FLOORZ
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Your Floorz
143 ROTHROCK RD STE C, COPLEY, OH 44321-3123
330-630-3330
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
Rip W.
last year
1.0
Jill J.
last year
5.0
Joshua B.
3 years ago
1.0
Kim K.
3 years ago
5.0
Karl H.
4 years ago
5.0
Melanie L.
4 years ago
I was greeted with enthusiasm and Jessica listened closely to what I needed and was looking for and gave me many options to choose from. She is relatively new, but still very knowledgeable and helpful. She expedited my measurements so that we could get our order placed a few days sooner. When I made the purchase they were ridiculously busy, but Jessica and her co-worker Brandi worked together to meet all of our questions and finalize my sale in a timely manner. Pedro and Jonathon were our installers. They were very experienced and were able to explain things to us and ask us questions about our preferences; for example Hollywood or Waterfall style on our steps. If we install more carpet we would request these installers. They were professional and polite and very hard workers. And although we had just painted our walls, there was no damage at all; and our painter told us that damage to walls with new carpet can be quite common. I showed some photos of my new bedroom to some friends. Every person commented on how much they like the carpet. It looks amazing.
Anonymous
4 years ago
Thank you for the review and allowing us the opportunity to serve you! We look forward to seeing you again!
5.0
Lisa I.
4 years ago
I bought flooring which was discontinued for my kitchen and baths. I loved it so much I had to do my laundry room also. The contractor told me I needed one more box so I went up and got it before they sold out. Weeks have gone by now and the contractor is laying the floor and he is short two boards. I was so nerves because so much time had past. I walked into Floorz and Jim saved the day!!! He had a few boards left that were samples and he gave them to me. I am so impressed with this company and the great customer service I received I had to write a review. Thank you Jim!!!!!
Anonymous
4 years ago
Thank you for allowing us the opportunity to assist you with your flooring needs. We appreciate the review and look forward to seeing you again soon.
5.0
Dale R.
4 years ago
This is the place our contractor uses. They had a wide selection of tile to choose from.
Anonymous
4 years ago
Thank you for the review and we look forward to seeing you again!
5.0
Tracy S.
4 years ago
1.0
Anthony Z.
4 years ago
You know how your parents tell you if you don’t have nothing good/nice to say don’t say anything at all......
Anonymous
4 years ago
Thank you for the review and we are very sorry that you feel this way. While your project turned out beautiful, we agree that we could have done a few things better during the process. Since then we have implemented some new policies and procedures to assure we get better as a company and always provide a premium experience for our customers. Floorz will be an even stronger and better company now.
5.0
Alyssa C.
4 years ago
Great company to work with! We love our new floors. Laura was very helpful throughout the whole process and willing to answer numerous phone calls/emails. The carpet installers were very professional and did AMAZING work in our new home. Highly recommend.
Anonymous
4 years ago
Thank you for the review and allowing us the opportunity to assist you with your flooring!
5.0
Donny M.
4 years ago
5.0
Ron C.
4 years ago
After shopping around for flooring, we ended up going with Floorz in Strongsville . From day one, a pleasure to deal with. Starting with Danielle, who helped schedule a quote, helped us pick out flooring and her constant communication throughout the process was ideal. Dale and his install team of Ron and Graham were great to work with and the flooring came out awesome. They were professional and always on time and communicated progress with us daily. I would definitely recommend Floorz to anyone looking to upgrade their homes.
Anonymous
4 years ago
Thank you for the kind words! We appreciate you allowing us the opportunity to serve you and look forward to seeing you again!
5.0
Charlene W.
4 years ago
Brandi did an excellent job helping us. Outstanding customer service!
Anonymous
4 years ago
Thank you for allowing us the opportunity to serve you! Brandi is an integral part of our team and we are very pleased that she exceeded your expectations! Thank you for the review.
5.0
Gio P.
