GREAT WESTERN FLOORING

4.2
|
351 Reviews
Great Service. Great Products. Great Western.
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Great Western Flooring Co 2061 Lincoln Hwy Unit B, St Charles, IL 60174-1778 630-488-3000 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.2
|
351 Reviews

Reviews


5.0
last week Have used GWF for years for all my tile, carpet and wood flooring needs. Recently replaced the carpeting on my lower level. As always, Lauren was beyond helpful with carpet style and color. GWF pricing is fair, the installation went smoothly and I was even able to have carpeting on my second level re-stretched. Would highly recommend working with GWF!
last week This makes us so happy to hear! Thank you for your kind words and for your continued business. We hope you enjoy your new carpeting for years to come.
5.0
2 weeks ago I had the pleasure of working with Kim Holt from Great Western Flooring and would definitely recommend her for your project. Kim invested the time to understand our unique situation by asking relevant questions. Her passion for design comes through in her positive energy and the way she was able to put together several unique design options for our home. Most importantly, she was able to reduce the many choices into something easy for us to decide on.
2 weeks ago We are so happy to hear this great feedback! Thank you for sharing. Home projects can be so overwhelming and we are glad that Kim was able to guide the process and options for you!
5.0
2 weeks ago I rarely write reviews but the entire experience with GWF in Naperville was so impressive I had to. Seriously, do yourself a favor and shop here first. No other flooring/tile store offers the selection, quality, or service that they do. My wife and I had several flooring projects of varying budgets and our sales associate Kim was incredible! Absolutely excellent from top to bottom - highly recommend!
2 weeks ago Thank you Chris! This is great to hear. We appreciate your business!
5.0
2 weeks ago I rarely write reviews but the entire experience with GWF in Naperville was so impressive I had to. Seriously, do yourself a favor and shop here first. No other flooring/tile store offers the selection, quality, or service that they do. My wife and I had several flooring projects of varying budgets and our sales associate Kim was incredible! Absolutely excellent from top to bottom - highly recommend!
2 weeks ago Business Owner Thanks so much Chris! We appreciate your business and hope to work with you again in the future. Enjoy your newly finished spaces!
5.0
3 weeks ago We had a great experience here. Updated two bathrooms at once. Jesse was the installer that came to our house. He was quick, his crew was polite, and the team cleaned up after themselves. The showers look great too!
last month Business Owner Thank you for sharing! The showers do look great :) We appreciate your business!
5.0
last month I would highly recommend Great Western Flooring to anyone and EVERYONE! They are extremely helpful and professional. Kim worked with me on several projects during my home renovations after purchasing a new home. She was very professional and always available for any questions I had. She mad the whole process easy, stress free, and fun! The installers are wonderful. They were on time, clean, and polite. I honestly could not have asked for better service! A+++
5.0
last month Had a great experience with Great Western Flooring! The employee who helped us, Kim, came to my moms house to measure and make suggestions, and did a great job showing my mom ideas and giving suggestions. We ended up buying tile for the floor and shower, turned out great! Thanks Kim!
5.0
last month Great Western Flooring is awesome! They will help your home renovating dreams come to life! The staff is so friendly, talented, and professional! Kim Holt ( Pirtle) helped my husband and I with a few projects for our new home; everything came out beautiful! She was very friendly and really went the extra mile for us! Best of all, she really has an eye for design so she was able to help us make well informed decisions that we could not be happier with! The installers were on time and professional and when they were done our house was clean and look fantastic! I would recommend them to everyone!
last month We love that you had a great experience with Kim! Thank you for sharing this with us and thank you for your business!
5.0
last month Great experience! Went with my mom to help her pick out tile for floor and shower. The employee Kim ended up going to my moms to measure and make recommendations, both of which we are very happy with! Will shop here again in the near future!
3 weeks ago Thanks for the opportunity to work with you and your mom, Dan! We enjoy every minute of working with our clients and are eager to help with any projects down the road.
5.0
last month In the last few years, my husband and I have taken on some pretty major DIY projects to "update" our 33 year old home. All of the original flooring and tile in our home, which had withheld the test of time while raising 4 children, was from GWF. It was a no-brainer for us to check them out once again, and we are so happy we did! Lauren, Dana and Brianna were not only knowledgable, professional, and full of great ideas, but they were also very patient, fun and delightful to work with! They absolutely took the stress away from us and gave us the confidence we were making good decisions along the way. We are so pleased with the end results....if we live another 30 years (haha), we will be reaching out to GWF again! :)
last month So wonderful to work with you again! Thank you for your review and continued business!
5.0
last month We are so obsessed with our floors and get compliments any time we have someone over. Dana did an awesome consultation with us where she really took our style into account and gave us some great recommendations that we never would have thought of, and for a very reasonable price. The installation was quick, though there was one little area that seemed uneven. Dana came out to personally inspect it and while there wasn't much that could be done to fix it (it was just how our floors sat), I appreciated that they took the time to investigate.
last month Thanks for trusting us with your home! Your new foyer and laundry look 👌 and we appreciate your business!
5.0
last month We used GW Flooring when we built our home two years ago for all of our flooring, tile and carpet needs. We most recently used them to complete our basement and couldn't be happier! Their staff is knowledgable and was very helpful during the design phase of our custom home. I found their pricing fair and competitive and they made this part of our building process much less stressful! I highly recommend the work that they do and wouldn't hesitate to use them again in the future!
1.0
2 months ago Totally disappointed and won't be back. Went to GW at request of our remodeler despite a couple of previous encounters where GW's sales reps were disappointing. Well, this time was no different. I initially called the rep our builder suggested - left a message and two days later no response from her. So, contacted the other sales rep - LJ - and was able to set up an appointment. Without any hesitation we selected the tile we wanted and clearly laid out our needs. We didn't set a price limit nor any restrictions but rather selected tile we liked. In total, we were in the store about 15 minutes and finalized our order. So this was probably the easiest sale GW had made in a while. After our visit no follow up from GW. As we were finalizing details with our remodeler I asked about tile status - they had heard nothing from GW. This was 45 days after our visit. Our remodeler contacted GW to find out where things were at and finalize the order. Apparently nothing had been done until then because we received a call from LJ after our remodeler had contacted her. She called to let us know that the tile we selected could not be used for the purpose we spec'd out and that we'd have to select another tile. 45 Days later! The explanation was that the display board did not contain "specific" enough information so LJ didn't know it wouldn't work. Unbelievable. After clearly laying out what we needed and timeline, GW let things go until they were contacted again and at that time did what should have been done initially, and requested by us, verify availability and functionality. Poor, poor customer service. We will not be buying our tile from GW and won't be back.
2 months ago Hi Frank, Thank you for your feedback. I am sorry that you had a unsatisfactory experience with us. Our goal is always to educate and consult our customers to find the best products for their project, budget and lifestyle - which is why we don’t stock any specific materials. We apologize that we missed the mark on understanding all elements of your needs and we needed to verify your desired product's application to your space. We did not want to sell you a product that was not intended for the space you were using it in. We do not place orders upon design selection. They are only considered finalized and on order upon receiving a signed contract and deposit. In any event, we do apologize if the delay between selection and ordering could have been lessened by our team. We have reached out to both you and your contractor to find a solution for your project needs. As for your initial experience with us, we are sorry that wasn't optimal either. As we understand it, you were disappointed that we did not carry prefinished custom color vents in stock and there was a wait to receive them after your contractor ordered them. Most of what we do is specific to every customer so there are lead times. Please reach out directly to our President, Lauren, who left you a voicemail earlier today to see how she could assist you.
1.0
2 months ago Update - on the 10th Lauren from GW called and left a voice message - GW is dedicated to working on a solution and would I consider taking down my recent review. I called her back within 10 mins to see if there was a realistic solution although I found the request to take down my review is a big ask; in other words let's not tell the truth. Waited two days and no return call from Lauren. So, we went to Tile Shop and found exactly what we wanted and at a lower price and everything will be here next week. So, my original statement remains - if you want to spend a lot and get poor follow-up and no customer service then GW could be for you.
2 months ago Business Owner Hi Frank, Thank you for your feedback. I am sorry that you had a unsatisfactory experience with us. Our goal is always to educate and consult our customers to find the best products for their project, budget and lifestyle - which is why we don’t stock any specific materials. We apologize that we missed the mark on understanding all elements of your needs. Our team will be reaching out with some additional resolution options.
1.0
2 months ago Update - on the 10th Lauren from GW called and left a voice message - GW is dedicated to working on a solution and would I consider taking down my recent review. I called her back within 10 mins to see if there was a realistic solution although I found the request to take down my review is a big ask; in other words let's not tell the truth. Waited two days and no return call from Lauren. So, we went to Tile Shop and found exactly what we wanted and at a lower price and everything will be here next week. So, my original statement remains - if you want to spend a lot and get poor follow-up and no customer service then GW could be for you.
2 months ago Hi Frank, Thank you for your feedback. I am sorry that you had a unsatisfactory experience with us. Our goal is always to educate and consult our customers to find the best products for their project, budget and lifestyle - which is why we don’t stock any specific materials. We apologize that we missed the mark on understanding all elements of your needs. Our team will be reaching out with some additional resolution options.
5.0
2 months ago We always use GWF for all tile and flooring jobs. We just had our master bathroom redone and it looks great. The staff is very knowledgeable and always have great suggestions and ideas.
2 months ago Thanks for the great review, Jeff! We have enjoyed working with you and are glad to hear that you are happy with your new bathroom!
