RB'S FLOORING & CARE

4.3
|
47 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
RB's Flooring and Care 5320 W Sunset Ave Ste 141, Springdale, AR 72762-4444 479-751-4455 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.3
|
47 Reviews

Reviews


5.0
2 months ago Very helpful and friendly!
3.0
4 months ago I had issued with grout cracking and chipping on new home. The first time out, Josh, really did a great job. The owners came the second time. They said they would have it taken care of the next week. The next week never came, after any promises. . So I had to get help elsewhere. Do not understand companies not standing behind there work, if a minor one which I had.
1.0
5 months ago We had RB's measure our brand new home for flooring. They sent a guy out to measure and we were very pleased with him and the products we received. When all the flooring was finished we had 6 boxes of hardwood floor left over. After a month of repeated phone calls to try to return the product or to even speak to a manager we have been told, sorry it's a specialty order we can't take it back. If I had realized this, one I would have asked for a second measurement and two would of asked for a clear description on what is considered specialty orders. One would think that if they measured the floor they would take back what they miscalculated. The manager told us repeatidly that he would call us back. Never have received a phone call. There are plenty of places in NWA to get nice quality flooring. Go somewhere else besides RB's.
1.0
5 months ago We had RB’s measure our brand new home for flooring. They sent a guy out to measure and we were very pleased with him and the products we received. When all the flooring was finished we had 6 boxes of hardwood floor left over. After a month of repeated phone calls to try to return the product or to even speak to a manager we have been told, sorry it’s a specialty order we can’t take it back. If I had realized this, one I would have asked for a second measurement and two would of asked for a clear description on what is considered specialty orders. There are plenty of places in NWA to get nice quality flooring. Go somewhere else besides RB’s.
5.0
7 months ago RB’s did a terrific job of price and installation. The time from order to install was very fast even though I custom ordered the carpet. I recommend them. See John Brauer for help
5.0
8 months ago Was looking for flooring for my home when I stumbled across this "Gem" of a business! Showroom is amazing with more choices than one could imagine. Best of all everyone was very welcoming and Amy has a wealth of knowledge and help with any questions and guidance for your flooring needs and more. I look forward in doing business with them and want everyone to know this place should be everyone's go to place for flooring!
5.0
8 months ago RB's showroom is well organized and has a wonderful selection of tile and flooring. In addition, their employees are knowledgeable, professional and always make themselves available to answer questions. They are my go to supplier for tile and flooring for my remodel projects. Thanks RB's!
3.0
8 months ago This customer did not leave a comment.
5.0
9 months ago We stopped by to look at flooring for the whole house. Amy helped us navigate through the entire process. She listened to our needs and pointed us in the right direction! I loved that we could check out samples to take home and look at in our lighting. The store was clean and also well maintained. We will be going back just based on the customer service and knowledge that was shared with us!
1.0
10 months ago Horrible company, STAY AS FAR AWAY FROM THESE GUYS AS YOU CAN. When I bought my house last year and needed all new flooring RB's was recommended by my contractor. Even though their bid was more than the others I selected them based on their warranty and assurances that if there ever was a problem they would fix it right away. Well after a few months we noticed a big crater in the center of one of the bedrooms but never seemed to find time to follow up with them until August of this year. Realizing that we were coming up on a year since the floors were installed I figured I better get them out to take a look. I have now been chasing them for four months and it's been one excuse after another. They even came out a month ago and agreed to fix the problem but now that guy and the girl I dealt with mysteriously no longer work for the company. DO NOT DO BUSINESS WITH THESE PEOPLE, THEY WILL PROMISE THE WORLD WHEN THEY WANT YOUR MONEY AND THEN DO NOTHING BUT GIVE YOU THE RUN-AROUND WHEN YO NEED THEM TO FIX SOMETHING.
5.0
10 months ago My experience with RB's Flooring & Care has been outstanding. Just bought a place in NW Arkansas. Have now used them for new carpet throughout. New Shower tile. And now new flooring in living/dining and kitchen. Selection of materials top notch. Work started on time. Ended on time. Workmen cleaned up the area each day, even if they were coming back the next. Staff at RB's is outstanding. Very helpful. Would use them again in a heartbeat.
5.0
10 months ago Gorgeous, amazing huge showroom! The salespeople are very knowledgeable and customer focused! Very patient and not pushy at all. I bought tile, vinyl plank and back splash tile through them they even install!
