CARPETLAND USA FLOORING CENTER

4.6
|
426 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Carpetland USA Flooring Center 1451 S 108th St, West Allis, WI 53214-4018 414-453-7070 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.6
|
426 Reviews

Reviews


5.0
yesterday Carpetland did a fantastic job! Starting with the salesperson at the store all the way to the installers. Jake, salesperson, was super helpful with picking out the carpet. On the day of the install, the whole process was explained to me in detail. They did a fantastic job & the carpet is beautiful. I don't know why we waited so long to get new carpet!
4.0
yesterday I truly appreciated the communication that Scott provided us and the follow-up call when it was done.
5.0
6 days ago Kathy was awesome. She followed up, kept us informed, and was a wealth of knowledge. The whole experience was great. Will most definitely recommend it to friends and family.
2 days ago Lisa K – Kathy is absolutely an asset to our team at Carpetland. She does a great job! We appreciate your recommendation of us. We can assure you your friends and family will receive the same service you have. Thanks for a wonderful review!
4.0
last week This customer did not leave a comment.
2 days ago John N – Thank you for your review!
5.0
last week Amazing service. Second time purchasing carpet through Carpetland (2 different locations) and had a great experience both times.
2 days ago Stephanie L – Carpetland wants to thank you for your continued loyalty to us. We greatly appreciate your business and are thrilled to know you had very memorable experiences with us. We look forward to serving you again!
5.0
last week The workers were prompt, courteous and professional. The did a fine job.
2 days ago RWalsh76 – We are happy to hear your installers hit the mark for you. We appreciate you taking the time to review our services!
5.0
last week The entire process worked out well. We have dealt with Carpetland before and that is why we returned and would return in the future. We were greeted when we arrived in the store. We were shown several choices and then left to browse and select. We took samples home and were able to decide and then were measured. Carpet ordered and in a few weeks it was installed by two men that did an excellent job. We were checked on to see if we were satisfied--we were. A very good experience. Brian was very helpful and one time we worked with Adam and he was also helpful. Thank you for a good experience. Any carpet needs in the future -we will see you again.
2 days ago Valerie W – Such a wonderful review! All of our sales staff will go out of their way to make sure your needs are met. Brian and Adam both will appreciate your feedback. Thank you!
2 days ago You are very welcome. We meant all we wrote. Your business and staff made that all possible.
5.0
last week The whole experience was great. We had a lot of different colors and styles to choose from, time frame from purchase to install was quick and the carpet was installed very quickly and looks great!
2 days ago Carl & Sam C – It is exciting to hear that Carpetland was able to give you such great service. Your review and kind words mean the world to us, thank you!
5.0
last week Jake and his staff were professional and courteous. He was always going the extra mile to make sure we were taken care of.
2 days ago Paul S – Thanks for leaving an awesome review! Customers like you are who Jake appreciates and makes his job more rewarding. We will be sure to pass your review along – Jake will be extremely grateful!
5.0
last week Great service and carpet!
2 days ago Elizabeth M - We are honored by your choice to do business with us. Your opinion means so much - thank you!
5.0
last week Great carpet, good price. Quick installation. Very satisfied
last week Jeannie L – Wonderful to hear and thank you so much for your review!
5.0
last week This customer did not leave a comment.
last week Thanks for your endorsement Neil!
5.0
2 weeks ago I have purchased flooring at Carpetland on 4 occasions over the last 6 years. I have always had a good experience with them. They have a wide variety of flooring to choose from and my options were clearly explained by Ken. When it came time for installation, that was done in a timely manner and everything turned out great. I will definitely go back when my next project comes along.
last week Rick & Sarah N – Carpetland wants to send a sincere thank you for your continued loyalty to us. We will continue to improve in our services to make sure you will always get the experience you deserve. Thanks for a great 5-star review!
5.0
2 weeks ago Always pleasant and nice. Enjoy working with Joe
last week Cindi & Jeff S - We are glad Joe was able to provide you excellent service. We appreciate your review!
4.0
2 weeks ago We were pleased with our Carpetland experience. Our salesman, Ken Ropp, was pleasant and helpful. we were very happy with our installers, both for the carpet and the tile and pleased with our whole new look of our house.
last week Mary Jo & Gerry F - Ken is a great asset to our team and we are proud to have him with us. Thanks for taking the time to share your experience!
4.0
2 weeks ago Salesman (Ken) was good handling our sale & installation. Nice person to deal with.
last week Dan & Gail S – Carpetland is elated to hear that Ken made your experience a pleasant and memorable one. Ken will appreciate your kind words. Thanks for your feedback!
5.0
2 weeks ago Great experience! We love our new floors! They were installed by very knowledgeable installers. Our salesmen was awesome and helped us every step of the way. Thank you!
last week Tricia & Jay G – We are so happy to hear Adam and your installation crew hit the mark for you. Thanks for your review!
5.0
2 weeks ago The installers were great as to the SALESMAN RON did a wonderful job also
last week Ed & Jenny M – Ron and your installers, Kyle’s Carpet Services do a great job! Thank you so much for taking the time to review how we are doing.
5.0
2 weeks ago The installers were great as to the SALESMAN RON did a wonderful job also
4.0
2 weeks ago Ken Ropp did a great job and shows that customer satisfaction is what he strives for. I have a 5 piece entertainment center and there was a problem with movers coming back to the house to reposition it. Ken took it upon himself to bring a colleague (Joe) to my home to personally reposition the furniture which I very much appreciated as my home was in a state of disarray for 3 months.
last week Glaydes B – Thank you! Carpetland values customer service as a top priority and we are 100% committed to our customers. It is customers like yourself that make our job wonderful. Ken and Joe will appreciate your kind words.
4.0
2 weeks ago Ken Ropp did a great job and shows that customer satisfaction is what he strives for. I have a 5 piece entertainment center and there was a problem with movers coming back to the house to reposition it. Ken took it upon himself to bring a colleague (Joe) to my home to personally reposition the furniture which I very much appreciated as my home was in a state of disarray for 3 months.
5.0
2 weeks ago Very good, punctual and quick. Carpet looks great and excellent customer service.
last week Shanna M – Carpetland is glad to hear Scott was able to take care of your flooring needs in a timely fashion. We will always strive to provide seamless service to our customers and hope you visit us again soon. Thank you for your feedback!
5.0
2 weeks ago Very good, punctual and quick. Carpet looks great and excellent customer service.
5.0
2 weeks ago We needed to make a fairly quick decision since we needed carpet for a rental. Our salesperson was very helpful in narrowing down a selection based on what we were looking for and price range. Carpet was installed in a timely manner and done well.
last week Dan & Pat M – Kathy is knowledgeable and very attentive to her customers needs. We are thrilled to hear she was able to help you find a product you love within your budget. Kathy is ready to help with your next project. Thanks for a great review!
5.0
2 weeks ago Great job!
2 weeks ago Steve G – We are thankful for your review and hope you visit us again soon!
5.0
3 weeks ago Rob Reiner what is the reason we chose Carpetland he was patient knowledgeable and expedited our service
2 weeks ago CarlaMShircel – We are thrilled that Rob was able to provide you the type of service you deserve. Carpetland deeply appreciates your review!
5.0
3 weeks ago The entire process was very good. The sales rep helped us pick out the right carpet and the installers did an excellent job
2 weeks ago Richard & Mari L – Carpetland is glad Scott was able to help you find a product you love and that your installation crew did a great job for you. Thank you for taking time out of your schedule to leave a great review!
