WALGEMEYERS CARPET & TILE

4.8
|
28 Reviews
A FULL service floorcovering store. Free in home estimates available. We are known for our expertise in all aspects of flooring and especially tile.
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
4.8
|
28 Reviews

Reviews


5.0
4 months ago Great serivce. "Carpet installing process, scheduling etc. were great. We had some minor problem - eventually they were very good in sorting it all out. Highly recommended."
3.0
4 months ago Professional but not trustworthy UPDATE: BEWARE PARENTS AND PET OWNERS!! They have failed to produce safety certifications for the products used in our house even after requesting it multiple times. The owner finally agreed to send someone to vacuum the house. The smell has significantly improved after the vacuuming yesterday. It is atrocious that their sloppy installation guys missed this crucial step. t is one thing to have human error, but a whole another thing to NOT take responsibility for their errors, delay rectifying the error and intentionally put customers (and my new baby and pets) in unsafe conditions ORIGINAL REVIEW: Disclaimer: Tired after cleaning 100s of tiny carpet fibres all over the house and feeling like sh** for exposing my baby to VOCs, I am writing this review. I am giving four stars as they were professional. We have a new-born and our cat was peeing in the carpet. We called Walgenmeyers to replace the carpet. They showed up time for the estimate and even brought samples as I couldn't go to the store with the baby, mailed us a quote in a timely manner and scheduled us pretty quickly. The installers came on time and did the job as expected. I appreciate how professional they were. During home visit, I asked Jeff about chemicals in the carpet and he assured me that the carpet was certified for air control and safe. During installation (when they put the adhesive) and after the carpet was installed, the whole house had this really BAD chemical smell. I called him to get more information about the carpet rating and adhesive used but he couldn't give me good answers neither did he call back with answers as he promised. I, then, read about VOCs and benzene and formaldehyde and what not that is released with new carpets. As a new mom, my head was spinning, so I got a hotel room for three days (72 hours as recommend by internet wisdom) and left all the windows open for ventilation. Now I am back home and the house still smells of chemicals. In addition, the carpet fibres are coming off the carpet if we step on the carpet, so I am guess we got really bad quality carpet. If I wanted cheap carpet and untrustworthy people, I would have gone with a big box store and not a local company and probably paid half the price we paid Walgenmeyers. I really wish Jeff had been honest about the smell. We could have discussed it - I might have done one room (with cat pee) instead of all rooms or I would have requested the carpet to be aired out for 72 hours before installation, or I would have installed it before our vacation two weeks from now. So many safer options that what we did. I really wish this company puts people over profits. Maybe too much too ask.
2.0
4 months ago Professional but not trustworthyDisclaimer: Tired after cleaning 100s of tiny carpet fibres all over the house and feeling like sh** for exposing my baby to VOCs, I am writing this review. Giving four stars as they were professional and did the job on time.We have a new-born and our cat was peeing in the carpet. We called Walgenmeyers to replace the carpet. They showed up time for the estimate and even brought samples as I couldn't go to the store with the baby, mailed usa quote in a timely manner and scheduled us pretty quickly. The installers came on time and did the job as expected. I appreciate how professional they were.During home visit, I asked Jeff about chemicals in the carpet and he assured me that the carpet was certified for air control and safe. During installation (when they put the adhesive) and after the carpet was installed, the whole house had this really BAD chemical smell. I called him to get more information about the carpet rating and adhesive used but he couldn't give me good answers neither did he call back with answers as he promised. I, then, read about VOCs and benzene and formaldehyde and what not that is released with new carpets. As a new mom, my head was spinning, so I got a hotel room for three days (72 hours as recommend by internet wisdom) and left all the windows open for ventilation. Now I am back home and the house still smells of chemicals. In addition, the carpet fibres are coming off the carpet if we step on the carpet, so I am guess we got really bad quality carpet. If I wanted cheap carpet and untrustworthy people, I would have gone with a big box store and not a local company and probably paid half the price we paid Walgenmeyers.I really wish Jeff had been honest about the smell. We could have discussed it - I might have done one room (with cat pee) instead of all rooms or I would have requested the carpet to be aired out for 72 hours before installation, or I would have installed it before our vacation two weeks from now. So many safer options that what we did. I really wish this company puts people over profits. Maybe too much to ask.
4 months ago We are sorry to hear that you feel that we were not up front with you. As stated to you, all carpets we sell pass the indoor air quality set forth by the CRI(carpet and rug institute). There are zero harmful products used in the manufacturing of carpet. There is no formaldehyde in this carpet. The only thing that can be an issue is with the order of new carpet! Not anything harmful. Some people, small percentage,have issues with smells. If you would like proof that your carpet, as well as all carpet we sell meets the indoor air quality act, we would be glad to send you the certificate. Thank you for your purchase of new carpet and we hope this clears up any confusion you might of had. We pride ourselves on be honest up front as we as being professional. I feel we in no way should be considered untrustworthy.
