THORNTON FLOORING

4.6
|
264 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Thornton Flooring 27106 Independence Ave, Sioux Falls, SD 57108-8101 605-368-2568 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.6
|
264 Reviews

Reviews


5.0
6 days ago Thorton Flooring did a great job. Easy to work with, very efficient and quality products!
5 days ago We greatly appreciate your feedback!
5.0
last week This customer did not leave a comment.
last week Thank you so much for your kind words, Shane. We really appreciate you taking the time out to share your experience with us.
5.0
last week The gentleman that came & measured our floor was there within the time he said & was very pleasant to work with.
last week Thank you for your review!
5.0
last week They were very knowledgeable, communicative and price was very reasonable. All around very professional from sales to install. I would highly recommend them to anyone.
last week Thanks for your review, we're so happy to hear your feedback!
5.0
last week Carpet & vinyl flooring were priced well. Install went smooth.
5.0
2 weeks ago This customer did not leave a comment.
3.0
3 weeks ago Didn’t apply the remnant when they said they would. Use to vacuum the rug but only swept it.
5.0
3 weeks ago Excellent as always. Thanks Matt for helping me on my tight time frame. Always a great experience with Thorntons.
3 weeks ago Thanks so much for taking the time to share your feedback of us!
5.0
3 weeks ago We are so happy with our new carpet. Our salesman was so helpful and, Jim, the man who installed our carpet did a fantastic job. Thank you. Kathy and Gary conradi
3 weeks ago We are so happy to hear, Kathy! Thank you for sharing your experience with us!
5.0
last month Very pleased with our carpet, the carpet layers and our salesman, Al. We recommend Thornton Flooring highly!
last month We greatly appreciate your feedback!
5.0
last month First rate service. Excellent warehouse loading.
last month Thank you for your review!
5.0
last month Sales and installation were ver well done
last month Thank you so much for your kind words, Steve. We really appreciate you taking the time out to share your experience with us.
5.0
last month Thornton's has the best selection!! Nick was my salesman's and he is fantastic and very patient. I will send all my friends and family to him. Thank You Nick Casiello
last month Thanks for your review, we're so happy to hear your feedback!
5.0
last month This customer did not leave a comment.
last month Thanks so much for taking the time to share your feedback of us!
5.0
last month We couldn't have been more pleased working with Tyler Burrows. He listened to us and helped us out of a tough situation. Thank you, Tyler. We hope we will be able to work with you again in the future. Dennis and Mary
last month We greatly appreciate your feedback!
5.0
last month All good things to say here. They honor their word by saying won't be undersold. I got a great deal on my LVP flooring.
last month Thank you for your review!
4.0
last month This customer did not leave a comment.
last month Thank you so much for your kind words, Trenton. We really appreciate you taking the time out to share your experience with us.
5.0
last month Great staff and great products.
last month Thanks for your review, we're so happy to hear your feedback!
5.0
last month This customer did not leave a comment.
last month Thanks so much for taking the time to share your feedback of us!
5.0
last month This customer did not leave a comment.
last month We greatly appreciate your feedback!
5.0
2 months ago This customer did not leave a comment.
2 months ago Thank you for your review!
5.0
2 months ago This customer did not leave a comment.
2 months ago Thank you so much for your kind words, Joe. We really appreciate you taking the time out to share your experience with us.
5.0
3 months ago Sales person Jerry made the process very easy to pick the proper product and look we were looking for.
3 months ago Thanks for your review, we're so happy to hear your feedback!
4.0
3 months ago This customer did not leave a comment.
5.0
3 months ago This customer did not leave a comment.
3 months ago We greatly appreciate your feedback!
5.0
3 months ago This customer did not leave a comment.
3 months ago Thanks for your review, we're so happy to hear your feedback!
5.0
4 months ago Great price on vinyl
4 months ago Thanks so much for taking the time to share your feedback of us!
5.0
4 months ago Chris was extremely helpful.
4 months ago We greatly appreciate your feedback!
5.0
4 months ago This customer did not leave a comment.
4 months ago Thank you for your review!
5.0
5 months ago This customer did not leave a comment.
5 months ago Thank you so much for your kind words, Bonnie. We really appreciate you taking the time out to share your experience with us.
4.0
5 months ago This customer did not leave a comment.
5.0
5 months ago 👍
5 months ago Thank you for your review!
5.0
5 months ago Great price for carpet and installation!
5 months ago Thank you so much for your kind words, Jay. We really appreciate you taking the time out to share your experience with us.
5.0
6 months ago Friendly.
6 months ago Thanks for your review, we're so happy to hear your feedback!
5.0
6 months ago They did a great job with guiding us on what carpet to choose and the installation crew was great. We recommend them very much.
6 months ago Thanks so much for taking the time to share your feedback of us!
5.0
6 months ago This customer did not leave a comment.
6 months ago We greatly appreciate your feedback!
5.0
6 months ago Really appreciated all the staff and help at Thorton Flooring. Our salesman, Chris, was very patient and attentive in helping us pick out our new flooring. We received very quick and courteous service from everyone. The installers were timely, efficient and professional. We are extremely pleased with the quality of our floor coverings! We highly recomned Thorton Flooring. THUMBS UP!
6 months ago Barb, we are thrilled to hear that you recommend us so highly! Thank you for sharing! :)
5.0
7 months ago This customer did not leave a comment.
7 months ago Thank you for your review!
5.0
7 months ago This customer did not leave a comment.
7 months ago Thank you so much for your kind words, Michael. We really appreciate you taking the time out to share your experience with us.
5.0
7 months ago We are so very happy with our hardwood floors and tile that Thornton installed. Our salesman Kyle was very fast in getting our estimate, answering our questions and helping us pick out the materials. The two men who installed showed up on time, were kind and extremely efficient. Thank you!
7 months ago Allison, Thank you for your recommendation! We appreciate you sharing your experience! 🤗
5.0
8 months ago This customer did not leave a comment.
1.0
8 months ago Very unhappy with the dishonesty that was given to us when looking for kitchen flooring. So many things could have been handled better. There was flooring that was ordered that we didn’t approve and we still had to pay for it. And of course it was more expensive than what we had already picked out!!! (Craig was the one who came to measure our floor, very professional and courteous.) This was our first experience with Thornton and there will not be anymore.
8 months ago Janet, we appreciate your feedback. We take all of our customer reviews very seriously. Can you please contact Matt at 605-368-2568 to discuss this matter. Thank you
7 months ago Here’s a big thank you to Matt. He followed up with us and corrected the issues we had. It turned out to be a bad experience with one person but the company as a whole did everything to make it right. This is a company we plan to do business with in the future. Thank you again Matt & Jason for taking a frustrating situation and making things right, you definitely care about your customers.
5.0
8 months ago This customer did not leave a comment.
8 months ago Thanks for your review, we're so happy to hear your feedback!