5.0
3 weeks ago Awesome working with everyone. The installers did an absolute fantastic job.
2 weeks ago Diane E – We highly value feedback on all steps of the process and are glad your installation crew was able to surpass your expectations. We hope we have the privilege to serve you again!
5.0
3 weeks ago Great experience. Adam was very helpful, polite and accommodating. Positive experience and will go back
2 weeks ago Kim C – Carpetland is elated to hear you had a memorable experience. We do our best to accommodate our customers’ needs and are grateful for the opportunity to serve you. Thanks for a great review!
5.0
3 weeks ago Great experience. Friendly, knowledgeable, and quick. I would definitely recommend
2 weeks ago Ann S – Thank you! Carpetland values customer satisfaction as a top priority and we are committed to our customers. It is customers like yourself that make out job wonderful. We appreciate your awesome review!
5.0
3 weeks ago Our installer did a fantastic job. We love the carpet!
2 weeks ago Donna & Bill J – Carpetland wants to thank you so much for sharing your feedback and for your review. We are glad you love your new carpet!
5.0
3 weeks ago We've gone with Carpetland the last two times we had a flooring need. It no longer pays for us to shop around. First time our finished basement got wet and all the carpet had to be replaced. With their remnant selection, they blew the competitors pricing out of the water and the work was top quality. This year we wanted to replace upstairs carpeting with a hard wood. We were set on something before we walked in, only to later find out it was no longer manufactured. John Shinkle was an awesome salesperson (actually the sales manager). He measured our place, and we eventually realized luxury vinyl planks were our best option. He got us a very fair price, and more important, a great crew out. We have some really heavy furniture. And every part of the install exceeded my expectations.
3 weeks ago Jon T - Reviews like your make our entire team proud of what we do and strive to do even better. We are so glad John was able to exceed your expectations and provide you the service you deserve. Thanks for a wonderful review!
5.0
last month Great experience! Very happy with the floor.
2 weeks ago Dena P – Carpetland is happy to hear you’re are happy with your investment. We hope to see you again soon and thanks for a great review!
5.0
last month Great experience! Very happy with the floor.
5.0
last month Very good quality, very fast install from Day I went to the day of install was only a few days
2 weeks ago Austin A – We are grateful for your review and business. Thank you!
5.0
last month Very good quality, very fast install from Day I went to the day of install was only a few days
5.0
last month This customer did not leave a comment.
3 weeks ago Travis D - Thanks for your review, we appreciate it!
5.0
last month Lisa Lewis is great to work with!
3 weeks ago Ann U – Lisa is a fantastic part of our team who really takes her time with her customers to meet their needs. We are glad she hit the mark for you. Thanks for a great review!
5.0
last month Didn’t know the baseboard would get dinged up. I needed to repaint the baseboards. But floor looks great
3 weeks ago Mary B – Thank you for your review, we appreciate it!
5.0
last month Didn’t know the baseboard would get dinged up. I needed to repaint the baseboards. But floor looks great
5.0
last month Didn’t know the baseboard would get dinged up. I needed to repaint the baseboards. But floor looks great
5.0
last month The experience was just as good as the last time I used them. Installers were friendly, professional and talented. Highly recommend
last month Adam & Beth – We want to thank you for sharing your experience with us. Most of all, we want to tell you how much we appreciate your loyalty. Thank you again from everyone here at Carpetland!
5.0
last month Everything went perfectly as planned. Very pleased with the results
last month Bob S. - Carpetland strives for the best experience possible. We are appreciative of your feedback and want to thank you for taking the time out of your day to review our company!
5.0
last month Jose did a great job on the carpet installation and we like how the Marmolium looks.
last month Grace.Fuhr - It is exciting to hear that Jose was able to give you such great service. Your review and kind words mean the world to our team! Thank you!
3.0
last month Not quite happy with the installation. Did not feel the installers we professional or did a good job. Especially with the caulk job.
last month Lynn P. - We want to thank you for bringing this to our attention via your review. We appreciate the opportunity to come out later this month to correct the issue. We truly value your feedback!
5.0
last month Bruce was great to work with. We were overwhelmed with choices and Bruce patiently showed us many options and helped us pick out flooring. Then helped us find matching tile. Our renovation took a long time and our contractor wanted certain things and Bruce was helpful and patient throughout. We could not have done it without him.
last month Gary & Sharon S – Bruce is excellent at what he does and definitely wants to help his customers in every way possible. We are happy he hit the mark for you and we hope you visit us again soon! Thank you!
5.0
last month Only unfortunate issue was a lack of material that prolonged the instal
last month Shana J - Carpetland appreciates your feedback and review of us. Our salesman and measurers do try their best to get the exact amount of material a job requires based on their measurements. We appreciate you being able to accommodate the installation and are happy that we earned your endorsement!
5.0
last month Only unfortunate issue was a lack of material that prolonged the instal
5.0
last month Everything from start to finish was done in a timely, respectful manner
last month Katie S – Carpetland is happy to hear we earned your endorsement. We appreciate your review!
5.0
last month We had previously had a horrendous experience from another carpet store, had lived for over a month with bare wood and furniture moved out of living and family rooms. They showed up with the wrong pad, the installers spoke little English and then charged us more than the quoted price. The whole process after we chose the carpet was a nightmare. Needless to say I was extremely hesitant to go through this again. I'm so happy we found you. Ron, our salesperson was so helpful. I had a specific carpet and color in mind and he found it and got me a sample. Anyone I came in contact with at the store was super nice. The installers did a great job were professional and so nice. Thank you!!! We still have a few more rooms to carpet and will be back.
last month Chris M – Thank you for sharing your experience with us. We are thrilled that you chose Carpetland and that Ron was able to give you the service you deserve. Ron is ready to help with your other rooms and looks forward to it. Thanks for a great review!
5.0
last month The installation went great, we are pleased with our investment in new carpeting.
last month Mike D – Carpetland is pleased to hear you are happy with your new investment. Bruce will appreciate your feedback. Thank you for your review!
5.0
last month Lisa was fantastic, and the installers were superb.
last month Mary Jo & Tom W – Lisa and your installer, Rupert and his crew do great work. We appreciate your review, thank you!
5.0
last month Scott Seymour was very accommodating and went over and above to help us with our carpet. We did not like our first selection and he quickly took care of replacing it and getting the new carpet installed all in time for the holidays! I highly recommend Carpetland and Scott
last month Blaine V – We appreciate your review Blaine. Thank you!
last month Blaine V. – Scott is excellent with accommodating his customers and we are so glad he was able to help you reselect and schedule your installation in time for the holidays. Scott and our entire team appreciate your recommendation of us. Thanks for your review!
5.0
last month Scott Seymour was very accommodating and went over and above to help us with our carpet.
last month Blaine V - We appreciate your review Blaine. Thank you!
5.0
last month Jennifer was wonderful and followed up with us well!
last month Rhonda H. – Carpetland is thrilled that Jennifer hit the mark for you. Communication is key! Thanks for letting us know how we are doing. Jennifer will appreciate your feedback, thank you!
