CARPET BARN

4.6
|
87 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Carpet Barn 10425 N Newport Hwy, Spokane, WA 99218-1538 509-468-3222 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.6
|
87 Reviews

Reviews


5.0
2 weeks ago I love the Carpet Barn! Working with Steve is definitely the best. He genuinely cares for you as the customer and wants to make sure all of your needs and concerns are addressed. He's awesome!! I tell everyone about Steve and Carpet Barn!
5.0
2 weeks ago Great experience working with Brandon and everyone else.
5.0
2 weeks ago Great experience
5.0
2 weeks ago jghjlkl;
2.0
last month This customer did not leave a comment.
5.0
last month Excellent to work with. Very helpful and patient. I would definitely go back for another project.
4.0
last month No, everything was just fine
4.0
last month Very helpful. My wife changed her mind about the carpet and the salesman took care of the matter professionally and without delay. Thanx very much!!
5.0
last month Great help, thanks for working with me and making the changes I needed!!
4.0
last month Very helpful and enjoyable experience.
4.0
last month This customer did not leave a comment.
5.0
3 months ago Quick friendly staff!
5.0
4 months ago Excellent Experience 5
4 months ago "We bought several yards of sheet vinyl from Bill and the price was good, the product was great and the service was fabulous! They had it all packaged and ready to load when my guys got there to pick it up. Will definitely go back!"
5.0
5 months ago Great products Have used them many times and always satisfied with product and service.
1.0
5 months ago I'm not happy with my installation experience. The guy showed up to my freshly remodeled house and put dirty hand prints all over my walls, white doors and white cupboard doors. I was forced to repaint over his hand prints with the new carpet in place because I could not scrub them off. We purchased the carpet last on purpose to avoid painting anything once it was installed. When he laid the carpet he put chip marks the width of my thumb on my freshly painted molding in multiple areas through out the house that I now have to go buy plastic liner to lay over the carpet and repair with paint. Additionally, he left loose nails all throughout my living room that my husband and myself have now both stepped on with bare feet. I'm not impressed at all with our experience.
5.0
5 months ago First class service "We have been happy from start to finish. Expert help with selections, friendly congenial atmosphere, great pricing, super competent installing. 100% positive recommendation!!"
5.0
5 months ago Speedy and Professional I needed a house readied for sale and Carpet Barn did the job for my owner. Special thanks to Annie Nichols and Victor Rodas.
5.0
6 months ago great carpet The carpet is perfect. My house looks new. Thank you so much. We are very happy.
4.0
6 months ago VERY patient sales people! "Kris at Carpet Barn was very patient as I changed my mind over and over again!! The staff have great suggestions when it comes to color/texture of the flooring and made the ""where do I even start"" feeling less overwhelming."
5.0
6 months ago Great Service The process was quick & smooth. The installers did a really good job.
5.0
6 months ago Perfect experience We were looking for a solid color rug for a decent price and couldn't find anything. We went to carpet barn to look around at some options and found the right carpet and they were able to put the band's on it for what we feel was a super deal! Customer service was and is always excellent. I have rental properties and will continue to use carpet barn anytime I need to because of the knowledgeable staff and quick turn around.
5.0
6 months ago This customer did not leave a comment.
2.0
6 months ago Would not recommend "We did not have a good customer service experience or installation experience. I think they were in a little over their heads. They did not give very good advice, which we really relied on as we have no experience wth carpet. I would not recommend them."
6 months ago "
On behalf of our entire sales staff and installers, we are sorry we let you down. We have met as a group to discuss how we can improve and will use your comments to help us with our processes in communicating with our customers. We hope you get your project finished to your expectations.
"
5.0
6 months ago Great service. I was in a time crunch and they accommodated my needs. Much appreciated for quick service
5.0
6 months ago Perfect from start to finish Excellent sales person and installer. It took me almost 2 hours to pick out the right carpet. The sales person never made me feel pressured into buying. He really made sure I was was making the right decision. The install was perfect.
1.0
7 months ago This customer did not leave a comment.
