CARPET DEN INC

4.0
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111 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Carpet Den Inc. 264 Mallory Station Rd Ste 1, Franklin, TN 37067-8258 615-771-0128 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.0
|
111 Reviews

Reviews


5.0
last week I cannot say enough great things about our experience with Carpet Den Interiors! From the minute we walked in we were fortunate enough to have Traci to help us. She helped us pick out exactly what we were looking for and came the very next day to measure our new home. Her installers absolutely blew our minds! They stayed late the day we closed on our home to get the carpet in! It was just perfect! Traci and her staff are hands down the best in the business! We looked other places but chose Carpet Den because of her strong knowledge of the product and the excellent installation staff and guarantees they I have with their products. Don't waste time going elsewhere just go there first as you will not regret it!
last week Business Owner Thank you for taking the time to leave a review, Asheley! Customer service is our top priority, and we strive to make sure our clients have the knowledge they need to make the perfect decision about flooring for their home.
0.0
last week I cannot say enough great things about our experience with Carpet Den Interiors! From the minute we walked in we were fortunate enough to have Traci to help us. She helped us pick out exactly what we were looking for and came the very…
5.0
2 months ago We loved working with Pam -- so knowledgeable and friendly! The installers were so patient when we had to take a few days to figure out a situation with a rotte...
5.0
2 months ago Great selection of floor treatments.
2 months ago Glad you enjoyed it, Gary. Thanks for visiting Carpet Den!
0.0
3 months ago Extremely pleased with the service of this company. We had a leak in our home. The crew came in pulled up the flooring and laid it back down within 48 hours of receiving the wood, (which was 3 days later after we paid). The first 2…
4.0
3 months ago This customer did not leave a comment.
2 months ago Thanks for taking the time to rate us, Michael!
5.0
3 months ago This customer did not leave a comment.
2 months ago Thanks for rating us, Bobby!
5.0
4 months ago This customer did not leave a comment.
2 months ago Thanks for the great rating, Toree!
5.0
4 months ago Flawless job. Store had plenty of samples to choose from, and let us take samples home to view them with our lighting. Got a prompt response when we asked for someone to measure and give us an estimate. We were able to agree on an installation date. The workers called before arriving each day, and were always on time. They were very careful with our furnishings, and they worked hard to keep the construction dust and debris to a minimum. The job was completed earlier than promised, and the result is fantastic. No problems whatsoever, and the installed product is magnificent.
2 months ago Business Owner We appreciate you taking the time review your experience, Darrell! We're so happy to hear that you love your new floors, and that your service was excellent from start to finish. Stories like yours embody the expertise & customer satisfaction that Carpet Den strives for. Thanks for your business!
5.0
4 months ago Flawless job. The store had plenty of samples to choose from, and let us take samples home to view them with our lighting. Got a prompt response when we asked for someone to measure and give us an estimate. We were able to agree on an installation date. The workers called before arriving each day, and were always on time. They were very careful with our furnishings, and they worked hard to keep the construction dust and debris to a minimum. The job was completed earlier than promised, and the result is fantastic. No problems whatsoever, and the installed product is magnificent.
3 months ago We appreciate you taking the time review your experience, Darrell! We're so happy to hear that you love your new floors, and that your service was excellent from start to finish. Stories like yours embody the expertise & customer satisfaction that Carpet Den strives for. Thanks for your business!
3 months ago Update: we've had the new wood floor for 6 weeks. No problems whatsoever, and not a single scratch or ding despite 3 dogs and 2 grandkids giving them a thorough workout.
5.0
4 months ago Flawless. Store had plenty of samples to choose from, and let us take samples home to view them with our lighting. Got a prompt response when we asked for someone to measure and give us an estimate. We were able to agree on an installation date. The workers called before arriving each day, and were always on time. They were very careful with our furnishings, and they worked hard to keep the construction dust and debris to a minimum. The job was completed earlier than promised, and the result is fantastic. No problems whatsoever, and the installed product is magnificent.
2 months ago We appreciate you taking the time review your experience, Darrell! We're so happy to hear that you love your new floors, and that your service was excellent from start to finish. Stories like yours embody the expertise & customer satisfaction that Carpet Den strives for. Thanks for your business!