5.0
last month I was very pleased with Lisa Lewis who kept me up to date. The installers - Dave Schroeder and his co-workers Jake and James did an excellent job. I am very happy with my floor, although it was on back order for 2 months (mfg. problem) I am glad I waited to have it installed. It looks great and I love it.
last month Gerda K. – We are so happy to hear you are in love with your new flooring. Lisa, Dave and his crew will appreciate your kind remarks. Receiving reviews like yours makes our entire team proud of what we do. Thanks for sharing how we earned your endorsement!
5.0
2 months ago We have had 2 bathroom floors installed so far. They both look great! The folks at Carpetland did a very good job with our flooring. They helped us pick out a good quality product, and they came when they said they would come to install it.
last month Chris O. – Thank you for giving Carpetland such high marks. Getting reviews like yours makes all of us enjoy what we do and gives us the fuel to try even harder. Please continue to visit us!
5.0
2 months ago Very helpful in selection and installer was very professional.
last month Bob & Carolyn A – We are thrilled to hear your experience was a smooth and memorable one. Your review means the world to us, thank you!
last month Thank you Jennifer and Darren for your expertise and making this experience a pleasurable one. I will recommend you to my friends and family. Carolyn
5.0
2 months ago Excellent service, good quality and reasonable price.
last month Wendy E. – Carpetland strives to offer the best products, at the best prices and excellent customer service. We are happy to hear we earned your endorsement. Thank you!
4.0
2 months ago The job was done to my expectations
last month Cyndie K. – Thank you for taking the time to review us. We hope to see you again soon!
5.0
2 months ago Jared was great!
last month Mike & Steph W. – Jared is definitely an asset to our team. We are glad to hear he was a good fit for you. Thanks for your review!
5.0
2 months ago Jake Sommer was incredibly professional and accommodating! You should be very proud to have this young man represent your company! Please give him a healthy raise or promotion! Tile and carpet installer teams did a great job!
2 months ago Karolyn K. – Thanks for leaving an awesome review! Customers like you are who Jake appreciates and makes his job more rewarding. We will be sure to pass your review on to Jake – he will be extremely grateful. Thank you!
5.0
2 months ago Jake was fantastic. We couldn't have pulled this off without his input and assistance. I am go glad we had you folks do the proper measurements beforehand. We only ended up with one small extra piece! Perfect!
2 months ago Greta W. – Jake appreciates your kind words and for giving us “high five” for all we do. Thanks for taking time to leave us a review!
5.0
2 months ago Lisa did and excellent job. She found the perfect carpet for our new home at the right price for our budget. We couldn’t be happier with our experience at Carpetland in Racine and with our contact there Lisa! Thank you!
2 months ago Brian B. – Lisa does a great job and is an asset to our team. Carpetland is glad to hear she was able to help you with your project. Thank you for choosing Carpetland!
5.0
2 months ago The crew that installed our carpeting did a great job. They covered a large are in a short period of time.
2 months ago Lana F. – We are happy to hear your installation crew hit the mark for you. Thank you for your review!
5.0
2 months ago I had a fabulous experience at Carpetland! I just needed a small piece for a closet and Jared gave me one of the samples for free! I've been thinking of having hardwood installed and I think that I'll go with Carpetland :)
2 months ago Flying Mouse - Carpetland is elated to hear your experience was fabulous and that Jared was able to help you out. When you are ready to have your hardwood installed, we look forward to helping! Thank you for your review.
5.0
2 months ago Good customer service, carpet selection/quality and installation.
2 months ago John P. – At Carpetland we offer the best products available and truly value our customers. We are glad we hit the mark for you and want to thank you so much for sharing your comments. Thank you for a great review!
5.0
2 months ago The staff was extremely helpful and timely from start to finish. They assisted with carpet selection and the installation went very well. They kept me well informed.
2 months ago Matthew V. – We highly value customer satisfaction and part of that is keeping open lines of communication with our customers. We strive for the best possible experience and are thrilled to receive your review. Thank you!
5.0
3 months ago We are very happy with our carpet! We would definitely work with Carpetland again!!!
2 months ago Jodi T. - Carpetland appreciates your recommendation. We can assure you that your friends and family will receive the same great service you experienced!
5.0
3 months ago We had a very good sales person who helped us a lot. I would and still recommend going there. Prices were right on for what we wanted to pay.
2 months ago Richard & Helain A –Bruce does a great job! We appreciate your review and thank you for taking time to let us know how we are doing!
5.0
3 months ago Jeff was wonderful.
2 months ago Judy M. – Jeff is one of our best installers and many think highly of him. We hope to see you again soon!
5.0
3 months ago with the situations you had to go through to help m, i say you did a real nice job. Thanks you!!
2 months ago Louis & Gina T – Bruce is an excellent salesman and always here to accommodate your needs. He appreciates your feedback. Thanks for choosing Carpetland!
5.0
3 months ago Our salesman Scott was very knowledgeable and helpful throughout the process. The installers did a great job and were easy to interact with.
2 months ago Jeff & Patty M – Carpetland is glad Scott and your installers, Mackie Elliott and his crew were a good fit for you. We appreciate your business and thank you for your review!
5.0
3 months ago Shopping for new carpeting, a daunting task! When we walked into carpet land, we were greeted by Lisa Lewis. There was no pressure, no sales pitch, just a pleasant and personable lady ready to help. I proceeded to tell Lisa about my current carpeting. I knew i wanted to stay with a similar color, have something “big dog” friendly and i wanted that soft plush feel when walking in socked feet. With this limited information Lisa asked questions to figure out my style, my actual needs and the type of carpeting that would best suit those needs. After listening to her we felt educated on what different types of carpeting are made of, the different grades and price levels and how the padding affects not only the feel but the longevity of the carpeting itself. We left that night with a few carpet samples while Lisa promised to scour the whole store for additional samples. (And she did ) She also scheduled a no obligation measure of my house. I actually felt comfortable with the process i had initially dreaded. I cannot give higher praise to Lisa and the entire staff that i had contact with through carpetland. Lisa went above and beyond to get us the carpeting we ultimately chose and was able to stay within budget. The installers were on time, professional and conscientious. They were very detail orientated and the carpeting looked absolutely gorgeous!!! The install included 3 bedrooms, a large family room, hallway and several closets. There was also a lot of furniture to be moved. We couldn’t have been more pleased with the carpet or our decision to work with carpetland. I will definitely be a return customer and recommend them to anyone with flooring needs! Thank you K fischer
3 months ago Kristine F. – Wow, what a great review! Your feedback makes Lisa and our entire team proud of what we do. Carpetland is thrilled to hear your experience was a smooth and pleasant one. We appreciate your kind words and look forward to helping you with your future flooring projects. Thank you for a wonderful 5-star review!
2 months ago Your entirely welcome. It seems that the service industry has gone down hill across the board. I have had a lot of negative experiences. Ex: You schedule an appointment and no body shows up. You leave a message and no one calls back. They promise one thing and always under deliver. It’s as if your asking them to do something for free or they have so much business that yours isn’t important to them. That is why i cant say enough about my experience at carpetland. From the moment i met lisa lewis at the store to the last piece of carpet installed i was totally impressed. I received a quality product at a fair price and si-ed (sp) and his team did the perfect install. Now that is a great group of men/installers! My carpeting looks fantastic and I got that “plush feel when walked on in socked feet” that i was after. I couldn’t be happier or more satisfied. Thank you again, K fischer
5.0
3 months ago Sales person was very helpful and installers were fast and did quality work.
3 months ago Kevin W. - Carpetland is elated to hear Scott was able to help you and that your installation was a success. We appreciate your feedback. Thank you!