5.0
8 months ago We always have a great expirence. Even after we check the other floori g companies we always come back to Thornton. Im a buisness owner and picky when it come to service. They are 5 star facility
8 months ago Thanks so much for taking the time to share your feedback of us!
5.0
9 months ago Great experience with Thornton’s. Rob was very knowledgeable and friendly. Helped us save some money on flooring and will be back for tile. Will definitely recommend.
9 months ago We greatly appreciate your feedback!
5.0
9 months ago This customer did not leave a comment.
9 months ago Thank you for your review!
5.0
9 months ago So easy to get some help, and suggestions. They even helped us save money!
9 months ago Thank you so much for your kind words, Melanie. We really appreciate you taking the time out to share your experience with us.
5.0
9 months ago This customer did not leave a comment.
9 months ago Thanks for your review, we're so happy to hear your feedback!
1.0
10 months ago Four salespeople would rather stand around and visit with one another, than actually assist customers who are ready to make a purchase.
5.0
10 months ago My experience at Thornton carpet was outstanding. Our salesman Jerry was very knowledgeable on both the product and installation. Answered alot of our questions before we could ask them. Would give the experience a five star rating
10 months ago Thanks so much for taking the time to share your feedback of us!
5.0
10 months ago This customer did not leave a comment.
10 months ago We greatly appreciate your feedback!
5.0
11 months ago Excellent service from start to finish. They scheduled our entire main level the crew came in had it done in one day looks amazing, the crew was professional and friendly. They cleaned up after themselves.
11 months ago Thanks for sharing your experience, Kim! We really appreciate it! :)
2.0
11 months ago This customer did not leave a comment.
5.0
11 months ago This customer did not leave a comment.
11 months ago Thanks for your review, we're so happy to hear your feedback!
5.0
11 months ago This customer did not leave a comment.
11 months ago Thanks so much for taking the time to share your feedback of us!
5.0
11 months ago Did nice work and did it when they said they would. Very kind and understanding people. Would certainly recommend them.
11 months ago Carol, thank you for the recommendation! :)
5.0
11 months ago This customer did not leave a comment.
11 months ago We greatly appreciate your feedback!
5.0
12 months ago Great selections. Top notch staff.
12 months ago Thank you for your review!
5.0
12 months ago This customer did not leave a comment.
5.0
last year We found the carpet experts at Thornton Flooring to be very helpful. Good experience with salesman AL and the carpet installer did an excellant job!
4.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
4.0
last year Great service...
5.0
last year Great Product, Great Service, Great Installers could not be more happy.
1.0
last year We went in to Thorntons to order flooring for our whole house, plus a sunroom that was in the process of being added onto the house. We paid for it up front except for the family room, because we were living in the basement while the kitchen was being remodeled. We continue to receive billl's from Thorntons even though everything was already paid. We have been to the store several times to discuss the errors on the billing and were told we would receive a refund check. We have not received a refund check, we received another bill! I do NOT recommend Thornton's to anyone.
last year We apologize you did not receive your refund more promptly. The work was completed on 10/16/19 and it took us a few weeks to receive the billing from the subcontractor so we could calculate the refund total. The refund check was issued on 10/29/19.
5.0
last year Great products and selections. The staff is knowledgeable and easy to work with. I would recommend them to all my family and friends.
1.0
last year The flooring is okay it was not what I wanted but the salesman was not good about returning calls so my timeline went out the window when I found out too late that the product I really wanted was delayed. I was forced to get something else to avoid costly delays with my construction. The installers were rude and did not respect me nor my appliances. I heard more f bombs in the first 10 minutes then I should ever hear from a service person. They broke the feet on my stove, the bearing fell out of my dishwasher after I watched them yank it across the floor by the door only stopping when I called them out on it. My brand new refrigerator was mishandled. I was assured they would use some kind of lift to move them but they did not. When they left for the afternoon, they did not shut my front door. WIDE open. The closer was bent up and needed to be replaced. I was outraged when they finished. Mind you, the owner apologized and offered to pay "some" of the damages. That was not necessary. The entire install was traumatic. He cannot make that better by offering to pay me a few bucks.
last year Thank you for your review, Melissa. We appreciate all feedback we receive as a way to improve. Regarding the services provided 18 months ago, we had spoke about your concerns at the time and offered solutions to address the issues present. Customer satisfaction is our number one priority, and we take every action to ensure each customer is pleased with our work. We regret to see your negative review, and ask that you please contact us so we can address your experience from 18 months ago in more detail.
last year “Customer satisfaction is our number one priority” sure wish that was the actual case 🤣🤣🙄
last year Stefanie Brewster Pistulka it isn’t! They offered to pay fir the feet on my stove and a $2 door closer to shut me up. I had to replace my stove AND dishwasher because the installers manhandled them and broke parts that could not be replaced.
5.0
last year Brian was great !!! All staff was friendly and professional ! Highly recommend! ⭐️⭐️⭐️⭐️⭐️
last year Candace, thank you for recommending us! We will be sure to let Brian know his hard work is appreciated! :)
5.0
last year We had great service! We love our flooring. Easy to work with
last year Rhonda, thank you for leaving your recommendation! :) Have a great weekend!
5.0
last year This customer did not leave a comment.
1.0
last year As a returning customer, I expected to be taken care of like anyone else.. instead it was quite the opposite. While Darcie is always great to deal with as a person, installation time frame and quality was HORRID as well as response times regarding my problems. I sent multiple emails asking for a call ASAP and have yet to hear back. So disappointed. Thorntons did the measurement on the flooring and saw the condition of the subflooring (I had all flooring already torn out prior to measurements). They knew I had moving scheduled for the 24th and 25th so we scheduled installation for 22nd and 23rd. It is now the 26th and it still isn’t done. When I’ve talked to the installer they just say that there was too much floor prep to do that they couldn’t get it done... but yet Thornton’s saw the condition prior to install so it should have been accounted for. The installers worked 11-330 on the 24th and 10-330 on the 25th. They did work Saturday the 26th but only got one room done... I ended up having to have my 60 year old mother (with hip and back problems) sleep on an air mattress since we couldn’t set up her custom water bed since they didn’t get the floors done and can’t work around furniture. We were scheduled to move the full 3 bedroom 2 bathroom house help gi ya and since they weren’t done we couldn’t move 1/3 of the items. I now have to pay for the truck rental for another 3-4 days because of their delays. The quality was beyond terrible - before I even started rushing them!!! I have lovey exposed beams in the basement that are used as a focal point. The flooring cut around the beams directly shows the bright green padding below it. The flooring isn’t tight to the walls either so you can see the green around most of the main flooring too. Friday morning (23rd) around 8 am I emailed thornton asking how we are supposed to handle the delay. Then again in the afternoon. And again in the evening. And Saturday. It is now Monday at 11am and I have yet to hear back. Once the flooring install is done (hopefully today?!) I will have hours of work ahead of me trying to make the flooring look nice against the trim and yet still get to pay for a premium job. What a joke. Update: Just wanted to follow up on this. Thornton’s did send the installation manager out to see for himself. He agreed it looked terrible and the ball was dropped by multiple people and multiple times. They sent the installers back out to at least fix the steps.. which they did... but poorly. I already have pieces falling back off and seams still exposed. They offered to take a set number off the bill (around 5%) so that I could buy quarter round trim and install it myself to fix all the edges in the rooms. I told them I felt that it was half the quality you should get from a professional and I felt I should only pay half the installation price. He told me that it wasn’t that bad, only certain spots needed attention. (Even though I know if it was his home, he would never be ok with it.) Finally I was told that they spoke with the owner, Matt, and they offered me just a tad over 10% off the bill. He told me that Matt felt that was more than enough to compensate me for this. At this point I have just decided I will have to re do the steps myself and make repairs to all of the center sections that are coming up in the living room, kitchen and hallway. I highly recommend finding your own installer that you can trust and rely on and not let Thornton’s subcontractors touch your floors. This has caused way more stress on myself and my family than if I would have just done it myself.
