THORNTON FLOORING

4.6
|
117 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Thornton Flooring 27106 Independence Ave, Sioux Falls, SD 57108-8101 605-368-2568 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.6
|
117 Reviews

Reviews


4.0
3 weeks ago Love the carpet...The installer did a fantastic job and was super friendly and very helpful. Also thanks to Chris W all of his help. Would Recommend this company!!
5.0
last month This customer did not leave a comment.
5.0
last month We were impressed with the selection and pricing. Our sale guy Chris Wilgin was friendly and knowledgeable, we were out of our element looking for hardwood flooring. He assisted us in picking out a beautiful floor. He even called after the install was done to make we were happy, no one does that anymore. The installers were professional and polite. We appreciate a business like this, we recommend Thorntons to our family and friends.
5.0
last month This customer did not leave a comment.
5.0
last month Love our new carpet. The installers that Thorntons sent were the best. They were very professional and hard working. Even helped us move some of our heavy furniture back in place.
5.0
last month This customer did not leave a comment.
5.0
last month Thornton Carpets is the only carpet store that I trust to always receive the best quality, service and the best prices for my clients. Being a builder in Sioux Falls, our clients look to us and trust us to use only the highest quality products In our homes and Thornton Carpets is always here for us. Sincerely Fred Jensen Construction, LLC
5.0
last month Jestin and Justin installed Smartstrand carpet and AduraMax vinyl plank in our home recently. Excellent products and excellent installation. We couldn't be happier. Thornton was definitely the right choice. Kyle was great to work with and gave valuable advice on selections.
5.0
2 months ago This customer did not leave a comment.
1.0
2 months ago Our salesman, Chris at Thornton Flooring, you let us down. Over 3 weeks ago you were to order a piece of bullnose flooring for a remodel, and said it would take just a few days. 3 weeks later it finally shows. We understand things can get busy, we understand about delays! but communication is key. We called you.... only you didn't answer! We left messages for you... only you never called back. It's customer service that will set you apart, and sadly, you showed us your lack thereof.
5.0
3 months ago Excellent flooring products and customer service! Would not go anywhere else and will continue to direct my business clients here!!
3 months ago Thank you for the kind words! We appreciate your business.
5.0
3 months ago This customer did not leave a comment.
3 months ago Thank you for taking your time for the review. We really appreciate it and hope to see you soon, take care!
5.0
3 months ago This customer did not leave a comment.
3 months ago Thank you for taking your time for the review!
2.0
3 months ago Had a difficult time with our sales rep Josh H. from the start. He misquoted us, then once we ordered and he gave us a delivery date, the product didn't come in for another 2 weeks. When I spoke with him on the phone he was apologetic and said he'd have everything ready to go on the day the product was delivered to the warehouse. Not true. I drove 90 miles to their warehouse on the pickup date to find that the subfloor wasn't there. I had to wait an additional 30 minutes for someone to drive across town to pick that up. Our whole project was waiting on this flooring. Actual Shaw flooring that we purchased is of great quality, however I won't be doing business with Thornton again. Too stressful during a building project that was already stressful.
3 months ago Thank you for your feedback, Carrie. We sincerely apologize that your experience working with us was not exceptional. It is our goal to give our clients the very best product, as well as providing the best customer service around! When dealing with additional vendors, timelines can vary based on the changing scope of the project and the suppliers demand at that time. We work diligently to provide the best customer experience that falls within our control at Thornton Flooring, and look to exceed these expectations for all of our clients. I hope this helps shed some light on this unfortunate experience, and we encourage you to call our main office and ask for Jason so we can talk about this further.
5.0
3 months ago This customer did not leave a comment.
1.0
4 months ago Went to get a quote to replace the kitchen floor. Lady at the desk was eating ice cream. �Took 10 mins to get a salesperson. �Soon as she found out we didn't have a contractor, �she became uninterested and acted like we were wasting her time. �Said she would have a guy call me to set up a time to meet. The guy shows up but he has no idea which flooring we picked. Over a week later, we have to call to get the estimate. Acted like our kitchen was too small for them. Haven't heard from them since. Don't go to this place. Wasted 3 weeks of our time. They only want your business if your house doesn't have any furniture so the install is easy.
