H & R CARPET INC

4.6
|
56 Reviews
Since 1980 our staff of interior designers have helped pick the perfect color, texture and style of flooring for your space with professinal installation to finish the job off.
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
H&R Carpets Inc 608 E Main St, Waunakee, WI 53597-1438 608-849-7482 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.6
|
56 Reviews

Reviews


5.0
3 months ago I tried H & R Carpet for new flooring in my whole house when getting it ready for sale. They provided and installed hickory hardwood and carpet. They were very competitive priced, put up with me changing my mind, and accommodated my need to have it ASAP. Other flooring places told me they couldn't do it in the timeline I needed it and H&R carpet could. I was so pleased with them when I bought my next house a few months later and needed all new flooring in it I went to work with the people there again. Once again they had great service helping me choose what to install made sure it was in my price range and did a beautiful job of installation. This also included tiling a bathroom floor & shower and kitchen backsplash. I've spent over $25,000 with them now and I'm very happy.
5.0
4 months ago We are very happy with our new carpeting. We worked with Brenda and she was great and her decorating experience really helped with the overall project.
4 months ago The new tile and carpet looked great. Thanks for the review.
5.0
4 months ago Bill did an excellent job. We would be happy to recommend him
4 months ago Bill is one of our longest tenured installers. I’ll pass it along to him. It should make him smile.
5.0
4 months ago Wonderful personnel from sales floor to installation! They were great to do business with!
4 months ago We try our best to have the best. Thanks for the review.
5.0
4 months ago Great assistance picking out the best carpet for my dog friendly home. Installation went great too. I love my new carpet!!! Thank You H&R.
4 months ago You are welcome!!! Thanks for using us and thanks for taking the time to review us.
5.0
4 months ago The reason you were given 5 stars is your employees gave exemplary service, but with the termination of Brenda we will not be return customers.
4 months ago We appreciate the positive review on our service and are sorry to loose you as customers.
5.0
4 months ago Although scheduled installation changed by 2 days and installation interrupted by product failure (resupply handled rapidly and correctly), we are very satisfied with our new flooring. Kudos to sales staff, business manager, and installation crew. We will highly recommend H&R Carpets to others...and return someday for new carpets in our two bedrooms. Wayne Hammerstrom and Linda Colletti
4 months ago We strive to take care of everyone quickly and efficiently, even when there’s a glitch. Thanks for recognizing that and thanks for the review.
3.0
4 months ago I referred a client to h&r because I liked the selection and told them I was working with Tammy, she was going to recarpet her whole house about $15k . She said Tammy did not treat her very well and acted like she could care less if she did business with you or not. She ended up going somewhere else even though she really liked the carpet she found there, I was really embarrassed that I refer her there. I also spent $20 in flooring and shower tile and when I told her that the installer had trouble installing the shower tile because it was 2 different sizes and wasn't suppose to be she replied oh...so it's unfortunate that this happened because I believe in supporting small hometown business and I like your product. I'm going to think twice before I refer anyone else.
4 months ago Gina, I couldn’t be more disappointed to hear that your referral wasn’t treated with the respect that she deserved. We live on referrals and we are all sorry. Thanks for taking the time to do a review and to let us know.
5.0
6 months ago Awesome job and service. New carpet looks great!
6 months ago Thanks for the feedback Joel. Glad to hear everything looks great.
4.0
9 months ago My second story flooring was delayed do to a new computer system and I can say that it was well worth my wait AND an excellent 50th birthday present to myself. I have had H&R do a few projects and I will continue to use them. Excellent competent workers who are courteous and professional. Thank guys! I will be back AGAIN. Maybe the flooring on the first floor?!?!?!? hmmmmm.......
8 months ago Thanks for the review Michele. Glad we were "worth the wait!"
5.0
9 months ago Wonderful people to work with! Installers were quick and did a great job. Will recommend. Thank you!
8 months ago We try to be quick but make sure we do a great job. Thanks for using us.
5.0
9 months ago Awesome!
8 months ago Thanks Kurt.
5.0
9 months ago Great service!
