DICK N SONS FLOOR COVERING

4.6
|
36 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Dick N' Son's Floor Covering Center 6240 Bissonnet St, Houston, TX 77081-6883 713-981-1900 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.6
|
36 Reviews

Reviews


1.0
last month Dont Come Back Again is the conclusion of my story and from the words the store owners daughter yelled. If I have to rate a least one star, I would give all credits to the worker/labor who came to install my floor, but none to this family owned store. My case briefs below. During the first visit, a lady, actually the owners daughter, nicely assisted me to look for material suitable for my house and then gave a quote very soon. Also she gave me an application form of a credit card offering an installment plan with zero interest. Everything looked too good to be true and something wrong happened one by one. When I came home and read the credit card application form, surprisingly, the form has been filled out with someones information, which looked like real, not sampling. Before the worker came to start the service, I asked the store about how many days they needed to finish the project at least three times. They all confirmed it would be done in 2 days or no more than 2.5 days. Actually, the worker just spent 1.5 days to finish the floor installment, but he couldnt do the final step because the store didnt give him the material. On the 2nd day, I called the store and she replied to complete the next day. That looked like they could still finish in 3 days. However, they didnt call or show the next day. Then, here came Hurricane Harvey. Please note they have total 3 days to finish my case by the storm when is longer than what they assured. The store had never called or notified me until my visit about 12 days after the storm left. The owner said their houses and the store were good and they were busy to deal with flooded cases. He said the final material had been ready but he didnt make an appointment until I showed. After the worker came to finish the final job, I visited the store to pay the balance on an invoice they sent. I talked to the lady that I disagreed with an item listed. Although that was the same to the quote as she said, they didnt do all work accordingly. It is unfair and unreasonable to charge for "WHAT THEY DIDNT DO". However, she totally never cared about my inconvenience caused by them because they delayed the project, MAKING ME TO DO IT ON MY OWN. Instead, she blamed on me and the storm. She said it is my problem and not theirs. THEY USUALLY DON'T CHANGE YOUR BILL EVEN THOUGH THEY DON'T COMPLETE ALL WORK CHARGING YOU. Without any confession or apology to ignore my case, which making me very inconvenient, she unwillingly revised my invoice with words popping out. That is Dont Come Back Again. Thanks for her sincere advice. There is no reason not to take it. By the way, she gave me another excuse that the material for the final step was very special and took time to prepare. However, per my experience, it took just a couple of hours.
5.0
3 months ago We had new carpet installed less than a year ago. They were extremely helpful and responsive throughout the process. After Hurrican Harvey we didn't know what to do with the wet carpet in one of the bedrooms. They responded with cutting out pad, lifting salvagable carpet and providing a blower. Crews working non-stop since Monday after the storm. Class act company. Top customer service! I will always be a customer!
3 months ago Thank you- glad we were able to save the carpet!
5.0
3 months ago Their customer service and caring is beyond belief! My 95 year old grandfather had flooding in his house and they came out to remove the wet carpet during the storm so he can get back in his house asap! Would not use anyone else! Thank you!
3 months ago Thank you for this- you guys are great!
5.0
last year Good Stuff over at Dick n' Sons This family business has great service and worked with me to get my project finished ahead of schedule. Lots of different flooring to choose from.
last year "
Thank you and it was a pleasure!
"
5.0
last year Great service! I had a new vinyl bedroom floor installed. Looks great and very professional!
5.0
last year We have been customers for almost 14 years. They installed our laminate flooring over 13 years ago. Just last week they they installed carpet in our bedrooms. They are very professional and extremely knowledgeable and have a wonderful selection of flooring. We love their professionalism and attention to detail of the installers. They also provide the best carpet cleaning service! Our recommendation is to stop in tell them what you're looking for and they will be very helpful and extremely honest!
5.0
last year We have been customers for almost 14 years. �They installed our laminate flooring over 13 years ago. �Just last week they they installed carpet in our bedrooms. They are very professional and extremely knowledgeable and have a wonderful selection of flooring. We love their professionalism and attention to detail of the installers. They also provide the best carpet cleaning service! Our recommendation is to stop in tell them what you're looking for and they will be very helpful and extremely honest!
5.0
last year Fabulous flooring, prices and customer service. Colleen was extremely knowledgeable and helpful.
last year Thank you!!!