5 years ago
Phenomenal customer service! Brandi was a joy to work with. She was patient as we asked a million questions about which floor to get and how to install it. We needed it right away so she came in on her day off on a Sunday to help us! She took us to the warehouse and even helped load the car! I will absolutely recommend this company to my family friends with confidence. This kind of customer service is rare. A++
Anonymous
5 years ago
Thank you for the kind words. We appreciate you allowing us the opportunity to serve you!
5.0
Robert K.
5 years ago
Anonymous
5 years ago
Thank you for the review and allowing us the opportunity to serve you!
5.0
Isabel M.
5 years ago
A big thank you to the Floorz team. We initially were having ceramic tile installed in our kitchen, mud room and two bathrooms. Everything went well until a huge leak was discovered in the bathroom which resulted in a complete gutting down to the studs of said room. Dave (installer) and his team were an utter pleasure to work with. They did the work (including the unexpected renovation) within 4 weeks and we love the look of it all. Very pleased. Thank you Floorz team!
Anonymous
5 years ago
Thank you for the review and allowing us the opportunity to serve you. We pride ourselves on having installation teams that consist of experienced tradesmen capable of doing almost anything inside a home.
5.0
Carole Z.
5 years ago
Our family has been in the building business for 3 generations. Floorz is an amazing resource. They have a huge selection of all types of flooring. When I built my house, I received extraordinary design guidance, outstanding service, prompt delivery, perfect installation, and wonderful clear communication. Brian Erickson is a gifted designer. He provided many suggestions that resulted in a unique, creative outcome. I am so happy with the quality of their work. The staff are patient and professional. They were respectful of my budget and schedule. Floors is the BEST FLOORING provider in town!!
Anonymous
5 years ago
Thank you for the review Carole. It was our pleasure to assist you in your building process.
5.0
Ann L.
5 years ago
Amazing experience from beginning to end! We love the new carpeting we choose for our new home!
Anonymous
5 years ago
Thank you for the review and we look forward to seeing you again.
5.0
Paul S.
5 years ago
I have never bought carpet before. I was unaware that it can take weeks to have all the steps completed from measuring to installation. I needed carpet in a hurry and Floorz came through for me with flying colors! Thanks to the whole team at Floorz! I really appreciate it.
Anonymous
5 years ago
Thank you for allowing us the opportunity to help you with your flooring needs. We're glad we could help!
5.0
Mary F.
5 years ago
D.J. did a wonderful job today! On time, very professional and he left everything spotless. Thank you Floorz.
Anonymous
5 years ago
Thank you for the review and we appreciate your business.
5.0
Todd B.
5 years ago
I can't say enough good things about our experience with Floorz! We highly recommend that you work with Brian and his exceptional installers! We recently had nearly all of the flooring in the lower level of our home replaced by Floorz. It was mostly carpeted and we went with waterproof luxury vinyl. When the carpeting was removed, the installers realized that our floors were not level & that are home was a bit crooked. Rather than install the floor, which would've caused many problems, they cared about our home and our experience and explained everything to us, worked toward a solution and executed a plan. So, while it took longer than originally expected, everyone from Floorz made sure that the job was done right. If you're investing serious money in remodeling your home with new flooring, you'll love the selection, the expert advice in-store and like us, you'll appreciate a company who cares to make sure that the job is done right and well. Thank you, Floorz!
Anonymous
5 years ago
Thank you for allowing us the opportunity to assist you with your project. We look forward to seeing you again.
1.0
Jack H.
