RUGWORKS ROHNERT PARK
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
5 days ago
These people are GREAT! They gave me great service, great price. They are incredibly helpful and explained to me how to install my carpet and even lent me some tools I needed! I highly recommend them!
It had been 20 years since I needed any flooring and after shopping almost the entire county I found myself at Rugworks once again. The people are informative and easy to deal with, the products are top notch and the prices fair. If anything isn't right they make it right. If I live long enough to need flooring again I'm skipping all the legwork and going directly to Rugworks. You can't go wrong with this place.
5 months ago
I wish I could say great; however I’ve experienced better. To begin with we were given a schedule date for the rug to be installed. We were called 4 days prior to our original schedule date stating that they would be there the following day. Which was four days prior to the date we were given. After much discussion, and several phone calls back and forth from this company, we were able to go back to the original date they gave us for installation. (Not without undue stress and made to feel that the error was on our part. ) On the day of the installation, two gentlemen in a white unmarked van arrived. When asked for a business card or reference or some kind of identification with this company, they had none available. The two gentlemen worked until around noon, and took off for an hour and a half for lunch. Of which only one gentleman returned and worked until the job was completed The second gentleman returned around 1/2 hour to completion of the job to help the first gentleman finish up the job. We were told that job would take around four or five hours. The Job took between 9 and 10 hours to complete. We had an additional piece of carpet made special for a room which needed to be cut and bound. It was not ready on the day of installation. We were called a week and a half or so later saying that the special carpet could be picked up. We were not offered delivery nor placement of the carpet. When we picked up the carpet, we inquired about delivery. We were told you should’ve requested at the time that we called!
6 months ago
7 months ago
I have used Rugworks for 2nd time now and couldn't be more satisfied with their work and customer service. Both times I have used them was due to my crazy pup chewing threw the carpet, and they were able fix the carpet both times, making it look good as new! They are vey accommodating. Both times I called them, they were able to check out my carpet that very same day to evaluate the damage. They were even able to work with my crazy work schedule when it came time to repair the carpet. 2 days after the evaluation they came to my house (during my 1 hour lunch break) and fixed the giant hole in my carpet in 30 mins. I didn't have to miss a minute of work! I'd never want for my pup to chew the carpet, however, if it does happen again I know who to call!
8 months ago
Soooo happy with Rugworks of RP. Second time I used them and happily surprised they even showed up with the Sonoma firestorm going on as most service businesss closed down. Rugworks was reasonable $ and Bill at the showroom was most helpful in helping me find instock carpet for my last minute needs. The installers were prompt, curtious and did a beautiful job getting our house rental ready to occupy.
I love this place. Professional. Personal. Meticulous installation. I have used Rugworks for every remodel for the past 25 years for carpet, linoleum and laminate flooring. They strive to please and get you what you need within your budget. It's so refreshing to work with a smaller local business and not have to deal with the impersonal and frustrating experience of huge chain home improvement stores. Thank you, Rugworks. I'm always pleased with your work.
Thank you so much Kelley!
This place is absolutely amazing! I have never had such a great rug buying experience.
Thank you so much Gorden! We are happy to hear it and glad we could help!
The first thing I received when I walked in to the showroom was a warm, friendly greeting. The sales staff is super friendly and were happy to answer all my questions! That never happens. I had a lot of questions.
I recently purchased flooring for my home and was very impressed with Rugworks and there amazing staff! They made the whole experience very easy and informative! Jeff Williamson (estimator/former installer) went above and beyond to ensure we had all the right tools for the job since we did the installation ourselves. He also answered all our questions along the way during the process even emailing me back on a Sunday. You rarely see this level of customer service these days and I was so happy that we went there because of it! We plan to replace the flooring in other rooms in the future and will continue to purchase through Rugworks again!
I just had vinyl plank flooring installed in my kitchen and laundry room. The floors look great. The installation crew was exceptional. Charlie Poznekoff and his crew were very professional, good at problem solving and he has a calm demeanor which made the initial problems less stressful for me. The installation was very professional and I enjoyed working with him very much. It was apparent that the installation crew wanted the job done right and worked to achieve that goal. Rugworks is lucky to have him as an installer. Rugworks has great customer service. They go the extra mile. Jessie from Rugworks came out to the house with samples and provided an estimate. After installation, Jessie provided me with additional information regarding the warranty, care and cleaning of my new floor which I appreciated. Thank you so much for a great job! I really appreciate it. This was the second job that Rugworks has done for me.
I started my inquiry at the Sonoma store with a drop-in visit, trying to get on the schedule as soon as possible for my small commercial job. Staff worked with me and got me an appointment with the Rohnert Park crew who came out to my Santa Rosa office and did the install. I was very pleased with the service and coordination. Nice job on new commercial grade carpeting. I tried to get 3 other quotes for same job and no one would respond. So Rugworks, you are the clear winner. Thanks!
2 years ago
Thea guys are amazing .
