CRYSTAL CARPET & FLOORING COMPANY

4.6
|
23 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
CRYSTAL CARPET & FLOORING COMPANY 5746 Oleander Dr, Wilmington, NC 28403-4714 910-452-4143 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.6
|
23 Reviews

Reviews


5.0
last week had a wonderful experience working with Crystal and Scott,,,, very professional and great service.. the installers did a perfect job.. would recommend them to anyone needing new carpet or flooring!!!.. Thanks
5.0
last week Crystal Carpet is very easy to work with, good pricing, easy to schedule with and great installation work. I use them for all my rental properties and my primary residence.
5.0
last week Working with Pete at Crystal Carpet we remodel our master bedroom shower in December 2016. It was a fiberglass insert that was converted to tile. I requested that it be constructed using all Schluter Kerdi waterproofing products. The project was started approximately 2.5 weeks after I approved the final proposal. The installers removed the existing insert, fabricated a storage area, expanded the original shower depth, which required cutting back my existing floor tile, constructed the shower floor using a typical mud bed, and removed all the old shower material from the premise. Then all Kerdi products were installed including the walls, floor, drain , and penetrations seals. We used large format tiles on the walls and small matching tiles on the floor. Provisions were made to add an accent border with glass tiles which I provided to match our existing garden tub. They do not install the shower doors. I install the doors myself. I was present during most of the fabrication and tile installation. The installers (two individuals) were very courteous and knowledgeable, especially of the Kerdi products. They also identified a small leak with my shower controls and immediately notified me. I was able to correct that issue while they continued the fabrication. They also setup a plumber to assist the next morning in the event I could not resolve it. They could have easily covered up this issue to save their schedule but instead did the right thing. If not, I would surely have developed rot and mold within the wall in short order. I ask lots of questions along the way and all were happily answered. Extreme care was taken of travel path used to access the work area. I allowed them to work from my garage. They most often worked with the bathroom door closed so as to minimize the disturbance. They cleaned thoroughly at the end of each day. The job was started and completed consistent with the estimate and no surprise cost was incurred on their behalf. Although I did not obtain multiple cost estimates for this job, I am confident that the pricing was fair based on other similar projects. The new shower has been installed now for about a month and we could not be happier. I would not hesitate to use Crystal Carpets again for this type of project.
5.0
last month Then staff at Crystal Carpet were very helpful. I neeed only a small piece of carpet in stall in a closet. We searched the warehouse to find a match for the carpet in the bedroom. We agreed on a piece and price for the carpet, padding and installation. They schedule the install for the following Monday. They were timely, friendly and went above and beyond in installing the carpet in the closet and also help get a buckle out of the carpet in the bedroom. I would highly recommend Crystal Carpet to anyone looking for flooring and who wishes to deal with very professional, friendly folks who will work to meet your needs in a very timely manner.
5.0
last month This customer did not leave a comment.
1.0
4 months ago Sales staff does not seem to be very knowledgeable and wasn't able to help us find what we were looking for. Tried to sell us on things we didn't want continuously. Prices seemed extremely high as well.
1.0
7 months ago This customer did not leave a comment.
7 months ago Jessica, I see you gave us a 1 star review and I was concerned that we may have let a customer down but I do not have a record of you in our sales system. I asked all of our sales reps and it seems that our admin assistant remembers seeing you in the store in the past week or two but nobody has you down as a customer. It seems that maybe you came into the store and we did not have enough sales staff on hand to service your needs? I am going to message you my cell phone number and ask that you give me a call so I can make sure we can fix any part of our service we may have missed the mark on. - Chad - owner Crystal Carpet PS: I am always on my phone so if I cannot pick up I will return your call promptly- it is extremely important to me to offer the best service and if we failed in any way I can't take it back but can work to make it right. I look forward to talking to you.
5.0
7 months ago Crystal Carpets has replaced the carpet in two of my properties and have done an outstanding job!!!!! Chad Garner runs his business with customer service as the base of his business. If you have any flooring needs what so ever, call Crystal Carpets today!!!! Top Notch!!!!!
5.0
7 months ago Watched the Facebook video on Sunday night, went to Crystal Carpet on Monday, they measured rooms and hall on Wednesday... INSTALLED the carpet on Thursday.. .looks great,, wonderful experience all the way around. We recommend Crystal Carpet and Flooring to all our friends... Tom and Sharon Dorsey
5.0
9 months ago Really great experience dealing with Rick in-store and the installation crew. The whole process was transparent, I felt heard, and everyone was friendly and professional.
5.0
last year Ashley did an amazing job!! Knowing we had an event coming up and we were short on time she help talk the installer into staying late and even delivered the last piece so everything thing was finished right in time. My wife and I couldn't have been happier!
5.0
last year I highly recommend Crystal Carpet. Ashley was very knowledgeable. The carpet took only a few days to special order and was installed in a very timely manner. The quality is excellent and the company is more than willing to help if there are any problems. I would definitely buy carpet from them again!
5.0
last year We were looking for flooring and Ashley was a great help for the style and pricing that we were looking for.
5.0
last year We had such an awesome experience at crystal carpets! Ashley was great at helping us find exactly what we wanted for a great price! Highly recommend her!! :)
5.0
last year Very happy with my experience with Crystal Carpet. Great customer service!! Ashley took her time helping me decide on the perfect carpet for my new home and made the whole experience easy!! Installation crew was very professional.
5.0
last year This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
3.0
3 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.