1.0
5 months ago Do not use carpet Den. The team is unresponsive and does return phone calls in a timely fashion. There are other companies in the Nashville area that will provide professional and timely service.
5.0
6 months ago Wow, I had a totally different experience from some other reviewers. We were looking at several different flooring stores to redo our house, but decided on Carpet Den because 1) they were priced competitively, 2) the salesperson (Lisa) knew what she was talking about and helped us choose laminate and carpet that we are very happy with, and 3) we were treated like real people. We had two other companies come out to measure and they were... snooty? And gave very little feedback on design options. It was strange. We actually gave up a deposit so we could go with Carpet Den. The install went smoothly and according to plan. All the installers were friendly and did good work. There were a couple nitpicky details that I thought could be better, but one call to Lisa and they were back out to take care of it. I really appreciated their responsiveness to what, ultimately, were very minor things. We plan to do our bathrooms next. We will be using Carpet Den!
2 months ago Business Owner Adam, thank you for choosing Carpet Den! We're glad you found us after trying a few other companies, and we're glad we left such a lasting impression. Sometimes those minor details can make a huge difference, especially when you're making an investment like new flooring. I'm glad you and Lisa were able to work everything out. Can't wait to help you with your bathrooms!
5.0
8 months ago This customer did not leave a comment.
2 months ago Brian, thank you so much for the 5 star rating!
4.0
8 months ago This customer did not leave a comment.
5.0
9 months ago We've had CDI install carpet twice in our home -- the first time when we purchased it and then again when we built out our basement. Lisa McNeese was the ultimate professional and able to recommend products that fit our lifestyle, home and budget. The installers (the same ones both times, by the way!) were quick, efficient and did a great job. They went about their jobs quietly and left no mess behind. It was a great experience all around and I would gladly recommend them to anyone who was looking for flooring.
last month Do they move all the furniture out? We are considering hardwood flooring for a 15 by 15 bedroom with a king bed. To big to move to another side of the room.
last month Lisa Arnold Mcneese could tell you. Our rooms were empty to start with.
5.0
10 months ago Just installed high end carpet with tough matching pattern. Couldn't be happier. Pros all around and worth a slight premium.
2 months ago Scott, we are glad you were able to find a match! Thank you for taking the time to give us such a great review!
5.0
10 months ago Knowledgable staff and decent prices. We got a custom oversized rug made here for less than other rug stores.
2 months ago Brad, we appreciate your review. We are always happy to help!
5.0
11 months ago This customer did not leave a comment.
5.0
last year Service and pricing was great and they installed the hardwood 3 days after I signed the paperwork. Highly recommended!
5.0
last year This customer did not leave a comment.
5.0
last year The installation team is friendly and very work.
0.0
last year Very good experience with the product options, the product knowledge and advice provided by Traci McCormick and her overall customer service. The installation went very smoothly - scheduled without any delays. We are very pleased with…
0.0
last year ELENA DESOTO is the epitome of a top-notch salesperson and I highly recommend working with her. At every step in the process, my wife and I were impressed with her knowledge, professionalism, expertise, customer service and follow-up. We…
1.0
last year I would never recommend this business to anyone after our terrible experience, not with the associate but the manager also.The long delays of pricing to installation dates. Then during the installation the crew that was doing the tear out, showed up over 2 hours late; no phone call, nothing. During the installation we had property stolen from us and had to issue a police report. After 2 unsuccessful return calls from the manager, I was finally able to get through to her. She completely disregarded any of my concerns, and told me there is no way she believed "they" would do such as thing. Basically telling me she was not going to follow up with the installation crew at all. When I spoke about the delays her response was..we have been slammed. I guess my business was too much for them to handle. After another week, she called me to finally "return" the 2 calls I had left messages for, and she had no idea who I was. Again I am really sure she was on top of my stolen property. She even advised me to "look around" in my home for the stolen property which was specifically taken from my closet. Even my concern of the installation crew showing up over 2 hours late with no phone call, the manager stated well we work them pretty hard. Don't let them fool you with their low marginal pricing crap, I had 5 other quotes from local flooring businesses, and went with this company because of a $100 credit. And the credit was not even applied to my bill until I asked for it. The whole experience was not worth the $100, the treatment, or lack of treatment given to my business. And for the product, I am sure I would have received the same quality from one of the other local businesses. I will be speaking with the BBB as well.
