COMPLETE FLOORING

5.0
|
65 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Complete Flooring 3821 W Costco Dr # 195, Tucson, AZ 85741-2890 520-219-2549 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
5.0
|
48 Reviews

Reviews


5.0
5 months ago Complete Flooring did a great job for us - We had the carpet replaced in four bedrooms and a walk-in wardrobe - The job was completed In the timeframe promised - Everyone was polite and efficient - Strongly recommended
5.0
5 months ago If you are in search of new flooring Complete Flooring is the place to go. After going through a nightmare with one of the big box stores I had a great experience with Complete Flooring. I took some samples home, picked my choice, and it was installed a few weeks later. I love my choice of laminate! I was very impressed with the installers from moving furniture to installing the flooring and baseboards and they were fast! I will definitely recommend to anyone looking for new flooring!
5.0
6 months ago The remodeled our shower and tiled the adjoining bathroom. The job was first class and was completed very quickly.
5.0
7 months ago Several months ago we moved to the Tucson area and we wanted to replace some carpeting with hardwood flooring.  We visited Complete Flooring, took some samples home and decided on the flooring we wanted.  Our project was scheduled and completed in a timely and professional manner.  The crew even asked to stay longer on day one so that they were nearly finished.  We would call Complete Flooring in the future for any additional projects and we recommend them to anyone looking for this type of service. CJ
5.0
7 months ago We hired Complete Flooring to perform carpet removal (400 sq ft), tile tear out (500 sq ft), and installation of Karndean luxury vinyl tile (1000 sq ft) in kitchen, living room, den, and hallways for about $8050. This entire company is top notch. The employees in the showroom are very friendly and informative. They helped us to choose between hardwood, luxury vinyl tile, and other flooring products by thoroughly explaining the differences in cost, quality, and durability. Pricing was fair ($7/sq ft installed). We even took advantage of a labor day promotion for 12-month financing. The floors are being installed this week and we were able to take a peek. They look excellent. Every employee is friendly, accommodating, and very professional. I highly recommend Complete Flooring.
5.0
8 months ago Chris and his team did a great job. From initial quote to final install, all was done professionally, on time and in budget. We are new to Tucson, and this was our first experience with Complete Flooring, and we will be using them for our other rental properties.
5.0
8 months ago Five stars across the board -- the new flooring in our home is beautiful and was installed flawlessly and professionally. We were very happy with the price and did shop around. Complete Flooring's installation crew was timely, courteous, and thoroughly professional. We couldn't be happier!
5.0
8 months ago We are thrilled with our new wood flooring purchased and installed by Complete Flooring. We selected very high quality engineered wood throughout our house ( 1800 sq ft) including a staircase to the 2nd floor. The workmanship of the crew was the highest craftsmanship which included beautiful cuts ,carefully fitted baseboards, and corners.This floor is timeless and will last for many years to come. The crew was very professional, hardworking, and a pleasure to have in our home. The attention to every detail made the finished floor so very beautiful to enjoy each and every day! Thank you Complete Flooring!
5.0
8 months ago 100 percent professional from start to finish, and down to the last detail. From sales, to customer services, to pricing and detailed invoicing, there simply isn't anything to complain about! Their installers did a tremendous job, and the rooms are gorgeous with the new, perfectly and professionally-laid laminate. The installers were neat, thoroughly professional, and deserve recognition for a job well done! Thanks, Complete Flooring.
5.0
9 months ago Complete flooring was the best decision we made for our hardwood flooring in half our house. After getting rid of the last of our carpeting, having them come to install hardwood was the true "complete" flooring decision. They are true professionals from the sales team, owner and installers. I would recommend them to everyone.
5.0
9 months ago Just fabulous from sales to installation. Simply said! Thank you ! Billy was a great help and when our choice was no longer available, the staff worked with us to find a similar color in our choice of carpet manufacturer.
