FREDS CARPETS PLUS

4.4
|
26 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
4.4
|
26 Reviews

Reviews


3.0
last month found pricey commission bases sales does honor warranty though parking street..
5.0
last month Chris at Fred's carpet is the absolute best. He is knowledgeable, fair, and knows the business. It's nice to work with someone who truly cares about their customers. Chris is an outstanding asset to this business and I can't say enough good things about him. We are 110% satisfied with our experience at Fred's carpet.
5.0
3 months ago just had laminate flooring installed on our first floor. the workmen were meticulous, their expertise was extraordinary, and the improve- ment in the appearance of our floor is amazing. my only regret is that i wish we had done it 20 years,ago. i'm amazed that three workmen could have removed our old flooring & installed the new, including moving our stove, refrigerator, curio cabinet and other bulky items.i had seen the work they had done on my doctor"s office in san pedro - it still looks like new after several years. i'm so glad i followed his recomen- dation and went to fred's. - and, finally, the price was about two grand less than i had expected. fred's carpeting is the real deal..
5.0
5 months ago By far one of the finest firms in Southern California. Their knowledge of all facets of the floor covering business has many many years of knowledge and expertise to back them up. The owners are two of the kindest loving people I have ever met. Our 40== years of friendship is wonderful.
5.0
6 months ago We redid the carpet in two bedrooms, plus did industrial carpet in my husband's office and a really neat vinyl that looks very much like wood in my office. We got 3 bids from local companies. Fred's was the most competitive bid. Additionally, Fred's was willing to accommodate our need to stagger the installations due to painting and moving furniture around. One of the vendors told us they would raise the price if they couldn't do everything at once. They also ordered samples for us and waited patiently for us to make a decision. Frank was the salesman at Fred's who helped us. We encountered an issue with the manufacturer of one carpet that was put in. Frank worked to resolve the issue to our satisfaction. He was also very prompt in returning calls as well as communicating with us about our orders. The install guys were prompt, polite, and fast. They carry more brands than are listed on their website, incidentally. We're extremely happy with the job Fred's did for us and would not hesitate to order through them again.
5.0
7 months ago I have been doing business with Fred's for 12+ years. Carpet, Vinyl and LVT. Installers are always on time and do a professional job. Chris in my opinion is the "Floor Covering King" of the Southbay ! I have recommended him to all my customers and friends and everyone is impressed with his professionalism. "What a great guy" was the last response I got from a friend. If you want it done right, the first time...Chris is your man.
5.0
12 months ago Very professional! Thank you for a great experience in purchasing our floor
3.0
12 months ago Need Carpet, Vinyl, Hardwood, Laminate, Composite, and installation? We have a town home with a galley kitchen with an old battered vinyl floor that the builder installed and it was ripe for a change. Since we needed something cheap to cover the old flooring, we went with.... Vinyl again! The selection that Rhonda showed us was pretty large vs Home Depot or Lowes, and in addition the prices were just a tad hire. In addition Rhonda was able to give us an immediate quote, and for less than $500 to redo the floor, I was like I am in. Here is where things went South. So I said I would send the exact dimensions. So I made a little diagram and tried to e-mail to Rhonda's email address on her card, and it returned a mailer daemon error. Luckily I was able to e-fax it. My fax cover sheet indicated that I would be coming to pay for the flooring. So Rhonda called me that morning but I figured that since I was going there in a couple of hours anyway, I won't call her back. So when I showed up with my checkbook in hand she threw me major attitude for not calling back! I felt like walking out. Then the new quote was $90 more, but she said it would be better to go with a wider sheet so there would be no seams. We set an install date and asked if we could get an early install, which she assured would be no problem. The day before the install, I got a call from Fred's just remind me that the installer would be there between 10 AM and 2 PM and I was like what? I explained to the lady that we requested a 730AM install, and that Rhonda notated that on the schedule, then the lady on the phone threw major attitude like it was my fault, then she finally admitted that the salesperson did not notate the time. Basically they screwed up and did not fess up. Luckily the installer arrived before 8AM and was done in hours and did a great job. I am content with the final job and the selection in the storeroom, but the employees need to be a little more professional, especially if you are giving them hundreds of dollars.
