FLOORZ GROUP LLC

4.6
|
22 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Your Floorz 143 Rothrock Rd, Copley, OH 44321-3123 330-630-3330 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.6
|
22 Reviews

Reviews


5.0
last month Quality, Selection and Affordability keep my company coming back for more. Installers are well versed. Keep up the great work.
last month Business Owner Thank you for the business over the years and we look forward to seeing you again!
5.0
last month Wouldn't go anywhere else for our flooring. Show room staff are wonderful. Took the time to answer all are questions and pointed us in the right direction of what carpet and flooring would be the best choice for both of our houses. Instalation staff is always polite and respectful. They work efficiently to get the job done in a timely manner. Thank you to all your staff.
last month Thank you for your kind words. We constantly strive to be the best at what we do and hearing this makes us feel great! Thank you for the business.
5.0
7 months ago I used Floorz for numerous projects. The staff was extremely knowledgeable and the installation was exceptional. Everybody involved throughout the process exceeded my expectations!
6 months ago Business Owner Thank you for the kind words and we look forward to seeing you again!
5.0
7 months ago Went to Floorz for new carpeting at my home in Copley Ohio. We were very pleased with the service and install of the product from start to finish. I would highly recommend giving them a shot at your Floorz as well.
6 months ago Business Owner Thank you for allowing us the opportunity to help you with your Flooring purchase.
5.0
7 months ago I have purchased flooring from Floorz numerous times. The have a great selection, excellent customer service and fantastic installation services. My projects have ranged from hardwood flooring to high end vinyl tile to tile backslashes and even carpeting. Every project has been handled extremely well. I would recommend them highly!
6 months ago Business Owner Thank you for your repeat business and we look forward to helping you again in the future.
5.0
8 months ago Attentive to our needs and in a reasonable budget! The installers were quick and did a great job. The carpet is a hit with our visitors-they recognize the quality with every step! Thank you, Floorz!
6 months ago Business Owner Thank you for allowing us the opportunity to help you with your flooring purchase. We look forward to seeing you again!
5.0
9 months ago Great price, great product selection, great people.
1.0
9 months ago This customer did not leave a comment.
5.0
12 months ago We have used Floorz 2 times in the past year using LVT (luxury vinyl tile) both times. The selection, price and customer service were wonderful. We made changes at the last minute & there was a discrepancy in the measurements for the extensive area we were doing. James came right to our home to remedy the situation, order everything necessary and made absolutely certain everything was taken care of and installation was not delayed. The installers were A+ top notch installers who brought with them years of experience, expertise, paid close attention to every detail and were complete gentlemen. I would highly recommend Floorz & will definitely go to them for any future flooring needs!
5.0
last year This customer did not leave a comment.
5.0
last year Our experience with Floorz was really "great"! From the start with Kellie and ending fantastic with James who came to our house after hours to show and give grout tips for future. Staff deserves 1 m in kudos!
5.0
last year Although I miss the old location because it was just minutes away from my house, it's always good business!
5.0
last year Excellent customer service and pricing. I will definitely purchase my next flooring project there.
5.0
last year I purchased my carpet in February of 2015, and had an issue with a seam that was apparent almost a year later. The owner took the time to personally reach out to me and offered to immediately remediate my issue without hesitation. I was very impressed with the professionalism, dedication and compassion that Floorz demonstrated when it came to, not only selecting and installing my carpet, but taking care of any issues I had after installation was complete. The level of customer satisfaction Floorz provided is a rare occasion in today's shopping experience. Highly recommended.
last year Business Owner Hi Kevin, Thank you for making us aware of your ongoing problem with the carpet. It appears that this was not handled at the store level as ownership would have preferred. We pride ourselves on offering 100% customer satisfaction with every sale and are constantly training our staff to offer the ultimate customer experience. However, things do happen and mistakes are made but we WILL make it right. Please contact me directly at your earliest convenience so that we can resolve your issues Immediately. My e-Mail address is Brian@yourfloorz.com
5.0
last year Went floorz and looking for carpet for our front room .talked to Mr Quinn he was very helpful in picking a good carpet and matching colors for us with our decor and our needs. The price was right and experience at store was great . Carpet install was quick and done correct .they cleaned up after them self's and left the house better than they found it (ie ) new carpet .We would rate this a 5 out of 5 experience and would recommend this company to everyone .
1.0
2 years ago Their right there for you when you order a big job BUT following up to get service afterwards is a nightmare! I had to hire another company to fix some minor repairs. I called a dozen times and finally gave up! LIARS~ your boy is doing side jobs and not letting you know. My issue was a lighting issue. Since you did the entire job including the ceiling it is relevant ! BEWARE James Quinn your helper went all the way to Mentor to price a job.. He must have thought he was doing something wrong because he never came through with the quote. He was promoting his outside business saying we would save money going through him. Then he turned the tables on the story. If I were Whirmere's I would take a strong look at the integrity of certain employees. Moving on!
2 years ago Business Owner Mr Gibson had called about a separate issue that was not part of the Job we did for him. It was not Flooring related and stemmed from a water line to his ice maker that leaked into his basement. Furthermore he tried to hire out one of our contractors direct and cut Floorz out of the deal. After we found that out, and the fact that it was not warranty not Floorz related, we chose not to work for this gentleman any longer. We are however glad that he got his issues taken care of with a different company.
5.0
3 years ago With so many companies out there that seem to have forgotten about professionalism and customer service it is so refreshing to see that a company still holds those morals close to heart, not only with the prices but the excellent costumer service and the desire to be the best company they can be, we had our carpet installed and we couldn't be happier with not only our salesman but the installers, I HIGHLY recommend this company A+ all the way!
5.0
3 years ago Excellent customer service and product selection. Pricing is outstanding and quality is top notch. Much better than the big box stores!
5.0
3 years ago Love the new carpet in our office. Wonderful commercial grade flooring that I'm sure will last and last. Great service!!!!
5.0
3 years ago They have a great eye for beautiful work!
5.0
3 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.