5.0
last year Fabulous flooring, pricing and customer service. Did a terrific job and will use again. Highly recommend �-very knowledgable
5.0
last year My mother has done business with DickNSons for years and suggested I do the same. I've been talking to James about a floor for a damp condo. I can't imagine anywhere else where you can get so much time and help from people who really know flooring and care about more than quick bucks. Old school. In Houston, this place is an oasis. And prices are still competitive! Hope to have you guys do my next floor as we've been planning. Thanks for all your attention and advice so far!
5.0
last year We used Dick n' Sons for carpet cleaning and they did an outstanding job! We were extremely pleased with their service and highly recommend them! Paul & James Rafferty are great guys and work hard at making sure we were 100% satisfied! We love supporting locally owned businesses! Our carpet looks like new! Total professionalism from start to finish! 5 Stars!
5.0
last year Paul is very personable to deal with. He has a great knowledge of his product and was very helpful answering all my questions. Relocation is never easy and trying to pick out flooring from far away and getting information isn't easy. Paul was great to work with!
5.0
last year I recently bought a new home that needed all new flooring. Dick N' Sons put in the travertine, carpet, and wood floors beautifully. I am now a lifetime Dick N' Sons client. As a real estate agent, I highly recommend them to all my friends and clients. There is no better flooring company than Dick N' Sons Flooring!
5.0
2 years ago I was overwhelmed with the task of buying new floors and they made my experience joyful and easy! There are not very many places like this left-
5.0
3 years ago We used Dick n' Sons for carpet cleaning and they did an outstanding job! We were extremely pleased with their service and highly recommend them! Paul & James Rafferty are great guys and work hard at making sure we were 100% satisfied! We love supporting locally owned businesses! Our carpet looks like new! Total professionalism from start to finish! 5 Stars!
5.0
3 years ago We used Dick n' Sons for carpet cleaning and they did an outstanding job! We were extremely pleased with their service and highly recommend them! Paul & James Rafferty are great guys and work hard at making sure we were 100% satisfied! We love supporting locally owned businesses! Our carpet looks like new! Total professionalism from start to finish! 5 Stars!
4.0
3 years ago Can't wait to see how the showroom updates come out. Great selection, years of know how. Our Reno went smooth, and they made some great rec. on saving on cabinets.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Beautiful job and great service! I will use them again!
5.0
3 years ago I have owned a home for over 35 years and obviously have used a number of different carpet cleaning companies. No one has been as professional as Dick n Son's in Houston. They showed up on time, gave ne a quote prior to arriving and did not try to up-sell me on additional services. The area being cleaned had older carpet and was in high traffic areas. I had serious doubts about a number of spots. At one point, I walked upstairs and literally observed the technician on his hands and knees with an iron in hand removing a stubborn stain. I would highly recommend anyone to use this company.
5.0
3 years ago We recently completed two projects with DickNSons, a new kitchen floor and new counter/floor in a bathroom. The work was very well done, they employ hard working and skilled installers. Both Paul and Jim Rafferty were helpful in choosing products and proposing best methodology. Communications were excellent and scheduling was on a timely basis. We have had other neighbors use DickNSons for similar projects with the same friendly and quality service.
5.0
3 years ago Google has not be able to fix the ability for business owners to respond to a review. This is awfully unfair to business owners. I have patiently waited for Google to fix this problem, but I can't wait forever. I have no choice but to post here as a review for a response to this review. It is never easy to turn down a sale, it leads to hard feelings. We were unable to complete the sale with this reviewer, Jeroen van K, because he did not want to sign a contract nor give us the required amount for a deposit on the order. We respectfully declined his offer and received the review he promised (threatened) for doing so, We take every comment, whether it's a compliment or a complaint, very seriously, but honestly, we don't know what we could have done differently
1.0
3 years ago The way this company treats you is outrages! Ive never been treated as rude as they do at Dick n Sons. Questions are not or vaguely answered and if it comes to installation they treat you like they invented the wheel before going into the flooring business. The sales persons are arrogant (especially the owner/manager), self-opinionated and impersonal. The owner even gets mad if questions are asked. Not a pleasant store and we are glad we ordered somewhere else! A never-come-back-store!