1.0
11 months ago This review is posted out of sheer frustration!!!!! SInce the original installation 2.5 years ago they have worked on my floor SIX times. Yes.. SIX. It pops up about every six months. This last time was suppose to be his best installer and top quality glue. When the cardboard and buckets (to weight it down when drying)were pulled up the next day we were horrified to see mismatched boards, boards popped up because they weren't glued down and patch jobs. They stayed and redid some of it leaving a hole in the drywall even though there was a doorstop to prevent it from happening. They also tore up trim because they didn't want to take it off and put back on. THEY ABSOLUTELY DO NOT HAVE A DECENT INSTALLER. We have had 4 different ones. They also left glue residue on the new boards and I have been trying to get Raul, the owner, to send someone to clean it. He just wont answer my calls or texts. I have contacted an attorney. If even one board pops up again I'm going the legal route. I really should anyway. I'm embarrassed for anyone to see the shotty job in my beautiful dream home that is a result of this subquality company. STAY AWAY AND SAVE YOURSELF GRIEF!!
1.0
last year We had a horrible experience with RB's Flooring. We hired them to replace nearly all the flooring in our house. The floating laminate floor was installed too tightly and when they came back to fix it, they nailed it down instead of trimming the boards, damaging the boards and voiding our warranty. Also, we had them install vinyl tile in the wet areas, and the tiles were not installed tightly and there were cracks in between them. We were told that was 'as good as it gets.' Additionally, when we later took up the vinyl tiles in one bathroom, we realized that instead of plywood subfloor that we had specifically asked for, the company had used OSB, and to build up the floor in the bathroom, they had used chipboard and nailed down extra vinyl tiles. It took days and sometimes even weeks to receive a response to a phone call or email. I'm blown away by the number of problems we had with this experience and would never recommend them to anyone.
5.0
last year John hooked us up with a really nice looking floor! We replaced our laminate with vinyl plank and we couldn't be happier with it and the service was exceptional!!
5.0
last year Purchased wood flooring from them last year. I should have written this review sooner but I procrastinated. I am sitting here in my home thinking how beautiful they are, how well they are wearing and how many compliments I get on them! They look amazing. The people at RB'S Flooring were all wonderful and helpful! You won't go wrong with this company!
5.0
last year I thank Betty, Josh and Juan for one of the most pleasant experiences and most beautiful floors ever. These are the folks to work with...I kid you not. Can't wait until my next project to work with them again.
5.0
last year Amazing showroom and friendly, very knowledgeable staff!!!! You won't be disappointed!!!!
5.0
last year Replaced worn out six year carpet with laminated wood floor. They were able the find style of wood floor that was in other part of house so it is the same color and style. Ms Betty worked with us and Juan family did out standing job laying it and putting on 1/4 round to complete the job. Would highly recommend RB Flooring of Springdale.
5.0
last year The atmosphere and showroom look amazing! Everyone is willing to help you with whatever it is you need. They genuinely care about the product you choose and the aftermath of installation. Great people to work with!
5.0
last year Great atmosphere with amazing employees! Always willing to help you with any questions or dilemmas.
5.0
last year We had RB's replace our carpeted hallway with laminate wood flooring and they did an amazing job! We are so happy with the results. We highly recommend them and their beautiful work!
5.0
last year This customer did not leave a comment.
5.0
2 years ago Great service "I used them last week for new construction carpet and it was installed very well; quickly, on the day we requested."
4.0
2 years ago Good flooring very quick install. The vinyl plank wood floors are great
5.0
2 years ago "Great service, pricing and quality in one place!" "I've used RB's for several flooring jobs, both wood and tile. I shopped around, and boy I'm glad I dropped by and met Betty! The quality is great (and I'm picky), the pricing is fair, and the service reminds me of what service meant 40 years ago! These folks are a pleasure to do business with."
5.0
2 years ago Great Service After the Sale! "These folks are great to work with, both during and after the sale. Naturally, most companies are good to deal with when they're trying to make the sale. What sets RB's apart is how they take care of you afterwards. I've had a roof leak in my new home, and they were great about getting new carpet and padding installed, dealing with my builder and relieving me of the headache of managing all of it. Their personal attention and expeditious response really sets them apart from everyone else!"
5.0
3 years ago If you are looking to replace your existing floors or are building a new house, I highly recommend them, great people, great service and a great deal! You won't gone wrong with RB's flooring! We love our new floors, thanks guys for a job well done!
5.0
3 years ago Flooring "The people at RB Flooring {Debbie, Betty and Juan and his helpers} are the best to deal with. Their pricing and their installation are 2nd to none !!"
5.0
3 years ago "Quick Service, and good value" "We made a last minute decision to replace carpeting before our furniture was to be delivered. Nobody else was able to make it happen, but RB'S fit us in, and provided a premium carpet and padding at a really good price."