5.0
10 months ago This was our first encounter with Complete Flooring and I have to say we are "completely" happy with the value and quality of service we received. We have a larger home where the entire upstairs floor (1,600 sq ft) needed to be replaced including the flooring on the large staircase. The entire staff at Complete Flooring was very friendly, helpful and knowledgeable while we discussed the multitude of flooring options available. We decided on the Karndean luxury vinyl because we liked its durability, ease of maintenance, cost, and beautiful natural wood grain look. They took measurements and gave us an estimate, which to our joy, was very reasonable and within our budget. Later, we were previewing the installation process – so we would know what to expect – and found out that because our existing subfloor was made of coarse particle plywood, we would need an extra sub-layer installed on the floor directly underneath the Karndean planks. This sub-layer requires extra materials and labor, costing over $4,000 in and of itself. When I told them I don’t remember seeing this on the detailed cost estimate, they reviewed the original estimate and quickly responded that they had inadvertently omitted it from the estimate. Rather than upping the price tag like almost any other company would do, they said it was their mistake and they offered to install the entire $4,000 sub-layer at NO additional cost. Wow!! I was literally ‘floored’ (no pun intended) and hooked on Complete Flooring from that moment. We were also impressed several times during the installation when the crew went ‘above-and-beyond’ to improve the final appearance of the flooring. Case in point, they installed new baseboards around the entire upstairs walls, and I asked the workers to leave any extra baseboards with me when they finished because one of our bedroom doorsills had been chewed up by our dog and I could use the baseboard to rebuild the doorsill. Near the end of the installation, without any prompting, one of the workers tore out the whole damaged doorsill and meticulously replaced it with new baseboard molding so it looks brand new. Again, going above-and-beyond, as this was not in the contract! It’s clear that customer satisfaction is one of the driving principles at Complete Flooring. I have to say, we are thoroughly pleased with all aspects of the service we received from Complete Flooring, I look forward to calling on them again when I get around to replacing one more (downstairs) floor in my house, and I would highly recommend Complete Flooring to anyone looking for new flooring.
3.0
10 months ago I had a similar experience to Claude J. As a walk-in with questions and a specific idea of what I wanted, I dealt with a sales person who could not address my needs. He didn't seem to know anything about the type of flooring I was interested in. He gave me a catalog but was was totally discombobulated by my request for samples to try at home. When I asked questions about pricing specifics, the figures changed while I was there. I'm surprised to hear such good things about the service people because the sales end leaves a lot to be desired.
5.0
10 months ago Everyone is so professional, authentic and helpful from the folks at the store to the installers. Antonio and Robert did a fantastic job with the installation. They were personable and very detailed. The product is absolutely beautiful and bid at the same amount as much much lower quality product at one of the larger flooring stores. I couldn't be happier with complete flooring and can't wait to embark on phase 2 of our flooring reno!
5.0
11 months ago My husband and I are new homeowners and we were in need of changing out the old carpet with new floors. I appreciate Complete Flooring for giving me the proper guidance and being patient with me while I took the time to shop around. The employees at Complete Flooring were very understanding and provided me with plenty of options to look through and even let me take samples home to help me decide. The installation was quick and we were able to get 3 bedrooms and the living room complete in three days. I love my new floors so much. We chose vinyl as opposed to carpet or tile and I am very satisfied with my decision. Thank you Complete Flooring!!
5.0
12 months ago Chris, Lexie, and Bob all very professional in the way they handled purchase and installation of new carpeting and Karndean flooring. They stood behind their products and the installation work 100% of the way, always focused the customer. We are very pleased with all, including the installers that did both jobs. We will refer others and plan to use them for our next project, kitchen countertops and some stacked stone around our fireplace.
5.0
last year Very happy with everything about complete flooring. I had them install almost 1100 sqft of tile. They finished the job when they said they would and flooring looks even better than expected. Very professional company! Definitely worth having them do your flooring. I would recommend 100%.