5.0
last year We have purchased carpet from the Carpet Den on two different occasions and had wonderful experiences both times! They helped us find the most quality product within our budget and gave us fantastic customer service! The installers were very hard-working, kind and careful with our home and belongings… we couldn't be happier!! Thank you Traci and staff!!
0.0
last year We have purchased carpet from the Carpet Den on two different occasions and had wonderful experiences both times! They helped us find the most quality product within our budget and gave us fantastic customer service! The installers were…
0.0
last year Thank you Elana and Carpet Den! When I told Elena we were going with another competitor, she politely offered to requote to see if she could do better. I was surprised, but decide to give her another shot. Elena beat a local competitor by…
1.0
last year Like Johnny T., I don't know where to begin. I don't have the energy to go into the details. In short, the service is beyond terrible! And when we told them, there was no apology or offer to make things right. Just save yourself the time and aggravation and go to Myers. The people at Myers have the complete opposite approach in terms of service and quality of their work.
5.0
last year Perfect experience. Replaced our entire 1st floor with new carpet. Installers were on time and professional. Highly recommended
2.0
last year Oy. I don't know where to start. Throughout my time working with Carpet Den, I have been more frustrated than satisfied but in order to avoid making this review a rambling mess of 'and then he...' and 'oh yeah. FORGOT this happened too...', I'll focus on one series of unfortunate circumstances that led me to this star rating. For months, I'd had an issue that needed to be rectified. I would call the builder, the builder would tell me to call the flooring people. I'd call the flooring people, they'd tell me to call the builder. Rinse. Repeat. Again, after months of this back and forth, imagine my surprise one morning when a crew of workers showed up at my house ready to fix the issue. :-/ Okay. Fine. Let's do this. Forgetting that the inconvenience to my schedule was real, I just wanted to get things handled. The crew of six guys barreled into my home without so much as a good morning. So this is how this is going to go. I spoke with the crew leader and went over what needed to happen. Since they were working on my floors and I sort of have this habit of walking on them and having heavy (and expensive furniture on them), we had a situation at the start. There was no plan on what to do with my things, how to manage the job or how to best accommodate and expedite the process. While this was going on, I had workers going into my fridge, throwing (yes, throwing my things about) and using my restroom without asking. They were also speaking in Spanish whilst engaging in said behavior. During my 2.5 years in Miami, I picked up a few skills. One of which was Spanish. I keep it to myself because it's always nice to know what people really think about you. So, whilst these workers were disrespecting me and my home with their actions, they were also doing so with their words. Completely unacceptable. You can say what you want to say about me all you want. You will not come into my home, where I pay the mortgage and all the bills, disrespect my property and disrespect me - to my face. I'd had enough. I responded to the latest insult - in Spanish - and things went quiet. The guys chose to break for lunch. I called Carpet Den. I told my contact what happened and how appalled I was because of it. Post-lunch, the most egregious actor returned to work in my house. He wasn't sent home. The crew leader never apologized. Things moved on as though they never happened. Livid. I was livid. Granted, this fellow didn't return to my house in the following days but he shouldn't have come back at all. He should have been let go on the spot. He - someone, anyone - should have apologized. That didn't happen. This was handled all wrong. Like I mentioned, I had six guys in my house and while they a.) spilled ardex down my a/c vent; b.) damaged my basement ceiling but their sloppy work on my main floor flooring; c.) left nails sticking out of the wall where baseboards once protected passers by; d.) showed up late on subsequent work days (one day arriving at 12 noon for an 8:30 am start time); e.) lounged on my furniture like it was theirs; and f.) took phone calls and gabbed like they were on a party line, they were unable to complete the work for which they were hired. I called Carpet Den again. One of their master installers came out, assessed the situation and we were on our way. I thought. Why wasn't this guy in my home? He was polite, learned, skilled, and capable. I wanted him. I got the do-nothing crew again. I finally had enough and had the job substantially completed by 2 of the builder's guys. These two fellows got the job done that, for three prior days, hadn't been nearly accomplished by 5-6 guys. How does that make sense? Oh, and during this ten day process (I had to go out of town for work in the middle. Why? The schedule was never confirmed prior to going down this road), I didn't have use of my kitchen because my furniture was there. So, no dishes. No oven. No cooking. No washing dishes. Did I mention they broke a cup of mine and HID it? Did I mention this cup was part of my parents' wedding set and long since discontinued? Nightmarish. Amateurish. Unprofessional. I have no idea why, rather than keeping an inefficient and rude crew (and a crew that wasn't working) on a job, the CD people managing this mess didn't replace them with people who could do the job without insulting the customer and causing more damage. By the time it was all over, the supervisor (while disavowing that he could have done any more to mediate the situation) called me to offer a discount on future work with Carpet Den. That's okay. I'm good.
