FLOORZ GROUP LLC

4.4
|
26 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Your Floorz 143 Rothrock Rd, Copley, OH 44321-3123 330-630-3330 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.4
|
26 Reviews

Reviews


5.0
2 weeks ago Glad to have found this gem! Great selection, great price, and most importantly, knowledgeable and professional staff. Definitely recommend the FLOORZ family for all your flooring needs.
5.0
last month Great customer service, from the time I entered the doors, and through the installation. I had originally went with another company to install floors for me, and their next available date went from 6 weeks to 90 days. I went to Floorz, and from introduction to installation was a week, and my floors look AMAZING. Danielle, Brian, Mark and Bobby, thank you so much! I will be back and will be recommending you to my family and friends.
last month Thank you for your kind words and we appreciate your business!
1.0
last month It took 8 months to try and fix the terrible job one of their indepedent contractor did to my new Coretec floor. Hard to fix a floor that was laid so badly. So I'm left with a $7000.00 floor that looks like a 12 year old laid it. Top it off with, one of the many guys that came in and out during that 8 month headache use bathroom caulk to caulk some wood trim. Now I have to try to remove that somehow because you can't paint over it and it needs paint after the many times of being replaced. The owner told me he would do everything he could to make it right. After 8 MONTHS of too many to count guys trying to repair it, HE SAID IT LOOKS GREAT! His idea of GREAT and mine are two different things. At this point, I wouldn't buy a throw rug from them. 9/28/2017 UPDATE You DID NOT REPLACE HALF THE FLOOR!! AND YOU SURE DID NOT RELAY THE ENTIRE FLOOR, YOU SAID YOU WOULD, BUT THAT DID NOT HAPPEN!!! You replace what had been ruin by that idiot you hired, that couldn't be fixed, maybe a 1/6th or less of the total. You moved quite a few of them to TRY and make them look more uniform and not the big blotchy patches of light and dark color that was there. That did help, a little. Prior to you leaving my house I DID NOT TELL YOU I WAS HAPPY...YOU TOLD ME *YOU* WERE HAPPY AND THERE WAS NOTHING ELSE YOU COULD DO!!! I paid top dollar, not a sale price, to get a top of the line product. You sent some idiot to do it and it STILL LOOKS like some cut-rate place laid it. Last, I DID call you on your cell phone to tell you about the caulk, you NEVER returned my call. The wrong caulk was use by the guy YOU brought with you the last time you came to my house. I would think knowing what kind of caulk to use would be a very basic thing to train YOUR guys to know. You stood right next to him while he was using it!! Bottom line, I spent $5.65 per sq. ft. for your flooring. I could have laid it better myself. Like I said in my last call that you never answered...the fun never ends with you!
last month We are a local family owned and operated business that strives for 100% customer satisfaction. We did everything in our power to accommodate this customer up to and including replacing half the floor and relaying the entire floor because she was unhappy with the color diversity in the floor. We honored our warranty to the fullest and will continue to do so. Yes we have serviced it a few times, but everytime we leave and she says she is happy with the outcome, she calls back with another issue 2 months later. Prior to leaving this customers house the last time I asked her to inspect the floor and she stated she was happy with the outcome, but still didn't like the color diversity throughout her floor. The variation in color is a characteristic of the floor and I can not fix that. I would also be more than happy to replace the whole floor labor free if she wants to choose a different product. We have been and still are willing to do whatever she needs us to do, but we haven't talked to her in months. If the Caulking used by our contractor was the wrong type we are more than willing to pay a painter to address this and make it right. This customer also has my direct cell phone number and Email Address to get in contact with me if she has any concerns.
5.0
last month I have used Floorz for years for all of my rehab houses that I buy and sell. The staff and ownership has always done a professional job and stood behind their work. I would highly recommend them for any project!
1.0
2 months ago It took 8 months to try and fix the terrible job one of their indepedent contractor did to my new Coretec floor. �Hard to fix a floor that was laid so badly. So I'm left with a $7000.00 floor �that looks like a 12 year old laid it. Top it off with, one of the many guys that came in and out during that 8 month headache use bathroom caulk to caulk some wood trim. �Now I have to try to remove that somehow because you can't paint over it and it needs paint after the many times of being replaced. The owner told me he would do everything he could to make it right. After 8 months of too many to count guys trying to repair it, HE SAID IT LOOKS GREAT! �His idea of GREAT and mine are two different things. �At this point, I wouldn't buy a throw rug from them.
5.0
4 months ago Quality, Selection and Affordability keep my company coming back for more. Installers are well versed. Keep up the great work.
4 months ago Thank you for the business over the years and we look forward to seeing you again!
5.0
4 months ago Wouldn't go anywhere else for our flooring. Show room staff are wonderful. Took the time to answer all are questions and pointed us in the right direction of what carpet and flooring would be the best choice for both of our houses. Instalation staff is always polite and respectful. They work efficiently to get the job done in a timely manner. Thank you to all your staff.
4 months ago Thank you for your kind words. We constantly strive to be the best at what we do and hearing this makes us feel great! Thank you for the business.
5.0
10 months ago I used Floorz for numerous projects. The staff was extremely knowledgeable and the installation was exceptional. Everybody involved throughout the process exceeded my expectations!