5.0
last year The Show room was very nice. The sales people were very helpful in helping us select a quality tile for our bathroom. We ordered this moisture barrier material called Traxx. We scheduled the installation for a Friday and Saturday. The 3 installers came at the appointed time and installed our beautiful bathroom floor. The installers were very professional and were not afraid to call for help in installing the Traxx material. The local Traxx vendor showed up and demonstrated the proper installation. I just observed and was impressed. No other issues the floor looks very beautiful. Thank You Sincerely George Gooch
5.0
last year Very happy with everything about complete flooring. I had them install almost 1100 sqft of tile. They finished the job when they said they would and flooring looks even better than expected. Very professional company! Definitely worth having them do your flooring. I would recommend 100%.
5.0
last year I had all the old ceramic tile removed and replaced by this company. They were very upfront about the prep work that we needed to do. They were also upfront about possible wall damage due to the take up of the old tile. We vacated the house during the removal and installation of the new tile. I checked on their progress daily and was glad that we did vacate the house. By not being in the house, it sped the progress for the crew. There was a 3-4 person crew at our house for 8 days. They were very careful to not do any damage to cabinets and walls. There a few areas I need to touch up with paint, but they are small. I think the crew did a FANTASTIC job. The lead person was Jesus and he was a perfectionist. I would not hesitate in using this company again. Their price was not the lowest, but their service was the best. I can say this with confidence since I have had experience in the flooring business and I am very picky!
3.0
last year Not very customer friendly. Waited and waited for return calls. Scheduled appointment not met. Installers were OK but the estimator made a mistake in measurements. Would not use them again.
5.0
last year This customer did not leave a comment.
5.0
last year Outstanding in every respect! Fabulous selection. Excellent explanations of the different options. No pushing to spend more than I wanted. Let me take home tons of samples/boards to compare against the walls and furniture. Kept us informed every step of the process. Some (minor) glitches (mostly my fault) were resolved easily and to my complete satisfaction. Michelle and Crystal were wonderful in the showroom and the installers were EARLY!!! and friendly and clean and thoughtful and did not rush while moving the furniture and the Sleep Number mattress and all its connections. The price was reasonable. The service was excellent. A family owned local business with superb service and selection. No reason to go anywhere else.
5.0
last year Need new flooring? Come in and let us show you around
5.0
last year I needed some repair work done to the carpet in our office. The staff at Complete Flooring was so helpful in making sure that they got a perfect match, scheduled a day and time that was convenient for me, and even followed up to make sure that I was satisfied. You cannot even tell where the patch work was needed, and their customer service will make me choose them for other projects in the future! If you are looking for an honest company to partner with on professional or personal projects, look no further.
5.0
last year Complete Flooring provided and installed Native Tigerwood flooring in our living room, family room, and bedroom. They removed the old carpet and leveled a few areas of the concrete base. In addition, they painted and installed baseboards above the new flooring. My wife and I did a lot of research before we decided to visit Complete Flooring. We initially talked to one of the “Big Box Stores” who tried to pressure us into making a purchase the same day they visited our home. My wife then visited a few of the other big flooring stores in Tucson and each one charged us a fee to borrow flooring samples to look at in our house. Eventually, I found Complete Flooring on Angie’s List. At Complete Flooring, Bob Huff our salesman was totally professional and extremely patient during our first visit to the store. He answered all of our questions and showed us numerous samples while asking us a series of questions so we would understand the flooring options and what would be the best type and material for our home. Complete Flooring let us borrow three different samples of flooring at no cost after our first visit. During the next month, we visited the Complete Flooring showroom several times to ask follow up questions and borrow different flooring samples. Each member of the staff was attentive, professional, and very patient. Immediately after ordering our flooring, owner Chris Golden came out to our home and measured the three rooms for the flooring installation. He took precise measurements, explained the installation process and answered all of our questions. Complete Flooring has its own staff of installers. After our installation was complete there were a few ‘hiccups’ and adjustments needed to be made to the floors. No problem… Chris sent the installers back and the adjustments were made. As the installers were working in our home making the needed adjustments, Chris came by to see how it was going and made sure it was done right and to our satisfaction. When everything was complete Chris even sent in a painter to touch up the baseboards. We are so pleased with our flooring. It is beautiful… We have received compliments from family, friends, and delivery people. Complete Flooring – They are a “CLASS ACT”!!!
