Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
6 months ago
I started my inquiry at the Sonoma store with a drop-in visit, trying to get on the schedule as soon as possible for my small commercial job. Staff worked with me and got me an appointment with the Rohnert Park crew who came out to my Santa Rosa office and did the install. I was very pleased with the service and coordination. Nice job on new commercial grade carpeting. I tried to get 3 other quotes for same job and no one would respond. So Rugworks, you are the clear winner. Thanks!
Thea guys are amazing .
I came in today after speaking with the gentleman who seemed nice on the phone to a huge disappointment not in the quality or selection but with the sales and customer service offered by the rug works owner. He treated me very negatively I asked him the price and an estimate on carpet he shrugged his shoulders and said he could find out then after telling him I had a 13 x 16 carpet area needed to be filled he told me it was going to be 240 ft.² all I asked was why it was 240 when Home Depot said it was 208 he rudely answered that he needed that much carpet to lay in the area to do the job right with attitude I was just asking question on why. Then I asked him why the difference was and why it was so huge. Not only did he looked at me like I was speaking a different language other than English he was very rude and didn't even acknowledge that I was trying to buy carpet from him and give him business. I will not return here and I will not suggest it to anybody if you're going to be making money off of somebody you should not treat them with disrespect and or treat them differently because they may look young.
2 years ago
I find Rugwork though Business Bureau the top ten business CA. Need I to say anymore.
2 years ago
I drove to Rohnert Park after visiting the Sonoma store, where I was told they carried in stock numerous styles of vinyl. They didn't have anything I particularity cared for, but Alex took care of me. She showed me my choices, was fun and personable, and I am satisfied.
2 years ago
Wow, I got Rugworks to come to the home I'm moving out of to repair some bad damage my cat did to the carpet - she had clawed a hole all the way through it and scuffed up a pretty large area. Their Jeff came out and he is an artist at carpet repair. He was very personable, fast, and really knows his stuff.He did an absolutely beautiful, seamless job. You can't tell where the repair starts and ends - my moving helper and I actually got down on the floor after he left to try to find the edges of the repair and could not see it. I'm so happy with their service! Bill and everyone I dealt with at Rugworks were top notch.
2 years ago
Rugworks came to the home I'm moving out of to repair some bad damage my cat did to the carpet - she had clawed a hole all the way through it and scuffed up a pretty large area. Their Jeff came out and he is an artist at carpet repair. He was very personable, fast, and really knows his stuff. He did an absolutely beautiful, seamless job. You can't tell where the repair starts and ends. I'm so happy with their service! Bill and everyone I dealt with at Rugworks were top notch.
3 years ago
We just got our new carpet installed. I am very happy with the result. It looks beautiful. The customer service at Rugworks was great. The ladies in the showroom were friendly and helpful. The guy who did our estimate was punctual and nice and the installer was all business getting the job done quickly. I would highly recommend Rugworks.
4 years ago
I've used many rug cleaners in the past, but all were unsatisfactory. I was about to replace my 12 year old wool carpets, but then I found Rugworks! Rugworks changed my mind and my carpets are here to stay. They did an excellent job and saved me a lot of money. I work as a stager in real estate and Rugworks will be at the top of my list of recommendations for my clients. Thank you Rugworks for a job well done!
5 years ago
Sadly, my review is not regarding a product or the completion of a job--my experience never got that far, which is disappointing. When I was 7 months pregnant, my husband and I decided we wanted to replace the carpet in our home in preparation for our little munchkin's arrival. A close friend of ours had a good experience and was happy with her carpet and the job done. We wanted a similar amount and similar type of carpet and we live locally, so we thought it should be pretty easy. Also, whenever possible, we prefer to give our money to a local business instead of a big box store. I went into Rug Works three separate times to look at in-store samples, request color samples, ask questions, and get the ball rolling. The first time I went in, I spoke with someone about our budget, our needs, mentioned our friend and her carpet, etc. and I was given a business card and was told someone would contact me, which did not happen. The second visit, which wasn't long after the first visit, I spoke with the same guy and he had no idea who I was, but he said he remembered my friend. How does one forget a very pregnant woman?! I requested a couple samples that weren't available and was told I'd receive a call when they were. I never received a call, so I returned again to inquire about the samples and was told someone would call me. I finally received a call and was told my budget wouldn't work. Fantastic. Our friend's budget was less than ours and they worked with her. Apparently, working with a prego lady for $2,000 isn't worth it, but working with a hot, non-prego lady for less than $2,000 is worth it. Needless to say, we were very frustrated and just wanted the job done so we went with Costco and we couldn't be more pleased with the product and service, not to mention the spending return we'll get!
5 years ago
Rug Works installed my carpet throughout the house last year. They did a fantastic job. Great service when I was purchasing and the two installers that did the installation were great, quick and cleaned up after themselves!
5 years ago
I have had them do several jobs for me. The price is always reasonable, show up when they say they will, and do a fantastic job. I would highly recommend Rugworks as your first choice in flooring.
6 years ago
Staff here are very knowledgible on there carpets and wood floors. Was treated with respect like every customer should be treated.
8 years ago
Rugworks is everything you could ask in a flooring store and more! Everyone there is genuinely nice and are knowledgbeable about their product. There is NO hard sell. Great prices and a fabulouse installation crew. Who could ask for anything more? We checked out many places for carpeting (including all the discount places). This is the only place we will go back to and the only place we will recommend to our friends.