4.0
4 years ago Since getting into the home renovation business I have dealt with countless vendors for materials. I have been disappointed by most. This place though has not been one of them. They have always treated me with respect. I think only to use them on my higher end renovations that require the highest quality work. Paul knows his carpets. Many times I've asked him a question and he's droned on and on about the subject. I'm much more interested in reliability and so I try to surround myself with guys like this that really know their trade inside out. I am a strong beleiver in due diligence in order to minimize the risk of being taken advantage of. I hold everyone I do business with to the same standards and I do repeat business with those who do things right. I like the selection in store as well as the response time when I have a problem. The store does seem a little old fashioned but that isn't a bad thing. It kind of feels like they're from a time when doing things right was the priority and the Internet wasn't around. All in all I like the place and recommend it to those who want to rest assured that the job is done without having to research how that is and stand over the person doing it. The reason I'm not giving them 5 stars is they only have one location.
5.0
4 years ago I found this store while searching for carpet in my new house. Was looking for a mom & pop shop because they're typically more knowledgeable and willing to spend time with a customer. They have a large selection to choose from and the sales person was extremely helpful. His extensive knowledge helped steer me in the right direction for my carpet selection and I couldn't be happier. They explained the contract and warranty in detail. After they installed my carpet I had them out to clean my sofas and chairs. I couldn't be happier their service and plan on working with them again. Awesome store and nice folks to do business with!
1.0
4 years ago The way this company treats you is outrages! I've never been treated as rude as they do at Dick n' Sons. Questions are not or vaguely answered and if it comes to installation they treat you like they invented the wheel before going into the flooring business. The sales persons are arrogant (especially the owner/manager), self-opinionated and impersonal. The owner even gets mad if questions are asked. Not a pleasant store and we are glad we ordered somewhere else! A never-come-back-store!
4 years ago Business Owner It is never easy to turn down a sale, it leads to hard feelings. We were unable to complete the sale with this reviewer because he did not want to sign a contract nor give us the required amount for a deposit on the order. We respectfully declined his offer and received the review he promised (threatened) for doing so, We take every comment, whether it's a compliment or a complaint, very seriously, but honestly, we don't know what we could have done differently.
5.0
6 years ago Dick n' Sons, the Rafferty brothers, Leonard and Albert, great experience! We had a pretty bad floor to begin with. They made it beautiful, with a minimum of disruption and dust. They were all very professional, very honest and they did what they said they would do. Reasonable prices, good service, I recommend them enthusiasticaly!
5.0
6 years ago Excellent service, installers and responsiveness Dick n' Sons Floor Covering Center did exactly what they said they would do. What you see is what you get and they are very professional and prompt. We had Leonard and Albert, the best installers ever! Our floor was not the best to start…
5.0
7 years ago Helpful, friendly service, non-pushy, excellent work. I most appreciated the personal service received in the showroom and the knowledge they shared to assist me in choosing the best flooring for my home and situation. The installers were very professional, hard-working and I was completely…
5.0
7 years ago Carpet installation smooth & professional We needed to replace some carpet and went in to the store to choose it. We liked several of them and they let us take home some samples to live with for a few days before making a choice. They came to the house to take measurements to be…
5.0
7 years ago Great work by these guys. Will definitely go back to them in the future! We called Dick and Sons in to replace the kitchen counter-tops, back-splash and flooring in our 55 year old home. Jimmy and Paul came to the house and talked to us about what we wanted to do. In their showroom, they helped us find some…
5.0
7 years ago They do a very good job and I am happy with their service. I have used Dick n' Sons Flooring multiple times. They clean our carpet once a year and this the fifth or sixth year we have used them. They do a really good job. They are really professional, they show up in a timely manner, and they just…
5.0
7 years ago Dick n' Sons have now installed tile throughout my home. Dick n' Sons just completed a large tile installation for me. It was the second time I have contracted with them, the first being around fifteen years ago. They have now tiled my entire home, and I am extremely pleased with the work! …
5.0
7 years ago Full Service My experiences with Dick n'Sons have all been very positive. The staff is friendly when choosing the product and the installers were excellent. The product they sell is also of excellent quality. The carpet cleaning service is also very…
5.0
7 years ago Great Store I have been a repeat customer for over the past 30 years. I continue to return because I know I will get good in store service, competitive pricing and installers who are very professional on the job and who have years of experience. I…
5.0
7 years ago Superior Service and Great Value Dick n' Sons installed a vinyl floor for our kitchen and carpeted our den, hall and two bedrooms. The installers were courteous, professional and did the work very quickly. They were careful about our furnishings and cleaned up…