4.0
last year Decent reasonable priced, very quick to get a quote.
5.0
last year Vinyl plank through out from Thorton flooring
5.0
last year This customer did not leave a comment.
5.0
last year Looking for carpet to make into area rug for living rooms. Found a great selection to choose from to fit our taste and not exceed our budget. The carpet was ordered and came in quickly and the binding was done quickly and looks very professional. I would shop there again.
5.0
last year Very good customer service
5.0
last year Great
5.0
last year I went to Thornton flooring today and had a great experience. When I walked in I was greeted by two friendly receptionists. they immediately assessed my needs and got the right person to help me. Our house will be built soon do I just needed ideas. Tyler was very kind and courteous. He gave suggestions and ideas. I had a very good experience. We will probably be buying our flooring here.
last year Hey, Angie! We appreciate that you took the time out of our day to leave this fantastic review! We will be sure to let Tyler know that his hard work does not go unnoticed! Thank you again! :)
5.0
last year Jeff Anderson was great to work with...I feel like he would go the extra mile to help his customers find what they want in their budget.
5.0
last year This customer did not leave a comment.
3.0
last year This customer did not leave a comment.
4.0
last year Good people there
5.0
last year Jeff was great to work with. Had a schedule delay because product was delayed for delivery. Installation went fast after that. Loving the new wood flooring and carpets. Can't wait until next year to do the next level.
last year Doris, thank you for your recommendation! :) We will be sure to let Jeff know he did a wonderful job!
5.0
last year Absolutely LOVE our floors!! We shopped around for months before we decided to go with Thornton. The quality is definitely top notch. The service we were greeted with from them was always excellent! They were awesome in helping us pick out the right flooring and guiding us the right direction. Highly recommend!
last year Haley, we are glad to hear that you are in love with your new floors! We strive to provide customer experiences similar to yours! Thank you for posting your feedback to our page - it was a pleasure doing business with you! :)
5.0
last year Great service, solid advice, and installation met our expectations--thank you
5.0
last year Jeffrey and Darin were so helpful in an otherwise overwhelming flooring process! They guided us and were most accommodating to our schedules! The floor quality and look is fabulous! And the cost was reasonable! Thank you!
last year Jean, thank you for the great feedback! We will be sure to let Jeffrey and Darin know that their hard work is appreciated! :)
5.0
last year This customer did not leave a comment.
5.0
last year We were helped well and got a lot of opinions
5.0
last year We worked with Jerry and the process was fantastic. He was extremely knowledgeable about the various carpet and plank vinyl flooring we were considering. He gave us great advice and even helped to arrange for our safe to be moved for the install. Overall, very pleased with service, installation and products selected. Highly recommend Thornton Flooring!
5.0
last year Great selection, great prices, great installation team! Nothing not to like about these guys!
5.0
last year The North Sioux City store installed carpet this morning and did a wonderful job! They were very professional and polite. So far I love the carpet!
last year Thank you for taking the time to recommend us Pam! We actually do have a page set up for Thornton Flooring - Sioux City. We would really appreciate it if you were the first to review us on our Sioux City page! We are glad to hear that you are loving your new carpet! :)
3.0
last year We selected some middle to high ranged carpet, and have enjoyed it over the past year. The pad selected was second from the top, and is under performing unfortunately. Many spots throughout the house are losing rebound already. Install was mediocre. Scratches on the walls, trim etc. The pad under has seams everywhere which can be felt when walking over them. I guess I expected more for the price. I'll probably use someone else next time.
last year Thank you for taking the time to do a review on our store. We would like to review the performance of your pad and if there is possible warranty claim we can make with the manufacturer. Please contact us at 605-368-2568 and we would be happy to come out and take a look.
5.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
5.0
last year I went to Thornton Flooring today and was a little disappointed in the service. I have no experience with flooring at all and we ended up having a gentleman named Kyle as our sales person. I definitely didn't get the enthusiastic sales person vibe. He more or less seemed annoyed and unhappy. The carpet we ended up getting was a great price but will definitely look into a different sales person if we go back.
last year Thank you for the feedback on your recent visit to our Store. We have covered your feedback in our Sales Team Meeting as we want to make sure every customer has a great experience with us.
1.0
last year YOU DO NOT WANT TO KNOW HOW I FEEL ABOUT WHAT I WAS TOLD ABOUT HAVING TO HAVE SOME ONE REMOVE MY CARPET BEFORE THEY CAN PUT DOWN MY NEW FLOORING. I WAS TOLD THERE PEOPLE ARE NOT EQUIPPED OR TRAINED TO DO THAT, 👿🤬🤬🤬🤬🤬🤬🤬🤮
last year Thank you for your review. We encourage you to contact our office so we can address your questions and concerns in more detail.
last year Thornton Flooring WE ARE DONE WITH THORNTON. WE HAVE FOUND SOME ONE ELSE TO DO THE JOB.
last year Madonna Sparrow Thank you for your consideration.
5.0
last year I got a great product from Thorton that beat out other prices. I price matched with many different flooring companies in the area and they beat them out.
last year
last year Thank you very such a great recommendation, Paige! We love to see customers sharing their experience and photos of their new beautiful floors!
last year You are welcome! Thanks
5.0
last year A wonderful experience from start to finish . . . This is the only place to go for your flooring. Jerry was great in terms of helping us choose the right flooring and the guys that installed the flooring did an excellent job. They were thoughtful and professional and we would highly recommend Thornton Flooring and the subcontractor's they hire!
last year Thank you for the kind words Shannon! We really appreciate you taking the time to leave us a Google Review!