2 years ago
3 years ago
I came in today after speaking with the gentleman who seemed nice on the phone to a huge disappointment not in the quality or selection but with the sales and customer service offered by the rug works owner. He treated me very negatively I asked him the price and an estimate on carpet he shrugged his shoulders and said he could find out then after telling him I had a 13 x 16 carpet area needed to be filled he told me it was going to be 240 ft.² all I asked was why it was 240 when Home Depot said it was 208 he rudely answered that he needed that much carpet to lay in the area to do the job right with attitude I was just asking question on why. Then I asked him why the difference was and why it was so huge. Not only did he looked at me like I was speaking a different language other than English he was very rude and didn't even acknowledge that I was trying to buy carpet from him and give him business. I will not return here and I will not suggest it to anybody if you're going to be making money off of somebody you should not treat them with disrespect and or treat them differently because they may look young.
3 years ago
I find Rugwork though Business Bureau the top ten business CA. Need I to say anymore.
3 years ago
I drove to Rohnert Park after visiting the Sonoma store, where I was told they carried in stock numerous styles of vinyl. They didn't have anything I particularity cared for, but Alex took care of me. She showed me my choices, was fun and personable, and I am satisfied.
3 years ago
Wow, I got Rugworks to come to the home I'm moving out of to repair some bad damage my cat did to the carpet - she had clawed a hole all the way through it and scuffed up a pretty large area. Their Jeff came out and he is an artist at carpet repair. He was very personable, fast, and really knows his stuff.He did an absolutely beautiful, seamless job. You can't tell where the repair starts and ends - my moving helper and I actually got down on the floor after he left to try to find the edges of the repair and could not see it. I'm so happy with their service! Bill and everyone I dealt with at Rugworks were top notch.
3 years ago
Rugworks came to the home I'm moving out of to repair some bad damage my cat did to the carpet - she had clawed a hole all the way through it and scuffed up a pretty large area. Their Jeff came out and he is an artist at carpet repair. He was very personable, fast, and really knows his stuff. He did an absolutely beautiful, seamless job. You can't tell where the repair starts and ends. I'm so happy with their service! Bill and everyone I dealt with at Rugworks were top notch.
4 years ago
We just got our new carpet installed. I am very happy with the result. It looks beautiful. The customer service at Rugworks was great. The ladies in the showroom were friendly and helpful. The guy who did our estimate was punctual and nice and the installer was all business getting the job done quickly. I would highly recommend Rugworks.
5 years ago
I've used many rug cleaners in the past, but all were unsatisfactory. I was about to replace my 12 year old wool carpets, but then I found Rugworks! Rugworks changed my mind and my carpets are here to stay. They did an excellent job and saved me a lot of money. I work as a stager in real estate and Rugworks will be at the top of my list of recommendations for my clients. Thank you Rugworks for a job well done!
6 years ago
Sadly, my review is not regarding a product or the completion of a job--my experience never got that far, which is disappointing. When I was 7 months pregnant, my husband and I decided we wanted to replace the carpet in our home in preparation for our little munchkin's arrival. A close friend of ours had a good experience and was happy with her carpet and the job done. We wanted a similar amount and similar type of carpet and we live locally, so we thought it should be pretty easy. Also, whenever possible, we prefer to give our money to a local business instead of a big box store. I went into Rug Works three separate times to look at in-store samples, request color samples, ask questions, and get the ball rolling. The first time I went in, I spoke with someone about our budget, our needs, mentioned our friend and her carpet, etc. and I was given a business card and was told someone would contact me, which did not happen. The second visit, which wasn't long after the first visit, I spoke with the same guy and he had no idea who I was, but he said he remembered my friend. How does one forget a very pregnant woman?! I requested a couple samples that weren't available and was told I'd receive a call when they were. I never received a call, so I returned again to inquire about the samples and was told someone would call me. I finally received a call and was told my budget wouldn't work. Fantastic. Our friend's budget was less than ours and they worked with her. Apparently, working with a prego lady for $2,000 isn't worth it, but working with a hot, non-prego lady for less than $2,000 is worth it. Needless to say, we were very frustrated and just wanted the job done so we went with Costco and we couldn't be more pleased with the product and service, not to mention the spending return we'll get!
6 years ago
Rug Works installed my carpet throughout the house last year. They did a fantastic job. Great service when I was purchasing and the two installers that did the installation were great, quick and cleaned up after themselves!
6 years ago
I have had them do several jobs for me. The price is always reasonable, show up when they say they will, and do a fantastic job. I would highly recommend Rugworks as your first choice in flooring.
7 years ago
Staff here are very knowledgible on there carpets and wood floors. Was treated with respect like every customer should be treated.
9 years ago
Rugworks is everything you could ask in a flooring store and more! Everyone there is genuinely nice and are knowledgbeable about their product. There is NO hard sell. Great prices and a fabulouse installation crew. Who could ask for anything more? We checked out many places for carpeting (including all the discount places). This is the only place we will go back to and the only place we will recommend to our friends.