5 years ago
If you want too pay double, and get Harassed if you don’t buy carpet from them this is the place to go, you charge me 1300 for not that good of carpet, I went to Home Depot, better carpet better pad for $900 , if you you’re reading this and think I’m making it up , go next door, you will be happy you did ,
Anonymous
5 years ago
Thank you for the Review Jack. We personally shop our competition on a regular basis and I assure you all our prices are very competitive when comparing apples to apples and our installation services exceed expectations. We never installed anything for you nor were we given an opportunity to even provide you with an accurate quote. I also assure you and everyone reading this review that your claims are not factual as to our carpet prices being “Double”. We are a local family owned and operated company that prides ourselves on offering great value, quality installations and exceptional customer service. I spoke with the individuals that met with you in our Montrose location and it is my understanding that you came in and selected a carpet and asked us to “ball park” an estimate without us ever measuring your home and we never even gave you an accurate quote. You had requested a measure from us and our policy is to call and try to set up that measure after you request it. Furthermore our Flooring Specialists will follow up with you to assure we provide the highest level of customer service. If our staff offended you in any way by being diligent in what they do, I apologize. Furthermore Floorz guarantees our pricing and will match or beat any competitors price on the same carpet and or flooring. Had we been given the opportunity to measure your home and or compare apples to apples, I assure you we were never anywhere close to “double”. I believe strongly that this review is not fair nor is it representative of who we are as a company or who I am as a owner. If you would like to discuss this matter and let me know what made you feel like leaving this review, I can be reached directly at 330-630-3330 extension 118.
1.0
No P.
5 years ago
Anonymous
5 years ago
We will flag this for removal from Google. No relevance
5.0
Mike S.
5 years ago
Floorz is a fantastic place. Their showroom is lovely and the service was wonderful. James, particularly, kept in touch with us and drove to get us our order early. They'll be getting the rest of our business for any flooring needs.
Anonymous
5 years ago
Thank you for the business and we look forward to seeing you again.
5.0
Kathleen C.
5 years ago
After visiting several carpet stores I found the saleswoman at Floorz very friendly, patient and knowledgeable. Pricing very comparable to the industry average. The installation {Seamless Carpet) went without a hitch and the gentleman were very polite, professional and the clean up was spot on including disposal of old carpet. I will return to Floorz and would be rather pleased if I had the same installers.
Anonymous
5 years ago
It was our pleasure to assist you with your flooring needs. Thank you for the review and your business, we look forward to seeing you again.
3.0
Robert M.
5 years ago
Staff ok. They think that the common person does not know anything about carpet and will always try to upsell. Make sure you shop around and don't fall into the trap of just buying there. Carpet prices always has a mark up. You definitely can make a deal anywhere.
Anonymous
5 years ago
Thank you for the review. We strive for excellence and high customer satisfaction in all we do. We do use more of an educational approach in our sales as to assure the customer knows exactly what they’re getting. We also offer all different types of flooring and many different quality levels to assure we can meet anyone’s needs. Our flooring specialists are not on commission and we recommend products based on lifestyle. We apologize if your experience was not what you expected, however if you still have a need for flooring I would be happy to work with you personally as the owner to assure you get the service, pricing and products you desire. I can be reached directly at 330-630-3330 ext. 118.
5.0
Marian S.
5 years ago
I hadn't even purchased flooring from Floorz yet, but needed help with the nightmare of the 'hack job' install we just had done.When the owner, Brian saw my pictures, he assured me he could amend what they had left unfinished. He specifically guaranteed his best man come out to repair the install and put in new transition pieces. (And without taking advantage of us and our dire need) Because of his concern and attention to our problem, I will definitely choose Floorz my next flooring purchase in the near future and for their professional work and service.
Anonymous
5 years ago
It was our pleasure to assist you and we look forward to seeing you again!
5.0
Sharon P.
5 years ago
Floorz installed new vinyl floor in our kitchen, hallway, 2 closets and a 1/2 bath. James Quinn was very helpful everystep of the process. James showed us a nice product, gave an accurate quote on job, scheduled us and then kept in touch with what to expect. The floor looks GREAT and installed very professionally. This was a positive experience and at a fair price.
Anonymous
5 years ago
Thank you for allowing us to help you with this project. We appreciate the review and look forward to seeing you again.
5.0
Frank D.
5 years ago
Was doing a total home renovation and trying to stick to a budget while still putting quality cabinets, countertops, appliances and floors in the house, just in case we decide to sell next year. At first, i did not go to Floorz because i saw there store in Montrose and it looked extremely high end so i didn't even bother to speak with a rep. A month later i did go in and speak to someone and I am so glad they did! Not only were they less expensive than the box stores, but the quality and service i received were outstanding. Anyone currently building or looking to do work in their current home is crazy to even waste their time looking elsewhere. Oh, and the new store in Strongsville is beautiful!