2.0
last year Poor experience. The installer did significant damage to the floor trim and the corners of the wall/ceiling. He also carpeted over a floor vent. Rather than sending someone out right away to fix the issue they told the installer to call me back…he never called. Thornton’s did compensate me for the damages but still a poor experience.Also, pay attention to the square footage on the quote. Ours was much higher than necessary. They’ll only buy back unused carpet if it’s enough to sell as a remnant. Do your own measurements and compare them to those that are used for the quote. The salesman eventually agreed to drop the price after I pointed out the measurement differences.
last year Thank you for your review, Marcus. We apologize that you had a negative experience with Thornton Flooring. Customer satisfaction is our main priority, and we take every corrective measure to ensure this is met. We do appreciate all feedback …MoreThank you for your review, Marcus. We apologize that you had a negative experience with Thornton Flooring. Customer satisfaction is our main priority, and we take every corrective measure to ensure this is met. We do appreciate all feedback we receive as a way to improve our services, and we will be discussing your review with our team. Please don't hesitate to reach out with any further questions or concerns.
5.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
2.0
last year Said there would be someone to help me, waited 20 minutes,, just left,,,
5.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
5.0
last year Great people,service and selection.
5.0
last year This customer did not leave a comment.
5.0
last year great service and friendly staff
5.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
5.0
last year Very Please with Thornton Flooring for our residential & commercial needs. Matt & his team are great to work with & their products are outstanding!
5.0
last year Al our salesman was great to work with and Bill our installer did a fantastic job. My floor looks awesome. Thank you Thornton.
last year Andrew, we will let Al and Bill know that you love your floor! Thank you for leaving us a great review.
5.0
last year Everyone at Thorton's is friendly and helpful. We enjoyed out flooring experience.
last year Lana, thank you for sharing your experience. We appreciate it! :)
5.0
last year This customer did not leave a comment.
3.0
last year I ordered some tile and after a month I was informed that the materials were lost in transit. It took another month for the reordered materials to come in causing multiple project delays and unhappy customers. After some back and forth they did end up refunding the cost of the materials. If I were to go back I would make sure to get shipping info so that I could track my materials.
5.0
last year The carpet layers showed up to install right at 8am, as said. Jestin and Justin were polite, hard working, and efficient. They removed and installed a lot of carpet well in an impressive amount of time. Thank you! We are enjoying the carpet we chose!
5.0
last year The best flooring company around!
5.0
last year This customer did not leave a comment.
5.0
last year If you go here ask for Al! A lot of people I've known over the past 12 years have used him! He's very knowledgeable, quick, and always does the right thing! We've used Thornton flooring for carpet with our last two houses and have been very happy ⭐⭐⭐⭐⭐
5.0
last year Kyle was as handsome as he was helpful
5.0
last year Was given a quote 100 sq ft larger than two other estimates. When I questioned the company, they assured me I would be able to return any extra unopened flooring for a full refund. When my project was finished, I had over 100 sq ft left. When I acquired about the refund, they told me this type of flooring was not eligible for a refund. There was no mention of any flooring not being eligible for a refund. I tried reaching out to the company multiple times and received little feedback and eventually my calls were ignored. Very shady business practice that really ruined my experience.Edit: Was contacted by general manager and received refund for extra quoted flooring.
5.0
last year Just got done with new carpeting upstairs and down. Great experience from beginning to end. Knowledgeable and friendly staff (love you, Chris), good follow-up and fast and efficient installers. I’d highly recommend Thornton for your flooring needs!
5.0
last year With the many options available you're bound to find anything and everything you'd want in a floor - whether it be carpet, vinyl, tile, laminate, etc. Excellent customer service as well. Thank you!
last year Thank you for leaving such a great review, Jesse!
5.0
2 years ago Fantastic buying experience! Expert staff got us in and out with exactly what we were looking for! And a few Cubs Spring Training pictures to boot!
2 years ago Allen, thank you for the awesome review! :)
5.0
2 years ago awesome service...great product...friendly staff...highly recommend!
5.0
2 years ago We experienced a house fire and our contractor Jeremy Dykstra recommended that we go to Thorton Flooring to get new tile, wood flooring and carpet. We were greated by Chris Willging the sales representative, from the very beginning we truly appreciated Chris's knowledge and understanding of our needs. We explained what we were looking for and in about 1 hour we had decided on the wood floors, tile and carpet. It was delivered on the date they promised. We love it. It was so easy no high preasure, just a great experience. Thank you Chris.
5.0
2 years ago After being very disappointed in the quality and responsiveness of another retailer, Thornton Flooring demonstrates just how smoothly and timely good service may be achieved. Thanks to all at Thornton for a great experience.
5.0
2 years ago Beautiful flooring and excellent service :)
2 years ago Thank you Carol, we appreciate the review :)
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago Great people to work with
5.0
2 years ago Very helpful
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago We had our entire home re-floored with Thornton's. Although we had some issues with installation, Thornton's went above and beyond to make sure the job was done right and ensure we were satisfied with the final product. Thank you for standing behind your quality product, we are happy with our new floors!
4.0
2 years ago Good display of carpet and hardwood floors...super nice salesman Hugh N. (cant remember last name)...worked out a good time for a man to match up our damaged hardwood floors .
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago Great service and quality product
2 years ago Lindsay, thank you for the recommendation! :)
5.0
2 years ago Friendly service and did a great job with the install.
2 years ago Thank you for the kind words, Amy! :)
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago Right from the start we were impressed with Thorton's! Al took awesome care of us and the guys who installed our flooring were AWESOME! Our floors look awesome and can't wait to do more business with them! Thank you!
2 years ago We thank YOU Mindy for your AWESOME recommendation! Al just so happens to be our most experienced salesperson - he certainly knows his stuff! We look forward to working with you on your future projects!
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago Chris W did a wonderful job
5.0
2 years ago Loved working with Jeff, professional and courteous and patient.
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago Than you Tom for helping me with picking the vinyl flooring for my living & dining rooms. Greg did an awesome job on the installation and I absolutely love them.
2 years ago We are pleased to hear that we were able to help! It is important that our customers are well taken care of. We will be sure to give Tom the "Pat" on the back that he deserves!
5.0
2 years ago We had new flooring installed on our main floor. It was a great experience and I would highly recommend them to anyone!
2 years ago Karen, we are so happy that you had such a great experience. Thank you for sharing your recommendation on our page! :)
1.0
2 years ago I went into Thornton Flooring today at 3:40 PM. I was greeted by the receptionist who reminded me they closed in 20 min. I told her I was aware of this. She said the sales people make her say it. I was led back to an extremely hot location to look at carpet . Probably around 10 min later a salesman came in and looked totally annoyed that I was even there. He was absolutely no help at all. I guess I will definitely be taking my flooring needs somewhere else. Very terrible customer service Thornton Flooring!!