1.0
last year I strongly agree with Robinson! They were AWFUL! The blonde lady helping us never emailed or called back and acted like we hurt her whenever we told her that the installation guys put the carpet in wrong (they didn't staple it down and left the nice pad out of parts-which we paid extra for!-) NEVER go here! Go to a different flooring place
1.0
last year The carpet and tile were great. The installation and service was terrible. They had to come back and redo the carpet. My closets were laid crooked (they literally laid my walk-in closet carpet diagonally and it has lines in the carpet so you could tell it was crooked) and my upstairs had a seam that stuck up all the way across the room. They came back and redid the carpet and it looks good now. The tile is a worse story. The grout started cracking after about 3 months but it was just a little at that time. Eight months later it was cracking so bad I had tiles about to pop up. They came out and redid it after allot of back and forth. Less than 3 months later, it's worse than it was before they redid it and they won't respond. I have some grout lines that are completely gone already (all the grout has broken out of it). I have used them in the past but won't refer them to anyone else or use them again.
5.0
last year We worked with Ashley and she was great about communication, education and follow through. The installation team was friendly and hard working! I will use them again in the future.
5.0
2 years ago My husband and I were ready to replace all of the floors in our home and turned to Lisa at Carpet Den Interiors to walk us through the process. We are so glad that we did! She was amazing! She was patient, kind and always willing to answer our crazy questions! From Lisa helping us pick out just the right carpet and hardwood all the way through to the installation crew. They were top notch with customer service! Thank you thank you! Our house has been transformed:)
5.0
2 years ago This customer did not leave a comment.
0.0
2 years ago We have used Carpet Den multiple times in the past year. The first time was to install new carpeting throughout our home. The second time was to repair and replace flooring after we experienced water damage. On both occasions, we worked…
0.0
3 years ago I just recently purchased from Carpet den interiors. I was pleasantly surprised at the pricing they provided me. They encouraged me to shop around and try to find a better price on the item I was interested in. I went to 3 different stores…
5.0
3 years ago Caye and I have been building speculative and custom homes in the Nashville area for over 23 years. We have never worked with anyone more knowledgable and responsive to our customer's needs then Pam Schmidt at Carpet Den in Cool Springs. When we call to set up an appointment for a customer, Pam takes over that whole segment of the project. She personally comes out and measures every room, assists in colors and selection, monitors orders to make sure we get the product when we need it and the installation is scheduled when we need it. Just a few days ago we referred a close friend to Pam. Last night she said that she and Pam had been in communication and she could not be happier with the attention she was getting. Also want to give a shout out to Tony and his crew that handles all of our installs. They are the best! We look forward to working with Pam and the folks at Carpet Den in the future.
0.0
3 years ago I built a new house and purchased all the carpet for it at Carpet Den and was very pleased with the final result. My salesperson, Pam Schmidt, was professional, friendly, knowledgeable and accommodating. She followed through on every…
0.0
3 years ago An absolutely horrible experience - run don't walk away from this bunch of crooks! About six months ago, I ordered carpet for several rooms, a bound area carpet for a living room and installation of a marble floor for a bathroom, and it…
5.0
3 years ago This customer did not leave a comment.
0.0
3 years ago We worked with Traci McCormick and had a great experience from start to finish. Traci helped us on the front end with recommendations for our flooring and carpeting needs, and then was extremely attentive through the entire process. Any…
5.0
3 years ago This customer did not leave a comment.
0.0
3 years ago We decided to re-carpet as well as add laminate to an entry way. When we built our house 14 years ago, Carpet Den was the group that our builder recommended. 14 years later we decided to worked with Carpet Den again.\r \r Traci was great…
1.0
3 years ago We have used Carpet Den for multiple needs. However from our initial dealings to this last time the customer service has drastically gone down hill. I'm not sure it will be worth the trouble to use them in the future.