4 months ago Business Owner Thank you for your feedback, Mary. We deeply regret that your in-store experience did not meet your expectations. We take pride in our customer service from showroom to final product! I apologize that you didn't receive our quote, it appears that we sent it to your husbands email which has lead to you feeling that we forgot about you. We do not discriminate between the size of the job, if there is furniture, or if you have a contractor. We take pride in the work we provide to all customers. Please do not hesitate to contact our office to discuss our quote further!
1.0
5 months ago Emailed sales associate and called twice, left a message each time. Never received a call back.
5 months ago Heather, We are sorry about not getting back to you. Our typical response time is less than 48 hours. Our sales staff do have rotating days off during the week. You can reach Jason our store manager on his cell phone at 605-231-6218 at any time.
4 months ago Heather, call me Monday I'll help you out!!!
5.0
6 months ago We love the carpet we had installed and the service is top notch!!!
5.0
6 months ago A great place to buy your flooring products with GREAT customer service!!!! Also, I am the CEO for Special Olympics South Dakota and Matt and team give back to the community with wonderful support of our organization. Thank you Thornton Flooring!!
5.0
6 months ago The sales people are knowledgeable, attentive and really worked to get me the look I wanted. Installation was easy to schedule and the installer showed up on time and was very careful to clean up after the job was done.
5.0
7 months ago I recently got a rug made out of remanent carpet! Exactly what I wanted and great price!! Chris Walgring helped me with the order and personally delivered it to my house!! Who does that?? Exceptional customer service!!! Would highly recommend thortons flooring!!!!
4.0
7 months ago Good product.Disappointed with installation,requiring several return visits and still needing attention almost 2 yrs later. Been very good responding to our problems.
5.0
7 months ago I got great sales service and advice on both carpet, pads and vinyl when installed nearly 2 years ago. The installation was perfect too all is wearing well and still looks like new. Im VERY pleased with results and service!
1.0
8 months ago My husband & I went to this store two wks ago. Nobody came to our assistance. Yet younger folks entered the store & were being helped immediately? Finally I spoke up asked a saleswoman if someone could help us. We went to the other room filled with hardwoods were told we'd be helped never happened. This is poor business to treat ppl over 60 yrs of age & patronize the young. Wouldn't waste my time ever going back there again. They lacked help & no manager to be found. Save your fuel go someplace else.
8 months ago Diane, We are sorry that there was a delay in assisting you on the showroom floor. We have been busy remodeling the showroom floor and things have been a bit jumbled around in our store. But, the remodel is over and we would love for you come back in and have the assistance that you deserve. We would even be happy to schedule a time for you to meet with one of our flooring experts. Please feel free to contact Tyson or Jason at the store 605-368-2568.
5.0
8 months ago The salesperson I had from Thornton Flooring was really great. I was extremely pleased with her services.
1.0
8 months ago Horrible customer service. Also our order took a long time to get, and they never called to tell us our flooring was in. We had to call multiple, multiple times. Will never come here again!!
5.0
9 months ago The project went flawlessly. Drew and his crew worked diligently until the floor was completed- ahead of schedule. They all did a great job!
5.0
9 months ago This customer did not leave a comment.
5.0
9 months ago Overall, a very good experience in my purchases from Thornton Flooring. My most recent purchases were through Chris. He is very knowledgeable and friendly. I felt like I purchased quality products for a fair price.
5.0
9 months ago Awesome is the best word to describe our experiences as in multiple. We first purchased tile for our bathroom remodel. We were so pleased we came back and purchased carpeting for the house. Now we are going back for the third time to purchase tile for our kitchen remodel. Need I say more??
1.0
10 months ago This customer did not leave a comment.
9 months ago Thank you for the feedback, Darrin. We appreciate you coming all that way to visit us. We sincerely apologize that we were unable to meet your expectations during your visit. We are always working to improve our in-store customer experience, so we appreciate your comments. We understand that each customer's expectations are a bit different. Some people are very overwhelmed when a sales person is standing 5 feet from the door when they walk in. We always strive to have our showroom staffed, and have sales people on hand to help and answer questions. We strongly encourage our customers to speak up and we are more than happy to help. Often times we error on the side of less aggressive sales tactics, as our customers have told us they prefer that approach.