5.0
7 months ago Transformation "We have been talking about redoing the flooring in the bedrooms and bathrooms for sometime now in our home. But the expense held us back. We decided to talk to Carpet Barn and was pleasantly surprised that we could complete this task after all and stick with in our budget. So we moved forward. The staff at Carpet Barn was very helpful when it was time to pick the flooring out, but it did not end there. The installer Victor and his team were there on time, they were respectful and completed the job as scheduled. They always cleaned up after a room was completed. I would definitely use them again and refer them to a friend or family. I feel like I am in a new home. The end result has made me love my home again. Thank You Carpet Barn."
5.0
8 months ago "Thank you, Jeanette !" "This was our second carpet purchase with Carpet Barn. Friendly service, thank you ! Picked our carpet and within ten minutes we were quoted and scheduled for an install the very next morning! Fast, affordable, friendly !"
5.0
8 months ago This customer did not leave a comment.
5.0
11 months ago Carpet layers "We were pleased with the quickness and efficiency of Albino and his sidekick. However, some of the doors were not put back in their original place so they did not operate smoothly. My husband was able to adjust or change them so they work properly. My suggestion is that they mark them before they take them down."
5.0
11 months ago Found What I Needed "My Carpet Barn experience is over two days. The first was easy--I found the linoleum I wanted )beautiful design and perfect size for our two tiny rooms) quickly in the end-of-the-roll fragment section. The second was even easier. I came back, found my roll, paid the lady and dude loaded it up for me. Done and done! Best and easiest $200 ever spent."
5.0
11 months ago Great Service with excellent staff "We just love our new carpet! The staff was excellent all the way, Nichole Edwards really went the extra mile in helping us pick out the right carpet and pad. The carpet layers were very knowing in what needed to be done and the work was done in no time. We would suggest to anyone if looking for new carpet and a great value please check out the Carpet Barn!"
5.0
11 months ago Great place to get carpet! "Just bought a house in Spokane. The whole house needed new carpet. We chose Carpet Barn to do the work and are very glad we did. Everyone we worked with went above and beyond to meet our needs. The salesperson, Jeanette came in on her day off to do the measuring. The installers were fabulous. We have many carpeted chairs and they are done beautifully. Carpet Barn is the place to go for carpet in Spokane."
5.0
12 months ago great carpet I chose a great carpet that is perfect for our stairs. We had to have it ordered but it was worth the wait.
4.0
12 months ago All good except Install "Sales was great, value great. Installer was late, which would have been fine, but no one notified me. I had to call in to find out. I had to leave key. When I came home my old carpet was shed all over entry way and stairs. Not a little bit either. Gave me a bad impression on return home. Install was completed well otherwise."
12 months ago "
Thank you so much for your review of our products and installation. If you would like to call our store and give us more details about how we failed in the installation process, it would help us improve our processes moving forward. Our main goal is to have the process go smoothly from start to finish, so any more information you can give us would be great! Thank you for your business.
"
4.0
12 months ago Great company except for one issue This could be the best company in Spokane for carpet except for one issue. The sales staff we're extremely helpful the prices were awesome the only problem was with the installers. Because I am handicapped I had to ask my grandson to be here when the carpet was installed. He took time off from work and the first day the installers were to be here they were unable to meet the commitment. I understand they ran into an issue with a previous job but it would have been nice if we had been given a heads up so is my grandson would not lose pay for one day. Their scheduling needs to be addressed and the concern I have is that when the company was called about the issue they did not do anything about it.
12 months ago "
I am very sorry that we let you down during the installation of your new flooring. We very much appreciate your detailed review and if you would like to give us any more information about how late we were and how we can do better communicating in the future, that would be helpful. Call our store manager, Bill, any time to discuss this further.
"
5.0
last year My wife and I shop several locations but ended up purchasing from Carpet Barn. They earned our business because of price originally but the service and knowledge is absolutely great. Jeanette was both knowledgeable and patient. It was a great purchasing experience all around. I would not hesitate to recommend this company to my closest friends or family.
5.0
last year "received excellent service, installer was amazing" There were some confusions on how much of what they had for which room it could cover but they had new stuff come in and let me look at it early to makeup for the confusion. I ended up getting exactly what I wanted and the installer sealed the deal with his professionalism and knowledge about his trade.