5.0
3 months ago Overall excellent experience with everyone I dealt with (sales rep as well as installers) and so far I love my carpet. Thank you!
3 months ago Jackie B. – Carpetland is thrilled to hear your experience was a smooth and memorable one. Thank you for taking the time to review how we are doing!
5.0
3 months ago We stopped by the Pewaukee location to get quotes for our first floor. We where meet by Jake. He asked us numerous questions then let us browse while he did the math based on my measurements. We decided to go with whiskey barrel laminate. Jake gave us an estimated price and I was somewhat shocked. Was a bit more than I wanted to spend. So we decided to shop around. We went to a competitor for a quote and it was considerably more. We got in the car and drove back to Pewaukee, spoke with Jake again and sealed the deal. There was only one problem, the installer he wanted to use wasn’t able to do the installation the week we wanted it done. He promised me it would be worth the wait seeing Jeff is his best installer. I said as long as you are done before Thanksgiving , let’s do it. To make a long story short, Jeff was worth the wait. His quality and craftsmanship was top notch! And yes, As Jake promised Jeff finished my floor before Thanksgiving. Overall great experience with the entire Pewaukee team. Keep up the good work. Extremely satisfied customer, Eric Hatzinger
3 months ago Eric H. – Thank you for taking the time out of your busy schedule to review our business. We are proud knowing that our service and product exceeded your expectations. Sharing your experience makes such a difference not only to Jake and Jeff, but also our entire team! We hope to be as good a fit to others who are searching for a flooring company as we were for you. Thank you for choosing Carpetland!
5.0
3 months ago Heather did a fantastic job of helping me out. She was organized, polite and efficient.
3 months ago Mike & Kristi F – We are thankful for your review and glad Heather was able to meet your every need. We look forward to working on your next project with you. Thank you!
5.0
3 months ago Salesman Jake was very helpful. I really appreciated the expeditious processing of the order and installation. It was a a great overall experience. The guys that installed the carpet did a fantastic job. You delivered exactly what was promised, I could not be happier. You have definitely earned our future business. Thank you very much.
3 months ago John P. – Thank you! Carpetland values customer satisfaction as a top priority and we are proud to hear what you have said. Jake is wonderful and appreciates your feedback. Thanks again for a great review!
5.0
3 months ago I did send the postcard with my review and comments Thanks
3 months ago Sandy C. – We appreciate you sending in your comment card with your review. Thank you!
5.0
3 months ago John was kind and informative. He gave us a estimate right away and was honest about what we needed and didn’t really need. The guys who came over to install our floors were respectful, professional, quick and hard working! We plan on doing our basement floors next and will definetly go through carpet land again!
3 months ago Jennifer L. – John and your installer, Uriel and his crew are exceptional assets to our team. We are lucky to have them. Carpetland is ready to help with your next flooring project. Thanks for an excellent review!
5.0
3 months ago Carpet looks great! Install team was nice and did a great job!
3 months ago Tony & Erica R – Carpetland is thrilled you love your new carpet. Your installer, RLT Carpet Service does great work. We hope you visit us again soon. Thank you!
5.0
3 months ago We were very impressed with the work performed at our home. The carpet is beautiful and the guys did a great job
3 months ago Mike W – We are elated to hear you had a memorable experience with Carpetland. Please share your experience with family and friends – we can assure you they too will have the same experience you have. We appreciate your 5-Star review!
3.0
3 months ago The overall experience was great, in large part due to Kathy and our install person. I was a bit disappointed when your sales rep came out to take measurements for an estimate. He inquired about our pool table and said that due to its weight and size that it would be no problem for the installers to lift and put carpet under, for which I was charged $150 (pool table) fee. The installers came out and were not able to install the carpet on the scheduled date because of the pool table. Thankfully Kathy was able to reschedule us quickly and the installer was willing to do the job on a Saturday evening. It seemed that with a sales rep in person seeing the pool table, that they should have known whether it was doable or not. Normally I would not be frustrated over this however we had an appraisal scheduled the following week for the sale of our house and if we weren't able to reschedule quickly, it could have been a major issue. Other than that, hank you again for the overall great experience and problem solving.
3 months ago Derek H – We are lucky to have Kathy as part of our team. We are also grateful you were able to accommodate a Saturday evening installation and that Kathy was able to get you rescheduled in the time frame you needed. We appreciate your feedback, thank you!
5.0
3 months ago Excellent service! Efficient hard working installers with attention to detail. Product just what I needed all at a reasonable price!
3 months ago Dorothy K. – Carpetland strives for the best experience possible. Every detail matters when it comes to a successful installation. Thanks for taking the time out of your day to let us know how we are doing!
5.0
3 months ago Great Job! Very Professional
3 months ago Dave & Roxanne N – Carpetland USA takes pride in knowing we hit the mark for you. Thanks for taking a few moments to let us know we earned your endorsement!
2.0
4 months ago Store experience was very good. Helpful, accommodating sales people. Installation of vinyl floor was another story. A skim was recommended and applied to hide texture of previous vinyl. Nevertheless, as new vinyl settled into place, previous texture became very apparent. A most disappointing result!
3 months ago Linda C. – Carpetland is grateful to hear you had such a strong experience in the store with our sales staff. Bruce has more than 30 years of experience in the flooring industry and we highly value his knowledge and insight. The purpose of embossing leveler is to reduce the appearance of seams, depressions and the pattern of the existing floor when installing the new floor on top of it. It is considered an industry wide standard. We appreciate you bringing this matter to our attention. Feedback helps us tackle issues and become a better business. Though the skim coating may not have fully covered the pattern of the floor underneath we thank you for giving us a chance to make amends.
5.0
4 months ago Thanks
3 months ago Rachel & Dave – Thank you for your great 5-star review!
1.0
4 months ago Customer service short and very rude
3 months ago At Carpetland USA, we pride ourselves on the customer service that we provide and the way we can make a wide variety of customers excited about their experience with us. We want to apologize if that is not the customer service you received. We attempted to contact you for more details on your experience, but we could not locate you in our system at any of our 7 stores. Please reach out to our corporate office at 262-898-1740 and ask to speak with a manager so that we can make sure you get the service you deserve. We look forward to hearing from you.
5.0
4 months ago None
3 months ago Arline H. – We appreciate you taking the time to review Carpetland!
5.0
4 months ago Jennifer Ulrich (Kenosha) was extremely helpful through the entire process of buying and installation. The man who came to measure was also very good - and gave a few suggestions to make it less stressful. The two men who installed the carpet worked extremely hard and fast and the carpet looks fantastic. They came back the following day to stretch other carpet to take out the ripples and did a great job with that too! I've already recommended your company to a friend who is looking to replace carpet.
3 months ago Gregory & Debbie M – We are delighted to hear your feedback. Reviews like yours are what encourages our team to keep doing what we do. We appreciate your recommendations and can assure you that your family and friends will receive the same experience you have. Jennifer is also grateful for your review, thank you!
3.0
4 months ago Information varied from Sales person to person who took measurements to the installer. I don't consider in stock locally - China. Not sure about the humidity controlled warehouse? Didn't like the delay in ordering it & the rescheduling I had to do at work to compensate for it. The best thing about the experience were the installers. They did a fantastic job on the flooring & carpeting & were very nice & they did a excellent job of cleaning up afterwards.