8 months ago We strive to provide the best service we can to our customers. Thanks for noticing!
5.0
11 months ago Have worked with Brent on several projects over the years. Always goes the extra mile and offers different solutions to fit the budget. I would recommend H&R to anyone looking for a partner in the building/remodeling process. Great job Brent, thanks for all your help!!!
5.0
12 months ago Installer was pleasant and always cleaned up at the end of the day. Brett Ziegler came out and measured floor and gave me good suggestion of what to pick out for flooring. Courtney brought out samples and was very helpful.
8 months ago It's fun when I can make it out to the measure and provide good advice for a solution. Thanks for using and reviewing us. Sorry it took so long to respond. Technical difficulties.
4.0
12 months ago The installers were scheduled to arrive at our house at 7:30 am, but came at 7 am! The installers almost ruined the pocket doors to our two closets in the master bedroom. After installation, we checked them to ensure they would open and close and they were stuck so one guy used a hammer with a screwdriver and then a crowbar to get them to move out of the wall, which dented the wood. The pocket door to my closet still makes noise when opening or closing it so it is hitting the frame inside the wall.
8 months ago These are all things that were addressed with the installers. We're sorry about your experience but know that your review has helped us refine the way we are doing things. Thanks for taking the time and sorry about the late response. We have been experiencing some "technical difficulties" with our ability to respond.
5.0
12 months ago Love my new floors. Brenda, Al, and Dale were a pleasure to work with👍
8 months ago We've got a great staff of people here to help everyone. Thanks for the review and sorry about the late response.
5.0
12 months ago Friendly, good service, excellent installation experience. H & R stands behind their products and installation.
8 months ago We strive to be the best we can be. Sorry for the late response. Technology is supposed to make things work better.
5.0
12 months ago Looks good
8 months ago Glad it looks great. Sorry for the late response. Darn technology.
5.0
12 months ago Love our new flooring! Very quick install. Installer was accommodating & courteous. This is our second flooring purchase from H & R and will not be our last!
5.0
last year I have done a lot of remodeling in various houses and have worked with numerous contractors and flooring businesses. �H & R has measured and installed two flooring projects for me in my current home this past year. �I have been incredibly satisfied with their service. When I saw the previous review it didn't make any sense to me, so I looked into it further. � Nate, you asked how ridiculous it is to be expected to be charged $100 for a deposit for one of their employees to come out and give you a quote. �In my opinion, it isn't ridiculous at all, given that you are located in Chicago, for Pete's sake! �You left that detail out of your one star review.
1.0
last year This company wanted to charge me $100 "deposit" to come out and give me a quote from one of their designers. If I didn't like their quote, I would be out the $100. How ridiculous is that!
5.0
last year Backsplash Tammy Endres was EXCELLENT to work with and the installer was just a good - both gave great things to consider which resulted in fabulous results.
last year "
Love to hear about great results. Please send Tammy a picture of the finished product. She would love to see it.
"
5.0
last year I went to many places to look for carpet for my living room and flooring for my bathroom. After going to four different places, I went to H&R Carpets. The customer service I received was honestly the best service I have ever received anywhere. Amanda spent a lot of time with me explaining the differences in carpet fibers and hard flooring for my bathroom which I very much appreciated as it allowed me to make the purchasing decision I felt comfortable with. Price wise, I found them to be very comparable, if not better, then other carpet businesses, so the excellent customer service sealed the deal for me. It also made me feel good that they use their own installer which I found to be professional and very skilled. My carpet and flooring look fantastic and I am very pleased with the quality of the install. I had my living room, two sets of stairs and a hallway done in carpet and the finishing and seaming on all areas was excellent. My bathroom floor also included new baseboard trim which was perfectly cut and stained and is the end result of all is absolutely beautiful. Thank you so much H&R Carpets. You now have a customer for life!
last year Thanks for the feedback. We really appreciate you sharing your experience with others. We're happy to have you as a customer for life.