4 months ago I appreciate your fast FB response(faster than your salesperson to return my call which hasn't happened yet). You have my email. Please send me certifications for the carpet, carpet pad and adhesive used in our house. The smell was the worst when they put the adhesive - so my guess is most likely the culprit. I hope you will take responsibility for ALL The products you sell to your customers and not "just" carpet. If the adhesive is going to have VOCs, you should have been upfront about that and not wait for the customer to ask you (and I am sorry I didn't do my research before I called you in and assumed you would help me out with making a safe choice). Also, I am still waiting for Jeff to get back to me on why there are carper fibres everywhere. He acknowledged that the installers should have vaccumed after the job but they never did. I emailed him photos and waiting to hear back.
4 months ago Update: They have failed to produce safety certifications for the products used in our house even after requesting it multiple times (and promising to email it as you can read above). The owner finally agreed to send someone to vacuum the house. The smell has significantly improved after the vacuuming yesterday. It is atrocious that their sloppy installation guys missed this crucial step. t is one thing to have human error, but a whole another thing to NOT take responsibility for their errors, delay rectifying the error and intentionally put customers (and my new baby and pets) in unsafe conditions. BEWARE PARENTS AND PET OWNERS!!
4 months ago I sent someone as a courtesy to vacuum within 1 hour of the customers complaint. They have assumed everything they read on the Internet is factual. Again every carpet, as stated to our customers, has the CRI Green label approved for indoor air quality. All products used in home are safe for our environment and cause no harm to people and their animals.
4 months ago Thank you for sending someone over for vacuuming. It is interesting you (still) believe, as a business, cleaning up your own mess after your work is a courtesy and not a necessity. My husband has a PhD and I have a Masters with academic background. We know to research the internet for information based on studies. As I said, it is really disappointing you fail to take responsibility for your actions.
4 months ago Also get your facts straight. I first filed a complaint with your saleperson on Friday and my husband filed a complaint again on Monday morning. Your salesperson never ever called back as he promised to address the issue. We again called on Tuesday morning and after a shouting match, you sent someone to vacuum. Learn to treat your customers with respect.
4 months ago It can be twisted how ever you would like. We can agree to disagree. It's all in the eyes of the beholder. I feel no matter what, no one could have met your expectations. All carpet would have left you with the same odor, vacuumed or not. As far as the shouting match... I listened to your husbands comments and as I would respond he would interrupt me, so yes I spoke loud so he could hear what I had to say. But he was very rood in continuing to interrupt me as I was trying to answer his questions. I'm sorry we did not meet your expectations like we do the other 99% or our customers as you read other reviews.
4 months ago Thanks for finally acknowledging there was odor (for the first time). Please read recent Angie's list reviews on all the complaints about incomplete and incorrect installations and how you had to offer discounts (after installations) to customers(we paid out bill in full). Also please read customer disputes on BBB with your company. I wish I had read them before.
4 months ago And I am sorry to say, you responded only to shouting. you didn't even call us back when we were calm and tried to rectify the situation. What did you expect? That you can ignore customers and not address sloppy work.
4 months ago I am done wasting my time and energy on businesses keen on keeping up with the illusion of being right rather than addressing issues and moving on. We have new carpet. You finally cleaned up. You got paid in full. Good bye. Never again.
4 months ago I've said from the get go that there is a new carpet smell! Just like when you buy new clothes or a new car or anything else that is new. It has an odor. Weather you like it or not. I can not help the new carpet smell, just like other new items, companies can not help that.
4 months ago Unfortunately for some people who are out to screw the small businesses in this country by trying to get something for nothing, we small business have to stand up for ourselves. Some people will say anything they can to get out of paying and it's very easy to detect that. Just wish we too could know that on the front side.
4 months ago Fact: I paid in full on time. To what extent of lies will you go to justify your incompetency. What a cheap stunt. The fact is you got paid on time - even for you sloppy work. I did not demand a discount like you offered to your other customers who were screwed. I choose to support small businesses whenever I can. I am going to stop at this because you are not a honest person who doesn't care about facts. No point in talking to you.
4 months ago Walgenmeyer's Carpet & Tile please educate your salesperson about your products so they know to talk to your customers. Even if it is new carpet smell, we could have both saved ourselves from all this unpleasantness if you had addressed our concerns on Friday when we reached out to you. And walked us through the products and convinced us with facts that I don't have to be concerned. Don't jump up and down and spur blames on customers when you guys are utterly incompetent and uncommunicative. Of course I am not going to risk our health and make sure j protect my family until proven safe. Please have some respect for truth and please don't lie on customer integrity.
