Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Buyer beware! We went with Carpet Depot because they were the cheapest after shopping around, we wanted a specific carpet so it was easy you compare. They were the cheapest, but you get what you paid for. After installation you could see every seam, they told us they would go away over time, they don't, they get worse. They just laid the carpet and didn't stretch it and I had significant bubbling and wrinkling in 4 of 5 rooms. They came out to fix it and within a short time it just wrinkled back up. When we called to have it fixed again they said, "Sorry, you're now out of your 1 year warranty." We had to pay over $600 to have someone come in and fix it. We were told that the original installation did a poor job of the seams, didn't put enough tac board down, didn't stretch it, and cut it too big. They also said that they have repaired carpets installed by Carpet Depot before. I guess you get what you pay for....
3 months ago
Very Pleasant Experience. Great Prices
8 months ago
Wow. $1000 dollars less than other quotes I got. I had my doubts at first, but was pleasantly surprised. Quick and professional install. I will use them again when its time for the basement with no question. A+.
10 months ago
Screw this place! paid good money to supposedly have carpet "professionally installed". They left tack strips coming thru on all the entry ways and one night walking around barefoot which is why I installed carpet in the first place, you can guess how I found out about them. After calling them and telling them about my bleeding foot some Wendell guy tells me it's an easy fix that I can do it myself with a hammer. Before I got angry I asked him if that shouldn't be part of the install? At which point he said " listen I'm with a customer I'll have to call you back the hung up on me".. Look elsewhere these clowns couldn't of been more unprofessional.
11 months ago
Great Showroom Selection
Awesome selection of carpet in the showroom - love my new Shaw waterproof carpet!
The service is extremely great and friendly and the people who came over to install my carpet and Laminate were very professional and finished all the work on time. I am very happy and would recommend this awesome place to all my friends and family. Keep up the great job! Mouna
"I needed to get my carpet replaced for family coming to visit. These guys went above and beyond to help me out. I am glad I found Carpet Depot, very quick and saved me a ton."
Horrible customer service and warranty on their crappy installation. Our carpet that was installed over 1 year ago looks like it is 15 year old carpet. Wear is horrible. Installation, according to another carpet company we are now using, was the poorest they've seen. Carpet started to buckle and was a trip hazard, was just tucked under our hard floor surfaces and is fraying at the edges. Unprofessional business after the purchase is made. Best value does not equal quality. ROOM WHERE CARPET IS IN QUESTION HAD NEW PAD INSTALLED BY CARPET DEPOT. That's what our receipt shows- and what we paid for at least.
Mill will not honor warranty, because carpet was installed over Existing used Pad.
Great carpet and price. Very helpful and friendly service. I really like this place.
Great experience all around, 100% better than the box stores with similar prices. If you need carpet installed fast and for a fair price call these guys, we were very satisfied.
We had a sewer line leak and needed replacement carpet for our basement. Wendell was great, and we loved seeing and touching the available carpet in the warehouse. I also liked we were presented options for pads. If you have time to order carpeting, there are lots of options in Denver. If you don't and need carpet put in quickly, you will be amazed at how few there are and how poor the quality is on those few options. We also appreciated that they worked with us on cost so it wasn't crazy expensive and met our needs. Installation was quick (the next business day after) and included furniture being moved for a minimal cost. We didn't even know how nice our steps could look as I think they weren't contoured prior. The only issue we have was that the installers left quite the mess downstairs with pieces of yarn and padding throughout. Also, they left us some remaining pieces of carpet outside on our back patio without telling us -- so when it started raining, those carpet pieces were trashed.
Advertised pricing didn't match actual pricing. As a matter of fact there pricing wasn't that good as compared to major carpet companies.
Absolutely affordable, amazing work, amazing customer service, same week install. Love this company!!!
2 years ago
Fast professional service & unbeatable value! Wendell the owner was very knowledgeable and advised us on the type and cost of carpets that fit our needs. We needed to replace over 5000 sq ft of carpeting to rid the house of cats and dog dander (due to our allergies). After doing some shopping around, Carpet Depot had the best value, fastest service and the lowest cost. The best part -- his pricing is transparent, I know exactly what I am getting and how much I am paying for. (One competitor we went to sold the same products for a lot more, and they covered up the manufacturer's product names and put their own on just to make straight price comparison difficult). When the crew came to remove and install carpets, they did an excellent job cleaning the concrete underneath, and was very careful peeling back the old carpeting so that dust and dander would not fly around. I requested to vacuum myself between the tack strip and the wall as they did the removal. Even though it slowed them down, they were very accommodating and helpful to make sure I have the cleanest possible concrete to put on the new pads and carpets. In addition, they did a great job matching patterns, finishing seams and stretching the carpet. A couple weeks later, when our painters accidentally spilled paint on the new carpeting, Wendell came out right away to cut and patch, and I can't even see where the spill was. 10 days ago, the torrential rain flooded part of my newly carpeted basement. Wendell gave great advice to control the damage before restoration team came, and we were able to save our carpets and only discard the wet pads. Now his crew is putting in new pads for us and restretching it for a very reasonable price. In summary, Carpet Depot provides quality & value, and is professional & trustworthy, and they always put customers first. It is the only place I will go for carpet needs!