0.0
10 months ago Thornton Flooring has a great variety of tile choices that are all available at a reasonable price.
5.0
10 months ago The sales person that I dealt with from Thornton Flooring was just amazing.
5.0
11 months ago Great service and easy to work with.
4.0
11 months ago Matt has always met my request! Very knowledgeable and helpful.
5.0
12 months ago Very professional and a quality installation
5.0
12 months ago Easily the best choice for flooring in the region. �Shocked by their inventory must have over 100 different carpets to choose from. The hardwood selection was second to no one. �After getting bids from their competitors for same exact product it was an easy choice to save 2000.00+. � Thanks for the beautiful flooring.
5.0
last year We had a wonderful experience. Staff was very knowledgeable and helped us a lot in making decisions. Thank you again
5.0
last year We are big fans of Thornton Flooring. Great customer service! Prompt delivery. Quality product!!
5.0
last year Thornton Flooring has a great variety of flooring options and the staff and Matt go out of their way to accommodate . We are a home building company and have been dealing with Thornton Flooring for a couple years now and have had nothing but great service.
5.0
last year I can't praise Thornton Flooring enough! We LOVE our new flooring! My husband & I had NO clue what we were getting into, and Matt took the time (2.5 hours +) to show us all of the options and help us figure out what was best for our family's needs. They had everything ready for us when we needed it & were so gracious and accommodating when we had to reschedule the carpet installation due to other things being behind schedule. This was our first experience with flooring & was an absolute breeze. In fact, this was the easiest part of this whole house remodel! Thank you Matt & the rest of the team at Thornton Flooring!
5.0
last year Thornton Flooring does a fantastic job! Their customer service is top notch, they are professional, and the products are quality! They also do fantastic things to help in the community!!
5.0
last year We remodeled a bathroom so we only looked at the tile selections. We found a good variety tile choices at reasonable prices. We had a great experience working with Tyler Burrows. He explained all the different types and styles of tiles and was a huge help with design ideas. Tyler also did an excellent job calculating the correct amount of materials for our job so we were not left with a large amount of extra tile. We will probably be remodeling another bathroom next year and will head back to Thornton's to work with Tyler for our tile needs.
5.0
last year The prices that is supplied here at Thornton Flooring is absolutely great. It is by far one of the main reasons why we choose to go to the company in the first place.
5.0
last year The people from Thornton Flooring did an excellent job getting our new carpets put in after a flood we had in our home. I really enjoyed working with company.
5.0
last year I initially got my family room flooring done by the people here at Thornton Flooring and then decided to keep using their services for different parts of my house and I am so glad that I did.
5.0
last year Great selection and you can see the whole role of carpet not just a little square. It was only a few days wait between my selection and installation of new carpet. Instalation crew was really helpful, friendly, and careful . Salesman got back to me right away when I had questions. Overall my experience went really smooth and timely.
5.0
last year I am very satisfied with the work that has been done for me by the people at Thornton Flooring. They are all very trustworthy people over there that provide quality services.
5.0
last year We love our new carpet and hard wood laminate from Thornton Flooring! We shopped around and everything about Thornton was the best. Best price, best product, best customer service. The whole process was simple and easy. When it came time for installation they were so great! Very polite and professional, they got done a day ahead of schedule!!! Thanks to the whole team!
1.0
last year Very unreliable. Been waiting 2 hours for them to show up for bid. Found carpet I like better at Carpet One. Unless thorton some how can make up for their unreliable service. Carpet One will get our purchase.
5.0
last year After doing work with the team at Thornton Flooring I was very satisfied with our end results of the carpet and laminate they installed in our home. The group of people who came to our house for the installation all were extremely friendly and courteous during the entire process.
5.0
last year The team at Thornton Flooring are always so excellent in getting the job done in such a timely manner. I have been so happy with the services that they have provided me with.
5.0
last year Not only is Thornton Flooring such a great business because of the quality work they do. They also give back to the community by donating. I cannot say enough good things about the business.