5.0
3 years ago This customer did not leave a comment.
2.0
3 years ago Carpet Den has great service, with friendly, knowledgable sales people and fast, professional installers. Lisa McNeese has been wonderful to work with, no matter what job size.
2 years ago We installed carpet in our dental office 15 months ago and the seams are coming apart. The carpet is fraying all over the place and the transition strips were never glued. We had a meeting today and the employee blamed us for the shoddy job because we did not report sooner. It was a joke of a meeting. If you are lloking for a company that does the right thing and strives to find solutions dont do business with Carpet Dent Interiors. if the customer service was handled like that at our dental practice I would be ashamed. I
0.0
3 years ago Traci with Carpet Den Interiors was great to work with. She actually listened to our flooring needs and helped us select a great engineered hardwood floor. I highly recommend Traci and Carpet Den Interiors!
5.0
3 years ago This customer did not leave a comment.
5.0
4 years ago Carpet Den ROCKS! From the friendly customer service to the wonderful selections of carpeting. Not to mention great prices. We will never shop elsewhere for flooring needs. Thanks Carpet Den!
5.0
4 years ago This customer did not leave a comment.
0.0
4 years ago Thanks to Carpet Den & Traci McCormick for making what we visualized for our home a reality. Traci led us through the selection process with helpful suggestions & orchestrated every detail of the installation, coming by personally. The…
0.0
4 years ago I recently went to carpet den to buy carpet for my home in Laurelbrook. Lisa, my sales rep, was very inquisitive regarding my choice of carpet, stating that Laurelbrook homeowners should only have hardwood floors. I won't go back.
0.0
4 years ago We have used Carpet Den Interiors and their designer Lisa McNeese for years. They recently did an amazing hardwood install for our home following some severe water damages. The flooring looks beautiful! The installers were very quick,…
0.0
4 years ago We knew after 10 years it was time for the carpet to go! We went over to Carpet Den and were greeted by Lisa McNeese as soon as we entered the showroom. She was tremendously helpful since we had never purchased carpet before and made the…
0.0
4 years ago We couldn't be happier with our new area rug. We're greeted as soon as we walked into their beautiful showroom. We worked with Lisa McNeese who was very helpful and pleasant . We knew what we wanted when we went in and the price was so…
5.0
4 years ago I wanted to let everyone know about my experience with Carpet Den Interiors. I found the salesperson to be very knowledgeable and helpful. She knew exactly what I needed for my home. The process went very smoothly and the installers were awesome. I was also surprised that the prices were right in line with the other bids I got. Glad I went with them!
2.0
4 years ago The service in purchasing my carpet was good. It wasn't until the delivery and installation of the carpet that EVERYTHING WENT DOWNHILL! I was so disgusted by the delivery and installation that I would NEVER recommend shopping here. The installation guys were very rude...but to top it all off...they were smoking in between laying my carpet and walking outside to take breaks to smoke. They purposefully sat in their truck twice during the installation so they could take a cigarette break. Then when they rolled out my carpet on the road to cut it...the guy was walking on my carpet with a cigarette in his mouth. Now surely when one spends a lot of money to buy brand new carpet, the last thing they want is someone contaminating it with cigarette smoke.
5.0
4 years ago This customer did not leave a comment.
0.0
4 years ago Beautiful store and great products, but terrible customer service. I came in looking to add 800SF of hardwood (w/install) and couldnt get a call back after they came out for a measurement and i landed on the product. \r \r Disappointing…
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
1.0
4 years ago For high ticket or contractor jobs this vendor may have a different approach. What I found when in need of a relatively small order for hardwood flooring, cash and carry - no installation, was an aloof staff that seemed put out doing their job. �Upon my first visit I was told that no one was available in flooring and was welcome to look for myself. � I ultimately found what I needed, paid for it, and went to pick it up - secured the "pick ticket" at the retail desk and after driving to the warehouse round back found no one there to provide the goods. � Expect to fend for yourself and work to get the service you need. �I can't imagine a more poorly run independent business. �I can only imagine that large contract sales drive the business because walk in and customer service are very low priority. � I will never spend money here again and would advise you look for alternatives before visiting here.