3 months ago Martin H. - Carpetland is thrilled to hear your installer, Adi and his crew hit the mark and did a great job for you. We are glad the salesman was able to purchase a sample of the material you liked so you could be assured it was the perfect choice for you. We appreciate your feedback and review, thank you!
5.0
4 months ago I would rate my experience 5 stars. From Lisa at Carpetland who really worked with me in deciding the kind of carpet that would work best, emailing me, calling back right after I called her, to the wonderful Latino men who installed the carpet. OMG they were beyond good. They work hard, well, fast and helped me put everything back where it belonged. I would recommend Lisa, these men and carpet land to all of my friends. Dixie VanRemmen
3 months ago Dixie V. – Lisa and your installers are great assets to our team. Reviews like yours rank among our favorite things and we hope you visit us again soon. Thanks for sharing how we earned your endorsement!
5.0
4 months ago I was very pleased with my Carpetland experience. In particular, I found Ken Ropp to be very helpful, easy to work with and a good communicator, good follow-through, and an excellent representative for Carpetland. I have worked with Ken on multiple projects, both personal home and work, and I highly recommend Ken to others for future carpet/flooring needs.
4 months ago Joe B. - We appreciate your recommendation of us and can assure you that your friends and family will have the same great experience. Thanks for letting us know how we earned your endorsement!
4.0
4 months ago Carpet is coming apart at seam and shedding material. Ron
4 months ago Lorraine M - We want to thank you for informing us about this via your review and giving us a chance to correct it. We appreciate your feedback and review!
5.0
4 months ago Great job by Ken!!! Very helpful and carpeting looks spectacular!!!!! Thanks!!!!!!
4 months ago Mr Vilas C. - Carpetland is elated to hear you love your new flooring. Ken is ready to help with any of your future projects. Thank you for reviewing us!
5.0
4 months ago Nice quality flooriiing, reasonable price . Instalallers did a fantastic job on my floor. It's even, no bumps or wrinkles on my new floors and they cleaned up after their mess.
4 months ago Beverly R. - Carpetland is thrilled to hear our installers hit the mark for you and they exceeded your expectations. We appreciate your review!
3.0
4 months ago Took forever to get carpet samples. Was ready to give up when we happen to get Ken Ropp as our salesman. We got satisfaction from him and were able to complete the purchase. Very happy with the installers.
4 months ago Bob & Kay C – We are happy to hear Ken was able to assist you with your flooring needs. We hope you visit us again soon!
5.0
4 months ago Everything went very well. Very satisfied with the service provided by Ken and very satisfied with the carpet and install. Keep up the great work!
4 months ago Mike M. - Carpetland is thrilled to hear you had a memorable experience. Ken is a great salesman and appreciates your encouragement. Thanks for your review!
5.0
4 months ago Ken was very polite and helpful during the purchasing process.
4 months ago Mike & Amanda P – Ken is full of experience and knowledge to share with his customers. He greatly appreciates your review!
5.0
4 months ago Bruce was a great salesperson and the two gentlemen who installed the carpet were great as well. Professional, fast and cleaned everything up. Nice work Carpetland!
4 months ago Kim S. - Thanks for giving us a “high five” for all our team does. We appreciate you letting us know how we are doing!
5.0
4 months ago Scott was very knowledgeable and helped us find the perfect carpet for your cottage. The installers did a great job.
4 months ago Jim & Joyce H – Scott appreciates your review and looks forward to helping you in the future. Thanks for your endorsement!
5.0
4 months ago Ken was very helpful and knowledgeable. It was a very enjoyable experience looking for flooring at Carpetland.
4 months ago Helga H. - We are thrilled to hear Ken made this experience an enjoyable one for you. We hope to see you again soon!
4.0
4 months ago This customer did not leave a comment.
4 months ago Jody V. - Thanks for rating our company!
5.0
4 months ago I have multiple rental properties and I use Ken for everything he's very professional and always gets the job done and the price is always right....Thank you Ken for all your help!
4 months ago Steve & Collen G – Ken is a great asset to our team and he appreciates your kind words. Thank you!
5.0
4 months ago Knowledgeable staff and expert installers.
4 months ago Rick & Diane F – Carpetland appreciates your feedback and awesome review!
5.0
4 months ago The salesman, and the installers were pleasant and efficient. We are very pleased with the result.
4 months ago Peter & Alic S – Carpetland is happy we were able to exceed your expectations, thanks for your review!
5.0
4 months ago We had a great experience. The employees we worked with were all professional, responsive and efficient.
4 months ago Carole C. - Thanks for a great 5-star review!
4 months ago You are welcome and thank you.
5.0
4 months ago Ken was very helpful with selections and patient with my changes.
4 months ago Sarah & Dan F – Ken appreciates your feedback and taking the time to leave us a review! Thank you!
1.0
4 months ago Follow up when there are issues is HORRIBLE from this company- I called in with carpet issues I was having and was told to send in photos to show the repair guys. Heard back from them one time when I asked if they received photos, they said yes and were checking.. one month later and many resent emails, no response at all. Just hope if you get flooring from here, you don't need any additional service/repairs in the future as you will most likely never hear back from them.
4 months ago We are sorry it took a while to get back to you with pricing on the carpet your pet damaged. The salesperson you were working with really didn’t know how to price it out and sent it on to the service manager but didn’t provide any details. For this we are truly sorry as it should have been something very easy to get done for you. Please accept our apologies.
5.0
4 months ago Customer service was excellent. Installation was awesome, carpet looks wonderful. Highly satisfied.
4 months ago Gpedrosa – Thank you for giving us a “high five” for all we do. We hope you come back and visit us again soon. Thank you for an excellent review!
5.0
4 months ago Very professional from the time we entered the store to the very time the installer left. Every phase of the process was was met with satisfying the customer in mind. It seems rare in these times that satisfaction is held in such regard as Carpetland has given us. We highly recommend this company and hope to do future business with them in the future. At the very least look them up! I do not think you will be disappointed.
4 months ago Kurt H. - Scott is appreciative of your feedback and we are thrilled to hear your experience was a great one. We also appreciate your recommendation of us. We can assure you that your friends and family will have the same experience you have had. Thanks for a great review!
5.0
4 months ago Great price on carpeting. Rob, my sales person at the Whitefish Bay store was extremely helpful and knowledgeable. Excellent installation. My carpeting looks fantastic. Sooo happy I went with Carpetland USA over Malkin in Menomonee Falls. Malkins sales people were unhelpful, never even called me to set up a room measurement. Guess they didn’t need the business. Their loss and I’m glad because Carpetland USA was awesome!
4 months ago Imwinona – Carpetland is grateful you chose us over other companies. Rob is a great salesman with lots of knowledge and experience to share. He looks forward to helping with your future flooring projects!
5.0
4 months ago Store & Sales staff where very helpful, selection was also best that I had seen after being at 2 different retailers. Installation went rather smoothly, about a 3 week wait. Final invoicing included some items that where not done, corrected afterwards but should clearer prior final payment. Overall a very good experience.
4 months ago David V – We appreciate your honest feedback. We are glad you had a great experience with us. Thank you for your endorsement!
5.0
4 months ago The installers were terrific problem solvers, competent and respectful!
4 months ago Dennis & Mary Ann W – Your installers, Kyle’s Carpet Service are an asset to our team. We are happy to hear they exceeded your expectations. Thank you for a great 5-star review!
5.0
4 months ago The installers were terrific problem solvers, competent and respectful!