5.0
last year I went to many places to look for carpet for my living room and flooring for my bathroom. After going to four different places, I went to H&R Carpets. The customer service I received was honestly the best service I have ever received anywhere. Amanda spent a lot of time with me explaining the differences in carpet fibers and hard flooring for my bathroom which I very much appreciated as it allowed me to make the purchasing decision I felt comfortable with. Price wise, I found them to be very comparable, if not better, then other carpet businesses, so the excellent customer service sealed the deal for me. It also made me feel good that they use their own installer which I found to be professional and very skilled. My carpet and flooring look fantastic and I am very pleased with the quality of the install. I had my living room, two sets of stairs and a hallway done in carpet and the finishing and seaming on all areas was excellent. My bathroom floor also included new baseboard trim which was perfectly cut and stained and is the end result of all is absolutely beautiful. Thank you so much H&R Carpets. You now have a customer for life!
last year We really appreciate the positive feedback. Glad to have you as a customer for life.
5.0
last year Couldn't ask for a better experience "I went to many places to look for carpet for my living room and flooring for my bathroom. After going to four different places, I went to H&R Carpets. The customer service I received was honestly the best service I have ever received anywhere. Amanda spent a lot of time with me explaining the differences in carpet fibers and hard flooring for my bathroom which I very much appreciated as it allowed me to make the purchasing decision I felt comfortable with. Price wise, I found them to be very comparable, if not better, then other carpet businesses, so the excellent customer service sealed the deal for me. It also made me feel good that they use their own installer which I found to be professional and very skilled. My carpet and flooring look fantastic and I am very pleased with the quality of the install. I had my living room, two sets of stairs and a hallway done in carpet and the finishing and seaming on all areas was excellent. My bathroom floor also included new baseboard trim which was perfectly cut and stained and is the end result of all is absolutely beautiful. Thank you so much H&R Carpets. You now have a customer for life!"
last year "
We strive to take care of our customers in the best manner possible. I am thrilled that you appreciate our service. Glad to have you as a customer for life.
"
5.0
last year Great Service and Installation H&R Carpet installed new carpet in our family room and tailored a floor run for our living room. Both are great additions to our house. Thanks H&R team!
last year "
Thank you for using us for your project. Glad we could "tailor it" to your situation.
"
5.0
last year love my new floors! Recently replaced carpet and vinyl with wood laminate and tile and love it! My salesperson was very informative; I took many samples home with me and ordered withing a couple days. My install was done within a few weeks while we were travelling and came home to beautiful new flooring and minimal clean up! I have used H&R for carpet replacement in past and have always been extremely happy with the service and friendly faces at the store!
last year "
Kelly,
Thanks for the review and using our services. The installers mentioned that the wide/long-board laminate you used, looked fantastic in your home.
"
5.0
last year Attentive & Personalized Service! "My first time using H&R. When I arrived, Brent had several flooring pieces out for me to review. I reviewed both carpet and hard woods. Lots of samples. Brent was patient, helpful and I never felt rushed. Loved the entire shopping experience since there was no pressure. My product was delivered on time and in good condition. The installers worked tirelessly and were very friendly and accommodating - even when I wanted to take multiple peeks in! They met my install timeline. Great company. Would use them again."
last year "
Lori, Thanks for the review. The wood floors in your place look fantastic.
"
5.0
last year Outstanding service and design assistance. "I have worked with H & R Carpets a number of times in the past 20 years. This time was not planned. Both Brent and the installer were very conscious of our timing and schedule. They also paid close attention to what we were looking for. The first samples of carpet were not exactly what we were thinking. After some questions from Brent and dialog, he selected a very comfortable carpet in a pattern that matched our taste and budget. I'll never hesitate to recommend H & R to family, friends or anyone who is looking for a great value, great service and high quality products from a local, family owned business."
last year "
Thanks for the review. We couldn't be happier that you are satisfied with your purchase and look forward to helping you in the future.