Anonymous
5 years ago
Thank you for the review. We pride ourselves on offering the finest shopping experience and value in flooring in NE Ohio. Thanks for giving us the opportunity.
5.0
Nicholas F.
5 years ago
Great selection and excellent staff. Love our new floor!
Anonymous
5 years ago
Thank You for the review. We look forward to serving you again in the future.
5.0
Cindy F.
5 years ago
We had new carpet installed in the upstairs of our Cape style home. Even though it is a sizable room we were able to find good quality carpet and upgrade the padding and still be within our budget! Danielle at the Akron store was incredibly helpful with measuring, selection, pricing and scheduling. Chuck and his crew had their work cut out for them once they pulled the old carpet and realized the old padding was like cement stuck to the wood floor, but they got the job done. The new carpet is beautiful and they did absolutely NO DAMAGE to our freshly painted walls and baseboards. Thank you to all involved for a great experience! We will definitely be back as we renovate room by room.
Anonymous
5 years ago
Thank you for allowing us to serve you and we look forward to seeing you again soon!
5.0
Michael S.
5 years ago
Absolutely loved our experience with Brian, James and the Floorz team. We worked with Floorz to install laminate in our kitchen and dining room and also to install a subway tile backsplash. Our entire experience, from the sales floor to the measuring, the communication and then installation, were great. Our installers Ron and Graham, were wonderful! They were so professional, polite, thorough, and just lovely to have in our home. They went above and beyond to be sure we were happy. I'm so glad that we chose a local company for our project. They are the best of the best and we'll surely be hiring them again!
Anonymous
5 years ago
Thank you for the review and allowing us the opportunity to serve you!
5.0
Diennia H.
5 years ago
5.0
Lisa D.
5 years ago
Floorz recently installed new hardwood flooring and a carpet stair runner in our home. I found Brian to be very patient and easy to work with. Everything looks great, and I am extremely pleased.
Anonymous
5 years ago
Thank you for the review. It was our pleasure to help you!
5.0
John M.
5 years ago
Great company. Brian helped me select and install a great product at a great price! Highly recommend.
Anonymous
5 years ago
Thank you for the review and we look forward to seeing you again soon!
5.0
Steven F.
5 years ago
Over the course of the last week the Floorz team completed a sizable project including the installation of luxury vinyl in my morning room, kitchen, hallway and foyer & carpet installation in my family room. The service received from these install teams was outstanding. Thanks to Ray and his team for the vinyl install and to Alex and his team for the carpet. The workmanship is great and these people were awesome. And of course from a sales perspective, Danielle was incredibly helpful. Walking me through everything in a patient and thorough manner despite my many questions along the way. Thanks Floorz team!!
Anonymous
5 years ago
Thank you for the review and allowing us the opportunity to serve you!
5.0
Jason H.
5 years ago
We replaced all the carpet in our house and added a carpet runner to our hardwood stairs. Very pleased with the quality, price, and the installation.
Anonymous
5 years ago
Thank you for the review and allowing us the opportunity to transform your home with beautiful flooring!
1.0
Renee N.
6 years ago
Anonymous
6 years ago
We are a local family owned and operated business that strives for 100% customer satisfaction. We did everything in our power to accommodate this customer up to and including replacing half the floor and relaying the entire floor because she was unhappy with the color diversity in the floor. We honored our warranty to the fullest and will continue to do so. Yes we have serviced it a few times, but everytime we leave and she says she is happy with the outcome, she calls back with another issue 2 months later. Prior to leaving this customers house the last time I asked her to inspect the floor and she stated she was happy with the outcome, but still didn't like the color diversity throughout her floor. The variation in color is a characteristic of the floor and I can not fix that. I would also be more than happy to replace the whole floor labor free if she wants to choose a different product. We have been and still are willing to do whatever she needs us to do, but we haven't talked to her in months. If the Caulking used by our contractor was the wrong type we are more than willing to pay a painter to address this and make it right. This customer also has my direct cell phone number and Email Address to get in contact with me if she has any concerns.