5.0
2 months ago Great Western Flooring helped us pick out new carpet and a runner for our stairs. They were more than helpful (and patient) in the selection process as well as finding a carpet that would suit our young (please read: messy) family well. Installation was quick and easy. Love my new carpet. My little one did too as she started to crawl the day it was installed. Excited to see their new Naperville store and to get going on some bathroom projects. Thank you GWF! We will be back.
2 months ago This warms our heart! Thanks so much for the great review -- we look forward to working with you and your little ones again soon :)
5.0
3 months ago Kimberly from Great Western Flooring assisted us with the selection of hardwood flooring for our home. Kimberly was very helpful and extremely knowledgeable. We had an issue where we wanted to refinish a portion of existing hardwood flooring and install new hardwood directly next to it. We had four vendors tell us in could not be done. Only Kimberly from Great Western Flooring was able to devise a plan. Their very professional install team expertly matched the existing flooring to the new flooring. Extremely pleased with the customer service, installation process and results.
3 months ago Thank you so much for your review, Peter! We are thrilled that you had a great experience with us. We appreciate your collaboration on the project and are so happy that we were able to finish your space to your satisfaction. Please send along pictures if you are able -- we'd love to see it!
5.0
3 months ago Lauren has been a lifesaver! We bravely decided to redo our upstairs shortly before expecting the arrival of our first child. Lauren helped us pick out carpet while providing her opinion on which carpet best met our vision and need. GWF worked with our timeline and we had our carpet before our daughter arrived. We're extremely happy with the install and our new carpet. We recently went back to Lauren for a rug. Once again, she pulled items that she thought we'd like and made it very easy. Thank you, Lauren!
5.0
3 months ago We needed a runner for our hardwood stairs because we kept slipping and falling. I was so nervous about picking a pattern because most carpets are gaudy, "traditional" style. Lauren and Shay set aside a ton of samples for me at the Naperville store to look at and even let me bring them home for a few days to hem and haw over. I'm in love with the pattern we ended up choosing because it’s simple, trendy, yet timeless! The measurement process was quick and easy - Shay came to our home and was done in 15 minutes, and even took the carpet samples back to the store for us. Installation was also very painless; they were done in about 2 hours and left the unused material for us, which Lauren offered to turn into a matching area rug. Thank you for curing our FOBO, GWF!
3 months ago Thank you for your review -- we had to look up FOBO, but we LOVE that we helped cure it ;) We appreciate your business!
5.0
3 months ago We needed a runner for our hardwood stairs because we kept slipping and falling. I was so nervous about picking a pattern because most carpets are gaudy, "traditional" style. Lauren and Shay set aside a ton of samples for me at the Naperville store to look at and even let me bring them home for a few days to hem and haw over. I'm in love with the pattern we ended up choosing! The measurement process was quick and easy - Shay came to our home and was done in 15 minutes, and even took the carpet samples back to the store for us. Installation was also very painless; they were done in about 2 hours and left the unused material for us, which Lauren offered to turn into a matching area rug. Thank you for curing our FOBO, GWF!
2 weeks ago Thank you Jessica! Your runner looks amazing -- we are so glad that we were able to help you cure your FOBO :)
5.0
3 months ago Had no idea where to start with my house - there were so many things to be done. Loved my neighbor's new kitchen, and decided to go with who they had success working with. The staff at the Naperville location of Great Western Flooring was awesome- kind, professional and patient with my endless questions. They took time to understand my likes/dislikes, as well as what I personally needed/wanted in my kitchen- I cook A TON. The designer came out to my home to see the space for herself- which I thought was above and beyond- but come to find it's a standard of what they do to ensure they really understand the space, and make sure what we selected in the store would not only function well in the space, but also look great. They referred me to other contractors or trades to do items that they don't do (electrical, plumbing, etc). They had me digitally sign the paperwork for the sale which was great because I was traveling and still wanted to get this moving forward asap. The installers were fast and on time, and took great care of my home. Honestly thrilled with my new wood floors, countertops and kitchen backsplash. Super thankful to everyone there for making my kitchen my favorite room in the house!
5.0
3 months ago I am a teacher in Chicago Public Schools and we reached out to Great Western Flooring to see if they would be able to donate rugs and carpet squares to our school. Without hesitation, Lauren reached back out to me and was able to donate more than ten rugs to the teachers and carpet squares for our scholars to use in the classroom while they are reading and doing work. Thank you so much Great Western Flooring!
3 months ago Thanks so much for your review! We are always more than happy to help. Best of luck during the second half of the school year and please keep us in mind for any future needs!
5.0
3 months ago I am a teacher in Chicago Public Schools and we reached out to Great Western Flooring to see if they would be able to donate rugs and carpet squares to our school. Without hesitation, Lauren reached back out to me and was able to donate more than ten rugs to the teachers at my school, as well as carpet squares for our scholars to use in the classroom while they are reading and doing work. Thank you so much Great Western Flooring!
3 months ago Thank you for the opportunity to help! We are thrilled that your school can put these to good use!
1.0
4 months ago Speaking from experience: staff is unresponsive (particularly when there's an issue) and overall unprofessional. Good news is...I found a very dependable company along the way, who was able to problem solve, Century Tile. They sell the exact same product for a fraction of the cost, even shipping is less. Plus, they are very friendly and responsive.
2.0
4 months ago Not Happy With The Outcome. I purchased tile through Great Western Flooring Co. After the job was completed by my workmen I called the office and requested returning the leftover tiles. The girl in the office declined. I then asked to call the warehouse about the…
5.0
4 months ago Great customer service and product selection is awesome. Installation was tops.
4 months ago Thank you so much, Matt!
4.0
4 months ago Mostly Good Great Western Flooring Co was a fair company to work with, definitely, and I didn't have any very serious problems, at all. I hired them to work on my entire house, and, for the most part, they plenty organized and professional about it,…
5.0
4 months ago Very Helpful! Great Western Flooring Co has been excellent to work with! They've been ordering samples for me and I haven't had any problems at all. They're communicative and organized and everything has always been perfectly timely. I'm glad to have…
5.0
5 months ago Everything Went Perfectly Great Western Flooring Co installed a new tile floor in our entry-way and a small bathroom. They gave us some options related to tear-out and we chose to do the tear-out ourselves and remove the molding they asked us to. Everything worked…
5.0
5 months ago Awesome I thought Great Western Flooring Co was absolutely phenomenal. They did a great job on the floor. They did exactly what they said they were going to do, and they got it done in a timely manner - a little ahead of time, actually. They have…
5.0
6 months ago They do great work We bought tile from Great Western Flooring Co about twenty-five years ago and installed it ourselves, but this time we had them do everything. We installed hardwood in the family room and dining room and carpet upstairs - four bedrooms, a…
5.0
7 months ago Nice selection with friendly and helpful staff
4 months ago Thank you, Joel!
5.0
7 months ago Extremely satisfied customer I have used Great Western Flooring Co a couple times for a couple different projects. They put some wood flooring in for me the first time. They installed the carpeting upstairs for the second time. Both projects were fairly big projects.…
5.0
8 months ago Terrific Experience! I was referred to Great Western Flooring Co. by one of my friends, and this was my first time using them. I had them replace six boards across the floor. They did a great job! They had to replace and match the stain of the existing boards…
5.0
9 months ago This is one of the best places to do business with. They are experts and there craftsmanship is beyond most. Got exactly what I expected and the customer service team was amazing. Very happy with my overall experience and the rlook perfect. Thank you Great Western Flooring!
5.0
9 months ago Great service, really like the carpet. Couldn't find a better price. See above !
5.0
9 months ago A Very Good Experience! I hired Great Western Flooring Co. to install ceramic tile in my home, and I was definitely very pleased with my experience with the company. They were friendly and professional and I appreciated how attentive they were to detail. They…
4.0
9 months ago Very Friendly. Somewhat Shorthanded. The people at Great Western Flooring Co. are very friendly, and the pricing is fine, so in these respects, I was very satisfied with my experience with them. The reason I wouldn't give them perfect ratings is that they're shorthanded, and…
5.0
9 months ago Extremely Reliable! I've been working with Great Western Flooring Co for over fifteen years, now, and I couldn't be happier with their service. It's a great business with a fantastic selection of flooring and a wonderful team. The sales consultant is very…
5.0
10 months ago LJ Is Awesome! We worked with Great Western Flooring a couple years back and we were so happy with the work they did for us that we actually just started a new project with them a couple weeks back. Working with LJ has been great, he is a hardworking…
2.0
11 months ago I don't know, why I did not check the review of this business before engaging them. I believed in Costco and that is one of the reason, as Costco service has been great and I always assumed that their association is with best service providers. I was wrong. I spent close to $11K on hardwood flooring with Great Western Flooring. I did not shop around and selected them purely based on Costco referral. There were many things that went wrong: Sales person came and did the measurement; he ordered way too many flooring expecting wastage (I am sure, I paid for the flooring and installation for unused items) There were more than 2 boxes of wood remains. I was told that warehouse will process refund only if it is more than 100 SF (anything less can be picked up as a goodwill effort at no cost - what a deal?) The color of base shoes were ordered wrong - white as opposed to cherry. When speaking with the sales person - it was made apparent that it was my problem and not his. They brought neutral colored base shoes and made me run to the store 4-5 times to get a matching stain. when none of them worked: I had 2 options - either place and order and wait for 4-6 weeks to resume the work or go with their neutral colored base shoes. I ended up making another trip to Menards and bought the base shoes with matching cherry color; which costed me more than $120... they finally refunded me about $100 for unused base shoes. I am sure, they must have charged me much more than that but I did not understand their calculation for the refund amount. Air vents was another problem - sales person never offered me these at the first place while placing the order. When installation crew came back they asked me whether I would like to leave the old vents in its place. that's when I realized that the sales person did not ask and we never realized. Again, the issue seems to be mine and not the sales person as in addition to the cost of Air Vents (which is in the range of $75 - $90 each), I have to pay minimum charges for the crew to visit my home again in 4-6 weeks. After several negotiations and favor from the sales person, I was quoted one price.. It was at a point where my house is a mess (old carpet gone and new hardwood half done); I paid them the asking price. After 6 weeks, an installer came to install the air vents. I thought, finally all done... But, he brought 2 air vents less. He installed what he got and took 1 with him to match with others at the warehouse and promised to come back yesterday. I was home the entire day but no one came. I am not sure, how this company with such a service is still in business. Whenever, I have to spend few hundred dollars, I always check on the reviews... but, when I was spending thousands I did not and that has caused me such a grief. I request all you patrons to seriously take all the feedback that others have posted and stay away from this company.