9 months ago Thank you for the kind words and we look forward to seeing you again!
5.0
10 months ago Went to Floorz for new carpeting at my home in Copley Ohio. We were very pleased with the service and install of the product from start to finish. I would highly recommend giving them a shot at your Floorz as well.
9 months ago Thank you for allowing us the opportunity to help you with your Flooring purchase.
5.0
10 months ago I have purchased flooring from Floorz numerous times. The have a great selection, excellent customer service and fantastic installation services. My projects have ranged from hardwood flooring to high end vinyl tile to tile backslashes and even carpeting. Every project has been handled extremely well. I would recommend them highly!
9 months ago Thank you for your repeat business and we look forward to helping you again in the future.
5.0
11 months ago Attentive to our needs and in a reasonable budget! The installers were quick and did a great job. The carpet is a hit with our visitors-they recognize the quality with every step! Thank you, Floorz!
9 months ago Thank you for allowing us the opportunity to help you with your flooring purchase. We look forward to seeing you again!
5.0
last year Great price, great product selection, great people.
1.0
last year This customer did not leave a comment.
5.0
last year We have used Floorz 2 times in the past year using LVT (luxury vinyl tile) both times. The selection, price and customer service were wonderful. We made changes at the last minute & there was a discrepancy in the measurements for the extensive area we were doing. James came right to our home to remedy the situation, order everything necessary and made absolutely certain everything was taken care of and installation was not delayed. The installers were A+ top notch installers who brought with them years of experience, expertise, paid close attention to every detail and were complete gentlemen. I would highly recommend Floorz & will definitely go to them for any future flooring needs!
5.0
last year This customer did not leave a comment.
5.0
last year Our experience with Floorz was really "great"! From the start with Kellie and ending fantastic with James who came to our house after hours to show and give grout tips for future. Staff deserves 1 m in kudos!
5.0
last year Although I miss the old location because it was just minutes away from my house, it's always good business!
5.0
last year Excellent customer service and pricing. I will definitely purchase my next flooring project there.
5.0
last year I purchased my carpet in February of 2015, and had an issue with a seam that was apparent almost a year later. The owner took the time to personally reach out to me and offered to immediately remediate my issue without hesitation. I was very impressed with the professionalism, dedication and compassion that Floorz demonstrated when it came to, not only selecting and installing my carpet, but taking care of any issues I had after installation was complete. The level of customer satisfaction Floorz provided is a rare occasion in today's shopping experience. Highly recommended.
last year Hi Kevin, Thank you for making us aware of your ongoing problem with the carpet. It appears that this was not handled at the store level as ownership would have preferred. We pride ourselves on offering 100% customer satisfaction with every sale and are constantly training our staff to offer the ultimate customer experience. However, things do happen and mistakes are made but we WILL make it right. Please contact me directly at your earliest convenience so that we can resolve your issues Immediately. My e-Mail address is Brian@yourfloorz.com
5.0
last year Went floorz and looking for carpet for our front room .talked to Mr Quinn he was very helpful in picking a good carpet and matching colors for us with our decor and our needs. The price was right and experience at store was great . Carpet install was quick and done correct .they cleaned up after them self's and left the house better than they found it (ie ) new carpet .We would rate this a 5 out of 5 experience and would recommend this company to everyone .
1.0
2 years ago Their right there for you when you order a big job BUT following up to get service afterwards is a nightmare! I had to hire another company to fix some minor repairs. I called a dozen times and finally gave up! LIARS~ your boy is doing side jobs and not letting you know. My issue was a lighting issue. Since you did the entire job including the ceiling it is relevant ! BEWARE James Quinn your helper went all the way to Mentor to price a job.. He must have thought he was doing something wrong because he never came through with the quote. He was promoting his outside business saying we would save money going through him. Then he turned the tables on the story. If I were Whirmere's I would take a strong look at the integrity of certain employees. Moving on!
2 years ago Mr Gibson had called about a separate issue that was not part of the Job we did for him. It was not Flooring related and stemmed from a water line to his ice maker that leaked into his basement. Furthermore he tried to hire out one of our contractors direct and cut Floorz out of the deal. After we found that out, and the fact that it was not warranty not Floorz related, we chose not to work for this gentleman any longer. We are however glad that he got his issues taken care of with a different company.
5.0
3 years ago With so many companies out there that seem to have forgotten about professionalism and customer service it is so refreshing to see that a company still holds those morals close to heart, not only with the prices but the excellent costumer service and the desire to be the best company they can be, we had our carpet installed and we couldn't be happier with not only our salesman but the installers, I HIGHLY recommend this company A+ all the way!
5.0
3 years ago Excellent customer service and product selection. Pricing is outstanding and quality is top notch. Much better than the big box stores!
5.0
3 years ago Love the new carpet in our office. Wonderful commercial grade flooring that I'm sure will last and last. Great service!!!!
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.