5.0
last year The staff at Thornton Flooring that I had a pleasure of working with were all so experienced and did such quality work for me. I would highly recommend the company to anyone I know.
1.0
2 years ago Great selection but not one person would help us or even acknowledge us. We were prepared to buy flooring but they lost our business. This happened not once but twice on two different occasions. We will not be back.
last year Mandy, we are sorry you had this experience with our store. We strive to greet every customer entering our store in a timely manner. We acknowledge with the recent flooding and growth of the city, that we have the need to increase our sales staff to better handle the large volume of walk in customers. We would invite you to visit our store again so we can earn your business.
5.0
2 years ago I can not thank Thornton Flooring enough for being such a dependable company and flooring specialist. I truly look forward to doing more business with the company in the future.
5.0
2 years ago Above and beyond I can not rave enough about how helpful and nice the guys that were working in the pick-up area were when I went to pick up my hardware with my wife. They simply went above and beyond. This is a great company to work with.
5.0
2 years ago I am so happy with the choice that my family and I made to go to Thornton Flooring. Julie was such a great assistance to us as well as patient when we were indecisive with the final decision. The installation process was conducted very precisely and the end results were beautiful.
0.0
2 years ago At Thornton Flooring I had bought some wood from them in the past as well as they have done work for me. The staff there is a group of simply excellent people who are willing to work with you through all your needs.
5.0
2 years ago Having had my own business for over a decade, I know the importance of having high quality employees representing you. Thornton Flooring has many high quality employees that have been a pleasure to work with. From one business owner to another, thank you for caring enough about your customers to have top quality products and professional individuals working here!
0.0
2 years ago Top quality products and professional, friendly employees. You have made a great impression on me and I will be back in the future.
5.0
2 years ago Everyone at Thornton Flooring were helpful and very accommodating. When we were ready to have it installed we called and they came right away it was great. We are very happy with our carpet.
5.0
2 years ago Thornton Flooring is a great company in the community. I am involved in the Special Olympics in South Dakota and Thornton Carpet graciously donated carpeting for our new facility. They are wonderful people.
5.0
2 years ago The staff at Thornton Flooring are great people. They are courteous and really knowledgeable in their field. I have used them once before and am glad I decided to use them again. I even got the pleasure of working with Mrs. Thornton herself.
5.0
2 years ago I really enjoy working with Thornton Flooring, there staff are all so nice and really friendly. They always make sure they get everything done on time and it looks great.
5.0
2 years ago Thornton Flooring did our carpet in the entire house. We also had ceramic put in the kitchen and bathroom. We were very impressed with the installer and the quality of work they provided. They were very courteous and so knowledgeable in what they were doing. We are constantly getting compliments on you work.
5.0
2 years ago Great customer service. We had quality issues with our new carpet. Matt and staff took care of us and exceeded expectations. I would highly recommend!
5.0
2 years ago Thornton Flooring have done some carpets in our basement when we were getting it redone. We were extremely satisfied with the quality of work they provided and everyone that worked on the project were very nice and considerate of our home.
5.0
2 years ago We bought a new home and it needed a new things, having dealt with Thornton Flooring before we decided to use them again. We have been nothing but pleased with the service they have provided as well as all the people we have worked with in the company. They are all outstanding individuals.
5.0
2 years ago This customer did not leave a comment.
0.0
2 years ago We are so thrilled how our floors turned out. Thank you for all your hard work, the installers were very precise and careful and we are extremely happy with the results.
0.0
3 years ago The project done for us by Thornton Flooring was excellent. They did a beautiful job and we were very happy with our carpet. We did some looking around at other options and Thornton was the best in price and quality that we found.
5.0
3 years ago Great Quality The installations guy was the highlight of the project he really impressed me with the quality of work he did and how hard he worked. We would never go anywhere else for our flooring needs.
0.0
3 years ago The carpet that Thornton Flooring put in for us looks amazing. They do such a good job every time, we have worked with them many times throughout the years. I am always happy with the quality they provide.
0.0
3 years ago The quality of the products at Thornton Flooring is amazing. They do a great job and work extremely hard. They are all very nice people so it has been a pleasure working with them.