"
4.0
last year Great service. Love the carpet. Looks great! Carpet layer was fast and did a wonderful job.
last year "
Thanks for taking the time to review our services. If you feel there are things that we could improve on, I would love to hear your suggestions. Brent
"
5.0
last year We Like Your Store! "Your store was recommended by our contractor, Albert Ripp. Our experience with you was better than expected. Your floor clerk helped us pick out a pattern and quality that was great. The rep that measured was polite and informative. The installation was on time. The installer had to make seams but to this day I cannot see them. His workmanship is great. When a few of our family came to visit after installation they were impressed with the look of our kitchen and laundry area. Thank you. John & Pat Dickson"
last year "
John & Pat,
Thanks for choosing us for your project. Courtney enjoyed working with you on your project. Also, thanks for taking the time to do a review on us.
"
5.0
2 years ago New Engineered Wood floor and carpet install "We have used H&R for many years and have always been satisfied. One big thing is that they work with you on the date and time of the install rather than the ""take it or leave it"" attitude. Our installer Bill did a flawless job on both the wood floor and carpet.The only negative thing I would say is that someone forgot to include the new pad for under the floor and it was a last minute thing to get it here in a timely manner , which they did."
2 years ago "
Thanks for taking the time to do a review and we appreciate your repeat business. Sorry about the snafu with the pad but glad it still worked out.
"
4.0
2 years ago Very pleased "We were very pleased with the service we received from H&R Carpets. Tammy was very helpful, and patient, in assisting us with carpet choices. And the installer was wonderful-- on time, friendly, and he did a great job with some complicated stairs. And the prices were very competitive. We could not be more pleased and we would highly recommend H&R Carpets to anyone looking for new flooring."
5.0
2 years ago Thank you for your help today...I really appreciate it!
5.0
2 years ago I recommend H & R Carpets Very happy with H & R Carpets - they did a fantastic job from having the right products to the install!
2 years ago "
Thanks for taking the time to review our services. We appreciate it.
"
4.0
2 years ago I was actually very pleased with the finished product. The interior designer and the person taking measurements came out to my house together and we talked about what I wanted. I was able to view carpet samples in my house. Ultimately I ended up going out to the store to pick my carpet and seal the deal. I only gave 4 of 5 stars just because I didn't necessarily connect with the interior designer, but like I said, I was very pleased with the finished product. The installation was excellent and the guy doing the work knew his stuff, was very friendly, and cleaned up.
5.0
2 years ago Have used H&R for several things, flooring and window coverings. I really appreciate the one on one attention they gave us, the attention to detail they gave us, and the projects all turned out on time, on budget and beautifully done. Thanks H&R, will be back again when the need arises.
5.0
2 years ago Very pleased with their service and recommendations. They had a designer on-site work with me to pick something perfect for my home that actually came in under budget and looked fabulous. Highly recommend.
5.0
2 years ago Terrific experience! Amanda was wonderful--very helpful and knowledgeable. Both my new floors and window coverings re great.
2 years ago "
Thank so much for your review. We appreciate the positive feedback.
"
5.0
3 years ago Great ideas Tammy was my salesperson. She seemed to really understand my likes and desires and we worked well together. I am extremely pleased with how my project pulled together . Staff at HR very helpful and responsive when called with questions. Thank you.
5.0
3 years ago Have used H&R for several things, flooring and window coverings. I really appreciate the one on one attention they gave us, the attention to detail they gave us, and the projects all turned out on time, on budget and beautifully done. Thanks H&R, will be back again when the need arises.
3 years ago Thank you for the review and for the kind words!
5.0
3 years ago I love this place. They did a runner on the wooden steps to our second floor. I am impressed by their knowledge and care. Their interior designers are talented, a service they included with my purchase. And the people that do the installation are very good at their jobs. The runner looks wonderful and is wearing well. I have referred them to others and they have had good experiences, too.
3 years ago Thank you Jt! We hope to see you soon!
5.0
3 years ago Luxury vinyl is the answer. "We have lived in a log cabin home and a high-end condo. Both had wood flooring throughout. The condo master bath had grouted tile floor and a grouted tile walk-in shower. We have downsized to another condo to accommodate our anticipated needs in our retired years. Flooring in both the kitchen and bath was in need of replacement and we stopped at H&R to discuss current options. Amanda covered the wide range of products available today and we decided the answer to our current kitchen and bath needs was luxury vinyl flooring. We chose a sheet version for our small guest bath and went with luxury vinyl tiles for the kitchen. Both are maintenance-free dreams, durable and able to handle water exposure which both these rooms present. Bill removed the old and installed both rooms requiring only one day each. We now are looking to H&R for bedroom carpeting and for wood flooring options in the remainder of the condo."