2 years ago Thanks for your review, Kari. We appreciate all feedback that we receive as a way to continually provide the best services for all of our customers. We sincerely regret that you had a negative experience in our store. We can assure you that all of our staff members are dedicated to providing the best customer service, but we will discuss this feedback with our team as we understand the importance of having every customer's review heard. We would love an opportunity to still work with you on your project and please feel free to contact our office with any further concerns or questions at 605-368-2568.
1.0
2 years ago I went into Thornton Flooring today at 3:40 PM. I was greeted by the receptionist who reminded me they closed in 20 min. I told her I was aware of this. She said the sales people make her say it. I was led back to an extremely hot location to look at carpet . Probably around 10 min later a salesman came in and looked totally annoyed that I was even there. He was absolutely no help at all. I guess I will definitely be taking my flooring needs somewhere else. Very terrible customer service Thornton Flooring!!
2 years ago Thanks for your review, Kari. We appreciate all feedback that we receive as a way to continually provide the best services for all of our customers. We sincerely regret that you had a negative experience in our store. We can assure you that …MoreThanks for your review, Kari. We appreciate all feedback that we receive as a way to continually provide the best services for all of our customers. We sincerely regret that you had a negative experience in our store. We can assure you that all of our staff members are dedicated to providing the best customer service, but we will discuss this feedback with our team as we understand the importance of having every customer's review heard. We would love an opportunity to still work with you on your project and please feel free to contact our office with any further concerns or questions at 605-368-2568.
1.0
2 years ago The place stunk of cigarettes and cheap booze. Over priced.
2 years ago Thank you for your review, Charles. However, we believe you may have us mixed up with a different business nearby! We have a no smoking policy inside the building, and absolutely restrict alcohol on our premise. We do see that you requested …MoreThank you for your review, Charles. However, we believe you may have us mixed up with a different business nearby! We have a no smoking policy inside the building, and absolutely restrict alcohol on our premise. We do see that you requested a quote earlier this year, and if you have any further questions on our prices, please don't hesitate to reach out to our office.
5.0
2 years ago Everyone was so helpful and knowledgeable! I'm glad I made my purchase of vinyl flooring there!
5.0
2 years ago Justin and Justin installed our new carpet this morning and I just had to share what a wonderful experience it was. They were both very professional and kind. It looks absolutely amazing, they even vacuumed for me before they left and as a mom of a toddler that means a lot to me. Not only are we super excited to have the new carpet that is made for the basement (thank you all for staying up on the current trends!) we are also so grateful to have had such a wonderful customer service experience from start to finish. It is rare to find companies that understand how important the process is from the first time we walk in the door through the installation, Thorton though has that figured out. I will continue to let everyone we know what a great experience it was and will refer my friends, family, and colleagues to you. Thank you again!
2 years ago Hello Tarah, thank you for taking the time to give us such an excellent review! We are delighted to hear that you had such a wonderful experience throughout our process!
5.0
2 years ago We worked with Tyler and he was very helpful. We did some wild things with tile that most would not have done, but wow did it come out great. We found the tile to be very consistent in dimensions and high quality. We went with the Acacia flooring and it is beautiful. We ordered extra because we thought there would be about 10 percent waste. We had very little waste and they were helpful with returning the extra. Because it was a stocked product there was not return charge. It was a wonderful experience. We are 400 miles from their store but we saved enough that it was well worth the trip.
5.0
2 years ago We bought flooring that was a special order so it took a week to get the product. We were happy with the sales staff and pickup staff, they were helpful and friendly.
4.0
2 years ago Very helpful with lots of choices
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago We love our flooring from Thornton. Jeff was so helpful and found flooring we loved that fit into our budget! Great service!
5.0
2 years ago Just had our floors done by Thornton and they look amazing! Brad & Angie Larson who did the work were friendly, professional and meticulous.
2 years ago Thank you for the kind words, Margie! We strive to provide this kind of customer experience.
5.0
2 years ago Love everything about Thornton Flooring! The people there are the best.
5.0
2 years ago Thornton Flooring did an awesome job at my house. Chris Wilging helped me find the carpet and wood laminate flooring I wanted and gave me an awesome bid. He worked with me to find the dates that would work with my schedule for installation. When they came out to install the carpet the installers gave me tips on moving the furniture I needed to move for the second day that made a huge difference on my workload. I had a totally great experience and I am very happy with the price I paid and the service I received.
2 years ago Thank you for counting on us to take care of your home.
2 years ago We are well pleased with the awesome job you did at our home. When I came to pick out a carpet the guy was very helpful. The carpet looks great & what I had chose that day. I really like the pad under the carpet. The guy was good at installing the carpet. Thanks for your services.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago My husband & I had excellent service from Thornton Flooring from the first visit through the installation. We received assistance within a minute of arriving at the store, were shown to the areas of our interest and helped but not hovered over, which we appreciated. Although we are nearly 70 , we were treated with respect and our questions & concerns were handled accordingly. Heartily recommend this company for new floors!
3 years ago Thank you for taking the time to write a review!
5.0
3 years ago Your crew did a terrific job! And they were courteous, polite and diligent in accomplishing their task. Very well done in all aspects.
5.0
3 years ago Thank you to Chris Willging for the great customer service you have provided to my mother. She appreciates all you and Danelle have done for her!
3 years ago Thank you for taking your time to give us a review!
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Always the best deal and excellent service.
5.0
3 years ago Al does a amazing job! Definitely recommend to everyone I know!
5.0
3 years ago I love Thorton Carpets! I work with Julie there. She is so helpful with great ideas and sense of design. I have worked with Thortons for years and they always exceed my expectations! Thank you Thortons!
1.0
3 years ago This customer did not leave a comment.
5.0
3 years ago I would recommend Thorton Flooring the sales.people were so helpful and there was no waiting to get the flooring installed. High quality flooring.
5.0
3 years ago Great customer service. Josh was awesome and positive through the whole process.
5.0
3 years ago Our carpet was installed a few weeks ago, and I can’t express how happy we are with the product. I would recommend Thornton to anyone. Our installer Roger was great! Thanks again.
3 years ago Thank you for taking your time to review Celina!
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Tyler Carpet was installed yesterday, I just want you to know how pleased we are with the product(so soft to walk on) and service we received from you and all the staff at Thornton. I was very pleased with Travis and Don the installers. They were amazing. We will see you in the fall for stage 2. VERY PLEASED CUSTOMERS Dean and Carolyn Van Heerde
3 years ago Thank you for taking the time to review Dean! We are glad you had a great experience, and can't wait to see you in the fall.
5.0
3 years ago Thornton Flooring did an outstanding job with respect to our new carpet and tile that we had installed. The help and customer service was outstanding and my wife and I wholeheartedly recommend Thornton Flooring for your flooring needs.
3 years ago Thank you for taking your time for the review Craig! We are glad you had a great experience and appreciate your recommendation.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Excellent and friendly customer service
5.0
3 years ago Great service and products!!!