5.0
Suzanne P.
6 years ago
5.0
TLD
6 years ago
We worked with the owner and staff on a new construction build. Floorz did all of our flooring (LVT and carpet), tile work and custom master shower. They kept us in budget and we couldn't be happier with not only the choices they helped us make but the quality of the installation and excellent customer service. Highly recommend!!
5.0
Kristen M.
6 years ago
Anonymous
6 years ago
Thank you for the review and the opportunity to help you with your project!
5.0
Chad D.
6 years ago
Our project began as kitchen update and turned into a first floor renovation. With the removal of walls, it became necessary to find flooring that would flow throughout the entire main floor. Danielle assisted us with ideas, worked hard at finding the best value and showed great patience as we took home sample after sample. We're excited about our new floor plan and the floors that will accommodate our growing family for years to come. From the first inquiry to final installment, Brian, his sales team and installers were not only professional but took a personal interest in our project and it became "theirs". Thanks again.
5.0
A1 C.
6 years ago
5.0
Suzanne D.
6 years ago
The Floorz team did an amazing job renovating our master bath. Brian was great to work with, always prompt in returning calls and answering questions. Mark and Serge were meticulous and professional with the install of tile flooring, tile shower, freestanding tub and vanities. Danielle was able to quickly find the exact tile I had in mind. A great experience and a beautiful end result!
Anonymous
5 years ago
Thank you for the kind words and allowing us to help you with your Bathroom renovation. It looks great!
5.0
Sheila W.
6 years ago
Alex and Anthony are the best carpet installers we have ever had . We are so pleased with the job they did! They worked 12 hours to get done- both excellent work ethic .
Anonymous
6 years ago
Thank you for the review. We appreciate your business and look forward to serving you again.
5.0
V R.
6 years ago
We couldn’t be happier with the quality of service for the 2 rooms we recently had installed. They have a great selection and we are very pleased with the installation. We’ll definitely be returning in the future.
Anonymous
6 years ago
Thank you for the review and we look forward to seeing you again!
5.0
John R.
6 years ago
Anthony and Alex were awesome. They are true professionals that did a first rate job. Highly recommended.
Anonymous
6 years ago
Thank you for the review. It was our pleasure to serve you and we look forward to seeing you again!
5.0
Sarah R.
6 years ago
After a long days work yesterday, I came home to my beautiful new carpet throughout my home. I have been dreading this process, but for no good reason at all. This was so much easier than I ever imagined, mainly due to Danielle at Floorz. She came to my home with many options and helped guide me through the process. The price was right, top quality, and a top notch business. Even my 7 year old daughter went out of her way to tell me how nice Anthony and Alex were while they were here installing the carpet. My feet are so happy. Thanks for a great experience Floorz! We’ll be back soon!
5.0
Carolyn P.
6 years ago
Floorz is GREAT, we have dealt with new homes, remodeling, and currently our forever home. We had hardwood flooring put in with a boarder, and I have to say our installer was magnificent. Very detailed to his work. He had ideas that even looked better than what we thought would look nice. Mark the installer is quite the perfectionist. We had our family room and hallway finished in hard wood, and it looks very professional. We are extremely happy with the quality of wood, and the workmanship. We will be back! Very soon. Thanks to you and all your staff Brian, Great job! Carolyn and Mark
5.0
Annie C.
6 years ago
Amazing help and knowledge. My husband had a stroke and is in the hospital and I was not quite ready for them. They picked up where I left off and got the job done for me. They went to Home Depot and got the shoe molding and all of the baseboards. They are the company I will always use for carpet and whatever flooring I decide to purchase. I can't rate them high enough. Fabulous.
Anonymous
6 years ago
Thank you for your review. As a locally owned and operated company we strive to be the best at what we do Day in and day out. It’s great to here about your experience and we look forward to seeing you again in the future.
5.0
Chris C.
6 years ago
5.0
Jenn P.
6 years ago
James is very helpful. We've had several problems with our subfloor which is not their fault, and he is very accommodating to get everything arranged with the builder 2 coordinate his guys coming after repairs for a fast turnaround. The installers are always professional.