5.0
3 years ago Wonderful People The people at Thornon flooring are friendly and great people. They always treat you fair and have great organization. They are wonderful people.
0.0
3 years ago The people that work at Thornton Flooring are so dedicated to their work. They came to my house at my convenience and made the whole process easy for me.
5.0
3 years ago This customer did not leave a comment.
1.0
3 years ago We purchased over $4,000 worth of high definition laminate floor. Our sales representative Al Smit told us this floor was better than hardwood floor, more durable, and would last for years. He told us this floor was so durable you could put in the entire house and wouldn’t scratch if you had a lab running on it. When asked how this floor would do around water he said it would be ok, except in standing/flooding water and stated it would do well in bathrooms. After installing the floor our contracts left cardboard boxes on the floor to set cabinets on so they wouldn’t scratch the floor while installing them. Now our floors have a “wave/smeared” pattern all over our floor. We took pictures and emailed Al. Al called and told us he would call the company. Nothing happened. Two months later after it snowed and one of the kid’s shoes hung over the rug and dripped water on the floor and it warped the floor. We left a window cracked while at work, it rained briefly leaving a small amount of rain on the floor for roughly an hour and it warped the floor (we could go on and on with examples). Called and emailed Al Smit again. At this time he sent an adjuster out to look at the floor and apologized for not getting back to us. The adjuster came, AND NOTHING HAPPENED. No call back, no follow up. Our contractors replaced part of the floor and we are still having problems with it. Our contractors said this was the worst floor they’ve ever worked with. We thought we were purchasing a durable floor from a creditable company that would last for years. Instead we are disappointed and have to be extremely careful on our “durable” floor. The floors look terrible and we are disappointed about how our situation was treated after spending thousands of dollars. Would not recommend this company.
3 years ago Please contact the claims manager Jason at 605-368-2568 ext 106.
3 years ago Again, Mr. Thorton Floor Company I am confused by your response. We have called. We have emailed. You on the other hand, have not called or replied with any answers and that is part of the reason why we are so frustrated with your company. You should be able to find my name somewhere in your files, after all I have spent over $4,000 in your store.
3 years ago Bridget Steckelberg, we have attempted to reach you on several occasions by phone with no answer or option to leave a voice mail to address your concerns. Again please reach out to us at 605-368-2568. Thank you Thornton Flooring.
3 years ago I will be calling in the morning, so hopefully we can clear up the phone & email tag that has occurred.
5.0
3 years ago Helpful Company Thornton Flooring has a very knowledgeable and helpful staff. They offer a wide variety as well. I enjoy working with them.
0.0
3 years ago Thornton Flooring is very accommodating. I feel the staff does a really good job.
0.0
3 years ago Matt and the guys at Thornton Flooring did a great job for us and I would definitely recommend them. Their selection was great and the installation process went very smoothly.
5.0
3 years ago Very happy that we ended up going through with Thornton Flooring. Their staff was very kind and did a great job making sure that we were happy with our purchase during the entire process as well as afterwards.
5.0
3 years ago I love the new floors he just put in our kitchen and dining room! Ever since we redid our kitchen the floor just wasn't matching like it used to. We went with something a little darker and it looks phenomenal! Really ties the rooms together.
5.0
3 years ago Matt, the owner, was very nice and did a great job for us. He found us things that were in our budget. I also liked that I never felt pushed to make a decision right then and there while we were visiting.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago I love the flooring that Thornton Flooring did in our down stairs of our house. We also had the carpeting in some of the rooms redone upstairs and we love it! It was definitely worth it. I would recommend for anyone to check them out. Their prices are very fair and the workmanship has been amazing. Matt (the owner) was a great help!
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago Great job! Wide selection of floor materials and the installers did a fine job. I would recommend them to anyone needing a quality job done.
0.0
4 years ago Extremely happy with the product and job done. I would definitely work with them again.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago Very happy This customer did not leave a comment.
0.0
4 years ago Great staff! They did such an amazing job for us. I would definitely recommend them.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago Best selection and pricing!