5.0
3 years ago We worked with Josh on flooring Throughout our new home and tile for bathroom showers. He was very helpful in helping us find just the right tile, wood flooring and carpet. We’ll be returning to Thorton’s in the future for more flooring.
5.0
3 years ago Purchased Carpet for about 1000 ft.² one person came to lay the carpet it is now bubbling in a few places and peeling up in a few others their customer service was not helpful whatsoever I would not recommend this place to anyone..
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Love our new carpet. The installers that Thornton’s sent were the best. They were very professional and hard working. Even helped us move some of our heavy furniture back in place.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Thornton Carpets is the only carpet store that I trust to always receive the best quality, service and the best prices for my clients. Being a builder in Sioux Falls, our clients look to us and trust us to use only the highest quality products In our homes and Thornton Carpets is always here for us. Sincerely Fred Jensen Construction, LLC
5.0
3 years ago Jestin and Justin installed Smartstrand carpet and AduraMax vinyl plank in our home recently. Excellent products and excellent installation. We couldn't be happier. Thornton was definitely the right choice. Kyle was great to work with and gave valuable advice on selections.
1.0
3 years ago Our salesman, Chris at Thornton Flooring, you let us down. Over 3 weeks ago you were to order a piece of bullnose flooring for a remodel, and said it would take just a few days. 3 weeks later it finally shows. We understand things can get busy, we understand about delays! but communication is key. We called you.... only you didn't answer! We left messages for you... only you never called back. It's customer service that will set you apart, and sadly, you showed us your lack thereof.
3 years ago He is consistent at being absolutely awful as a salesperson. I will never enter that store again products seemed good customer service was trash!!
3 years ago Just curious which one chris is so I can avoid him
3 years ago Short man wears a brace on his wrist, beard. I had the “pleasure” of working with to others as well they are all absolutely terrible. The company has no idea what Customer Service is & that they are working to help you not you working to help them get a commission check
3 years ago Good to know....plus I'm surprised that nobody from their company has responded to the criticism....🤔
3 years ago Gregory hard to argue with the truth, what is there to say
3 years ago Thorton floors reached out to us in a private message, and apologized. If you want really good customer service, see Josh at Dakota Floors in Brandon, SD. OUTSTANDING.
3 years ago thanks Deb!
3 years ago it's Di, and you are welcome. 😉😉
3 years ago Thank you so much for your review, Di. We take all of our customer feedback seriously as a way to continually improve our products, services, and processes. We deeply regret that your experience working with us does not meet the level of service that we strive to provide. You are correct that communication is key and that impeccable customer service is what sets businesses apart. Please know that your feedback, as well as those who have commented on your review, has been received and is being addressed as we speak! We want to thank you again for leaving us this review- if ever have any questions or concerns please do not hesitate to give one of our managers at the office a call.
5.0
3 years ago Excellent flooring products and customer service! Would not go anywhere else and will continue to direct my business clients here!!
3 years ago Thank you for the kind words! We appreciate your business.
5.0
3 years ago This customer did not leave a comment.
3 years ago Thank you for taking your time for the review. We really appreciate it and hope to see you soon, take care!
5.0
3 years ago This customer did not leave a comment.
1.0
3 years ago Went to get a quote to replace the kitchen floor. Lady at the desk was eating ice cream. Took 10 mins to get a salesperson. Soon as she found out we didn't have a contractor, she became uninterested and acted like we were wasting her time. Said she would have a guy call me to set up a time to meet. The guy shows up but he has no idea which flooring we picked. Over a week later, we have to call to get the estimate. Acted like our kitchen was too small for them. Haven't heard from them since. Don't go to this place. Wasted 3 weeks of our time. They only want your business if your house doesn't have any furniture so the install is easy.
3 years ago Thank you for your feedback, Mary. We deeply regret that your in-store experience did not meet your expectations. We take pride in our customer service from showroom to final product! I apologize that you didn't receive our quote, it appears that we sent it to your husbands email which has lead to you feeling that we forgot about you. We do not discriminate between the size of the job, if there is furniture, or if you have a contractor. We take pride in the work we provide to all customers. Please do not hesitate to contact our office to discuss our quote further!
5.0
4 years ago Overall, a very good experience in my purchases from Thornton Flooring. My most recent purchases were through Chris. He is very knowledgeable and friendly. I felt like I purchased quality products for a fair price.
5.0
4 years ago A great place to buy your flooring products with GREAT customer service!!!! Also, I am the CEO for Special Olympics South Dakota and Matt and team give back to the community with wonderful support of our organization. Thank you Thornton Flooring!!
5.0
4 years ago The sales people are knowledgeable, attentive and really worked to get me the look I wanted. Installation was easy to schedule and the installer showed up on time and was very careful to clean up after the job was done.
5.0
4 years ago I recently got a rug made out of remanent carpet! Exactly what I wanted and great price!! Chris Walgring helped me with the order and personally delivered it to my house!! Who does that?? Exceptional customer service!!! Would highly recommend thortons flooring!!!!
4.0
4 years ago Good product.Disappointed with installation,requiring several return visits and still needing attention almost 2 yrs later. Been very good responding to our problems.
5.0
4 years ago I got great sales service and advice on both carpet, pads and vinyl when installed nearly 2 years ago. The installation was perfect too all is wearing well and still looks like new.Im VERY pleased with results and service!
1.0
4 years ago Horrible customer service. Also our order took a long time to get, and they never called to tell us our flooring was in. We had to call multiple, multiple times. Will never come here again!!
5.0
4 years ago The project went flawlessly. Drew and his crew worked diligently until the floor was completed- ahead of schedule. They all did a great job!
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago Awesome is the best word to describe our experiences as in multiple. We first purchased tile for our bathroom remodel. We were so pleased we came back and purchased carpeting for the house. Now we are going back for the third time to purchase tile for our kitchen remodel. Need I say more??
1.0
4 years ago This customer did not leave a comment.
4 years ago Thank you for the feedback, Darrin. We appreciate you coming all that way to visit us. We sincerely apologize that we were unable to meet your expectations during your visit. We are always working to improve our in-store customer …MoreThank you for the feedback, Darrin. We appreciate you coming all that way to visit us. We sincerely apologize that we were unable to meet your expectations during your visit. We are always working to improve our in-store customer experience, so we appreciate your comments. We understand that each customer's expectations are a bit different. Some people are very overwhelmed when a sales person is standing 5 feet from the door when they walk in. We always strive to have our showroom staffed, and have sales people on hand to help and answer questions. We strongly encourage our customers to speak up and we are more than happy to help. Often times we error on the side of less aggressive sales tactics, as our customers have told us they prefer that approach.
0.0
4 years ago Thornton Flooring has a great variety of tile choices that are all available at a reasonable price.