2 years ago
We dropped into Carpet Depot on a Saturday morning & on Wednesday it was installed beautifully in our home for a good price. They were fast, professional, & we are completely happy with the finished product. Their vacuum cleaner wasn't working the day they installed so they even came back the next day to vacuum up after the installation. I highly recommend using this company.
2 years ago
My interaction with Wendell was not what everyone else's has been. I had to go back to get more carpet because he short changed me. I called him and he wanted to see measurements. When I arrived he sounded like he was completely hammered. This was the first and last time I will deal with him
2 years ago
Excellent service. Prices on-target. Knowledgable and professional. Marvelous installer -- Bryon Somers. Previous Carpet Depot reviews on Yelp have been spot-on. Would use this company again!
2 years ago
This review is long overdue as I had the carpet installed in May of this year. Going with Carpet Depot is a really great experience start to finish -- and probably more than you would expect for what was priced considerably lower than other options. I connected with Wendell based on a Craigslist ad. Immediately got a hold of him and setup a time to view some carpet options. The pricing is based on a certain stock/quality which you should go into the store to confirm is what you're looking for. Once chosen, the install happened a couple days later, with reliable and friendly installers. Wendell sent me an easy to understand quote and invoice and followed up with me on the service. Overall, great experience -- especially for the price.
3 years ago
Frankly I wouldn't waste time with this company - incredibly unprofessional and not worth bothering with unless you want to be kept waiting for them to turn up for days to give a quote then to not even bother to call you back when they can't be bothered to come out. A total joke and very disappointing!!! I'm sure Denver has far better to offer than this!!!!
3 years ago
I tell you what, we needed carpet fast, just bought a house and were moving in within a week! Wendel came out on Monday, we had carpet by Wednesday! They did our basement, and the price was AMAZING! I recommend this company. They did great work! Thank you for making our move in Easier! I will be using them again no doubt, and definitely recommending to friends and family.
3 years ago
Great job, great price. Everything you ask for will be ready same day. I'll recommend him every time!
3 years ago
Carpet depot happen to be my last stop in my search for carpet. After receiving several bids and having my home measured with a different measurement every time. Wendall followed me out to my home, measured my home and sent his guys to carpet my home later that week. We were very pleased with his installers as well with the superb deal he gave me on my carpet. I got very good carpet and paid less then all the others. I saved a ton of money and I am happy happy happy! Thanks carpet Depot! I would recommend you anytime!
3 years ago
Great prices, a large selection of carpets for every budget and quick professional installation. I went in on a Monday night and my carpet was installed by Wednesday morning. They worked with my busy schedule and installation only took an hour. That included ripping out my old carpet. The best part was they were almost half the price of the big retailer I looked at the day before. I would recommend this company. Just a heads up, they are a little hard to find but definitely worth it.
3 years ago
I just had my carpet installed this morning and I have to tell you that Carpet Depot is terrific! Wendell, the owner/salesman came out to measure and give an estimate. He set up the appointment to install based on my request. I admit, I changed that appointment 4 times over the next 6 weeks (we were moving and the 'out' date kept changing). Wendell was professional and patient with me and the installers were professional, fast and AWESOME. I had a terrific experience dealing with Wendell and his employees. I am planning on using them again for another home we own. The price, the service, the end product have all been EXCEPTIONAL! Thank you, Carpet Depot!
4 years ago
I requested a quote late last night, they called me first thing this morning, and are installing it NOW! They are AMAZING!!!! They accidentally misquoted me by 37 yards, but are MORE than making up for it by offering to pay for the labor costs! WOW! I didn't even ask them to do that!...I just asked what the price difference was going to be! Wendell & Edgar are SUPER friendly & VERY helpful!!! They are AWESOME! HIGHLY RECOMMEND!!! ~Jessi
4 years ago
Go here for all your carpet needs! Super friendly staff and affordable prices. Ask for Wendell and Charlie!
5 years ago
No problems with them. Nice and honest
I had a great experience using this locally owned company. They did what they said they would do and did it for a great price. I am so happy that I did not waste my time with anyone else. They were easy to work with and easy to get a hold of. They will be in business in Denver for a long time.
5 years ago
Two thumbs up...! Same day install, great prices... Went to a few other stores and didn't get as quick of service or good price as this place.
6 years ago
After much shopping around,I can tell you that Carpet Depot has the Lowest pricing on top brand Carpet.I was impressed by how much lower the pad is also.Great company with low overhead that passes the savings on to me.Glad i Found these guys!