5.0
4 months ago The installers were terrific problem solvers, competent and respectful!
5.0
4 months ago Great buying experience. Scott was very helpful and the installers were very professional
4 months ago Jim A. - Scott is very committed to his customers. We are glad he hit the mark for you. Thank you for letting us know how we are doing!
4.0
4 months ago I think that I was unaware that they would be at the house so late. They did not finish until almost 9pm at night. They did a great job and worked efficiently.
4 months ago Nettiemd – Carpetland is elated that you love your new floor. We appreciate that you were able to accommodate the installers, so they could complete the job on schedule. Thanks for your review!
5.0
5 months ago Scott was terrific in explaining the differences of flooring and carpeting. Very very knowledgeable, friendly and a great personality. Both installation crews did an outstanding job and we can't be happier with the end product. Thank you to everyone for making this a pleasant experience.
4 months ago Kerry & Debbie K – Scott is a great asset to our team. We are happy to hear you had a memorable experience with us and love your new flooring. Thanks for a great review!
4.0
5 months ago The selection of flooring was good. The removal of old carpeting went well. Installation of new flooring went very well. We are very satisfied with the finished product. However, there was some confusion about the final statement. The final statement indicated indicated we owed less than we had paid. It was explained that the carpet removal charge was not noted on the final statement. We ended up paying what we originally agreed to pay, but the confusion regarding the final statement did not inspire confidence in Carpetland.
4 months ago Armond C. - Carpetland is thrilled to hear that your experience choosing and having your new flooring installed was smooth and memorable. We are in the process of mailing out the documents that should provide you comfort in knowing that everything was charged as originally quoted. We appreciate you choosing Carpetland and hope you visit us again soon. Thanks for your review!
5.0
5 months ago Brice was great to work with and the two gentleman who came to install the carpet did a great job. Both were polite and professional. I believe for one of the it was his first job with Carpetland. Nice job!
4 months ago Kim S. – Bruce and your installation crew, Vanderboom Carpet Installers are grateful for your feedback. We are glad our team exceeded your expectations. We appreciate your review!
5.0
5 months ago Everyone was great!
4 months ago Lisa G. - Carpetland is thrilled to hear you enjoyed your experience. Thanks for letting us know we earned your endorsement!
5.0
5 months ago They always call with plenty of notice and does a great job!
4 months ago Alounna G. – Ron looks forward to helping you with your future flooring needs. Thanks for your review!
5.0
5 months ago Carpet looks great. Installers were friendly, efficient, and accommodating--great folks.
4 months ago Kurt S. – Adam will be elated to see your feedback. We appreciate your “high-five” for all that we do. Thank you for a great 5-star review!
5.0
5 months ago Excellent service
5 months ago Robert & Patricia M - We are honored by your choice to do business with Carpetland. Thank you for a great 5-star review!
5 months ago Great service
5.0
5 months ago Love the final product. Installers and sales staff were very pleasant and professional.
5 months ago Peter V - Thank you for your kind words and giving us a “high five” for all that we do. We appreciate you taking the time to review us!
5.0
5 months ago It was a great all around experience from the sales process with Mr Lugwig to the professional installation team.
5 months ago Eddie & Gwen B: Thank you for taking the time to let us know how we are doing. Your review of your services and products make us so proud of what we are doing. Bruce looks forward to helping you with your future flooring projects!
5.0
5 months ago It was a great all around experience from the sales process with Mr Lugwig to the professional installation team.
5.0
5 months ago I was very pleased with your sales support and the installers.
5 months ago Theresia F. - Receiving reviews like yours ranks among our favorite things and makes us all feel proud of what we do. Thank you for your endorsement!
5.0
5 months ago Great installation job. We are very pleased with our carpet selection.
5 months ago Mark & Jean D - Carpetland strives for the best experience possible. We are appreciative of your feedback and want to thank you for taking the time out of your day to review our company!
5.0
5 months ago Jake has been great to work with, from the purchase to the installation. He was always available to answer all of my questions. Will definately recommend to family and friends.
5 months ago Karen M. – Thanks for leaving an awesome review. Jake is very committed to his customers and he will be extremely grateful to see your feedback. We can also assure you that your friends and family will receive the same great experience you have!
5.0
5 months ago Everyone was patience and knowledgeable.
5 months ago Randy & Donna H – Thank you for letting us know we hit the mark for you. We hope you visit us again soon. Thank you for your review!
1.0
5 months ago I don't even know where to begin. Our experience with the Germantown Carpetland USA store has been a compilation of unsatisfactory workmanship, horrible communication, false advisement, over charging, billing errors and overall lack of any type of customer service. Our new vinyl interlocking flooring installation began over 6 weeks ago, has required 7 separate appointments (one of those was a no-show by Carpetland) and the job still has not been completed. We've called, stopped into the store, and I even wrote emails to the vice president and president (on separate occasions) with no response. Every time I think that they will FINALLY finish the job so we can be done with them, they screw something else up. The last appointment was supposed to be with the installer that they said could fix any outstanding issues. He was supposed to install the final transition piece at the top of our stairs. The transition piece didn't quite cover a dime-sized notch that was cut into the flooring when it was installed (5 weeks prior), so instead of replacing that one piece of flooring, he went to ******** to get calk so he could fill in the hole. In addition to that, the adhesive that was used on the transition piece is not sticking and has become a very dangerous trip hazard at the top of our stairs. We stopped into the store to talk to our salesman about this and now haven't heard from him or anyone else from Carpetland in over a week. I'm done. I will be pursuing other means to have this fixed and I will advise anyone that will listen to NEVER SHOP AT CARPETLAND USA!!!
5.0
5 months ago Very nice job on the hardwood floors. We will recommend carpet land to our friends
5 months ago Jeff K. - Carpetland loves hearing you will recommend us to your friends and family. We can assure you that they too will receive the same quality service. Thank you for a great 5-star review!
5.0
5 months ago very pleased with the overall carpetland experience...sales, service, install. Thanks for the great customer service
5 months ago Alfred K. - Carpetland is glad your overall experience was pleasing and memorable. Thanks for your review!
5.0
5 months ago Entire process was phenomenal. Jake was very timely, knowledgeable, helpful, you name it. Crew was well organized, swift, and quality oriented. Thank you
5 months ago Michael P. - Jake is thrilled to hear your feedback. We are proud to hear we exceeded your expectations. Thank you for choosing Carpetland!
5.0
6 months ago A very professional and knowledgeable staff that we enjoyed working with. We appreciate everything you did throughout our flooring process. Our new flooring looks great and we would recommend you 100%
5 months ago Kathy & William M – We appreciate your business and that you chose Carpetland over other companies. We are glad to hear you love your new flooring and look forward to assisting you in the future. Thanks for sharing how we earned your endorsement!
5.0
6 months ago John S. was Fantastic to work with, perfectly exemplifies 'unexcełed service', a Great representative, for any company. The installers were great as well, friendly, professional, efficient, very proactive seeking feedback if there was anything else they could assist with getting the room back together before leaving. I'll highly recommend John & your team to anyone looking!
5 months ago Brad H. - Carpetland is very appreciative of your high remarks! We are thrilled to hear John was able to provide you seamless service and hope you visit us again soon. Thanks for a great 5-star review!
5.0
6 months ago The installers were courteous and very professional. Jake in sales was also helpful and courteous. He was excellent with follow through once his HWY 100 office tracked down the previous paperwork. The manager John was very attentive to that. I would recommend your company highly.