5.0
last year Dedicated to my satisfaction! Start to finish great service. Bill was focused on helping me choose the best product for me within my budget and desire. Brian stayed until almost 9pm to complete the installation! Wow!
5.0
last year Just purchased and got a whole house full of carpet from Carpet Barn. The total experience was excellent. Our salesperson Jeanette went out of her way to come measure our house on our time schedule and prepared a quote for us in a timely manner. The day the carpet was to be installed the installers arrived ahead of schedule and exceeded all our expectations in removing and replacing our carpets. We have many stairs that required expert work. The finished product is beautiful!!! I highly recommend Carpet Barn and will use them again as the need arises.
1.0
last year So so Installers left hole in my wall and didn't say a word about it. Sales person in store was great though.
last year "
Kass, we are very concerned that you had a problem with the installation of your new carpet. You may not know, but we guarantee all our work from start to finish. We will be in contact with you to completely repair the hole in your wall to your 100% satisfaction. We will continue to work on training our installers to prevent this problem in the future. Thank you for your information.
"
5.0
last year "Very professional, friendly and informative" I just call Bill at the carpet barn and he makes it happen. He knows his flooring
5.0
last year Great fast service! My husband and I went in to Carpet Barn to look at carpet and the Representative was so great. We picked out a carpet and she gave us a great deal on it and the pad. It was installed few weeks later and we just love our new carpet.
1.0
last year My wife and I didn't have a good experience, dirty store with an unprofessional sale staff. 2 different sales people tried to help us and neither one knew much about flooring...would not recommend! Brian
last year Dear Mr. Lee, thank you so much for your comments regarding your experience in our store. We are truly sorry we let you down in both areas your described. We can always do better and will use your comments to help change our training practices.
5.0
last year Annie Nichols went above and beyond while helping me understand linoleum options. She was patient with me, informational, and even carried the roll to my car. She was a delight! Great job, Annie!
5.0
last year Great Service I purchased remnant carpet for two bedrooms and had it installed within 2 days. Very professional service and I love the carpet. So happy there is a new North side store. Will definitely be back for carpet for our basement.
5.0
last year Great customer service! "Annie Nichols went above and beyond while helping me understand linoleum options. She was patient with me, informational, and even carried the roll to my car. She was a delight! Great job, Annie!"
5.0
last year our sales girl was awesome!!! "this was the first time I had purchased from Carpet Barn, and was very satisfied:)"
5.0
last year Brian Little is the best!! "My daughter and I went to the new Northside store to look for carpet for her new house, just a couple remnants for the bedrooms. Its then that we met Brian he was fun and knowledgable. He was so helpful in trying to find what we wanted and it didn't matter that it wasn't gonna be a huge sale! He went above and beyond:) We would definitely recommend the store just because of him! He is a real asset to the Carpet Barn!! So when you go in ask for him:). We will be going back soon for the for the new house our other daughter just bought:)!!! Thank you again Brian! Jerri"
5.0
last year outstanding customer service Our salesperson Bill did an outstanding job on helping us with our purchase. When the carpet was delayed he took steps to reschedule our install at a time that worked for us. Will definitely come there again.
5.0
last year Wonderful experience! "Our salesmen, Erick was so helpful and kind. If we ever need carpet again, I would come to the Carpet Barn and ask for Erick. He was great!"
5.0
last year This is for the Carpet Barn on Hwy 2 that just opened up-We were in a time crunch originally ordered carpet/installation from Lowes and kept getting pushed back on time, very disappointed! Went to Carptet Barn and Steve the manager bent over backwards for us and gave us the carpet(improved over the one from Lowes), pad and installation for an amazing price and it was installed in 3 days. We are so happy with the professionalism, pricing and the installation was high quality by Larry. We couldn't be happier and will be carpet barn customers for a long time to come!!! I highly recommend them for all your flooring needs!
5.0
last year Shopped around at many places around Spokane and carpet barn had the best price and friendliest staff!! They beat the price from all competitors by $1000. Had my new floors installed extremely fast and they look great! I'm now saving up to replace old carpet and I'll be going through carpet barn.