5.0
Traci W.
6 years ago
Floorz did an exceptional job helping us select the right color of carpeting for our family room. The installation team went above and beyond. I highly recommend Floorz for any of your flooring needs!
Anonymous
6 years ago
Thank you for the review. It was our pleasure to serve you and we look forward to helping you with any future projects.
5.0
darko b.
6 years ago
Amazing experience with a great customer service from Brian and Jill and excellent installers Mark and Bob. They went above and beyond and did a great job with our hardwood floors. Professional job. I would recommend them to everyone and planning to come back again in the future for all of our flooring or tiles projects. We are 200% satisfied with the whole experience from start to finish. Thank you
5.0
Beth C.
6 years ago
I got my floor from Floorz fairlawn, it ended up having a manufacturer defect and they replaced the floor.
Anonymous
5 years ago
Thank you for the review. We pride ourselves on delivering the promise of superior service after the sale.
5.0
t c.
6 years ago
Glad to have found this gem! Great selection, great price, and most importantly, knowledgeable and professional staff. Definitely recommend the FLOORZ family for all your flooring needs.
5.0
Carol P.
7 years ago
Great customer service, from the time I entered the doors, and through the installation. I had originally went with another company to install floors for me, and their next available date went from 6 weeks to 90 days. I went to Floorz, and from introduction to installation was a week, and my floors look AMAZING. Danielle, Brian, Mark and Bobby, thank you so much! I will be back and will be recommending you to my family and friends.
Anonymous
7 years ago
Thank you for your kind words and we appreciate your business!
5.0
Straight S.
7 years ago
I have used Floorz for years for all of my rehab houses that I buy and sell. The staff and ownership has always done a professional job and stood behind their work. I would highly recommend them for any project!
5.0
Krista S.
7 years ago
5.0
Brandon J.
7 years ago
5.0
Mike W.
7 years ago
5.0
Lindsey B.
7 years ago
1.0
Mary N.
7 years ago
5.0
Ben K.
7 years ago
Quality, Selection and Affordability keep my company coming back for more. Installers are well versed. Keep up the great work.
Anonymous
7 years ago
Thank you for the business over the years and we look forward to seeing you again!
5.0
Laura T.
7 years ago
Wouldn't go anywhere else for our flooring. Show room staff are wonderful. Took the time to answer all are questions and pointed us in the right direction of what carpet and flooring would be the best choice for both of our houses. Instalation staff is always polite and respectful. They work efficiently to get the job done in a timely manner. Thank you to all your staff.
Neil E.
7 years ago
Thank you for your kind words. We constantly strive to be the best at what we do and hearing this makes us feel great! Thank you for the business.
5.0
Lori F.
7 years ago
5.0
Steve V.
7 years ago
I used Floorz for numerous projects. The staff was extremely knowledgeable and the installation was exceptional. Everybody involved throughout the process exceeded my expectations!
Anonymous
7 years ago
Thank you for the kind words and we look forward to seeing you again!
5.0
Sarah T.
7 years ago
5.0
Chris C.
7 years ago
Went to Floorz for new carpeting at my home in Copley Ohio. We were very pleased with the service and install of the product from start to finish. I would highly recommend giving them a shot at your Floorz as well.
Anonymous
7 years ago
Thank you for allowing us the opportunity to help you with your Flooring purchase.
5.0
Dale S.
7 years ago
5.0
Dale S.
7 years ago
I have purchased flooring from Floorz numerous times. The have a great selection, excellent customer service and fantastic installation services. My projects have ranged from hardwood flooring to high end vinyl tile to tile backslashes and even carpeting. Every project has been handled extremely well. I would recommend them highly!
Anonymous
7 years ago
Thank you for your repeat business and we look forward to helping you again in the future.
5.0
Karrie V.
7 years ago
Great price, great product selection, great people.
1.0
Jonathan J.
7 years ago
5.0
Yvonne O.