5 months ago Marcia C. - Jake and John appreciate your feedback. We are happy to hear your installers hit the mark for you and we are grateful for your recommendation. Thanks for a great review!
5.0
6 months ago Carpetland recently installed a new kitchen floor. The entire experience was painless and our floor is beautiful. We also saved a lot of money by going with Carpetland over another local flooring business. We worked with Rick at the store, we highly recommend him.
5 months ago Dorothy B. - Carpetland is elated to hear you love your new flooring and that you had an excellent experience. Rick looks forward to helping you with your future flooring projects. Thank you for letting us know how we are doing!
5.0
6 months ago very professional installers and great buying experience with Scott.
6 months ago Property Solutions L. - Carpetland is grateful to know we earned your endorsement. Scott appreciates your feedback. Thank you for reviewing us!
5.0
6 months ago Our hardwood floors are beautiful. Workers were great. Our saleperson Karen Burt was fantastic
6 months ago Alaska932 – We are elated to hear Karen hit the mark for you. Thank you for taking the time to leave us a review!
5.0
6 months ago Salesman was great to work with. He listened and understood my requirements and concerns. Especially impressed that he stopped by during the installation to make sure everything was going as planned. The install was fabulous. The installers were careful and made suggestions that were implemented. The work was done in a professional manner and completed within the specified timeframe. Overall an excellent experience. We would definitely use Carpet Land for future projects.
6 months ago Ragrothus – Joe is an excellent salesman, full of knowledge and experience to share with his customers. He looks forward to helping you with your future flooring projects. Thanks for a great 5-star review!
5.0
6 months ago From the start of walking in to the end of the install, nothing but professionalism and politeness, Great product and absolutely love how my carpet looks and feels.
6 months ago Lana – Carpetland is thrilled to hear your experience was top notch. Thanks for letting us know how we are doing!
5.0
6 months ago Friendly knowledgeable people with good selection at fair prices
6 months ago Thank you Rosemary!
5.0
6 months ago Caesar and his crew did an excellent installation. They were hard working and skillful. Excellent clean-up, no damages, and they helped us move furniture. Jake, the sales manager who helped us with the purchase, did a great job recognizing what we were going for, and steered us into the perfect products.
6 months ago Don & Sue B – Caesar and his installation crew are great. Jake is also very committed to his customers. We are so glad to hear we earned your endorsement. Thanks for a great 5-star review!
5.0
6 months ago Ron made the purchase experience all but painless. He was very thorough and helpful. The installation went off without any problems. Everything was cleaned up very well. You have a happy return customer!
6 months ago Donna S. - Carpetland appreciates your kind words. Reviews like yours make our entire team feel proud of what we do. Ron will be thrilled to hear your feedback and we look forward to helping with your future flooring needs. Thank you!
4.0
6 months ago Awesome salesman..Scott Seymour...thank-you! Great hard working and happy installers too!! The only thing I would like to see change in...please have someone call the night before or morning of delivery and installation. Not all of us have the luxury of waiting an entire day. Thank-you!
6 months ago Bonita L. - We are so happy to hear Scott was able to exceed your expectations. Our records indicate a call to confirm your installation was made the night before and a voicemail was left at the number provided to us. We appreciate you taking the time to leave us a review. Thank you!
5.0
6 months ago Very knowledgeable, great prices & wonderful follow-up
6 months ago Jeff & Linda L – Carpetland appreciates your kind words and review. We strive to offer our customers everything from knowledge, to the best products and customer service!
5.0
6 months ago They were able to find a color choice that I didn't think was available. I was very happy with Scott, my salesperson as well as the professional installation.
6 months ago Jill & John K – We are so happy Scott was able to provide you the color choice you desired, and that Jose and his installation crew hit the mark for you! Thank you for your review.
5.0
6 months ago We appreciate Scott Seymour working with us as we live in Texas and needed carpeting in our Hartland rental property. We’re very pleased with the carpeting.
6 months ago Kathy K. – Carpetland is proud to hear we were able to help with your rental properties carpet, all the way from Texas! Thanks for a wonderful review.
5.0
6 months ago We appreciate Scott Seymour working with us as we live in Texas and needed carpeting in our Hartland rental property. We’re very pleased with the carpeting.
5.0
6 months ago Salesman was very helpful
6 months ago Randy R. – Scott is a great asset to our team. We look forward to you visiting us again soon!
5.0
6 months ago Done a great job,fast clean.
6 months ago Paul & Karen B – We are glad to hear we earned your endorsement! Thank you for leaving us a great review.
4.0
7 months ago Installation team was fantastic! We absolutely love the flooring. The sales experience was ok. I probably talked to my sales rep for a total of 3 min. Lots of calling back and forth on the front end due to having to catch his schedule. Would be great if it were more of a team approach and anyone could help me. It’s not like he had value the others couldn’t have helped with.
6 months ago Kelly M. – We appreciate your feedback and definitely agree – teamwork is a must! Looking at your order, it appears your salesman provided you a quote then just a few days later, a different sales person was able to assist you with scheduling your installation. We are happy to hear that you love your flooring! Thank you for your review!
4.0
7 months ago Stop advertising next day installation, if I have to wait 2 weeks!
6 months ago Christina K. – We are sorry we weren’t able to accommodate your installation next day but according to our records we were able to complete the installation within 3 days of the point of sale. Not next day – but pretty darn good!
5.0
7 months ago Jake Sommer was great to work with. He made the process very easy and answered all of our questions. I would recommend him to anyone!
6 months ago Maxx R – Carpetland is excited to hear we exceeded your expectations. Jake is a great salesman and truly is committed to his customers. We appreciate your recommendations and hope you visit us again soon. Thanks for your review!
5.0
7 months ago Everyone was polite and courteous. Carpet looks fabulous.
7 months ago Janet M. – We are thrilled to hear you had a memorable experience with us. We look forward to helping with any future project you have. Thanks for a great review!
1.0
7 months ago Had trouble with pricing. They kept coming back with an extra charge and then they never showed up for installation. We did st least get our money back but will NOT deal with them again.
5.0
7 months ago No
7 months ago Jodi & Jeff A – Carpetland appreciates you taking the time to leave us a great review. We hope to see you again soon!
5.0
8 months ago I had an excellent experience, Brian Gordon was a pleasure to deal with from start to finish. Caesar and helper were very professional installers. Very satisfied.
8 months ago Jeff W. – Carpetland is thrilled to hear we hit the mark for you. Brian and Caesar’s installation crew look forward to helping with your future flooring projects. Thanks for a great review!
3.0
8 months ago The installer left without even saying bye or having us check the install!
8 months ago Renee & John T – We are sorry to hear that your interaction with the installer was not top notch, but we do hope that the quality of his work far surpassed his demeanor. We understand that communications are essential to a good experience from start to finish.
5.0
8 months ago Adam was so helpful. Adam took the time to help us match new flooring to the existing woodwork in our home and seemed interested in the vision of our remodel. It's because of Adam's nice personality, willingness to help us find a perfect match and his knowledge of your products that we decided to go with Carpet Land over Drexel and some other competitors.
8 months ago Craig & Sherri G – We are grateful to hear you chose Carpetland over other companies to help with your project. Adam is very committed to his customers and we are lucky to have him as part of our team. Adam will be thrilled to see your kind words. Thank you for an awesome 5 star review!