5.0
last year Great service "I worked with Brian Little and he has been excellent, We had a very difficult tenant and Brian was able to get in there right away and resolve our issues. I will continue to work with Brian and Carpet Barn. You helped me out in a huge way. thank you for all you did to resolve my issues."
5.0
last year Perfect carpet for my entryway Service was excellent at the Carpet Barn. I was looking for a specific size and they found a solution for me. I had the length I wanted cut and bound and it turned out perfectly.
4.0
last year Friendly People "Our only complaint is that we had to contact them regarding the arrival of the flooring 3x's, and we're not sure that the way they told us to install the vinyl really makes sense. But overall, it was a good experience."
5.0
last year Great Experience "Spent a couple weeks going in and out of Carpet Barn, but finally found what we wanted. Salespeople were friendly and helpful. And they gave us a great deal with any haggling."
5.0
last year Great Service "Helpful, friendly staff, willing to work with us to meet our needs on several projects over the years. Great sense of humor makes it fun!"
5.0
last year They made this easy! "I recently purchased from carpet barn. Upon walking in there over 900 choices I spoke with a representative(Dave) who helped me figure out what size of remnant I would need for my living room, found one I liked and wrote up the deal. To my surprise was $300-500 less then I expected to pay and includes installation. This was my first time purchasing carpet and will continue to use carpet barn in the future. Even the installers made everything easy and my living room looks great with quality carpet. Thank you guys!"
5.0
last year Professionalism All The Way "Everyone we dealt with ...from choosing our products, to scheduling, installation, and final review or work performed...were extremely professional. We are very pleased with the way our floors turned out. We have received many compliments."
4.0
last year All round nice deal The boys that came out to put in the carpet were spectacular. They had a devil of a time because installing the carpet I chose was not an easy deal---and they survived quite nicely!!!
3.0
last year "Great sales person, poor installation experience" "Our salesperson was wonderful. She was very helpful and accommodating to or schedule and we love the carpet we found at such a great deal. The installation process was a different story. Three installers showed up to put carpet in 2 bedrooms and a stairway. I thought they would each do the installation for one area. Instead, all three worked on one area at a time. Much of the time, I felt they were sitting and visiting rather than working. It took them over 8 hours to complete this job. Carpet Barn would be better served to find punctual, efficient installers. If we had received the same service from the installer that we received from the salesperson, this rating would have been 5 stars."
last year "
Thank you so much for your detailed review. I am so sorry that you had difficulty with the installation process. We have made some recent changes with installation staff that will help future customers have a more positive experience. We value your comments and appreciate you taking the time to review our work. I hope you are enjoying your new flooring!
"
5.0
last year "Great Value, Great People" Bought a remnant roll of carpeting for our boat and was very happy with our selection. Carpet barn hat a wide selection to choose from and their pricing was great. Had three different people working with us during the process and all were wonderful.
5.0
last year Perfect.... Annie was awesome.... we purchased carpet about a month ago and she couldn't have been any more helpful...our experience was above and above...that is a rareity these days...carpet barn will be our place of choice always....great job
4.0
last year good job "They do good work, have good inventory and prices just don't know why they would use gold carpet tack for transition in a newer house with all stainless or brushed nickle"
last year "
I must apologize that your sales person did not offer you a choice of transition color. Please call our store manager, Bill, and we would be happy to schedule a quick change of transition strip to a color that you would enjoy more. At no cost to you, of course. Thank you for your review, it helps us improve our processes.
"
5.0
last year Great selection and pricing Sales people are very friendly and know there products very well - incredible selection for just about every budget. I had a small DIY project I just needed a couple of cartons of vinyl planking and I was very impressed with their selection and quality for the price. Wonderful experience and certainly didn't feel like I was a interruption like when I went to a BOX store down the street - plus I actually recieved an education not just a GUESS IF WHAT I NEEDED would work. They didn't try to OVERSELL me like we have all experienced before - I told them what I was using it for and they showed me what would work great and it was Absolutely PERFECT - thank you Bill for the SOLID RECCOMENDATION the project turned out PERFECT!!