1.0
11 months ago I would give them negative 1 star if I could. Estimate and quote was wrong, possibly purposely, then in the middle of project, they demanded I sign to pay hundreds more. Crews could not speak English, some probably illegal, they could not communicate with you. Once they get your money no one cares, no follow up, everything was a disaster. No one calls to apologize or let you know what is going on when there are problems. Complete joke. Do not do business with these people. Do not give them your credit card, pay in cash if you can, at least the down payment. If you were screwed too, file a complaint with the better business bureau at bbb.org/en/us.
5.0
11 months ago We have worked with Julie and Great Western Flooring on multiple projects in our home and could not be happier. We remodeled our kitchen, tile flooring in several rooms and remodeled our bathroom with fabulous results! The estimate, site visit, and choosing our products at the St. Charles Showroom was very pleasant. The work was fast and clean, and we love the look of our new rooms. Thank you guys so much! Paul
5.0
11 months ago Great People Great Western Flooring Co. has been great to work with. The people have been very good. They are professional, friendly, and pleasant. They respond to my needs and make sure I am satisfied with their service at every step. They work…
5.0
12 months ago My wife and I just had our laminate flooring and carpet replaced by Great Western Flooring. Needless to say, they did a phenomenal job. We couldn't be happier. Their pricing was great, and the designer was extremely professional and easy to work with. I have been in the construction industry for 15 years and their installers did an amazing job. They completed our whole house in 2 days! If there is anything else we need we will not hesitate to contact Great Western Flooring!
2 weeks ago Thank you Brad! We appreciate your business!
5.0
12 months ago Very Satisfactory! I recently used the services from Great Western Flooring Company to have some flooring purchased and installed and was quite pleased with how well the services from them went. The people at Great Western Flooring were very professional and…
1.0
last year Disaster installation This company did an installation in my home last month and destroyed just about every baseboard in the house. I can send pictures to anyone interested. Beware and be warned. RESPONSE FROM Great Western Flooring Co: Hi Al, thank you for…
1.0
last year This company did an installation in multiple rooms in my home last month and destroyed just about every baseboard in each room. I was told this is "normal". Stay away, run fast. Don't even consider letting them in the door. I'm in Saint Charles, Illinois, if anyone wants to see pictures, I have them. Go to any other company, not this one.
1.0
last year I don't usually leave one star review but you certainly don't wanna deal with this company. Before we started this project, we had four quotes and Great western flooring is the highest. We hired them because we trust costco and we think the sales man Gerald is very professional but now it all feels like sweet talks to put your money into their pocket. We met him first time on 10/10/17. Our building is a high rise from 1960s. We were concerned that the tiles we want to remove are asbestos. Gerald took some pieces and said he would test it for us. Couple of days later he called and said it is not and we can remove those tiles, which turned out to be a lie as one day before the starting date he suddenly said he doesn't what the tiles are and we will have to do leveling instead of removing them. Before we sign the contract he also assured us they could finish before December as we had a Baby coming in January 2018. But in the end it turned out that he asked us to sign the contract and make the payment before he gets approval from our building engineer and our whole plan had to be canceled because he doesn't want to follow our building code. He didn't send out the paper work and insurance info until one day before the starting date. I had to do all the communication and Our office said this usually should be done several weeks ahead. We had to find a new lease in a very short time because we cannot move into our building any more, which is $2000 a month. And he asked for $5800 more for the new plan that we simply could not afford any more. We decided we do not want to go through them any more and I asked them twice that please have my keys ready when they pick up and haul back the materials. No, they didn't bring the keys. Surprise surprise! As of today Mar.7, they still have my keys and no message replied. What a disaster!
5.0
last year Great Western Flooring (Naperville, IL) does great work and is a pleasure to deal with. I would highly recommend them. They retiled our Master shower floor and it looks amazing. LJ was reliable in facilitating the entire project and Luis our installer did phenomenal work. If I need any more flooring work done they will be my first call. Extremely happy customer, Jeff
5.0
last year I had a wonderful experience from start to finish with GWF. I wasn't sure what kind of flooring to replace my laminate with and their designer helped me pick something that was not only affordable but also looked amazing! I replaced carpet in my living room as well and the installers did an exceptional job. They were very professional. I LOVE the new carpet & I have received so many compliments! It's so nice to have a family-owned and operated company in the community that I can rely on for any of my home projects!
5.0
last year My wife and I just had our laminate flooring and carpet replaced by Great Western Flooring. Needless to say, they did a phenomenal job. We couldn't be happier. Their pricing was great, and the designer was extremely professional and easy to work with. I have been in the construction industry for 15 years and their installers did an amazing job. They completed our whole house in 2 days! If there is anything else we need we will not hesitate to contact Great Western.
last year Thank you for your business and the great review!
5.0
last year Very Pleased with Their Work Julie from Great Western Flooring Co. was very helpful. She has a great vision for tile and carpeting layout. We ended up getting both and we are very pleased with their work. The pricing was about average. This was my first experience…
5.0
last year Excellent I loved my experience with Great Western Flooring Co. I had used them before because they were the company that my house constructor used. The employees were very professional, courteous, and pleasant to work with. I appreciate that they…
5.0
last year Great! I have used Great Western Flooring many times before and they are always a great company to work with. Earlier this month I went to the store to purchase some tile from them. As always, the quality of tile was great and I got exactly what…
5.0
last year They Had the Best Selection Great Western Flooring Company took the time to meet with me one on one to help select the appropriate tile for my kitchen. They haven't installed it yet but we did order the product. None of the other stores I visited even had this kind…
1.0
last year INSTALLERS TOO FAST!!!! I asked for enough time for installation so the job would be done right, and for experienced installers. 3 people showed up (late). Only 1 spoke English and he stayed in my garage most of the day. He wanted to lay vinyl floors in my…
5.0
last year Professional and Reliable! I've been contracting out to Great Western Flooring Co for a while, now, and have had consistently great experiences with them. They're an incredibly professional company, and I've always had a very easy time contacting them and scheduling…
5.0
last year Awesome experience from start to finish! Had our kitchen and family room remodeled and Great Western was willing to put up with the multiple samples we took home, and back and home again - Brianna was extremely helpful and very professional. Once the selections were made -…
1.0
last year We thought everything was fine when we arranged installing hardwood flooring on our stairs and throughout our upper level. LJ came out to the house, measured the space, discussed the movement of furniture from our upper level to our lower level and finalized the contract accordingly. Then the installers showed up. They refused to move the furniture downstairs. We called their supervisor who reaffirmed that they would not be moving any furniture downstairs even though there was a charge in the contract for doing exactly that. So in order for them to start work, my husband and I had to quickly move three bedrooms worth of furniture downstairs by ourselves. I asked the workers to block off the downstairs with plastic so as to limit dust. After several days, I just went out and bought plastic sheeting and blocked the living room, etc myself. I also had to ask them to block the cold air returns upstairs to reduce the dust throughout the house. Back to Day One. Lunch time. Suddenly, I smell food coming from upstairs. The installers had taken a microwave up to one of the bedrooms and cooked lunch! The next day I told them not to use the microwave in the house. I. Said that they could use it in the garage which did not go over well. The response I got was, "I don't know what difference it makes but if that's what you want. . ." Even using it in the garage, my upstairs still smelled from them eating in the bedroom. The floors are done. At first look, they appear fine. However, as one cleans them, there are spots where the finish is thin and dull. There is a spot in a closet where they sealed a small chunk of wood onto the floor. There are drips of finish on the riser of at least one step; I couldn't bear to look to see if there are more. Fortunately, I will be covering it with a carpet runner. Overall, it was a disappointing experience. I have already been asked by friends if I would recommend them. My answer is a resounding NO.
5.0
last year Great Work So Far! So far, I have had a great experience with Great Western Flooring Co. This has been my first time using the company and I was looking for a backsplash for the kitchen. I liked the product and design that I was able to choose out in the…
5.0
last year We couldn't be more thrilled with the work of Great Western Flooring. We had a badly stained and deteriorated floor in our home resurfaced. We weren't sure it was salvageable but we gave it a try. We also had cheap fiberboard ripped out of the closet floor and replaced with wood. Tony Moralis was the crew lead and he worked near 7 hours almost non-stop carefully and thoroughly doing the work. The quality of the work was first rate and my wife and I can barely believe the results. We heartily endorse the company.
last year Thank you, Bill! We appreciate your business and you trusting us with your home. Your kind remarks have been passed to Tony as well. Have a happy holiday season!