5.0
8 months ago Excellent customer service - Bruce provided good information regarding the various carpeting we were considering and was easy to work with. Good follow-up from office personnel and the installation team was on time and did an excellent job with our carpeting installation. It was an excellent experience and will use Carpetland again for future flooring projects. Great job by all involved with our carpeting project - very much appreciated!!
8 months ago Ted D. – All of us at Carpetland are so pleased to hear that your experience was excellent. Bruce will deeply appreciate your kind and encouraging words. Thank you for taking the time to leave such a wonderful review. We hope to see you again soon!
5.0
8 months ago Not at this time
8 months ago Diane G – Thank you for taking the time out of your busy schedule to let us know how we are doing!
5.0
8 months ago Extremely happy with my new vinyl floors. Great job! I recommend Carpetland to all my neighbors
8 months ago TMR_G – Receiving reviews like yours ranks among our favorite things and makes our entire team feel proud of what we do. We appreciate your recommendations to friends and family. Thank you for your endorsement!
8 months ago
5.0
8 months ago Great service and Great installation!
8 months ago Mike & Jean K – Carpetland is thrilled to hear we exceeded your expectations. Kevin will appreciate your feedback too. Thank you for an awesome review!
8 months ago Your welcome!
5.0
8 months ago Great experience from beginning to end!
8 months ago Lakegeorge13 – Carpetland USA takes pride in knowing that we hit the mark and met your expectations. Thank you for your review. We look forward to serving your future flooring needs!
5.0
8 months ago My experience at Carpetland couldn't have been better. In a time where customer service seems non-existent, John's expertise, advice, and flexibility were outstanding. From coming to our new home to measure and help us choose the right flooring, to ease of ordering, delivery and installation, we were very pleased with the whole experience. The staff was skilled and professional, yet also very personable. We absolutely love our new floors and would not shop anywhere else.
8 months ago Deanna F. – What an awesome review. We are so glad to hear John was able to provide an exceptional experience for you and he will be thrilled to see your review. Carpetland appreciates you taking the time to tell us how we earned your endorsement!
5.0
8 months ago We were very pleased on how you listened to our needs and showed up what you had that would work for us.
8 months ago Darrell & Sheri G – Carpetland works hard to provide our customers with not only a positive experience, but we want to cater to every customers individual needs. Drew is also appreciative of your kind words. Thank you for your review!
4.0
8 months ago Had a great experience, from picking out the carpeting all the way to the installation.
8 months ago Sue H. - Carpetland USA’s goal is to provide our customers with the best possible experience. We are happy to hear we met your expectations and provided seamless service. Thanks for your review!
5.0
8 months ago The whole process was very smooth. Bruce kept me updated with everything that was going on. I've had carpet from Carpetland multiple times and always a great experience. :-)
8 months ago Lance & Katie C – Carpetland is elated to hear you trust us with your flooring needs. Your kind words encourage our entire team and Bruce will be thrilled to see your feedback. Thank you so much for a great review!
5.0
8 months ago Overall a positive experience.
8 months ago Malek - Thank you for giving us a “high five” for all that we do. We appreciate you taking the time to review us!
5.0
8 months ago Very happy with the entire experience. Best installation we've ever had. Your installers are to be commended.
8 months ago Ted V. - Online feedback is very important to us. Your installation crew - IM Carpets, does great work and we are lucky to have them on our team. Thank you for taking a few moments to let us know how we earned your endorsement!
5.0
8 months ago Wayne was easy to deal with and very personable.
8 months ago "LeRoy F. – Carpetland is glad to hear Wayne hit the mark for you and he is eager to help with your future flooring needs. We appreciate your awesome review!"
5.0
9 months ago Mitch was very good. He took time to be sure the floor lay out was what we wanted and would look good. Thank you.
9 months ago Kari S. – Thank you for taking the time to leave us a review. We are so happy you choose Carpetland for your flooring and that Mitch hit the mark for you. Thank you for letting us know how we earned your endorsement!
5.0
9 months ago My sales rep Ken was fantastic. The whole experience was exceptional. Thank you to all the team members at Carpetland
9 months ago Greg A. – Your encouraging words and assessment of our services makes us very proud of what we do. Ken will be delighted to see your feedback and looks forward to helping you with your future projects!
5.0
9 months ago Ken Ropp was very courteous and kind. He is very knowledgeable and helpful. He made the whole experience great!
9 months ago Cheryl C. – Carpetland wants to thank you so much for sharing your experience. Ken looks forward to working on your next project. Thank you for a great review!
4.0
9 months ago Friendly, got the order correct. Timeframe for install was done on schedule. Overall good experience.
9 months ago Neil & Gail E – We are happy to hear that you had a positive and memorable experience with us. We appreciate your review, thank you!
4.0
9 months ago Everything went well, from the salesman, Ken, to the installation.
9 months ago Janet V. – Carpetland appreciates your review and taking the time to let us know how we are doing!
4.0
9 months ago It would be nice to confirm install time the day before
9 months ago Wayne R. - Thank you for taking the time to bring up this issue via your review. Though we do take the time to call the day before as a reminder of an upcoming installation appointment, we can only give a window of time in the morning that the installer will call you to set up an estimated installation time. Due to having multiple installation crews and multiple jobs per crew, it sometimes is hard to give a window of time the day before installation as each job is unique in what service is being provided. Our installation crews are better equipped to give a time the morning of the installation based on each job that is assigned to them and what services are being provided on each individual job. At Carpetland USA we are here to serve you and will always try our best.
5.0
9 months ago My wife and I are so happy with the new flooring. The installers were very meticulous making sure everything looked perfect. The craftsmanship was even better than I could have ever hoped for. We will definitely return when more flooring is needed. Thank you for providing outstanding service.
9 months ago Greg & Kathy B – Carpetland is elated to hear your experience with us was successful and memorable. Your installer, David, and his crew are a valued team and we are proud to have them with us! We look forward to helping you with your future flooring projects and thank you for an awesome review!
4.0
9 months ago Ken was exceptionally good at showing me samples that met our needs. He explained features of each type of carpeting, including the paddings available. He came back to the store on his lunch break, just because I'd came in to do more looking. He was very apologetic when a carpet sample was not available for my husband to view. The installer were very efficient, courteous, and cleaned up when job was completed. One problem was avoided regarding installation of kitchen carpet when my husband noticed they weren't putting carpet up the cupboard baseboards ( it was stated on install papers that it should be done).
9 months ago Judy & Glen D – We are so happy that your installation was completed without any issues and that Ken was able to provide you with great service. Thank you for your review!
4.0
9 months ago We don't like pushy sales people, but we do like getting help and opinions and our sales person was too lax, didn't seem to care whether or not he got our sale.
9 months ago Elizabeth D. – Thank you for your feedback, we value each and every customer's opinions to help us be the best we can. We try our best to give every customer the service they deserve, and our sales staff wants you to feel comfortable with your purchase. If we were a little too relaxed with your flooring purchase I apologize, every sale and opportunity we get means everything to us.
5.0
9 months ago The installation look great
9 months ago Bonnie & Pete F – We are glad to hear you are happy with your installation. Ken appreciates your feedback and we hope to see you again soon!
5.0
9 months ago Service and customer satisfaction seem to be a major concern is top notch
9 months ago Gregg W. – Our entire team appreciates your kind words and review, Thank you!
5.0