0.0
4 years ago We have used Carpet Den for eight different flooring projects over the last 12 years! Either we have been pleased or can't learn a good lesson! :) Thankfully, it is the former! The installers have always been prompt, courteous, and…
0.0
4 years ago My husband and I recently used Carpet Den Interiors to carpet our bonus room and we are thrilled with the results. They have quality carpet, competitive rates, great customer service and timely install. We loved working with Lisa McNeese.…
0.0
5 years ago I received better pricing, service and quality at Carpet Den. Thanks Evan for the great service and thank you gift.
0.0
5 years ago I love my three coordinating Nourison rugs I purchased from Evan M. at Carpet Den Interiors.\r \r On top of great pricing, everything was handled efficiently and professionally and in a timely manor.\r \r I will use Carpet Den Interiors…
0.0
5 years ago Carpet Den is my resource for carpeting and tile for my clients. Lisa McNeese and Jessica are my go to sales people who know their products and design. Friendly, professional, and great service. Always ready to measure at my client's…
0.0
5 years ago Thank you Carpet Den interiors, your service is wonderful as I think Evan Millard truly believes in what he is doing! I also am so glad he has a design degree. His design experience was very helpful to me in choosing carpet for my in home…
0.0
5 years ago From our initial contact with salesman, Evan Millard, to the free in-home measurement, the installation & cleanup, & the follow-up inspection by Evan, we definitely knew we had made the right choice in purchasing our bedroom carpet from…
0.0
5 years ago Carpet Den is my go-to store for all of my flooring. Over the years I have had carpet, tile, hardwoods, and linoleum installed by Carpet Den and I have been happy with their service on every occasion. Pam Schmidt is one of the most…
0.0
5 years ago Over the past 10 years we have purchased carpet, an area rug, and most recently hardwood flooring from Carpet Den. Every experience has been very positive and that's why we keep going back. Our salesperson, Evan Millard was great to work…
0.0
5 years ago We are very happy with are new carpet and the wonderful service Evan provided.\r \r Evan Millard was wonderful and asked the right questions to find out exactly what we needed. The installers were great and professional.
0.0
5 years ago We love our new carpet from Carpet Den. Evan Millard is the BEST sales rep/designer!! He was extremely professional and wonderful to work with. We are so happy he guided us to a super carpet for our stairs and office area. I highly…
0.0
5 years ago Best Carpet Dealer in Nashville! Don't bother going anywhere else and waste your time. We did. We looked at other places and didn't get the service or knowledge we hoped for. So someone recommended Carpet Den in Franklin. We live in…
5.0
5 years ago This customer did not leave a comment.
0.0
5 years ago Purchased hardwood flooring for my living room, and the price was great. Traci McCormick was wonderful, and extremely prepared to get my wife and I exactly what we wanted.
0.0
5 years ago We had a wonderful experience with Carpet Den. Traci McCormick was an excellent sales person who actually enjoyed showing us lots of different options. Jason and his crew who laid the carpet were polite and professional. We would highly…
5.0
6 years ago Master Bedroom Carpet We made the right decission in choosing Carpet Den Interiors. They were professional in all aspects of our experience and we would definitely use them again. Thank you Lisa. You are a credit to your profession!
5.0
6 years ago Home Carpeting I must say I am 100% satisfied with everything from the looking at the various types of carpet to the installation. They had a wonderful sale going on which allowed me to purchase a 70 grade carpet---yikes thats great along with the best padding. They waited and waited for me to get ready with a remodel I was doing without calling and bugging me. Then they installed when I requested and did an awesome job. You can't even see the seam. It's like walking on clouds in our bedrooms! Love it!
5.0
6 years ago Home Carpeting I must say I am 100% satisfied with everything from the looking at the various types of carpet to the installation. They had a wonderful sale going on which allowed me to purchase a 70 grade carpet---yikes thats great along with the best…
5.0
6 years ago Excellent service and price. Just got a great deal on carpet and wood flooring from Carpet Den interiors, saved almost 45%. Traci McCormick was exremely knowledgable about all of the company's products and took great pains to ensure that the flooring we selected would be appropriate to our needs (two "tweens" and two dogs). So far VERY pleased wit hthe experience, will update after installation is complete.