8 years ago
We have used Floorz 2 times in the past year using LVT (luxury vinyl tile) both times. The selection, price and customer service were wonderful. We made changes at the last minute & there was a discrepancy in the measurements for the extensive area we were doing. James came right to our home to remedy the situation, order everything necessary and made absolutely certain everything was taken care of and installation was not delayed. The installers were A+ top notch installers who brought with them years of experience, expertise, paid close attention to every detail and were complete gentlemen. I would highly recommend Floorz & will definitely go to them for any future flooring needs!
5.0
K M.
8 years ago
I purchased my carpet in February of 2015, and had an issue with a seam that was apparent almost a year later. The owner took the time to personally reach out to me and offered to immediately remediate my issue without hesitation. I was very impressed with the professionalism, dedication and compassion that Floorz demonstrated when it came to, not only selecting and installing my carpet, but taking care of any issues I had after installation was complete. The level of customer satisfaction Floorz provided is a rare occasion in today's shopping experience. Highly recommended.
Anonymous
8 years ago
Hi Kevin, Thank you for making us aware of your ongoing problem with the carpet. It appears that this was not handled at the store level as ownership would have preferred. We pride ourselves on offering 100% customer satisfaction with every sale and are constantly training our staff to offer the ultimate customer experience. However, things do happen and mistakes are made but we WILL make it right. Please contact me directly at your earliest convenience so that we can resolve your issues Immediately. My e-Mail address is Brian@yourfloorz.com
5.0
Nicole M.
8 years ago
5.0
Paulette B.
8 years ago
Our experience with Floorz was really "great"! From the start with Kellie and ending fantastic with James who came to our house after hours to show and give grout tips for future. Staff deserves 1 m in kudos!
5.0
LaDaren G.
8 years ago
Although I miss the old location because it was just minutes away from my house, it's always good business!
5.0
Holly S.
8 years ago
Excellent customer service and pricing. I will definitely purchase my next flooring project there.
5.0
tom c.
8 years ago
Went floorz and looking for carpet for our front room .talked to Mr Quinn he was very helpful in picking a good carpet and matching colors for us with our decor and our needs. The price was right and experience at store was great . Carpet install was quick and done correct .they cleaned up after them self's and left the house better than they found it (ie ) new carpet .We would rate this a 5 out of 5 experience and would recommend this company to everyone .
5.0
Kevin O.
8 years ago
1.0
Robert G.
9 years ago
Their right there for you when you order a big job BUT following up to get service afterwards is a nightmare! I had to hire another company to fix some minor repairs. I called a dozen times and finally gave up! LIARS~ your boy is doing side jobs and not letting you know. My issue was a lighting issue. Since you did the entire job including the ceiling it is relevant ! BEWARE James Quinn your helper went all the way to Mentor to price a job.. He must have thought he was doing something wrong because he never came through with the quote. He was promoting his outside business saying we would save money going through him. Then he turned the tables on the story. If I were Whirmere's I would take a strong look at the integrity of certain employees. Moving on!
Anonymous
9 years ago
Mr Gibson had called about a separate issue that was not part of the Job we did for him. It was not Flooring related and stemmed from a water line to his ice maker that leaked into his basement. Furthermore he tried to hire out one of our contractors direct and cut Floorz out of the deal. After we found that out, and the fact that it was not warranty not Floorz related, we chose not to work for this gentleman any longer. We are however glad that he got his issues taken care of with a different company.
5.0
devin4329
10 years ago
With so many companies out there that seem to have forgotten about professionalism and customer service it is so refreshing to see that a company still holds those morals close to heart, not only with the prices but the excellent costumer service and the desire to be the best company they can be, we had our carpet installed and we couldn't be happier with not only our salesman but the installers, I HIGHLY recommend this company A+ all the way!
5.0
FastSigns A.
10 years ago
Excellent customer service and product selection. Pricing is outstanding and quality is top notch. Much better than the big box stores!
5.0
Tina R.
10 years ago
Love the new carpet in our office. Wonderful commercial grade flooring that I'm sure will last and last. Great service!!!!
5.0
Kevin H.
10 years ago
5.0
Andrea L.
11 years ago