5.0
4 years ago Great service and easy to work with.
5.0
4 years ago Matt has always met my request! Very knowledgeable and helpful.
5.0
4 years ago Very professional and a quality installation
5.0
4 years ago Easily the best choice for flooring in the region. Shocked by their inventory must have over 100 different carpets to choose from. The hardwood selection was second to no one. After getting bids from their competitors for same exact product it was an easy choice to save 2000.00+. Thanks for the beautiful flooring.
5.0
4 years ago We had a wonderful experience. Staff was very knowledgeable and helped us a lot in making decisions. Thank you again
5.0
4 years ago We are big fans of Thornton Flooring. Great customer service! Prompt delivery. Quality product!!
5.0
4 years ago Thornton Flooring has a great variety of flooring options and the staff and Matt go out of their way to accommodate . We are a home building company and have been dealing with Thornton Flooring for a couple years now and have had nothing but great service.
5.0
4 years ago Thornton Flooring does a fantastic job! Their customer service is top notch, they are professional, and the products are quality! They also do fantastic things to help in the community!!
5.0
4 years ago I can't praise Thornton Flooring enough! We LOVE our new flooring! My husband & I had NO clue what we were getting into, and Matt took the time (2.5 hours +) to show us all of the options and help us figure out what was best for our family's needs. They had everything ready for us when we needed it & were so gracious and accommodating when we had to reschedule the carpet installation due to other things being behind schedule. This was our first experience with flooring & was an absolute breeze. In fact, this was the easiest part of this whole house remodel! Thank you Matt & the rest of the team at Thornton Flooring!
5.0
4 years ago We remodeled a bathroom so we only looked at the tile selections. We found a good variety tile choices at reasonable prices. We had a great experience working with Tyler Burrows. He explained all the different types and styles of tiles and was a huge help with design ideas. Tyler also did an excellent job calculating the correct amount of materials for our job so we were not left with a large amount of extra tile. We will probably be remodeling another bathroom next year and will head back to Thornton's to work with Tyler for our tile needs.
5.0
5 years ago I initially got my family room flooring done by the people here at Thornton Flooring and then decided to keep using their services for different parts of my house and I am so glad that I did.
5.0
5 years ago Great selection and you can see the whole role of carpet not just a little square. It was only a few days wait between my selection and installation of new carpet. Instalation crew was really helpful, friendly, and careful . Salesman got back to me right away when I had questions. Overall my experience went really smooth and timely.
5.0
5 years ago I am very satisfied with the work that has been done for me by the people at Thornton Flooring. They are all very trustworthy people over there that provide quality services.
5.0
5 years ago We love our new carpet and hard wood laminate from Thornton Flooring! We shopped around and everything about Thornton was the best. Best price, best product, best customer service. The whole process was simple and easy. When it came time for installation they were so great! Very polite and professional, they got done a day ahead of schedule!!! Thanks to the whole team!
1.0
5 years ago Very unreliable. Been waiting 2 hours for them to show up for bid. Found carpet I like better at Carpet One. Unless thorton some how can make up for their unreliable service. Carpet One will get our purchase.
5.0
5 years ago After doing work with the team at Thornton Flooring I was very satisfied with our end results of the carpet and laminate they installed in our home. The group of people who came to our house for the installation all were extremely friendly and courteous during the entire process.
5.0
5 years ago The team at Thornton Flooring are always so excellent in getting the job done in such a timely manner. I have been so happy with the services that they have provided me with.
5.0
5 years ago Not only is Thornton Flooring such a great business because of the quality work they do. They also give back to the community by donating. I cannot say enough good things about the business.
1.0
5 years ago Great selection but not one person would help us or even acknowledge us. We were prepared to buy flooring but they lost our business. This happened not once but twice on two different occasions. We will not be back.
4 years ago Mandy, we are sorry you had this experience with our store. We strive to greet every customer entering our store in a timely manner. We acknowledge with the recent flooding and growth of the city, that we have the need to increase our …MoreMandy, we are sorry you had this experience with our store. We strive to greet every customer entering our store in a timely manner. We acknowledge with the recent flooding and growth of the city, that we have the need to increase our sales staff to better handle the large volume of walk in customers. We would invite you to visit our store again so we can earn your business.
5.0
5 years ago I can not thank Thornton Flooring enough for being such a dependable company and flooring specialist. I truly look forward to doing more business with the company in the future.
5.0
5 years ago I am so happy with the choice that my family and I made to go to Thornton Flooring. Julie was such a great assistance to us as well as patient when we were indecisive with the final decision. The installation process was conducted very precisely and the end results were beautiful.
0.0
5 years ago At Thornton Flooring I had bought some wood from them in the past as well as they have done work for me. The staff there is a group of simply excellent people who are willing to work with you through all your needs.
5.0
5 years ago Having had my own business for over a decade, I know the importance of having high quality employees representing you. Thornton Flooring has many high quality employees that have been a pleasure to work with. From one business owner to another, thank you for caring enough about your customers to have top quality products and professional individuals working here!
0.0
5 years ago Top quality products and professional, friendly employees. You have made a great impression on me and I will be back in the future.
5.0
5 years ago Everyone at Thornton Flooring were helpful and very accommodating. When we were ready to have it installed we called and they came right away it was great. We are very happy with our carpet.
5.0
5 years ago Thornton Flooring is a great company in the community. I am involved in the Special Olympics in South Dakota and Thornton Carpet graciously donated carpeting for our new facility. They are wonderful people.
5.0
5 years ago The staff at Thornton Flooring are great people. They are courteous and really knowledgeable in their field. I have used them once before and am glad I decided to use them again. I even got the pleasure of working with Mrs. Thornton herself.
5.0
5 years ago I really enjoy working with Thornton Flooring, there staff are all so nice and really friendly. They always make sure they get everything done on time and it looks great.
5.0
5 years ago Thornton Flooring did our carpet in the entire house. We also had ceramic put in the kitchen and bathroom. We were very impressed with the installer and the quality of work they provided. They were very courteous and so knowledgeable in what they were doing. We are constantly getting compliments on you work.
5.0
5 years ago Great customer service. We had quality issues with our new carpet. Matt and staff took care of us and exceeded expectations. I would highly recommend!
5.0
5 years ago Thornton Flooring have done some carpets in our basement when we were getting it redone. We were extremely satisfied with the quality of work they provided and everyone that worked on the project were very nice and considerate of our home.
5.0
5 years ago We bought a new home and it needed a new things, having dealt with Thornton Flooring before we decided to use them again. We have been nothing but pleased with the service they have provided as well as all the people we have worked with in the company. They are all outstanding individuals.
5.0
5 years ago This customer did not leave a comment.
0.0
6 years ago We are so thrilled how our floors turned out. Thank you for all your hard work, the installers were very precise and careful and we are extremely happy with the results.