5.0
6 years ago Excellent service and price. Just got a great deal on carpet and wood flooring from Carpet Den interiors, saved almost 45%. Traci McCormick was exremely knowledgable about all of the company's products and took great pains to ensure that the flooring we selected…
5.0
6 years ago My one and only place for flooring! This past week I had Carpet Den come out for the second time to put install more hardwood flooring in our house. I had originally contacted them last fall to have an estimate done figuring they'd be out in a couple days. Nope! I spoke to Traci and by that afternoon she was out taking measurements of my rooms and came prepared with several different flooring samples of both hardwood and carpet. Of course I contacted a couple other places for estimates but quickly realized they were lacking in customer service (one place said they didn't have anyone who could help me at the moment as I watched a couple employees walked out the door to go next door for lunch). Everything just "felt right" at Carpet Den and when I finally got the estimate I knew they were the right choice for us. Great selection, great staff (sales & installers) and great prices. What more could you want?? You don't have to start here but you certainly won't have to look any further!
5.0
6 years ago My one and only place for flooring! This past week I had Carpet Den come out for the second time to put install more hardwood flooring in our house. I had originally contacted them last fall to have an estimate done figuring they'd be out in a couple days. Nope! I spoke…
5.0
6 years ago Pleasantly surprised! I was expecting Carpet Den to be very expensive because they are in Franklin and because their showroom is so nice. I have to say I was really surprised when I had the sales lady come to my house and give me an estimate. I had a couple…
5.0
6 years ago Stress Free and Very Affordable I went to Carpet Den with my husband and 3 kids on a Saturday. I was immediately over whelmed when I walked in the door. However, someone from the sales staff came up to me and asked me questions about what i was looking for. She…
5.0
6 years ago Stress Free and Very Affordable I went to Carpet Den with my husband and 3 kids on a Saturday. I was immediately over whelmed when I walked in the door. However, someone from the sales staff came up to me and asked me questions about what i was looking for. She immediately made me feel better about the shopping experience. She asked me all the proper questions and was able to qualify me and show me carpet that was going to work best in my home. She showed me a Stainmaster carpet, that has no exclusions, it was like a dream come true. I couldn't believe that there was a carpet out there that had no exclusions. The price was cheaper then anyone in town and the installation crew did a fantastic job. I would recommend Carpet Den for anyone who needs carpet!
5.0
6 years ago Best pricing & service After several trips to Home Depot looking for carpet for my new home, I decided to check out Carpet Den. I figured their pricing would be too expensive and unaffordable. As I was looking through various samples, Traci McCormick offered…
5.0
6 years ago Best pricing & service After several trips to Home Depot looking for carpet for my new home, I decided to check out Carpet Den. I figured their pricing would be too expensive and unaffordable. As I was looking through various samples, Traci McCormick offered her assistance. I explained I wanted a nice grade carpet- one that could still look even once it's weathered by kids, pets & natural wear and tear. Traci came over to my home a few days later to help my husband & I decide one what would be a good fit and work with our budget. I appreciated her desire to help us find the perfect fit and she never once tried to oversell us on anything- so refreshing! \t\nI highly recommend Carpet Den! Ask for Traci.
5.0
6 years ago Response to Review Thank you for a way to respond to Totally Unacceptable. Mrs. Fisher upon reading your review, I did look into you experience with Carpet Den Interiors as you stated. Steven Cannon was your Sales Rep and has worked in the flooring…
1.0
6 years ago Totally unacceptable Carpet Den was recommended to me by my realtor when I bought my house in October 2007. I paid what I considered a fortune (over 4K) for carpeting the upstairs in my house (approx 1400sf) because I wanted "good quality" ... the guy who did…
4.0
7 years ago Very Satisfied Carpet Den was recommended to me by a neighbor so I thought I would give it a try. The lady who helped me had great product knowledge to share. As many of you know, picking out your flooring can be a very overwhelming process. She was very…
1.0
7 years ago I am underwhelmed My husband and I have worked with Carpet Den three times in the past 3 years. We have had a stair runner installed, had a room re-carpeted and ordered a lovely rug from them. My experiences with those purchases were okay, but I would not…
1.0
7 years ago I am underwhelmed My husband and I have worked with Carpet Den three times in the past 3 years. We have had a stair runner installed, had a room re-carpeted and ordered a lovely rug from them. My experiences with those purchases were okay, but I would not rate their service as great. \t\nThen, in the past couple of months I have called them to order a rug pad (promised a call back with price~ never got one) called again about pad, no response. Then, I called to order another rug from them and received no response. \t\nAs the mother of small children I prefer to do things over the phone if possible. If I were not a repeat customer (which they are aware of because they ask my name and pull up my file every time I call) I could understand the lack of interest a little more. I called another local carpet store who helped me and in turn got my business! I will not be calling Carpet Den Interiors any more.
