Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Overall, very pleased with the flooring and tile. Some issues with the less than prefect hard wood floor installation, but Custom Floors have been very responsive to our issues and made them right.
Very professional, installation guys were very good.
I can not say enough positive things about the service, knowledge and friendliness of everyone I worked with!
All aspects of dealing with Custom Floors was excellent! Everything from choosing the hardwood floors, to meeting appointments, to delivery and installation was on time and considerate of our schedules. The tear-out of the old floors and installation of our new floors was much faster than I expected. Most importantly, the quality of the work was excellent AND it looks GREAT months later!
Carpet installers were neat & tidy ... and the new carpet looks great!
I have had 3 projects with custom stone. I am never disappointed. Great communication and planning. Thank you
3 months ago
3 months ago
3 months ago
Custom Floors show room is impressive with thousands of options, attentive but not pushy sales people. Helpful tips and comments about product/installation. They post the price for install but broke out the price for just materials since we are doing our own installation.
4 months ago
Great advise all around.
It was great being able to select all the flooring as well as the counter tops in one location.
4 months ago
Helpful staff Very good service Nice store and displays
4 months ago
"Jennifer worked with us to help us make the correct choices. She did not use any high-pressure techniques or try to influence our decisions. She made the process very easy and enjoyable. The installers were very polite, professional, and perfectionists. Thank you all!"
4 months ago
We purchased flooring and counter tops and were very pleased. All personnel were very polite and did great job.
5 months ago
Great service and selection
Salesman was friendly and helpful in comparing options. Explained pros and cons relative to our project
5 months ago
"Floors installed a month ago, Michaela was great. Installers were efficient, professional, pleasant & well mannered."
5 months ago
Excellent quality and service. Highly recommend...
5 months ago
This was our first granite purchase and we are very happy with the product and the process. The staff there were very accommodating with some changes in the selection and the installers were personable and perfectionist. Thanks to Jessie for assisting throughout the process.
7 months ago
They did a excellent job arrived on time worked hard cleaned up and were polite
8 months ago
"Beautiful counters, great advice on product selection, and great installers !"
8 months ago
Very happy from sales to installation. Used several times.
8 months ago
Much better than expected.
The carpet we chose was exactly what we needed. It is very hard to tell when making the selection in the store. We love the quality and the color. The men who installed it were very professional and courteous. The did an excellent job that was pretty fast.
9 months ago
Our salesperson, Rodney was very energetic and friendly and didn't try to haggle on price. We enjoyed working with him to purchase granite countertops for our kitchen. Our installation was phenomenal. We had Trevor, Chris, and Condido install our counters and they were all courteous and professional, and happy to answer any questions we had while we tried not to hover. :) We are very pleased with the install, and a week later our counters look great!
10 months ago
After selling me a whole bathroom of tile for my customer, they wouldn't sell me 1 bag of thinset
10 months ago
What a waste of time. Just drove here from South side of Indy... it's 11:30am on Saturday and the doors are locked, no sign posted with a reason for closure and phones go to voicemail with a message saying "custom floors is not available to take your call." They're supposed to be open from 10-2 so apparently the hours have changed.
9 months ago
I sincerely would like to apologize for this misunderstanding, and I totally understand why you would be upset. We as a company would like you to know that we do truly value your time and the effort that you spent attempting to do business with us. Please allow me to explain: Yes, we are typically open on Saturday’s from 10am until 2pm. Sometimes during holiday weekends, our store will close to allow our employees to spend extra time with their families. Due to the Memorial Day holiday being on the following Monday, our showroom decided to close on Saturday as well as Monday. Normally, this information will be posted on the door and also on our website. It seems that our decision to forgo this procedure during this past holiday had sadly caused an unexpected inconvenience for you. Once again, I sincerely apologize and I do hope that in the future you will be willing to give us another chance to earn your business.
11 months ago
Exceeded our expectations.