5.0
last year WARNING!!! WARNING!!! WARNING!!! WARNING!!! WARNING!!! WARNING!!! Do NOT shop here at Complete Flooring if you like any of the following... 01) Big box stores where you don't matter, 02) If you like to wonder aimlessly through a store all alone looking for the right department, 03) If you encounter that illusive sales associate, and they don't work in that dept, 04) Having that sales associate call for another sales associate who works in that department for you, and they never show, 05) When and IF they DO show up, you find you know more than they do, 06) If you like picking through a VERY limited selection of options, and what you will settle for is special order only, 07) Find out that they do not know EXACTLY who will be installing the product for you. 08) If you like to take the chance that the installers know what they are doing, 09) Having the installers show and you are not sure when they got out of prison, 10 If you like having the installers put their tools all over the place, 11) Having the installers create significant dust and dirt and not clean up. Ever. 12) If you like having to move most of the furniture before the installer will do anything. And then you gotta move it all back, after you clean up, that is, 13) The installers will run out of material because they did not measure it properly and somehow...that is YOUR fault cause you gotta pay more, 14) There are a TON more so place your own starting with under item #15 and keep going as needed, 15).......................... Just fair warning!!! Complete Flooring Will NOT do those kinds of things!!! So re-adjust your expectations from run-of-the-mill (pun intended) to actual amazing customer service from start to finish. If you need your hand held through the process because you might not know what you need exactly, to the professional contractor, they do it all with ease.
5.0
last year I was extremely pleased with the professionalism and workmanship of complete flooring. They installed vinyl and carpet in my home at a great price and were able to work around my schedule. The installation was very good, I could tell they knew what they were doing. The sales manager Chris even came out personally to ensure that the project was going as it should. The lady on the phone Krystal was very polite and accommodating. Chris and the crew made sure that I was happy with the installation and they didn't leave a mess as many contractors do. I would use them again and recommend them to anyone. GC
5.0
last year I was so happy with complete flooring. After having a horrible experience at Lowe's we decided to come here just to check it out. It is so nice to know the employees don't make commission so they really do have your best interest in mind. I love how their price for carpet includeds removal, install, moving of furniture and the carpet pad. All that included in the square foot is awesome. I was so happy after he carpet was put in, I called and thanked them. If I ever need flooring again I will definitely be going back. Oh I forgot to mention they are very kid friendly. They were amazing to my son.
5.0
last year Complete Flooring has installed Karndean luxury vinyl in two rooms of our home so far, and we are very happy with both the product and the installation. The folks working at Complete Flooring are knowledgeable about the products they carry, and were very patient with me taking MANY samples home to see how they looked before making a final selection. We will replace our 15 year old Pergo laminate flooring with the wood-look Karndean plank luxury vinyl product probably next year, and will use Complete Flooring to do the work. Great local company!
5.0
2 years ago We went to a few different places and Complete Flooring beat all of them in customer service, knowledge and pricing. I knew what I was getting and everyone was super helpful. They were on time with their appointments. Our new carpet looks amazing. We will definitely be using them again.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago I just had tile put in my home by Complete Flooring and we are beyond satisfied. The owners and staff in the store were extremely helpful. And the gentlemen that set the tile were very courteous and professional. We would be very proud to refer anyone to Complete FLooring to anyone. Great job guys!
5.0
3 years ago I needed some repair work done to the carpet in our office. The staff at Complete Flooring was so helpful in making sure that they got a perfect match, scheduled a day and time that was convenient for me, and even followed up to make sure that I was satisfied. You cannot even tell where the patch work was needed, and their customer service will make me choose them for other projects in the future! If you are looking for an honest company to partner with on professional or personal projects, look no further.
