet Den three times in the past 3 years. We have had a stair runner installed, had a room re-carpeted and ordered a lovely rug from them. My experiences with those purchases were okay, but I would not rate their service as great. \t\nThen, in the past couple of months I have called them to order a rug pad (promised a call back with price~ never got one) called again about pad, no response. Then, I called to order another rug from them and received no response. \t\nAs the mother of small children I prefer to do things over the phone if possible. If I were not a repeat customer (which they are aware of because they ask my name and pull up my file every time I call) I could understand the lack of interest a little more. I called another local carpet store who helped me and in turn got my business! I will not be calling Carpet Den Interiors any more.
0.0
from o.
14 years ago
0.0
cathyreas
15 years ago
Great Disappointment – Carpet Den came highly recommended for carpeting my entire house on Bradford Ave, except kitchen and bath. The grade carpet I wanted was more expensive than comparable at Home Depot, but that was not the worst of it. Either the carpet quality or the installation or both caused "ripples" - high places in the carpet that appeared within weeks (days in a few places). I went back to Carpet Den at least three times to get this fixed and was given excuses - that the "small ridges would settle down over time", or that the "furniture would flatten it out". I finally said that they needed to come fix this, and I was flatly told that they would not. This was most disturbing. I kept hoping the ripples would flatten over time and that furniture would help this. It did not. I bought the carpet in Spring 2002 and this week (June 2009) it was removed because it was just so awful. I will never forget being also irritated by the restrictions attached to the carpet warranty. I did not even know there would be warranty restrictions until AFTER the installation. The carpet and installation was supposed to have been good for 20+ years, but only "IF" I vacuumed it with a strong brushing vacuum every week (no problem), used a variety of sophisticated cleaning agents for any spots and spills (some were foreign to me), and had all the carpet in the house professionally cleaned every 12 months. It was not enough that I had my own Bissell carpet steam cleaner for this kind of maintenance. Needless to say, the warranty was worthless and Carpet Den did not stand behind its work or product. If Carpet Den would like for me to retract this statement, I would be happy to have them call me to come fix their carpet in the two bedrooms (mostly unused spaces) where their carpet remains. But the clock is ticking on this offer... Call me.
0.0
KLong
15 years ago
Wonderful Quality and Prices! – I visited Carpet Den not to long ago and they had great prices! When you walk in you expect the prices to be really expensive, just bc the look and feel of the store looks expensive. But everything was priced just as I had imagined. Someone came to the front and was quick to help me around the store. I highly reccomend!
5.0
KLong C.
15 years ago
Wonderful Quality and Prices!
I visited Carpet Den not to long ago and they had great prices! When you walk in you expect the prices to be really expensive, just bc the look and feel of the store looks expensive. But everything was priced just as I had imagined. Someone came to the front and was quick to help me around the store. I highly reccomend!
0.0
cecil2008
16 years ago
Much better than Lowe's or Home Depot – I recently went to Carpet Den Interiors for a special sale they were having, and in today's economy I felt like they had equal pricing to both Lowe's and Home Depot. Also someone actually helped me in the Lowe's we were there for 30 minutes or more before anyone came over. Carpet Den also has a better quality product I know I want have to replace in 5 years. I will defintely recommend them.
5.0
cecil2008 C.
16 years ago
Much better than Lowe's or Home Depot
I recently went to Carpet Den Interiors for a special sale they were having, and in today's economy I felt like they had equal pricing to both Lowe's and Home Depot. Also someone actually helped me in the Lowe's we were there for 30 minutes or more before anyone came over. Carpet Den also has a better quality product I know I want have to replace in 5 years. I will defintely recommend them.
0.0
Chasmod
16 years ago
STUPID EXPENSIVE for AVERAGE MATERIALS – Carpet Den is ridiculously expensive for mass market contractor grade materials. Have you ever had a family member get absolutely blown out by a used car dealer. Well, then you've got an idea who these people are. I'm just sick to my stomach after hearing what one of my siblings was charged for a very standard 3/8" hardwood flooring project. Try $13K for 1,300 square feet. OK, call it double over typical retail. Wish I could give them ZERO stars.
1.0
Chasmod C.
16 years ago
STUPID EXPENSIVE for AVERAGE MATERIALS
Carpet Den is ridiculously expensive for mass market contractor grade materials. Have you ever had a family member get absolutely blown out by a used car dealer. Well, then you've got an idea who these people are. I'm just sick to my stomach after hearing what one of my siblings was charged for a very standard 3/8" hardwood flooring project. Try $13K for 1,300 square feet. OK, call it double over typical retail. Wish I could give them ZERO stars.
0.0
msmuggles
16 years ago
Stay away if you can't stand stuck up sales people with a higher than mighy attitude – I hate it when someone is artificially nice. My helper was Rachel, who was so artifically nice that I wanted to gag. She wasn't particularly knowledgeable, and tried to fudge her way through the selection process. I would have preferred her to be honest with me, and just tell me that she would find out, but alas no such thing. Her quote was over the top high, she wasn't negotiable in her pricing and got rather offended when I didn't want her selection. I got a much better deal, installation and all at Home Depot. And the salesperson didn't have a hissy fit.
1.0
msmuggles C.
16 years ago
Stay away if you can't stand stuck up sales people with a higher than mighy attitude
I hate it when someone is artificially nice. My helper was Rachel, who was so artifically nice that I wanted to gag. She wasn't particularly knowledgeable, and tried to fudge her way through the selection process. I would have preferred her to be honest with me, and just tell me that she would find out, but alas no such thing. Her quote was over the top high, she wasn't negotiable in her pricing and got rather offended when I didn't want her selection.\t\n\t\nI got a much better deal, installation and all at Home Depot. And the salesperson didn't have a hissy fit.
0.0
tluna2000
17 years ago
Best Customer Service, amazing selection – I love that one person helps you through the process, and the selection was amazing, I had no idea they had so many types of flooring. I would recommend them to everyone.
5.0
tluna2000 C.
17 years ago
Best Customer Service, amazing selection
I love that one person helps you through the process, and the selection was amazing, I had no idea they had so many types of flooring. I would recommend them to everyone.
0.0
dbaker258
18 years ago
User review by dbaker258 – quality wasnt as good as i evpected. price was double of home depot.
1.0
dbaker258 C.
18 years ago
User review by dbaker258
quality wasnt as good as i evpected. price was double of home depot.