5.0
last year This customer did not leave a comment.
5.0
last year Fred's Carpets Plus gets a BIG 2 thumbs up from me!!! :) I work at a local school and I needed a bunch of square carpet pieces for the students to sit on. I walked into the store and was greeted by Frank. When I explained to him who I was and what I was looking for he smiled and said to drive around to the back of the store. I then drove around to the back and was greeted again by Frank and also another employee Jamie. They said that they love helping out and supporting the local schools. I was able to get all of the carpet squares I needed and then some!! Both Frank and Jamie went above and beyond what I was expecting and couldn't have been kinder or more supportive!! Well, yes they could and did, as they then loaded all of the carpets into my vehicle for me!! They made my day and I couldn't have asked for a nicer couple of guys to help out a teacher and give to the kids!! I will definitely be going to them when it comes time to redo the carpeting in my house as they are just "Good People!!" Thanks again Frank and Jamie for everything!! The kids at school thank you too!! :)
5.0
last year The best floor covering store in California! Excellent service and installation!
5.0
2 years ago Very happy with both the salesman Frank and the installation crew. Frank was very patient with all our questions and I think their prices are really reasonable. I went to another store in Gardena to compare and they were very short with me. I think he could sense I was comparison shopping and he didn't want to compete with Fred's. He even criticized Fred's carpet quality. The installation crew was extremely talented and worked diligently. They were really personable and friendly which I was very surprised by. We were so happy we went with Fred's. Our carpet is soft and beautiful. We very happy with how Frank guided us to get the better padding. Note: They do not bring shop vacs so if you are remodeling and there is a lot of debris and dust, you should vacuum the floor first. Fred's crew does bring brooms and a dust pan but it's really hard to pick up all the dust with a broom.
4.0
2 years ago Went to freds carpet after a co-worker recommended it. It was a drive for me to get to Torrance from Orange county. We were replacing carpets on the stairs and the whole second floor. We were able to find the wood that closely matched what we had downstairs. Frank the sales man came the following week and measured the house. The installers Alfredo and his assistant did a wonderful job installing. Two thumbs up to them. If I want to be picky, they could have installed crown moulding on the stairs. I will recommend Freds carpet to any of my friends.
5.0
2 years ago I used Fred's to install LVT and carpet at my office, an area of about 2000 sq ft. After a rough and very disappointing start w/ one of the sales people, I ended up meeting another sales team member, Carolyn. I am very glad I did not give up on Fred's after the first negative impression as she turned out to be GREAT! She has been doing this for several years so she is very proficient and knows what to recommend. She is very professional and was always very helpful. What made this experience stand out was the demo/install team. Juan Carlos and Armando's crew was top notch for install of the LVT. If you are going to be getting a hard surface, I recommend to request these guys to do the job. The demo was very difficult b/c the existing tile was being extremely stubborn and the cement ground was very uneven. Watching them along the process, I could tell they were frustrated and discouraged at times, but they did not take short cuts. I quickly came to learn that the demo and prep is so important when laying this vinyl. While this job ended up being longer than they anticipated, they still took their time to do it well and right. They even brought in extra guys when they realized the job was taking longer than expected in order to stay on schedule. When all was said and done, the floor came out beautiful! My contractor was so impressed as well, that he is now using them for other jobs (i did not use the flooring co my contractor recommended). I highly recommend Fred's Carpets and be sure to ask for Carolyn, Juan Carlos and Armando!
5.0