Loved the people who put down the wood floor and carpet. They were very professional and would be happy to have them do more work for us when we are ready to do more.
11 months ago
Very good and very user friendly
"Custom Stone was recommended by our plumbing contractor. We wanted to upgrade our sinks and faucets and Custom Stone was noted for working with granite which we have throughout our home. We had a situation that was resolved when Rodney Johnson (sales) and Doug Bishop (operations) visited our home saving us over $2000. Alex and Candido did an excellent job and worked closely with our plumber. They were quiet, quick, polite, and when finished left everything in better than pristine condition. We read the reviews on Yelp and were concerned. We read the reviews on this site and were comfortable. Custom Stone was wonderful. We could not be happier."
Our experience with Custom Floors was just horrible. To be fair, I wouldn't have written a poor review based on one experience. I gave this company a lot of business and with that came plenty of opportunities to make me a satisfied customer. Their sales people are great. Their showroom is one of the best in the area. The people who actually come out to work on your house? Cheap fly-by-the-night contractors who don't speak English. The supervisor (Brad?) who came out to inspect the work was condescending and arrogant. The owner came out but he made it clear he would only do so much before it cut too deep into his profits. Wow, so with Custom Floors profit comes first, customer satisfaction second. Keep that in mind when dealing with this company. A year has gone by and I still can't walk into my kitchen without feeling angry. The work was second rate, my hand crafted tile was ruined, and the way I was treated was unacceptable. I've learned a few lessons through this experience so it wasn't a complete wash. As for my kitchen, I'm planing to have everything they did torn out and redone.
We had our entire first floor changed from carpet to wood floors and Custom Floors did an outstanding job with the installation. Very impressed with their quality of work and the friendly team. .
"We had used Custom Floors several times before and were really happy. This time was more of a ""bleh"" experience. We had hardwood installed in the dining/living room and master bedroom and closet and tile in a powder room and foyer. The salesperson would barely return calls after we placed the order, and the installers really banged up walls,doors and trim. They also banged up some of my furniture when they moved it. They did reimburse us for some of the damage - but I'm still finding spots that are chipped and scratched. They also re-used existing quarter round that was chipped and broken in several places instead of using new (which we would have gladly have paid for). The wood floor has several gaps throughout and damage to the sides in several places where apparently they were tapping it together. The only bright spot was the supervisor who came out when they encountered a hump in the floor. The hump isn't even noticeable so that turned out fine. The other jobs I had done had always turned out great - so given we spent almost $20K this time - it was a disappointment."
Had a similar experience to B.T., except with a lady "showing" us granite. We walked in to this huge store but were told we had to wait for a sales person. Waited close to 10 minutes, so started to wander and browse, which seemed to upset her once she found us. We had photos of our current granite, said we wanted the inverse of it. She looked at me blankly and said 'here's all the granite, you can look around, I'll come back in a bit.' Then she said some of the granite is exotic, more expensive. I asked which ones, she said 'you can basically tell which ones are exotic,' and left. She never came back either. We helped ourselves to a couple of samples after looking at the granite slabs alone with zero information from her other than where they were. We found some we liked, then had to wait for her at the front desk AGAIN before we could leave. Although we found one we want to buy, we won't be buying from them due to our experience.
Jen was a big help. Love the results. My kitchen counter tops just look WOW! The installation was very professional they took a lot of time to make it perfect.
"We had granite installed in our kitchen. Rodney, Eric, Jeremy, and Candido all were very professional and did a great job. The process was very easy. We love our new countertops!"
"Outstanding, Professional Service"
"Our bathroom floor was completed on 10/18/15. We are extremely pleased with the finished product! Our salesperson listened to what I wanted and created a beautiful design. Timeliness of products ordered and delivered to our home was punctual. The floor installation staff was highly skilled, efficient, and showed high attention to detail. A job well done on every step of the process!"