5.0
3 years ago Professional job - well done I worked with RB's Flooring and Care through NWArestoreit after a water heater leak ruined some flooring. Josue visited with us as he was measuring for an estimate and provided alternatives and recommendations we had not considered. We are planning on replacing carpet in other locations in the future and will be contacting RG's again to do that work. The installers we professional and efficient. We couldn't be happier with the results!
5.0
3 years ago Excellent advice and care "Never having heard of RB's before, I initially shopped there because I had heard of this wonderfully knowledgeable flooring lady named Betty. Betty is every bit as wonderful as I had heard. I shopped all over NWA and ended up bringing Betty all my flooring and tile business. She is a jewel."
5.0
3 years ago Great service and follow up! I've used RB's 3 different times in the past few years and referred them to friends and customers. They haven't disappointed. I'd highly recommend RB's!
5.0
3 years ago Great Floors I used RBs to re-carpet and hardwood our upstairs rooms. Drew helped in showing us samples and matching what we wanted. Install was great and done efficiently. Great experience
1.0
3 years ago Poor service We had our floor put in 6 months ago and it still is not right. We tried to get them to fix it and they have blown us off. Very disapointed
3 years ago " Thank you for taking time to fill out our customer review. We are always looking for ways to improve our customers experience with our store. We are sorry you did not have a positive experience. We work hard to assure customer satisfaction, attempts are made by our sales and installation crews to fix material or labor problems. Unfortunately there are times that we can not please every customers, at that time we will work to refund partial or full monetary amounts that we have collected for materials or labor. Please contact us about getting you a refund for materials or labor you have paid. Again we are very disappointed that you are not satisfied and thank you for your feedback. "
5.0
3 years ago GREAT SERVICE & GREAT LOOK The carpet was installed at the First United Methodist Church in Bella Vista and all went well and as proposed! It looks great and we are counting on long wear too! Thank you
3 years ago " Thank you for your review. We enjoyed taking care of your flooring needs for your church and are happy that you were satisfied. "
4.0
3 years ago A Happy Customer "I worked with Betty (sales lady) a year ago and had 2 rooms carpeted and 3 bathroom floors tiled. Betty was super great to work with and had wonderful ideas for us to use. She really listened to us and helped us make good choices, based on her expertise. The floors look great and I was pleased with the process. The tile installation man was Aaron and he did an incredible job with the tile. However, I was a little disappointed with the carpet installation at a threshold area into one of the bathrooms. The carpet is already unraveling there. I'm supposing it is due to the way it was stretched and installed at that particular spot. So, for that part of the job, I'm wondering if there is anything now that can be done to prevent further damage to the carpet???"
3 years ago " Thank you for taking time to fill out our customer review. We are always looking for ways to improve our customers experience with our store. We are sorry to hear that you are having problems with the installation of your materials. Please feel free to give your salesperson a call and let's see if we can resolve the issues you are experiencing. Again thank you for your feedback and your business. "
5.0
3 years ago R & B carpet We have used their services on several occasions for our home & rental properties! Each time we were very pleased with both costs & installation of carpet! We have recommended them to others & expect to use them next time a need arises!
3 years ago " Thank you for the great review! We love repeat customers like you, we enjoy treating not only repeat customers but new ones as well, like you all are part of our family! "
5.0
3 years ago Great customer service! "We worked with RB's flooring to replace all of our main floor with engineered hard wood floors. The selection was great - all price ranges, the service and knowledge was top notch, and the promptness and their sense of urgency made us feel well taken care of."
3 years ago " Every customer deserves to have the proper knowledge of what is being installed in their castle or work place. We love sharing product knowledge. Thank you for the great review, and look forward to seeing you again. "
3.0
3 years ago This customer did not leave a comment.
4.0
4 years ago Love helping people pick out tile, carpet, hardwood and the new rage, LVP. If you don't know what LVP is, come on in and we will be happy to show you.
5.0
4 years ago Graphic designed floors! We are so pleased with results if our kitchen & bathroom floors! Outstanding job!
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago Great Experience Excellent Service R & B replaced all the carpet in my home. The quality of both the carpet & pad are fantastic. But what really sets them apart from their competitors is the level of service you receive. The entire staff is very knowledgeable & helpful with your decision making process. The install was quick & done to perfection! The price was below their competitors. I will DEFINITELY be a repeat customer!
5.0
4 years ago LOVE MY CARPET! I am so glad I went to RB flooring for my new carpet! I didn't know which color would best suit my home but RB flooring recommended the perfect color and I love it! Service was excellent and I'll definitely us them again when I build my new home!
5.0
5 years ago This customer did not leave a comment.