5.0
3 years ago Amazing Experience! I shopped everywhere with my wife to find the right carpet. The staff at complete flooring was amazing. Odd I'm so excited about my carpet... kinda.. Let me explain. We shopped all the big box stores (including Costco). We were able to get nicer carpet than we expected and for less than anywhere else that quoted us. Plus we really like keeping our money in our local economy. They gave us a huge sample to take home to make sure it was the right look. For work they didn't do (other home repair construction) they gave me very very good references. They guy that measured our house took a bunch of time to make sure the carpet was used in the most efficient way so we paid the least (carpet only comes in certain sizes, so if your carpet is on a 12ft roll and you have a 13ft wide room... guess what...). The installers that we had arrived 15 min before they were supposed to be here. They were clean, very very nice and ready to work. They asked before they did anything and gave me a very high level of comfort. I had odd requests.. like for the spare carpet to be made into usable scraps for me..I made door mats and runners for other construction that we were doing. They happily did this. Start to Finish I was very impressed with Complete Flooring.
5.0
3 years ago Bob, his family and all of his installers were amazing, professional and helpful. The beat the big boxes in price and were able to install within the week. We would have to wait at least 3 weeks at the other stores. We were on a tight schedule and they were able to accommodate everything and the install was great. The guys were fast and clean. They walked with us after they were done to make sure we were happy with the work. We were! This is a locally owned family run business that deserves yours! BUY LOCAL!!!
5.0
3 years ago We had the most professional, courteous and expert completeion of our refloooring of our entire second floor. Everyone from Michelle in the showroom, to Chris who did the measurements, to jose and Miguel who did a superb job installing our flooring, moving all the furniture, replacing it, and cleaning up so well after themselves. We price comparable flooring and they were the best. Jose and miguel took extra time making sure the floor was true and level prior to even beginning the installation. We could not be happier with the finished product. A real pleasure to work with a company who does what they say, when they say, and perfectly
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
4 years ago Very professional
5.0
4 years ago Awesome customer service,great install crew,will return and recommend their flooring service to anyone in the market.
5.0
4 years ago We couldn't have had a better experience. We did shop other places first, and were getting very frustrated with the lack of knowledge of the sales reps at other places. Other places will give you a price on the flooring itself, but then everything else is extra, underlay, baseboards, installation, moving and replacing furniture, measuring the rooms, etc, so it is hard to know how much it will really cost. At Complete Flooring, they worked with us and our budget to figure out exactly what we could do. We love the hickory engineered floors that were put in. They are absolutely beautiful. The installation crew was fantastic, cleaned up after themselves, moved all the furniture out, and then back in, frequently to new places, as I wanted to rearrange things (and I have big, heavy furniture), made sure I was set up each night before they left, were cheerful and polite, and completely professional. They disposed of the old carpet and pad, installed new baseboards, did not tear up the walls at all (someone warned me that they would, but they didn't), and even repaired a broken closet door. My friends are all now talking about putting wooden floors in their own homes. The neighbors are all talking about my pretty floors. These people were amazing. I can't think of a single way in which they could improve. This was an overall completely positive experience.
5.0
4 years ago This customer did not leave a comment.
4.0
4 years ago This customer did not leave a comment.
3.0
4 years ago This customer did not leave a comment.
5.0
5 years ago My floors have never looked better! Feeling like I have gotten my money's worth is very important to me. Every part of this process we undertook to put in hardwood floors has been wonderful with this company. They were professional, easy to reach, communicative, and accommodating at all times. Chris worked hard to get our floors in and he did an amazing job. Most importantly is how much customer service everyone in this company provided. No matter what issues came up, our needs were met in a timely and professional manner..
5.0
5 years ago It has been a great experience. Complete Flooring helped us installed a new mixed tile and hard-wood floor. The work was perfectly done. The working team was excellent in their profession and they are very friendly. In particular I recommend the hard-wood flooring team led by Josh Czech. Not only did they work very professionally, but also they helped us find a potential, hard-to-discover problem in your house during the work. The discovery prevented us from potentially a great loss of the house in the future. Chris is kind and with great knowledge to answer all kinds of flooring questions. The working with him is full of pleasure. Complete Flooring is the kind of great local business we must support!
5.0
6 years ago I went in to find some carpet and came out with a real understanding of why these guys are number 1. I would recommend them

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