5.0
4 years ago I am very satisfied with the caliber of work and products that are offered at Thornton Flooring. Not only do they have everything you would want for selection, but they do everything too! They even came and performed an in home measurement to make sure it was exactly the right amounts. Very pleased with Matt and his staff here.
5.0
4 years ago Matt was such a pleasure to work with! I can't tell you how appreciative I a about the way the claim was handled on our flooring. I think Brad was the name of the fellow who fixed it. He did a very professional job, not only of fixing it but always cleaning up. The extra boxes of flooring you gave us certainly shoes you are committed to standing behind our flooring. Thank you again for a job well done.
5.0
4 years ago Great service at a great price! They sent someone out to our house to measure our rooms and the carpet looks wonderful. They have done our entire house.
5.0
5 years ago Great service! Love the carpeting that Thornton Flooring did in our upstairs! They definitely know what they are doing and I have already starting planning our next project! I would definitely recommend them to friends and family...actually, anyone…
0.0
5 years ago Thankful for hearing about Thornton Flooring! They had the best prices for what we were looking for and I am amazed how great the quality is. I would definitely recommend them!
0.0
5 years ago We would highly recommend Chris for any job!! We really appreciated what he did. Joe was great to work with as well. They are true professionals!
5.0
5 years ago Carpet is beautiful! My carpet looks great! Thank you all for your help! Our installer Brett was so nice and it was nice to see someone that took such pride in their work and had a fun personality! We are very pleased!
0.0
5 years ago Thornton Flooring, most recently, did the carpeting in our home. We have been using them for years. They can be hard to get a hold of just because they are so busy, but they are definitely worth it.
5.0
5 years ago Great selection, great service, great price. I've had the floor in my home for 2 years and love it. Everyone who comes over comments on how nice it looks. I highly recommend Thornton.
5.0
5 years ago We updated our home recently, including putting in both new tile and carpet in our whole house. I started asking family and friends and everyone recommended me to Thornton Flooring. They were easy to work with and helped us save some money too!
5.0
6 years ago reliable people We've been using Thornton Flooring Outlet for years and every time, it is always a great experience. They do quality work for a great price, and they are a reliable group of people. They are always the first company we call when we need…
5.0
6 years ago very helpful staff We used Thornton flooring to carpet our lower level and it turned out fantastic! We loved working with them, we were very pleased. The carpet is still holding up, we like the way it looks and we loved the service. We brought in a sample of…
5.0
6 years ago Great subcontractor My company has used Thornton Flooring as a subcontractor for so many of our homes. We have no complaints! They do a great job and we will continue to use them. -M.P.
5.0
6 years ago Great subcontractor My company has used Thornton Flooring as a subcontractor for so many of our homes. We have no complaints! They do a great job and we will continue to use them. -M.P.
5.0
6 years ago quality work Thornton Flooring has floored 100's of homes for us. As a sub contractor, they do a fantastic job. We are very satisfied and so are our home buyers. -Paul Fick Homes
5.0
6 years ago Great quality flooring! We first went to Thornton Flooring 14 years ago and we keep going back! We have had carpet and laminate wood flooring laid, it turned out beautiful. They're staff are very friendly they're so easy to work with and we loved that our project…
5.0
6 years ago #1 Flooring in Sioux Falls! I had flooring laid down in my showroom by Thornton flooring and it looks amazing! The quality of their work there is great and I love Dick, Matt and Allison. They're GREAT! We're all happy with the work they have done and I recommend them…
5.0
6 years ago #1 FLOORING IN SIOUX FALLS! Thornton Flooring has excellent customer service! If I have a problem they fix it right away. Don't bother shopping around just go to Thornton Flooring in Sioux Falls! They really go out of their way to make you happy and ensure that the job is always done right! -Chuck A.
5.0
7 years ago Amazing Quality and Work at Thornton Flooring I am very satisfied with the caliber of work and products at Thornton Flooring. They not only have every thing but they do everything too! They even came and performed an in home measurement to make sure I got exactly they right amounts. …
5.0
7 years ago Amazing Quality and Work at Thornton Flooring I am very satisfied with the caliber of work and products at Thornton Flooring. They not only have every thing but they do everything too! They even came and performed an in home measurement to make sure I got exactly they right amounts. - R.G.