5.0
last year Very Happy Up to This Point So far we have only gone through the contract phase of our process with Great Western Flooring. We haven't had the tile installed yet, so this is kind of provisional, but the two ladies that we worked with there were very pleasant and very…
5.0
last year We love our new carpet. Christine K from the naperville location made all this very smooth and easy. She helped us with choosing the best option for our home and budget and was amazingly professional and nice as pie. The installers were extremely polite and professional. They did a great job on the installation. We would highly recommend them and look forward to work with them again on our next home project.
5.0
last year Purchasing carpeting for one's home is not a small investment and could have been a stressful experience but, instead, it was great with Kimberly's help. I've always considered Great Western a good community partner and now I know personally that you provide great customer service as well.
last year Thank you for the great review! We are so glad that we earned your business and worked hard to keep your confidence!
5.0
last year Excellent Resource Great Western Flooring has a great selection so you don't have search all over to find designer options. I have used them many times since I am a designer and I have never had a bad experience. I have used them for carpets, fireplaces,…
5.0
last year Very pleased with the installation The installation of our flooring was on time and it looked fantastic when finished
5.0
last year Great planning support, excellent installer, great value and quality product. Completely Satisfied!!
last year Thank you so much! We appreciate your business and kind words!
5.0
last year This customer did not leave a comment.
last year Thanks for the great rating!
5.0
last year Brianna had been great to work with throughout this process and has made many great suggestions. My wife and I are really looking forward to seeing our new tile installed!
last year Such awesome news - thanks for choosing GWF. You are in great hands with Brianna!
5.0
last year This customer did not leave a comment.
2 weeks ago Thanks for the great rating!
5.0
last year Dana and Lauren at Great Western have been lifesavers during our home remodel. Their expertise has made the process so much easier. They were able to design two bathrooms and our kitchen, and we are extremely satisfied with their work! We would recommend Great Western Flooring to anyone :)
last year Thanks Colleen! We are so happy to help & can't wait to see the finished product!
5.0
last year Lovely people to work with. Love my new hardwood floor. Will use Great Western Florring Co. for my next flooring project!
last year So nice to hear - thank you for your business! We look forward to working with you again :)
5.0
last year Another professional job by GWF.
2 years ago Thanks for your review, Brian! We love working with you as well - thanks for your business and partnership!
5.0
last year This customer did not leave a comment.
last year Thanks for your rating! We are excited to see your finished carpeting project. Let us know if there is anything we can help with in the meantime :)
5.0
last year Answered Questions Quickly and Efficiently Kim Holt was our representative at Great Western Flooring Company and I felt that she did a great job. She answered all my questions quickly and efficiently and had a very professional attitude. I would say their prices are reasonable. We…
5.0
last year Great Selection- Great Service!! I have used Great Western for several projects and they always deliver. Laurie is my girl!!
5.0
last year Great Showroom with experienced designers Julie and her staff are top notch! They always listen to our clients needs and find the perfect product in their price range.
5.0
last year Lombard kitchen backsplash We were very pleased with the assistance we received in ordering our materials, the speed with which they arrived, and especially the quality of the materials. Our backsplash has completed our kitchen and is absolutely gorgeous.
5.0
last year Great Job! Great Western Flooring Co. did a great job. I am happy with how everything turned out and I would recommend them to everyone. The employees were pleasant to work with and I would use them again if I need to.
5.0
last year Great experience! Ellie has helped us several times as we've worked through our remodel. She has always been very kind, knowledgeable, and patient with our questions. Purchasing tile from her was a pleasure. We will definitely use them again as it was a…
5.0
last year Absolutely Excellent! Great Western Flooring just installed new wood floors for us and everything has been excellent. They have great customer service and we are very pleased with the representative who was dealing with our account, Julie. She is very…
1.0
last year They destroyed our Hardwood flooring when installing. They left huge gaps and it was extremely uneven. They should be shut down by the state of illionois fraud division. The BBB is a joke in helping us resolve the problens.
last year Business Owner Hi Andrew, Per our earlier correspondence on this both with and without the BBB portal, we are still prepared to take care of remaining repairs or adhesive cleanup. We have not heard from you on a time to connect on this since December 2016. Please reach out to us and we will be happy to help.
5.0
last year Great Experience! I am a designer so I have heard about Great Western Flooring through my community, I used them for the first time recently and I am happy with my experience. The sales people in the show room were friendly and helpful. They had the perfect…
5.0
last year Refreshing I'm actually one of Great Western Flooring Co.'s suppliers, and they are one of the most stand-up companies in the industry. They are very ethical and honest--and they simply do what they say they are going to do. Tom S., American Import…
3.0
last year Good Tile I have mixed feelings about Great Western Flooring Co. When I went to the store I ordered 175 square INCHES of tile, what arrived at my home was 175 square FEET of tile. When I went back to the store to return the tile I didn't need, they…
5.0
last year Wonderful experience My experience with GWF has been great. Breanna is wonderful, she is very talented in the design aspect of everything and is very knowledgeable on all of the products. She's very patient and not 'pushy' at all. Overall a great experience…
5.0
last year Picking out tiles, backsplash, etc does not come easy for me but Brianna from day 1 was very helpful is explaining options, heard what I was looking for and found the perfect fit for me. Her expertise and guidance through the process was great along with the installation group and everyone I've worked with at Great Western Flooring. I'd highly recommend going there for great options and helpful and professional service.
last year Great to hear - thank you for your business! Please feel free to send us some pics of the finished product :)
5.0
last year Great place to buy flooring! Tracey was prompt and courteous. She returned my calls and emails right away. She helped me make a decision. She was also very patient with me. I haven't had the floors laid yet, but they came in really fast and Van was very prompt and…
5.0
last year Julie did an out standing job in helping me make my selections and being so wonderful to work with. Julie and Great Western were wonderful and made the experience so much fun!!!
5.0
last year Rough Trip but Great Ending This is the second time we have used Great Western. The first was for carpet replacement throughout our town home and it went flawlessly start to finish. This time, we wanted to redo wall tiles in the kitchen. It took six months to…
5.0
last year Very friendly and fat service! Tracy in the office was extremely nice and very helpful!
5.0
last year Excellent company and product I purchased subway tile from Great Western for a kitchen backsplash. The selection and assistance at the St. Charles store was excellent. Jacob, the installer, was skilled and professional. I would highly recommend this company.
5.0
last year efficient, friendly service wonderful! will definitely recommend to others
1.0
last year Poor communication with Sales Manager – Poor response times 0 explanation about potential discoloration and "contamination" of floor and how that will impact the end result of the coloring of the stain Estimate indicated 2 coats of finish yet installer indicated only 1 coat was applied TV in one bedroom and none of the vents were not covered at all during the sanding/staining process Our home was left unlocked by the installers on more than one occasion Installer seemed to rush through our job to begin another (Installer stated after coming to do work on a Sunday "I have to get this done I have another job that starts on Tuesday" 0 explanation about newly installed wood and how that would cause bevel throughout to not be consistent Stain was discontinued in the middle of our installation yet we were not informed until the stain was an issue When the concerns that the stain was not what we selected were brought up followup to have the field supervisor come out and examine the floors was 1 week out A different “grade of wood was used for a small section of the floor that was replaced, that they never corrected There was not a clear indication of when the job was completed Accepted a $1000 credit on a $6300 job that we will have to have redone in the future and will definitely not be using Great Western Flooring
1.0
last year As others have mentioned the field installations crews are terribly disorganized. After spending over $20,000 through the Costco program, I have been waiting months for them to correct shoddy installation on our stairs that even their own people described as hideous. Incredibly poor customer service and responsiveness. Costco needs to find a better representative.
last year Business Owner Hi Robert, Thanks for your feedback. Our records indicate that we attempted to reach you on 6/2 upon first hearing of your concerns to schedule a resolution, and then did speak with you on 6/7. Rest assured, new materials are on order for you and a full replacement of the stair area is in motion (of course, at no charge to you). Please reach out to us directly should there be anything else that you require.
1.0
last year STAY FAR AWAY. You do not want a company in this much disarray having access to your home or doing work there. There is complete disorganization and lack of communication happening between the warehouse, laborers and everyone else I have spoken with at this mess of a company. I have not gotten a consistent message from anyone. I paid $10,000 for vinyl flooring through the Costco program, thinking anything through Costco is trustworthy and well vetted. BOY WAS I WRONG. First, mess: I am originally told that because it was such a big job (whole house project, demo of existing floor in addition to installation) they were going to drop off and start the project on the same day, yesterday Friday 6/2 and continue work onto Saturday 6/3. I receive email confirmations of a 6/2 start date. So I arranged my entire work schedule to be home to start this project yesterday, put most of our stuff into storage, cleared my house of any personal belongings (as instructed), and bought breakfast and beverages for the crew. I am ready to go. Imagine my surprise on 6/2 when a single laborer in a small SUV arrives and informs me he was instructed by Great Western to drop off the product only, not start the project today as I was scheduled. He doesn't know when they are supposed to come back to actually install it. Umm what?! I immediately call Great Western and I am informed that the laborers were double booked (if this so actually the case, why wasn't I called ahead and informed my work would no longer start at the scheduled time?!?!) and they would start on Monday. I reminded him that he told me Friday into Saturday is what I am SCHEDULED FOR, but for some reason he has to call me back to make sure they can start on Saturday instead. He calls me back and informs me that will start Saturday, today. So the crew arrived today and immediately sees that the things I discussed with the salesperson and was originally quoted for when I sat down with him at my home, most importantly the underlay, and are not included in my order and they cannot start work at all because they don't have the proper materials. I am told explicitly by the laborers that the floor cannot be installed without underlayment, which is obvious in seeing how thin and flimsy the floor itself is. In fact, these men they sent to do the job are not comfortable starting the work at all because it is a way bigger project than they were scheduled for. HOW IS THIS HAPPENING?!?! Great Western measured and walked through my home themselves, I have a quote detailing the work required and I paid 10,000... how exactly was this information not passed along to the men doing the work?!?! So I paid $10,000 and am left with NOTHING. This company is a waste of your time, energy, and money.