5.0
3 years ago Excellent Customer Service - Great Products! "We ordered carpet from H&R Carpets 25 years ago and we were happy with their service back then. So when we wanted to replace our carpet in our front living room, stairs and hallway for the first time, we went back to H&R Carpets. Brenda helped us with our decision on what to purchase and we are very happy with our new carpet. She was so good at explaining everything. When we need new carpet for the rest of the house, we will surely go back to H&R. We also had a good installer, Mark, who was very particular and did a great job. He even helped us move back the furniture! Thanks! :)"
5.0
3 years ago Easy Process We needed a new floor for a rental unit. The process was easy and the job was done well. Coordination is key with tenants and H&R handled it well.
5.0
3 years ago Flexible and Reliable Scheduling H&R did a great job of helping me schedule the tile work in our new bathroom and being flexible when some plumbing issues required us to bump them a few days. We really appreciate their help and the quality of work is fantastic!
5.0
3 years ago Very satisfied We were delighted with the quality of the carpet and the vinyl. Our basement looks great again and very light and welcoming. Bill Wipperfurth works hard and did an outstanding job of installation.
4.0
3 years ago Awesome Flooring We used H & R 15 plus years ago and we are just as happy when we used them again. Tammy Endres does a great job working with people to pick out their flooring. We love the tile and carpet that was put in. Installers were on time and professional. Thank you!
5.0
3 years ago wonderful work Rocky finished a carpet to tile job for me and he did it fast and with perfection. We have had many compliments on our new floor. Nothing but good things to say about H&R and their employees.
5.0
3 years ago Great Service Excellent customer service! Brent and his staff always go above and beyond to accomodate my needs without being over assertive. They educate you on the products from every price point and listen carefully to what your needs are.
4.0
3 years ago Hardwood and Tile Installation "We recently had new flooring installed in our condo. We had all but two bathrooms done in new hardwood and the laundry room done with tile. The experience at H&R was great. Tammy, Al and Brent were very helpful throughout the entire process. The hardwood flooring is absolutely beautiful and the installers; Rob and Mark from Burke Flooring are remarkable when in comes to hardwood installation. The only thing that kept me from giving H&R five stars was the tile installation. The person they had do the installation had to return after he finished the job because he did not undercut the doorways and it was listed on the proposal. He also had to replace one tile and re-grout three tiles. Then after he did the re-grouting we found out the grout is darker than what he originally did. I also had to clean up after each time he was here. Finger prints on our doors and all the base molding had grout on it ... no excuse for that. All in all I would good back to H&R for hardwood flooring but NOT for tile if they are using the same installer. The 5 stars I gave for the installation process is for the hardwood installation not the tile work."
5.0
3 years ago Great carpet experience The new carpet transformed our house. Brent & the team at H&R were tremendous. Flawless execution and great support through the process.
2.0
3 years ago "Sorry, but we won't be coming back!" "We are very happy with the product, but the customer service and attitude of the designer left a lot to be desired. Everything was fine until we questioned a couple of the installation prices in the estimate. After we decided to order the product only and contracted another professional installer (at much less cost), it was like we were suddenly no longer welcome in the showroom. Because of this we decided to purchase the tile for one of the projects from another retailer (at !/3 lower cost). We have a couple of more flooring projects coming up, but we will not be shopping at H&R for them. I must note, though, that the person who measured for the projects was very friendly and helpful."
3 years ago "
I apologize for the attitude you recieved and you should know that it isn't our pratice to make any of our customers feel "unwelcome" in our showroom. I will discuss your situation with my design staff in hopes that it doesn't occur to anyone else in the future. Thanks for your honest repsonse.
"
5.0
3 years ago New kitchen flooring "I am very pleased with my new flooring, and the installer was very pleasant as well."
1.0
4 years ago This customer did not leave a comment.