Updated April 21, 2020
Over the past several weeks, we have seen the spread of COVID-19 increase exponentially. Shaw teams are monitoring this extremely fluid situation and adjusting our enterprise response accordingly. We wanted to take this opportunity
to share more about what we’re doing as a company to protect our customers and associates, and ensure business continuity.
VIDEO: A message to Shaw customers from Vance Bell, CEO
HEALTH + SAFETY
The health and safety of our associates and their families, our customers, and the communities where we operate, is paramount. Travel and visitor restrictions are in place at Shaw to help limit the spread of the virus. Our associates are encouraged to avoid in-person meetings and leverage other communications channels to minimize contact and avoid travel. Enhanced cleaning and disinfecting procedures are in place at all Shaw facilities, and associates are following CDC-recommended hygiene guidelines. We recommend following the CDC Guidelines for disinfecting your home if someone is sick . Additionally, for everyday floor covering cleaning and maintenance, we offer an assortment of cleaning products for all your carpet and hard surface needs.
The COVID-19 pandemic continues to impact us all. Due to the disruption of business associated with COVID-19, we have temporarily suspended some of our manufacturing operations. Our operations will ramp back up over time based on market demand. We have implemented a very thorough process to review all local and state "stay at home" orders and currently we do not anticipate any major service disruptions.
Customer service may have extended call wait times. ShawNow and the ShawNow mobile app are the quickest and most efficient way to get information, place and track orders. This situation is constantly evolving - please visit ShawNow for the most up to date Information.
Contact your retailer for information regarding pending deliveries or contact our Consumer Concierge at 1.844.742.7429 or AskShaw@shawinc.com .
These are challenging times for all. We are confident that, together, we can adapt to fulfill our social responsibility to help stop the rapid spread of the virus, while minimizing impact to our businesses. Thank you for your business and partnership.