5.0
last year We are very happy! Great Western in St. Charles is an excellent business. My husband and I are completely satisfied with your representative, Ellie. She is knowledgeable, personable and very helpful in guiding decisions.
1.0
last year THIS COMPANY IS A MESS STAY FAR AWAY. You do not want a company in this much disarray having access to your home or doing work there. There is complete disorganization and lack of communication happening between the warehouse, laborers and everyone else I have…
5.0
last year Very satisfied I would recommend them
1.0
last year they dont stock tile and prices to high as a general contractor... will not use and will try to steer homeowners away from selecting tile from here
5.0
last year Excellent!!! I've used Great Western for several projects. They do beautiful work and are helpful and fairly priced
5.0
last year Partnered With Great Western Flooring On Construction Work For Clients I'm a builder and Great Western Flooring got materials out to my clients. Brianna was my point of contact and made sure the entire process went smooth. There was a great level of attention to detail, short response time from sales, and…
5.0
last year Unbelieveable Design Skills I just got some carpet and tile from Great Western Flooring Co. and both were very high end. Every step of the way they were in control. The installation was a fantastic service and the price was right in line with everyone else. They have…
5.0
last year Great experience This was our 2nd time working with Great Western. Our Design Consultant, Brianna, was a talented, delightful young lady . She was knowledgeable , organized and her helpful assistance made each project an enjoyable endeavor. Highly…
5.0
last year Good Service I am a contractor and have used Great Western Flooring Company for about 10 years. They provide and install all kinds of flooring for me. They do a great job. The also provide wonderful service in the store for my customers. I have…
5.0
last year Excellent Customer Service! We have been extremely pleased with the entire process thus far at Great Western Flooring!! Dana has done an amazing job of providing us with multiple options and price points. She was so helpful tha we decided to complete two projects…
5.0
last year Very efficient Friendly, helpful
5.0
last year Professional, knowledgeable & friendly service. I met with Kim Holt at least three times and found her to be professional, knowledgeable & friendly. She had great suggestions and advice. Very easy to work with.
5.0
last year Great service would highly recommend Julie was always on top of everything and kept in constant contact with us. We were always aware of what was going on with our remodel. There is nothing I would change with the service we were given.
5.0
last year Amazing experience. This is my second project with Great Western and I'm already thinking about what to do next. Can't imagine working with anyone else!
last year Business Owner Thanks for the kind words, Cari! We have loved working with you and can't wait to continue collaborating!
4.0
last year good service It was good service, however I believe they need someone to just handle the phone calls while someone is personally in the store trying to fulfill an order. Because the customer always being interrupted to wait.
5.0
last year Amazing experience! LJ worked with me to select a wood flooring product. This was my first time buying hardwood so I had a lot to learn. Her knowledge and patience were exactly what I needed-won't go anywhere else for my flooring and tile needs!
5.0
last year very well so far We are hoping our installation goes as well.
5.0
last year EXCELLENT Job The St. Charles location was phenomenal. Julie went above and beyond to find us exactly what we wanted and needed for our family room. We are very excited to see the final product in our home. THANK YOU!
5.0
last year Great service! Great quality! Great service! Quality products! Quality workmanship!
5.0
2 years ago A few weeks ago my wife and I made a trip to Great Western. We have just purchased a second home out of Chicago and are looking to replace the flooring. We met Kim at the store and explained that we wanted to check some samples of flooring but the project wasn't in Chicago so we wouldn't be buying from them. Kim was great. The store had the samples that we wanted to see, she was knowledgable about the product and helpful to us in trying to choose between options. While we aren't buying now, if we ever do new flooring in our Chicago home we will definitely use them
last year Business Owner Thank you for coming to us as your local resource! Best of luck with your new home project(s) - we are always here to help!
5.0
2 years ago A few weeks ago my wife and I made a trip to Great Western. We have just purchased a second home out of Chicago and are looking to replace the flooring. We met Kim at the store and explained that we wanted to check some samples of flooring but the project wasn't in Chicago so we wouldn't be buying from them. Kim was great. The store had the samples that we wanted to see, she was knowledgable about the product and helpful to us in trying to choose between options. While we aren't buying now, if we ever do new flooring in our Chicago home we will definitely use them
last year Thank you for coming to us as your local resource! Best of luck with your new home project(s) - we are always here to help!
5.0
2 years ago Used Great Western for my first house, nicest people around!! Love My Tile, and Carpet!! Thanks Steve!!
5.0
2 years ago Julie helped me tile selection for a bathroom. She's the best. Julie McCaffrey- Wonderful!
5.0
2 years ago Great experience from start to finish I received excellent service from everyone involved. I ordered a area rug , a custom order and got exactly what I wanted. The delivery was very reasonably priced. I was so pleased. They even rushed my delivery to accomadate my schedule!!!
5.0
2 years ago very good work crew. they were careful and cleanup the area well the two people worked together very well
1.0
2 years ago Horrible experience Installed defective flooring in new construction home. Had to wait 9 months. We had to repackage everything move furniture and clean up afterwards. People hired to fix floors ruined cabinets and had to return to fix bubbles in finish etc…
4.0
2 years ago All good from quote to install. From quoting, to install, a great process. Nice people and easy to work with.
5.0
2 years ago Installation was quick and neat. Installers were prompt, neat appearing and friendly. 1st class all the way
1.0
2 years ago Terrible Service I wish I could give a zero star to this company. We came through COSTCO for a hardwood flooring job. The crew ran out of material 3 days into the job and the office didn't respond when we found out about this. It has been nearly a…
1.0
2 years ago Your installation team is wonderful and knew what they were doing. Your customer service is TERRIBLE!!!!! The only one who helped me and knew what he was doing was Van Den Hartog, He was great! Gerade Would NOT recommend.
5.0
2 years ago Carpeting purchase Problem: we needed to carpet the den, but our tastes ran in separate directions. Solution: Tracey worked with us to provide the finest carpeting in our budget and on time, even when we couldn't decide what we wanted. She made sure her A…
5.0
2 years ago A job well done The team was efficient, clean and great to work with.
5.0
2 years ago Excellent Service, Tracey was MOST HELPFUL !! Tracey's product knowledge was most helpful in choosing our new tile. In fact after checking around, we decided to buy at Great Western mainly because we felt comfortable trusting her. Thanks Tracey !!
5.0
2 years ago courteous,professional,fast, and beautifully done. very awesome process from start to finish. price was right, workers were great, job finished fast and looks fantastic. everything great western said was done, always in the loop on material,dates, and work. great job, i highly recommend…
5.0
2 years ago I am always given great customer service! Great Western has the best selection in the western suburbs with the latest products available.
5.0
2 years ago professional professional!
5.0
2 years ago Best selection and service Don't bother with the big box home improvement stores if you are shopping for tile - Great Western has it all, and they also remember who you are! Seriously, don't buy tile before you look here.
4.0
2 years ago Great work, excellent customer service. I had Great Western Flooring Co come out recently to do some work at our home and thought the work went quite well. We did have to have them come back as they had done a plate for us in the wood, but the corners weren't done very well,…
5.0
2 years ago Very professional and high quality products. Brianne was great to work with and very knowledgeable ,professional,and very friendly! Love her!!
5.0
2 years ago Their customer service has been important. We have been using Great Western Flooring Co. for a while and their customer service has been important. They have always been very helpful and reliable with the work that they do.
4.0
2 years ago So far so good. Friendly and helpful. I have no complaints about Great Western Flooring Co. I don't have the product yet so I'm only providing feedback on the experience I've had with the ordering of the tiles. So far, I have no complaints. They are communicative and friendly…
5.0
2 years ago Happy Apple Pie shop is building out a new space, where we will be employing people with and without developmental/intellectual disabilities. Seguin Services, which also helps people with D/ID recommended Great Western Flooring as they had done their epoxy floor. LJ at Great Western Flooring was professional, efficient and exceptionally pleasant to work with. Our floor will be installed next week. Can't wait to step on it!
2 years ago Hi Michelle - thank you so much for your review. We are thankful that we have been able to earn your trust and stamp of approval. Keep us posted on any open items that we can assist with as we get into installation - we are here to help :)
5.0
2 years ago Maggie is great to work with, very knowledgeable and very personable. She has exceeded my expectations. The price, selection and service has been exceptional. Very much enjoy working with great western flooring.
2 years ago Thanks, John! We are lucky to have Maggie on our team and love that she was able to assist you with your project so well. We appreciate your business & review!