5.0
last year Very Friendly and helpful My wife and I were looking for an inexpensive way to carpet an area of our basement which we were finishing. We did not want vinyl or carpet + pad. We found that the Carpet Barn had carpet squares which were easy to install and maintain and were very reasonably priced. Very helpful and friendly staff!
5.0
last year great service Great service and good prices thanks Jim. Install was awesome
5.0
last year Excellent service...from start to finish! "We recently bought a new house complete with the original mustard yellow carpet from the 70s. It had to go. We shopped around, but the Barn had the best price on the style we were looking for. Jim Sarich helped us pick some samples and sent us to go try them out. We decided to purchase and the order/install were set up.Jim actually tried to get it in as early as possible. The day of the install, I received a call that there was some trouble with their installer and he couldn't make it to my house. Before I could get upset, Jim had already offered to install it himself so I could move in the next day. Talk about sacrifice to keep your customer happy! Thanks Jim, carpet looks great! Service, service, service....that's what carpet barn is all about!"
5.0
last year Great service! Had some of the 1.29 a foot carpet installed last month. Couldn't be happier. Sales people were great and the carpet is of great quality for the price.
5.0
last year Great Selection and top notch service We had carpet and laminate planks installed by Carpet Barn. The customer service couldn't be better. The quality is superb and the price was not to be beaten! Thank you Carpet Barn
5.0
last year Carpet barn I used them a year ago.. Customer service was fabulous and my carpets still look new..
5.0
last year Great service "friendly, helpful sales team; quality options at good prices; fast, friendly and affordable installer"
5.0
2 years ago Great service & easy to work with Sorry to say that we were not able to complete our purchase as home sold and buyers bought as is. The service and help picking out the carpet for our needs was excellent. We will buy from Carpet Barn in the future and definitely recommend them!
4.0
2 years ago Overall excellent "We were very pleased with the overall install, and quality of products, however we're originally told needed transition strips, the installer recommended against, and we agreed, when we requested the refund we're advised even tho only regular tac strip was used the price was not adjusted as th was on concrete.... something everyone knew in advance. This ended up in a 70 dollar, I believe it was not used so still owed. Overall we are pleased"
2 years ago "
Thank you for your detailed review. Your satisfaction is highly important to us. We would like to try to resolve your concern with the tack strip charged. Please contact our store manager Bill Martin at 509.535.6742. He will promptly address your complaint. Thank you very much for taking the time to review our service and we hope your are enjoying your new flooring.
"
5.0
2 years ago The best experience in buying carpet!!! Customer service is an A+++. Nichole was wonderful and very very helpful. We went to multiple places and I will highly recommend Carpet Barn to anyone!! Having the carpet installed right now and super friendly guys.
2 years ago Thanks Melissa! We are so glad you are happy!
2 years ago The carpet is beautiful!!! Thank you so much
2 years ago We would love to highlight the finished product on FB. If you want to send us a picture, we would share it.
5.0
3 years ago I own Audrey's Boutique, here in Spokane. Thank you to Bill at the Carpet Barn for helping me with some carpeting needs for the shop. Your customer service was beyond what I expected. You were great and I loved the selections you have in stock. I will be back!!
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Lucky for you, Tina, we are going to rip off our carpet and put hardwood floor in the main floor and master bedroom, maybe I'll stop by and check out your collections...
5.0
3 years ago I wouldn't buy carpet from any other place in Spokane!
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
6 years ago Thankfull Dear Public; I am a steady repeat custimer as a contractor doing business frequently with the Carpetbarn. I would like to express my continued appreciation…
5.0
6 years ago Debra Plenty of floor-covering choices at good prices, professional installation available, and do-it-yourself advice too
5.0
6 years ago Everything I could ask for!! My Carpet Barn experience was fantastic! I am an 83 year old woman who recently moved from my condo home of over 20 years into a retirement community. I wanted to lease the condo to supplement my income, but the floorcoverings were 20…
5.0
6 years ago Awesome Staff - Unbeatable Price This store has everything you could possibly want. Huge selection in stock for last minute and rushed jobs as well as plenty of samples to order from. The cost is unbeatable compared to any other stores that I have shopped.…

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