4 months ago Like I said 2 sides to every story. Twist how you would like!
4 months ago And before claiming I screwed you, you better have your facts. Please prove how I screwed you. Else delete your comment that I screwed you.
4 months ago Ok again see it how you want.
4 months ago Lol.
4 months ago You are a dishonest company with bad work ethic and incompetent workforce. I can only feel sorry for you.
4 months ago Again see it how you want. You've taken some bad information from a very opinion based Internet and tried using it against a small company. Unfortunately you have allowed yourself to get caught up with wrong information.
4 months ago I believe in science and facts, not your "eye of the beholder" fallacy. Facts don't have versions.
3.0
4 months ago Professional but not trustworthy Disclaimer: Tired after cleaning 100s of tiny carpet fibres all over the house and feeling like sh** for exposing my baby to VOCs, I am writing this review. We have a new-born and our cat was peeing in the carpet. We called Walgenmeyers to replace the carpet. They showed up time for the estimate and even brought samples as I couldn't go to the store with the baby, mailed us a quote in a timely manner and scheduled us pretty quickly. The installers came on time and did the job as expected. I appreciate how professional they were. During home visit, I asked Jeff about chemicals in the carpet and he assured me that the carpet was certified for air control and safe. During installation (when they put the adhesive) and after the carpet was installed, the whole house had this really BAD chemical smell. I called him to get more information about the carpet rating and adhesive used but he couldn't give me good answers neither did he call back with answers as he promised. I, then, read about VOCs and benzene and formaldehyde and what not that is released with new carpets. As a new mom, my head was spinning, so I got a hotel room for three days (72 hours as recommend by internet wisdom) and left all the windows open for ventilation. Now I am back home and the house still smells of chemicals. In addition, the carpet fibres are coming off the carpet if we step on the carpet, so I am guess we got really bad quality carpet. If I wanted cheap carpet and untrustworthy people, I would have gone with a big box store and not a local company and probably paid half the price we paid Walgenmeyers. I really wish Jeff had been honest about the smell. We could have discussed it - I might have done one room (with cat pee) instead of all rooms or I would have requested the carpet to be aired out for 72 hours before installation, or I would have installed it before our vacation two weeks from now. So many safer options that what we did. I really wish this company puts people over profits. Maybe too much to ask!
5.0
11 months ago Outstanding Family Owned Business Provided outstanding service when I needed a new carpet for a rental property. They beat out large chain stores on price and service. Highly recommended.
5.0
12 months ago Trustworthy. Friendly. Prompt. No nonsense pricing The company offers a full range of quality carpets. The owner operator is from the carpet industry and understands it. In a world of deceptive advertising this is a breath of fresh air. I selected one of the new N3 carpets. Pricey but if it lasts as long as it should it will be well worth it. I can highly recommend this company.
5.0
12 months ago Excellent service! Great customer service! Always willing to help around your budget! And fast turn around! Highly recommended!
5.0
last year Great company and such a pleasure to work with! We absolutely love our new wood floors :)
5.0
last year We've had all of our carpet in our house installed by Walgenmeyer's and they have done a fantastic job. Very nice to work with! Would highly recommend!
5.0
last year Huge shout out to Walgenmeyer's! They were wonderful to work with, Eric made the process so easy and we love, love, love our new wood floors. We highly recommend them for your next flooring purchase. We will be back, soon, for carpet!
5.0
last year Wonderful people to work with from start to finish! Love my new carpet and vinyl planks!
last year Hey Walgenmeyers, what brand and style of carpet did I get?
last year Anso Caress nylon carpet and Mannington LVT!
last year Thanks Erik! I've had several people ask. They love how soft it is!
5.0
last year So excited to get my new floors! Thanks for everything!
5.0
last year Erik and his team were great! Great service, great prices, excellent quality!! We just built a house and they did all of our flooring, backsplashes and showers with them. Love it all!! Erik took the time to understand our style and then pointed us in the right direction. Loved the honest feedback from him. Will never go anywhere else.
5.0
last year Great service, great atmosphere, great prices!!! Friendly courteous help! Wouldn't go anywhere else. Thank you for the great experience! Love my new carpet!
5.0
last year Highly recommend Eric and his team, with Eric you get experience and knowledge that is hard to find elsewhere.
5.0
last year A fabulous place to do business they really know their stuff.
5.0
2 years ago Great customer help and fast installation
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
5 years ago I have worked with Steve at Walgenmeyers Carpet and Tile for many years now. They have delivered a perfect record servicing our customers at Chem-Dry of Madison Carpet, Upholstery and Tile/Grout Cleaning. We always recommend our customers hire them when they need new carpeting. Josh

Store Information

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SHAW DESIGN CENTER
2014 S Stoughton Rd
Madison, WI 53716-2850
Hours Mon-Fri. 9:30-5pm
Sat. 9:30-3pm
Sun. Closed

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