5.0
2 years ago So far they have been great. Informative and communicative. Great Western Flooring Co has been really great so far but they still have to do the actual installation. We found out them through someone that was working with them and they were very pleased with the company. So, the person we talked…
5.0
2 years ago Absolutely recommend them. Reliable, punctual and I love the carpet they installed. Well, this is funny because I work for Great Western Flooring Co but they also installed new caropets in my home so I am also a customer of theirs now. I would absolutely recommend them because it was easy to deal with them and I also love…
4.0
2 years ago Friendly, communicative and prompt. Great Western Flooring Co. was fine. We are still waiting for the order to be delivered so they are not quite done but they have been very friendly, communicative and prompt. Everything has been just fine so far. This is our first time…
1.0
2 years ago One of the ABSOLUTE WORSE experiences we have ever had. Sales rep dropped the ball BIG TIME and we ended up paying the price by having our house in disarray for upwards to 9 weeks. No mention was made about vent covers to match the flooring until the day we went in to sign the contract. Got prices, discussed it and made the decision we wanted to go with flush mounted vents before we even left the store. We were told they would just add it as an addendum to the contract. We left and never thought much more about it, figuring that they would take care of it. We just thought about the work ahead of packing up dishes and all kinds of other stuff that was in cabinets in the 4 rooms and where the heck it was all going to go. About 3 or so weeks later they contacted us with an installation date. Installation was to take 3 – 4 days. All was OK except we found out the vents hadn’t come in. Later we found out they hadn’t even been ordered. The crew that installed the flooring did an OK job but they didn’t speak, let alone understand, more than a couple of words of English. And there didn’t seem to be anyone in charge of the group. We asked them at one point about removing a unit that was in a closet as we hadn’t gotten around to doing it ourselves beforehand. They said they would take care of it. Well later on we looked and found carpet fibers near it and removed the unit ourselves, which we would have done if they hadn’t said they would do it, and found that they didn’t install the flooring under it but left the carpeting. They had to redo a good half of the closet to make it right. We didn’t find out that the vents hadn’t even been ordered for over a week later. Sales rep said she needed to measure for them. Personally, I would have thought that vents would have been on their punch list to quote for immediately and then the customer could decide if they wanted the added expense or not. Anyway, she never asked about the vents to start with and then blames us claiming they were inaccessible. Which was a lie, had she ever asked I would have pointed them out if she didn’t see them herself. Anyway it took yet another week or so before she gets here to measure. Then she tells us we can’t have flush mounted vents since the flooring was down. We were about to tell her to rip it up at their expense because she was told what we wanted and if she knew this was a problem then the vents should have been ordered and the installation delayed until they came in. But no. A manager stepped in at this point and said they could be done BUT it would be harder to do and she would have to find the right person to do it. Vents were to take up to 10 BUSINESS days to be made and then shipped to the store (roughly 3 weeks). Took another week before they made an appointment to install them – person never showed up. Wasted my day when I had to wait on someone else to come later in the day. They told us that the vents didn’t fit. Based on what we heard of their conversation in Spanish, it sounded like they didn’t have a clue how to install them. They apparently thought they were drop in vents. We looked at the color and it didn’t match at all. So it took another couple of weeks for them to fix the vents in house to match the flooring and then send someone to install them. The person sent was very rude to us and scratched up freshly painted walls. When we told GW they blew it off. For what we were spending on the flooring I would have expected a better service and response from them. We still have three bedrooms and a hallway to be done and guess what, it won’t be Great Western getting the business. this all started in May and finally got finished in either late Aug or early Sept. Its going to take a year to get things back to normal.
2 years ago Hi George - thank you for your review. We are sorry to hear that your expectations were not met by our team. Our apologies for the delays that your project experienced. Our management team stepped in to expedite a solution for the vents as soon as we had the information we needed to order them. Unfortunately, we were unable to access the vents during the field measure to have known before installation began. We never want to give you anything less than a superior product and installation team. We appreciate your business and feedback!
5.0
2 years ago Great service Knowledgeable, helpful and punctual.
5.0
2 years ago Another journey with Great Western Great Western Flooring and I are old friends. They have worked on three other projects in our home. Great Western is with you every step of the way. Their professionalism is second to none Always my pleasure to work with Great Western.
5.0
2 years ago Very friendly and efficient I just think that the people over at Great Western Flooring were very friendly and they made working with them a good experience. They gave me all of the information I needed which I really appreciated. They did good work and were very…
5.0
2 years ago Excellent and helpful staff The staff over at Great Western Flooring as a whole are just excellent. They are very friendly and I like that they listened to what I wanted before making suggestions. They were very helpful and they showed me a wide variety of carpet…
5.0
2 years ago Remodeling Stress Remodeling can be costly, especially when you make mistakes. But with Great Western you get so much guidance and they challenge your decisions to make sure it's right for you. Customer service is excellent all the way through your…
5.0
2 years ago Impressive Products Great Western Flooring Co. are in the area, so, I have always known about them. In comparison to other companies they had the most impressive products to select from; it's above from what I have seen thus far. At the moment we are only…
5.0
2 years ago This customer did not leave a comment.
2 weeks ago Thanks for the great rating!
5.0
2 years ago Julie had great ideas and helped us tremendously! We enjoyed working with Julie on floor ideas. She's pleasant , helpful and knows her stuff. Sue and jp
5.0
2 years ago Very professional and I really enjoyed working with them. I would recommend Great Western Flooring Co. because they are just very professional. They provide a great service and even thought they didn't measure things correctly in the beginning and we had to to order more from them they had the…
5.0
2 years ago Beautiful store, nice employees The product has not yet been installed, so only a 1/2 revi.
5.0
2 years ago Brianna is amazing; the input she provides is far beyond carpeting. She helped me tie separate areas of the house together via the color of the carpet. It may sound simple, but my tastes have changed over the years and the carpet had to somehow bridge very disparate areas of the home!
2 years ago Thanks for the great review, Patricia! You were definitely in good hands with Brianna - we hope to see you again!
1.0
2 years ago Unscrupulous business practices. Not only did they try to charge us for leveling product they didn't use but they destroyed the finish on the floor during installation and there are gaps everywhere between floor boards. How these guys are in business is beyond me.
2 years ago Thanks for letting us know about your outstanding issues, Andrew. We totally understand your frustration and hope we can get back to take care of everything for you as soon as your schedule permits. Please look out for an email from us.
5.0
2 years ago This customer did not leave a comment.
2 weeks ago Thanks for the great rating!
5.0
2 years ago Great work, floor looks excellent! I am quite happy with how the work Great Western Flooring Co provided went. They were able to get out to us quickly and began work right away. The work went very well and the install went quicker than expected. I would definitely use Great…
5.0
2 years ago Very Satisfied The installation crew was excellent. Very professional and quality workmanship. Would definitely recommend.
1.0
2 years ago My experience with GWF was short-lived. On the other hand, I can see why the reviews are so bad. I knew that my options for a rug in my family room were limited. I needed it to be somewhere between 13 and 15 feet wide, most come in 12 feet. I called to make an appointment and mentioned the size I had in mind. When I arrived at the showroom, I was impressed by the displays not only in carpet but tile as well. The service, on the other hand, was not impressive. Kimberly seemed so put out by the size that I needed in the rug. She did no research prior to the appointment, and had to go through every rug sample to find any with a 15 foot width. She finally reached out to her colleagues returning to inform me that there was 1 manufacturer with 1 style the provided a 15 foot width. Her demeanor toward me was standoffish and I got an impression from her that I should be going through the rug samples myself to determine the sizes, not her. In the end, she suggested that I have a seam in my rug. I would have embraced her opinion as she is supposed to be the professional, but I have been told by several other professionals during my search that I absolutely don't want to do that. At any rate, her attitude toward me got to a point where I finally just left the store angry enough with my experience that I felt the need to post.
2 years ago Business Owner Thank you for your review. Unfortunately not every designer is a perfect fit for every customer & we apologize if you did not feel that special connection. We would love to invite you back to work with another designer that might complement you better. With that being said, there are in fact a very limited amount of roll goods available with those dimensions to create custom area rugs. Our fabricators are excellent at seaming rugs and in the past we have used a border sewn around all edges to increase size, which might be an option for you. We are happy to assist in finding you a wonderful option if you are still in need.
5.0
2 years ago Best employees hands down ... The employees and sub contractors at Great Western Flooring are the best! Always kind and courteous. Their work is exemplary. Cannot say enough good things about the people who work at Great Western Flooring!
1.0
2 years ago Spent thousands on a floor I may have to rip up Our hickory floor was laid in January in the kitchen and family room which are both over a basement and after a couple months it started to buckle and cup. Now they tell us we have too much moisture in the basement and they will do…
5.0
2 years ago Timely, professional and honest. As far as what I liked about Great Western Flooring Co. is that the company was very timely, very professional and very honest about the pros and cons of what they had to offer. I would say the only feedback that I have that could make it…
5.0
2 years ago I felt everything was excellent, from the designer to the completion The designer helped by coming out, seeing house and then setting the plan. Working with the scheduler was easy and I love it. This finished my kitchen. I had one concern, they immediately responded and fixed it. I would highly…
5.0
2 years ago 5 out of 5 stars! This is the first time I have used Great Western Flooring and I was really impressed. We remodeled our bathroom, and used them for the flooring. Our sales contact, Tracy, is absolutely customer driven, and provided excellent customer…
1.0
2 years ago Kimberly was very helpful and professional Great selection of tile. Better than other stores I had checked out.
2.0
2 years ago new bill needed I need a new revised bill. First bill not correct. Have requested new bill at least 5 times from Gerade Hutson and customer service rep Van. Nothing done! Next I will go to Costco direct.
5.0
2 years ago Very helpful Ellie was great!
2.0
2 years ago Went through Costco for laminate kitchen flooring. GW sent 2 installers 1 could not speak english, the other very little. Right off the get go they felt they did not need to remove my kitchen tile. A few phone calls later (1 for me in English, 1 for them in Spanish) the tile was removed. After several hours we noticed that our refrigerator was not working. It is quite large and fits in a tight space. They forgot to plug it in. They could not get our pantry door in right and I am still waiting for them to send someone to address this.They were ready to leave and I noticed that my 1 year old carpet on the steps had debris on it. Asked them to clean it up. They swept the carpet! After they left I found staples, wood chips and the metal stair nose on my back porch which could have gotten on someone's shoes and gotten on the new floor. I called the salesman and the head installer with my complaints and I am still waiting for a response. They claim they have a Costco rep on sight but would not transfer me to this person. I will never go through Costco for any home improvement again. I am surprised they would use this caliber of people to do their installs.