I 'interviewed' four different local shops when I was ready to replace my kitchen countertops. Custom Floors was on my list because it came highly recommended by someone I really trusted. The Custom Floors bid was competitive with the other contractors. I was impressed with their showroom. I worked with Scott Gray who was very helpful in meeting my budget. I was so pleased with their service and their interactions that when I remodeled my bathroom this year I didn't even call anyone else. I recommend them to all my friends!
great all around
"we had an incredible experience from top to bottom with this company. our installers were super helpful, efficient and polite. even helped secure an unsecured cabinet for us while they were there. really great guys"
"Saleswoman was very nice, very helpful. Found exactly what I was looking for. Installers were on time and did a great job. Even when the installers had to climb a ladder and put the carpeting in a loft - great!"
Best in the Business
Alison Wright and Custom Floors are hands down the #1 flooring company you can work with.
From the moment we walked into the Custom Flooring store we were impressed. Everyone was helpful and friendly but not pushy. Our sales person was knowledgeable and helped us make informed decisions. The process of choosing the new wood flooring and having it installed was quick and easy. We LOVE our new flooring and we certainly would recommend Custom Flooring.
Great Sales Service and Knowledge
Jesse V. is sale is Awesome!! and Very knowledgeable. She has always taken great care of my account.
"Great customer service, clear and communicative"
"We replaced the flooring in our kitchen and foyer with engineered hardwood. We bought the bulk from a ""seconds"" flooring shop, and custom floors was able to track down the original manufacturer and sell some ""firsts"" that really make the floor amazing. When we made it to counter tops, we also used custom floors for the granite counter tops, the whole process was smooth and resulted in quite the stunning kitchen. A wonderful experience."
Best prices! Great products!
We tiled the bathrooms and carpeted the whole house. The best part is the Engineered wood kitchen floor - I love it!
Sales are great. Cindy never gets back to you.
Eric does a great job. Cindy however never gets back to you. Matt does not have very good customer relation skills.
"very, very satified!"
"wanted the master and 2 other bath counters replaced on a 2006 home. Met with Rodney Johnson to look at product. Took some cabinet faces, floor materials and paint swatches form existing rooms. Selections went smoothly. In-home measurements were completed (technician was right on time). Tech confirmed our faucet selections -completed layout templates were emailed back for confirmation of patterns, finished edges and such. Installers were on time and installation completed as per time estimate. It is good to have work done by a team that has been at this a long time, works together and each knows their part."
"Outstanding assistance, options and service"
"Jen Flegel of Custom Flooring provided superior assistance during my selection process of hardwood flooring, tile and carpet. In addition, the quality of the products and installation were excellent."
Scott is the man!
Scott is a trustworthy individual whom I've worked with several times. He is professional and knows what he is doing. Much better than the other guys down the road.
Great selection and installation.
"Ordered carpet, wood flooring, tile, and back splash. They have a great selection and the installation of all products was good."
"Service and consultation by Sales Rep Tony Meyer were excellent - he provided great follow up, professionalism, and knowledge and exceeded expectations. Great customer service from ordering and scheduling departments. Skilled, fast and respectful install crew. I also found the prices very competitive and selection fantastic."
"Custom Floors installed porcelain tile in our sunroom. Sales Associate Scott Gray was very knowledgeable and took the time to share the details of the product and process with us. The timeline for ordering and scheduling installation worked out as Scott said it would. The installers were on time, worked very efficiently, laid the tiles exactly per the schematic we provided to Scott, and cleaned up nicely when finished. The only issue we had through the whole relationship was with the �$/sq. ft. installed� pricing shown on the shelf. This was misleading in that considerably more tile was required than what was actually �installed.� Now that we know how the pricing works, and we found the overall cost to be competitive, we would use Custom Floors again."
Love my flooring
"My sales person, Jen Flegel, was extremely professional and informative in helping me make my flooring decision. We concluded that vinyl (that looks like wood) was my best option. I absolutely love my flooring. Whenever anyone new visits my home, they compliment my floors. The installers worked quickly and efficiently in the short time frame they had to finish."