0.0
6 years ago The project done for us by Thornton Flooring was excellent. They did a beautiful job and we were very happy with our carpet. We did some looking around at other options and Thornton was the best in price and quality that we found.
0.0
6 years ago The carpet that Thornton Flooring put in for us looks amazing. They do such a good job every time, we have worked with them many times throughout the years. I am always happy with the quality they provide.
0.0
6 years ago The quality of the products at Thornton Flooring is amazing. They do a great job and work extremely hard. They are all very nice people so it has been a pleasure working with them.
0.0
6 years ago The people that work at Thornton Flooring are so dedicated to their work. They came to my house at my convenience and made the whole process easy for me.
5.0
6 years ago This customer did not leave a comment.
1.0
6 years ago We purchased over $4,000 worth of high definition laminate floor. Our sales representative Al Smit told us this floor was better than hardwood floor, more durable, and would last for years. He told us this floor was so durable you could put in the entire house and wouldn’t scratch if you had a lab running on it. When asked how this floor would do around water he said it would be ok, except in standing/flooding water and stated it would do well in bathrooms. After installing the floor our contracts left cardboard boxes on the floor to set cabinets on so they wouldn’t scratch the floor while installing them. Now our floors have a “wave/smeared” pattern all over our floor. We took pictures and emailed Al. Al called and told us he would call the company. Nothing happened. Two months later after it snowed and one of the kid’s shoes hung over the rug and dripped water on the floor and it warped the floor. We left a window cracked while at work, it rained briefly leaving a small amount of rain on the floor for roughly an hour and it warped the floor (we could go on and on with examples). Called and emailed Al Smit again. At this time he sent an adjuster out to look at the floor and apologized for not getting back to us. The adjuster came, AND NOTHING HAPPENED. No call back, no follow up. Our contractors replaced part of the floor and we are still having problems with it. Our contractors said this was the worst floor they’ve ever worked with. We thought we were purchasing a durable floor from a creditable company that would last for years. Instead we are disappointed and have to be extremely careful on our “durable” floor. The floors look terrible and we are disappointed about how our situation was treated after spending thousands of dollars. Would not recommend this company.
6 years ago Please contact the claims manager Jason at 605-368-2568 ext 106.
6 years ago Again, Mr. Thorton Floor Company I am confused by your response. We have called. We have emailed. You on the other hand, have not called or replied with any answers and that is part of the reason why we are so frustrated with your company. You should be able to find my name somewhere in your files, after all I have spent over $4,000 in your store.
6 years ago Bridget Steckelberg, we have attempted to reach you on several occasions by phone with no answer or option to leave a voice mail to address your concerns. Again please reach out to us at 605-368-2568. Thank you Thornton Flooring.
6 years ago I will be calling in the morning, so hopefully we can clear up the phone & email tag that has occurred.
0.0
6 years ago Thornton Flooring is very accommodating. I feel the staff does a really good job.
0.0
6 years ago Matt and the guys at Thornton Flooring did a great job for us and I would definitely recommend them. Their selection was great and the installation process went very smoothly.
5.0
6 years ago I love the new floors he just put in our kitchen and dining room! Ever since we redid our kitchen the floor just wasn't matching like it used to. We went with something a little darker and it looks phenomenal! Really ties the rooms together.
5.0
6 years ago Matt, the owner, was very nice and did a great job for us. He found us things that were in our budget. I also liked that I never felt pushed to make a decision right then and there while we were visiting.
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago I love the flooring that Thornton Flooring did in our down stairs of our house. We also had the carpeting in some of the rooms redone upstairs and we love it! It was definitely worth it. I would recommend for anyone to check them out. Their prices are very fair and the workmanship has been amazing. Matt (the owner) was a great help!
5.0
7 years ago This customer did not leave a comment.
5.0
7 years ago This customer did not leave a comment.
0.0
7 years ago Extremely happy with the product and job done. I would definitely work with them again.
0.0
7 years ago Great staff! They did such an amazing job for us. I would definitely recommend them.
5.0
7 years ago I am very satisfied with the caliber of work and products that are offered at Thornton Flooring. Not only do they have everything you would want for selection, but they do everything too! They even came and performed an in home measurement to make sure it was exactly the right amounts. Very pleased with Matt and his staff here.
5.0
7 years ago Matt was such a pleasure to work with! I can't tell you how appreciative I a about the way the claim was handled on our flooring. I think Brad was the name of the fellow who fixed it. He did a very professional job, not only of fixing it but always cleaning up. The extra boxes of flooring you gave us certainly shoes you are committed to standing behind our flooring. Thank you again for a job well done.
5.0
7 years ago Great service at a great price! They sent someone out to our house to measure our rooms and the carpet looks wonderful. They have done our entire house.
0.0
8 years ago Thankful for hearing about Thornton Flooring! They had the best prices for what we were looking for and I am amazed how great the quality is. I would definitely recommend them!
0.0
8 years ago We would highly recommend Chris for any job!! We really appreciated what he did. Joe was great to work with as well. They are true professionals!
0.0
8 years ago Thornton Flooring, most recently, did the carpeting in our home. We have been using them for years. They can be hard to get a hold of just because they are so busy, but they are definitely worth it.
5.0
8 years ago Great selection, great service, great price. I've had the floor in my home for 2 years and love it. Everyone who comes over comments on how nice it looks. I highly recommend Thornton.
5.0
8 years ago We updated our home recently, including putting in both new tile and carpet in our whole house. I started asking family and friends and everyone recommended me to Thornton Flooring. They were easy to work with and helped us save some money too!
0.0
9 years ago reliable people – We've been using Thornton Flooring Outlet for years and every time, it is always a great experience. They do quality work for a great price, and they are a reliable group of people. They are always the first company we call when we need flooring done.
5.0
9 years ago Great subcontractor My company has used Thornton Flooring as a subcontractor for so many of our homes. We have no complaints! They do a great job and we will continue to use them. -M.P.
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9 years ago Great subcontractor – My company has used Thornton Flooring as a subcontractor for so many of our homes. We have no complaints! They do a great job and we will continue to use them. -M.P.
5.0
9 years ago #1 FLOORING IN SIOUX FALLS! Thornton Flooring has excellent customer service! If I have a problem they fix it right away. Don't bother shopping around just go to Thornton Flooring in Sioux Falls! They really go out of their way to make you happy and ensure that the job is always done right!-Chuck A.
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10 years ago Amazing Quality and Work at Thornton Flooring – I am very satisfied with the caliber of work and products at Thornton Flooring. They not only have every thing but they do everything too! They even came and performed an in home measurement to make sure I got exactly they right amounts. - R.G.
5.0
10 years ago Amazing Quality and Work at Thornton Flooring I am very satisfied with the caliber of work and products at Thornton Flooring. They not only have every thing but they do everything too! They even came and performed an in home measurement to make sure I got exactly they right amounts. - R.G.