4.0
2 years ago Great customer service. Great customer service!
5.0
2 years ago Our second time using Western flooring in Oswego and would highly recommend to anyone. We love Tracey W!! She is super patient and has spent so much time with me. She knows her stuff and recommends products based on my needs. She is a gem!!
5.0
2 years ago excellent experience Good price, prompt delivery, excellent installer. Product exactly as shown.
5.0
2 years ago A great company to work with on all levels. We have used Great Western Flooring as our primary flooring company since their inception. They've always been a great company to work with and our clients have been very happy with them as well which is very important to us. They have a…
5.0
2 years ago I am pleased with my experience at Great Western Flooring of Naperville I had a good experience with staff at Great Western Flooring of Naperville. My husband and I were interesting in replacing old carpeting in our family room and received helpful and professional advice from our counsultant. Once we made our…
5.0
2 years ago We have used great western flooring 3 times and have always had a great experience The service is impeccable !!
4.0
2 years ago Great Service, large selection, pricey Been here before and really like the store The displays are great visuals Have bought tile for projects The designers are very helpful I realize this is high end and many of the products are expensive, but it is quite pricey and there is…
1.0
2 years ago Price for the product is fair and that is the only thing about this company that is fair. Their sales people are frauds, their team does not speak english so you cannot communicate with them. They bully you into additional fees once the work begins. They are never timely with their jobs as to when they start their day or when they will finish the project. Please stay away from this chain and do not buy into it b/c they are associated with Costco. Costco has made a grave mistake associating themselves with a company run simply for profits and no customer service.
2 years ago Hi Ajay & Kajal, Thanks so much for reaching out to us regarding your project. I'm so glad we were able to provide you a full resolution for all of the items you noted and complete the project successfully and to your satisfaction. I know this review was written before completion but we do hope that your experience has changed. If not, please reach back out to us - we are always happy to help with anything you need. Thank you for your business and best of luck with your new dental practice!
5.0
2 years ago Great Western Flooring's customer service is second to none. From the very beginning, the helpful selection of the flooring material, to the delivery, and the installation was flawless. The whole proc Great service, follow through was flawless!
1.0
3 years ago This company is a fraud. They gave me a quote to pull the carpet in my business to then install vinyl floors. I wanted them there may be additional carpet below the first layer of carpet. On the day of install they discover there is and slap a thousand dollar extra fee to rent a machine to excavate padding glued to the floors. This company is far from professional. They are in the business of making money by executing multiple jobs at the same time. While my project was under way half the team disappeared one day to go work on another job in Naperville. Do not even think for a minute because they are a subcontractor of Costco that they will be honest in their quote and do a stand up job. They damaged my walls and base boards. The list goes on. Be careful if you even dare work with this company on any project.
2 years ago Hi Ajay, Thanks so much for reaching out to us regarding your project. I'm so glad we were able to provide you a full resolution for all of the items you noted and complete the project successfully and to your satisfaction. I know this review was written before completion, but we do hope that your experience has changed. If not, please reach back out to us - we are always happy to help with anything you need. Thank you for your business and best of luck with your new dental practice!
5.0
3 years ago Great Western Flooring-Great Place Great Western Flooring Co is great to do business with. Everyone is friendly, courteous and very helpful. I highly recommend them for your carpet, tile and flooring needs and they have a large selection to choose from.
5.0
3 years ago Tracey has been very helpful Tracey has been very helpful
5.0
3 years ago Bree is an excellent salesperson. Very patient and with good ideas. Cant say anything more at this time as the job has not been completed. Used Great Western some years ago for a total bathroom completion. Was very satisfied. That's why I came back.
5.0
3 years ago excellent so far Past experience is excellent; So far so good but the job has not started yet. Sales rep LJ is top notch!
5.0
3 years ago Very satisfied with service and product selections. We were very pleased with designer Bree. I reviewed our style with her and what we were seeking for our kitchen backsplash. Bree brought out two samples that were exactly what we had been searching for. She ordered samples , they arrived…
5.0
3 years ago Many style & pricing options are availabie. Julie was great to work with. She was knowledgeable about the products, listened to my likes/dislikes, and worked with me to provide outstanding results. Her knowledge and expertise, combined with her willingness to offer various pricing…
5.0
3 years ago Great experience. Brianna was extremely helpful in putting together tiles, with flooring, counters with back splashes. She has a great eye for color and detail.
5.0
3 years ago The best thing about Great Western is their people! Our salesperson, Julie McCaffrey is absolutely the best person we have EVER worked with! Her design talent is fabulous and current with the trends. She is so very consciousness about everything that she does. This makes working with her…
3.0
3 years ago Never receive the product I received this email on the day I should have received the product. The store was under the impression that I had already received it
5.0
3 years ago Service was great and friendly! Julie Mccaffrey is awesome! Van was patient and friendly!
5.0
3 years ago Easy to work with and very courteous! Every staff member that I worked with was kind and very courteous. Great customer service!
2.0
3 years ago Terrible service . I still waiting for them to finish the installation that they started 3 weeks ago. They didn't bring enough material . Also, we scheduled yesterday Saturday for them to finish the j Terrible service . I still waiting for them to finish the installation that they started 3 weeks ago. They didn't bring enough material . Also, we scheduled yesterday Saturday for them to finish the job and they call an cancell the same…
5.0
3 years ago Great working with Kimberly. Kimberly was awesome to work with. Any questions we had she was able to answer and help.
5.0
3 years ago Tracey my sale person was very helpful in assisting me with the vast choices that I had to choose from. I would definitely shop there again. Tracy was very warm and welcoming and allowed me to shop without being pushy. Very knowledgeable about the products .
5.0
3 years ago Great service and attention to detail Very helpful with excellent product knowledge
2.0
3 years ago go somewhere else --dont take the chance with the installers I had bought tile before from GWF for my bathroom and they sent two different color tiles but were very good about fixing the problem--this time I had them install a ceramic floor in my kitchen--the showroom staff were fine I had worked…
5.0
3 years ago Good customer service Great Western Flooring did a great job and were very helpful in the showroom. I asked questions--and they gave any input if I asked for it. They called me right away when my product was ready. Also, Great Western Flooring has a nice…
5.0
3 years ago So incredibly nice I just have to say that the people over at Great Western Flooring are so incredibly nice. When everything was said and done they did a really good job and we are happy with how everything turned out. We did have some hiccups and snags in…
5.0
3 years ago Wonderful! I liked that Great Western Flooring was really nice when we went into the store, and that they followed up on everything. We got flooring for two bedrooms and a loft and they installed it for us. The installation went perfectly. Everything…
5.0
3 years ago Helpful I have used Great Western Flooring once before; I had some tiling done from them and I was satisfied with the results. And for this most recent time the company installed new carpeting in 2 bedrooms and in our living room as well. Lori was…
5.0
3 years ago Love my floors! After 28 years with parquet flooring you should see our Shaw hand scraped laminate floors. They're gorgeous! So, is our carpeting on the 2nd floor. It was a huge job (for us), but couldn't have gone smoother with Great Western Flooring.…
1.0
3 years ago We have had the worst experience with over pricing and a hardwood floor that is a complete disaster on a new construction home. How it passed inspection for closing? Completely covered with cardboard. A month later we have had no help and the inspector is out of town. Seriously? Do not work with these people. It has been a mess from day one
5.0
3 years ago Great selection their pricing and really knowledgeable staff!
5.0
3 years ago Great! We had an excellent experience with Great Western Flooring. We purchased about 1400 square feet of flooring and they provided an installer for us. The installation went excellently and we are very happy with our new flooring!
5.0
3 years ago very happy My clients were very pleased with the runner and the installation
5.0
3 years ago Satisfied customer I purchased a non-stock item from Great Western Flooring and they ordered it for me. I have been using them for about eight or nine years now, and I have stayed with them because they have the product I need. They are always pleasant to…
5.0
3 years ago Very helpful and professional. Well I go in to Great Western Flooring and buy materials from them and cleaning products, so that's how I know Great Western. But every time I have been there the staff has been very helpful, they don't mind showing you different products…
5.0
3 years ago Overall experience great Bree was wonderful to work with. I explained what type of backsplash I was looking for. She pulled out two samples that were perfect. I ordered samples to view at home. Bree is very professional and you can tell she loves her work. We are…
3.0
3 years ago Sales service exceptional, but now that you have had over $4000 of my money for about week (wood) and 1/2 a week (carpet), I really do need to know the installation schedule!! See above. Need the installation schedule as movers need to be schedule. I have 2 house payments. I am renting temporarily as I wait for the townhouse I bought to be carpeted and wood floors installed by your company. I would like to…
5.0
3 years ago Love Laurie in St. Charles location! She has been extremely honest and helpful when discussing carpet color & brand. They also did a beautiful job refinishing our floors.
1.0
3 years ago Avoid them at all costs. ********************* Ordered carpet via flooring program of Costco. Set up for measurement was a breeze. However, my appointment is cancelled the evening before. Reason, the tech has "medical emergency" and no one is able to cover him. The earliest I could reschedule was a week later. (I live outside the town, hence I could not take the appointment 4 days later). Mr Victor shows up next week. Limited product choices if you go through Costco flooring program. Anyways, no quotes have been received from Victor, and it has been two weeks. I tried following up, he claims to be"very busy" or "I don't have your email address". Seriously? All contact information was exchanged at the time of measurement. If you are too busy, then don't accept new clients. I am usually very trusting in products and services of Costco, but this will be one big exception. Mr Victor, people are on deadline. They aren't going to wait indefinitely for you especially when they are paying for the service.
last week Hi Anterpreet, Thank you for your feedback. I am very sorry that you have had a sub-standard experience with GWF and the Costco program. As of last week, your sales representative is no longer with our company. We are working to get up to speed on the backlog as quickly as we can. Please reach out to Dana at 630-445-0619 or danac@greatwesternflooring.com for any questions or updates that she can assist you with.