3 years ago My wife and I were interested in changing the carpet in our home. Not really knowing which flooring company to use, we arrived at Fred's Carpet Plus at the recommendation of a close family friend. We came into the store not really knowing what we wanted or what to expect, but the service provided made the process much simpler. Went into the store, found our carpet and had our new carpet in days. Great prices and great service. Many thanks to Giuseppe for helping us along in the process, from helping us pick which carpet was best for us to coming out to our home to measure our living spaces. Both my wife and I agree that he was quite knowledgeable with regard to the variety of products and services. Very polite and professional Fred's Carpet Associate, we look forward to working with him again in the future!
5.0
3 years ago Great job, great service!! The whole process was very easy. Made an appointment for an estimate..received a price, which was great by the way. Set an installation date and that was it. They arrived on time, and I am very happy with the end result. Would definitely recommend this company. Thanks Giuseppe and Chris!
4.0
3 years ago we used Fred's to redo our stairs and second floor. the entire process went pretty smoothly, from browsing the store, picking out the carpet we wanted, ordering and install. the two guys who did the install worked their butts off to finish in time. i didn't even see them eat lunch! what's preventing me from giving the full 5 stars is that in some areas, particularly on the stairs, the pattern is crooked. it's apparent that the carpet wasn't put down perfectly. in another spot, where the carpet tucks underneath the top part of the step, they seem to have run out of fabric and you can see a bit of a gaping hole. they just miscalculated bc we had TONS of leftover carpet which we paid for. anyway, we can live w/ it.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
3 years ago a friend of mine is a sales rep there.
3 years ago who????
3 years ago Carolyne (spelling)
3 years ago Baines
3 years ago She might not be in sales anymore. She might have moved up by now
3 years ago No she's still in sales! She does both flooring and window coverings! : )
3 years ago we used to live in the same condo association
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
2.0
3 years ago Fred's Carpet Plus came highly recommended by a close friend, and the reviews here confirmed that. Due to bathroom flood, we have to re-carpet our master bedroom, and have decided to use the opportunity to re-carpet our entire upstairs. We stopped by, met with Chris, who was very helpful, we picked out a carpet we both liked (not easy!) and scheduled him to come out and measure the next week (Friday). 2 hours before the scheduled time, he called to say he was out of town (on an 'emergency') (I'm guessing he had NO IDEA he was going out of town earlier?) and would 'try' to come by on Monday, but said he would call later in the weekend. We never heard from him - two weeks later. I want to mention that we had already shopped around, and were ready to go with this purchase, AND were also considering wood floors for our entire downstairs, so this would have been a very nice sale for Chris, and Fred's Carpet. We went back to South Bay Carpets (2nd runner up), picked out a carpet, and made the sale. Sorry Fred.
4.0
4 years ago I haven't bought any rugs here yet (although they did install some vinyl flooring for me), but every time I look at the area rug selection I go crazy. I will admit to not having frequented many rug stores, but this place (I believe) has been voted Best Carpet store for several years and it's easy to see why. Gorgeous rugs!
5.0
4 years ago This company is just fantastic. They are on time, - even when scheduled very early. (This is a really rare and unusual feature with service companies). The work is quick, clean, quiet, efficient and the end result is a beautiful carpet. I cannot say enough about how highly I recommend these guys. I would not send in this review unless I was really delighted.
4.0
6 years ago I recently had two rooms of carpeting replaced. Fred's Carpets Plus was very easy to deal with. Low pressure salesroom and very casual. Installation was scheduled for two weeks after order, and the installation itself took only a few hours. They moved heavy the heavy furniture for me and installation was quick and very professional. They could have been a little better about cleanup afterwards, like sweeping the garage area etc. but the important things were done right so no complaints.
1.0
7 years ago Fred's Carpets will bring you a non-brand alternative of a lower quality than a carpet which you purchase from them... I went through the trouble of putting down a deposit and waiting for about a month to receive a very different, and lower grade product. Buyer's beware.

Store Information

GET DIRECTIONS
SHAW FLOORING ALLIANCE
2153 Torrance Blvd
Torrance, CA 90501-2631
View all stores