IDEAL FLOOR COVERING INC

4.7
|
129 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Ideal Floor Covering 882 Main St, Falmouth, MA 02540-3656 508-540-3320 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.7
|
129 Reviews

Reviews


1.0
last month The installation was a disaster from the beginning. They charged me $700 for underlayment and never installed it. �The installer said he knew nothing about it and when I called the store they said the installer made the decision on site that it wasn't needed. The first of many lies. The installation left gaps all along the wall and cabinets. Little tiny filler pieces in the middle of the floor. The owner never returned my call until Visa agreed with my complaint and stopped �payment. They had to redo the entire job. Initially they insisted, even though we asked several times, that the old floor didn't need to be removed. Well when they ripped up the floor they installed, there were TWO floors underneath, neither of which was glued down. Second installation was better, but every wall was nicked, scratched, and dented with their tools and the plywood they cut IN THE HOUSE, even though it was a beautiful day. Do yourself �favor AND GO SOMEWHERE ELSE.
1.0
3 months ago DO NOT MAKE THE SAME MISTAKE WE DID. HORRIBLE EXPERIENCE. THIS BUSINESS RUINED OUR LIFE FOR 2 YEARS. Unless you would like a floor installed with a lot of caulking....
1.0
3 months ago How do I start. �It's a big box store with a lot of �unprofessional sub contractors who are not experienced to install flooring. It should never take 8 months to install hard wood in 2 rooms. �The owner Marc Woods favorite line was. You'll never see it. Just add caulking. To fill in the half as# cuts. � Never returned phone calls. Zero communication and always acted surprised that the job wasn't going well. �Sub contractors never showed up or on time. Loss of work=$$ �if your reading this review go else where for any home project. Don't make the same mistake!!!
1.0
6 months ago Bought carpet/padding for one room. Had issue with water proof padding delaminating, sounded like I was walking on plastic bags. Made countless calls and emails and no one would get back to me unless I was at my last wit threatening to rip it up and toss it on the show room floor. Finally after about 6 months they replaced the padding. Now there's a hard spot that squeaks in the pad. It's been about 3 months. Had appointment to fix, on a work day, and they never showed, never called. Lost a lot of money that day. They said their installer called out and they weren't aware!?!?Owner/CEO said they'd get on it to get it done. 2 weeks and still no contact back. They seem to love to sell sell sell to get your money but I feel bad for anyone who has an issue. Worst service I've ever experienced.
5.0
7 months ago Friendly, but more important they are very helpful. Any questions are quickly answered. The differences in flooring is noted. The manager was pleasant and knowledgeable.
5.0
8 months ago We have used Ideal for 4 different jobs in 2 different houses. The work involved tile, ledger stone, sheet flooring and hardwood. In all cases we are extremely please with the quality of the materials and the professionalism of the jobs. �From sales through final finish the staff has been top notch.
1.0
last year There were lots of quality issues per multiple other professionals including my general contractor - they refused to fix. Owner threatened me to complain about ME to my boss and have me fired for complaining (rural area where everyone knows each other). He even made me post a positive review to make up for what he said I did wrong. His salesperson, was great and tried to help, but owner was terrible.
5.0
last year This customer did not leave a comment.
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last year The job $14K in hardwood) had to be done twice. The customer service was woeful. I definitely would not recommend them.
5.0
last year Very happy with Ideal My new carpet is beautiful. The installer vacuum the rug. He was very clean!!!
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2 years ago Our dream of an updated Master Ensuite is now complete, THANKS to Ideal Floor Covering! Their meticulous planning, design and products has given us a remodel that is even better than we had ever expected! Thank You Mark Woods and the entire Ideal Flooring team!
1.0
3 years ago Terrible ordeal, wish I could share photos of how they left my home, a simple backsplash and mosaic tile job turned into a 6month ordeal with a damaged range, damaged floors and a tile job that needed to be removed and re-done by a professional at great expense on top of the expense for a lawyer to write IFC letters. M Woods was completely unresponsive. he promised to make it right then stopped returning calls after their second attempt at fixing failed. his installer swore at me and threatened me in my own home. He uses installers from brockton who work out of the back of an old subaru wagon...cheapest labor he can find. The final step in a $50k remodel and they totally botched it, the brand new kitchen still shows the marks left by ideal. Just an awful awful company.
5.0
3 years ago Cannot NOT say enough about our great experience start to finish. Pam's help from start to finish with both our kitchen and living room floor coverings, as well as the top quality, professional install team, was invaluable in our redecorating projects and resulted in outcomes that we are just absolutely thrilled with and continue months later, to get more compliments from friends than we can keep track of.
3 years ago Thank you so much for your kind words. There is no better feeling when your in the service business to be recognized for making your clients happy.. We are glad you are enjoying you're new flooring.
1.0
3 years ago Nice enough people, terrible business people. Insisted that they didn't need to tear up the old floor, even though we suggested it, now they're installing it a second time. The installer was great, but he's a subcontractor. Won't be doing business with them again, nor will I refer anyone!
1.0
3 years ago NO GOOD!! �Please stay away from this company, they are extremely sketchy. �Hoping I can save others from getting the same awful treatment/service that I got from them.
5.0
3 years ago We had a great experience with Ideal in Falmouth. Replaced the tile in our foyer and downstairs bath . So happy with what we picked out with Mark . Installation was quick and professional . We will use them again and again with each new home improvement.
5.0
3 years ago We had a great experience with Ideal Floor and especially liked working with Jen in Hyannis. After seeing our granite counter top and cabinets, she picked out a gorgeous Carrera marble backsplash to compliment our porcelain tile flooring. I highly recommend Ideal Floor Covering and will hire them again when we redo our bathroom!
5.0
3 years ago I worked with Jen in the Hyannis location! Best service top to bottom! With her personal attention and the seamless delivery/installation I couldn't be happier. I would recommend this company to anyone looking for flooring! Great company!!
5.0
3 years ago We loved our entire Ideal Floor experience. We had one particular flooring in mind and Jen let us take their sample to use as we picked out all of our other colors. I think we kept the sample for at least a month. We eventually installed on the entire first floor which included two bedrooms, a long hallway, dining room, family room and kitchen. The installers worked professionally and expeditiously. Everyone loves our floor and I would HIGHLY recommend Ideal Floor Covering for your flooring needs.
1.0
3 years ago Poor job ...and very unhelpful to fix the drag pellet stoves scratches to holes spaces and just very unprofessional
3 years ago Mrs Mcadams we do not show in our systems that we ever did a job for you at all.. additionaly we do not have any record of you ever calling us. could it be under another name?
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