My sales person, Jen Flegel, was extremely professional and informative in helping me make my flooring decision. We concluded that vinyl (that looks like wood) was my best option. I absolutely love my flooring. Whenever anyone new visits my home, they compliment my floors. The installers worked quickly and efficiently in the short time frame they had to finish.
nice products but service was so-so
"If you want a showroom with every possible choice, Custom Floors is it. But if you need help with selecting items you might be on your own. After we selected our items and the demo started we were informed that products were delayed with no solid ship date. I felt a bit abandoned with no clear advice and a totally destroyed bathroom that couldn't be reassembled without tile. Seems for the hefty price, more service would be given."
Dear Ms. Bromund,
Thank you for your business and thank you for taking the time to give us feedback on our review website. Custom Floors is sorry you were not happier with your experience. Every project and every situation is different and unfortunately not all jobs go as smoothly as we all would hope. After talking to Brenda, the sales person at Custom Floors that helped you, I have learned that Wendy Prather, a Designer independent of Custom Floors, was involved in this project and independently contracted by you. This is not uncommon as many Designers work out of our store. When a home owner comes to our store with their Designer it is common for our sales staff to take a bit of a back seat to the selection process. It is also my understanding the original selection of tile that was brought to us was a product selected at Lowes. When it came time to do the install, for whatever reason the tile was not available at Lowes and a new selection was made out of our store from one of our regular suppliers. I am sure there was an unfortunate delay in waiting for the new tile selection to arrive. I am not trying to escape from any blame as one can usually look back and say well I could have done ? and maybe that would have helped. Construction, and our business aren’t about blame it is about problem solving. What we do is not easy and many times variables out of our control cause delays. When thing get off track we stick with it until the job is complete. We hope the end result is an installation that looks good your many years to come.
Owner of Custom Floors
"Custom Floors recently did the fabrication of our new kitchen counter tops. The quartzite/granite material was found at a local warehouse, so Custom Floors did the negotiating of pricing for us, watched over its delivery to their site, and had us in their shop to select the exact areas in the stone that would be used in the counter top, range backsplash, counter seating area, etc. on an amazing computer program. The installation day came and the crew was extremely professional, polite, and clean. Installation occured with no hiccups, and there was no worrying or anxiety on our part. This is the 3rd job we've used them on. Everyone in our life group has used them, and they have done multiple jobs at our church. The work we've had them do has been ""Perfect""!! We will highly recommend them to all we know and will use them whenever we have need."
"My carpet was installed on Monday and the two guys who did the work were fantastic. They were very polite and we chit chatted a little bit, which made me feel like I connected with them. They arrived early in the morning, left for a short lunch break in the afternoon, and then worked until 7 or so."
Exact same experience as previous post. Nice granite, helpful sales but installation process was awful. Doesn't seem like anyone coordinates in the office. As a result, customers suffer and completing the project is like pulling teeth. I'll never use them again and hope you think twice before buying from Custom Stone.
3 years ago
3 years ago
Unimpressed with the customer service. This bald guy presented himself as if he was doing us a favor by show us around the show room. Didn't appear to know much about the carpets composition. Kept asking us how much money we had to spend. Asked 3x's. Felt like we were at a used car lot. His only description of the carpet is low pile last longer.
3 years ago
4 years ago
4 years ago
They used to be good but now not so much.
6 years ago
The selection was great and the floor salesman was very helpful. However we had a negative experience with installation. It took several weeks to get the job "completed" (trim replaced, refrigerator put back in the kitchen etc.) and even still (over 4 months later) I still cannot get them to come back to fix some of the details. If you choose Custom Floors, make sure everything is PERFECT before you give them your money or you'll never hear from them again.
8 years ago
I could not believe the selection on tile in this huge building. The staff was very helpful. Although you should make an appointment before you go so you can have a personal sales person to help you walk through the huge selections. It can…