THE FLOOR DEPOT

4.0
|
25 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
The Floor Depot 8222 US Highway 64, Bartlett, TN 38133-4192 901-384-8444 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.0
|
20 Reviews

Reviews


1.0
last year If I could give this a business no stars I would. My experience there was absolutely horrible. The salesperson would not let me bring a sample of the carpet home I selected and lo and behold she ordered the wrong carpet. As the installers began laying it I told them that it was the wrong carpet. He called the store and the salesperson asked to speak with me. She tried her hardest to convince me that it was indeed the carpet I ordered even though I ordered gray carpet and this was brown. I asked her if she would discount the carpet and she told me that she could not do that because the wrong carpet that was brought out was actually a better grade than I selected. After informing her that I don't know if it is a better grade or not, it is still not the gray color I selected in store. The installers had to take the carpet back up and head back to the store to get the carpet I selected. I waited almost an hour and a half for them to return although I informed both the salesperson and installer that I had a three o'clock doctor's appointment. I was told that I didn't have anything to worry about because the installation would not take that long--wrong. Meanwhile, the salesperson contacted me to let me know because that because the store made a mistake that they were sending me a better grade of carpet in gray--did not get that either. Then the salesperson had the nerve to contact me three days later to ask if I was okay and when I expressed my concerns, she told me that I was rude and hung the phone up in my face. I will not be a returning customers. I wish I would have went with another company. Worst customer service ever, they might as well be running a used car lot.
5.0
last year I have nothing but Great things to say about the staff at Floor Depot! They were well informed and up to speed on all of the newest products on thr market. I was in the flooring business until I retired about 10 years ago and I would have loved to have had a staff as qualified as they are. If you are shopping for tile and need design and guidance on material and installation, you should see Stacey, she knows her business!
5.0
last year I contacted the Floor Depot to get information on hardwood floors for my living room and carpet for my bedroom. The staff were all courteous and professional. They came out the next day and completed an estimate which was much lower than Lowe's and Home Depot. The installers came on time and completed both rooms much sooner than I expected. From start to finish, it was a positive experience. I would definitely recommend The Floor Depot.
5.0
3 years ago My floors look great!!! The color and style you helped me pick are exactly what it wanted.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
1.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Love the choices in flooring and you can see them before you buy!!
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
3.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.