5.0
3 years ago Great service and prodcut Laid a floor over concrete for us and did an awesome job at a reasonable price
5.0
3 years ago Elle Elle was the best
5.0
3 years ago We had two rooms of carpet put in by GWF. Looks great! They did a nice job. Will use them again.
3 years ago So thrilled that you're happy with everything, Elizabeth! Thanks for your review & your business!
4.0
3 years ago This customer did not leave a comment.
2.0
3 years ago This is for the Oswego GWF location: Had laminate floor installed. Poor sales support: (1) salesperson forgot to include extra molding for new floor area so installers did not have it when they showed up, so...they had to schedule another installer to come back approximately 2 weeks later and I had to miss work again. (2) salesperson did not explain or give us options for door thresholds - they were going to install quarter round which looked ugly; I wanted threshold similar to floor-carpet interface. So...they had to order that for the other installer. (3) salesperson did not mention when we ordered flooring that we were to supply stain and finish for the molding - it was on one of the notes in the invoice as "CS" - customer supplied. So...I had to run to Menard's for some stain and finish while the installer was there waiting. Now: GWF knows what color I have and should know what matches and what does not and they could finish it beforehand and have it ready to install, but noooo...they want me to match it and have only myself to blame if it doesn't. Plus the installer has to wait for it to dry before installing! I think this is very poor service on their part. On the plus side, the flooring is nice and all of the installers were very nice and professional.
5.0
3 years ago Vintage bathroom remodel-Excellant Customer Service and Price- We are remodeling a Vintage bathroom and getting all of our subway tile, decorative floor tile and trim from Great Western in St Charles, IL. We have had a great experience working with Laurie from start to finish. She helped us choose the…
3.0
3 years ago Disappointed I really was looking forward to a great experience and I really wanted to love everything about my two jobs with them. Our tile backsplash job...the installer cancelled two times due to personal problems and I had to ask for a…
5.0
3 years ago Great service and design Outstanding
5.0
3 years ago tile installer was great and salesperson was helpful and attentive I worked with the folks in the Geneva branch, and had tile work done in my bathroom. Laurie was my sales rep. She always responded quickly to my phone calls and emails, and was very helpful by recommending tiles in the styles I was…
5.0
3 years ago Always love working with Julie Floor looks great!
5.0
3 years ago We were very satisfied with our experience with Great Western Flooring! They were very helpful assisting us in making our selection, the order came in on time, and the installation was painless! We lo We were very happy with the whole process of getting our new hardwood floors and new carpet! Thanks for your help and professionalism!
5.0
3 years ago great experiance Laurie at the St. Charles store was extremely helpful and patient with me as we worked together to select the perfect back splash tile.
5.0
3 years ago Great products and service. Showroom staff was knowledgeable and friendly but gave us space to discuss and decide. Installers were prompt and respectful of our house and its furnishings. Overall experience was stress free.
5.0
3 years ago Julie McCaffrey is easy and fun to work with; very knowledgable Worked with Julie on an area rug, backsplash, and window treatments. GWF is easy to work with and had the best selection I could find
5.0
3 years ago Very good experience Good show room, ordering, installation and follow up
5.0
3 years ago Great quality and customer service Efficient and personalized.
5.0
3 years ago Satisfaction guaranteed! We have been using Great Western Flooring for over 10 years and have been thoroughly satisfied. Tracey (Oswego Store) offers many suggestions and is always very thorough and exceeds our expectations! Installers worked very hard and made…
5.0
3 years ago keep up the good work! Several projects were done at my home over the years; all very good. I am especially pleased with the wood floor, tile work, and skills of your employees. The obvious pride in their work, and attention to detail and finished appearance…
5.0
3 years ago I have worked with GWF on several projects and even when there have been problems, they are great about working through to get the no done right. I would recommend this company as they have presented a good track record with my clients in going the extra mile to please the customer.
5.0
3 years ago Excellent customer service and product I had a wonderful experience with Great Western Flooring. Bree was a great person to work with and I love my new carpet.
5.0
3 years ago I order all of my carpet from great western I order all my carpet from great western flooring. The choices are endless and the service is the best!!! They come quickly and do a great job and always clean up. I highly reccomend them.
5.0
3 years ago Perfect as usual Each time I enter the store I am warmly greeted, makes shopping pleasant!
5.0
3 years ago Guaranteed satisfaction! We have been purchasing from Great Western Flooring for over 10 years and have been completely satisfied with their service, recommendations and quality. Highly recommend!
2.0
3 years ago Purchased carpeting through Costco. Carpet ordering via Great Western was the worst experience you can imagine. We placed order, scheduled delivery, we moved all furniture, Great Western cancels the day before, tells us it takes another week, house in a mess for 7 days, Great Western finally shows up, installers are great. Nobody knows why my order was messed-up. Called Costco, they don't care. Costco says its happens....really? Costco stinks as well in customer service, which is surprising.
3 years ago Thank you for your review, Bill. Your feedback regarding the experience you had is very helpful and appreciated. We apologize for the inconveniences that you experienced with your home remodeling/carpeting project. We do our very best to catch any issues before we arrive for installations. In this case, we caught one before coming to your home and wanted to make sure it was fully resolved before proceeding. We do hope that you are satisfied with the additional rebate benefits that we have provided you as a goodwill & with the final results of your installation.
2.0
3 years ago Messed-up house for 7 days!!! Carpet ordering was the worst experience you can imagine. Placed order, scheduled delivery, we moved all furniture, GWF cancels the day before, tells us it takes another week, house in a mess for 7 days, finally show up, installers great.
5.0
3 years ago The whole experience was positive. Efficient and courteous. I would certainly recommend Great Western Flooring. There was some tile installed in my house, along the counter and they also did tiling work underneath all the cabinets. This is the first time I've used the company and I was very…
5.0
3 years ago Very friendly staff.
3 years ago Thank you for your review, John! We appreciate your business & hope to see you again!
1.0
3 years ago You are told a price and then the bill says 2x what was quoted. We are working with a builder. Every time we go in and are quoted a price that we can live with and walk out happy, the e price changes. The first time it doubled, so we went back in and downgraded. The second time we were told $987.00…
5.0
3 years ago Excellent workmanship I am a builder primarily in the Fox Valley area ! I am very happy with the quality , craftsmanship , and customer care I have been getting from the showroom to the actual job site . From Laurie Leahy and Julie in the showroom spending as…
1.0
3 years ago They lost my business mainly because they do not follow up. Plain and simple. I'm in sales myself, and I know for a fact that follow up with your existing clients is key. And I know that if a client emails you (the sales rep) and says "I have a few questions regarding my estimate can you please call me?" as a sales rep you have business to call them back as soon as possible. Yeah, they don't do that. I even went into their showroom in Naperville to ask a few questions after I could not get a hold of my sales rep via email or phone. I was greeted by a girl named Bree, who was very friendly and seemed apologetic and eager to help despite her limited knowledge of the estimate I had been given back in December. She assured me that my sales rep (who's name was LJ) would call me first thing the next day and address any outstanding questions I had. Well, the next day came and went and there was no call. This disappointed me very much, as a contractor friend of mine had reccommended this company to me and I had high hopes. But in the end I'm afraid that's all it was: hope. And I think that the owner of this company is now the Mayor of Naperville, but who ever the owner of this company is, I hope you're reading this. Your follow up is non-existant, and that really should change, but based on other reviews here on Yelp, this seems to be a recurring theme.
5.0
3 years ago I was happy with their work I used Great Western Flooring to floor my lower level. They did a good amount of space, about 800 square feet. The prices were okay. The workers were great. Friendly, professional and efficient.
5.0
3 years ago Every experience with Shaw was Excellent! From the salesman's visit to my home for the estimate, to the installation and crew, to their follow-up to make sure that everything was perfect I was blown away by their service. Would highly recommend them to anyone!!
5.0
3 years ago I enjoyed working with Ellie and Great Western My only issue was that the installer was a little crabby
5.0
3 years ago Good Great Western Flooring provided excellent service. They handled the job in a timely manner. They were very professional and did a good job. They had it done within a really expedient time frame.
5.0
3 years ago Excellent from start to finish. Big project involving tearing existing flooring and rebuilding two layers of subflooring. Had to match to existing flooring. Matches seamlessly and is beautiful. We are very happy with Great Western Flooring and will use them for our next tile or carpet project.
3 years ago Thanks for your review, Lisa! We are thrilled that you love your floors & hope to see you again!
5.0
3 years ago Absolutely incredible! I grew up with the owner of Great Western Flooring. I have used them for multiple carpeting projects. Their prices are excellent. I was able to catch them during a sale they were having on some Mohawk carpeting. Their selection is good-…
5.0
3 years ago I'm telling everyone about them! Great Western Flooring was outstanding! They did the hardwood floors in almost every room of my home, and porcelain tile in two of them. I knew that I wanted oak floors, but they helped me chose which type, and certainly assisted in the…
5.0
3 years ago Efficient and on the ball! This was not my first time using Great Western Flooring. They have completed work for my daughter in the past and she recommended them to me. They came when they said, returned all my calls and did a good job. Everything that they did was…
5.0
3 years ago Outstand