1.0
8 years ago Great Disappointment Carpet Den came highly recommended for carpeting my entire house on Bradford Ave, except kitchen and bath. The grade carpet I wanted was more expensive than comparable at Home Depot, but that was not the worst of it. Either the carpet…
5.0
9 years ago Wonderful Quality and Prices! I visited Carpet Den not to long ago and they had great prices! When you walk in you expect the prices to be really expensive, just bc the look and feel of the store looks expensive. But everything was priced just as I had imagined.…
5.0
9 years ago Wonderful Quality and Prices! I visited Carpet Den not to long ago and they had great prices! When you walk in you expect the prices to be really expensive, just bc the look and feel of the store looks expensive. But everything was priced just as I had imagined. Someone came to the front and was quick to help me around the store. I highly reccomend!
5.0
9 years ago Much better than Lowe's or Home Depot I recently went to Carpet Den Interiors for a special sale they were having, and in today's economy I felt like they had equal pricing to both Lowe's and Home Depot. Also someone actually helped me in the Lowe's we were there for 30…
5.0
9 years ago Much better than Lowe's or Home Depot I recently went to Carpet Den Interiors for a special sale they were having, and in today's economy I felt like they had equal pricing to both Lowe's and Home Depot. Also someone actually helped me in the Lowe's we were there for 30 minutes or more before anyone came over. Carpet Den also has a better quality product I know I want have to replace in 5 years. I will defintely recommend them.
1.0
10 years ago STUPID EXPENSIVE for AVERAGE MATERIALS Carpet Den is ridiculously expensive for mass market contractor grade materials. Have you ever had a family member get absolutely blown out by a used car dealer. Well, then you've got an idea who these people are. I'm just sick to my…
1.0
10 years ago STUPID EXPENSIVE for AVERAGE MATERIALS Carpet Den is ridiculously expensive for mass market contractor grade materials. Have you ever had a family member get absolutely blown out by a used car dealer. Well, then you've got an idea who these people are. I'm just sick to my stomach after hearing what one of my siblings was charged for a very standard 3/8" hardwood flooring project. Try $13K for 1,300 square feet. OK, call it double over typical retail. Wish I could give them ZERO stars.
1.0
10 years ago Stay away if you can't stand stuck up sales people with a higher than mighy attitude I hate it when someone is artificially nice. My helper was Rachel, who was so artifically nice that I wanted to gag. She wasn't particularly knowledgeable, and tried to fudge her way through the selection process. I would have preferred…
1.0
10 years ago Stay away if you can't stand stuck up sales people with a higher than mighy attitude I hate it when someone is artificially nice. My helper was Rachel, who was so artifically nice that I wanted to gag. She wasn't particularly knowledgeable, and tried to fudge her way through the selection process. I would have preferred her to be honest with me, and just tell me that she would find out, but alas no such thing. Her quote was over the top high, she wasn't negotiable in her pricing and got rather offended when I didn't want her selection.\t\n\t\nI got a much better deal, installation and all at Home Depot. And the salesperson didn't have a hissy fit.
5.0
11 years ago Best Customer Service, amazing selection I love that one person helps you through the process, and the selection was amazing, I had no idea they had so many types of flooring. I would recommend them to everyone.
5.0
11 years ago Best Customer Service, amazing selection I love that one person helps you through the process, and the selection was amazing, I had no idea they had so many types of flooring. I would recommend them to everyone.
1.0
12 years ago User review by dbaker258 quality wasnt as good as i evpected. price was double of home depot.
1.0
12 years ago User review by dbaker258 quality wasnt as good as i evpected. price was double of home depot.